Is Zen Internet down right now?
(latest update March 21, 2023)
Zen Internet is an Internet service provider based in Rochdale, England. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Matt J @Zapto2600
Reported 2023-03-14 06:58:03
@HarryLang100 @ZenInternetHelp You are correct with that. They have gone down hill majorly.
🅃🄾🄽🅈 🄲🄰🅁🅃🄴🅁 @TonyVCarter
Reported 2023-03-13 09:18:46
@spectrum119 @zeninternet @Daily_Express @bt_uk @EE @Plusnet @O2 @S****EnergyHome Me neither. Bloody brilliant service during my changeover to Digital Voice last week, AND my monthly charge has gone down, not by much, but every little helps.
Worthing @WorthingTown
Reported 2023-03-09 07:40:09
Another @zeninternet outage reported in #Worthing. Are you affected? Response needed urgently from @ZenInternetHelp
mark zimpelman @ZimpelmanMark
Reported 2023-03-09 05:27:11
I use to watch OAN then I watched Newsmax guess what,you managed to take them down. Take Fox down citizen internet warriors will take its place. Corporate media is obsolete as a 45 record I played in the 70s. Control freaks! https://t.co/f5gLCmZvDG
Guiding Light Novelworks @GuidinglightNw
Reported 2023-03-08 21:03:35
Once again Zen Internet proves about as reliable as a ***** made of poisoned razor blades, WiFi is down. Therefore resorting to watching GoldenEye on DVD like some kind of cave person. Get it together, Zen. My patience is not unlimited and I'm not above putting you over my knee.
JABBO @GdnJordan
Reported 2023-03-08 13:30:45
After waiting 3 week for @WeAreOpenreach to fix my broken fibre cable. Apparently there isn’t any room at my exchange 😂 you wouldn’t of thought when I placed my order with @ZenInternetHelp they would if reserved my spot. What a joke.
Andrew @andrewjsimmonds
Reported 2023-03-06 17:46:10
@adm_bn Oh interesting! I’m with Zen and they said that, as the cables weren’t damaged and the service wasn’t interrupted, it wasn’t their problem… @ZenInternetHelp
wtf i love table tennis now @dangshinui
Reported 2023-03-05 09:01:02
usually love my ISP but this outage just aint ending huh 🙃 @ZenInternetHelp
Nicholas Thompson @nick_thompson
Reported 2023-03-03 06:13:56
@ZenInternetHelp Yeah - first thing I did last night (I have that page bookmarked). Nothing planned. Next thing is on the 7th March.
Nothing at your end in any internal logs? So it was an unplanned outage?
Nicholas Thompson @nick_thompson
Reported 2023-03-03 03:51:20
@ZenInternetHelp I ***ume zen has some sort of zone outage monitoring? 🤷🏻♂️
Nicholas Thompson @nick_thompson
Reported 2023-03-03 03:50:45
@ZenInternetHelp It came back about 15 mins later. Quite a few people on our estate experienced an outage including @SkyUK broadband users.
Guessing maintenance at Middleton On Sea? Couldn’t see anything planned though…
Did it appear on any of your monitoring?
Nicholas Thompson @nick_thompson
Reported 2023-03-02 19:46:10
@ZenInternetHelp hi - my internet went down at ~0040 3/3/23 and I don’t see anything on your status page… is there maintenance in the 01243 area (Middleton exchange)?
Dan Edwards creative @danedcreative
Reported 2023-03-01 15:04:02
Wow my internet bill has gone down to only £19 a month because line rentals are being phased out. Thank you @zeninternet! Btw they are the top-rated provider according to @WhichUK. Really fast, never had a single problem connecting in 3 years
pdp @PDP21stcentury
Reported 2023-02-27 12:18:35
@zeninternet We raised a ticket on Friday the reply said “So that we can further investigate the nature of the problem that you are experiencing please feel free to provide the following information: …” which I did. But since then silence.
Alan Careless @aldavcar
Reported 2023-02-26 11:57:41
@zeninternet The latest update on the support website does not give me any confidence my internet being restored today. Is the issue only impacting Zen users on the Grantham exchange? That is why BT Openreach are in no rush to resolve the issue.
