Is Zen Internet currently down? Live Status and Outage Reports

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Richard Barrell @0x2ba22e11

Reported 2021-07-26 13:27:19

@rachelandrew @ZenInternetHelp I'm wondering if maybe this is down to a really bad typo on some paperwork with your postcode? Bristol is "BS", Aberdeen is "AB", and the A and S keys are adjacent on qwerty. Maybe if someone both transposed the letters and also hit one over?

MM. @clonestarfork

Reported 2021-07-26 05:41:18

@ZenInternetHelp Morning team, do you know what sort of time frames provisioning are currently at in responding to email enquiries? the auto reply still says 24-48 hrs, from 20th. Trying to resolve an issue that @OpenreachHelp 'premium' install might fix but zen need to reqst.

Adman @adman_i

Reported 2021-07-25 00:49:38

@Tenthaara @afterdark0600 Cha cha cha cha...anga oru filter senior citizen problem, inga oru senior citizen internet lingo problem...had to google what IYKYK meant... What does one shot kaapi blah blah mean?

Stuart Long Esq, @StuartLong01

Reported 2021-07-23 11:15:05

@johnestevens Go with. @zeninternet IF you get a problem it will have been fixed before you know #TalkingFromExperience

Tony Stone @tony_p_stone

Reported 2021-07-23 10:52:45

@zeninternet @zenhelp "You seem to be very proactive at bosting of your service and awards but when something goes wrong you close your ears. Fault since 2nd July asked to speak to a senior manger and your support agent didn't allow it" Tried to resolve this issue politely failed

David Hunter @David_Hunter

Reported 2021-07-23 04:00:24

@ZenInternetHelp my internet has been down in Ipswich for over 24 hours now. Was told by support that a team is working on it. Any updates? Not great considering alot off us are still supposed to be working from home.

David Hunter @David_Hunter

Reported 2021-07-22 15:22:36

@ZenInternetHelp internet has been down in Ipswich all day. Was told this morning by customer support that a team is working on it. Any news on when to expect the internet to come back?

Phil M @philm1960

Reported 2021-07-22 12:59:23

As usual ⁦@zeninternet⁩ ⁦@OpenreachHelp⁩ ⁦@WeAreOpenreach⁩ ⁦@WhichUK⁩ want to take their problems in DM. I will continue to keep the issue in public until resolved https://t.co/44rsYXqfX7

Will Boyce @wrboyce

Reported 2021-07-22 08:57:37

@zeninternet I’ve setup some additional monitoring at my end because aside everything periodically grinding to a halt I’m not entirely sure what is going on. Will be in touch if it is looking like a “you” problem. Cheers for the reply.

Sycamore Anew @sycamore_anew

Reported 2021-07-21 15:30:10

@zeninternet We're also having problems in Kent prob for the last 4 hours. It's completely down for us

Ross Sheil @RossySheil

Reported 2021-07-21 12:42:00

@zeninternet I’m having issue in Kent with your internet, can you advise ? Super slow and keeps breaking.

Aaron Sadler @AaronSadlerUK

Reported 2021-07-21 04:01:53

@BreezeRachel @bt_uk @WeAreOpenreach ... They sent a hotspot which couldn't go above 2mb, so was pretty much useless.... I got connected 2 months later after having to cancel and re-order... However with the lack of static ips I'm just counting down the days now to leave and move to @zeninternet

Tracey Smith @syallaarts

Reported 2021-07-21 03:24:23

@ZenInternetHelp Hi Paul Apologies, we wound up ringing yesterday evening. The exchange had a broken piece of hardware. Looks like they fixed this at 10pmish last night. All up and running now 🙂 Regards Tracey

Tracey Smith @syallaarts

Reported 2021-07-20 12:31:00

@ZenInternetHelp what's going on with the broadband in 01425 area... been down since 4pm yesterday

James Warren @digitalwarren

Reported 2021-07-20 04:38:28

@CEOOdyssey @virginmedia Just down the road from you in Crofton. I moved from Virgin to BT’s new fibre to the home service (via Zen internet) One month on its rock solid and cheaper than what I was paying Virgin - 3x the speed too.

William Leech @William_Leech

Reported 2021-07-19 11:07:02

@zeninternet For anyone following this, Zen called and sorted the problem (in a shorter time than I'd spent on hold) and are now investigating what their phone system had done to my call. Mixed feelings. Good resolution, but a phone company has a PBX configured so badly? Very mixed feelings.

