Is South Western Railway down right now?
(latest update May 26, 2022)

South Western Railway is a British train operating company owned by FirstGroup and MTR Corporation that operates the South Western franchise. Is it up or down? Is it down for me? Check the status or Report your issues below!
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2022: The Year of Saitama (CryptoDude) @CryptoD40059700
Reported 2022-05-25 15:31:21
2nd day in a row where it was STANDING ROOM ONLY on a NOW HOURLY train from the UKβs busiest station (#Waterloo) and along the busiest line (down from 3/hour pre-covid). @SW_Help keep saying they wonβt add services back because thereβs βinsufficient demandβ. Disgrace @ranil @TfL

James Davis @jaymzdee
Reported 2022-05-25 13:25:18
@rmhs1000 @SW_Help I can see myself on this train thinking the same thing. Why oh why reduce the carriages down. It is on every train. In lockdown 12 carriages now just 6 or less on all trains running this route. What we pay for being sarnies !?! Sort it out and give us the service we pay for.

Martyn N @Martyn091989
Reported 2022-05-25 07:30:21
@SW_Help Any idea what's wrong with your delay repay site? I've tried several times to submit my claim but can't submit because the confirmation button is broken https://t.co/TCAKkf7aDS

lillanna @lill_anna
Reported 2022-05-25 05:23:25
@SW_Help @MrBurnsIRL Same issue - once dropped the pop up doesnβt come back until next day

Liam Penxe @1penxe
Reported 2022-05-25 04:13:40
@wokcommute @SW_Help @SW_unHELPful Why don't you politely ask them to move the bag so you can sit down? They aren't Going to kill you! What do u want someone behind a computer screen to do about it?

Daniel Lemmon @DanieLemmon
Reported 2022-05-25 04:06:08
@SW_Help So removal of the existing coaches has began without them being replaced with the new stock? P***enger comfort has taken a dip, the guard can't walk up and down the train and there's no way ICE you can evacuate in an orderly manner

Chloe Denyer @ChloeDenyer1
Reported 2022-05-25 03:36:31
@SW_Help after last weeks 8 carriage train, today on the 8:15 train to London Waterloo you decide to put 5 carriages on! No space for those on the train standing in aisles, but you continue to stop at further stations! No apology from the guard! π€¬ prices up and service down!

Daniel Matthews @EpsomDan
Reported 2022-05-25 02:17:58
@SW_Help good morning, just to advise you that one of the CIS screens on platform one at #ewellwest Station appears to be broken, a repeat failure.

David Bogie @bogie_david
Reported 2022-05-24 18:01:27
South Western Railway (4)8 Victoria Line (2)7, att 11. Hugely enjoyable friendly to end this season's LUL (I think). V came back to equalise from 2 down 3 times but 8 6 was a step too far tho last kick belter into top corner at least gave them the last word. https://t.co/fFqHLZzt5G

Simon Lambert @silambert
Reported 2022-05-24 16:01:54
@SW_Help @ChrisColeman343 @SW_Help itβs endearing that youβre copying and pasting the same reply to every customer about this issue. How about a genuine response? Your customers are fed up with your nonsense

Simon Povey @Loconut120
Reported 2022-05-24 15:28:13
@SW_Help @Redlanered @ChrisColeman343 Thing is you donβt have a date when these will be introduced and the issues are down to bigger reasons than covid delays- this proves itβs your management failures that are forcing us onto packed trains.

Train Beacon Augmented Reality πππ @TrainBeacon
Reported 2022-05-24 13:55:08
South Western Railway update: Due to a signalling problem at Farncombe trains have to run at reduced speed on the line towards Portsmouth. Open https://t.co/gN68Pcu9ZA in Safari for the FREE App Clip

Luci Black π π΄σ §σ ’σ ³σ £σ ΄σ ΏππΏπ€¨| BLM @Ms_Czarny
Reported 2022-05-24 13:32:24
@ChalraftLevi_El @SouthernRailUK @SW_Help @GWRHelp Platform 0, heading to Reading, stopping at Guildford. Had to lug my suitcase down stairs to the ticket office to find this out. After a 4 hour flight. GAH.

Sussex Coast @CoastSussex
Reported 2022-05-24 13:26:28
@Ms_Czarny @SW_Help Thatβs the problem with our Railway, people donβt care/know who runs the trains they just want information.
David @elbondivad
Reported 2022-05-24 12:51:48
@SW_Help when will more trains be put in to service? Since COVID my service (Waterloo/Bookham) is down to hourly trains at peak time. The 17:54 is packed! The train I came into London on this morning, 07:18 from Bookham was also packed
Malcolm Rees @bimblingalong
Reported 2022-05-24 12:28:15
I always forget that the self-service ticket machines at Waterloo only sell 7 day season tickets to Ash Vale & not single/return tickets. Thankfully the ticket office doesn't have that problem @SW_Help

