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(latest update July 28, 2021)
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SmartThings Problem Reports
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Hersh Thakor @HershThakor
Reported 2021-07-28 10:05:03
@Samsung #SamsungBad #dontbuysamsung
@SamsungSupport #davidVSgoliath
I have been tossed from ***ociates to ***ociates and resolution centers for 20 days with Broken Refrigerator. When I asked about the wrong information provided it was overlooked. Unhappy customer #dontbuysamsung
Hersh Thakor @HershThakor
Reported 2021-07-28 10:02:48
@Samsung #SamsungUSA #dontbuysamsung #davidVSgoliath
@SamsungSupport
I have been tossed from ***ociates to ***ociates and resolution centers for 20 days with Broken Refrigerator. When I asked about the wrong information provided it was overlooked. Unhappy customer #dontbuysamsung
vishal kumar @vishalkumar4156
Reported 2021-07-28 06:58:49
@SamsungIndia Didn't receive any response yet. #Samsung #M21 #samsungindia #display #issue #mobile @SamsungSupport @SamsungMobile @Samsung
Suraj singh @Surajsingh3101
Reported 2021-07-28 06:01:46
Dear @SamsungIndia @SamsungSupport
my service number is 4328984276 I want my phone soon as possible please help me. I had only one phone Samsung A52 with which I used to do my office work. I can't leave the job so fix my phone as soon as possible.... https://t.co/IQ3nwcxjrW
Joshua Maxwell @ElevatorJosh
Reported 2021-07-28 01:20:57
Kinda ridiculous that I payed so much for a @Samsung Galaxy S21 Ultra 512GB and the insurance every month through Samsung but when my screen suffers a pixel issue I can't get a replacement because they have none in stock... @SamsungSupport
Saif Rashid @SaifRas14676315
Reported 2021-07-28 00:03:27
Dear Samsung,
It's about the issue I am facing with my ear buds live, it would have been easy for me to provide with the precise detail of the problem if I had one or two, @SamsungIndia @SamsungSupport
Brian Snyder 💉 💉 @bsniz
Reported 2021-07-27 23:22:49
@SonySupportUSA Hi! I noticed the #Olympics looked washed out when p***ed through my STRDH590. When I go direct from the @XfinitySupport box to my @SamsungSupport Q90t TV, it looks fine. I would return the receiver to @AmazonHelp but the return window has closed. Please help fix!
Hersh Thakor @HershThakor
Reported 2021-07-27 19:46:08
#Samsung #Samsungsupport #dontbuysamsung #rajkundra @SamsungSupport
I have been tossed from ***ociates to ***ociates and resolution centers for 20 days with Broken Refrigerator. When I asked about the wrong information provided it was overlooked. Unhappy customer #dontbuysamsung
Hersh Thakor @HershThakor
Reported 2021-07-27 19:30:29
@SamsungSupport I have been tossed from ***ociates to ***ociates and resolution centers for 20 days with Broken Refrigerator. When I asked about the wrong information provided it was overlooked. Unhappy customer #dontbuysamsung
Hersh Thakor @HershThakor
Reported 2021-07-27 19:23:17
@SamsungSupport Rude supervisor ***ociates. Refrigerator is broken for 20 days. New refrigerator broke in 4 months. Not ready to replace. https://t.co/mkyOzlzAlB
Mauricio Amaro L. 🇨🇱🇲🇽 @CioAmaro
Reported 2021-07-27 19:09:07
IoT Search Engines Make It Easy to Find Vulnerable Devices, and That's a Problem https://t.co/m6l5Ixz7B8
#IoT #IIoT #IoTPL #IoTCommunity #IntrernetOfThings #Tech #Technology #5G #SmartThings #InternetOfEverything #Industry40 #SmartCity #DigitalCity @IoTCommunity
The Gaming Prince91 @GamingPrince91
Reported 2021-07-27 18:58:16
@SamsungSupport ****o i have an issue with resetting my mothers samsung she has a samsung account set to an ld number no longer in use and i cant reset without the account sorry to bother you can ya please ***ist me
Rebecca James @rjamesromance1
Reported 2021-07-27 13:52:47
@SamsungSupport @SamsungUS Not only did Samsung take 3 weeks to fix my refrigerator, but they are being cagey and unresponsive about reimbursing us for the groceries we lost.
