Is South Western Railway down right now?
(latest update September 30, 2022)
South Western Railway is a British train operating company owned by FirstGroup and MTR Corporation that operates the South Western franchise. Is it up or down? Is it down for me? Check the status or Report your issues below!
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South Western Railway Problem Reports
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Semon Kooler @NotKohlerSimon
Reported 2022-09-30 04:07:49
@SW_Help The train forms the 0912 to London Waterloo departing from platform 6 at Reading.
With the direction its now facing, the issue would be in the third coach from the front :)
Train Beacon Augmented Reality 🚄🚄🚄 @TrainBeacon
Reported 2022-09-30 01:15:08
South Western Railway update: Due to a signalling problem at Liss trains have to run at reduced speed on the line towards Guildford.
Calum Smith @csmith848
Reported 2022-09-29 17:57:48
@SW_Help Just been on a train from Waterloo to Reading with zero information on where it's stopping. Abysmal service. Tried completing the contact form on your website but that seems to be broken.
Train Beacon Augmented Reality 🚄🚄🚄 @TrainBeacon
Reported 2022-09-29 16:43:09
South Western Railway update: Following a problem with the station lighting at Chessington North the line has now reopened.
Neal Jones @NJdelerium
Reported 2022-09-29 16:22:05
@SW_Help So, 2M63 has just sped through a fully-lit Chessington North station where there is clearly no longer an issue with the station lighting. If the lights are on, why couldn't we stop?!
Train Beacon Augmented Reality 🚄🚄🚄 @TrainBeacon
Reported 2022-09-29 11:25:08
📦📦📦 South Western Railway update: Following an earlier broken down freight train at Witley the line towards Haslemere has now reopened. 📦📦📦
The Deaf Passenger🏳️🌈🧡 @deafpassenger
Reported 2022-09-29 11:21:45
@SW_Help 16.13 WIM - TWI
Car 77842
One of the fold down seats won't stay/spring back upright in the wheelchair/cycle space. Can you get someone to fix it please? https://t.co/KPSq91PaIo
Train Beacon Augmented Reality 🚄🚄🚄 @TrainBeacon
Reported 2022-09-29 11:09:10
📦📦📦 South Western Railway update: Due to a broken down freight train at Witley the line towards Haslemere is blocked. 📦📦📦
Mxv02 @Mxv021
Reported 2022-09-29 09:29:01
@SW_Help Thanks. That partially helps. A few questions.
is there usually an issue with too many bikes going from Exeter, St Davids?
If I'm not allowed on the train I've paid for due to lack of space, can I take the next train?
Rob Milner @EastWimbledon
Reported 2022-09-29 09:23:57
@plashmar @swtrains_watch @SW_Help Found on the grey unit 9011 that there was a fault. It has now jumped the queue for the 5G mod as equipment that is part of the issue will be replaced. Should be in depot for the mod in the morning.
Laura-J @1982LauraJ
Reported 2022-09-29 06:17:30
@SW_Help You are not sorry 2 hours 30 minutes late! My route I was made to do this morning thanks to you! I want something done about your disregard to p***engers at EFF everytime there is a problem! https://t.co/3O1S3lONfz
Dr David C. Gaze @davidtroponin
Reported 2022-09-29 05:03:56
@SW_Help - ?software problem on auto-tickst machines. Tried three machines at Farnborough main to load day travelcard onto smart card. It was asking to enter the destination without any further options. Screen blank.
Annoying. Reverted to paper ticket printing.
Alessandrina Element @AlessandrinaE
Reported 2022-09-29 03:40:04
@SW_Help I left a grey suitcase with wheels on the 6.26am slow train from Aldershot to Waterloo. I have been at Waterloo for the last hour trying to track it down. Staff have not been helpful at all. Please can someone help me?
Julie Dean @Juliedean27
Reported 2022-09-29 03:21:15
Think everyone standing since Hampton Wick would disagree! Any chance of (i) turning down the heating (let’s save some energy given how much it costs) and (ii) reinstating the lost services on the Waterloo loop? Thanks @SW_Help https://t.co/mPzPCVsFNc
John Paul @ExtremeWork
Reported 2022-09-29 02:45:43
@SW_Help did OK Monday they announced at SOA train formation..
No announcements at LWAT.
Today second announcement of formation when train 2/3 down platform.
Some credit for effort Zero credit for reliability/consistency.
