Is Virgin Media currently down? Live Status and Outage Reports

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Chris Monk @ChrisMonk

Reported 2021-07-28 10:59:50

@DanPatonMusic My Virgin Media broadband was down for 10 days last month and I was initially offered *£6.50* in compensation.

Daniel Paton @DanPatonMusic

Reported 2021-07-28 10:58:24

@virginmedia The issue for me is entirely separate from whatever the local network problem is - I am not sure why I am being made to wait when I made contact first thing this week. I have had to delay work and it looks as if I will now have to do so again. Unacceptable.

Barney @Barney666Simon

Reported 2021-07-28 10:52:51

Absolutely outstanding @virginmedia 2nd time in TWO days I've no broadband in SO40 postcode 🤬 And you'll only compensate if it's down for 48+hrs. Given it's a very small postcode, that's excellent customer service service #workingfromhome ❓

Daniel Paton @DanPatonMusic

Reported 2021-07-28 10:52:10

If there’s a network problem in the area, it is separate from the specific problem getting power to my hub. Why should I have to wait even more time?! The appointment is already four days out! @virginmedia will you be offering any compensation for the days without service?

Daniel Paton @DanPatonMusic

Reported 2021-07-28 10:52:10

What does this, sent by text, mean @virginmedia? “Hi, it's Virgin Media. We've put your service visit on hold while we investigate a network problem affecting your services. We'll update you when this is fixed.”

Stephen @BLOOD202

Reported 2021-07-28 10:51:32

@virginmedia Hi, services are working fine but the engineer told us he would come back to us with a date for a permanent fix for this issue within 24 hours but we haven't heard anything.. Can you help please??

Raz @Kraze_95

Reported 2021-07-28 10:47:27

@virginmedia I'll confirm if this sorts the problem.

gallini784@gmail.com @juliecrazycats

Reported 2021-07-28 10:47:14

This is terrible service no tv been down since 6am been told off till 4th august liverpool #virginmediadown

CharlesGreig @CharlesGreig

Reported 2021-07-28 10:47:04

@virginmedia I can watch it fine… via a VPN, however, turn the Vpn off and it goes to ****, on the same connection, it’s wired in. I wonder if this is the same problem effecting my misses when she tries to watch love Island on itv hub… will have to put that through VPN and see… 👀

Petrichor @Sinabhfuil

Reported 2021-07-28 10:37:20

@Jeff_Swords @ccferrie @IrishTimes @NUJofficial @VirginMediaNews Much worse if anything: how is someone walking on a road "involved in a crash"? He was hit by a driver driving a car

Graham O'hare @GrahamOhare

Reported 2021-07-28 10:34:58

@AthenaMediaLtd @newschambers @VirginMediaNews Down 1 from yesterday

Ben Page @benjamin1_page

Reported 2021-07-28 10:32:43

@virginmedia Getting through not an issue. I need an engineer to attend as my land line is dead. so far i'm 35 minutes into the call on a mobile costing me £'s.

duzBme #OnlyForTheTape #MauriceMcCabe @duzBme

Reported 2021-07-28 10:29:08

@gavreilly @VirginMediaNews How many hospitalised directly from COVID? Not hospitalised with broken leg and then tested positive. One day Gav, maybe not today but someday you’ll have the gumption to ask #NPHET?

Colin Redmond 🇮🇹 @Redmond78Colin

Reported 2021-07-28 10:24:00

@SupervisorPw @zerowield @Bosshiace @VirginMediaNews @newschambers I see a comment by zerowield but no, nothing about “shooting down my argument”. If your selfish enough not to get vaxxed that’s up to you but don’t cry amd play the victim because you can’t go for a pint

Matt Duncan @maffew85

Reported 2021-07-28 10:21:38

@virginmedia App, website and number all day issue is resolved. But still no WiFi. Turned router off & on again. Nothing

Flint Fredstone🏳️‍🌈🇿🇦 🇬🇧🎮 @raining_bows

Reported 2021-07-28 10:19:10

@sianlouisenicol @virginmedia Been with Virgin for years never really had an issue, https://t.co/5Ez8PFn2ht

Margery Renoir @MargeryRenoir

Reported 2021-07-28 10:09:59

@virginmedia Why do I have to pay a £200+ exit fee if you're not offering any service support to resolve the issue on the street?! #blackmail For the sake of my own mental health can't engage with your team anymore. Have phoned at least 6 times and get no help, just xenophobic undertones!

