Is Virgin Media down right now?
(latest update March 21, 2023)
Virgin Media is a British telecommunications company which provides telephone, television and internet services in the United Kingdom. Is it up or down? Is it down for me? Check the status or Report your issues below!
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sav @sav77998340
Reported 2023-03-14 18:00:23
@virginmedia @EthanRayne Hi I am having the same issue and found this thread, I have tried turning on and off and still the same issue can you please advise
Aaron Edkins @AaronEdkins
Reported 2023-03-14 17:44:02
@virginmedia @virginhelp @virginmedia @virginhelp your taking the **** now.. how can a service be so inconsistent... I pay almost £50 a month for Internet that is down or intermittent far more than it is at expected speed never mind the 250 advertised speed..
Respectfully Smalls 🇬🇧🇵🇭🇺🇲🇮🇳🇿🇦🇽🇰🏋️ @Johnnysmalls78
Reported 2023-03-14 17:41:18
@virginmedia I'd like to report an internet outage in Wrexham.
Traffic was huge earlier, but appears to have gone totally off line now.
Please double check.
paul hanlon @buzzcockblue
Reported 2023-03-14 17:29:44
Now down for OVER A WEEK and still no explanation from Virgin, just 3-4 "updates" a day moving the "fix" a few hours each time. I don't believe this one anymore than the last. Perhaps someone at @virginmedia could have the decency to communicate. https://t.co/uXxIv9r9Tw
thermuni @thermuni
Reported 2023-03-14 17:28:45
@virginmedia @jonasbrothers @PopcaanMusic @adamrowecomedy @teddyswims @Tom_Grennan Virgin media is down at m38 0dp nice
paul mcvey @ptmv69
Reported 2023-03-14 17:26:07
@virginmedia Says no
But was saying that when there was a problem the last 3 weeks ago
Claire Hooton @ColdJustice_
Reported 2023-03-14 17:04:53
@SgtMattB @virginmedia They clearly don’t wanna to start the panic too early, but the problem is, raising everybody’s bill by 40%. They won’t make money, they’ll end up going bust!
Hazel @halobabeee
Reported 2023-03-14 16:56:10
@virginmedia No - over the phone, as I’m never able to use the app, website or anything else as I don’t have internet to do so during an outage. I live in an area with poor phone signal so I’m unable to access anything other than waste 30+ mins on the phone like I did today
💎Infinity Unique🥂KRAYS & KARMA🤩 @Mia70021662
Reported 2023-03-14 16:53:35
Virgin Media been running me down for their boxes everyday after it took a month to turn off my boxes🖕🏽
don mackeen @donmackeen
Reported 2023-03-14 16:46:20
@virginmedia No. You claim that it isn't a problem in the area, but I have my doubts. But your recognise "there is a problem", and I'm too wait 24 hours. And still pay for this service.
michael @Michael_ross2
Reported 2023-03-14 16:44:12
@virginmedia The status line says issues affecting Edinburgh area. Others in East Lothian seem to have issues too, based on your tweet replies. Earlier, I booked an engineer to come tomorrow. Is there any point if the issue is potentially the whole area?
Brian Sinai @EthanRayne
Reported 2023-03-14 16:41:36
@virginmedia I have reset the box twice. Rebooted by unplugging everything from the wall twice. Checked that all other services are working. After doing all of these things the fact remains that the only problem is that NETFLIX does not load and the screen I shared earlier is all I see.
Ted Loomis @killingloomis
Reported 2023-03-14 16:37:27
@virginmedia all services are down in my house but nothing on the service status page
Jay @Jaimbo36
Reported 2023-03-14 16:34:37
@virginmedia I'm only 2 minutes along the road from Raymond so if there's an area fault affecting him it's probably also the same issue I'm having
Kristin Lamb @Lamby1988
Reported 2023-03-14 16:33:50
@virginmedia Already booked an engineer for tomorrow - but we’ve already lost out on a days work due to your problem and also losing out until the engineer arrives tomorrow
Pedro @mrpaferreira
Reported 2023-03-14 16:31:34
@virginmedia Apparently Because the new neighbour below us wanted virgin so some bright spark disconnected us thinking we had moved out. Everyone we speak can see the problem. Nobody can fix it
Ian @IMG1234567
Reported 2023-03-14 16:31:01
@virginmedia John, I am not 100% sure tbh but I would never have cancelled my account with Sky if I knew about this issue. 4 months to fix is just not acceptable!
kevin wyllie @WyllieKevin
Reported 2023-03-14 16:30:42
@virginmedia Just personally think the customer service is all automated when you call and have to resort to live chat or social media....Let's see how quick they want to close down a complaint...
