Is Shop down right now?
(latest update January 17, 2022)
Shop is an iOS and Android online shopping assistant app designed to help you track, pay, and shop better. Is it up or down? Is it down for me? Check the status or Report your issues below!
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HER 💖 @_g0dsgift6
Reported 2022-01-16 16:05:20
@ShopifySupport I tried Microsoft edge and that worked, but still doesn’t solve the issue. Not sure why this happened randomly
Olly @OlzGJ
Reported 2022-01-16 02:22:56
@ShopifySupport Haven’t touched any settings a in a number of months, the issue has been around for as long as I can remember as well.
meesh ☆ 📌 smiletwtsd @gnfscorpio
Reported 2022-01-15 14:50:40
@BijouxWasTaken the order is on the packaging sticker and it says i ordered a beanie and a poster and has my order number on it.. but on the shopapp it just says the beanie.. and i just got a poster.. idek 😭 i just hope they fix it bc any merch store that isnt dream’s is a pain to deal w
Alexandra 🌸💁🏼 @alexkatherinep
Reported 2022-01-15 13:24:41
@ShopifySupport Hey Imogen! I was able to login on another laptop. It may be an issue with the computer. 🥲 thank you 🥰
Muhammad Muzamil @muzamilkolachi
Reported 2022-01-15 04:20:20
@ShopifySupport The support team is not providing ***istance and is saying that the legal team will contact us via email, but we have not yet heard from them. The issue needs to be resolved asap. We are loosing our only source of income
Here's Our Ticket ID: 132305af-c484-46c5-a514-69e5743fe9b2
Slidebig LLC @slideville
Reported 2022-01-15 02:01:03
@ShopifySupport What’s the hold up…it’s been over a month. I want my money back. I work hard for my money and I should have to go through this to get my refund back…what exactly is the issue https://t.co/6Sq4wUhZeA
Slidebig LLC @slideville
Reported 2022-01-15 01:57:12
@ShopifySupport I’ve gone through this in the chat several times with you guys and still nothing being done about this. FYI I won’t stop until this issue is resolved.
NaturallyZandra @NaturallyZandra
Reported 2022-01-14 21:30:07
@ShopifySupport I actually don’t have a social media marketing plan written down but more so in my head. I’ll take a look at this 🙂
Kelsey Capobianco @kelseycapo5
Reported 2022-01-14 18:59:10
Businesses who don't use @shop Pay really let me down
M. Alperen BEKTAŞ @Alperen9628
Reported 2022-01-14 01:43:27
I can't access my stores from the web, this warning keeps popping up and it hasn't improved for two weeks. There is no problem with the app, but I mostly work from the PC and this is affecting me negatively.
@ShopifySupport @Shopify https://t.co/rxXlKbb1Ad
Julius Geis @JuliusGeis
Reported 2022-01-13 22:02:45
@ShopifySupport Hi Kimi, I just ended chatting with you guys. The problem I have is that there are so many choices. So I am looking for some user feedback. I need an app that allows me to overwrite automatic discounts with regular discount codes.
Philip Pravda @PhilipPravda
Reported 2022-01-13 13:29:27
@ShopifySupport I see you released an update to fix the issue.
Juan Thicc @A1_Boss_sauce
Reported 2022-01-13 10:47:43
Yo @ShopifySupport @Shopify is it normal to wait til October 20th for my @TrevonDiggs shirt? The delivery’s says economy and I get it our economy is down but Godbless…3months? #WhereIsMyShirt
Desy Kristianti @dessskris
Reported 2022-01-12 18:19:56
@ShopifySupport Thanks Imogen, the shop is https://t.co/yeQ8z7HL4h and I know you can find their account ID etc from just this link. It sounds like multiple businesses have reported this issue only to get irrelevant answers or ignored, so if you genuinely want to fix it please do so publicly ❤️
Second to None @ShopSTN
Reported 2022-01-12 12:18:58
@ShopifySupport I cannot edit my website. It was fine yesterday. I haven’t done any edits or changes to it. What’s the issue? https://t.co/wiTL95Fbw4
Jerdough @JeremyDougherty
Reported 2022-01-12 11:53:18
@ShopifySupport So are you all giving refunds? You crashed during prime time hours and cost companies thousands of dollars. There needs to be some financial fix for this. It’s not ok. Please contact us.