Automate Your Life @AutomateYouLife
Reported 2021-07-27 09:56:22
@sblackallerl @SmartThingsBeat Nothing here yet...I'd maybe just see if some other external things like Alexa or Google can see the change in status and that should narrow it down 😃
Emjay Dubbya @MaisonDehors
Reported 2021-07-26 20:44:26
It's a sad state of affairs when, as a @SamsungCanada phone owner, I can't get help from them regarding their own product. I had to ask & receive help from @SamsungSupport in the US to solve my problem.
To add insult to injury, the stupid buggers keep plastering my phone with
Jim @Jim98221440
Reported 2021-07-26 17:37:54
@SamsungSupport
Pure trash! My 85" Q70T died after 4.5 months. Purchased directly from Samsung. They are unable to fix, won't replace, and refunding me hundreds of $ less than the cost to replace the same TV. Been a customer for nearly 2 decades.
Wanda Galloza @wandagalloza57
Reported 2021-07-26 14:00:05
@ATT @SamsungSupport please make my wifi calling stop activating while I'm diving please make my phone stop activating the WI-FI CALLING PLEASE I HAVE ADRESS THIS PROBLEM OVER AND OVER AGAIN ... https://t.co/U3mc6txuLz
Jon @whenjontweets
Reported 2021-07-26 09:48:31
Bought my wife a note 20 ultra last September, and the screen won't turn on anymore. Samsung can't cover the 1 year warranty, because it's outside the US. What a joke. $1353.11 down the drain. @SamsungMobile @SamsungMobileUS @SamsungSupport
Dr. Dena T. (I'm Speaking💋🎻🔱 ♈ 🖖🏾💅🏾 🌊) @DrDenaT
Reported 2021-07-26 09:14:19
@SamsungSupport I am not technically unskilled. No. I tried that ALREADY. It won't reboot. I can't get to boot into safe mode. It won't power down using the keys. It SPONTANEOUSLY reboots without pressing anything... Then goes right back to either a black screen or a flickering neon one.
Dr. Dena T. (I'm Speaking💋🎻🔱 ♈ 🖖🏾💅🏾 🌊) @DrDenaT
Reported 2021-07-26 08:54:34
@SamsungSupport I just want to let you know that your "flagship" Galaxy phones are GARBAGE the last 2 iterations. I had an S20 ultra, that kept freezing w/ EVERY OTA. I had to go to the walk in repair 3 times. Mail it to you TWICE. You couldn't fix it, so I had to get a new phone
Mark Toulson @1MarkToulson
Reported 2021-07-26 02:46:56
@SamsungSupport I fixed the problem.
Dr Fais Abbasi @drfaiss
Reported 2021-07-26 00:05:07
Even once i had issues with apple. They helped me restore and backup. Without any fee. @Apple @Samsung @CNET @gsmarena_com @Gadgets360 @TheGadgetShow @tomsguide @9to5mac @RedmondPie @androidcentral @xdadevelopers @PCMag @PhoneArena @CNNTechGadgets @SamsungSupport
Dr Fais Abbasi @drfaiss
Reported 2021-07-25 23:51:35
Y shouldn’t people switch away from samsung when they don’t have even free software support if a device crashes during the update.and the support team doesn’t have enough knowledge and yet advise to bring it to the centre so they can fix it for a fee. @SamsungSupport @Samsung https://t.co/BXfQ7qeHEN
Dr Fais Abbasi @drfaiss
Reported 2021-07-25 23:49:54
Y shouldn’t people switch away from samsung when they don’t have even free software support if a device crashes during the update.and the support team doesn’t have enough knowledge and yet advise to bring it to the centre so they can fix it for a fee. @SamsungSupport @Samsung
Evantso @tso_evan
Reported 2021-07-25 20:37:23
@SamsungSupport I need help, can you please look at the website and we can discuss further technical issue after that? My galaxy is having trouble! https://t.co/bJ74DDEjnx
aemachmedia @aemachmedia
Reported 2021-07-25 12:25:48
@HBOMaxHelp @SamsungSupport Why don't you guys get together and figure out how to get the app working again. Samsung preloads all these apps you cannot delete. Right now, I am down to ONE added app as that's all the memory has room for. Just seems stupid, not smart, tv.