UK Dave @ukdavelondon
Reported 2023-02-24 06:40:43
@ZenInternetHelp They have now called me. Apparently can't book an engineer at the moment cos your booking system is down. Sounds pretty pathetic? Just want u to sort this out, no excuses... 😡
Martin A. Brooks 🇺🇦 @mart_brooks
Reported 2023-02-22 18:14:43
Tomorrow is #fttp install day with @zeninternet. I'm expecting an outage of some length but in principle I just need to move an ethernet cable from my DSL modem to the ONT when it's installed.
Bill_Ironside🇮🇲 @Bill_Ironside
Reported 2023-02-22 14:31:48
@ZenInternetHelp Why are you still not reporting the currently 3.5 hour outage in Worcester WR4 on your service status page?
Geoff Lawrence @geoffdoesstuff
Reported 2023-02-22 06:18:15
@zeninternet Can the problem be identified beforehand? Or is it just try and see what happens?
Dr Helen Giles @TheHelenGiles
Reported 2023-02-20 10:20:31
Hi @ZenInternetHelp. Having trouble with internet for the past couple hours across all devices. Have restarted router with no change. Makes working from home really very difficult. Are you aware of an outage in Stirling?
ChrisRogers @CRogers1986
Reported 2023-02-20 04:43:12
@zeninternet Hi I've sent a message regarding my Internet, I haven't been able to play multilayer games since last Wednesday there's an issue with the router it's the same with my sons Xbox also
Gav Cox @theofficialcox
Reported 2023-02-19 13:17:44
@ZenInternetHelp Another day, still the same outage!! What is the stand point when this outage allows me to move to another provider without penalty?? 30 hours currently!!
Steve Vaughan @stevethatcodes
Reported 2023-02-19 11:52:24
@zeninternet @ZenInternetHelp If Zen notified me of an outage rather than me reporting it, do I still get money back after 2 days? https://t.co/JRu03sngxq is the Outage in question.
Ryan Thomas @RyFish
Reported 2023-02-19 10:55:07
@ZenInternetHelp We are now deep into day 3 of having very little internet connection with a ***ue hope that some work might fix it overnight. If it ever comes back can we please have a DETAILED communication of:
1. What precisely went wrong and why remedial work took so long; [1/2]
Melanie @SedlmayrM
Reported 2023-02-19 09:43:07
@zeninternet me again. Internet down again. This is day three of disruption. It was down for most of Friday and Saturday. What’s happening?
Stephen Farthing @StephenFarthin7
Reported 2023-02-18 17:00:21
@zeninternet come on this outage in #Worthing is ridiculous, When will it be sorted
Melanie @SedlmayrM
Reported 2023-02-18 16:45:48
@zeninternet It’s still down, can you help?
Tim Deluca-Smith @Tim_DelucaSmith
Reported 2023-02-18 15:35:26
@ZenInternetHelp @RyFish I think my point is we are never actually given a root cause ****ysis to understand what the issue was (only that it was resolved). For some customers it's this type of information that gives them re***urance in your infrastructure. How can I request this once issue resolved?
Christopher Asaipilai @asaipilai
Reported 2023-02-18 14:57:40
@ZenInternetHelp Its been nearly 36 hours since our broadband went down.
I hope we are compensated for loss of service
Tim Deluca-Smith @Tim_DelucaSmith
Reported 2023-02-18 11:30:08
@ZenInternetHelp @RyFish Zen knows there's something fundamentally wrong with their equipment at the Worthing exchange. This is just like the Jan outage. No transparency or re***ure that the problem is solved for the long term. I've been a customer for more than a decade. Never has it been this bad.
Gav Cox @theofficialcox
Reported 2023-02-18 08:18:08
@ZenInternetHelp #worthing again another day another outage!!
Ferdi de Beer @ferdidiebeer
Reported 2023-02-18 08:10:24
Our internet works just fine in #Worthing, using https://t.co/mtdf3HkfhK over the @CityFibre network. @zeninternet @ZenInternetHelp been up and down for the past 24hrs...
Richard Jones @JonEKummelAtely
Reported 2023-02-18 07:56:28
@WorthingTown @zeninternet @CityFibre Down again. Next update 15.30 🤡
Melanie @SedlmayrM
Reported 2023-02-18 07:46:04
@zeninternet me again! After having no internet for most of yesterday. It’s down again. What’s happening?
