Is Shell Energy down right now?
(latest update July 28, 2021)
Shell Energy Retail Limited, formerly First Utility, is a supplier of gas, electricity and broadband in the United Kingdom. Is it up or down? Is it down for me? Check the status or Report your issues below!
Advertisement - Continue Reading Below
Shell Energy Problem Reports
No problems detected with Shell Energy
0
Reports
last 20 minutes
Problems in the last 24 hours
Show Social Media Reports
Shell Energy Latest Reports
Scroll down
William Marchant @richonlyinname
Reported 2021-07-27 08:29:32
@S****EnergyHome Is this article accurate? Are you offering a three year fix for £1,040/year exclusively through Golden Egg Energy? https://t.co/EoOvj0hqlv
Rachel E-W @EasonWhale
Reported 2021-07-25 11:33:50
@S****EnergyHome I’m unable to access my account and the message says “Our website and mobile app will be down for maintenance between 8am - 4pm on Sunday 25th June 2021. # It’s the 25th July and after 4pm so I’m confused what’s happening? #noaccess #energysupport #s****website
Seani D’man @LoverSeani
Reported 2021-07-24 12:37:14
@S****EnergyHome is a call to your customer services free from your landline? Can’t pay online/account errors after errors/no free month credited after outage as promised either/DD has now been dropped?. Your text payment link also ****ed, it’s wanting two months @£62 not £31 🙄 https://t.co/6ERFFc0Rlj
𝐑𝐢𝐜𝐡𝐚𝐫𝐝 𝐊𝐢𝐥𝐥𝐢𝐩 (he/him/his) @richardkillip
Reported 2021-07-24 06:55:44
@S****EnergyHome is there an outage in Hornchurch?
NO YOU SHUT UP! @RichardCasey
Reported 2021-07-23 15:24:27
@milhouzen @S****EnergyHome Must be a serious problem, ours went down earlier and still isnt back. We're in es***.
Eunice Somers EX LABOUR MEMBER @redflag3rd
Reported 2021-07-22 06:11:21
@jiver66 @MetroUK They have also sold off there phone & broadband to S**** Energy & I will have to wait until Monday or Tuesday B4 my landline is up & running & it went down Yesterday Julie
Jim @Jim40169760
Reported 2021-07-21 13:09:57
@S****EnergyHome Every time I try to access your website I get this message t looks like the webpage at https://t.co/McyxH1A5my might be having issues or it may have moved permanently to a new web address. Phoning your customer services results in a callback with a silent call! Website is BROKEN
Ann Bircumshaw @ElimuAnn
Reported 2021-07-21 04:36:22
@henzula @vapingwithjay @S****EnergyHome @ScottishPower Doubt if your Scottish Power rates beat these from my Avro fix? Outfox the Market, Octopus and Avro were the top three in the latest Which? Magazine ranking. In last place EON,edf, SSE, Scottish Power and Npower. https://t.co/LbtFkLoBGk
James @jmcclaf
Reported 2021-07-20 13:33:13
@S****EnergyHome Thank you Paige, you have shown great customer service in dealing with the issue, really appreciate what you have done 👍
Katie Noble @milhouzen
Reported 2021-07-20 12:43:52
@S****EnergyHome do you know if there is an outage in the Cotswolds area (Moreton-In-Marsh). Our S**** Broadband has been down for most of the day!!!
Mosh @Mosh
Reported 2021-07-20 05:00:29
@S****EnergyHome No you won't. And anyway the issue isn't with your T&Cs, it's with your FAQs
#platitude
Mosh @Mosh
Reported 2021-07-20 04:36:22
@S****EnergyHome When 12 months kicks in (not 18, after I haggled down on the renewal), I'm gone - broadband and both utilities. And I certainly won't be recommending you to anyone again.
Siôn Hughes @sionwhughes
Reported 2021-07-20 03:29:28
@S****EnergyHome I've moved into a property which has a smart meter, but previous owner has taken the display. Can you please issue a new display as I'm not really getting benefit of smart meter as it stands!!
Mosh @Mosh
Reported 2021-07-19 18:52:51
Hey, @s****energyhome - why does this page on your broadband site conveniently forget to mention that when moving the contract is broken and a new one set up with the term back at day 1 again? I should have 8 months left, instead I'm back to 12, advisor tried to make it 18! https://t.co/gqk9HtBPVa
WWE Supercard Saviour @Known_As_G
Reported 2021-07-18 09:12:43
@S****EnergyHome good afternoon i see you will soon be offering up to 290mb broadband. With your ultra fast fibre plus. How is this possible? Will you be putting down new fibre lines or something else?
