Is Zen Internet currently down? Live Status and Outage Reports

Scroll down

John Jones @BuddyGB

Reported 2022-05-27 05:42:19

@zeninternet @rochdaleinbloom @PNS_Landscapes Great summary of Zen's public spirited policy of maintenance of its grounds Lee. Same with Zen Internet- if you're a customer they'll never let you down. Always going the extra mile.

Tim Barrow @BarrowTim

Reported 2022-05-27 03:34:22

@ZenInternetHelp I've reset my router but it's not worked. Anything you can do about this speed issue? Should be hitting 70mbps https://t.co/gUvBs9blEP

Blackhurst @ChrisBlackhurst

Reported 2022-05-25 14:14:26

@bt_uk broadband "breaks" just after getting a transfer date to go to @zeninternet Contacted BT, to be advised that an engineer should fix the problem the day before we go to Zen 😐 I can hear you laughing BT. I see you. Pricks. https://t.co/pxagXhBNRu

Peter @Petertronic

Reported 2022-05-24 10:35:40

@ZenInternetHelp Is your website down? I have had no internet since 1pm.

Giganet @GiganetUK

Reported 2022-05-22 17:09:56

@Goatesque @zeninternet @CityFibre Some positive news @Goatesque, we now have 99% back online and apologise once more for the inconvenience. We have provided further detail on the outage in our updated status page and can ***ure you further preventative measures will be taken.

Andy @Goatesque

Reported 2022-05-22 15:07:07

@GiganetUK @zeninternet @CityFibre 👆🏻The importance of you (Giganet) delivering on this can’t be understated. Coming clean on whatever the shortfall might be that caused today’s issues, improving outage times as a consequence, and reducing/removing single points of failure is critical.

Giganet @GiganetUK

Reported 2022-05-22 15:00:31

@Goatesque @zeninternet @CityFibre @Goatesque We will certainly be investigating this outage further once fixed, and implementing a stronger contingency with our partners. Customer comments will also be taken on board and communicated to our team. Thank you for your patience and understanding.

Andy @Goatesque

Reported 2022-05-22 14:55:45

@GiganetUK @zeninternet @CityFibre Giganet or it’s execs to prevent downtime to entire counties again. A public deep-dive into the outage would be interesting to read and could be of use to other service providers. 2/2

Giganet @GiganetUK

Reported 2022-05-22 13:39:41

@Goatesque @zeninternet @CityFibre @Goatesque we’re hoping it won’t take much long to fix but of course in an event of the outage continuing we would naturally comply with ofcom regulations. Please rest ***ured we are doing everything we can to rectify the fault ASAP.

Andy @Goatesque

Reported 2022-05-22 13:07:48

@GiganetUK @zeninternet Weird. I did call @CityFibre to query the status of the fault, and they literally had zero idea anything was even down and told me to chase it with yourselves 🤦‍♂️ Will there be any compensation for the downtime as per Ofcom regs if downtime lingers for two working days or more?

Giganet @GiganetUK

Reported 2022-05-22 13:05:02

@Goatesque @zeninternet Hi Andy, We’re working with city fibre to fix and report back asap. Engineer on site and we will update ongoing status here: https://t.co/BcbjdjYTXa We do apologise for the inconvenience and hope to resume normal service soon.

Andy @Goatesque

Reported 2022-05-22 11:34:28

Yo @zeninternet how fast do you think I could get service from you if this @GiganetUK issue isn’t fixed by the start of the week?

Harry Lang @HarryLang100

Reported 2022-05-22 04:48:13

@zeninternet Myth - "Repeatedly sending customers new routers will fix their problems" Oh wait, that's Zen's way of fobbing customers off and making sure issues take months to resolve

Thomas Lee @doctordns

Reported 2022-05-21 06:53:29

@AndyWoodturner @zeninternet I moved to https://t.co/8kAdexM7zm and my bills went down a lot (I have a land line too), got a faster connection, got IPv6, and no issues with the router.,

Jack Sanderson 🔜 TBC @Buskers_Jack

Reported 2022-05-19 12:14:51

@ZenInternetHelp internets been down for the last hour.... Is their network issues in the North East?

