Is SmartThings down right now?
(latest update January 27, 2021)
SmartThings Inc. is an American smart home. Is it up or down? Is it down for me? Check the status or Report your issues below!
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SmartThings Latest Reports
Nathan Rodriguez @mexi_nathanr
Reported 2021-01-27 18:01:30
@SamsungSupport They were able to take care of this issue for me. Thank you!
Shane Meyer @dabonesm11
Reported 2021-01-27 15:27:43
@SamsungSupport ever since the new android 11 update my phone rings for no reason throughout the day sometimes its only 2 sec and other times it's at least 10 sec please help me to try and fix what's going on
Reported 2021-01-27 15:26:21
@is_that_a_read @SamsungSupport A friend of mine do***ented a very similar problem with Samsung and his washer last week. They're getting a new washer in a week or so, but it took a lot of phone calls and customer service ****. They also got a $50 check.
Reported 2021-01-27 13:50:23
I have problem with samsung itfit solve the issue reference number 1164598231 Customer care have given Reference nub:2297281612 @SamsungMobile @SamsungIndia @SamsungSupport
Reported 2021-01-27 12:25:00
@SamsungSupport @SamsungMobileUS The fact that “customer service reps” barely speak English, ignore the info you provide which they ask for over & over before providing an answer unrelated to the issue and refusing to transfer the call to a higher up = WORST CUSTOMER SERVICE EVER
Reported 2021-01-27 12:13:29
Hey, @SamsungSupport my problem is still not being "handled" by anyone as far as I can tell- nothing other than "Call us," which I have done multiple times. WHo is handling it?
Charlie Smith SRST @MIRACLECHARLIE
Reported 2021-01-27 09:18:03
I know, first world issue, but, after yesterday's @SamsungSupport Android update- my volume slider has moved to a side display & getting all 4 sliders to come up seems impossible without going to media screen. And in app notifications aren't clearing after looking at them in app
Mary-Kate Allen @mkallen7
Reported 2021-01-27 04:29:21
Dear @SamsungSupport. Get a better company to service people on Georgia. I’ve been 2 weeks without a dryer & the company you’ve ***igned to fix it isn’t answering the phone (multiple tries). I’d really like to clean my hubby’s clothes from the hospital. Do not recommend.
Reported 2021-01-27 00:19:48
@CEOofSamsung @SamsungIndia @SamsungSupport @Ranjivjit plse respond kn my issue . If not let me know I will go further level.
factory jones @factoryjones
Reported 2021-01-27 00:18:49
@SamsungSupport do you know about this issue with Amazon Prime Video?
K RR @KRR2011
Reported 2021-01-26 23:28:13
@SamsungIndia @SamsungSupport @SamsungMobile GM Guys, we are using multiple Samsung mobiles from S2 to latest one.(S2, C7,A70, A7s, M10s, A10s,S7 edge ). We love samsung mobiles. However, I got issue with S7 edge display. Service center quoted around 16 thousands.
Reported 2021-01-26 21:37:58
@SamsungSupport It's not my issue, it's @MarkJWestpfahl's.
Mark J. Westpfahl @MarkJWestpfahl
Reported 2021-01-26 20:42:44
So, @SamsungSupport, I decided to take a quick video (one I wish I could take on the new #GalaxyS21Ultra!) to showcase the problem. $399.00? $499.99? $749.99? $949.99. I'm clicking the same things every time, but getting different prices? @SamsungMobileUS @SamsungMobile @TMobile https://t.co/kxHvh74VY4
Tina Marie @TinaMarie_80s
Reported 2021-01-26 20:33:17
@SamsungSchweiz @SamsungAU @SamsungCanada @SamsungDC @SamsungEDU @SamsungHealth @SamsungLatin @SamsungNewsUS @SamsungSupport @SamsungUS @SamsungUK • SAMSUNG • Contacted via email & website *
Samantha Ritter @samosa88
Reported 2021-01-26 20:18:56
@SamsungSupport the bevel for our frame tv came broken and we were told to order a new one, send the broken one back, and then we would get a refund. No refund, and every time we call customer support they disconnect just as we are about to secure a refund. What do I do?
Reported 2021-01-26 19:51:18
@SamsungSupport Utterly useless because what broke it is the update you people knew was breaking S10 series phones. Stop holding the ability to roll back broken updates behind going to physical locations in a pandemic.
Bowser 🇺🇸 @Hardogsnight
Reported 2021-01-26 18:22:10
@SamsungSupport There's no mushroom emoji and I really need one. My joke doesn't work without it. Please fix this
KBarbara Beretta B. @berettasudaca
Reported 2021-01-26 18:19:31
@SamsungSupport Not working in @SamsungPeru #SamsungPeru https://t.co/lPkVCSB4xj I need a solution ASAP. Technicians keep asking for money and trying to fix the wro h parts. We need a back pipe switch, factory issue.
