Is Sky down right now?
(latest update September 19, 2021)
Sky UK (formerly British Sky Broadcasting Limited, BSkyB and Sky) is a British telecommunications company which serves the United Kingdom and it's owned by Comcast. Sky provides television and broadband Internet services, fixed line and mobile telephone services to consumers and businesses in the United Kingdom Is it up or down? Is it down for me? Check the status or Report your issues below!
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Danielle✨Holdsworth @dsa0905
Reported 2021-09-19 06:20:39
@SkyHelpTeam Oh that’s just give me headache. How do I find what’s going to be on on Thursday? Don’t even have a search bar anymore. I’m not done with the kids don’t change what’s not broken 😩
Linda Pattinson @LindaPatti
Reported 2021-09-19 06:05:35
@SkyHelpTeam Actually yes. I’ve had to reset the PC wireless adapter so the issue could be the router. I will take up the issue with BT aswell
Tony Marsh @Tony_Marsh1980
Reported 2021-09-19 05:58:36
@SkyHelpTeam It literally doesn't say that anywhere. None of these options are my issue so can't go any further.
Regarding the engineer visit. I didn't do anything that I wasn't comfortable doing like reseting everything on my box incase I wipe everything https://t.co/mNz5pCFJvW
Lisa Welsh @lislwelsh
Reported 2021-09-19 05:47:16
@SkyHelpTeam outage in my area but no issues according to your 'help' page. Please explain.
JR @j_k_r_lfc
Reported 2021-09-19 05:39:02
@SkyHelpTeam My internet worked, I had a line and internet once dns was changed - that’s the issue your dns was down!
Jessica Parry @j_h_parry
Reported 2021-09-19 05:31:32
@SkyHelpTeam my internet has been regularly going down for about 2 weeks now. Tried resetting the box but no luck & can’t find a number to call on your website. Can you help?
Matthew Sagar @matthew_sagar
Reported 2021-09-19 05:23:21
@SkyHelpTeam Thanks- I recently changed the batteries in my remote so might be that - will try this fix later and let you know!
Sir Bill Taylor @SirBillTaylor
Reported 2021-09-19 05:13:25
If I pay @SkyHelpTeam & am contracted to receive a service (TV in second room) & it’s erratically unreliable, I report it & we’ve had 3+ engineer visits! What’s next? They did promise a final solution.
ℝ𝕠𝕤𝕤 ℂ𝕠𝕝𝕝𝕚𝕖𝕣 @argyleross1985
Reported 2021-09-19 04:46:16
@FatJanner @SkySports @mikemartin46 @SkyUK Same issue for me last night. Showed Wigan, Sunderland and Sheffield Wednesday. Absolute **** poor. Better off watching @QuestTV
🟡Srg @goforsergei
Reported 2021-09-18 18:14:34
connection so bad, @Speedtest can't even connect... 🤦♂️
I'm beginning to wonder if there's no outage and for some reason I'm being throttled, @SkyUK? 🤷♂️ https://t.co/TtezJrfllg
🟡Srg @goforsergei
Reported 2021-09-18 18:09:11
my current internet connection with @SkyUK 🤦♂️
#broadband #internet https://t.co/Lx6XB9Jduq
Jake @JakeAin99
Reported 2021-09-18 17:40:45
@SkyHelpTeam Can I get help with an account issue?
Paul @pauliboo
Reported 2021-09-18 17:23:31
@SkyHelpTeam Broadband down in Warrington WA5, I can’t use the service check as I don’t know my landline phone number, plus is can’t access the website properly as I have poor 3G Internet.
nathan taggart @naffyt77
Reported 2021-09-18 16:12:53
@SkyHelpTeam wtf you send a txt tell it's fix is it **** as like gone down yet again and all you "help" says it's fine when it isn't
katie @ktyg77
Reported 2021-09-18 15:57:50
@maut_nichole @SkyHelpTeam My smart TV is constantly stopping because of sky's awful WiFi going down 🙄 off to Vodafone I go!
RoyArcher @5375RoyArcher
Reported 2021-09-18 15:41:41
@SkyHelpTeam broadband down again. Can't get through to speak to anyone and the automated service cut me off. Seems to be crashing everyday now. Ultrafast is no good when you can't even connect.