Bndwdth @bndwdth

Reported 2021-07-28 10:04:34

@virginmedia Excellent: my broadband #bandwidth in #Northants is 614Mbps down and 40Mbps up! #VIVID350 #superfast https://t.co/uE3SrE08cp

Lee Holt @holty2k6

Reported 2021-07-28 09:59:19

Has anyone’s internet gone down with all this thunder and lightning going on in the uk with Virgin media #virginmediadown I wonder if it’s because of the weather @virginmedia

SV6 @SV634864953

Reported 2021-07-28 09:57:47

@virginmedia Its only impacting the xbox. And my Wi-Fi was put in bottom tier so i got slowed down? Can you please explain how this doesn't violate your own throttling policy??

Hywel Evans @hywelesq

Reported 2021-07-28 09:55:59

Smashed my phone when I smashed my leg. @BarclaysUK phone ins is run by @Brightstar who want ‘proof of purchase and useage’. @virginmedia (mobile) will not issue proof of purchase for sim only contracts. So I can’t claim. @Brightstar have taken 9 days to get hold of. Awful.

PW @SupervisorPw

Reported 2021-07-28 09:55:06

@Redmond78Colin @zerowield @Bosshiace @VirginMediaNews @newschambers Above my tweet where zerowield shot down your argument yano do you see it?

Zerowield @zerowield

Reported 2021-07-28 09:54:56

@nevertoolat8 @Redmond78Colin @Bosshiace @VirginMediaNews @newschambers They can change them as they like. Just like they change everything. Down the memory hole it goes, never to be heard from again. https://t.co/wRZn9Mt7LZ

Mickyla - still wearing a face mask @mickylaharrison

Reported 2021-07-28 09:47:44

@virginmedia Tried that, and online check. Both say no issues. Tried online chat/bot. No change. Still the same problem. It’s been rebooted, cables checked etc etc. Back to the green flashing lights.

Beforeitstool8 @nevertoolat8

Reported 2021-07-28 09:44:30

@Redmond78Colin @zerowield @Bosshiace @VirginMediaNews @newschambers But vaccinated people can still get and transmit the virus. It's the government that shut businesses down, not the virus. Plenty of countries going about life normally and living with covid.

richard @richard030894

Reported 2021-07-28 09:25:15

@virginmedia parts of Lambeth down I ***ume? 🙄

Ceefax ⠞⠓⠑⠉⠑ Exploring Curiosity 📷 @TheCeefax

Reported 2021-07-28 09:15:09

@virginmedia Service drop-outs and idiotic tech agents who think turning it all off and back on again will fix the problem... Do they really think we didnt try that before we phoned and spent 30 mins on hold trying to get through? OUR stuff works, YOUR exchange keeps 'tripping a fuse'.

David Holmes @Sherl06303

Reported 2021-07-28 09:14:24

@virginmedia I entered through “My Virgin Media” (ID & P***word) and you told me what my account No. was but as your systems don’t link/retain this information the bots just ask for it again..... and when you get the end “sorry this page is broken”. I’m sure it can be done. WHY so difficult?

Sorryunoob @sorryunoob

Reported 2021-07-28 09:08:20

@virginmedia Yeah, I’ve checked multiple times it says no issues but there must be something I’ve checked all the wires and stuff nothing is loose so I don’t know what could be the problem.

Bndwdth @bndwdth

Reported 2021-07-28 09:05:02

@virginmedia Excellent: my broadband #bandwidth in #Northants is 621Mbps down and 40Mbps up! #VIVID350 #superfast https://t.co/80Pz62ktED

Margery Renoir @MargeryRenoir

Reported 2021-07-28 08:47:05

@virginmedia Ha, not unless u can help me get out of my #virginmedia broadband contract? I'd like to switch to @bt_uk please. For past week, my street (N8 0AS), has had either no, or v slow internet and total denial by @virginmedia that there's an ongoing issue. & don't suggest that I call!

