Is Tesco Mobile down right now?
(latest update May 24, 2022)
Tesco Mobile Limited (trading as Tesco Mobile) is a mobile virtual network operator in the UK, Ireland, Slovakia, Hungary, and the Czech Republic. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Tesco Mobile Problem Reports
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Amie Rose Mackie @amiem86
Reported 2022-05-24 07:21:43
@tescomobile I've tried to set up a contract several times. It gets to the credit check page and says its got a troubleshooting problem. So I've gone with Vodafone.
☀Angela☀️ @afl2277
Reported 2022-05-24 06:02:59
Wonderful!! 🤬
Now, because the garage couldn't contact me (no phone signal) my broken down vehicle has missed a week's repair slots and won't be done till next week!
Can't call anyone, now can't go anywhere 🤬
It's not good enough!
@O2 @tescomobile
Dave @DaveW_1878
Reported 2022-05-24 05:58:26
also inserted a new SIM. Still same issue.
Can I cancel my contract as the phone is not ‘fit for purpose’?
Anyone have any experience of similar??
Been onto @tescomobile help desk for almost an hour this morning - constantly left waiting and as much use as a chocolate fire guard
Derek Goulding @derekgoulding
Reported 2022-05-24 03:46:34
@tescomobileire I am having the usual issue with roaming data not hooking up. Currently in Italy, same issue in France. Can I slide into your DMs?
KleverSai 😎 @sai_dit
Reported 2022-05-23 13:45:45
@tescomobileire I just now finished chatting with your support agent and here I am in Twitter. I spent 4 and half hours with your agent trying to figure out the issue and at the end raised SR no 00109996
I hope you are reading all my tweets to understand the issue
KleverSai 😎 @sai_dit
Reported 2022-05-23 13:29:00
@tescomobileire Now they say we will need to open an International Coverage issue ticket
Honestly I am fed up with your #torture , I am no longer in a mood to accept this utter nonsense from your team.
You guys are responsible for my health, causing mental trauma, Stress cont.
KleverSai 😎 @sai_dit
Reported 2022-05-23 13:29:00
@tescomobileire This time your support team said it could be my brand new 12 pro mobile issue. They know that my old sim did work on the same device for the last 6 months. I tried on a new phone, repeated same steps & no solution. Contd…
KleverSai 😎 @sai_dit
Reported 2022-05-23 13:28:56
@tescomobileire via #MyTescoMobile app and chatted with more than 20+ of your customer care agents over the last 1 year & I can say it affected me mentally, gave me trauma & the problem is not fixed yet
Every time they ask me to change settings repeatedly. contd…
Simon Rowe @ArthurCrown5
Reported 2022-05-23 07:29:35
@tescomobile Just to keep the general grocery buying public informed Tesco are NOT solving the problem.. even though "EVERY LITTLE HELPS" ? Refunds and transfering mobile numbers to a competitor does NOT fall into this category ! 🤢🧐🤠
Tesco Mobile @tescomobile
Reported 2022-05-23 07:20:40
@sumitsolanky9 @Tesco Hi there, I can ***ist with Tesco Mobile related queries. If you would like to send me a DM, I can look into the issue you're facing with data. Thanks - Laura https://t.co/ZsZ8aLI7k4
Darrán Ó Gréacháin @Darran_9
Reported 2022-05-23 06:56:30
@tescomobile network down again in Belfast?
Kathleen o'dea @Kathleenodea2
Reported 2022-05-22 14:03:12
@traceywalker82 @tescomobileire Had the same issue with my daughter when went up to northern Ireland a few weeks. I didn't even bother checking with tescomobile, generally a waste of time.
Velo Retro @SportiveLakes
Reported 2022-05-22 11:31:21
Any else having an issue with suddenly burning through m***es of data with Tesco Mobile?
Brendan Reilly @Brendan64865570
Reported 2022-05-22 10:46:26
@traceywalker82 @tescomobileire We are in Lanzarote at the moment without any issues. Must be a settling issue
Helen McCarthy @helsbels3105
Reported 2022-05-22 02:05:38
@tescomobileire @traceywalker82 Had the same problem in portugal early May.
keith thompson @tomocfc1955
Reported 2022-05-21 15:13:57
@tescomobile I’m not impressed with your customer service dept. My mother took her phone to one of your outlets as it wasn’t working there was a problem with the SIM card so i#t was swapped for a new one. They said it would take 48hours to update. After the 48 I called your CS.
