Is Tesco Mobile currently down? Live Status and Outage Reports

Scroll down

Michael Cronin @coffeecronin

Reported 2020-10-28 11:51:03

@tescomobileire Hi. I managed to sort the problem. Thanks anyway

Mike Roberts @MikeR292

Reported 2020-10-28 07:34:07

@tescomobile no 4g since yesterday, can someone let me know what's going on. Website just says mast is down. Le131un.

Richard Taylor Coracle maker @Richard50336211

Reported 2020-10-27 12:27:52

@latimeralder @tescomobile Yes I can imagine that went down well!!

Ian Grody @pickled_tinker

Reported 2020-10-27 06:13:33

@Ofcom TBH, this really isn't an issue. @ThreeUK provide theirs unlocked from get go and @tescomobile provide a simple and free service online to get a NUK. It's branded firmware from Networks adding bloatware and security concerns into stock firmware, mainly Android's

Mark McShane @mmcshane

Reported 2020-10-24 09:05:17

@tescomobile please fix mobile billing to itemise “extra charges”.

Brenda @BrendaMorgans

Reported 2020-10-24 07:39:50

@tescomobile Does this mean there is an issue? https://t.co/cfM41VXJJk

Brenda @BrendaMorgans

Reported 2020-10-24 03:24:26

@tescomobile is there a problem with the network? I have had no service since last night.

Jamie @Jamie_S123

Reported 2020-10-23 13:30:16

@tescomobile Is there an issue currently with the website? Ordering just a non contract phone and each time after checkout it comes up “service unavailable”...checking my banking app shows payment taken and refunded 4 times, nothing shows in “my orders” & phone then reappears in my basket

Sonia Robinson @SoniaRo00102421

Reported 2020-10-22 14:18:11

@tescomobileire I will be getting onto ComReg ECS sector if ye do not resolve my issue by tomorrow.

Big Ev Atkins @EAtkins05156602

Reported 2020-10-20 11:44:11

@tescomobile Thanks for replying Sean.I already have a Tesco pay as you go phone but needed to upgrade as my phone is broken.

Graham Linnane @linnane666

Reported 2020-10-20 08:53:41

@tescomobileire is the network down? Mine gone last 24hrs

B e x i i L o u u ♥☆ @Bexiilouu

Reported 2020-10-19 06:28:33

@tescomobile website down, any idea when it will be working?

jan778 @janeuk7784

Reported 2020-10-18 17:18:59

@tescomobile ****o, please can you tell me if at any point during the day/night you restrict 4g speeds if it is tethered i.e. used on a laptop via mobile hotspot? I know you allow tethering, but i'm specifically asking if you slow down the speed if data is used this way. Thanks.

Ben James @Ben_J03

Reported 2020-10-17 12:35:13

@Tesco @tescomobile - Phone is broken, outside 30 days. So I call TM who advise to send for repair or back to the store to check for a refund, store state a reference number needed from TM for a refund, TM say ref numbers don't exist. Back to store, they need ref number! #help

William Oxley @WilliamOxleyGB

Reported 2020-10-17 09:23:40

@tescomobile Hi Callum, thanks for the reply. When I scroll down in the Apple TV app all I get is the 7 day free trail offer. I’m within my first month of my contract as well. Is there anything else I can try? Will

Steven Leek @_Steven_Leek

Reported 2020-10-15 16:31:46

@tescomobile just spoken to someone on the app about £20 worth of charges made for unrequested texts from FREEBEE. They appear to know nothing about this problem although it’s all over the Internet. How can I get my money back?

Minnie @Minnieatsea

Reported 2020-10-15 13:46:46

@tescomobile It's not an issue, it's a permanent state of being. We've been offered new Sims for the entire household, which won't help. It also doesn't address that your customer service reps have incorrectly taken our address or won't offer advice that doesn't rely on us having signal.

Minnie @Minnieatsea

Reported 2020-10-15 12:13:49

@tescomobile That's not actually helpful? We know we can't get coverage. It's getting you to accept that that's been the issue. And we can't update our details online because we can't get the confirmation text due to the afformentioned lack of signal.

