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(latest update September 25, 2022)
SmartThings Inc. is an American smart home. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Komal Gupta @komal_arian
Reported 2022-09-25 04:47:35
@SamsungIndia @SamsungMobile - When you get back to customer within 24 hrs, is it always just to inform the customer that we have escalated your issue and we will get back to you after another 24 hrs ? Because this has happened with me for the 10th time now. @SamsungSupport
Esperanza Román @eRomanMe
Reported 2022-09-24 23:20:50
2 hours and 30 minutes on the phone, and my problem hasn't been solved, @SamsungSupport . My S22 Ultra was delivered with a single-sim tray. But it should have a dual-sim card. https://t.co/Q5YbBFeFGV
𝕽𝖔𝖘𝖆𝖑𝖎𝖓𝖆 𝕹𝖔𝖑𝖆𝖘𝖈𝖔 🖤 @rozahlynn
Reported 2022-09-24 23:04:12
@SamsungSupport Can you fix your Samsung messaging app. I haven't been receiving text messages for the past few days, unless I restart my phone several times throughout the day.
jrb12711 @jrb12711
Reported 2022-09-24 20:14:14
@SamsungSupport I still have not gotten a response. Is this really how you treat your customers?
Carl Anderson 🇺🇸 ΜΟΛΩΝ ΛΑΒΕ @Carl_3rdgenvet
Reported 2022-09-24 16:45:52
@ZaackHunt @SamsungMobileUS @SamsungMobile @SamsungSupport Probably because you're not as important as you think you are.
Americans have a growing narcissism issue. You not only lied, but you want a company to bow to your whim.
Grow the fu** up Zack.
sunil yadav @engsunilyadav
Reported 2022-09-24 14:15:34
@SamsungMobile
@SamsungIndia @SamsungSupport @Samsung
And while sendingthis tweet it goes down by 1% more https://t.co/6mH2i15yFe
🚚 Greg In U.S.A. 🇺🇲 @DefrancoGregory
Reported 2022-09-24 13:34:33
@SamsungSupport is just screwing with me at this point. https://t.co/Vl17UmY3uX
Aman Singh @amanjeet233
Reported 2022-09-24 13:18:23
After updating android 12 autorestart ka issue face kar rha tha and fir 20sept ko autorestart har 1-2min hone laga fir phone dead,service center gya to bole 10k+ cost lagega motherboard change hoga
@SamsungMobile @SamsungIndia @GyanTherapy @tech_burner @ManojSaru @SamsungSupport https://t.co/hXoeAiXlD2
Just a Nurse @rondoooly
Reported 2022-09-24 09:58:39
Hey @beardedstoner23 did you see that @SamsungMobileUS makes a $1000 brick named the S22?
It would be nice if @SamsungSupport would fix ir replace this device so it can be used on cell networks,right?
What an expensive #brick that can't be used unless on wifi. #pos #samsungS22
Trevor T @trevajct
Reported 2022-09-24 03:36:13
@kerrilaughton83 @impulsegrenades @SamsungSupport Mine is up and down. I think it's the more premium phones that experience it due to the amount of power used. Not good given how much money is spent on them.
Shotzz 🇱🇧 @impulsegrenades
Reported 2022-09-24 03:30:42
Whats up with all the battery life issues lately @SamsungSupport please fix the battery life issues on your Flagship Phones last 2 years have been **** every update makes the battery tank or some ****.
nithinsunny @nithinsunny
Reported 2022-09-24 01:34:52
Really don't know where to escalate the issue. I cancelled my order on Aug28th, multiple calls/mails and no update on refund..
Samsung Shop Order ID #11150730030
Really ****ed off with the support.
@SamsungIndia @SamsungMobile @SamsungSupport
James Knobloch @JamesSaysHey
Reported 2022-09-23 23:06:28
@SamsungSupport makes cable company support seem helpful by comparison. Can’t decide what annoys me more — my soundbar they’ve stolen from me or my issue-plagued TV/soundbar connection. @SamsungUS I’ve had better service at the DMV.
ravi @ravi844844
Reported 2022-09-23 22:57:11
@SamsungSupport Samsung fruad company hai don't buy any product bcz if problem arise in phone they not support you only talk Samsung technical to console you not more than that not help anything.
Fruad = Samsung
Jake Bohall @jakebohall
Reported 2022-09-23 22:16:44
@SEOAware I just sliced a huge gash on end of my🖕thanks to ****ty manufacturing of handle on a friends new @SamsungSupport refrigerator… definitely made for a miserable typing experience and put a damper on my productivity… can’t imagine life with broken hand or losing a finger.
vlady @Oh_My_Fvxking
Reported 2022-09-23 19:16:56
@SamsungSupport I need to escalate help for my z flip 4 the hinge is defective and I can't have it down for a week
I need it for work
Rantsome Guy @rantsomeguy
Reported 2022-09-23 18:47:27
@SamsungSupport Mabel, can you confirm if this issue is being looked at? I just spoke with a representative about 30 mins back he said he is going to transfer the call to e-commerce department and I have been on hold ever since.
jrb12711 @jrb12711
Reported 2022-09-23 18:20:29
@SamsungSupport I bought a $2000 TV and after MONTHS of excuses and lies I’ve been told now you CANT refund this TV that clearly is broken due to your terrible product ***embly? Do you really accept that your customer have to tape a year old TV instead of helping? https://t.co/POZTi01oeH
Xochitl @XochitlBueno5
Reported 2022-09-23 15:37:09
@SamsungSupport I sent in my tablet on aug.14 for a broken screen and never got it back. No supervisors will talk to me anymore. They just keep saying it's going to be another 5-7 days ... Did you guys just steal my tablet?!