Tracey Walker @traceywalker82
Reported 2022-05-21 10:56:51
@tescomobileire I spent over an hour yesterday trying to fix it with one of your colleagues with no joy. It's frustrating because it should work no problem.
Cerys Goff @Cerys_H_Goff
Reported 2022-05-21 09:34:29
@tescomobile #WorstCustomerService I've ever received when it comes to a phone contract. Both times I've needed help have been a nightmare. Rang six times today and my simple issue isn't resolved. Please allow me to pay my bill and adjust my price plan. Thank you
Sara @st_tattersall
Reported 2022-05-21 06:27:31
@tescomobile ongoing issue for 3 months, could probably get hold of the Queen quicker than someone in management!. Now left with no service on my phone.... ridiculous!!! Customer care my arse!. Sorry doesn't cut it no more!
Astronut @followthenut
Reported 2022-05-21 04:56:38
@tescomobile Hi guys ...I've just recently had a Samsung a22 5g from you and it seems to be having wifi issues ...one minute at home it connects to my bt wifi then the next it's the circle of death ...bt say its a phone issue ...any advice ? Maybe a setting ?
Dan R @GalaxyWorksh0p
Reported 2022-05-20 15:26:14
@tescomobile Haven't been able to get any signal for the last 2-3 hours, normally it's fine where I am (Truro, Cornwall) - is there an issue in my area, or just something up with my phone? Thanks!
Tracey Walker @traceywalker82
Reported 2022-05-20 13:07:57
@tescomobileire I am roaming but internet not working? Any idea how to fix it
Magic_Staffy & Webber @DogsBeTheBest
Reported 2022-05-20 07:39:10
@tescomobile No, I've tried from 2 different numbers and not received anything. But they can receive my messages. Fingers crossed they fix the mast soon then
Jenny K 🌺 @sleepyjenstar
Reported 2022-05-20 06:46:56
@tescomobile I’m finding that when I have Wi-Fi turned on but not connected when I’m out my mobile data won’t work, so I have to switch to airplane mode for 10 secs to ‘reset’ it. Only happening since I switched to you guys, any idea on a long term fix?
Magic_Staffy & Webber @DogsBeTheBest
Reported 2022-05-20 06:35:56
@tescomobile I'm not receiving calls and texts but can send them. Is there a problem locally? I am at LL11 4TQ
Michael Moran @moran181967
Reported 2022-05-20 04:44:27
@tescomobile Having problems topping up my mobile this morning
I got a message saying there is a problem with the system.
I've called customer care twice and it should be customer don't care. I was even asked to try to top up later. No money on phone
Really disappointed.
John 🏴⚒ @JohnW50065546
Reported 2022-05-19 15:24:00
@tescomobile Until they take £70 from you and then do everything they can to avoid paying it back. Never a manager available when you phone to sort our a problem. Highway robbers!
Sara @st_tattersall
Reported 2022-05-19 13:56:13
@tescomobile you have a very inadequate and incompetent customer care team!. I've had an ongoing issue with my account for three months now and I still can't get someone to contact me!. Why aren't managers available when you ring to resolve issues?
G R E G @MUFCDEVIL8
Reported 2022-05-19 08:56:12
@talkSPORT @tescomobile The problem is, he’s not incredibly talented, that’s always been the main issue.
talkSPORT @talkSPORT
Reported 2022-05-19 08:52:40
😩 “Alli’s incredibly talented but seems to have found himself in a funk.”
❌ “If the common denominator is you then you are the problem! Not the club or the manager, but you!”
Simon Jordan looks at where the future lies for #EFC’s Dele Alli.
🤝 With @TescoMobile #Ad https://t.co/UuClvhOHJL
Dan @DanFriar
Reported 2022-05-19 08:51:19
@tescomobile That's the problem, I'm trying to stop being an existing customer after only 5 days of being one, they seem a bit too eager to keep me
Bee @Beekind73
Reported 2022-05-19 04:29:39
@tescomobile is there a problem with your network again today? I can't make calls and just get not registered on this network message?