Yermomnekkid Begginferdick @yermomnekkid
Reported 2021-01-26 17:46:15
@SamsungSupport Nah I'm good. I punched it because tap to wake wouldn't respond after 10 attempts and broke the inner screen. That solved my problem because I got a new S6 upgrade under my device protection plan. Take that.
Buck Chowder @BuckChowder
Reported 2021-01-26 16:40:18
@smartthings Fix your damn app! This is getting ridiculous.
Reported 2021-01-26 13:57:38
@SamsungSupport @SamsungIndia Please i m begging you resolve this issue , as we have imp event and guest coming home and we are in remote place not in metropolitan areas , getting things resolve in rural areas its difficult and our image on stake
Reported 2021-01-26 13:40:39
@SamsungSupport can I get some help after dealing with Samsung care for 31 days they literally told me today that they will not honor the warranty cause they don’t want to work on my 75in TV and that they will not come out and fix it.
Sir Mike @Sir_Mike_SD
Reported 2021-01-26 13:03:05
@SamsungSupport The problem is intermittent and has happened twice in the past 3 months. I cannot find any loose or cracked hoses. Which tells me that it's a problem with the design of something on the unit.
Reported 2021-01-26 09:54:27
@Samsung @SamsungSupport @SamsungUK I brought a new samsung smart tv in November 2020 from @curryspcworld & now the tv volume keeps going up & down on it's own. I have tried contacting via call but it says incorrect number. Need help asap as I didn't pay such hefty price for this
Reported 2021-01-26 08:41:10
@SamsungSupport the new update for the galaxy s10e removed the option to hide front camera. 3 tech coaches couldn't help. Now I have a black dot that I can't get rid of. Please fix.
Nikki Lee @CannibalGurl69
Reported 2021-01-26 08:28:00
@SamsungSupport Thank you. If they can fix it in another update that would be great. Everyone I know hates it.
Craig Shames @CraigSEsquire
Reported 2021-01-26 07:36:40
Hi @SamsungGearS2 @SamsungSupport The update on your gear watches yesterday were supposed to improve the sleep tracking. Now it's just broken and doesn't work. Please fix I love this future.
Jaswant Singh @Jaswantrock05
Reported 2021-01-26 00:13:09
@SamsungIndia @SamsungMobile @Samsung @SamsungSupport Worst service from Samsung so far , Purchase a new Samsung M21 from Amazon on aug 2020 and there was some issue in my phone visited service center even phone is under warranty period but they not able to resolved https://t.co/z6ubi1kFOT
David Mackey @PastorMackey
Reported 2021-01-25 23:24:27
@Matty411 @smartthings I had the same issue last week with mine. They are brand new but had been sitting in a box for 4 months. I had to take battery out, restart hub then put batteries back in. Working perfectly now.
Reported 2021-01-25 22:21:08
@SamsungSupport Thanks for those. It's connecting fine, the issue is when I turn it off and back on. It won't reconnect to the network. If I power off a second time, unplug it, then turn back on it does work. Similar issue https://t.co/ixwSrraYt3
professional social distancer for 5+ years @MK12679
Reported 2021-01-25 22:07:00
@SamsungSupport I have a galaxy S20FE. In my drop down panel I have an option "scan qr code" but it just takes a picture of it. What am I missing? If I need a separate app to actually read it, then why is that option there at all? Is there a setting I missed?
Reported 2021-01-25 17:50:06
@SamsungSupport This is the 8th time we have had to Force defrost due to ice buildup just to get the ice tray out, then have to chip away the ice. This is ridiculous. What is Samsung doing about this widespread problem? I know there is a cl*** action suit pending https://t.co/GeAMkCm6gz
Dan Slattery @immunity5
Reported 2021-01-25 16:31:23
@SamsungSupport is your online cart down? I've been trying to purcahse an S21 5G Ultra for 3 hours and it will not process the order.
Reported 2021-01-25 14:17:42
@SamsungSupport Glad to report Sonos Beam and Samsung UHD Series 8 TV issue resolved with HDMI e-ARC input. See troubleshooting solution in photos to save headaches for others. #sonos #sonosbeam #beam #sonosarc #arc #hdmi #samsung #samsungtv https://t.co/vWcB9gtNYj
Reported 2021-01-25 10:04:19
@SamsungSupport @SamsungTV @SamsungUS I need help, Samsung repair completely messed up my tv, and need someone to fix it asap, Samsung over the phone not even helping. it is completely cheated, I am suggesting everyone does not buy Samsung tv, if you buy will never get support
Reported 2021-01-25 09:39:57
@SamsungSupport is there literally ANYONE that can help me with your company? I’ve talked to about 11 representatives and not one is able to ***ist me. I have a broken refrigerator that I bought less than 8 months ago and hasn’t worked 1 day since delivered. Your service is awful
Reported 2021-01-25 08:47:15
@SamsungSupport Nah, the issue resolved itself after a few minutes, thanks.
