Is Three UK down right now?
(latest update October 31, 2020)
Hutchison 3G UK Limited, doing business as Three UK, is a British telecommunications and internet service provider operating as a subsidiary of CK Hutchison Holdings, operating under the global Three brand. The company provides 3G, 4G and 5G services. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Brenden @BrendenBourne
Reported 2020-10-31 17:18:52
@ThreeUKSupport Now this is the error I got when trying to re-register! FIX IT. Tell your engineers that this is happening. Don't blame me. Don't say I need to do things I don't need to do. DO YOUR JOB. https://t.co/eSLSgbCizr
Brenden @BrendenBourne
Reported 2020-10-31 17:17:06
@ThreeUKSupport Now this is the error I got when trying to re-register! FIX IT. FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT FIX IT https://t.co/Umm6HgMXYt
Brenden @BrendenBourne
Reported 2020-10-31 17:10:54
@ThreeUKSupport Um, excuse me? It took me ages last time to get my credit card correctly set up because your system has my address incorrect and you don't allow manually entering addresses. And now you want me to re-register‽ All because your website is buggy! JUST FIX IT.
Bruno for ballon d’or @Johnnywre5ling
Reported 2020-10-31 16:18:42
@Man_Kinga342 @ThreeUK @OfficialFPL Pipe down *****
zev @Gingersam_
Reported 2020-10-31 15:18:13
@ThreeUKSupport 4 weeks down the line and u still have not resolved my issues what a bunch of useless ****s
Madame Dussol @ClemenceDussol
Reported 2020-10-31 14:22:22
@ThreeUK any idea why I can't download some apps? My location settings are set to UK and I've already messaged @Tesco who think the issue is not at their end. Thanks!
Brenden @BrendenBourne
Reported 2020-10-31 14:16:10
@ThreeUKSupport Your stupid system said my p***word was wrong (impossible, as I use a p***word manager), so I did Forgot P***word, but then your webpage says "my3auth.text.generic.error" after I entered a new p***word. FIX YOUR WEBSITE, @ThreeUK!
Anda $MTXLT Ambassador @cryptoanda
Reported 2020-10-31 12:03:59
@ThreeUKSupport The issue still there, no reception whatsoever 🙄
Mavusane® @mavusane02
Reported 2020-10-31 11:31:04
@ThreeUK Fix your network
Ahu @ahu_sukur82
Reported 2020-10-31 11:17:14
@ThreeUK why do you claim you have a fully operating customer service call centre when the staff are only based in India- they are unable to help with refunds and scam issues, moreover they drop the lines and close the phone as soon as they realise they cant help me with my issue!!
Ahu @ahu_sukur82
Reported 2020-10-31 11:04:27
@ThreeUK @ThreeUK you are thieves. you're acting alongside payforit and charging me hundreds for a subscription ive never signed up to. I have been ringing your customerservices everyday & as they are not able to resolve my issue they hang up on my face!This is your India call centre!
Bilal @bilal_chini
Reported 2020-10-31 10:58:12
@ThreeUKSupport I just can't seem to catch any network coverage, despite it showing full bars on my phone.
And this is not the first time I'm facing this issue. A couple of my friends same to be facing the same problem.
Any reason why that is?
Jamie Smith @jimmykebab
Reported 2020-10-31 10:39:40
@ThreeUK USELESS! Been with you for years. Won't be renewing contract. Trying to solve a bill payment issue. Operator hung up in transfer.
Kim @Kimmm2332
Reported 2020-10-31 10:24:22
Have been a customer with @ThreeUK for over 10 years and after my experience with them this month, will never use them again! What an absolute shambles. Still on hold 35minutes later, to try and resolve an issue raised on the 30th September.
Jonathan Ward @Jon_Akzar
Reported 2020-10-31 10:14:20
@ThreeUKSupport; Another disconnection and on to your 8th representative now. So far 1 representative has found the problem but wouldn't resolve, 2 have said a £10 contact costs £40 and the rest have disconnected whilst on hold. Great work 😉
Jonathan Ward @Jon_Akzar
Reported 2020-10-31 09:49:13
@ThreeUKSupport Help please! Trying to sort out a billing issue and been transfered 7 times already by your call centre. I can't listen to the same song from Dua Lipa on hold again.