Minnie @Minnieatsea

Reported 2020-10-15 10:09:16

@tescomobile before we phone you for a fourth time this afternoon, will someone please look at your coverage map properly for the HS postcodes? Also if we're calling about lack of service we can't receive texts. And you took our change of address down incorrectly.

Life on the edge @iomallach

Reported 2020-10-15 04:30:28

@Feorlean @tescomobile @BrendanOHaraMP Thank you Mike. Struggling to get business done. It's Tesco Mobile but also affecting 02 and Vodaphone customers. No one on the island has been able to get a timescale for resolution never mind a reason why it's down.

Tony Poole @musicforreal

Reported 2020-10-14 15:18:01

@tescomobile I did ring again and spoke to Jill who seems to have seen what the problem is and did another transfer of sim I will give it the 24 hours again.

💯% 😎🇬🇧 @opfirestorm

Reported 2020-10-14 08:50:58

@tescomobile The issue is mum is in care home, we cannot visit her. She cannot talk, limited mobility, she is having issues lifting an ipad so we can see her if we skype her, she uses keyboard slowly to type messages while we talk. Ideally some tech must have a solution and could help.

💯% 😎🇬🇧 @opfirestorm

Reported 2020-10-13 18:50:47

@swinny360 @SkyUK @TalkTalk @EE @virginmedia @vodafone @tescomobile @orange @Lord_Sugar @MoneySupermkt I suffer terribly with PTSD anxiety and panic from work incidents. I was in a bad state one night and I just randomly skyped my mum. She actually answered! Middle of the night. Just seeing her calmed me down cheers me up and she can't talk! Imagine that. Love her. Amazing

Life on the edge @iomallach

Reported 2020-10-13 16:48:08

@tescomobile Plus, a tip for whoever writes your customer service scripts: 'we don't guarantee 100% service' wears a little thin after 6 days of 0% signal. Not asking for 100%. But some service would be nice.... Also have logged this issue and asked others to do so: https://t.co/YCrYuQEKWq

Fergus Power @FergusPower1

Reported 2020-10-13 10:23:48

@tescomobileire I didn't get anything that fella taigdh had a problem when I was giving him my card details he said he would ring me back and in the mean time send me out a sim ...he never rang my number is 0858267870 it was the 20 euro a month deal I was interested in 👍

vinny @vinnyjack1

Reported 2020-10-13 09:40:50

@tescomobile hi can you sort out a new phone issue temp number still on phone and needs removing

Life on the edge @iomallach

Reported 2020-10-13 08:58:58

Hey @Ofcom - should a mob provider be able to give a timescale for a mast being fixed? Can't see anything specific on your website. Our signal has been down 5.5 days now & @tescomobile can't say when it might be fixed (seems odd for a big service provider). #badcustomerservice

Life on the edge @iomallach

Reported 2020-10-13 08:52:47

Hey @EE thinking of switching from @TescoMobile as no signal here since Thurs & they *still* cannot give me a timescale for it being fixed. I know you run the emergency services network. Does this mean you're more likely to fix faults quickly or is that a tote different network?

Life on the edge @iomallach

Reported 2020-10-13 08:32:02

.@tescomobileyour mast covering the PA60 area has been down since Thursday. Yesterday your cust rep said it would be back 'within a few hours'. Still nothing. What is the timescale for fixing this?

Paudie Scanlon @paud_ie

Reported 2020-10-12 05:28:43

@tescomobileire having problems trying to top up through the website on my phone and iPad. It won’t let me select a payment method. Are you aware if this an ongoing issue?

ItsAdam @itsadamuk

Reported 2020-10-11 21:28:40

@flibblesan @tescomobile 5G is RIP BT broadband, till their 1gbps is widely available. Honestly these ****heads burning down 5G towers were prolly BT Engineers trying to keep their jobs installed dog soo ADSL =)

James Tucker @MrAstonVillaFC

Reported 2020-10-10 14:07:17

@tescomobile so after 72 hrs not 24! We received a call to say we will call you back today at 10am but no surprise we’ve not had one! **** poor service Tesco! 7 years of business threw down the pan! Disgusting and so unprofessional.