Must try harder…
@swtrains_watch @GroupSwr @allpartyrail
Michael Hill @Michael13629303
Reported 2022-09-28 12:51:06
@SW_Help how can you justify following up strike on 1/10 with a delayed start to services on the 2/10 (LDN marathon day) you have further inconvenienced thousands, potentially ruined the day for many & stuck your finger up to charity! Fix it! #trainstrike
Russ @ruz23
Reported 2022-09-28 12:26:09
@SW_Help hi, do you have any plans to review and amend timetables? The Fleet to Waterloo service remains way down on pre-pandemic (frequency, speed and carriage numbers) despite commuter numbers clearly increasing. Grateful for any news, or anywhere to send views. Thanks
uhm @uhmjig
Reported 2022-09-28 08:15:39
@geordiequin @SW_Help @swtrains_watch hi Rob, easy mistake to make, but in asking your valid and intelligent question, you're ***uming @SW_Help actually give a ****, can be bothered to resolve the issue or have competent management structures in place to stop in happening again ... they don't ...
SWR Watch @swtrains_watch
Reported 2022-09-28 07:46:09
@geordiequin @SW_Help Thanks for letting us know about the situation at Overton. This, like so many others, appears to be a growing problem. I hope the new Transport Sec @annietrev is aware that standards across the board are in freefall, as there's yet to be any acknowledgement by the minister?
Carrie @MissCarrieW
Reported 2022-09-28 03:59:49
@SW_Help Meanwhile the stuck behind the broken down train are STILL trying to get to Waterloo (having swapped stations, trains, platforms...)
Rob Collins @geordiequin
Reported 2022-09-28 01:59:09
@SW_Help @swtrains_watch How are p***engers supposed to collect tickets from these machines, when you only have one and it breaks down?
SWR Watch @swtrains_watch
Reported 2022-09-27 17:51:42
@ExtremeWork @SW_Help @GroupSwr @allpartyrail Thank you for continuing to tweet your experiences of using SWR. P***engers are increasingly witnessing an ac***ulation of broken promises, short-term decision-making and delayed investment. The only guarantee is ever-increasing fares. It's not good enough @annietrev.
SWR Watch @swtrains_watch
Reported 2022-09-27 17:49:53
@ExtremeWork @SW_Help @GroupSwr @allpartyrail Thank you for continuing to tweet your experiences using SWR. P***engers are increasingly witnessing an ac***ulation of broken promises, short-termism and delayed investment. It's not good enough @annietrev.
Gary1966🇺🇦 @50046Gary
Reported 2022-09-27 08:10:37
@coff_ey @NSE_Latchmere @swtrains_watch @SW_Help This is out of SWR's hands. Its the DFT that cut timetables back as they have said that p***enger numbers have not recovered post pandemic. The same situation is on-going all over the country on core routes. Make of that what you will. A deliberate run down.
Ian Roberts @biggles35
Reported 2022-09-27 04:33:26
@swtrains_watch @SW_Help @railandroad @TransportFocus @transportgovuk There does seem to be a serious problem with SWR's ticket machines at present, I persistently see machines out of order for days on end at Waterloo Station and the machine on Platform 1 at Kew Bridge Station has been out of order since last week. Something needs to happen SWR...
Northtosouthgirl @carolinealders1
Reported 2022-09-27 02:23:32
@SW_Help They are still broken, any idea of when they might be fixed please?
WANDSWORTH EYE @WandsworthEye
Reported 2022-09-26 11:37:00
Dear @SW_Help. The guard has just told us that our “scheduled arrival time in Teddington” is 17:13. As the train will be stopping 12 times before Teddington, this is of interest to almost nobody. Please cut down on unnecessary announcements! These are commuter trains, not planes!
Interrail.eu @Interrail
Reported 2022-09-26 07:36:03
@andrew_shadura @SW_Help Dear Andrew, thank you for your comment. I am sorry to read about this! This issue might be caused due to timetable update and synchronisation. All the information is provided to us by the carriers. The website information is always first updated, so refer to it as reference.
-A.
Davie Robertson @DavieInTheSun
Reported 2022-09-26 06:25:05
@SW_Help please message me and I'll share the address - it's the form validation of billing address that's the issue.
Davie Robertson @DavieInTheSun
Reported 2022-09-26 05:38:40
@SW_Help I cannot use your website to purchase tickets as it doesn't accept my address as valid. How can you fix this?
Rich @TheRichB
Reported 2022-09-26 04:30:09
@follyatsettle @RAIL @SW_Help @FirstGroupplc I think its both that’s the problem - This uses a type of flat cloth with the SWR ‘Ski Chalet’ logo embroidered all over it. GWR + Northern both learnt from their experiences of it and as you say, have replaced it with traditional fabrics. Even SWRs carpets are looking bad now.