The Deaf Passengerπ³οΈβππ§‘ @deafpassenger
Reported 2022-05-24 10:02:23
@SW_Help TWI 14.41 to WAT.
Car 450076. The pull out table in accessible space is broken. Also accessible toilet door is not closing automatically at all & has to be pulled closed. However locks when it's pulled but not accessible for me. π©π½βπ¦Ό Can you get them fixed please? https://t.co/mUaXnhJsgC

Liam Penxe @1penxe
Reported 2022-05-24 05:38:56
@JaneGales2 @SW_Help Take a picture of broken machines and board the train regardless. You have proof the machines were broken. You can always ask the guard to sell u a ticket

Paul Butterworth @ShippingButters
Reported 2022-05-24 04:45:23
@TepeeWS @SW_Help @grantshapps @DfTstats They were running the long distance Portsmouth direct line and were perfect for it. They and the 444s are ideal; not too cramped. The 450s are totally inappropriate for long journeys, sat 5 abreast and no fold down trays. Not a train spotter, just a suffering commuter of 17yrs!

Jane Gales @JaneGales2
Reported 2022-05-24 04:23:02
@SW_Help absolutely dreadful atFarnborough main station this morning. The counters were closed, the 2 machines outside and 1 inside were broken π± leaving only 1 machine and lots of people getting understandably stressed π₯ wanting to get the 9.16am train. Just not good enough

Train Beacon Augmented Reality πππ @TrainBeacon
Reported 2022-05-24 02:44:09
South Western Railway update: Due to a problem at a level crossing at Wool trains have to run at reduced speed on all lines. Open https://t.co/gN68Pcu9ZA in Safari for the FREE App Clip

DieselDragon @DieselDragonUK
Reported 2022-05-23 20:49:54
@Peter_Mugridge @RichTheGuard @UniversalT_S @Clinnick1 @Captain_Deltic @swtrains_watch @PaulCliftonBBC @paul_rail @philatrail @ElliottBirdDJ @RealJohnWynne @SW_Help I just found the Rail:UK thread where this comes from, and learned of the issue with the ***s too. Iβve popped a few caps in my time (Thankfully not on 750v!) and they can **** quite violently! πͺ«π¬π§π₯
Either way: βRisk of deathβ suggests something isnβt too well armoured! π₯π‘πΆπΌββοΈ

Peter Mugridge @Peter_Mugridge
Reported 2022-05-23 20:18:24
@DieselDragonUK @RichTheGuard @UniversalT_S @Clinnick1 @Captain_Deltic @swtrains_watch @PaulCliftonBBC @paul_rail @philatrail @ElliottBirdDJ @RealJohnWynne @SW_Help Not necessarily a live cover; it could equally well be a pressure release issue similar to that which affected the ***s when they were first re-tractioned.
Either way it's likely to be a simple modification to fix it.

Train Beacon Augmented Reality πππ @TrainBeacon
Reported 2022-05-23 15:57:10
South Western Railway update: Due to a broken down freight train between Winchester and Eastleigh some lines towards Eastleigh are blocked. Open https://t.co/gN68Pcu9ZA in Safari for the FREE App Clip

Train Beacon Augmented Reality πππ @TrainBeacon
Reported 2022-05-23 15:41:10
South Western Railway update: Due to a broken down freight train between Winchester and Eastleigh the line towards Eastleigh is blocked. Open https://t.co/gN68Pcu9ZA in Safari for the FREE App Clip

stuart @Discostu_20
Reported 2022-05-23 15:16:39
@SW_Help hi so with the broken down fright train between Winchester and Basingstoke are you sending all trains that normally go via Basingstoke via Guildford and Havant line will the Weymouth bound trains go via Guildford and Havant and Fareham route many thanks

Train Beacon Augmented Reality πππ @TrainBeacon
Reported 2022-05-23 15:08:09
South Western Railway update: Due to a broken down freight train between Basingstoke and Winchester the line towards Winchester is blocked. Open https://t.co/gN68Pcu9ZA in Safari for the FREE App Clip

Train Beacon Augmented Reality πππ @TrainBeacon
Reported 2022-05-23 14:14:10
South Western Railway update: Following a signalling problem between Staines and Windsor & Eton Riverside the line towards Windsor has now reopened. Open https://t.co/gN68Pcu9ZA in Safari for the FREE App Clip

Rich the Guard @RichTheGuard
Reported 2022-05-23 13:43:09
@UniversalT_S @cmpd_date @Clinnick1 @Captain_Deltic @swtrains_watch @PaulCliftonBBC @paul_rail @philatrail @ElliottBirdDJ @RealJohnWynne @SW_Help This is a manufacturing problem, not SWRs fault

Train Beacon Augmented Reality πππ @TrainBeacon
Reported 2022-05-23 08:37:10
South Western Railway update: Due to a signalling problem at Micheldever trains have to run at reduced speed on the line towards Winchester. Open https://t.co/gN68Pcu9ZA in Safari for the FREE App Clip

Chris Reckons @chris_reckons
Reported 2022-05-23 08:12:37
@Maino_88 @SW_Help @jcrocker356 It never even crosses your mind that the problem with the new trains just might have been created by the manufacturer? Because it was.