Tom Waterhouse @2DForever

Reported 2021-07-28 08:40:14

@virginmedia This is something I've been discussing with your complaints department for a while now. Every time I explain the problem it gets p***ed off as not a problem, so I'm looking for an alternative now.

Eduardo R @FamosoEd

Reported 2021-07-28 08:33:28

@VirginMedia unbelievable how terrible from the past two years virgin media have been, extraordinary price for rubbish service . Broadband down the last 3 days in SW9 area. This is happen so often . They will loose more customers and I will be one of them!

martin @mmedlycott

Reported 2021-07-28 08:32:00

@virginmedia where are there so many issues across TW2 this month?? 5 outage in the last 10 days!

Matt Duncan @maffew85

Reported 2021-07-28 08:17:14

@virginmedia Down for both. Yesterday for about 2.5 hours. Today it went down for 30 minutes and again go down, so far, 15 minutes and counting. App/Website says estimated fix 3pm.

Virgin Media @virginmedia

Reported 2021-07-28 08:09:27

@GaryLoxley If you would like to raise a complaint with Virgin Media so we can investigate this issue, you can do so via this link - https://t.co/vLylNX54oT ^DB

Andrew Ramwell @rammers02

Reported 2021-07-28 08:07:28

@virginmedia That the issue had been fixed virtually. You'd told me it was an issue with the hub that needed an online engineer. You also sent me a confirmation text. The issue really is how yiu dealt with it past this point.

G @GaryLoxley

Reported 2021-07-28 07:56:37

@virginmedia Been on your chat for an hour and connection was lost, can you confirm my issue is being sorted. Should be having something delivers to help with WiFi connection. Can't sit through another bit interaction. https://t.co/NNK0NGQwhT

Harrison Scott @hharrybo_

Reported 2021-07-28 07:53:11

@virginmedia The Closest thing I could do would be to run a speed test directly next to my router as the problem is on my gaming device

lauren @lnbird_

Reported 2021-07-28 07:47:33

@virginmedia I have never had such shocking service from a mobile provider, constant lies and no follow ups. I can’t even make a formal complaint over the phone or via email so who Ion earth is going to fix my issue?

Harrison Scott @hharrybo_

Reported 2021-07-28 07:38:17

@virginmedia @sammilaunchbury Is your internet down plz help me

Mackey @Mackey1981

Reported 2021-07-28 07:27:26

@TheTempleBarPub @GuinnessIreland Are the @GardaTraffic investigating your authoring and abusing of minors last night? Have @rtenews or @VirginMediaNews contacted you for comment. You should be closed down by authorities, if not, you should be permanent shut by real Dubliners. Filthy vermin Knackers

John Huckle @JohnHuckle8

Reported 2021-07-28 07:24:57

@virginmedia The issue is that the ombudsman ordered Virgin to sort this with the credit but Virgin have not done so

Akshat Garg @AkshatG38281397

Reported 2021-07-28 07:15:10

@virginmedia There is an outage in my area since 22 May. I reported this incident thrice. I paid bill from 22may to 22 june. But even after that there was no service, so i told your team that I would not pay the bill until service resumes. Now you have added the bill and late payment charge

sammi launchbury @sammilaunchbury

Reported 2021-07-28 07:13:45

@virginmedia I’ve sent you two emails; one with photographic evidence and one explaining the issue

M Mac @CarthyMaura

Reported 2021-07-28 07:08:05

@VirginMediaIE total failure of broadband in Dublin. Is there an issue ?

Bndwdth @bndwdth

Reported 2021-07-28 07:04:35

@virginmedia Excellent: my broadband #bandwidth in #Northants is 618Mbps down and 40Mbps up! #VIVID350 #superfast https://t.co/zU8Pcv5ABR

Robin Murphy @TweetingGlance

Reported 2021-07-28 07:03:18

@virginmedia who do we contact as our internet has stopped working. Is it a cable issue PO107FJ?

Ciarán Buggle @CiaranBuggle

Reported 2021-07-28 06:59:08

@VirginMediaIE any internet issues in Dublin 12? Been down for an hour now. Thanks.

Astrid @Astrid_BTW

Reported 2021-07-28 06:58:23

@virginmedia I literally set a p***word yesterday but your team says it's wrong, a reminder letter won't fix that

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