Is TSB Bank down right now?
(latest update May 23, 2022)
TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. Is it up or down? Is it down for me? Check the status or Report your issues below!
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TSB Bank Problem Reports
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Graeme Innes 🏴 @guinness1968
Reported 2022-05-23 07:39:50
@kristinacimova @TSB TSB reluctant to advise that there is a major issue with ‘Approve Payment’ feature on the app.
Instead they’ll ask for more information, for your device, operating system, what app version. They’ll ask you to uninstall / reinstall…blah, blah….
It’s a TSB issue.
Kristina Cimova @kristinacimova
Reported 2022-05-23 05:06:25
@TSB the approve payment function doesn’t work is there an issue with the app?
schnitzel @schnitzzz1
Reported 2022-05-22 14:24:59
@guinness1968 @TSB Yep same answer from me too, it doesn’t resolve the issue
schnitzel @schnitzzz1
Reported 2022-05-22 11:53:38
@TSB Have you bothered to read the thread I’ve replied on Sophie? The app will not let me approve payments. Nothing happens when the ‘approve’ button is pressed. I was told on Friday it was a known problem & would be fixed - clearly another lie https://t.co/3FPA2HNmrQ
schnitzel @schnitzzz1
Reported 2022-05-22 11:00:06
@oldcnoc @jhousham1 @TSB I’m having exactly the same problem & was told on Friday it would be sorted by the end of the day! Why can’t I spend my own money @TSB? Infuriating
Fiona @oldcnoc
Reported 2022-05-22 09:46:02
@jhousham1 @TSB Got the same problem :(
YT: MADNESSWITHMK 📺 @m_ldnn_
Reported 2022-05-22 07:03:50
@TSB the app has been down over 12 hours now ???!!!
Hannah Thomson @hannahmac35
Reported 2022-05-21 12:30:25
@TSB That is what my issue is. I couldn’t pay for my shopping today as I had no working card. And then put on hold for ages to be transferred to fraud to be told the same thing!
Brenda Reeve @BrendaReeve13
Reported 2022-05-20 16:35:31
@FAlisonC @TSB I am trying to buy currency on line. Nil happens when I press approve payment but it allows me to reject the payment. Can you fix this please.
Graeme Innes 🏴 @guinness1968
Reported 2022-05-20 09:48:58
@TSB @AuntWinifred None of which will work.
Unsure why TSB seem reluctant to issue bulletin explaining there is a widespread issue with the payment approval on the app.
Far better to be honest than to request customers jump through a series of hoops which ultimately will make no difference.
kevan baker @kevanjbaker
Reported 2022-05-20 09:47:16
@TSB @JamesMildred Hi @TSB - I phoned yesterday to report this issue and was told it’s only happening on older iPhones but should be fixed today. When I last checked, it was still not working. Any update @TSB please ?
Bec Haines @bhaines75
Reported 2022-05-20 06:08:45
@TSB @kerrymThompson I have exactly the same issue. Same phone, same version.
LIZ CARBONI @ziblington
Reported 2022-05-20 04:03:32
@TSB Use it to fix the approve payment button on your app - it’s not worked all week for me & is very frustrating. I have DMed you
Dan Cowen @dancowen74
Reported 2022-05-20 02:55:21
If you wonder why we are all dressed down in branch today! All @TSB branches are supporting Denim for Dementia Day today Friday 20th May 2022. Wearing denim for the day & helping to raise funds to support people affected by dementia. #dementia #dementiaawareness #denimday2022 https://t.co/rmSV9Tlnci
Carter Blunt @ThatCarterBlunt
Reported 2022-05-19 10:58:39
@TSB I don't have the headspace for that right now TBH
I want you guys to know that there's a problem, there's no interactive help for the problem, and I can't report that problem using online problem reporting.
Jo Cook @LightbulbJo
Reported 2022-05-19 05:48:41
@TSB Hi, do you know when the IT issue on the business app for authenticating purchases will be fixed? I phoned Monday and was told to keep trying but this is holding up work I want to do!