Mark Greig @wrdface

Reported 2022-05-19 11:23:28

@MarcAspinall Zen Internet is more expensive, but in my experience worth the premium for reliable speed & service. BT was OK till it went wrong & took almost a fortnight to fix, the one outage we've had with Zen was sorted in 24 hours. Virgin - just no.

Jojom 💚🤍💜 @jojomci

Reported 2022-05-18 12:41:16

@thesecretbrief @zeninternet Oh that’s really rubbish Zen. Ive used you for two years without too much issue. Sort it out.

mememememe @dontasciime

Reported 2022-05-18 12:13:45

@ZenInternetHelp my card expires end of 05/22 you don not provide any means even though you think you do of updating card in account, it forces to direct debit or BACS only and those are not something I want yet. can you fix it so account service/ billing offers debit card

David Priestley @stiggle

Reported 2022-05-17 17:33:06

@phil__meehan @bt_uk I can only see 2 outstanding faults on Zen Internet's list: 50819 is down as expected clear by 03:07 50708 is down as expected clear by 22:43 and then there are 6 other faults which they claim are cleared. I'm town centre and haven't noticed any problems. https://t.co/7ChNIM6ZAW

Dan Merriman @MisterDanielM

Reported 2022-05-14 13:31:36

@ZenInternetHelp Hi Zen! Any reports of outages in York (YO23 area)? Our Internet has been down for about 2 hours. Thanks!

Stuart Widdowson @StuartWiddowson

Reported 2022-05-13 08:36:03

@MrEFinch @VodafoneGroup @zeninternet every time, on the rare occasions you have an issue, you’ll get straight through or they’ll call you back. Not the cheapest but you get what you pay for 👍

Obzyer @Obzyer

Reported 2022-05-13 06:46:55

@bubbles_babs I am with @zen @ZenInternetHelp there extremely helpful and haven't ever had a problem myself highly recommend

primaryedu @swest_teach

Reported 2022-05-12 18:34:34

@MrEFinch @VodafoneGroup @zeninternet not necessarily the cheapest but solid as a rock in delivery, customer service and rarely down

Zen Internet Help @ZenInternetHelp

Reported 2022-05-09 12:20:01

@zeninternet Hi again Helen, the issue should now be resolved and you should be back online. DO reach out to us on here if this is not the case and we will investigate asap. Thanks for your patience as we resolved the issue, Rose

Zen Internet Help @ZenInternetHelp

Reported 2022-05-09 12:18:31

@zeninternet Hi again Marie, I wanted to let you know that this issue appears to be now resolved. It would be great if you can check everything is in order and please do reach out if you continue to experience any challenges with your connection. Best, Rose

🌿 🌼 Marie 🌼 🌿 @mrsmarieallen

Reported 2022-05-09 09:07:02

@JamesPalGA @virginmedia @zeninternet Don’t believe anything the say James! I moved from virgin after 25 years (telewest) to Zen this year and it’s 1000% times better. If you don’t believe me try phoning virgin. I’m saying this while my Zen is down, it’s still better. It’s the reason I saw your post 😊 best of luck.

Helen Blythe @helenjblythe

Reported 2022-05-09 06:30:23

@zeninternet @ZenInternetHelp ****o - I’ve seen the link for updates so it’s good to know you’re working to resolve the Gosforth outage. Have you any idea how long this may go on for? Is it a particularly complex case?

JSquared @_jsquaredtwitch

Reported 2022-05-09 06:02:29

@ZenInternetHelp broadband currently down in Newcastle area. Postcode NE3. Went off about an hour ago and has not came back on. Could be an unknown outage.

🌿 🌼 Marie 🌼 🌿 @mrsmarieallen

Reported 2022-05-09 05:24:01

@ZenInternetHelp @zeninternet do you have any idea when the gosforth outage might be fixed? How’s it looking?

Mark Taylor @Markymalarkey

Reported 2022-05-09 04:59:44

@ZenInternetHelp hi any update on the outage at Gosforth Newcastle?

PdrgRdy @mePadraigReidy

Reported 2022-05-08 07:49:59

@ZenInternetHelp ****o. Any reports of an outage in north London today? Complete loss of service about 30 mins ago

Jessica Jarvis @Jessica37851963

Reported 2022-05-07 06:58:33

@ZenInternetHelp my wifi has been extremely patchy for two days now. I can’t login to my account despite resetting the p/w. Is there an issue with the service in Portsmouth?