🦋Juliette Julz ⫩ @julesywoolsey

Reported 2020-10-09 11:04:17

@tescomobile THE LACK OF HANDLING OF MY NETWORK ISSUE WHICH,WAS LOGGED WEEKS AGO IS NOW TOTALLY UNEXCEPTABLE !Generic text messages every week advising yr still looking into it isn’t good enough!#Tescomobile #Tescocomplaints #Networkissue

Graciela Siklosi @GraSiklosi

Reported 2020-10-08 13:48:01

@tescomobileire My Tesco mobile is down since morning

Malcolm Snook @sailorsnook

Reported 2020-10-08 04:20:11

@tescomobile can't see how to contact you on the app, so trying here. Why hasn't my tariff gone down to the new rate, new contract?

K @katerona_

Reported 2020-10-08 03:37:56

The post is on the subreddit r/ transgenderUK Be better @tescomobile . Track them down and make amends Don't you think trans people have enough to deal with in the UK at the moment without you adding to the stress for no reason except ignorance.

PC Pro @pcpro

Reported 2020-10-07 12:21:08

Thousands of our readers rated their mobile contract supplier for coverage, speed and customer support. Top of the tree? Congrats to @tescomobile, winner of our Best Mobile Data Provider award! Read all about it, and its rivals, in the new issue of PC Pro (on sale tomorrow). https://t.co/DpS5x2QMug

Molly @thepurplehen

Reported 2020-10-07 02:00:58

@tescomobileire is there a problem with website...

Phillip/Fuse @Fuse294

Reported 2020-10-06 11:37:14

The last few months @tescomobile has not been putting calls through to me when people try and call me, thing is i'm waiting for a job response and if this issue has occured it may have cost me a job i was interviewed from. Theres no call log when the issue happens...

Blue blood @Blueblo15586897

Reported 2020-10-06 04:52:51

@tescomobileire hi I'm trying to top up online but no luck, is the system down or something?

Mayosgal @kaydeely

Reported 2020-10-05 12:22:54

@tescomobileire hi cannot make calls, is network down

IanS @IanSPointOfView

Reported 2020-10-05 07:06:20

@tescomobile The Tesco International Calling app wasn’t working again yesterday evening (I checked 3 different iPhones). Any idea what the problem was/is and if it’s likely to keep recurring?

neilbrady @neil_brady

Reported 2020-10-04 06:20:40

@tescomobile is there a problem with you network in edmonton n9?

charley🌸 @chaarleyy__

Reported 2020-10-04 04:23:53

trying to transfer my number from @tescomobile to @VOXI_UK its like two kids arguing bc they are both blaming each other for the problem 🙃🙃

Charlene Walker @MrsCLW1

Reported 2020-10-03 14:21:58

The guys over at @tescomobile are SUPERSTARS!! 🌟🌟 Had an issue that just didn’t seem to be fixable, but through their patience and understanding it’s now sorted! Yippee! Thanks guys! ☺️

Karen Barguss @karenbarguss

Reported 2020-10-03 12:55:16

@tescomobile Yes, they left a message to say call the customer care team, but the customer care team just told us they were still waiting for an answer, this still doesn’t resolve our issue and a further 30 minutes call took place just to tell us what we already knew.

M©®™ @mf69red

Reported 2020-10-03 08:33:48

@tescomobile ...why such a delay to speak to customer services ? I'm ringing for the 3rd time this month to sort an issue you should have done done the first time 😡

48 @48Ireland

Reported 2020-10-03 06:38:12

@redjohn1983 Hi @redjohn1983 48 and Tesco mobile operate under Three’s Network Infrastructure. This will just be from a coverage perspective and to re***ure you all your account information is solely with 48. But if you getting service issue then please DM us your contact details.

Katie McAleer @KatieMcAleer2

Reported 2020-10-02 08:19:29

@tescomobile asking for my da, is your network down? He can’t make calls and can’t receive calls

Will N @williamn88

Reported 2020-10-02 08:07:39

@tescomobile I'm having an issue receiving a verification text from Uber on my new phone (same number), can you check if the texts are being blocked?

Is Tesco Mobile down right now?

Tesco Mobile Problem Reports

Tesco Mobile Comments

Tesco Mobile Latest Reports