Is Sky down right now?
(latest update January 17, 2022)
Sky UK (formerly British Sky Broadcasting Limited, BSkyB and Sky) is a British telecommunications company which serves the United Kingdom and it's owned by Comcast. Sky provides television and broadband Internet services, fixed line and mobile telephone services to consumers and businesses in the United Kingdom Is it up or down? Is it down for me? Check the status or Report your issues below!
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Mo Mon 🧡 @sweet_fact_all
Reported 2022-01-16 21:27:06
@wulliecrawford7 @_Mccusker23_ @Kate9303 @SkyUK @SkyHelpTeam I'm in WL and mine has been down for an hour already.
Richieeeeee @asborich
Reported 2022-01-16 19:43:35
The only thing reliable about @SkyHelpTeam broadband is that is will always go down just after midnight.
Given up asking for it to be sorted.
If you’re looking for a broadband provider, avoid them like the plague.
Shaunie Buckley @Shaunie_Jade
Reported 2022-01-16 17:20:13
@SkyHelpTeam well that’s a lie. I had Chicago fire on series link last series and have just gone looking as it hasn’t auto recorded the next series. Is there a way to fix this?? https://t.co/iZJFvTtuT4
Shelbie @Shelbstarx
Reported 2022-01-16 16:41:42
@SkyHelpTeam what has gone on with your Internet for the past few nights??? Constantly going down! Absolutely shocking! Roll on march when we can switch NEVER AGAIN!
Michael Slack @MichaelSlack93
Reported 2022-01-16 16:07:52
@SkyHelpTeam Thanks - it says we’ve got an ongoing issue and that an engineer is ‘coming soon’ but without a fixed time or date. Is there anything we can do? We have three of us working from home tomorrow
Chand @Chand__
Reported 2022-01-16 15:57:19
@virginmedia my internet has been down from the 13th of Jan and is due to be fixed on the 21st!!
It has been bad for the last 3 weeks, missed appointments.
i mean its unacceptable. Can you send me a hub while it gets fixed?
If its not fixed by 21st of Jan im going to @SkyUK
Gemma Smith @GemmaA75
Reported 2022-01-16 15:48:36
@duncanwise @ITV @itvhub @SkyUK Having the same problem?
Michael Slack @MichaelSlack93
Reported 2022-01-16 15:40:57
@SkyHelpTeam our wifi has been down for the past two days - tried calling and was told by the automated system that an engineer would be out within two working days but haven’t heard anything further. Please can you get in contact / confirm?
Rebbie Omichrist McGee 💙 @rebbiemcgee
Reported 2022-01-16 15:12:57
@****ndom @virginmedia @SkyUK My internet has been a nightmare all weekend too (I'm with Vodafone) so I'm wondering if it's a UK wide broadband issue
Bevis Musson @bevismusson
Reported 2022-01-16 14:50:46
@SkyHelpTeam Are you able to help with a query about whether I can swap a SIM from my Sky Mobile into another handset (because the original handset is broken)?
Lauren Maybank @LaurenMaybank
Reported 2022-01-16 14:27:18
@SkyHelpTeam TV and broadband has been down for over 3 hours in Kent, is there any ETA?
(Sianide) Sian walding @sianide82
Reported 2022-01-16 12:56:50
@SkyHelpTeam It keeps coming up Technical Issue it's not you it's us. I struggle making calls due to my Anxiety https://t.co/GHChPOMX8q
Lee Roberts @MrLeeRoberts
Reported 2022-01-16 12:36:46
@duncanwise @ITV @itvhub @SkyUK Have to use ITV hub which is no longer on Sky.. @_DanielRyan
I had same issue
Alex Dowse ⚡ @DowseAlex
Reported 2022-01-16 12:13:30
@SkyHelpTeam I beg you get your **** together and fix the internet down our road! Literally it’s beyond a joke to pay for this **** internet https://t.co/wFRwHmTqWC
Harlow Kitty @harlow_kitty
Reported 2022-01-16 11:14:54
@SkyHelpTeam You’re sending me back via the routes I’ve already gone down. I can’t speak to any of your reps until I pay up. This isn’t right. Whatever my account status, I should be able to contact @SkyHelpTeam on the phone and speak to someone.
