Is Three UK down right now?
(latest update January 19, 2021)
Hutchison 3G UK Limited, doing business as Three UK, is a British telecommunications and internet service provider operating as a subsidiary of CK Hutchison Holdings, operating under the global Three brand. The company provides 3G, 4G and 5G services. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Līsa-Jayne Lewis (Лиса-Дјеин) 🐞🇲🇪 @LJL_77
Reported 2021-01-19 11:47:00
@ThreeUKSupport Sort of. They just follow a script, they don’t really know what they are doing, if your problem is beyond what’s written in front of them then they just go through their script in a different way. Such a shame as your in store staff in the UK are wonderful.
Cj Simpson @cjsimpson82
Reported 2021-01-19 11:45:13
@pcaldredbann @ThreeUK We have a tower down near us so no mobile internet just down the road from me & mobile signal is awful as others are on my local tower instead, so it's overworked IT'S BEEN A WEEK
Nomaan Jameel @nomaan_jameel
Reported 2021-01-19 11:31:35
@ThreeUKSupport
Fix this diabolical service. https://t.co/ETVAL7KWhV
Nirmaljit Singh Bal @BalNirmaljit
Reported 2021-01-19 11:20:36
@ThreeUKSupport Been down this road too many times, yet again waiting for a response via email.
Ste @Mr_SteMorris
Reported 2021-01-19 11:15:39
@ThreeUKSupport Hi, is there a problem with signal at the moment? Particularly in LS postcode areas? Cheers
lee @lee39872335
Reported 2021-01-19 10:16:55
@ThreeUK can you fix your network it’s turd
Roma Sharma @Romaishungry
Reported 2021-01-19 10:14:04
@ThreeUKSupport why is it every time I have deadlines you’re down?! I have 3 deadlines for Thursday so you need to fix it ASAP 😡😡😡
Toqeer @impartialtoqeer
Reported 2021-01-19 10:12:53
Thanks @ThreeUK for 1:20:34 of unprofessional, unskilled,clumsy and incompetent customer service. My call was transferred 7 times to different departments, it took just over 5 minutes for last person to resolve the issue , still had to pay a falsely generated bill though. https://t.co/SuAm73alKo
Roma Sharma @Romaishungry
Reported 2021-01-19 10:12:52
@ThreeUKSupport mate, why is it EVERYTIME I have deadlines your down?! I HAVE 3 DEADLINES FOR THURSDAY CAN YOU FIX IT PLEASE
Garry Punter 🚶 @Garry_Punter
Reported 2021-01-19 10:12:33
@ThreeUKSupport - continued this isn’t extra charges, the issue came up when resigning. The agent promised £10 sin free 12 months but £26 is being taking out of her bank
James @Jameswoosnam10
Reported 2021-01-19 09:51:01
@ThreeUK ****o my 4g and mobile data isn’t working? Are your servers down?
Neil @celtic_ape83
Reported 2021-01-19 09:06:55
@ThreeUKSupport Hey any chance I could get some info on my account? Was meant to receive my upgrade handset yesterday. DPD say they don't have my details on file so they haven't received anything. Need to know whether there is a problem.
Iain Brodie @Iainb4816
Reported 2021-01-19 08:58:52
@ThreeUKSupport Well this is not we were told yesterday. We were told there was network issues throughout the UK. Why are staff at ThreeUK peddling these lies to customers then?
Anyway, still no internet in the NW11 8EN., so get this sorted as there is an issue!
Jane Smith @hprw
Reported 2021-01-19 08:23:53
Got onto the @ThreeUKSupport Web chat at last but no one has responded to my message and I can't wait around all day hoping they might.
Jane Smith @hprw
Reported 2021-01-19 08:01:07
@ThreeUKSupport Have tried several times but can't get into your Web chat, perhaps because I have barely any signal now. Your status report says mats near me are being upgraded so I am surprised you can't find a problem.
Jane Smith @hprw
Reported 2021-01-19 07:58:47
At last an answer! Odd that @ThreeUKSupport sees no issues here as their phone line people told me there were major problems that would probably last another week or more.
Steven @Steven1Mc
Reported 2021-01-19 07:18:09
@ThreeUKSupport telephone number 07727626148. Below conversation confirms termination date in December. The termination did not take place and you are still trying to charge me. I have been on the phone at least 10 times to fix this. Please resolve this & stop har***ing me. https://t.co/A7ksTVMTHg
Dean @deanuz
Reported 2021-01-19 06:34:17
@ThreeUKSupport So resetting my router seems to fix the issue, is this just something I need to regularly do?