Valentin Lewis @ValentinLewis12
Reported 2022-05-18 13:07:36
@tescomobile @PrivacyMatters I had same problem with Tesco mobile,Tesco run on O2 network,I have 3 year contract with them they cancelled my SIM contact but I still have to pay for the Phone 🫤 I'm with voxi mobile now run by Vodafone
Paul Cole 🇺🇦🇪🇺🇬🇧🏴 @PaulCole
Reported 2022-05-18 06:44:26
@meloni1961 @tescomobile That's a good point, and I'm not sure. I'm used to this problem as I have family in the Dover area, though doesn't seem to be as bad on O2 as other networks I've been on in the past. Not sure which network Tesco Mobile piggybacks on these days.
Mel @meloni1961
Reported 2022-05-18 06:35:29
@tescomobile We live right on the coast!! So very close. Can see France. It used to be a problem years ago, just started happening again. Thanks Callum, I'll try that.
Dan @danleinsterfan
Reported 2022-05-18 05:48:05
@eircare @tescomobileire @VodafoneIreland @ThreeIreland Can anyone tell me if a number can be ported to a network that isnt @eir when network is down or will network connection need to be restored before porting? #25hoursandcounting
Oliver Parfitt @OliverParfitt4
Reported 2022-05-18 04:57:46
@tescomobile i’m supposed to have 4-5g unlimited data but it’s alwasy on 3g i’ve tried everything to try and fix it but nothings worked? why is this?
Mel @meloni1961
Reported 2022-05-17 16:26:35
Dear @tescomobile I am NOT in France - I am in Kent. How do I fix this?
Lyrical ☘️ @lyricismist
Reported 2022-05-17 14:14:50
@tescomobileire I need to talk to someone about your outage on May 4th. While trying to top up, there were 10 deductions taken from my account.
Emma Sansom @EmSansom98
Reported 2022-05-17 13:55:11
@tescomobile I have been trying to upgrade my mobile since the weekend and each time I’m being told my payment is unsuccessful and it gets cancelled, I have tried several debit cards. I have never had this issue with previous upgrades so very disappointed.
Michael Strubel @mikestrubel
Reported 2022-05-17 13:23:19
@tescomobile hi, 3 times I’ve called your helpline, three times the phone has been picked up and then put down. Don’t get this service from @EE will be returning my fathers new phone tomorrow. Absolutely appalling customer service.
Suzanne Lawrence 🎄🧙♀️She/Her @suzanne2608
Reported 2022-05-17 11:01:06
@tescomobile what is the problem with your website? My daughter needs data urgently. Your app shows this & the website has shaded out boxes you can't click on 🙄 When will it be fixed? https://t.co/JLQD7U2WRL
Graham @LeHammy1975
Reported 2022-05-17 10:02:11
@tescomobile Thanks Callum - Looks like a nearby phone mast isn’t working as it should, sorry.
Our engineers are likely to be on the case already, and your service might come and go until we fix it
Graham @LeHammy1975
Reported 2022-05-17 08:37:38
@tescomobile Seems to be a general network issue. All my colleagues are having the same problem.
Graham @LeHammy1975
Reported 2022-05-17 05:32:38
@tescomobile having trouble with you network today, is there a problem? Can't connect to any website or app on my mobile
Richard Lewis @brokenpinocchio
Reported 2022-05-16 14:35:39
@tescomobile any chance you can fix your voicemail options so that time/date can appear at the start of a message instead of the end? It'd be really cool. Thanks 👍 😊
Nigel price @Keycort
Reported 2022-05-15 08:29:10
@tescomobile @which of course, The normal script based response. Ill make it perfectly clear.. No matter the device, No matter the location, I very rarely get above 12 mbps!, Only at stupid times in the morning do i see above 12mbps down 4mb upload ( on a good day )
Claire Kerry @Writing_maybe
Reported 2022-05-15 06:21:41
Is there an issue with Tesco Mobile at the moment? My phone cut off in the middle of a call and nothing I do on my account online is working
Peter Heap @Peter__Heap
Reported 2022-05-15 03:51:03
@JennieM37925513 @tescomobile I had the same issue and Tesco Mobile offered me 86p compensation... yes 86 pence! And I had to port my number out to Three to get my number to work. Now I'm able to receive and send calls and texts and use my data with Three with no issues whatsoever 🤔
Nigel price @Keycort
Reported 2022-05-14 20:58:15
@tescomobile Your mobile data is shockingly slow and unfit for purpose! The past month I have kept records with no speeds going over 12mbps down and 4mbps up with MULTIPLE phones! How can you charge for this rubbish!!!
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