Is Three UK down right now?
(latest update March 30, 2023)
Hutchison 3G UK Limited, doing business as Three UK, is a British telecommunications and internet service provider operating as a subsidiary of CK Hutchison Holdings, operating under the global Three brand. The company provides 3G, 4G and 5G services. Is it up or down? Is it down for me? Check the status or Report your issues below!
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iD Mobile @iD_Mobile_UK
Reported 2023-03-14 12:14:40
@Monkiflops Taking a look at the area of BH232HW it looks like a very weak area for our signal, as well as being subject to an outage at the moment, Three UK are aware and working on it.
https://t.co/vqbGVuLtvp
https://t.co/UVcO0wLXJ2
- Tom
Wonder Woman @rimashah13
Reported 2023-03-14 11:16:07
Hi @ThreeUKSupport. Any reply to my issue sent to you last week please?
Ali La Pointe @NoeticLicence
Reported 2023-03-14 08:56:11
@goulcher @ThreeUK I mean that isn't the typical behaviour of someone who is actually skint, is it? A credit card isn't a terrible suggestion either, it can help a lot if cash flow is an issue and won't cost you anything in interest if you pay it off on time.
Tom Kelly @TommoKelly
Reported 2023-03-14 08:48:29
@goulcher @ThreeUK ... or you could start shoplifting meat from your local Co-op and selling it down the local? Is this something that would be feasible for you?
ilMauro 🇮🇹 🇪🇺 @MauroMozzarelli
Reported 2023-03-14 04:54:40
@Conservatives We didn't have this issue when the UK was a EU member. The Dublin treaty protected three UK. You created this problem.
James Toner @jamestoner123
Reported 2023-03-14 04:11:23
@ThreeUKSupport is there an issue with mobile data ? I’m receiving “cannot active mobile data network on iPhone ? https://t.co/vojbP7jlEh
Ed Denham @denham_ed
Reported 2023-03-14 01:29:22
@DavidFisherFolk @ThreeUKSupport I have this problem too. Its agony.
Zara Daniela @ZaraDaniella
Reported 2023-03-13 19:49:50
@ThreeUKSupport hi, I keep trying to log into my account to upgrade my plan but I never receive the SMS message with the pin code. I tried to DM you about a different issue and Twitter is asking me to verify my phone number and again I'm not receiving their texts. What's up?
Gracie Tyte @GracieTyte
Reported 2023-03-13 17:56:39
@ThreeUKSupport @mushkilly Hi I am having exactly the same issue. All the steps have been followed and I have enough spend limit / credit etc.
Carl @carlybaby69
Reported 2023-03-13 16:17:04
@ThreeUKSupport Hi Joe. I really can’t help you. Your own website says you have issues in the area. It’s the mast in the middle of town on the Ashburton Building. It’s not been right for 6 months and your own systems correctly report that. Simple fix for me unfortunately. https://t.co/BcNVUNUVrv
oxfordoli @oxfordoli
Reported 2023-03-13 16:06:59
Dear @ThreeUK, still waiting for a member of your management to call as promised. You’ve broken a contract on several levels, duty of care, performance, confidentiality to name a few. I’ve paid out my financial side. Don’t hide from me. Kaif from CC promised me a call today.
Rebecca Odd Fox @RebeccaOdd
Reported 2023-03-13 14:11:53
@DavidFisherFolk @ThreeUKSupport I've got a complaint with Three Business, because they mistakenly blacklisted my phone, and then didn't know they had done it. Result, I had to wipe every bit of data and app off my phone to try to fix it, when all they should have done is read their own notes and flip a switch.
Kenny Cannon @Kaoticken
Reported 2023-03-13 11:35:10
@ThreeUKSupport any update on the constantly ongoing work around SS17 9LB? - its been "
We’re fixing an issue with our network in this area" for months now and my signal just keeps getting worse and worse - it is barely functional now!
Mark @Stormin_
Reported 2023-03-13 10:49:16
@ThreeUKSupport ***n lolz.
I do love how I have to continuously phone you. Your managers know about the issue yet I must still take time out of my day to call you in the hopes of sorting it out.
Exemplary customer service.
Jude 👩🏼💻 @TheeJude
Reported 2023-03-13 10:06:54
@ThreeUKSupport pls can I dm someone a screenshot of an issue I’m facing with my app and incorrect usage allowance etc? I’ve emailed proofs@threemail.com three times and had no reply.
Jude 👩🏼💻 @TheeJude
Reported 2023-03-13 10:05:38
@ThreeUKSupport is there a network issue in East Sus*** currently? I have no service.