Donksta 🏴󠁧󠁢󠁥󠁮󠁧󠁿 ⚽️ @Donksta88

Reported 2021-07-19 05:24:01

@Kev_Fahey @VOXI_UK @bt_uk @SkyUK Check out @zeninternet Been with them nearly 2yrs and its been faultless. Also UK based with all call centres etc. Typically 80 down, 18 up for me.

Matt @MattUK39

Reported 2021-07-18 15:17:27

@ZenInternetHelp Sunday evening, internet down again, nothing on your status page. 4th time now it's gone down on a Sunday evening at this time. Can you investigate please?

Goth on a Brompton @GothOnABrompton

Reported 2021-07-18 14:16:46

@angelabasfc @leonagraham @virginmedia @zeninternet Are Zen giving you a backup box if it goes down? I managed to finagle a new cheaper deal with BT where you get a 4G box which the service auto flips to if the main connection fails.

Angela Burton @angelabasfc

Reported 2021-07-18 13:24:16

@leonagraham @virginmedia @zeninternet We have the bt super fast never had a problem with it.👍

Ballscoigne @Ballscoigne

Reported 2021-07-18 10:56:36

Thinking of switching to #BT, #ZenInternet, #VirginMedia, or #Plusnet? Slow down, and consider Ballscoigne for your business. Discuss your #business with us on 0330 043 2568 https://t.co/ug2oSnxkgM #internet #telecoms #Broadband

Mark Copsey @mcopsey

Reported 2021-07-18 10:07:07

@ZenInternetHelp any reason why broadband was down this pm? Connected but no service in Newcastle? Don't bother to ask me to DM you as you never get back. Take the money but service falls behind...

James Warren @digitalwarren

Reported 2021-07-16 05:47:20

Giving your neighbour guest wifi access to your @zeninternet full fibre connection when their crappy #virgin internet is down is the modern equivalent of borrowing a cup of sugar! The challenge may be getting them to ever leave! #SweetZenFibre

Afton8 @Afton818

Reported 2021-07-15 15:56:05

@zeninternet If you can get it before the universe runs down, that is.

Aaron Sadler @AaronSadlerUK

Reported 2021-07-14 16:19:10

@wez2020 @zeninternet Just counting down the days of my BT contract... Unless you fancy buying it out @zeninternet 😂😂

Ian Rutson @ian_rutson

Reported 2021-07-13 11:08:55

@JamesHarkin Yup @zeninternet - can easily speak to knowledgable humans if there’s an issue and they’re in Lancashire

Ian Rutson @ian_rutson

Reported 2021-07-13 11:08:15

@JamesHarkin Yup @zeninternet - can easily speak to knowledgable humans if there’s and issue and they’re in Lancashire

Campbell Perry @RCPerry21

Reported 2021-07-13 10:46:09

Huge thanks to @zeninternet for their tenacity in helping to resolve an ongoing broadband connection problem. Really excellent #customerservice & tech support. #workingfromhome #betterbroadband @WhichUK

Adam Goddard @Froggard

Reported 2021-07-13 01:46:33

@ZenInternetHelp anyone else's Internet down in Newcastle since yesterday evening? I've DM'd you my account info

portfinks @portfinks

Reported 2021-07-12 11:58:42

@ZenInternetHelp Can't speak to tech support (recorded message saying no one can take the call because of a system issue) and no one's answering the live chat, but can you give an update? Really struggling now with broadband connection now very bad. Need options. Case no 01939645

portfinks @portfinks

Reported 2021-07-12 11:48:16

@zeninternet Can't speak to your tech support, no one's answering the live chat and I know your support team have a system issue but can you give an update? I'm really struggling with a bad connection which is getting worse. Now clear it's the broadband line. I need options.

PRL @UsrBinPRL

Reported 2021-07-11 11:46:22

@CharlesDagnall If you want any suggestions this is right down my professional alley. They cost a bit more than others but Zen Internet are great to deal with and very, very reliable.

Richard Webster @Rplusw

Reported 2021-07-10 13:53:44

@ZenInternetHelp Cheers it’s all fine now. I think that’s the first Zen outage I’ve had in 10 years! So unusual I presumed the outback modem had packed up.

Richard Webster @Rplusw

Reported 2021-07-10 07:36:35

@ZenInternetHelp do you have any update on the internet outage affecting Chester?

The Pretty Blue Cat @DarkGamer120

Reported 2021-07-09 18:33:22

@zeninternet Only Had one issue back in 2017, but that was BT/OpenReach problem. Contacted Zen when my internet was out, and was fixed within a week! Awesome.