Rob @sideshow_2
Reported 2022-01-16 11:04:16
Sorry @rickygervais I’m going to have to mute you on here for a bit as my internet’s down and has been for the last 2 weeks thanks to @SkyUK so I’m unable to watch #AfterLife3 and I fear I might see a spoiler RT or something. Just wanted to give you a heads up
Jemalki @jemalkiinlove
Reported 2022-01-16 10:29:31
@SkyHelpTeam Whenever it drops this page opens on all devices. Im ethernet wired into my router, there is nothing wrong with the set up in my home this is an external issue please can we get this resolved. https://t.co/jWeEU5DVzH
Gov Singh @GovST1
Reported 2022-01-16 09:55:54
@SkyHelpTeam Same issue, just goes to a blue screen. Tried resetting the box aswell but same problem.
Gov Singh @GovST1
Reported 2022-01-16 09:51:18
@MrRic_Hard @SkyHelpTeam @MartinP72260574 Same problem for me too... Blue screen, all over uhd channels work.... 2nd day in a row now
Domestic & General Support @DandG_Support
Reported 2022-01-16 09:36:06
@thonrebel***** @SkyHelpTeam @SkyUK Hi Flora. I have provided you with the Sky protect complaints number. They have a complaints process that needs to be followed please call and ask this issue be investigated. We help if we can but cannot investigate Sky insurance plans on the social media team.
Thank you, Paul
Y2Jay @Jay_Gallacher
Reported 2022-01-16 08:50:19
@SkyHelpTeam That's great however went through to cancellations and they are closed
So i have had this issue for 5 years and been paying over what i should it's not difficult to sort but the customer service make it difficult
Lewis Fewings @FewingsLewis
Reported 2022-01-16 08:39:48
@SkyHelpTeam It just closed down and not loading
🇮🇪Nadia🇮🇹 @bubblynads29
Reported 2022-01-16 08:27:14
@SkyHelpTeam Hi team yes I have I think this issue maybe on the @discoveryplusUK @dplus_supportUK side as their website will not let me put in the code. We have free 12 months up this month is there anyway we can continue it through sky? Thank you
David 💙 @65Dangermouse
Reported 2022-01-16 08:23:53
@SkyHelpTeam Hi is there still a problem with viewing Ultra HD on your platform.
Andrew Boycott @Droop69
Reported 2022-01-16 08:22:29
@SkyHelpTeam seems no-one knows how to fix my router, can't access @BBCiPlayer or @itvhub when connected either wireless or wired as it thinks I'm not in the UK
🇮🇪Nadia🇮🇹 @bubblynads29
Reported 2022-01-16 08:09:29
anyone else having this problem trying to connect their @discoveryplusUK account to @SkyUK @discoveryplusUK won’t let me@input the 6 digit code to connect to sky box 🤦🏼♀️🤦🏼♀️🤦🏼♀️💁🏻♀️ https://t.co/8kq98O6uno
Andrew Boycott @Droop69
Reported 2022-01-16 08:05:44
@freesat_tv It's 1gb hd (new model) it's a @SkyHelpTeam problem as phones won't play iPlayer either but that can't/won't help as it all works when not connected to there network
Andy @andy081074
Reported 2022-01-16 08:02:17
@SkyHelpTeam I’ve been with sky for over 20 years and have just recently moved house, I sent my sky box back by mistake when I moved. I was told it’s not a problem the engineer will provide you with a new one when he completes his installation, this was not the case now I’m without a box.
Chris Richards @R19CJA
Reported 2022-01-16 07:42:34
@SkyHelpTeam Pt2. This has been an ongoing issue since Jul 2020. Still no resolution, numerous engineers have been sent to my house and still the issue isn't fixed!
Chris Richards @R19CJA
Reported 2022-01-16 07:41:39
@SkyHelpTeam I don't the broadband checker which says there are no issues. If I try the checker whilst there is an issue the website ironically crashes. The steps don't correspond with the issue. This is bigger than a fault at my home address
David Pearce @pearceswan
Reported 2022-01-16 07:35:57
@SkyHelpTeam I don’t understand this doesn’t work because it’s not a permanent issue it’s temperamental, I don’t understand why I would like to book an engineer and can you tell me what do you actually do?
Kaijxxy🥶 @kai_mattock
Reported 2022-01-16 06:31:57
@SkyHelpTeam I would of your services weren’t **** 😂😂 fix the ****ing wifi
Amysmallworth @Amy_wallworth
Reported 2022-01-16 06:23:28
@SkyHelpTeam 3 times I’ve done this and I’m on hold for ages and then they put it down?!