BBC Sussex and Surrey Travel @BBCSxSyTravel
Reported 2022-09-26 03:35:19
Currently no @SW_Help trains running towards Guildford from Effingham Junction.
rachelmaitland @rachel_tyler
Reported 2022-09-26 02:55:09
@SW_Help is there an issue with the app? I’ve been trying all morning to load my flexi season ticket on to my smart card with no luck. I’ve re-started phone, tried with wifi without wifi & just had to buy a brand new ticket to start my journey. Less than impressed https://t.co/EajT5EJC6p
charlotte olrod @charlotteolrod
Reported 2022-09-26 02:55:05
@BadSwr @SW_Help Thank you. Although not ideal at all as I need to be in Greenwich for 8.56 - driving it is. Not like I’ve had to wait 3 years to run this marathon because of covid and now train strikes are posing an issue too 🤬
Mark @mark_h16
Reported 2022-09-26 02:04:43
@tfl @south_railway @SW_Help I topped up last for today, getting a zone 1-3 card. £45 later, which was gone from my account, my card doesn’t work Monday morning. I’m not happy. Please fix.
Clementine Stewart @CStewart_CS
Reported 2022-09-25 17:16:46
@Oldmanteacher1 @AlStewartOBE @SW_Help I guess it’s down to how it lands with each person. I’ve never taken strike action, and didn’t for the same reason as you. The children I was teaching needed us. I also wouldn’t actively choose a weekend that will hit so many who are working so hard to do good for others.
Warren G @WarrenG1967
Reported 2022-09-25 15:40:25
@AlStewartOBE @SW_Help Well Alton is only quick trip down the 31 to Winchester. Or 339 to Basingstoke. Both quicker than going to Guildford.
BTW SWR drivers are NOT on strike.
Mike @danceplaypaint
Reported 2022-09-25 12:11:26
@AlStewartOBE @SW_Help If the desire is for more people to give up their cars and use public transport, we have a long way to go. A well maintained car may let you down once in five years. A public transport system will let you down at the whim of the staff or just when it rains
Charlie F @CharlieATFC
Reported 2022-09-25 09:37:51
@WarrenG1967 @ChivertonLaura @SW_Help Calm down Warren life goes on
Matt Sydes @mattsydes
Reported 2022-09-25 09:13:33
Someone's forgotten to take this little guy with them when they got off the train. @sw_help #southwesternrailway
He's about to be heading from Reading to Salisbury on the 1412 if someone is trying to track him down https://t.co/py7DChyBHw
Jez Todd @JezTodd
Reported 2022-09-25 07:04:32
@SW_Help hi will@there be any issue on Friday 1st with late trains from London to Portsmouth departing before midnight but arriving after midnight when strike has started
Lerio87 @Lerio872
Reported 2022-09-25 04:05:48
@networkrail @LondonWaterloo @SW_Help is the free station wi-fi down? I had problems connecting for the past week!
Train Beacon Augmented Reality 🚄🚄🚄 @TrainBeacon
Reported 2022-09-25 03:55:09
South Western Railway update: Due to a problem currently under investigation at Witley trains have to run at reduced speed on all lines.
Train Beacon Augmented Reality 🚄🚄🚄 @TrainBeacon
Reported 2022-09-25 03:11:08
South Western Railway update: Due to a problem at a level crossing at Sunningdale trains have to run at reduced speed on all lines.
Train Beacon Augmented Reality 🚄🚄🚄 @TrainBeacon
Reported 2022-09-24 15:47:08
South Western Railway update: Due to a problem at a level crossing between Honiton and Pinhoe trains have to run at reduced speed on all lines.
Train Beacon Augmented Reality 🚄🚄🚄 @TrainBeacon
Reported 2022-09-24 13:05:10
South Western Railway update: Due to a problem at a level crossing between Honiton and Pinhoe all lines are blocked.
katie @katie_williamsk
Reported 2022-09-24 09:18:08
@SW_Help Christchurch ticket machine is broken. I need to collect my ticket from the machine. What should I do
SmileyJasmine @SmileyJasmine2
Reported 2022-09-24 07:17:54
@SW_Help could I please DM as had an issue on your service
Bill Adams @theworstbill
Reported 2022-09-24 06:37:33
@SW_Help Have you thought that maybe this is an issue you should bring internally? You're intentionally pitching tickets higher to pocket extra cash through deceptive pricing.
HardyV @beeeveeedeee
Reported 2022-09-24 06:33:01
@SW_Help what’s the problem at Twickenham now
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