Adnan Hussain @tech4adz
Reported 2022-05-19 05:44:02
Hi @TSB I am like a few others unable to get into my online banking via app and the desktop site
Double checked my details also verified them to double check I'm not half asleep is there a system issue
Ian 🔴⚪️🔴🏴🇹🇷 @ismith1968
Reported 2022-05-19 05:36:22
@TSB - any chance you can sort this issue out on your mobile app ? Every time I have to log on to approve something it doesn’t work 😡 https://t.co/eXWRZGEKkV
Sam Goodfellow @SamHillyerx
Reported 2022-05-19 03:24:47
@v_delfuoco @TSB I have this problem too and my husband @TSB
Valentina Del Fuoco @v_delfuoco
Reported 2022-05-19 01:13:06
@TSB app doesn’t make me approve payments. I click on “approve payment” and do thing happens! It’s been days! Also this thing of approving payments all the time is very impractical! I called the bank and they told me that there is an issue…when are you going to resolve???
Johnny Bates says WANNANOW #FreeAli @MushMeisterJB
Reported 2022-05-18 20:41:00
Trying to secure my tickets for #ClashAtTheCastle but I have to approve the payment on my @TSB app? Ok not biggie.. oh wait the bloody approve payment button is broken completely... I swear to god if the tickets sell out before I can get one because of my bank being ****...
Johnny Bates says WANNANOW #FreeAli @MushMeisterJB
Reported 2022-05-18 20:26:56
@FrauPringle @TSB @JamesMildred What can we say.. turn it off and on again! 😂 having the same issue tho so imma definitely have to try it 👀😂
Fiona J Mackenzie 🏴🏴 @Gaelicsinger
Reported 2022-05-18 17:36:27
@TSB When is this issue w not being able 2 approve payments going 2 be resolved?? I have done all suggested fixes & none work.Only other ‘device’ I have as u suggested is not accepted by TSB! This is major issue which needs fix v quickly or u will lose customers @MartinSLewis
Anton Woodward OBE @antonvwoodward
Reported 2022-05-18 14:01:08
@TSB @gonyebra asking for more info when it is clear on twitter that many people are having the same problem is not a satisfactory response. get the problem fixed!
Phil Arrowsmith @philarrow
Reported 2022-05-18 13:17:08
@tsb how many more people have to complain about the approve payment button on the app not working before you fix it? Its been 3 days now an all you say is can we have more info? ITS NOT WORKING how much more do you need? An deleting it an downloading it again does nothing 🤷♂️🤦♂️
Hattie Tope @Hatlar
Reported 2022-05-18 11:11:56
@TSB please can you advise when the issue with approving payments via the mobile app will be fixed? Seems from Twitter than many users are having the same problem. Thanks
Gonzalo Yebra @gonyebra
Reported 2022-05-18 10:49:24
@antonvwoodward @TSB @PayPal Using @Paypal was also my solution to the same problem until they again started asking for @TSB approval 😡
fraupringle @FrauPringle
Reported 2022-05-18 09:57:42
@TSB @JamesMildred Am also having this problem. I cannot believe your solution @tsb is to uninstall and restart my phone!!!!
Graeme Innes 🏴 @guinness1968
Reported 2022-05-18 04:23:06
@debsdelaney71 @TSB Well said !
TSB seem reluctant to simply admit there is a widespread issue here. Instead they suggest that customers follow steps that will not solve the issue.
Customers understand there can be issues. Being honest would help.
Fiona Caryle @FAlisonC
Reported 2022-05-18 03:42:14
@TSB ****o! Is the Approve Payment bit of your app broken atm? I’ve been trying to buy something online for 3 days but it won’t let me click on approve payment. Is there an alternative way of buying things online?
michaeL kelly @michaeL73523388
Reported 2022-05-18 02:22:55
@TSB is there a problem with The Approved payment portal on TSB App
michaeL kelly @michaeL73523388
Reported 2022-05-18 01:55:29
@TSB Hi is there a problem with the Approved Payment portal on the TSB mobile APP .My wife and l cannot get approve payment to go through. For 2days now are you aware of a problem
Debbie Delaney @debsdelaney71
Reported 2022-05-17 16:53:00
@TSB what’s the issue with trying to approve an online debit card payment, I’ve been trying for 2 days now, the button to approve is frozen and doesn’t do anything! I’ve had to use PayPal to make the payment instead. I need this resolving and some timescales for TSB doing this?
