Is Zen Internet down right now?
(latest update April 16, 2021)
Zen Internet is an Internet service provider based in Rochdale, England. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Giuseppe_esq @giuseppe_esq
Reported 2021-04-13 09:18:14
@zeninternet Hi, thanks for your response. I have contacted your Technical Support team who advised that the timeouts are the result of a known issue with the exchange in Leeds. Aparently this is in the hands of BT OpenReach. I will monitor my connection and hope the issues are resolved
Giuseppe_esq @giuseppe_esq
Reported 2021-04-12 21:37:55
@zeninternet any else getting PPPoE timeout errors on their FritzBox 7530? My internet has been down since midnight. Does anyone have a solution for this (I have tried rebooting the cable modem and router)?
David Johnson @Dem_monix
Reported 2021-04-12 20:51:15
Though, I'm guessing that the change in the broadband PoP when it reconnected might be the issue as it went from nge002.eal-re0 to nge001.slo-re0 on the first timeout and back to the prior on the second, so I hope this isn't going to keep happening @zeninternet @ZenInternetHelp
@Pascal @paskalis
Reported 2021-04-12 11:16:11
@zeninternet Router has not arrived yet. That is a good start for fixing my broadband problem.
Lee Simpson @lee_simpsons
Reported 2021-04-12 08:49:32
@zeninternet Problem with my internet since Feb. 3xOpenreach eng call outs which all say (and last proves) the issue is with Zen and their TalkTalk backend. Zen's response to proof is to stop responding to my emails and promise manager call backs which don't happen! #complaint
Marc Foley @I_am_mfoley
Reported 2021-04-08 16:42:15
@planetf1 @ZenInternetHelp Same issue here :-(
Wil @wilcoclahas
Reported 2021-04-08 07:31:40
@virginmedia @zeninternet THEY JUST PHONED AGAIN. It's down to Β£22 a month and "every provider does this"
I'm expecting the next call to involve tears.
QuidNunc π @loggster23
Reported 2021-04-06 06:21:12
@ZenInternetHelp No but resolved issue myself.
MikeP1212 @MikeP1212
Reported 2021-04-05 01:46:34
@zeninternet @expertreviews Except it's down atm?
Mark Jackson @ispreview
Reported 2021-04-03 05:04:47
@richbeales It's mostly the biggest ISPs that lock down their routers, but most of the smaller ones don't (e.g. Zen Internet). Sometimes you can find ways around such restrictions, but this does vary. Always ask an ISP first.
Phil Scott @Fliptophead
Reported 2021-04-03 04:52:00
@zeninternet @ZenInternetHelp #disappointed 4 weeks, multiple lengthy phone calls, in replied to emails and unfulfilled appointments... repeatedly told you know the fault but no fix...my internet is still running 1/3 the speed of what I pay for.... Wanna talk? DM me!!!
Cyber-cottage.co.uk @Cyberco_status
Reported 2021-04-01 12:57:57
#5666 Misc. - Zen Internet Forti****yzer - Possible Delayed Delivery of Reports (New) https://t.co/WsFFdPfthi
There is an on-going fault with the Zen Internet Forti****yzer, which may delay delivery of reports. We are working with the vendor to investigate this issue.
Zen regβ¦
JLorigan @lorigan_j
Reported 2021-04-01 12:44:33
Hi @OpenreachHelp, @zeninternet have reported four delays by you in fixing our broadband since the beginning of January. The latest one this week was a delay to the end of April. Can I ask why? When will you actually fix it not just say youβll fix it?
Chloe Cresswell @ChloeRaccoon
Reported 2021-04-01 12:05:34
@darac @Plusnet @zeninternet BT hot spots need the 'net connection to be working, if the plusnet line is down due to a damaged dslam, what dslam do you think the BT lines would be connected to?