Brendan Enrick @brendoneus
Reported 2021-07-25 10:37:22
@SamsungSupport can you tell me how to fix my TV? I was always hoping a reset or update would bring the buttons back. It's been years. https://t.co/2ESt2ko2yE
Cyborg Chaos Mage: Godkiller (They/Them) @djtinybubbles
Reported 2021-07-25 10:08:10
@smartthings mesh routers are unstable. I have to unplug and plug them back in almost every day. It's not from an internet outage, either; they're just not good mesh routers.
zeynep sürell @zeynepsurell
Reported 2021-07-25 09:58:26
@SamsungSupport Please help me about this issue. I prefer Samsung products continuously as well as phone, TV, disch washing machine, freezer, refrigerator, microwave and washing machine .
zeynep sürell @zeynepsurell
Reported 2021-07-25 09:55:38
@SamsungSupport I took pictures of my washing machine after it had a problem and I did some research on how this can happen by asking the other companies in nearby.
zeynep sürell @zeynepsurell
Reported 2021-07-25 09:55:18
@SamsungSupport I didnt accept their offer again. The problem was about manufacturing or enginerring defect. But they have never accept their defect. I dont want to pay 1700TL for engine mount. İt was nonsense
zeynep sürell @zeynepsurell
Reported 2021-07-25 09:54:59
@SamsungSupport When ı talk with Mr. Mustafa who work in a solution team, I said that if they could not solve my problem, I would send an e-mail to South Korea Samsung. They called me back 2 days later and they offered me discount from 2200 TL to 1700 TL.
zeynep sürell @zeynepsurell
Reported 2021-07-25 09:54:11
@SamsungSupport At the following times I wanted to get information about the status of my problem by phoning Samsung customer service .
zeynep sürell @zeynepsurell
Reported 2021-07-25 09:53:58
@SamsungSupport They asked me to pay 2200 Turkish lira to solve the problem. I was shocked. The engine mount only 15 TL in everywhere. I am sure that they can change only this piece. I told them that ı will decide to fix the problem after that ı call samsung customer service.
zeynep sürell @zeynepsurell
Reported 2021-07-25 09:53:38
@SamsungSupport I told them how incident occured. And they told me the problem. The problem was about engine mount. They said that they should change the engine mount, engine and drum because the engine mount made of plastic fell off.
zeynep sürell @zeynepsurell
Reported 2021-07-25 09:52:24
@SamsungSupport I called samsung customer service 3 times a day to find a solution. But they didnt find a new way to fix my problem. They only told me that ı should pay the cost that they have told me.
zeynep sürell @zeynepsurell
Reported 2021-07-25 09:52:11
@SamsungSupport probably will pay between 1400 to 2000 to fix it. ''
But ı didn't accept their offer because it was too much cost to fix the problem., ➡️
zeynep sürell @zeynepsurell
Reported 2021-07-25 09:51:48
@SamsungSupport A few hours later Samsung Authorized service called me to find out the problem. I told him what happened about washing machine and he told me that ' You need to pay us 100 TL for find out of the problem and ıf the problem about the motor of machine you probably➡️
zeynep sürell @zeynepsurell
Reported 2021-07-25 09:50:09
About 5 or 6 years ago, I bought the Samsung washing machine wf1804wpu model which is more expensive than the other brands. So far, no problem.After 5 years, approximately at 04:00 AM july 12, 2021 when I was sleeping, ı heard a weird sound came from...