Xochitl @XochitlBueno5
Reported 2022-09-23 15:08:01
@SamsungSupport I sent my tablet in over a month ago and all supervisors refuse to speak to me. No one can even give me an estimate on how long it will take to repair a broken screen. Essentially I sent in my tablet on aug.14 and never got it back.
Lisa 🇺🇸 @Leeees_67
Reported 2022-09-23 14:49:59
My twitterless friend asked me to try reaching @SamsungSupport here as a last resort for an issue going on for TWO years. Bilking his elderly dad out of lots money. What up @SamsungSupport? #CustomerService #badcustomerservice
T @thinkytj
Reported 2022-09-23 14:25:00
@SamsungUK @SamsungSupport - Very disappointed, been trying my hardest to get my S21 5g working properly again. I've followed every step in this community post bar a factory reset. my phone has also had a new battery and charging/sim board installed. https://t.co/k4TSmCLUIv 1/2
#Change4CA @Change4CA
Reported 2022-09-23 14:24:47
Got to love @SamsungUS @Samsungsupport They reached out to me because I tweeted my issue and sent me right back to where I started. No help whatsoever and remember this is just to get the warranty on the Refrigerator that's less than 2 days old.
Krish @ikruch_2425
Reported 2022-09-23 13:04:06
@SamsungSupport Sure. I'll contact them. But why this is happening in Samsung mobiles only however having latest software version? No any other devices like iPhone, vivo, Oppo have such kind of issue/bugs/problems! @SamsungSupport
Krish @ikruch_2425
Reported 2022-09-23 12:43:34
9 days ago did tweet related to Instagram, which was crashing continuously on my Samsung Galaxy A21s. Issue has been solved. But again it is happening! @SamsungMobile , @SamsungSupport. Please fix this issue cuz it is happening in Samsung only. https://t.co/muqr4EDODh
Jonah Falcon @JonahFalcon
Reported 2022-09-23 11:56:29
@SamsungSupport @RobLives4Love That wasn't the issue, but thanks for the tip.
Anthony @Ajdsport25
Reported 2022-09-23 11:09:17
@SamsungSupport @bbmac0482 very disappointed with the level of customer service through Samsung, sent a ultra 22 in to get service for a motherboard issue after 3 months of having the phone and you guys won’t repair it. You sent the phone back and cracked the screen. Unacceptable
Some fated guy @FatedGuy
Reported 2022-09-23 10:59:51
@SamsungSupport Hi, my Samsung s20 has been constantly rebooting. Even in safe mode, the phone will reboot. Even when I wipe my cache partition and factory reset my phone, nothing gets fixed. Other users have the same problem. Your software is the issue. Fix this.
Jonah Falcon @JonahFalcon
Reported 2022-09-23 10:53:16
I should NOT have to SCROLL DOWN THOUSANDS OF PICS to post a pic I JUST TOOK.
And ****o? There's no settings I can find to change this, and sorry, the sort in the Gallery app doesn't work that way.
@SamsungSupport
Jonah Falcon @JonahFalcon
Reported 2022-09-23 10:52:54
I can't believe this is an issue, but on my S10, when I wanted to add a pic on the Facebook app or any other similar app, it would have pics from Newest to Oldest.
The S22? Oldest to Newest, which makes NO SENSE, especially if you have 2000 pics on your phone
@SamsungSupport
Pranabananda Pani @Pranabananda14
Reported 2022-09-23 08:23:02
@SamsungIndia @SamsungSupport @SamsungMobileUS @Samsung @SamsungUS
I have 4 acer monitor, none of them have any manufacturing problem, they are just superb, i wish to have bought Acer instead samsung, i regret my decision buying samsung.
@Acer_India @Acer
F F @imnottweetering
Reported 2022-09-23 03:47:31
My elderly parents phone is bricked due to a software issue. Phone is 1.5 years old and Samsung phone support quoted $680 to fix after taking to multiple stores; a repair costs same as buying a new phone, won't be buying a Samsung ever again! @SamsungSupport @SamsungMobileUS https://t.co/10H9K2jhju
Yitzchak Kozielek @CarolinaIsraeli
Reported 2022-09-22 20:52:05
@SamsungSupport broken fridge 2.5 years 4 service calls and still not working? Not what I expect from Samsung at all! Very angry and disappointed!