Neville Hobson @jangles
Reported 2021-03-31 13:23:45
@ZenInternetHelp I spoke too soon! Internet down again at 18.10. Your support line is closed - will anyone be looking to fix this latest outage today?
Neville Hobson @jangles
Reported 2021-03-31 07:19:15
.@ZenInternetHelp after no Internet connection for 3.5 hours where I am in RG19, things are back up and running again, sooner than @OpenreachHelp estimated (status page still says 'working on it'). Either way, thanks to everyone for the fixππ½
Fing Internet Alert @outagedetect
Reported 2021-03-30 17:36:33
π Minor Internet #outage ended: #Zen in #England since 22:10 resolved after 20 min, impacting #HaywardsHeath #Brighton #Liverpool +15 areas
π¬π§ Get notifications with Fing Desktop
π https://t.co/DWSFIrxa1L
#zeninternet #Zendown #Zenoutage #Zenup #PrimeTime https://t.co/Dk0llDn7cv
Fing Internet Alert @outagedetect
Reported 2021-03-30 17:21:23
β‘ Minor Internet #outage detected: #Zen in #England since 22:10, impacting #HaywardsHeath #Brighton #Woking +11 areas
π¬π§ Live map and ****ysis
π https://t.co/bm6lm1uuj7
Retweet if down for you too
#zeninternet #Zendown #Zenoutage #nointernet #PrimeTime https://t.co/EWTrQmqY84
Fing Internet Alert @outagedetect
Reported 2021-03-30 17:06:27
π Minor Internet #outage ended: #Zen in #England since 21:55 resolved after 5 min, impacting #HaywardsHeath #Evesham #Brighton +9 areas
π¬π§ Get notifications with Fing Desktop
π https://t.co/DWSFIrxa1L
#zeninternet #Zendown #Zenoutage #Zenup #PrimeTime https://t.co/wByMH71qYE
KJL Group - Complete Technology Management @KJLGroup
Reported 2021-03-30 10:26:23
...And unlike other providers, we wonβt slow you down, limit your downloads or restrict your usage. With KJL Group you can enjoy broadband the way it was meant to be β
Find out more: https://t.co/xY9RA70EXC π₯
#internetandtelephony #zeninternet #kjlgroup
(3/3) https://t.co/13ZGRhFqMW
MrJaba @MrJaba
Reported 2021-03-30 05:05:57
@ZenInternetHelp This issue has been rolling on for about 4 months now, basically ever since I signed up. Iβve never yet seen the speeds that Iβm paying for.
Rosalind Hillman @Mybigshed
Reported 2021-03-28 11:54:02
@PhilAbel2 @hipwiggler @ChampagneDosser @zeninternet Have been with Zen for a while now, obviously providers all use the same wires/fibres/stuff, but their customer service is excellent, they keep checking back until whatever issue you're having is sorted.
Thomas Lee @doctordns
Reported 2021-03-28 09:37:16
@PunsInc @zeninternet @F1 It appears folks broke into the Bourne End exchange and stole some equipment. Several Co-located ISPs as well as BT suffered. All in all, outage was around 24 hours. First time I can recall an ISP outage due to H.W theft!
Thomas Lee @doctordns
Reported 2021-03-26 12:48:28
@zeninternet has been down for 17 hours. Status messages quite unhelpful after a while. Rolling push backs with no public facing up to date info is not helpful. After 17 hours you must know something by now???
Graham McDermott @PunsInc
Reported 2021-03-26 07:57:51
@doctordns @zeninternet @F1 Who knows when this will be resolved? I just got told that the exchange was broken in to last night and the Police still have it cordoned off...
Thomas Lee @doctordns
Reported 2021-03-26 07:20:27
Now it it getting serious. @zeninternet is down and has pushed back a fix till 14.00.
I am missing @F1. This really stinks.