Sarah Johnson @SarahJ2709

Reported 2022-05-06 17:37:52

Hey @ZenInternetHelp please can you tell me why my internet is down but the wifi box has the usual lights on to say it’s working?? Help please @zeninternet

simon fosher @SimonFosher

Reported 2022-05-06 07:23:49

@ZenInternetHelp Do you know if there is a fibre outage in the Newcastle-upon-Tyne area?

Dj Walker-Morgan #StillStandingWithUkraine @Codepope

Reported 2022-05-06 06:41:48

Hey @zeninternet how come when I have a problem no one ever calls me back? My digital voice line is mis-ported and I can't receive calls) and I keep being told that someone will look into it or get back to me and nothing happens.

alex @lexegirl

Reported 2022-05-05 19:36:27

ZEN INTERNET GOING DOWN FOR MAINTENANCE AGAIN!!! ANNOYING AF

Andy @MintySnacks

Reported 2022-05-05 17:19:00

@ZenInternetHelp Hi there, I’m a new FTTP customer and my Fritz box 7530 randomly seems to crash every now and then and there’s nothing useful in the event log. Is this a known issue, and am I ok to use my own router instead of the fritz box? https://t.co/hDDPzNxJnC

Andrew Lane @AndrewMLane

Reported 2022-05-05 04:06:56

@BonneMillie @virginmedia @The_RHS Also having this problem today via Zen Internet.

nathanial 🪴 | 📌 new skts fic @sunastiredtwin

Reported 2022-05-04 08:44:38

Sakusa's thumb gently brushes over Atsumu's cheekbone, and the blonde feels himself shut down like a frozen internet browser. Atsumu.exe has stopped working. +

Stephen @millsydk78

Reported 2022-05-03 20:35:08

@ZenInternetHelp is there a problem in NE3 area of newcastle as ive had no internet for past hour

Stephen @millsydk78

Reported 2022-05-03 20:34:13

@zeninternet is there a problem in NE3 area as mybinternet is down

killa.eth @killa

Reported 2022-05-03 12:05:45

hi @zeninternet, is there an outage in leicester atm? my service light on my ONT has just gone off and my gigabit connection isn't working so im back to using virgin as a backup until its on, help!

Mat Hanley @mat_hanley

Reported 2022-04-28 17:10:29

@zeninternet I've signed up for alerts, will it be 900Mbps for upload and download? In the blog it says so but on the splash page it says 900 down, 100 up?

Richard Traynor @RichardTraynor3

Reported 2022-04-28 13:29:53

@ZenInternetHelp are business Internet services down in the northwest?

DK898 💙 @DK898

Reported 2022-04-27 13:38:56

@ZenInternetHelp Hi, is your network down in north west London as far as you know?

Amelia Bulcock @ameliabulcock

Reported 2022-04-25 07:12:57

@ZenInternetHelp sent you a DM. Internet been down all morning…

Jim @jameshooker

Reported 2022-04-25 06:32:46

@virginmedia You’ll find that my point is that your service has an outage every single day. What’s the threshold for a contract break? I’d rather take a 75mbps connection through @zeninternet that’s reliable than this wobbly gigabit I get off you.

Michael Moran @TheMichaelMoran

Reported 2022-04-25 06:10:02

@ItsAndyRyan @zeninternet @virginmedia That is disappointing. Give Nadine Dorries a call. She’ll have you down-streaming your Netflixes in no time!

@Hockallz @hockallz

Reported 2022-04-20 10:29:00

@MooseShack @zeninternet I have weird wireless issues in my place but the rated speed the engineer showed me was 516 down and like 900 up. It's insanity and I don't need it, but I like the big numbers :D

Rob Baldwin @RobBaldwin2

Reported 2022-04-19 04:22:29

@ZenInternetHelp Morning, Openreach currently have the address of the property I'm moving into down as a silver address when it should be a gold and told me that you guys can get this updated so I can move my package - been holding on the phone for 25mins already, can you help?

Is Zen Internet down right now?

Zen Internet Problem Reports

Zen Internet Latest Reports

Zen Internet Comments