Is Shell Energy down right now?
(latest update May 23, 2022)
Shell Energy Retail Limited, formerly First Utility, is a supplier of gas, electricity and broadband in the United Kingdom. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Marcio Silva @marciomccs
Reported 2022-05-23 08:50:39
@S****EnergyHome Just tried to call you regarding an issue with direct debit and my energy meter, and waited for a long time, and once I got through, the call dropped when your agent was asking for the account number… I haven’t got any call back… not good customer service.
Tweetcher @nooyorkshire
Reported 2022-05-23 07:54:16
@S****EnergyHome Thanks Paige - Please can I be issued with a working IHD then I can see whether it is the device or a bigger problem? The answer I got was simply to kick me into the long gr***.
⚒ J O D I E ⚒ @xXxJ0DIExXx
Reported 2022-05-23 07:00:27
@S****EnergyHome Thank you Michael great customer support my issue is sorted!! #happymonday 😁
RTWCat @CatRtw
Reported 2022-05-23 02:40:04
@S****EnergyHome @DrRosena Hi thanks, I don't have an account but the issue is on all news channels:
S**** announcing record profits whilst also putting prices up.
I can resolve this for s****: reduce prices and understand billions is still enough in profits.
RTWCat @CatRtw
Reported 2022-05-22 04:08:30
@DrRosena it's down to companies raising prices to increase their profits, pure greed, take a look at @S****EnergyHome how can people not see this? There is no cost of living crisis, its a greed crisis.
insatiable honey bee 🐝🐝🐝 @Mrs060462024
Reported 2022-05-20 07:41:16
@S****EnergyHome I’ve been waiting to speak to a rep for over an hour. This is absolute nonsense. I feel like if I hang up I’ve wasted so much time even @HMRCgovuk don’t keep you waiting for this long. You guys need to fix up. As I type its literally been 1hour 15mins & counting
Mojo21 @mojotwentyone
Reported 2022-05-20 02:30:59
@S****EnergyHome ****o, my broadband is down for the 3rd day in a row! There have been numerous issues like this Over the past 1yr.
Abby Crawford @Abby_Crawford_
Reported 2022-05-19 10:40:56
In my own house today:
S**** engineer: here is the problem
Me: great let me take a pic to send to my partner
SE: yes you can show your husband, is he not here?
@S****EnergyHome it’s 2022. Your website is lovely but train your contractors because I. Am. Tired. https://t.co/VL4rlKZ264
Abby Crawford @Abby_Crawford_
Reported 2022-05-19 10:38:56
In my own house:
S**** engineer: here is the problem
Me: great let me take a pic to send to my partner
EE: yes you can show your husband, is he not here?
@S****EnergyHome it’s 2022. Your website is lovely but train your contractors because I. Am. Tired. https://t.co/pEU9loaAxK
David Bridges 💙 NHS 🇪🇺 @bluesfrog52
Reported 2022-05-19 06:47:47
@C_Bryce79 @dontbrexitfixit Not if they've deliberately over-estimated usage. Definitely in the case of my daughter who lives in a 1 bed flat and rarely uses the heating. S**** Energy!!! In any case you just need to face them down again next year.
Jim @Fedupwithboris
Reported 2022-05-19 04:53:02
@MenCount2 @GizmoGizmo13 @S****EnergyHome Phone the company and get it reduced, plus ask for surplus to be paid back.
Do not just accept it, it is down to you to complain to the company not the nation.
Fiona MacMillan @famacmillan
Reported 2022-05-19 04:28:54
@S****EnergyHome Hi S****. I thought I was doing my bit by signing up to your sub-contractor SMS to come fit a smart meter. Unfortunately, they left my house yesterday with only half the electrics on, and today tell me it’s my problem and I should call an electrician. Surely this can’t be right?
Robert Dobinson @dobinson_robert
Reported 2022-05-19 01:50:28
#S****EnergyHome #MartinLewis another month, another truly astonishing bill. 300% higher than last year. Boiler is broken, so just electric. #paymentstrike, what happens when people can’t pay?? https://t.co/JXlKCmm4EQ
ℕ𝕚𝕣𝕒𝕛 𝕊𝕙𝕒𝕙 @WebNiraj
Reported 2022-05-18 16:59:21
Once again @S****StationsUK has let me down. Unable to redeem my £4 fuel voucher when filling up today. And now it's going to expire in a few days. S**** Go+ is a ****ty loyalty app. And once again, didn't get the 3% @S****EnergyHome discount. 🤬
Julie Frost @JulieFrost3
Reported 2022-05-18 15:22:55
@DavidLavelle19 @S****EnergyHome @ofgem You’d think…..🙄 #S**** said it’s down to me to prove it wasn’t already faulty. Well, the engineer saw it was on & working beforehand so….! Pre-fitting I had a working boiler/post-fitting I don’t!