Currently speaking to the exchanges team?! No idea why 😂
Atthif Azad @superatthif
Reported 2020-10-31 08:25:52
@ThreeUK is your network down I’ve had no internet for 2 days now
Lu @LuSchmoo
Reported 2020-10-31 08:18:08
@ThreeUKSupport It’s okay now. I just found it odd that Apple had suggested I do this as I don’t go abroad. I’ve had this iMessage issue before and even a little bit this morning, but I signed out of my Apple ID and restarted my phone after signing back in and this helped. Thanks for the reply.
Neil @rctneil
Reported 2020-10-31 08:05:48
@ThreeUKSupport A new p***word won't solve this issue. I am emailing @1P***word as they suggested. I'm sure they or I will get back to you if anything is required at your end.
Kev McKenna @shiskabow
Reported 2020-10-31 07:48:47
@ThreeUKSupport No it didn't solve the issue. This is a jig problem if I can't get signal in my own home, especially when I'm working from it full time with Covid.
Tarka07 @tarka07
Reported 2020-10-31 07:46:49
@ThreeUK having terrible time with #broadband #three. No service AT ALL since Wednesday. Spoke to at least 5 ppl. All saying different things. No resolution. Complaints left message but it so garbled could NOT take down number or understand next steps. #giveup 🤷🏼♀️☹️
Håkan Jönsson @hagegi
Reported 2020-10-31 06:30:06
@ThreeUKSupport 5G has been down for a while now in N16, can you please let me know when it will be back up? The network checker just says "We’re fixing an issue with our network in this area".
fr0d0 @_fr0d0_
Reported 2020-10-31 06:11:54
@ThreeUKSupport Since I got it a year ago? The problem is mainly the connection from you to the mast. Could it be any worse than microwave?
Ryan Graham @RyanGraham984
Reported 2020-10-31 06:02:55
@ThreeUKSupport Can you tell me how long the upgrade currently happening in the Pa14 6tr area. The service is yet again not what I pay for. Second time this week there’s been an issue.
MW @MVXVW
Reported 2020-10-31 05:10:14
@ThreeUKSupport every time I try and create an account with you, it comes up with this error code. MY3-CHANGE-EMAIL-RESPONSE-ERROR
I’ve then been told to chat with you on the three app.. but I can’t log in.. because of the issue above.
MW @MVXVW
Reported 2020-10-31 05:08:23
@ThreeUK every time I try and create an account with you, it comes up with this error code. MY3-CHANGE-EMAIL-RESPONSE-ERROR
I’ve then been told to chat with you on the three app.. but I can’t log in.. because of the issue above.
Jessica Parker @jessmayp19
Reported 2020-10-31 05:04:22
@ThreeUKSupport - I have no signal on my phone, even after having tried every trouble shooting problem. I have tried to call customer services multiples times and the call keep failing, please help!
🕯𝕮𝖊𝖒𝖊𝖙𝖊𝖗𝖞 𝕮𝖑𝖚𝖇🕯 @CemeteryClub
Reported 2020-10-31 05:00:15
@ThreeUK Hey, any reason why I haven’t had signal for the last three hours in BR3? It’s just come back on now, was there an issue?
Anth🇬🇧 @AnthJB4
Reported 2020-10-30 17:24:57
@TheWeeder001 @ThreeUK Maybe the network's down? 🤔🤷
MOwen @Duck__Whisperer
Reported 2020-10-30 17:20:15
@ThreeUKSupport It’s an iPhone XS, however I don’t think it’s an area issue, I’ve travelled from the north west to London and it still doesn’t work
Dave Nottingham @Dave091277
Reported 2020-10-30 16:51:01
@ThreeUKSupport No, I’m currently in Grantham with less than 1mbps again. It’s shocking how often I have. No signal. I’ve never been so frustrated with a phone in my life. I’ve been with you guys for years and never had a problem. What’s going on?? https://t.co/ojdTWHGcup
Kim May @KimMayLondon
Reported 2020-10-30 16:33:59
@ThreeUK what has been wrong with your internet speed today and yesterday. It keeps really dipping down. I can't work like this.
