Is Shell Energy down right now?
(latest update October 22, 2020)
Shell Energy Retail Limited, formerly First Utility, is a supplier of gas, electricity and broadband in the United Kingdom. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Abbie C. Bray @AbbieBrayPhys
Reported 2020-10-22 07:44:16
@S****EnergyHome over a week you have promised to call me back the next day and you never have. I’ve called everyday. Now hung up on me as I was on hold with an agent. I’m literally trying to set a direct debit with you.I swear down if this isn’t resolved today, I’m going to Bulb
Sam Rees @SamReesRI
Reported 2020-10-22 04:56:12
@godsprog @S****EnergyHome @googlenest National issue with the 3rd party supplier actually.
Fefeohfefe @fefeohfefe
Reported 2020-10-20 18:27:36
@S****EnergyHome broadband is down and we cannot speak to anybody. Are there issues? Me and my partner work from home and really need it.
Beth† @BethyyJade
Reported 2020-10-20 14:47:48
@S****EnergyHome hi, are you aware of your broadband being down in the Haworth West Yorkshire area? We’ve had no connection for most of the day
Chantal (#GBArmy) @Chants216
Reported 2020-10-20 12:59:44
@S****EnergyHome are you aware of a broadband problem in the Worcester area? Our bb has been dipping in and out for hours... Not good enough
Sean McNeill @s_d_mcneill
Reported 2020-10-20 12:41:57
@S****EnergyHome Hi. Is the Internet down in LS6? I've had nothing for 45 minutes.
Mohammed Usman @mohammed__usman
Reported 2020-10-18 11:11:48
@mrsbluemoon8 @S****EnergyHome Had the same issue with them
Shalin @Shalin64118907
Reported 2020-10-16 17:53:48
@S****EnergyHome I’ve sent you further messages - I await your response to get to bottom of the problem as S**** is blaming NOWTV and of course NOWTV blaming S**** for this. It’s very frustrating
Donna Cameron @dm_cameron
Reported 2020-10-15 15:04:26
Hi @S****EnergyHome my elderly father emailed you on Sunday about his broken gas meter & he’s still waiting on a response, can you help please?
Samantha Bishop @MamthaBish
Reported 2020-10-14 02:34:52
@S****EnergyHome I'd really appreciate a reply to my DM you advised me to send yesterday - lost the will for anyone at S**** to sort my issue out!
Scott Cariss @l3rady
Reported 2020-10-13 13:00:02
@S****EnergyHome Don't you just hate it when customer service rings you back later regarding an issue and demand you hand over PII to p*** their own security checks despite them ringing you? If someone rings you, never hand over memorable p*** phases, they may be bad actors.
Samantha Bishop @MamthaBish
Reported 2020-10-13 10:01:09
@S****EnergyHome how on earth do I speak to someone who can ACTUALLY sort out my issue? I've been emailing for MONTHS with weeks between you replying- I've been trying to setup a DD. Still no reply. I keep getting "technical fault" with my online account so I cannot use it.
Tony Gurney @tonygurney
Reported 2020-10-12 13:30:33
@GreenStar_UK @S****EnergyHome @ofgem Finally managed to get through on the phone. Perhaps some action now? @ofgem decision was handed down in March.
RedYozaD @Sid_Hughes
Reported 2020-10-12 09:52:17
@S****EnergyHome hya, when will the broadband outage be fixed around Sefton Park area? Thanks
Resolver @resolvercouk
Reported 2020-10-12 05:52:28
@olddocbenway @UtilityPoint @S****EnergyHome @octopus_energy Hi Gill, I'm sorry to hear about this, have you tried raising your issue to them via Resolver?
Before you start, you might find this guide on what to do when your switch is refused useful: https://t.co/gcRKzCpVOu
^KD
David @David90633407
Reported 2020-10-11 07:58:27
@S****EnergyHome @SP_EnergyPeople There is no issue it was referring to Scottish power ,
Jon Stead @JonStead6
Reported 2020-10-10 09:24:31
Fair enough so far so good with @S****EnergyHome customer service, an identical problem I had with my previous supplier at the start however rather than taking 4 months it looks like it might have only taken one phone call!
James King @kingcraftwash
Reported 2020-10-09 04:43:20
@S****EnergyHome ****o, I have sent you yet another DM. I would like to raise an issue escalation to your Exec Complaints team. Please see DM for details. The approach you have towards vulnerable customers is shocking and lamentable.