@SamsungSupport
Jeeva @Jeevarathinam
Reported 2021-07-25 06:36:29
Samsung Galaxy M30s Phone doesn't long for 2 years and put us in situation to pay half of mobile amount for Motherboard replacement. Kindly fix this ongoing issue, most of users facing this issue and no update from Samsung regarding this @SamsungSupport
Payal @That_Nerd_Gal
Reported 2021-07-25 03:03:48
@Shahid2703 @TechHighest @SamsungMobile @Samsung @samsungsupportt says they can do nothing it is water damage. But the Litmus Test they use changes color even if there is moisture or due. They don't check the real problem with the machine. Got my phone checked outside, they say its manufacturing defect.
Matt B @b4bendetta
Reported 2021-07-25 00:59:43
@SamsungSupport I have never experienced less competent customer service before with my recent issue purchasing a TV with you. Your agents are useless solving my issue and escalate me to IT where nobody replies to my inquiries. There is a glitch checking out on your site.
Kayla @Kayla101388
Reported 2021-07-24 22:46:31
My Mom has an older model Samsung Galaxy, the J3, & all the severe & amber alerts she gets r from another state instead of from the state we live in, is there a way to fix it so she gets in state alerts instead of out of state?
@SamsungMobileUS @SamsungUS @SamsungSupport
Zachary Red @lZacharyRedl
Reported 2021-07-24 15:43:01
@SamsungSupport @Samsung @SamsungMobileUS
My phone was damaged by your repair team and now you're refusing fix the damage that has been done to the phone from your mistake... https://t.co/sJ8c0K74A5
@stuNseeD.orG @stuNseeDorG
Reported 2021-07-24 13:42:16
@SamsungSupport @Samsung @SamsungUS #icemaker #woes we bought this freezer from a retailer that did not explain the manufacturer warranty was null. The Ice Maker went out and now our warranty company @AHS_Warranty won't fix it because it's a known issue. One that you got sued for https://t.co/cBAUWcMEbO
Emjay Dubbya @MaisonDehors
Reported 2021-07-24 08:24:10
@SamsungSupport Perhaps you can help. I've asked @SamsungCanada a few times now, and they never even bothered to reply, let alone solve the issue.
Since the last Samsung update, Samsung P*** no longer recognizes Twitter despite being on the P***'s list of auto-sign-in apps.
Zachary Red @lZacharyRedl
Reported 2021-07-24 05:24:15
@Baileyyyyy_22 @SamsungSupport Samsung literally scams people. They damaged my phone in their repair center, acknowledged they did, and now won't fix it. I'm not surprised you had your issue. They'll make up any reason not to fix an issue they caused. @SamsungSupport
Zachary Red @lZacharyRedl
Reported 2021-07-24 04:42:48
They also refuse to honor the warranty for the original reason I sent my phone into them even though their own team told me the issue with the phone is from manufacturing the device. I feel scammed out of a service I paid for. @Samsung @SamsungSupport
Zachary Red @lZacharyRedl
Reported 2021-07-24 04:38:00
@SamsungMobileUS
@SamsungSupport @Samsung
I could not imagine a worse experience with any customer service team.
Sent my phone in for a warranty repair and they damaged my phone badly.
Now they refuse to fix the damage done to the phone by their team. Don't buy Samsung folks.
joel @jrhoads228
Reported 2021-07-24 04:26:17
@SamsungSupport or @VZWSupport somebody better help me figure out why my phone is acting like a pile of crap when I call somebody or somebody calls me sometimes I have to hang up and call back its annoying as heck to do that help me fix it before I switch to another carrier
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