Janice 🌊🌊🌊 @en1gmaw4
Reported 2021-09-18 15:15:21
@SkyHelpTeam I did your own test on my connection as internet running slow and constantly needs resetting, after a lot of tests it said there was a problem & I needed a new hub. I requested new hub then got message from you saying you won’t give me one, I need to call a number.
yo mama 2.0 @keemandh3
Reported 2021-09-18 14:58:17
@SkyUK fix your dam internet, I want to play warthunder.
Trudy cornwell @TrudyCornwell
Reported 2021-09-18 14:48:26
@SkyHelpTeam None that is problem as its still.not sorted and you now saying it won't be till October worst customer service and rudest most unhelpful staff ever
PWG @patrickwg72
Reported 2021-09-18 14:40:41
@SkyHelpTeam Thanks for your help. Problem now fixed.
Andre Louis @FreakyFwoof
Reported 2021-09-18 14:39:59
@FatEeyore @SkyHelpTeam @Mooncat86 has just tested and done all the steps outlined, and the disk in the box is broken, we need a replacement Sky Q box. Easy to test for. When pausing live TV it says there's an issue with the drive.
David Tipping @david_tipping
Reported 2021-09-18 14:04:27
@SkyHelpTeam Thanks but still doesn’t cover my problem.
steve @__Steveo
Reported 2021-09-18 14:00:27
@SkyHelpTeam spoke to your “overflow” call centre with a subscription issue only to be confronted by a very rude advisor who basically said I just have to put up with it or upgrade to sky Q. I asked for a manager so he transferred me to cancellations. Have a word ffs 🤬
Liam Jordan-Martin @LJordanMartin
Reported 2021-09-18 13:42:19
@SkyHelpTeam spot the issue with the Sky Go macOS app icon. https://t.co/sgCcSUIO1A
Courtenay S. Gray @courtenaywrites
Reported 2021-09-18 13:27:57
@SkyHelpTeam Yes, as always. It’s a problem on your end that has been occurring for the last two weeks. It’s getting a joke now. You charge exorbitant amounts of money for poor services.
katie @ktyg77
Reported 2021-09-18 13:19:11
@SkyHelpTeam is there a problem with broadband in Carlton, Nottingham?
Michele @michelemf2710
Reported 2021-09-18 12:59:54
@SkyHelpTeam @Worthing_Herald Anyone at news agencies or Sky who deals with Worthing got any ideas how this issue can finally be resolved? It’s painful trying to get any help/ answers by phone or online obo my elderly parents. Thanks in advance.
Chris Blyth @BlythMeister
Reported 2021-09-18 12:42:04
Apparently cancelling a @SkyHelpTeam engineer because the problem fixed itself (or was fixed remotely) would have cost me £25.
Bloody glad I didn't cancel.
Engineer hooked me up with full @skysports rather than just @SkySportsF1 AND saved me £1 a month (18 month contract)
Mark Murphy @_MarkM_
Reported 2021-09-18 12:22:59
@SkyHelpTeam Now it’s suddenly back to where it should be … you found the problem didn’t you?
Mark Murphy @_MarkM_
Reported 2021-09-18 12:17:04
@SkyHelpTeam That didn’t help … apparently there is no issue at Sky’s end and I should be enjoying 80Mbps!
I’ll keep checking stuff at my end but I’m pretty sure Sky has an issue that it hasn’t spotted yet or is willing to admit to … not for the first time!
Michele @michelemf2710
Reported 2021-09-18 12:16:32
@SkyHelpTeam How many times is it acceptable to chase a Co. that you are paying for a service to be fixed? How many phone calls? How many different people need to ask the same questions? Who on earth will take responsibility and actually get Sky to fix the prob in West Sus*** - Goring By Sea?
Make.upby.lb @UpbyLb
Reported 2021-09-18 12:09:11
@SkyHelpTeam They said they have fixed the issue but its disconnecting loads again I'm having to use my data
Simmy Sandhu @SimmySandhu3
Reported 2021-09-18 12:05:23
@SkyHelpTeam We have logged the problem with sky and have been told that an engineer will be out. But given no date so in weeks? Days? Months? https://t.co/eJq7WRrdyF
Michele @michelemf2710
Reported 2021-09-18 11:54:52
@SkyHelpTeam So today is Sat 18 Sept and my parents STILL have had no response or fix to their faulty Sky BB/Landline. I honestly didn’t realise how lax Sky is until this happened.
People need to be aware to avoid Sky as their cust service and lack of urgency to fix faults is a disgrace!