Amysmallworth @Amy_wallworth
Reported 2022-01-16 06:18:01
@SkyHelpTeam Done all this it’s just a rubbish connection and I pay silly money for it ! Tried ringing and on hold for ages then they put it down on you
Susana Parker @Susiegrunge
Reported 2022-01-16 06:12:14
@SkyHelpTeam You haven’t understood.The broadband is good but there a blank spot in my house where the wifi doesn’t work, so running the test is pointless…I just want to buy a booster to resolve the issue…
Keith @bornintoon
Reported 2022-01-16 06:06:34
@SkyHelpTeam NG12, actually talking to neighbours confirms Sky and BT down https://t.co/Yr3yVFaCoR
Keith @bornintoon
Reported 2022-01-16 05:45:43
@SkyHelpTeam @tags07777 Down in wide area. Sky reports no issues! but Neighbours on BT all down https://t.co/PHUmaCK92n
Benlington Pemworthy @Perhamface
Reported 2022-01-16 05:39:31
@SkyHelpTeam Service Checker says "There's an outage in your area" but the Service Status page says no issues. Was kinda hoping you had more info for me and all the others with the same issue. Over three hours of downtime now...
Sally 🐶 💙🌈 @Humbertpie
Reported 2022-01-16 05:37:51
@SkyHelpTeam @1rvy OFCOM don’t mandate the use of PIN protection! SKY have interpreted it as this… SKY could go down the route of a multiple Account system ( which is what Netflix and Amazon do) so the individual account is PIN protected rather than each individual program 🤷♀️
Sally 🐶 💙🌈 @Humbertpie
Reported 2022-01-16 05:36:25
@SkyHelpTeam OFCOM don’t mandate the use of PIN protection! SKY have interpreted it as this… SKY could go down the route of a multiple Account system ( which is what Netflix and Amazon do) so the individual account is PIN protected rather than each individual program 🤷♀️
Andrew Boycott @Droop69
Reported 2022-01-16 05:36:19
@SkyHelpTeam Can't find any help, it's clearly a hub issue as they work off sky just not when connected to your hub/network
Josh Penny @joshwaa90
Reported 2022-01-16 05:23:50
@SkyHelpTeam @walesy16 I wouldn't worry Ellie, he's just a moany little *****, just tell him you're working on it and he'll simmer down
Benlington Pemworthy @Perhamface
Reported 2022-01-16 05:17:05
@SkyHelpTeam Any news/info on the internet outage in Somerset? Been down since around 7:15am.
David Ragg @DavetheFlower
Reported 2022-01-16 05:02:11
@SkyHelpTeam It seems that the Help Team go to bed at 9pm. Quite absurd for a global company like Sky. It turns out that there was a fault locally causing the outage but this wasn’t picked up by the diagnostic tests I did. All is working again now
YodaPow3r @Pow3rYoda
Reported 2022-01-16 04:46:27
@SkyHelpTeam Yeah got no Internet down in Vale of Glamorgan
Ruth De Pasquale @xXRuthyCXx
Reported 2022-01-16 04:31:41
@SkyHelpTeam no internet this morning in TA20. App says outage in the area but hit ‘service status’ and it says no known issues 🤷🏼♀️🤷🏼♀️🤷🏼♀️ https://t.co/8wQWyZ6dB3
Nicola Butler @nicolabutla
Reported 2022-01-16 04:11:42
@SkyHelpTeam Can you confirm if there is an Internet problem in the CF63 area?
suzanne jonas @suzannejonas1
Reported 2022-01-16 04:05:37
@SkyHelpTeam no Internet since 8.20am?? Is there an issue in the barry, South Wales area??
Seana @Seana1991
Reported 2022-01-16 04:04:16
@SkyHelpTeam can’t reconnect a mini box. Get to step 2 of 4 and can’t progress after that. No online guide matches my problem. Please can you help?
rj07thomas @rj07thomas
Reported 2022-01-16 04:03:38
@SkyHelpTeam hi, is there a known outage in the CF62 area? Rebooted router twice, 2nd time left the phone line out while it rebooted and then put it in, both attempts result in orange light for Internet. Power and WiFi are fine. Went about 8:30ish.
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