Giuseppe Bloom-Mangione @giuseppe_mcgee_
Reported 2022-01-12 08:06:14
Shopify is down AGAIN!! @Shopify @ShopifySupport
Stefanie Krügel @DevillyCrochet
Reported 2022-01-12 07:57:08
@ShopifySupport When costumers try to open the Website it says "The Website https://t.co/xTZF2WlrvI has a problem or was moved permanently to another website ". (originally in german) And if someone is able to access the site they get various error messages during check out.
A2Rwebdeveloper @a2rwebdes
Reported 2022-01-12 03:10:49
@MoneyJunkiesLA @ShopifySupport That's great! I'm glad to hear the issue is fixed. Thanks for the update. Don't hesitate to reach out again if you have any other concerns! -Summer
— Shopify (@Shopify) Jan 12, 2022
Gall Artworks @gallartworks
Reported 2022-01-12 00:08:34
@ShopifySupport App still down!?
Carl Burfeind @CarlBurf
Reported 2022-01-11 22:39:07
@ShopifySupport I did reach out to them, they said it's a Shopify issue.
Louis @BrowncoatGhost
Reported 2022-01-11 22:30:02
@garga888 @SuttonDaniels1 @ShopifySupport Unless you're also your own bank, outage will happen. Nature of the beast.
AVIANNA @aviannabby
Reported 2022-01-11 22:12:02
@jfdd2010 @sasmitav @ShopifySupport There are 200k+ claims on DownTracker of other FURIOUS Shopify owners.. do you know why? B/c anyone with a website that actually MAKES MONEY is going to be ****ed off when their website is down.. they’re LOSING MONEY 🙄 Clearly you don’t make any money online..
AVIANNA @aviannabby
Reported 2022-01-11 22:01:40
@jfdd2010 @sasmitav @ShopifySupport and it wouldn’t be hard for you to be my customer with a website that’s completely down? 😂 men always say the most ignorant things when they see a woman doing better than them.. and my tiktok is literally linked on my account so it doesn’t take a brain surgeon to find proof 🙄
AVIANNA @aviannabby
Reported 2022-01-11 21:59:01
@lsnmax @AffinityVines @sasmitav @ShopifySupport It is going again now! It was down from about 6-7 PM EST.. my 1-6 PM was at $10k+/hour in sales, 6-7 PM completely $0 and 7-10 PM back to $10k+/hour I checked the website myself at that time, nobody could click “add to cart” or “checkout”.. 200k+ reports of this on DownTracker 😳
Carl Burfeind @CarlBurf
Reported 2022-01-11 21:49:51
@ShopifySupport @ShopifySupport still down for some retailers?
Shopify @Shopify
Reported 2022-01-11 21:37:24
@MoneyJunkiesLA @ShopifySupport That's great! I'm glad to hear the issue is fixed. Thanks for the update. Don't hesitate to reach out again if you have any other concerns! -Summer
MoneyJunkiesApparel @MoneyJunkiesLA
Reported 2022-01-11 21:06:58
@Shopify @ShopifySupport fix y’all app it’s not even opening
Fashion 235 @Fashi0n235
Reported 2022-01-11 21:01:37
@hemkonst @ShopifySupport Same issue
Jane Moore @janemmoore
Reported 2022-01-11 20:58:08
@DarrenPurchese @Shopify @ShopifySupport We had the same issue, then the tax invoice app kicked us out, and we’re drying out carpet from Friday’s rain. I envy you with your sweet treats to lessen the frustration 😉
Sharon M. Howell @velvetcreame100
Reported 2022-01-11 20:30:25
@ShopifySupport I've been down for two months🙄now
Ring_of_fire @mydear319
Reported 2022-01-11 20:27:33
@ShopifySupport Yes the outage locked my out completely, but then when it started up again, I noticed the issues with the card and register.
Kerrie Sharples @kerrie_sharples
Reported 2022-01-11 20:26:02
@ShopifySupport Are you able to provide us with some information as to how this outage occured?
JazzAlley @JazzAlley03
Reported 2022-01-11 20:12:35
@bractar @ShopifySupport No. It’s not bs. If our site is down and customers are unable to purchase or access their account on our site, they call us to complain and think we must have gone out of business or something. I’m the one who takes these calls, so I know what I’m talking about.