Phil Lightbody @flop201427
Reported 2021-09-18 11:46:02
@SkyHelpTeam my Internet isn't working in Hill of beath and my mother in laws isn't working in Kelty we have both phoned both on separate occasions but we were told its an area connection problem and my mother in law was told its just hers and is getting a tec call out. Wt doI d?
Mark Murphy @_MarkM_
Reported 2021-09-18 11:35:49
@SkyHelpTeam Its not a wireless issue … my main mac is hard wired to the router via ethernet and showing the slow download speeds
Fliss @Fliss_n_That
Reported 2021-09-18 09:57:46
@SkyHelpTeam @Mikeyb13280 Same issue here - also Mid Wales...
🟡Srg @goforsergei
Reported 2021-09-18 09:53:21
@SkyHelpTeam problem with the connection? seems to be up now but still slow 😔
🟡Srg @goforsergei
Reported 2021-09-18 09:35:05
@SkyHelpTeam intermittent issue
I've done the online test which first says there's an issue, then tells me to check connections, then says everything's fine - great design 👏🏼👌🏼
the automatic phone service did the same then hung up on me
when it's connected, waaay below advertised speed
El_Samael. @El_Samael01
Reported 2021-09-18 09:30:23
@SkyHelpTeam im not the main line holder for the account. The issue is as i stated im not getting any broadband even though my area shows its not affected and im getting signal only during the evening time. All i want is a explanation for this not to run tests that dont help.
Michael bentley @Mikeyb13280
Reported 2021-09-18 09:15:15
@SkyHelpTeam sky broadband down in mid wales? Followed the usual list to get back up and running but still not working
🟡Srg @goforsergei
Reported 2021-09-18 09:07:29
when it's not completely down, this is what I'm getting from @SkyUK 😭🤦♂️
heeeelllllppppppp!!!! 🙏🏼🙏🏼🙏🏼
#Glasgow #Shawlands @aboutshawlands https://t.co/sUE16cTcOd
nathan taggart @naffyt77
Reported 2021-09-18 08:20:09
@SkyHelpTeam Let's just hope I don't have a break down
nathan taggart @naffyt77
Reported 2021-09-18 08:19:31
@SkyHelpTeam Yes they detected a problem. As I suffer with depression and anxiety really bad at the minute gaming is my only release stress and pressure I have and now you're telling me I've got to wait 2 working days so that won't include the weekend I'll start from Monday
Make.upby.lb @UpbyLb
Reported 2021-09-18 08:17:26
I am not paying for nothing fix your Internet i shouldn't have to use my data @SkyHelpTeam
Gregory Allan @cra5hed
Reported 2021-09-18 08:04:12
@SkyHelpTeam Do the WiFi connectivity on your devices is rubbish it drops it lags and I've tested with multiple device's same problem. https://t.co/gui333eyM6
Ravinder Kumar @ravs73
Reported 2021-09-18 07:12:44
@SkyHelpTeam Internet down at ME7 1DE (14 Jeffery st), since the morning. Seems like an accident nearby have caused this major disruption. For the moment, I am using sky mobile data and continuing my work, but request quick repair and support.
Liz McNally @LizMcNally6
Reported 2021-09-18 06:36:01
@ParanoidOneDro1 @Killah7007v2 @Norikosan1997 @StopFundingHate @SkyUK @MoneySupermkt @direct_bullion @thegoldbullion @DevaracingGroup @Ragingbullbilt @GBNEWS Best quote from the channel..
"We let both sides of the argument down by oversimplifying a very complex issue."
Liz McNally @LizMcNally6
Reported 2021-09-18 06:14:07
@ParanoidOneDro1 @Killah7007v2 @Norikosan1997 @StopFundingHate @SkyUK @MoneySupermkt @direct_bullion @thegoldbullion @DevaracingGroup @Ragingbullbilt @GBNEWS this down as SFH has decided to do on their personal opinion, shown by a campaign before any broadcast or taking into account Ofcom or loooking at the whole rather than narrow minded, misinformed views, any companies/institutions like this in society are imposing THEIR own narrow
Andrew Thomas @Andrew_Thomas4
Reported 2021-09-18 06:11:44
@SkyHelpTeam Well when I do a test says it’s fine. And when I do it when it’s down it conveniently doesn’t load up. Every 20/30mins it just cuts out flashes orange for a few seconds then goes back green. Been happening last two days now shocking
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