Bryce Bealey @BryceBealey
Reported 2021-07-18 06:28:40
@S****EnergyHome My broadband has been on for a minute at a time between constant outages this morning and your only contact line is not open on Sundays, how am I supposed to go about contacting you and finding out what the issue is?
jen | #FREEPALESTINE 🇵🇸 @herecome_i
Reported 2021-07-16 16:18:16
I feel like everyone is trying to let AJ down gently and it’s so sad to watch. They shouldn’t have picked her for a bombs**** role because although she’s not got that bombs**** energy. Casting did a TERRIBLE job #LoveIsland
Jack Cooper @JackCooper91
Reported 2021-07-16 02:47:13
@S****EnergyHome can I ask why you are threatening an 81 year old man with debt collectors when we were promised multiple times that someone from 'S****' would come to our house? It's also an 81 year man who has never had a single debt or issue with an energy company in his life.
HORLA @HORLA62151367
Reported 2021-07-15 13:12:39
@S****EnergyHome you people are stressing me out. Over a year we have been on this prepaid meter issue. Do you even care about your customers wellbeing?
HORLA @HORLA62151367
Reported 2021-07-15 13:09:32
@S****EnergyHome the last time I complained about unresolved issues that was dragging for too long, you were quick to come and message me directly and booked appointment for today hoping the issue will be sorted today but no one showed up.
Martin Saxby @saxysaxby
Reported 2021-07-15 03:08:54
@S****EnergyHome Nearly two years since my Smart Meter was installed and still I have to manually submit the electric reading and no real time usage on the display. S**** Energy are aware of these issues and no fix offered…1,000’s with the same defect!
James @SoNowUknow2
Reported 2021-07-14 04:46:27
Been with @S****EnergyHome for broadband for 2 years and never had an issue with them. Got my bill last night and two calls to the Speaking Clock.
One for 1 second, 2nd call for 2 seconds. I do not have a landline so they could not have been made by me.
Atin Wickham @tinwix
Reported 2021-07-13 07:23:32
@S****EnergyHome BROADBAND DOWN FOR AGES, NO HELPLINE! NO ANSWER ON CHAT: HOPELESS COMPANY!!!
Michael Bates @MichaelBates72
Reported 2021-07-13 03:23:57
Anyone know what this noise is? (Gas meter outside house, comes on with hot water). @nationalgriduk (Transco 999 number people) said that as I can't smell gas not their problem and call my operator.
Did that and @s****energyhome are rushing around at the end of September..... https://t.co/PJhGtmmBSC
Moz 🏝 get vaccinated @wxmmoz
Reported 2021-07-12 14:13:34
Terrible service from @S****EnergyHome yet again. We reported a faulty meter at the start of the year and eventually had replacement #smartmeters fitted in March. The gas one has never worked. They send an engineer out to fix but he can't as the faulty one has to be remotely...
Mehmet Karamanoglu @ProfMem
Reported 2021-07-12 09:08:03
@valeriejamieson @S****EnergyHome You are not alone Valerie. I have the same issue with my provider @avroenergy - even the home device will not connect to the smart gas meter. Not so smart after all.
Kao @KaoDreamer
Reported 2021-07-11 17:17:50
@S****EnergyHome My broadband has been continuously going down for the last hour or so, what's going on!? Totally ruined watching the match
Peter Lamb 🇪🇺 @churchengreen
Reported 2021-07-09 18:04:33
@SuzanneRankinDi @S****EnergyHome They sorted my issue quickly as sweet as anything
Call me a cynic 😡
EmEeElsie 💙 @EmEeElsie1
Reported 2021-07-08 08:42:09
@S****EnergyHome how many of your customers on smart meters are being told that there's an unknown issue that means they're not communicating to your network so we now have to provide manual reads for an unknown period of time?
So far, no help has been provided. Very poor.
🍩 Andy 🍩 @OrientMeatPie
Reported 2021-07-07 20:44:48
@S****EnergyHome What’s going on with your excuse for a broadband service? Pitiful speeds at the best of times. Now just down. Where’s your outage checker? Where’s the service status? Where are the updates???????
🍩 Andy 🍩 @OrientMeatPie
Reported 2021-07-07 20:42:40
@Gingers4Limpar @S****EnergyHome Agreed. It’s absolute ****e. Down again. Customer service non-existent.