Ian Smart @therealiansmart
Reported 2023-03-13 10:04:44
@ThreeUKSupport You’ve finally admitted your network is down and won’t be back for another 7 days. Really need to improve your communication so customers don’t waste time with unnecessary resets and changes which simply won’t work.
Nico Marcenaro @NickMarcenaro
Reported 2023-03-13 09:48:47
@ThreeUKSupport ****o team, I am having the same issue again. Are works happening in the area? I am working from home and this drop in network won’t do
Bodie Broadus @mushkilly
Reported 2023-03-13 09:15:24
@ThreeUKSupport Hi Jade, all the above questions have already been checked and that is not the reason for the issue
Bodie Broadus @mushkilly
Reported 2023-03-13 09:04:43
@ThreeUKSupport Hi I follow all the steps and also spoke to 4 different people at 3 - nobody can resolve or knows how to resolve the issue. If they can’t resolve I wish to be not charged for using data as this is no fault of my own 3 cannot provide service which I pay for
Fon God'slove 🇨🇲 @BlaqGoddy
Reported 2023-03-13 08:57:09
@ThreeUK Enjoy it while it last. Come June, we don't want anything to do with you anywhere near our club. You left us when we were down. It's only right that you leave us now that we're up 🙂 nice doing business with you @ThreeUK
Cheiro @cheiro_28
Reported 2023-03-13 06:43:49
@ThreeUK i get this past 1 month, r your engineers living on the mast??
there is no mobile internet past 1 week and u r customer service says .. they cant do anything.
is @ThreeUK closing down , just a query?
@BBCNews @GBNEWS @SkyNews @10DowningStreet @HouseofCommons https://t.co/kmLBG4MXJz
The Truth @TheTruth1989420
Reported 2023-03-13 05:56:21
@ThreeUKSupport Done that. Done that. Done that. I’ve been with 3 almost 15 years. Every time I have a problem I get told it’s A-My Phone B-Signal In my area is good C-Have I switched down to 3G D-There’s no problem in my area E-You’re sorry for the inconvenience…that about sums it all up
Matt Phillips @RetroWarwick
Reported 2023-03-13 05:33:32
@ThreeUKSupport And I've just travelled 1 mile towards leamington where I now have 3 bars of signal. Its not my phone. I'll say again.....can somebody call me to explain what's going on. This issue has been since 1st week of January. Can I get a straight answer when you'll get this sorted????
Matt Phillips @RetroWarwick
Reported 2023-03-13 05:06:21
@ThreeUKSupport They tell me what the network checker already states, or they say the problem will be fixed before (but it never is). No signal here for 7 days now. Ongoing issue since 1st week of jan..... #terrible service. I've asked for a uk based person to speak to repeatedly. Nothing.
John Sutor @soyshi99
Reported 2023-03-12 16:50:14
@ThreeUKSupport I have had to actually sign up to twitter in the hope of finding out what on earth is happening with the signal in my area. 5 phones and a home broadband with you but the signal is terrible and apparently you have been 'fixing an issue' for over a month now. Help!
L U K E @thelukebamsey
Reported 2023-03-12 16:34:41
@ThreeUKSupport hi I’ve had enough of my mobile data and working I’ve tweeted this before!!! Can you send me a new sim or something to fix it as it’s a 5g e sim but I have the physical one
Paula Ratcliffe @Barbsmum
Reported 2023-03-12 14:58:25
@ThreeUKSupport terrible signal yet again in BS31 - what is the problem this time ?
Dan Simpson @dounowhoiam
Reported 2023-03-12 14:33:53
@ThreeUKSupport Still issues with 4G Internet access and no 3G / 5G in areas of M20 5PG postcode despite the new sim. Didn't used to have this issue therefore can this be resolved.
Ash Wilson @Ash__Wilson
Reported 2023-03-12 13:16:25
@ThreeUKSupport we have been without service at home on both mobiles for nearly a week now (Lytham area), the network checker just says you’re working on an issue! Any update?
BEL🍊🐱🧈⁷ ☾ @minsugaluvs
Reported 2023-03-12 07:17:28
****o @ThreeUK i have problem logging in my account. can u help me pls
Patterson877 @patterson877
Reported 2023-03-12 07:07:05
@ThreeUK Fix the app
J Wigmore-Welsh 💙🇪🇺 @wigmore_welsh
Reported 2023-03-12 03:11:10
Oh @ThreeUKSupport wifi down again, thats not good enough. Checked and you are working on masks, rubbish I have work to do.
Elfred 🎅☃️🌲 @parapism
Reported 2023-03-11 19:31:31
@trentconsultant @mephistocles @GaryLineker @ThreeUK I only have one annoyance with them over 3 proper and that's quite a niche thing and it's not really that much of an issue especially given the cost savings.
