Maisie the Tortie- NHS get the jab! @maisiethetortie
Reported 2021-10-24 17:57:11
@tescomobile can you text @tesco to see how long the outage will be?
Vaishali Patel @Vaish91662390
Reported 2021-10-24 15:11:51
@Tesco See if @tesco you have any issues regarding of clubcard app too. I struggle to open my clubcard app on Friday. And I couldn't use the benefit of clubcard plus. I was told that I may have poor WiFi connection or poor mobile data. I'm with Tesco mobile. How can I solve my problem?
Emma Rice @ejr88
Reported 2021-10-24 06:56:06
@tescomobile Please direct message. I do not wish to name the store publicly only to be offered a solution for the problem.
Keith Radcliffe @KeithRadcliffe
Reported 2021-10-24 06:37:52
@bazzacollins @ForbesTech The Tesco Mobile site has been broken for weeks now and I still can't login despite the fix being their "highest priority". I guess offshoring is yet again proving it's worth ......
Reported 2021-10-24 05:45:47
Tesco Mobile operator slams down phone on disabled customer because they have a speech impediment @tescomobile @Tesco https://t.co/m0CGrvBkl1
Jen Paris @jen_paris_
Reported 2021-10-23 13:17:19
@tescomobile I have spoken to a super helpful gentleman, Mike. The issue isn't resolved as yet but we have made some progress. Have a nice evening Liz. Jen.
Richard Aston @Randombeats
Reported 2021-10-23 13:11:17
@tescomobile Hi, hope you're well
Can you tell me if your sim only plans slow data down have caps on speed, allow tethering & have WiFi calling?
Angels Never Die ✨ @georgiaaar_
Reported 2021-10-23 06:20:51
@tescomobile No outstanding bills. Everything seems to be working now but seemed to be an issue with o2 in my area as someone else said the same thing on their twitter page
Reported 2021-10-22 13:28:40
@tescomobile after phone has broken. First time in 10 years I can say I am disappointed in customer service. Maybe time to change to another company.
Akkrin Wraith2 @AkkrinWraith2
Reported 2021-10-22 13:05:59
@tescomobile Please can you tell me if there's a network problem in the North West? People have been trying to contact me all day & leaving voicemails, but I've received nothing.
Reported 2021-10-22 12:18:14
@jkmanc1974 @CroghanMargaret @deeoklynam @tescomobileire No problem I was getting so frustrated going to shops and I know for a fact they thought I was trying to scam them or something I contacted payzone customer care and they sorted it out if you contact them they can even ring ahead to the shop your going to
Reported 2021-10-22 06:47:22
@tescomobileire Hi, I received two emails from yourselves with refund vouchers for tesco mobile, but when I bring them a PayZone agent none of them know how to issue the refunds. Please help!
Reported 2021-10-22 06:31:18
@tescomobileire I’m not able to send texts or make calls today and not sure why can you look into this for me? Signal not an issue. Thanks
Brendan Grehan @brendanxavier
Reported 2021-10-21 15:35:34
@tescomobile Hi I have been to two seperate Payzone outlets @goapplegreen mount merrion and @myLondis Griffins Sandyford and both refused to issue my refund....
Mollie Wrynne @MollieRinn
Reported 2021-10-21 09:51:08
@tescomobileire Absolutely horrendous service for the past 18 months. Signed up March 2020 and have had some sort of issue every single month since.
Just been charged €106 for no apparent reason. Please have it looked in to.
Laura Henderson @Laura_Hen86
Reported 2021-10-21 07:05:37
@CroghanMargaret @Jane63804390 @deeoklynam @tescomobileire I'm having the same issue! I've been to 3 shops and none of them do anything like this. I've talkeed to 2 people at tesco and the first was no help. Second said that payzone are aware of it. But clearly the shops haven't been made aware
Catriona Melia @Dub_3
Reported 2021-10-21 05:19:15
@tescomobileire is your chat service down I have been trying to get through and it’s keeps saying connecting or half way through the chat it stops and messages stop been read
Reported 2021-10-20 18:24:04
@JamesCo44988278 @tescomobile Geez same problem hear doing my nut in
Linzi Clarke @LClarke85
Reported 2021-10-20 16:21:47
@tescomobile is your mobile service down? Had no service since tea time #ThankGodForWifi
Daniel culloty @Danielculloty1
Reported 2021-10-20 07:38:31
not able to make or receive any calls here in Kerry is Tesco mobile network down or is it just me
🇧🇩 Michael 🏴 Pakintyre 🇵🇰 @eshaanakbar
Reported 2021-10-20 06:03:45
Is @tescomobile network down? My dad can't use his phone
Charles Ping @Charles_Ping
Reported 2021-10-20 04:59:33
@tescomobile Is your website down? Does your webchat actually work? Can't get any sense out of you lot. Help?
Reported 2021-10-19 05:49:39
@tescomobileire Is there a problem with data roaming in the EU?
Kate Kiddell @KiddellKate
Reported 2021-10-18 16:04:46
@tescomobile changed to tesco mobile from being with o2 for many years. Big mistake. Huge issue with texts not sending. I need this feature for work. Seriously not impressed. Not been able to text most the day.
Zakary Turner @thatbikerboyy
Reported 2021-10-18 15:50:45
@tescomobile you need to fix your **** I can’t even do my job as my contract has randomly disappeared so I was left stranded in the middle of nowhere with what was a contract phone thats now a pay as you go get back to me ASAP I need this fixed
Reported 2021-10-18 09:36:38
@tescomobile hi is the network down as iv not had any signal since 6.30am?