Thomas Lee @doctordns
Reported 2021-03-26 06:48:07
Not a great day so far. Woke up to find that @zeninternet is down and no realistic fix time. Every update just pushes back likely fix time. No zoom yoga for my wife. :-(
Blake π΄σ §σ ’σ ³σ £σ ΄σ Ώ @Bawlk_3
Reported 2021-03-25 13:18:40
@Paz1o @zeninternet @WeAreOpenreach Probably a capacity issue then!
Vince @VModifiedMind
Reported 2021-03-25 12:00:30
@thinkbroadband @zeninternet Yes, I imagine p***ing a whole 4.5 premises is about right. What they won't tell you is that of those 4.5, 2.5 of them they'll refuse to provision and pretend it isn't available until someone h***les them enough to fix the database.
kev wed @wedgie741
Reported 2021-03-24 12:20:48
@xpatrugby13LON @zeninternet @ZenInternetHelp @OpenreachHelp Ah ok dif problem to i had. The 7530 isnt fast enough over wifi to give 900Mbps, they need to start supplying the 7530ax models for guys with 900Mbps but dont know when that will start
Carl Sargunar @carlcod_es
Reported 2021-03-24 09:41:06
@AaronSadlerUK @bt_uk @zeninternet Nice - That's pretty sweet.
To be fair this is the first time it's gone done this bad but .....
yeah, no, F*ck it - I'm gonna burn everything down. I NEED MY INTERNET!!!
Aaron Sadler @AaronSadlerUK
Reported 2021-03-24 09:39:13
@carlcod_es They were down more than up for me... Even worse than that... When down it would take the my town and 2 others down... several times a week.
I moved to @bt_uk FTTP after they let me out 2 years early, however I'll be moving to @zeninternet for a static IP as soon as I can
Jeff Wilson @xpatrugby13LON
Reported 2021-03-24 07:13:00
Hey @zeninternet while your first line technicians @ZenInternetHelp are kind and @OpenreachHelp's onsite engineer have been nice, I have had an open fault for a speed regrade for 32 days that is bouncing between you that has now resulted in total of service. I'm livid. Fix when?
Will Boyce @wrboyce
Reported 2021-03-23 11:43:11
@zeninternet It seems to be back now, but a few things were broken for a bit β most notably Wikipedia and Telegram.
alex @unabatedshagie
Reported 2021-03-22 10:01:51
@ZenInternetHelp I was having issues a few months ago with my connection constantly dropping, it's still happening. I had an engineer out a month ago roughly but there didn't seem to be any resolution to the issue. Is there anything else that can be done?
Daisy Fernandez @daisy_fernandez
Reported 2021-03-22 07:46:48
@bt_uk hi @bt_uk, thanks but i have changed providers to @zeninternet @ZenInternetHelp now as it has been 6 months and BT made no progress in resolving this issue
Grimour @PaladinGrimour
Reported 2021-03-22 03:24:02
@ZenInternetHelp I am unable to login to the myaccount page to check my current order which is due an engineer visit today. This is despite using the correct details and successful p***word reset. Is there an issue?
α©ααͺY α·α©αͺα΄Oαα @Barefoot_Bowfer
Reported 2021-03-21 12:38:25
@Physiomac @zeninternet Thereβs a known problem with the sky q box and internet.
Hundreds of pages of complaints about it on the sky community forum.
Joy @Mrsjoyjones
Reported 2021-03-20 10:39:54
@CountessDracula @virginmedia @zeninternet @SkyHelpTeam @bt_uk @TalkTalk @Hyperoptic @VodafoneUK I am waiting, I am waiting,
on and on it goes,
will Virgin media
never listen to my woes?
Am I destined to always
be trapped by the circle of doom,
unable to work
and unable to zoom?
Oh misery, oh misery,
there is trouble in this land,
when we are let down
by our broadband.
Sam @CountessDracula
Reported 2021-03-20 09:56:46
@Mrsjoyjones @virginmedia @zeninternet @SkyHelpTeam @bt_uk @TalkTalk @Hyperoptic @VodafoneUK Is it just the the VPN?