Renee Knotts @rknotts5
Reported 2022-01-11 20:11:45
@ShopifySupport Thank you for working so hard to fix it!
connor grogan @GroganConnor
Reported 2022-01-11 19:55:39
@ShopifySupport Thanks for the fix and all your hard work! I’ll give any Shopify dev 10% off a Printy 😉 https://t.co/pmsyu9lheB
Nick Jaquay @SVTVagabond
Reported 2022-01-11 19:55:12
@ShopifySupport I understand things happen, even the best service can have a bad day so no worries there. My comment was really to ask why did it happen - I think such a long outage we all deserve an explanation to put our worries at ease.
Elleni the Label @EllenitheLabel
Reported 2022-01-11 19:42:52
@ShopifySupport Thank you, it is all good now! I had just released a collection, so had to let people know it was down - we're fans of Shopify in this house 💖 I'm sorry I told you to pull yourself together, you weren't meant to see.
Jonathan Mui 😷 @J3theWebDev
Reported 2022-01-11 19:38:13
@EggrolI Back up! @ShopifySupport @ShopifyDevs @ShopifyEng response time is comparable to emergency services lol. Sometimes I wonder if they have m***ive blaring alarms and strobing lights on their walls that go off every time there's an issue lol.
The Ecom Zone @ZoneEcom
Reported 2022-01-11 19:34:15
@ShopifySupport What to expect now that it's fixed. "Sorry guys there was an outage, your site is back up now" proceeds to go on with their lives. Typical.
Manar Khoury @mkhoury88
Reported 2022-01-11 19:33:51
@ShopifySupport As a consumer, I love when I can checkout with Shopify. Super easy, fast, and a great app. That’s all - just figured I’d send some positive feedback as you scroll between everyone’s (valid, though some a bit irrational) complaints lol hope you fix it soon! 🤷🏻♀️
Alex @bractar
Reported 2022-01-11 19:33:06
@JazzAlley03 @ShopifySupport The customer calling thing is total BS. Stop this, no e-commerce customer would call for this kind of issue this is just to put pressure on the development teams.
The Ecom Zone @ZoneEcom
Reported 2022-01-11 19:31:40
@ShopifySupport Shopify servers starting to go down more often than the Meta servers 🤦🏽♂️🤦♀️ I've never asked for compensation but this time I'm definitely going to ask cause this is getting out of hand. Sort your s*** out!
Jessica Hayes @HivTinker
Reported 2022-01-11 19:27:58
@ShopifySupport It would be nice if Shopify could inform us of the outage. At this point we can’t even post a bulletin on our site informing customers. You know customers will go elsewhere. We are looking at changing platforms, support has been terrible these past few mnths. We are customers!
Manar Khoury @mkhoury88
Reported 2022-01-11 19:27:26
@ShopifySupport As a consumer, I love when I can checkout with Shopify. Super easy, fast, and a great app. That’s all - just figured I’d send some positive feedback as you scroll between everyone’s (valid) complaints lol hope you fix it soon! 🤷🏻♀️
Manar Khoury @mkhoury88
Reported 2022-01-11 19:23:33
@ShopifySupport I was just raving about how easy and pleasant it is to use Shopify (as a consumer) when shopping online. Fix this before I get an earful plz lol
Matt 🤩 @iMatthew05
Reported 2022-01-11 19:20:05
@CChuck247 @ShopifySupport And the .2% they’re down loses stores millions.
GreasyHorror @GreasyHorror420
Reported 2022-01-11 19:17:36
@lynnnlouise @ShopifySupport damn that sucks im sorry to hear that. this outage is really ruining the start of this year
Viv Savage @SavageViv
Reported 2022-01-11 19:16:01
@ShopifySupport C'mon guys. You're killing me here. POS and admin all down here in Cali
Kev Jochelson 🚀 @kevjochelson
Reported 2022-01-11 19:14:17
If you're currently struggling with Shopify being down..
I think I've finally worked out how to navigate the swag of @Shopify vs. the seriousness of @ShopifySupport..
You're welcome. #ShopifyDown https://t.co/b9BoWOeAIw
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