David Lavelle @DavidLavelle19
Reported 2022-05-18 12:15:06
@JulieFrost3 @S****EnergyHome @ofgem They should have validated the boiler first. Clearly they didn't.
Their fault and their issue to rectify.
Leah French @Leahfrenchx99
Reported 2022-05-18 09:47:10
@S****EnergyHome our broadband is down yet again?!?!?!
Wight Trader @TraderWight
Reported 2022-05-18 08:25:31
@S****EnergyHome This is ridiculous. Tried paying off & cancelling my late Mother's account.
1st lady can't do it. 2nd lady puts the phone down on me after 50 minutes. 2nd call gets disconnected after 17 mins, third call gets disconnected after 24 mins!
Help
Toheed Ahmad JP. @toheedahmadjp
Reported 2022-05-18 05:51:08
@S****EnergyHome Property address is 34 Clement St. Huddersfield HD1 5HE. Plz feel free to call me on 07914438689 to discuss further to resolve the issue. Thanks
Lets Offshore Tory Voters @bill_was_right
Reported 2022-05-18 02:39:26
hey @S****EnergyHome if wholsale gas prices have come down a third, why has my bill not reduced? And electricity prices down 25%, why has my bill not reduced? https://t.co/SSDiRcoRdC
And wtf is the deal with the m***ive daily charges? Why? #Profiteering #PriceFixing #Greed
Dr.T @DoctorT1992
Reported 2022-05-18 01:50:30
@S****EnergyHome do keep me updated on my vulnerable parents' phone being fixed. No one answering phone/chat @BtOpenreach
TheEndOfDays #EUForever #RIPDemocracy #SaveUs @TheendofdaysB
Reported 2022-05-17 16:38:00
@S****EnergyHome I see your Tory buddies are looking after you, voting down the windfall tax on the obscene profits you’re making.
They want as many as they can dead from hypothermia. And you’re aiding and abetting them
🅹ohn 🅳alziel @JohnDalziel
Reported 2022-05-17 14:59:45
Can someone explain to me why?!?
Are they getting back handers?
Are the energy companies holding us to ransom & threatening to increase prices if a windfall tax is voted in?
I don’t understand.
What I do get is receiving a bill today for £900 from @S****EnergyHome WTAF! 😳
Kat Singam @KatSingam
Reported 2022-05-17 09:56:51
Is this true @S****EnergyHome are you stealing my hard earned cash 💷? #PriceGouging #Greed #WindfallTax
William Ogle @thetokenwogle
Reported 2022-05-17 08:55:36
Still no callback from @S****EnergyHome after 4 hours. Despite re***urance last week issue with my bill was been, I still received an email from Collections. I called. They said payments weren't being recognised as they aren't DD. No issues prev months, so why now?
BLOCKED BY SHELL ENERGY FOR THE SECOND TIME @BlockedShell
Reported 2022-05-17 08:25:13
@S****EnergyHome @DoctorT1992 BLOCKED TWICE by @S****EnergyHome from their Twitter Page for raising the issue of the Appalling Customer Service offered by S**** Energy. This Information MUST be kept in the Public Domain to warn other potential Customers Read more https://t.co/FHzCtreW8j Complaint NOT Answered https://t.co/PJsncZn6uS
Dr.T @DoctorT1992
Reported 2022-05-17 07:39:49
@S****EnergyHome Hey guys. My mum and dad's phone is dead. It was reported to you yesterday and you keep banging on about DPA and authorisation. Just fix the phone! They are 94. They don't do SocMed or mobiles!
🇺🇦 Andy Williams 🇺🇦 🌊 #RejoinEU🇪🇺 #FBPE @Adrewzz
Reported 2022-05-17 06:56:39
@galleyslave15 @S****EnergyHome S**** Energy just tried to double our DD too. They have only been supplying us since November, so have extrapolated use as if we have central heating on all year round!
I have knocked the monthly DD down from £220 to £150. Still ridiculous though.
Neil @NeilTay84986270
Reported 2022-05-17 04:30:14
@cpicker_cp I swapped supplier got it down a bit S**** Energy and you get discount on Fuel as well - it worked for me buddy it may work for you shop about a bit
Andrew Hall @makhulunkosi
Reported 2022-05-17 04:24:22
@S****EnergyHome I have sent the same information a few times however you keep on going Inc itches rather than dealing with the issue and resolving it- you owe me money and I want it back it’s that simple
Tricia Sutton @sutton0206
Reported 2022-05-16 23:09:45
I had the same issue with utility company @S****EnergyHome
today- insisting they will wipe down surfaces when visiting. When will companies acknowledge #COVIDisAirborne & daily test & send staff in FFP2 masks? @dgurdasani1 @trishgreenhalgh @chrischirp
BlankCanvas @cutetoboewolf
Reported 2022-05-16 19:37:16
@S****EnergyHome broadband down in Dn11 area, will it be long?!