Reported 2021-01-25 07:04:54
@SamsungSupport please check your DM’s. I, like many others, have another issue with my ice maker in my fridge and am seeking a resolution.
Reported 2021-01-25 06:43:53
@SamsungSupport @Sonos HELP! After hours of tech support & researching, Samsung UHD TVs seem to have numerous HDMI-CEC a-ARC compatibility issues where other HDMI devices interfere w/ Sonos Beam soundbar. Fix firmware now & help all customers PLEASE. https://t.co/YcaZx09Uon
Narasimha Rao @nnarasimharao
Reported 2021-01-25 01:00:12
@SamsungSupport Dear Samsung support, Samsung A50s 96th day of purchase visited twice within a month for hanging issues, formatted replaced motherboard, still problem exists, keep prolonging issue, waiting for Warranty to expire case is still pending, Service reference number 4315916463.
Pete Dillenbeck @petedilly
Reported 2021-01-24 22:31:23
@SamsungUS Hey @SamsungUS & @SamsungSupport, your high end refrigerators have terminal design flaws! My wife and I spent $2500 for one of your best models 5 years ago and in less than two years the ice maker was dead. Unrepairable. Appliance repair has tried to fix it twice with no luck. https://t.co/YbvF9nykzS
Reported 2021-01-24 17:24:42
@SamsungSupport hey my smart tv is connected to the internet but wont play samsung tv and wont load apps is there an issue behind the scenes? My internet is working fine i am using my xbox to watch tv but prefer to use my tv apps :)
Steven Levine @Thunderelic
Reported 2021-01-24 12:45:47
@SamsungSupport we purchased a new Samsung refrigerator 7 years ago. We have replaced the ice maker twice, and it’s broken again. We’ve also replaced 5 door racks which cracked during normal use. Our new refrigerator will arrive in 2 weeks. It isn’t another Samsung piece of 💩.
Andrew Spangler @shootnhack
Reported 2021-01-24 10:35:05
@SamsungSupport Bought my wife a Watch 3, since you updated the app, she is unable to login, stuck at a spinner. Adding the account manually (android) (Sync Samsung Health with Samsung account) crashes accounts app on NON-samsung phones. I'm guessing that is where your broken
Atul Kumar Bhatnagar @AKBhatnagar1
Reported 2021-01-24 06:24:20
@LotusElec @Samsung @SamsungUS @SamsungSupport @consumerforum_ @forum_consumer @narendramodi @PMOIndia sold defective side by side refrigerators thru Lotus Electronics and no response about solving issue in 11 Days.
inderjit Rao @id751
Reported 2021-01-24 03:34:36
@SamsungMobile @SamsungSupport @SamsungIndia After m51 UI 2.5 update, light is getting captured more in selfi 32MP mode. selfi in low resolution working good.problem only in selfi 32 MP mode. both LOw and high 32MP pic attached https://t.co/ShAcNWtjuu
William Hasan @_williamhasan_
Reported 2021-01-24 01:58:30
@SamsungSupport We have create a topic for that, but never been responded and until now never seems to fix the issue update after update. We Hope to get your attention on this issue. Thank you. https://t.co/x4OmGeR9L9 https://t.co/B9dLMxAY2j
inderjit Rao @id751
Reported 2021-01-24 00:46:50
@SamsungMobile @SamsungSupport What happened after this update 2.5 in M51? The problem is coming in front 32MP shot only. I am sending a same photo of both 32 MP and 3: 4 mode Hope you understand and send a reply. Light did not adjust to rear house and road soil in 32 MP https://t.co/FnM9rYpKaK
Rob Portinga @mcnee
Reported 2021-01-24 00:22:11
@SamsungSupport ::sigh:: Samsung phone owner since S2, 2 tablets, watch, 3 TVs, but looking deeper, seems there is a really prevalent issue with the LEDs on the NU series. Very disheartening.
Migraine Strong @MigraineStrong1
Reported 2021-01-23 16:07:33
@GoodishIntent @PedsAly @AmyGDalaMD Does the ice maker work? Ours stopped working shortly after the warranty expired. @SamsungSupport knows it’s a problem. Hope they fixed it on yours?