Christopher Asaipilai @asaipilai
Reported 2023-02-18 07:27:22
@ZenInternetHelp Even though you have said Internet is back up...its still down at my place
Keeps going in and out of connectivity
Tim Deluca-Smith @Tim_DelucaSmith
Reported 2023-02-18 07:24:20
@zeninternet Worthing is down again after yesterday's outage. Ref. ZO604843798 showing as up. It's not. Just dropped again at 12.20pm.
Now over 24hrs without a reliable service.
Ryan Thomas @RyFish
Reported 2023-02-18 07:21:50
@ZenInternetHelp Well, after having no internet for 6 hours yesterday and a period overnight I had hoped it was fixed. But no, still dropouts today and currently down again. I have power cycled the router but still nothing. Any updates?
Valery Ryan @Valeryan13
Reported 2023-02-18 05:15:25
@Carniphage @zeninternet This is appalling service @zeninternet I’ve had the same email this morning. Says I have to contact you two working days before cancellation on Monday. Only problem is your customer service dept appears to be closed at the weekend although @ZenInternetHelp claims it’s open til 1
Tim Deluca-Smith @Tim_DelucaSmith
Reported 2023-02-17 11:27:20
@zeninternet I've been a customer for more than a decade, had years of great service and recommended you to all. But now it's just unreliable. We had an (almost 24hr) outage in January and now again today (still out after 5hrs). In both instances the causes were "unknown".
Richard Jones @JonEKummelAtely
Reported 2023-02-17 09:53:21
@WorthingTown @zeninternet @CityFibre Agreed. Offline for a week in Jan while they faffed about with my router settings, eventually replacing the router. Hours wasted talking to tech support. Then the outage mid Jan, then the data breach, now this latest outage. Self-employed and working from home.. infuriating
Melanie @SedlmayrM
Reported 2023-02-17 09:36:08
@ZenInternetHelp Ok it says estimated fault fix 2:30. Any further progress as it’s not fixed!
can I have a 'P' please Bob @uk_arnold
Reported 2023-02-17 08:23:12
@zeninternet down again today, but hopefully, they won't email the whole town so we can all see the addresses.....
Another wfh day ruined ... worth every penny of the bill NOT
Matty Green @DisposableMatty
Reported 2023-02-17 08:20:42
This is seriously getting beyond a joke @zeninternet , every time there's an outage, which is more often than not it seems at the moment, I actively lose money cause I work from home. https://t.co/Hzvet1BKR1
Robert Sharp @MiddleAged_Lazy
Reported 2023-02-17 06:43:35
@ZenInternetHelp internet down for 2nd time this morning in Worthing (BN13). Is this related to PW604745119 or a separate fault?
Tomo @TomoTheTechie
Reported 2023-02-15 14:42:38
@NoLeggedNinja1 Another example, I know multiple people on Zen Internet across Liverpool. Some of them have way better ping connecting to the same server than others, it's all to down with servers, domain controllers, networking routing and isn't something that can be controlled at the user end
Rich. @richjg_
Reported 2023-02-14 12:01:26
@ZenInternetHelp Hi! My current broadband contract is with Virgin Media but as they’re changing their t&c’s id like to switch to Zen. How can I do this without having any downtime/internet outage? Thanks!
Matty Green @DisposableMatty
Reported 2023-02-11 19:09:44
Honestly, what the **** is going on with @zeninternet ? Feels like there's an outage or maintenance every 5 minutes.
Fairly reasonable human thing 💗💜💙 @GroundhogRDG
Reported 2023-02-09 18:06:55
@ZenInternetHelp FTTP fibre broadband has been down for an hour now in EH48 West Lothian.
ONT seems to be ok (Power, PON, LAN all green)
FritzBox shows PPPoE error Timeout
Joanne Duffy @JoanneDuffy2
Reported 2023-02-08 15:23:31
@zeninternet If the numerous zen it people and four OpenReach engineers can’t tell me anything except that there is nothing wrong with the line or the router I doubt you will do any better. There is a problem elsewhere but NO ONE will take responsibility. Wasted days and lost 100’s of £££ 😡
James Grimster @ojleaf
Reported 2023-02-08 10:51:37
@zeninternet ****o - all cPanel services are down, I know there was planned maintenance later but is this expected? Thanks
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