Claire Black @ClaireyB13
Reported 2022-05-16 10:32:05
@S****EnergyHome getting very frustrated by your customer support line. Been p***ed over to customer support after waiting 45 minutes to then be cut off twice for an issue which I was ***ured had been dealt with 3 weeks ago.
pmcc13 @pmcc1313
Reported 2022-05-16 09:17:06
@S****EnergyHome the problem is Sara i DM it goes to some random and the whole process starts again. you have worked out quite simply i have been overcharged going by my readings from my last 2 bills....i just wanted confirmation. i always think it balances out but 3 months with the wrong bills!!
Adrian @BigThickSlices
Reported 2022-05-16 09:16:42
@AntheaJayne4 @triplemeister Actually Jay is correct; however there is overlap between the two sectors with the same corporations active in both - @S****EnergyHome and @S****_UKLtd for example.
It didn’t escape me that when the Chancellor reduced the tax on petrol by 5p it took ages for that to filter down.
Khadz @khadze3
Reported 2022-05-16 03:44:24
@S****EnergyHome Having trouble opening my bill? Do you know when the issue will be fixed by?
PolkaDotDreams @itsMoNiQu3
Reported 2022-05-15 05:35:00
@S****EnergyHome ****o... can someone fix the website your cookie banner pop up is not loading correctly and so you cant click on it to proceed to the site. Thx
Peter Scandrett @proogs
Reported 2022-05-15 04:53:52
@jmcomms @S****EnergyHome I'm having the same problem and am re***ured to see it's not just me.
Audrey Butler @Audreymadhatter
Reported 2022-05-15 04:28:27
@S****EnergyHome well not a happy customer of 4yrs and still nobody can help the problem grrrr
ベアタ🇵🇱🏴🇯🇵🐠❤️🔥 @ManicBeata
Reported 2022-05-14 17:24:58
@JenniBen01 @stevejbee @S****EnergyHome I wish all goes well for you & your mother & this issue will resolve quickly.
ベアタ🇵🇱🏴🇯🇵🐠❤️🔥 @ManicBeata
Reported 2022-05-14 16:51:59
@JenniBen01 @stevejbee @S****EnergyHome It's only the 3rd bill we paid since we were transferred from Post Office & each time there's some problem. Now the best- their advisor told me that by the NEXT YEAR they'll improve their service! And in this cir***stances they want payment for leaving to different supplier!!! 🤡
Jonathan Morris 🌻 @jmcomms
Reported 2022-05-14 11:15:33
@S****EnergyHome New problem! None of my PDF bills work. I can download last few months, but they're all corrupt and cannot be viewed. I can see on Twitter that many other people have the same issue. Any idea when it will be fixed so I can see this month's usage and breakdown?
Tom Lewis @Tomhlewis79
Reported 2022-05-14 04:33:13
@S****EnergyHome I see in the news your lying to customers about "Industry wide" smart meter issues that ofgem knows nothing about. Fix my smart meter!!
Stuart Not Provan @ProvanStuart
Reported 2022-05-13 14:25:38
@ClareQ12 @OldhamCouncil @DWP @S****EnergyHome REMEMBER THEY MADE THE ERROR SO THEY MUST FIX IT.
Manchester News MEN @MENnewsdesk
Reported 2022-05-13 13:22:59
S**** Energy has told customers to cut down on their energy usage as an alternative to rising prices #affiliate https://t.co/FuW4KMzA9L
Manchester News MEN @MENnewsdesk
Reported 2022-05-13 12:40:55
S**** Energy has told customers to cut down on their energy usage as an alternative to rising prices https://t.co/FuW4KMzA9L
Stuart Not Provan @ProvanStuart
Reported 2022-05-13 09:41:54
@ClareQ12 @OldhamCouncil @DWP @S****EnergyHome What am trying to get at is always speak to whoever you have an issue with and only use UC as a last resort. As the chances with anyone are far better of gaining any help whatsoever than UC.
Martin Boon @martinboon
Reported 2022-05-13 06:34:12
@drjennings @S****EnergyHome I don’t know, maybe having taken all the windows out to improve Covid circulation could be the problem, or maybe I should just off the heating to the second swimming pool? So many issues in my suburban semi!
Richard Salisbury @t0psbanana
Reported 2022-05-13 02:01:04
@S****EnergyHome https://t.co/XudeCZ2qhz Update this you can submit a meter reading via the app. How about letting people know on the app about his issue? Adding these 2 issues to my ever growing list of issues to discuss with Ofgen
Andrew Harmsworth FRAS ☀️ @harmsy
Reported 2022-05-12 16:03:34
@S****EnergyHome @EcoCowboy I don’t think he said he had a problem with the service provided, just the morals. This would be funny if it wasn’t so tragic and urgent. See below. Any company that hangs banners on petrol pumps claiming they’re “carbon neutral” has questionable morals.
https://t.co/5AwZE3vNsa
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