John G @GriftersUnited
Reported 2021-01-19 06:13:05
@S10Blade @ThreeUK @ThreeUKSupport Being against this hill really shouldn’t be the issue it seems to be right now. Did a speed test on 4G and it was 1/3 slower than our 12meg broadband. It usually faster.
Charlie @charboy_01
Reported 2021-01-19 05:42:32
@ThreeUKSupport Since I’ve had my broadband I took out. I’ve always had issues. When mentioning it. I always get told there’s an issue in your area or system is upgrading. I want this sorted
Paul @Deep_diver_uk
Reported 2021-01-19 05:41:26
@Threeuksupport hi is there a network issue in the cr2 area?
FIFATALKS W/ MO @FIFATALKS_MO
Reported 2021-01-19 05:08:20
@GetMeAManager @ThreeUKSupport Sounds like it.
Well then if it’s all about money and not the customers then I’ll do my best to let everyone know NOT to go with three or similar companies.
Not because someone wrote something down & I signed it makes it acceptable.
Sophie Williams #patientsnotpassports @stw8127
Reported 2021-01-19 04:03:01
@ThreeUK my SIM card has been broken for > 1 month, the chat help has told me *3 times* a replacement is on its way, but none have arrived - what’s going on?
Where is the SIM card?
I’m going to tweet everyday until it’s sorted!
Terrible #CustomerService #CUSTOMERSERVICEFAIL
Lesley Gabriel @muckybooksblog
Reported 2021-01-19 03:14:57
@ThreeUK @three_broadband our #broadband has been down since last night. Multiple router restarts have done nothing to resolve the issue. I'm facing a day full of meetings and am not happy. #workingfromhome
FIFATALKS W/ MO @FIFATALKS_MO
Reported 2021-01-18 19:37:53
@GetMeAManager @ThreeUKSupport Their terms & CONS :
After your contract ends & you have finished paying for your MOBILE device.
We’ll cont to take £35+ for data, mins & texts until you call us to change it
Oh, also we send you an sms reminder 1 month before+not our problem if you forgot ,it’s in the TC😏 https://t.co/4Z3fLKeZWN
#YES #indy @TheLogicalBloke
Reported 2021-01-18 18:48:35
@mu11en @ThreeUK Omni 9 is the largest to go for portable. If you go larger they don't fit in a laptop bag & even at 9 need to be dangled over a ledge upside down as they knock over the amplifier
Directional that fits in a laptop bag pocket can reach hundreds of yards, but needs targetted
John G @GriftersUnited
Reported 2021-01-18 17:33:52
@ThreeUKSupport What’s really “great” is when you suffer 2 power cuts locally and realise you’ve lost all mobile services too. Why has my network coverage vanished & why did your service let me down when I needed it the most?
Cina @cinarama
Reported 2021-01-18 17:09:53
@ThreeUK what am I to do? My ****le hasn't worked since the summer and customer services lets me hang on the phone then puts the phone down on me. I refuse to carry on with a contract paying for a malfunctioning ****le and you expect me to keep paying for the next two years???
nigel timperley @nigeltimperley1
Reported 2021-01-18 17:06:26
@ThreeUKSupport We’ve managed to get a fix - after 4 days - via your support line. It’s been painful as right now everyone’s broadband connection is more important than ever. IMHO you should upskill your customer services staff and simply charge more. I for one would pay it.
Whippets 🏴 🇪🇺 #FBSI @ArghWhippets
Reported 2021-01-18 16:59:30
Hey @ThreeUK @SMARTYMobileUK This problem with FTP has been going on a year now - are you actually going to sort it?
ʌʇʍp @DOTSWAVES_TV
Reported 2021-01-18 15:37:21
@ThreeUK You are still providing 56K dial up speed in 2021. This has been going on since I started using your network this month in Kensington. You can see in this thread a lot of three users are fed up, is this an ongoing problem?
FIFATALKS W/ MO @FIFATALKS_MO
Reported 2021-01-18 15:02:46
@ThreeUKSupport It does doesn’t it, you’ve left me more than down, I will make a video and let everyone know exactly how you treat your customers.