No, Virgin Broadband's down AGAIN
Helen W @LGJ
Reported 2021-03-20 09:46:05
@CountessDracula @virginmedia @zeninternet @SkyHelpTeam @bt_uk @TalkTalk @Hyperoptic @VodafoneUK Like a tunnel that you follow
To a tunnel of it's own
Down a hollow to a cavern
Where the sun has never shone
Like a door that keeps revolving
In a half forgotten dream.
MrJaba @MrJaba
Reported 2021-03-20 05:29:31
@ZenInternetHelp Thank you, can you make sure that either of the two people mentioned are the ones that reply please. Iβve been told that I was going to have a single point of contact as this is a very long running issue with regular updates and so far that has happened
John Elvin π @JohnElvin12
Reported 2021-03-19 05:51:35
@ZenInternetHelp How long does it take for new accounts on your forums to be approved? I'm having a new user and having strange issue with the Freesat app on my mobile not being able to find the box.
Andy Macleod @Physiomac
Reported 2021-03-19 05:30:53
Dear @zeninternet is there a known issue with Sky Q and The Fritz box ?.. when down loading on SkyQ ...internet speeds drop significantly
Fing Internet Alert @outagedetect
Reported 2021-03-18 16:41:33
π Considerable Internet #outage ended: #Zen in #Wales since 20:00 resolved after 35 min, impacting #Deeside #Llanrwst #Blackwood
π¬π§ Get notifications with Fing Desktop
π https://t.co/DWSFIrxa1L
#zeninternet #Zendown #Zenoutage #Zenup #PrimeTime https://t.co/eB3pGKhx3o
Fing Internet Alert @outagedetect
Reported 2021-03-18 16:11:23
β‘ Considerable Internet #outage detected: #Zen in #Wales since 20:00, impacting #Deeside #Llanrwst #Blackwood
π¬π§ Live map and ****ysis
π https://t.co/5DUEVYe6rO
Retweet if down for you too
#zeninternet #Zendown #Zenoutage #nointernet #PrimeTime https://t.co/k4iigS3B06
Fing Internet Alert @outagedetect
Reported 2021-03-18 03:21:42
π Minor Internet #outage ended: #Zen in #England since 23:05 resolved after 8 hours, impacting #Purley #Pulborough #Liverpool +16 areas
π¬π§ Get notifications with Fing Desktop
π https://t.co/DWSFIrxa1L
#zeninternet #Zendown #Zenoutage #Zenup #EarlyMorning https://t.co/LbkYqjdp3u
Fing Internet Alert @outagedetect
Reported 2021-03-18 01:11:28
π§ Minor Internet #outage ongoing: #Zen in #England since 23:05 for 6 hours, impacting #Purley #Pulborough #Liverpool +16 areas
π¬π§ Live map and ****ysis
π https://t.co/bm6lm1uuj7
Retweet if still down for you as well
#zeninternet #Zendown #Zenoutage #nointernet #EarlyMorning https://t.co/XvM3BsFreh
Fing Internet Alert @outagedetect
Reported 2021-03-17 20:11:23
π§ Minor Internet #outage ongoing: #Zen in #England since 23:05 for one hour, impacting #Purley #Pulborough #Liverpool +13 areas
π¬π§ Live map and ****ysis
π https://t.co/bm6lm1uuj7
Retweet if still down for you as well
#zeninternet #Zendown #Zenoutage #nointernet #night https://t.co/cMCzOeqosC
Fing Internet Alert @outagedetect
Reported 2021-03-17 19:16:30
β‘ Minor Internet #outage detected: #Zen in #England since 23:05, impacting #Stroud #Pulborough #Liverpool +11 areas
π¬π§ Live map and ****ysis
π https://t.co/bm6lm1uuj7
Retweet if down for you too
#zeninternet #Zendown #Zenoutage #nointernet #night https://t.co/cJahwe0Ldp