Reported 2021-10-18 07:00:48
@tescomobile having issues with my signal which I've tried to ring you guys about but the wait times are unreal, in response to this you appear to have shut webchat? Happy to wait on the phone but can't actually solve the issue this way due to aforementioned signal issues 😕
Dan Gwatkin @DanGwatkin
Reported 2021-10-17 10:05:56
@tescomobile is there a problem with the service around Cardiff? I've had no service for two days. Thanks.
⭐️ Miss T ⭐️ @toxic77rose
Reported 2021-10-17 09:09:41
@tescomobile is there a problem in the NR region as i have no signal and cannot make or receive calls
🅹🅴🆂🆂🅸🅲🅰 🅹🅾🅽🅴🆂 😍 @Jessica_73498
Reported 2021-10-16 20:13:47
@headbar1 @tescomobileire Dm @legittoolz ASAP he help me solved my problem when I have similar issue with my locked account. His good and fast.
Steve Tadman @tadman_steve
Reported 2021-10-16 11:50:00
@tescomobile You guys really need to give Erin at your Gatwick store a pat on the back. She alone has sorted out my sim card issue in a very quick and pain free way. You should thank her that you still have me as a customer. 👍
Politicalicious Ⓥ @politicaIicious
Reported 2021-10-15 22:34:08
@tescomobile @dunstablian This issue has *still* not been resolved. Unable to log into my Tesco Pay Monthly account.
Customer Services keep emailing temporary p***words, but no joy.
Reported 2021-10-15 14:36:54
is anyone else’s O2/Tesco Mobile down?
Liz Maybank💙 @scotsdragonfly
Reported 2021-10-15 13:30:27
@tescomobile any idea when mobile data is coming back in our area? #Outage
Sue Perkins @sue_perkins
Reported 2021-10-15 10:30:00
@tescomobile Hi yes it is...we didn't want to turn that service off but a factory reset fixed the problem so now texts and chat are coming through from the right phone no. Thanks for your help.
Reported 2021-10-15 10:22:44
@SaidNeverJoin @tescomobile I had the same issue ..I never taught of getting my account back …m***ive appreciation to @AgentFemiTv for recovering my ..suspended ..locked.. hacked or banned .. disabled account you should check them out too.....✅ .
Reported 2021-10-14 13:57:09
@tescomobile hey tesco mobile I can't get phone signal in my area atm I've checked the O2 signal on there website as know you use them to supply your network & the mast near me is down did you know about this? Nick
Tony Cue @ToneEQ
Reported 2021-10-14 09:11:46
@tescomobile @TwrchIwrch Having same issue in SA9 postcode area, reported to o2, looks a local phone mast is down.
Reported 2021-10-14 02:44:08
@tescomobile I really wish your website would work. Trying to upgrade and it doesn’t even let me log in. Seems to be a common problem from scrolling through twitter 🙄
Kieran O'Loan @koloan1
Reported 2021-10-13 19:22:22
@tescomobile just wondering why exactly the app is saying I have used 2.72GB in 20 mins...? Somehow seems impossible! Is there an issue with the app? https://t.co/I10EPRbQk3
Sue Perkins @sue_perkins
Reported 2021-10-13 13:42:57
@tescomobile I think chat messages (not text messages) still appear from the temporary number though. The restart didn't fix this....
janet mckenner @bijoulandlord
Reported 2021-10-13 11:26:09
@BarclaysUKHelp sent written instruction to cancel DD on 16th October to @tescomobile 15th is date of the last payment I am making. You respond saying DD HAS BEEN CANCELLED 08/10/2021
Now Tesco wont get paid & credit rating going to get affected. Fix it fast please
Tony Jordan @TonyJordanPW
Reported 2021-10-12 01:59:22
@NJCooper_crime @tescomobile It's an advert, calm down 😂
rosheen hall @rosheen_hall
Reported 2021-10-11 11:03:35
@tescomobile phone signal in linwood is appalling. Told mast problems but no date to fix. Any update?
Reported 2021-10-11 06:21:27
@tescomobileire Hi, I've been trying to register my new mobile phone number since Thursday - I contacted the chat service on Friday who told me that the website has been down - when will it be fixed?
Adam J. Carpenter @AdamJ_Carpenter
Reported 2021-10-11 05:37:23
@tescomobile my wife spent half an hour on hold, successfully answered security questions and purely because the account is in her maiden name, your call handler refused to speak. She was trying to settle a bill issue. What is the point of security questions? Pathetic.
Reece Douglas @ReeceDouglas18
Reported 2021-10-10 12:11:16
@tescomobile I can’t send messages or call neither can anyone call me or text me. Is there a service problem
Tracey Jane @traceyj_porter
Reported 2021-10-10 12:02:50
@tescomobile is your standard response this will be sorted within 24 hours as this is the response we have been given repeatedly. Maybe your staff should be trained to be able to actually fix the issue #rubbishcustomerservice
Reported 2021-10-09 19:45:09
@tescomobile I like to have a lay down and have a sleep in the milk isle sometimes
Voice of Customer News @VoCNews_Online
Reported 2021-10-08 23:39:30
https://t.co/zVYlCk9OnF Customers voice their disgust as Tesco mobile network is down all day #voc #onlinejourney