Adam Abraham @King_1621
Reported 2022-05-17 16:09:03
@Maggie_J_W @TSB Hey mate this guys won’t help I got no help from support team when my account got blocked I had to contact a support specialist he resolved my account issue and got my account unban his page is techfix_support on Instagram inbox him now he will help you gain back access to it
gary eaves @garye1969
Reported 2022-05-17 13:17:17
@andymellor67 @TSB This is clearly a widerissue but all we get is to give our details by a DM. Clearly there is an issue TSB end but it feels like they are just stalling instead of admitting it.
Stefan Sladek @stefansladek
Reported 2022-05-17 11:54:16
@TSB hey, just wondering what is your procedure for when money isn’t counted in a machine and you raise the issue and you’re told an engineer will be called… should that machine still be working when a £500 deposit has gone missing?
Andy Mellor @andymellor67
Reported 2022-05-17 10:21:44
@TSB is the ‘payments to approve’ option in the mobile app down?
Phil Arrowsmith @philarrow
Reported 2022-05-17 10:07:57
@tsb everyone is sending you messages saying they cant approve payments in the app an you keep asking for details? Pretty clear whats wrong can you just fix it so we can approve the payments 🤷♂️🤦♂️
Ann Merrigan @MerriganAnn
Reported 2022-05-17 08:35:15
@TSB trying to approve a payment for foreign currency. Tried several times but button appears “frozen” Is there a problem??
Kayleigh Betterton @_KBetterton
Reported 2022-05-17 06:08:36
@TSB Your online banking is down. When I try and login via website/phone app, this is the message I receive: 'ERRSCA02: Sorry, something went wrong'. When will it be resolved?
Stefan Karlsson @StefanComrz
Reported 2022-05-17 05:27:59
@TSB @kwgordonso This problem is still ongoing - I think it has something to do with changing IP addresses - TSB software still way too buggy!
Phillip Naylor @PhillipNaylor6
Reported 2022-05-17 03:27:04
@garye1969 @breamas @TSB I’m glad to hear this isn’t just my problem. Just had a problem with app and payment approval. Buttons “dead” in approval section. Payment timed out.
gary eaves @garye1969
Reported 2022-05-17 03:09:55
@breamas @TSB Mine is too so it’s defo TSB issue. @tsb any info?
Margaret Owen @breamas
Reported 2022-05-17 03:04:01
@TSB the link to approve payments is frozen on the phone app. Any idea how to fix this? I tried logging onto computer but can’t find a link to approve payments on the website…
Gallon73 @Gallon73
Reported 2022-05-16 13:21:52
@TSB the ‘Payments to Approve’ has stopped working and causing a real headache. I’ve tried switching the phone on and off. Is their an issue ?
Dave Dickson @DaveDic33601923
Reported 2022-05-16 12:02:05
@wrathy777 @TSB Have you managed to fix it mate?
michaeldouglashunter @mdoughunter
Reported 2022-05-16 07:31:03
@TSB is the ‘approve payment’ button broken on your app? It’s completely non-responsive for me. Very frustrating to have to transfer money to another bank just to make online purchases
Dave Dickson @DaveDic33601923
Reported 2022-05-16 07:28:58
@Pinchyfeets @TSB Did you end up resolving this having the same issue
Dave Dickson @DaveDic33601923
Reported 2022-05-16 07:28:39
@edale_b @Pinchyfeets @TSB Did you end up resolving this having the same issue
annette wardell @AnnetteWardell
Reported 2022-05-16 06:25:52
@TSB I’m still sat here waiting, having been told quite curtly to sit down and wait. Is there really any point in taking this any further, when the branch is closing down anyway?! The management at this branch have always been rude, and it’s not the first time we’ve all complained. 😡
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