Keith Mountifield @kmountifield

Reported 2021-07-09 06:36:16

@ZenInternetHelp Seems to be back up now, but it would be good to know what caused the outage. I have syn hronisation tasks that run overnight so need to minimise missed steps

Aaron Sadler @AaronSadlerUK

Reported 2021-07-07 14:09:28

@carlcod_es @virginmedia @zeninternet Ah yeah I had that problem at my old house

Jason Bassett @corrilan

Reported 2021-07-07 04:51:13

Seems @VirginMedia are suffering outages countrywide again. After 15 years on Virgin, we are now considering moving to an alternative provider, likely @zeninternet as many of our clients use them without issue.

Stoat @Stoatwblr

Reported 2021-07-06 09:56:24

@zeninternet LSLEA cabinet 13. OpenReach techs out yesterday and observed PPPoE faults on DSLAM - reset it - 24 hours later PPPoE is flapping wildly and Internet connection completely unusable. Let's hear BT Openwound deny there's an issue now....

Lights_Out_GN @Lights_Out_GN

Reported 2021-07-03 08:10:11

@ZenInternetHelp Is the internet down in Sheffield, Hillsborough? Was fine then lights flickered now internet is no longer working

The Firkin @thefirkinbar

Reported 2021-07-02 19:31:36

Anyones Zen internet down?

Ash B // Beezmo @ashb1964

Reported 2021-07-02 07:48:23

@ZenInternetHelp NW2 here, our internet’s gone down again for the third day running, had a chat with someone your end yesterday and did all the usual tests and such but it’s getting a tad ridiculous and we currently WFH. Any ideas?

Fing Internet Alert @outagedetect

Reported 2021-07-01 15:26:13

✅ Minor Internet #outage ended: #Zen in #England since 20:15 resolved after 5 min, impacting #Cobham #LetchworthGardenCity #Alcester +8 areas 🇬🇧 Get notifications with Fing Desktop 👉 https://t.co/DWSFIrxa1L #zeninternet #Zendown #Zenoutage #Zenup #PrimeTime https://t.co/1Zd3CMz4xo

Fing Internet Alert @outagedetect

Reported 2021-07-01 15:16:16

✅ Minor Internet #outage ended: #Zen in #England since 18:05 resolved after 2 hours, impacting #Wandsworth #Alcester #Coven +13 areas 🇬🇧 Get notifications with Fing Desktop 👉 https://t.co/DWSFIrxa1L #zeninternet #Zendown #Zenoutage #Zenup #PrimeTime https://t.co/hS5J5dyPd5

Fing Internet Alert @outagedetect

Reported 2021-07-01 14:11:16

🚧 Minor Internet #outage ongoing: #Zen in #England since 18:05 for one hour, impacting #Wandsworth #Alcester #Coven +13 areas 🇬🇧 Live map and ****ysis 👉 https://t.co/bm6lm1uuj7 Retweet if still down for you as well #zeninternet #Zendown #Zenoutage #nointernet #evenings https://t.co/dZhD9LYw0y

Fing Internet Alert @outagedetect

Reported 2021-07-01 13:16:13

⚡ Minor Internet #outage detected: #Zen in #England since 18:05, impacting #Wandsworth #Alcester #Coven +9 areas 🇬🇧 Live map and ****ysis 👉 https://t.co/bm6lm1uuj7 Retweet if down for you too #zeninternet #Zendown #Zenoutage #nointernet #evenings https://t.co/N9z05RSeAk

Andrew Kirwin @amk221

Reported 2021-07-01 06:34:36

@zeninternet Are you down in Falmouth? Seems so, but your site doesn't say

Stuart Long Esq, @StuartLong01

Reported 2021-07-01 04:33:59

@ZenInternetHelp What was the problem?

Jason Jobin @JobinJason

Reported 2021-06-30 16:01:00

I wish more people talked about how Canada is just a brazen internet/phone price fixing monopoly. Most expensive services in the world. Such garbage political will on this issue, embarr***ing

Fing Internet Alert @outagedetect

Reported 2021-06-30 15:31:15

🆗 Minor Internet #outage ended: #Zen in #England since 20:00 resolved after 25 min, impacting #Halifax #Twyford #Edgware +9 areas 🇬🇧 Get notifications with Fing Desktop 👉 https://t.co/DWSFIrxa1L #zeninternet #Zendown #Zenoutage #Zenup #PrimeTime https://t.co/xgrB28wzvJ

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