Brad 🍻😃😄😁 @BradMcA
Reported 2020-10-30 16:30:59
@proogs @ThreeUK just change to giffgaff here https://t.co/jlJmjbJcH4 , problem sorted
Brad 🍻😃😄😁 @BradMcA
Reported 2020-10-30 16:30:42
@bigbadjon9872 @Flintaxe @ThreeUKSupport just change to giffgaff here https://t.co/jlJmjbJcH4 , problem sorted
Keira McNamara @keira86
Reported 2020-10-30 16:28:41
@ThreeUKSupport I seem to have finally be able to get the internet but the speed is non existent, I didn’t have this issue with the last router or plan 😤
Corey Milne @coreydmilne
Reported 2020-10-30 16:05:55
@ThreeUKSupport I've been on for 90 minutes and counting. I've been given so much incorrect information I don't even know where I stand anymore, I don't have a solution to my problem and the guy I'm currently on with apparently just doesn't seem to be understanding my problem at all.
Anda $MTXLT Ambassador @cryptoanda
Reported 2020-10-30 15:50:41
@ThreeUK is there an issue with antennas in BR5 2LX no reception for the past week
Youssef E @LocoYouYou
Reported 2020-10-30 14:59:48
@ThreeUKSupport @mind_of_benzy I have exactly the same problem. Started at 180, then gradually dropped over the course of 2 months, now I am at 40mbps on a good day, and it's 12mbps as I am typing.
Ridiculous.
Justin Barker @JustinBarker77
Reported 2020-10-30 13:48:22
@ThreeUKSupport Tried multiple PCs and from my phone app itself. Not a browser issue.
Graeme @woodenscot
Reported 2020-10-30 12:55:24
.@threeuk @threeuksupport I have been unable to login to my account for several days and unable to reset my p***word (though I am not convinced I should need to). Your systems seem to be broken. When will I be able to access my account again?
Scott Phillips @scooter13uk
Reported 2020-10-30 12:44:00
@ThreeUKSupport Yes restarted a few times. EE is down as well so something has not worked with the work. Funny enough I can get a little Vodafone signal which is usually rubbish. Having trouble making voice calls also.
Mo Mo Jo @mo_rashid25
Reported 2020-10-30 12:43:15
@NickHJBurley @ny9 @three_broadband @ThreeUKSupport I had exactly the same issue. On the phone with them the whole day then went ahead and cancelled it as I lost faith in Three providing a decent service. Now they’re hounding me for an unpaid bill when I cancelled on the day!
Anne mcmahon @amcmahon541
Reported 2020-10-30 12:01:01
@ThreeUKSupport The issue is I will be moving from one contract to another paying full amount. That payment includes an element for handset purchase which I will not have. I contacted your customer service and am deeply unsatisfied with the response I received.
Jon Cheng @Jonnycheng88
Reported 2020-10-30 11:28:59
@ThreeUKSupport Hi still got the issue. Peter was suppose to get back to me today as I got told I get an answer today. I may have to cancel my contract if this isn’t fixed sharpish
Kah Yin Hor @kahyinhor
Reported 2020-10-30 11:20:24
@ThreeUK No mobile internet in Boothstown, Manchester. Been down since yesterday. Help! Do something please!
Dean & Mary #TeamDairy @T3amDairy
Reported 2020-10-30 10:39:38
@ThreeUKSupport the Internet in my area has gone from 70mb down to 0.5 down 😭 could you tell me what's going on? B15 3HG
Mark Tredgold @Tredders
Reported 2020-10-30 09:42:59
@ThreeUKSupport I tried to reregister, but got a different error message... it’s broken! https://t.co/E5y3QaWQrr
FIGHTNEWZ @ceohannibal1
Reported 2020-10-30 09:38:20
Usyk looks in great shape and he didint back down. i for one have always held usyk as the best of the three ukranians just from his personality the man is a beast
Ken Smith @TheGenghisKen
Reported 2020-10-30 08:57:35
@ThreeUKSupport You've nailed the problem right there. "Have you now been able to get in touch". I've had to spend huge amounts of time pursuing this. NOT ONCE have Three got back to me to clarify ANYTHING, even though they've admitted their mistake, and even though they have my contact details.
zakir Hussain @zakir___1988
Reported 2020-10-30 08:40:55
@ThreeUKSupport been over two weeks or so network status checker says We’re fixing an issue with our network in this area E3 5LX the 4G network in the area is so bad.
5G broadband which I'm using at E3 5LW is the way forward I'm happy I'm getting 5G signal on the hub