Train Beacon Augmented Reality πππ @TrainBeacon
Reported 2022-05-23 06:15:09
South Western Railway update: Due to a signalling problem at St Denys trains have to run at reduced speed on the line towards Portsmouth. Open https://t.co/gN68Pcu9ZA in Safari for the FREE App Clip

Simon Povey @Loconut120
Reported 2022-05-23 03:49:14
@sean_batten @SW_Help While I dislike the company this is all down to the government demanding they cut costs- and happily let SWR take the flack.

Tweet the Tube @tweetthetube
Reported 2022-05-23 00:28:41
District Line: No service between Earls Court and Wimbledon while we fix a signal failure at Parsons Green. GOOD SERVICE on the rest of the line. Tickets accepted on South Western Railways and London Buses any reasonable route.

SWR Watch @swtrains_watch
Reported 2022-05-22 17:21:19
@westernwolf @sarahjkelly22 @SW_Help @ALLRAIL_EU A very concise summary, and yes, an inconsistency here with FirstGroup's acceptance of open access when they are the challenger. There should be an investigation into Alliance Rail's rejected bid. It won't happen though as the rail market is broken. @railandroad @CommonsTrans

Grimm @lloydtheobald
Reported 2022-05-22 16:09:15
@SW_Help Can I talk to someone about an issue I have had at one of your stations please?

C Horn author of The Word Spider books 1-3π·οΈ @chrishorn1978
Reported 2022-05-22 06:55:38
Hey @SW_Help think this is broken. At SNL on platform 1 https://t.co/uiCZOvPDr3

georgina jackson @georginajac
Reported 2022-05-22 04:41:32
@SW_Help small problemβ¦but crucial to me! How do I get a cup of tea onto your train at Southampton with 2 cases please? Thanks

Jenna Redding ππππππ @JENNA_36DD
Reported 2022-05-22 04:19:40
@SW_Help My problem is also that after 6 my schedule bus suddenly its been cancelled

Jenna Redding ππππππ @JENNA_36DD
Reported 2022-05-22 04:06:51
@SW_Help how come there should be bus replacement at my stop 8.42 and 9.05 never shows up anything? Fix this because its impossible every sunday. Then l have to take a taxi when bus was included in my ticket and obviously l get to pay with my own money.

Matthew Marten @arsenalmad1
Reported 2022-05-22 02:49:15
@SW_Help ****o. Iβm at hilsea station. Where abouts does the rail replacement service stop? I got here at 07;30 and already missed 1 service down to fratton. Thanks

Steve Hart @WhiteleyMackem
Reported 2022-05-22 02:18:56
@SW_Help Just saying, but my return train got diverted down the Petersfield line and no extra charge!

D @transportnut89
Reported 2022-05-21 15:04:45
@EthanAfro @amf_mo @SW_Help It was down to issues with the on board systems, including safety systems like brakes!

GH @GH40725971
Reported 2022-05-21 09:01:26
@The_Duck_Father @SW_Help they do get maintained. You should see some of the things that get pulled out of them that people have tried to flush down. P***engers need to look after them too.

Train Beacon Augmented Reality πππ @TrainBeacon
Reported 2022-05-21 03:33:08
South Western Railway update: Due to a problem currently under investigation at Windsor & Eton Riverside some lines are blocked. Open https://t.co/gN68Pcu9ZA in Safari for the FREE App Clip

David @davidwhitway
Reported 2022-05-21 03:00:56
@PaulCliftonBBC It is the lack of effort from @SW_Help to find a solution to the problem that is the issue. Can you imagine a supermarket returning lorries off lease if there were problems with the replacements? When Scotrail were short of trains due to late deliveries they hired some 365's

Jemma guppy @JemmaGuppy
Reported 2022-05-20 12:33:03
@SW_Help I am trying to buy tickets for tomorrow however your app says this when I try to log in. I have an account with you so whatβs the problem? https://t.co/XpQYKKMB1S

Andrew F @drwormau
Reported 2022-05-20 11:33:03
@swtrains_watch @SW_Help @grantshapps I have been reliably informed that the lack of rolling stock is mostly down to the reintroduction of a half hourly service to Weymouth, as well as the 701 not being accepted for service, that has severely impacted other services. Todays 1A49 is only 4 coaches and very full.

Harry @CommutingTales
Reported 2022-05-20 09:11:27
@EthanAfro @amf_mo @SW_Help I believe the main issue is surrounding the risk of a SPAD owing to the signal view being obscured.
Bombardier design at fault here. Windscreen wiper design should have been better considered.

joolz @joolz29902391
Reported 2022-05-20 09:08:25
@SW_Help Wed morn rush hour train shouldβve been 8-10 carriages but was 4 w/o any platform warning or apology. Lots of p***engers running down platform at every stop. Not the first time either. But now I know itβs all due to the βArterio roll-outβ delay
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