Anyway check the DM’s for some details
Vincent Dunks @ViNsTeR_777
Reported 2021-01-18 14:38:57
@ThreeUKSupport @alantucker • ensuring compliance with a consumer’s contract, for example slowing down of traffic
for the heaviest users
• supporting the delivery of managed services, for example to ensure a guaranteed
quality of service for a specific piece of content
Vincent Dunks @ViNsTeR_777
Reported 2021-01-18 14:38:43
@ThreeUKSupport @alantucker • the prioritisation of certain types of traffic in busy times or busy areas to ensure that it
is of an adequate quality
• the slowing down of certain traffic types that are not time-critical at busy times or busy
places
Piete Bebbington @Beb_01
Reported 2021-01-18 14:12:31
@ThreeUK @ThreeUKSupport Your online service is an absolute disgrace. Many times I've attempted to resolve an issue regarding my old personal account to my business account.
Your staff keep transferring me from personal to business and vice versa as no one is capable of sorting my problem.
nicki bellis @nicki1972
Reported 2021-01-18 14:07:56
@ThreeUK Hi had an issue with my phone upgrade today and found the customer support at 3 fantastic! Spoke to several people who all went above and beyond to help me, which is rare for customer services these days!!! 👏🏼
SpeckyScott2203 @SScott2203
Reported 2021-01-18 13:54:06
@ThreeUKSupport so I ordered an s20 fe which was due to come with a free galaxy watch , because 3 took an extra 2 weeks to deliver it I no longer qualify. How are you going to fix this?
Gone Stormin' @Kegs11
Reported 2021-01-18 13:37:19
@ThreeUKSupport 23rd? Ouch! It's not just tethering that's the issue, general browsing on phones are as bad, we don't have a home internet connection so rely on the signal for internet access and tethering to household devices, but it's completely unusable for any of this at the moment
BettyBug @BettyBug57
Reported 2021-01-18 12:33:39
@ThreeUKSupport is there another network issue? This time phone calls keep cutting out.
⚫ Ruth @HappyHatsCrafts
Reported 2021-01-18 12:11:14
@ThreeUK customer service is abysmal. Thank goodness @SamsungUK are on the ball and have sorted my issue out. Three did nothing but fob me off.
Maimuna Mehtar @Maimuna1987
Reported 2021-01-18 12:04:38
@ThreeUK on the phone for 52 mins hit 5pm and they cut me off. Rude, will have to call again to sort my issue
**** service. Defo made my mind up I'm leaving https://t.co/GfzjcczcpC
Slybacon @Slybacon123
Reported 2021-01-18 11:43:36
@ThreeUK @ThreeUKSupport @Three_Is_Broken so, what's broken today, folks?
Iain Brodie @Iainb4816
Reported 2021-01-18 11:03:53
@ThreeUK
Is there a problem with the ThreeUK internet? We haven't been able to use there internet since Saturday. When we called them, all they said they were updating their network and couldn't put us through to the correct department. Why is ThreeUK Customer Service so bad?
Jane Smith @hprw
Reported 2021-01-18 10:51:57
@ThreeUKSupport Your status check service tells us there's a problem here and that your engineers are working, but no more info. When will the work be finished? When will we get a proper service again? Our phones are almost unusable now and have been for days.
Hazedesunna @hazedesun
Reported 2021-01-18 10:34:45
@ThreeUKSupport @ThreeUKSupport more people on the samsung forums reporting the same issue - all of them on your network
Jane Smith @hprw
Reported 2021-01-18 10:33:34
@ThreeUKSupport Postcode is S10 4QZ and problem is with my phone, my son's phone, and the sim card we use for our home Internet so several devices. All are on three contracts.
Deepak Shivshanker @DShivshanker
Reported 2021-01-18 09:33:20
@ThreeUKSupport @ThreeUKSupport ****o Chris, following up again your network specialist just told there is an ongoing issue. Data Network still down in Nw6. May I get an update?
#ThreeUkSupport #ThreeUkNetwork #ThreeUkNetworkService #ThreeUkNetworkIsCrap #ThreeUkWorstNetworkProvider
Mark Daniels @ImMarkDaniels
Reported 2021-01-18 09:23:09
After @ThreeUK being completely incompetent to have a conversation with me about the issue they’ve created. Today, I’ve made the smart move with @SMARTYMobileUK https://t.co/G7OxJwYJSS
The Design Bunch @TheDesignBunch
Reported 2021-01-18 08:54:28
Can you explain why you haven't let your customers know you're experiencing a 'System Outage' which has affected Service? & how you've continued to take monthly payments whilst not providing a service?
@ThreeUK @ThreeUKSupport
#poorcustomerservice #daylightrobbery #threemobile
Jody @JodyW_
Reported 2021-01-18 08:46:50
@ThreeUKSupport use it all over the house without issue! Could you supply me with a booster that 3 said I should get as I don’t feel that I should have to buy this myself