Yitzchak Kozielek @CarolinaIsraeli
Reported 2022-09-22 20:47:13
@SamsungUS @SamsungSupport broken fridge for 2.5 years no relief. Not a way to treat a military veteran.
Trip Mathis @guyonthehigh
Reported 2022-09-22 18:24:00
@SamsungSupport Let's see if this actually works.
So far, @Samsung is letting me down, HEAVY.
Trip Mathis @guyonthehigh
Reported 2022-09-22 18:04:58
@Samsung is out here tryina play people.
Sent in my phone twice and its broken AND now there's new charges to pay.
@SamsungSupport I'm tired of the excuses.
U sent me a broken phone back and won't fix it without $600?!
Crazy.
Drew J @Johnsonian27
Reported 2022-09-22 17:10:23
@SamsungSupport is literally has the worlds worst customer service and its not even close. every time i order an item its a ****show.current situation my trade in wasnt worth what they said, trying to pay the difference,their sites broken, wont work. next theyll disable the phone
Sachin Acharya @SachinAcharya
Reported 2022-09-22 16:05:53
@TheGalox_ @SamsungMobile increase display 7in & thicker📱to fit larger,wider sensors in all 📸 inside S23 U,not just main,front,also Ultrawide & telephoto🔋too.Better optimization algorithms software image & video processing No shutter lag @Samsung took 6 months to fix S22U @SamsungSupport
Tim Hurley @Hudsonvalleykid
Reported 2022-09-22 15:15:28
@SamsungSupport I figured the issue out. What is the advantage to also adding my new watch to my cell carrier?
#Change4CA @Change4CA
Reported 2022-09-22 13:33:05
You'll never experience pain until you spend 2 days trying to resolve an issue with @Samsungus or @SamsungSupport ! I made a $2000 purchase for a refrigerator and the warranty offer wasn't added. Now they want to charge me double..I just got the refrigerator 2 days ago.
sunil gupta @sunilgu19567980
Reported 2022-09-22 13:23:44
@SamsungSupport @SamsungIndia
Respected sir , I was purchased samsung Fridge From mumbai Kohinoor Store last 3.5years back and so early compressor issue created, i log complain at Ashtvinayak service center from there executive came 3 time's but they are not solving problems.
Joe M @JoLLy_JoeY13
Reported 2022-09-22 12:26:32
@SamsungSupport I cannot believe the amount of time I’ve put into getting a resolution to my refrigerator problem. Yesterday spoke to 8 people, repeated story 8x, 2 HOURS later, no resolution. On phone again already 30 min, transferred 2x. #unreal
Keith Bramer @kdbramer
Reported 2022-09-22 12:15:00
@SamsungSupport Would you be able to help Xfinity with a problem on an S20? They do not have the technology to help. Can not access voice mail or set it up. Changed from Verizon to Xfinity 2 weeks ago no voice mail since?
Edward Tolbert @EdT61583702
Reported 2022-09-22 12:10:14
@SamsungSupport I confirmed with Samsung that they don't want to repair a swelling battery issue on their out of warranty devices unless it causes harm to someone or causes property damage
Roshni Roy @roshni_real
Reported 2022-09-22 08:10:00
@Imabhi207 @Samsung @SamsungSupport @Rishi_kul20 i need your prompt response on my issue.. Just let me know you could get ny refrigerator repaired by tomorrow or you can't do anything on your end.
cory drew @CorymDrew
Reported 2022-09-22 05:39:11
@SamsungSupport Not a z fold phone. They voided my warranty and I didn't even drop the phone it broke while charging over night. Only had it but a few months and it's 700 to fix last samsung product for me. Never been so disrespected by customer service from a company I have supported for YEARS
cory drew @CorymDrew
Reported 2022-09-22 05:34:01
@SamsungSupport COMPLAINT!. I bought & boasted about the galaxy z fold 3 got it in Jan. However I plug it in go to bed and wake up to a broken inside screen. When I call about warranty I got a sales pitch for the z fold losing trust in my favorite phone company
Zak @KingZachary667
Reported 2022-09-21 20:38:17
@SamsungSupport GS22+ Do not disturb is broken. I have it set to show nothing, however if I'm listening to music and get a call my phone won't ring but the music will become really quiet until the phonecall is over. Seems like a pretty m***ive oversight by Samsung. https://t.co/GaW97ynKnW
Deann Craw 🇺🇸🦅 @crawdmc
Reported 2022-09-21 20:29:53
@SamsungMobileUS @SamsungUS @SamsungSupport 4th time for good luck & to provide sufficient evidence to a judge that I tried to resolve the issue before I stopped paying for a phone that Samsung breached the contract. Too many robots and no humans to help.
bhumika kachhadia @bhumi1086
Reported 2022-09-21 19:56:25
@SamsungSupport My fridge supposed to deliver tomorrow and now they rescheduled for 20th Oct,fix the site where it says correct delivery date instead of showing in next 3 day delivery and now XPO Logistic saying they can not deliver because of overload capacity. Not acceptable
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