Mohammed Usman @mohammed__usman
Reported 2020-10-09 03:52:10
@S****_UKLtd @S****EnergyHome @S**** rubbish Broadband and poor customer service!! 3 months and counting wonder if you'll actually fix it? https://t.co/A3s0HEbQhA
𝑪𝒉𝒍𝒐𝒆🌙✨ @ChloeLeto
Reported 2020-10-08 10:14:56
the fat **** at the @S****EnergyHome stand has stopped me THREE times today. First two times I told him politely I don’t pay for it... the third time he said “OI SPECKY BECKY” swear down I will throw my shoe at ur fat head if you talk to me again.
Paul Goffy Gough @GoffyMedia
Reported 2020-10-08 07:57:22
@S****EnergyHome Seem to be the way you work! Unreal amount of time left hanging on the phone & yet when it appears to the public - you are quick to reply! I just had a look down your timeline & it happens all the time. Not for me to put personal issues on here. Poor at best!
Kat @fwinroberts
Reported 2020-10-08 02:28:44
I’ve never had so much trouble trying to submit meter readings online. S**** Energy, no problem, Ovo energy, no problem, Together Energy, no problem. @BritishGas Sorry your accounts not been set up correctly. Not sure they knew my elec was with them https://t.co/O2HMDNrc9D
Paul Keep @keep_paul
Reported 2020-10-07 13:01:32
@S****EnergyHome is there a problem with broadband in the po22 area as have no service at the moment?? Have tried resetting router a couple of times but no luck. Thanks
Scott Jamie Dinnigan @ScottDinnigan
Reported 2020-10-05 12:58:01
@S****EnergyHome My mum has contacted you on 6-7 occasions and has been p***ed around without resolving the issue or been disconnected by your unhelpful staff. You have then refered a payment for miscalculated projected cost to a debt collector? Incompetence beyond belief!
Matthew Linley @MatthewLinley
Reported 2020-10-04 06:26:35
@S****EnergyHome is your website down? Im trying to log in but on both mobile and PC (2 different browsers) im getting a oops page cant be found message
AKA-AKS @P_A1X_AKS
Reported 2020-10-04 03:59:26
@CoodDoBettr @S**** @S****_UKLtd it' never puts you through to a human, i left it on hours after I ended up just phoning them a few months ago and never worked.
You did right going elsewhere, my @S****EnergyHome broadband has been off since the early ours this morning, 3rd time it's gone down in 3 months!
Tracy Clubb @trace1002
Reported 2020-10-03 15:09:15
@S****EnergyHome is there an internet issue in Aberdeenshire?
Pam Thompson @DithersWithDogs
Reported 2020-10-02 15:02:15
@S****EnergyHome Why are you pretending you don't have my details? I have been speaking to someone about this issue. t least 3 times this week.
Paul @Only_Major
Reported 2020-10-02 09:39:28
@S****EnergyHome Proving hard to get hold of when you have a problem
Callum @thecallumwatson
Reported 2020-10-02 08:44:54
Sent DM to @SoEnergyUK yesterday regarding final bill - responded in 4 minutes and problem solved. ✅ Sent DM to @S****EnergyHome at the same time with an account query - still waiting on a response ❌
help a small business and a family @helpasmallbus1
Reported 2020-10-02 06:16:13
@S****EnergyHome I was advised to call the gov helpline as s**** said it was then who decides gov uk said it’s you who decides, so can someone fix the problem please as I’m going round in circles https://t.co/WRamfQZh51
Nesta Lloyd - Jones @NestaLloydJones
Reported 2020-10-02 02:25:59
@S****EnergyHome I spoke to someone Wednesday and they said they would phone/ email me back to arrange an appointment. I informed you 4 months ago my meter is broken
Jolstar @Jolstar
Reported 2020-10-01 10:58:30
@DithersWithDogs @S****EnergyHome @googlenest @Google Had it for a month and this is the first time it has lost connection. It’s been down for about 20 mins now. Speed normally good but the lost of connection isn’t!
Andrew Jenkins @andmjenks
Reported 2020-10-01 10:58:18
@S****EnergyHome hi how do I contact you to report a phone line problem?