Thomas @thomasselby_
Reported 2023-03-11 14:48:19
@ThreeUKSupport you’ve been fixing an issue in AB24 for 2 days now, i can’t do anything online any idea when this is getting fixed?
Thomas @thomasselby_
Reported 2023-03-11 14:45:20
@ThreeUK you’ve been fixing an issue with your network in my area for 2 days now, 2 days i’ve gone without being able to do anything online, when is this getting sorted?
🏴LegsAkimBo @MrdrMittenz
Reported 2023-03-11 14:20:55
@ThreeUKSupport any chance you can fix what you broke yesterday? Two years I had nothing but issues, two months ago you fixed it, now we are back to square one!!
b. @DIVINEFXMININE
Reported 2023-03-11 12:49:26
@ThreeUKSupport hiiii i was told the works on my local mast would be finished by 1pm today but it’s still down with our 5G hub only reaching 0.24mbps 🙃 pls sort it out otherwise i shall be cancelling. https://t.co/3yeHt3r8ij
Andrew @Andrew23886477
Reported 2023-03-11 12:17:51
@ThreeUKSupport why is your chat service so useless. I ordered a SIM card 2 weeks ago, with no contact to get the SIM card just an order number. All I want is an e sim, why can no one help me? Why is your system constantly down ? Getting ridiculous https://t.co/8qYAyTOpTt
Keith @keithy1988
Reported 2023-03-11 10:25:50
@ThreeUKSupport promised an issue would be resolved by Tuesday...it wasn't and no record of it being raised, told by your system could cancel today no charge...but no Tues was the end of the 14 days so if I want to cancel full charge
Matt Phillips @RetroWarwick
Reported 2023-03-11 10:21:05
@ThreeUKSupport #Three Network down again. Only had about 4 hours of signal this week so far. Terrible service. Nobody gives a honest answer. Can't wait for my contract to end so I can ditch you. https://t.co/Q3fjVraiJA
Victoria Keene 🏳️🌈🏳️⚧️🇺🇦🇬🇧🎗️ @VictoriaKeene
Reported 2023-03-11 09:05:28
@ThreeUK My autism and anxiety makes something like this almost impossible to do, so it’s hardly the menu that’s the problem, it’s all those people, and I could never do it alone, not anymore, I wouldn’t be able to cope, people have their own strengths and weaknesses, not as easy as that
Ian Smart @therealiansmart
Reported 2023-03-11 07:50:48
@ThreeUKSupport New router and still no access. Clearly a problem with your network. When is this going to be fixed? 10 days and counting.
Carl @carlybaby69
Reported 2023-03-11 07:36:13
@ThreeUKSupport if you check my previous posts you still have this problem in LE15 - Oakham. Speeds are awful even with full bars. Been like this for 6 months? What is taking 6 months to fix? https://t.co/ICPix7CStl
Martyn Walker @walkermartyn
Reported 2023-03-11 05:53:23
@ThreeUKSupport I have a ZTE router with b12 firmware and drops out for 10 minutes 4 or 5 times a day. This is a common problem (see your forums). What is the solution? I don’t mind switching to the Zyxel but ppl on the forum say they’re only offered another ZTE?
John.G O'Kane @jgokane1000
Reported 2023-03-11 04:34:28
@ThreeUKSupport Huddersfield 5g still MIA after nearly a month. First and second line support both been in touch, both have acknowledged an issue exists, been told it would be resolved on 9th. Guess what ? Still no 5G. 4G terrible speed and dropping. Three great out of the blocks then fall over https://t.co/YkeE2sjJwU
Ian Smart @therealiansmart
Reported 2023-03-11 04:23:29
@ThreeUK when are you going to fix the issue with home broadband in EH54 area. Been 10 days now with no internet access.
Gareth James Davies @GJDAVIES1988
Reported 2023-03-10 18:50:05
@ThreeUKSupport Sad to say the issue is still on going and iv spoken to your technical support team , it’s been over a week now no internet
Barry Waterfield @BarryWaterfiel6
Reported 2023-03-10 17:46:23
@ThreeUK After commending the quality of service (170mbps) my three 5g WiFi internet has given me during my 30 day money back period I now get no more than 15mbps. It's almost as if now I am tied to the contract it has been turned down. The service is now woefully unacceptable.
Dr Jono (of the PhD kind not the MD kind ) @Jonah_Lom
Reported 2023-03-10 15:52:18
@ThreeUKSupport Hub connected to Internet OK now.. Apparently some works being done on three network in area.
However still need to sort out the phone numbers issue ASAP please
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