Lauren Harrison @h69127905
Reported 2023-03-14 16:24:23
@virginmedia The wording isn't the issue. Entering me into a new contract without my consent is the issue.
Jay @Jaimbo36
Reported 2023-03-14 16:09:24
@Raymi73 @virginmedia I've also had no services since about 9:30-10am ish this morning and I'm at EH21 7AS. Perhaps a local issue?
Lisa Hart @LisaHartMCFC
Reported 2023-03-14 15:51:57
@virginmedia yet again we can’t resolve the billing issue. All equipment returned last month (via the packaging virgin sent us) and still they say we are connected? Please help. Husband chat 2hrs + so far tonight
Keith Bloomfield @hardluck_hotel
Reported 2023-03-14 15:50:51
@virginmedia Okay. Had W02 error yesterday and today rebooted box - it did a software update that took a while and still the W02 issue persists. Got second image yesterday via website. Third image today after reboot. Will this ever end. https://t.co/m2YA1gOsX0
Glenn 🦁🙈 @Rugbylad37
Reported 2023-03-14 15:49:36
@virginmedia still waiting for a response from my complaint made last week. You on line chat was broken so asked me to email and still no response 🤷♂️. Absolutely shocking service
Drew 🏏 @CricketDrew
Reported 2023-03-14 15:49:33
@virginmedia is there an issue with the YouTube App on your TV service ? It won’t load at all. Thanks.
SLO @Diplimaticslo
Reported 2023-03-14 15:45:23
@virginmedia broadband down all day. Web citing 2 issues one to be resolved by 7pm today the other 10am tomorrow. Text update 7:08 Great News issue fixed. Still no broadband web now citing one to be resolved by 10am tomorrow the other 11am tomorrow. How about an honest update!!
yas ➐ @superstaryas7
Reported 2023-03-14 15:39:38
@virginmedia An engineer was booked and then VM cancelled it as there's an issue in the area as expected and not an issue with my equipment. Let's see if this is accurate or if the datr gets pushed back which is usually the case https://t.co/e0f0y54Dqq
Pedro @mrpaferreira
Reported 2023-03-14 15:24:42
@virginmedia can’t believe what a circus you have become! We’ve been supporting you for years and you incorrectly disconnected our service!! After numerous calls - not one of your staff is competent enough to rectify the issue. 11 Days without internet and we have work to do!
JamesR @JamesR86930536
Reported 2023-03-14 15:21:57
@virginmedia After receiving the letter about future increases to my broadband I decide it was time to move on. New supplier arranged. One big problem. Virgin will do anything not to cancel. Three phone calls with me angry to get them to do something. WHY?
going sideways @DasDarkenhearer
Reported 2023-03-14 15:15:36
@virginmedia twice in 3 days, all services down. No heads-up, no 'sorry about this' message, no keeping customers in the loop. And the cooling off period just ran out.
Very shady, very unimpressed.
Scunnered by SNP inaction. Republican. @ipa1869
Reported 2023-03-14 15:05:31
I got a new router, hub 3.0 yesterday. I have a device I need on a static IP address, every time I go into the DHCP settings and ‘apply changes’ it shuts down the Wi-Fi.
Why is this happening? I need to set the static IP address to be able to log into my device. @virginmedia
Liz Leonard @lizlimerick1
Reported 2023-03-14 14:44:15
#ennanilamhna on @VirginMedia_TV; an absolute mind of information. Had the pleasure of doing a walk with her in the woods down near Kilrush. Mighty lady https://t.co/3nxCZnWkTB
SlayR 🤍🖤 @Vocxlz
Reported 2023-03-14 14:43:49
@virginmedia Having issues with my Wi-Fi and nobody is tryna help fix it. Call up and get the same dumb response..
sharon moyes @whomoo77
Reported 2023-03-14 14:37:02
@virginmedia hope I'm getting a reimbur*****t for my lack of services today 🤔 it's been down all day and doesn't look like it will be fixed any time soon.
Sergeant Matt B @SgtMattB
Reported 2023-03-14 14:35:59
@virginmedia Thank you. I’ve done this but the helpful customer service agent said there is nothing she can do about it. How do we figure this out and sort the issue?