Sharon 🦋 @soxxylady
Reported 2020-10-01 05:49:29
@S****EnergyHome It now won’t scroll up to complete the bloody form. Excepted my postcode this time but won’t let me scroll down to fill in my cir***stances 🙄 bloody ridiculous
Tam Carr @tam_1955
Reported 2020-10-01 05:30:04
@S****EnergyHome the Warm Home Discount application form has a problem with the Household Income section. Please check this out
who knew?🤷🏻♂️ @Tidos6
Reported 2020-09-30 21:13:35
@S****EnergyHome @googlenest @Google Pity that I was told that my smart electric meter I had installed can’t communicate with the in home monitor. When I called they said it was an unreasonable issue. No date for when it would be working. 🤷🏻♂️ not so smart! 😡
David Hamilton @DHamilton0308
Reported 2020-09-30 12:06:39
Hi, How long does it take to unlink the 3% S**** energy reward? I cant collect the points when I visit the s**** station every time due to the 3% S**** energy reward issue! Thanks
Helen Ibbott 📸📖 @HelenIbbott
Reported 2020-09-30 06:23:58
@S****EnergyHome
Submitted my monthly meter readings last week & I also pay you a monthly direct debit.
In return, I expect monthly bills. Again, none produced!
Same thing happened last month if you check your DMs. Please issue my monthly bill without me having to keep asking.
Leon Boothman @BoothmanDesign
Reported 2020-09-29 08:07:07
@S****EnergyHome Many thanks but, after waiting over an hour and a half, someone did pick up the phone and issue is now resolved. It’s worth noting that the refund request system via your website does not work either.
Paul Dransfield @Dranny_
Reported 2020-09-26 08:47:06
@S****EnergyHome Nowthen. 40meg broadband seems to now be 12meg broadband. Whats the issue please?
Nathan @someguynathan
Reported 2020-09-25 12:56:43
@S****EnergyHome I've DM'd with no response and this issue has been ongoing since July when my landlady (who is a customer) first got in touch. I am stuck with a S**** smart meter on my gas supply despite me not being a S**** customer!!! Any ***istance would be appreciated #s**** #s****energy
Nathan @someguynathan
Reported 2020-09-25 12:53:56
@S****EnergyHome I've DM'd with no response and this issue has been ongoing since July when my landlady (who is a customer) first got in touch. I stuck with a S**** smart meter on my gas supply despite me not being a S**** customer!!! Any ***istance would be appreciate #s**** #s****energy
Gareth Dent @gareth_dent
Reported 2020-09-25 12:47:01
@S****EnergyHome Thanks Leanne, but we already have an outstanding issue logged
Jonathan Norris @Jonatha43700173
Reported 2020-09-25 11:23:50
@S****EnergyHome whatever you do, never, ever, take your broadband out with S**** Energy. 3 weeks and waiting, not one form of communication from them in outreach, and broken promise after broken promise. Instead the blame is offloaded to @BT_Openreach .
DMD @digimarshdesign
Reported 2020-09-25 05:38:47
@****y9elliott @S****EnergyHome I am experiencing the exact same problem trying to leave. I attempted 3 times via the phone. First agent refused to help. 2nd agent avoided my questions. 3rd agent hung up on me when it got too hard. Now live chat agent disconnected the chat https://t.co/hfQglM0Jn0
Emily Betts @ekbetts
Reported 2020-09-25 02:55:01
God am I looking forward to internet that works. Bye bye @S****EnergyHome ever since you took over from First Utility, it all went completely down hill.
Bindesh Majithia @BindeshM
Reported 2020-09-24 08:45:53
@S****EnergyHome hi I’ve just moved over to your broadband service and I’ve been given a activation date of 6th October, however my previous contract with post office does not end until the 17th of October will this be a problem?
British Gas Help @BritishGasHelp
Reported 2020-09-24 05:40:51
@mrtuition Hi Frank, thanks for coming to us for your energy. If you've received a bill from S**** Energy that would be your final energy bill from them & you would need to contact them about this issue. ^Darren.
Daniel Pérez-Zapata @daniel_perez_z
Reported 2020-09-23 15:13:04
@S****EnergyHome Why you just told me to talk you via DM if you aren't going to reply my messages. I need a solution asap to my internet problem. I'm not able to work from home. Three days without a solution. Such a waste of time and money!