David Wolffe @_davidwolffe
Reported 2023-03-14 14:22:07
@virginmedia The previous occupant of my flat had this installed by a Virgin engineer. It’s clearly an unacceptable job, is ugly and also dangerous. How can I organise an engineer to come and fix it when I am not a customer? https://t.co/EpsHnJYVMs
Ria Robertson @RiaDRobertson
Reported 2023-03-14 14:12:39
@virginmedia Any update on the Internet connection in Tranent, East Lothian which has been down since 9am?
@clanpatrick @clanpatrick
Reported 2023-03-14 14:12:29
@virginmedia Nice trick updating them both to tomorrow…..shocking service, that’ll be a 24 hour outage.
@clanpatrick @clanpatrick
Reported 2023-03-14 14:09:43
@virginmedia Showing 2 issues, one 1435 to fix, one 1900 to fix. No engineers visible in the area
Fing Internet Alert @outagedetect
Reported 2023-03-14 14:06:16
🆙 Moderate Internet #outage ended: #VirginMedia in #Ireland since 17:45 resolved after 15 min, impacting #Dublin
🇮🇪 Get notifications with Fing Desktop
👉 https://t.co/DWSFIrxa1L
#VirginMediaIE #VirginMediadown #VirginMediaoutage #VirginMediaup #Éire #evenings https://t.co/jwL00nxmtK
@clanpatrick @clanpatrick
Reported 2023-03-14 14:03:23
@virginmedia Yes, it’s down and has been all day
@clanpatrick @clanpatrick
Reported 2023-03-14 14:00:42
@virginmedia Any update on outage in EH21 area…..down all day 🤬 @Ofcom
Downhound @downhounder
Reported 2023-03-14 13:59:51
Is VirginMedia down?
#VirginMedia status:
Yes, VirginMedia is having an outage in #Dublin in #Ireland 🇮🇪. More: https://t.co/jMAK2fGXu7
Seeing this? Retweet so @VirginMedia knows who's affected. 🙏
VirginMediaDown 😱 https://t.co/baYcujnygQ
Fing Internet Alert @outagedetect
Reported 2023-03-14 13:56:14
⚡ Moderate Internet #outage detected: #VirginMedia in #Ireland since 17:45, impacting #Dublin
🇮🇪 Live map and ****ysis
👉 https://t.co/yoqJ7pgmdD
Retweet if down for you too
#VirginMediaIE #VirginMediadown #VirginMediaoutage #nointernet #Éire https://t.co/VctZLkONAo
Chendur Pandian @lionruzia
Reported 2023-03-14 13:53:09
@virginmedia Yes, I have spent nearly 3 hours talking with different agents since Friday, they keep connecting me to other agents. Lost my time, energy and peace of mind, but the problem is not yet resolved.
kevin wyllie @WyllieKevin
Reported 2023-03-14 13:46:53
@virginmedia M***ive outage all day in the E Lothian area and possible surrounding areas.Absolute shambles of customer service with no info etc apart from "Our engineers are working on the problem.Would love to hear how quick your complaints department like to close them down!!!
Scobes (she/her) 🏳️🌈 @lucyscoble
Reported 2023-03-14 13:46:32
@virginmedia I have & it’s your issue, not ours. Not expected to be resolved til 8.30 tonight but have seen the engineer come & go so holding out very little hope.
Kristin Lamb @Lamby1988
Reported 2023-03-14 13:32:17
@virginmedia want to fix your wifi in Prestonpans?! Everyone having issues but your taking no responsibility to fix it?!
Josh England @J_England93
Reported 2023-03-14 12:45:39
@virginmedia Also, having spent 3 hours on the phone I asked for a manager to put a complaint in, they ‘transferred’ me to a colleague but they just but the phone down on me instead 🤡
Anthony McCann @Laird_Anthony92
Reported 2023-03-14 12:26:16
@virginmedia Yeah I've run the tests in the past, usually just telling me to restart the router which only fixes it temporarily. Today it said there are intermittent issues in the area too, but this has been an issue for a while now
Palaniswamy K @yugancs
Reported 2023-03-14 12:24:55
@VirginMediaCorp virginmedia agent made me to sign broadband & O2 sim combo contrct by gvng wrong info. In a while, an agent acknowledged their mistake & cancelled the combo. Despite that, debited 60 GBP. I trying for past 3 days to resolve this issue,but no proper response
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