David Gomes @daviddgomes1
Reported 2021-07-06 10:05:05
@S****EnergyHome I tweeted S****Energy on the 19th May regarding my ongoing problem with the smart meter SMETS2 you supplied & fitted on the 1st Oct 2019, the IHD stopped showing my electric usage on the 13th Feb2020, also your website doesn't show electric.
Adam Moss @adammosscomedy
Reported 2021-07-05 09:31:16
3 and we will be going elsewhere @S****EnergyHome has done more harm then good... Unreal... Terrible terrible customer service... Also s**** I won't be DM'ING anyone look at my account and deal with it... Please share if you have had the same problem #s****energy
Liv 🌸 @_LivHorsley
Reported 2021-07-04 06:50:47
@S****EnergyHome your app seems to be down and I tried to log into my account on a web browser but it takes me to a page which says to use the app. https://t.co/MaEIMcQSpn
Silly Automatic @pompeyminky
Reported 2021-07-04 06:11:00
Hi @S****EnergyHome I'm having trouble signing into my online account , is there an issue or is it me?? Thanks 👍
flaviomatani @flaviomatani
Reported 2021-07-03 07:49:00
@S****EnergyHome Thanks for the automated response. The point I’m contesting, precisely, is I’m _not_ your customer. I left First Utility, which you bought, nearly ten years ago , have email fr FU fr back then confirming this. S****’s given me so much grief. Issue in the hands of Citizens Advice.
Nick Wright @nevryntweet
Reported 2021-07-03 04:49:15
@nationalgriduk @S****EnergyHome My lovely new meter.Can’t read it as facing forward. No handheld display. Can’t close lid as causes pipes to flex.Apparently my problem now according to S**** team. Any gas trained engineers please help. https://t.co/Q8nM5hpvjl
Emily Ann Saunderson @Emilysaun
Reported 2021-07-01 09:18:06
@S****EnergyHome my broadband has just dropped off, is there a problem with the network anywhere?
Ez @EAlevv
Reported 2021-07-01 02:43:29
@S****EnergyHome internet is down since last night
Mazi Dozie @Dozieben2
Reported 2021-06-30 00:47:43
@dozy_ee @S****EnergyHome Negatively
https://t.co/edxyrk2xVD
Mazi Dozie @Dozieben2
Reported 2021-06-30 00:42:16
@S****EnergyHome I raised this issue with you guys, you recalculated my bill up until 01/06/2021. Now you've sent me new bill dating 24/05/21 to 24/06/21 charging me again for energy used between 24/05/21 to 01/06/21 twice. Cc @ofgem
Lynne Hodgson @LHSJM1
Reported 2021-06-29 07:46:14
@S****EnergyHome I have asked on DM if you can explain what the problem is please?
Louise Burnell @auntieloub
Reported 2021-06-27 05:04:23
@S****EnergyHome just renewed my contract with you as been so happy with the service over lockdown and my partner works from home. The last 2 weeks network is constantly going down! Did I make the wrong decision?
Llareggub @LlareggubJ
Reported 2021-06-27 02:45:18
S**** Energy is supporting the Climate Hysterics because they can make a fortune out of it. No solar panel or wind turbine has ever been produced from mining the raw materials, manufacturing, erecting, operating, decommissioning and final disposal without the use of fossil fuels.
Dorito Bandito @1DoritoBandito
Reported 2021-06-26 06:42:06
@HarrisonHeating @SkyUK @SkyHelpTeam @virginmedia is the same **** Internet, **** WiFi always down I need the Internet for my work, when I complain lose of earnings they don't care they getting paid either way, I'm moving to @S****EnergyHome they can offer me a better deal for interweb and phone "not that I use it"
Gus @Gus_preston
Reported 2021-06-25 15:12:38
@OmbudServices what do I do when @S****EnergyHome refuse to raise a complaint as they have "resolved the issue" and refuse to issue a deadlock letter telling me I can't go to the ombudsman as they have "resolved the complaint"?
Robert Kemp @RobJKemp
Reported 2021-06-24 04:35:57
@S****EnergyHome so, my broadband has been down now for 3 days. Been told it’s an outage but Openreach say there is no outage? I work from home, I need an internet connection!
Mark Binnersley @MarkBinnersley
Reported 2021-06-23 08:51:51
@dudleymbc, please stop offering S**** Energy as part of the Big Community Switch. There's a lot of greenwashing going on here and it's misleading households. https://t.co/UWm5BIGvTj
Helen Ibbott 💙📸📖 @HelenIbbott
Reported 2021-06-23 04:48:45
@S****EnergyHome
⚠️ Could you please stop this little scam which has been going on since March?
This month it’s my electricity meter reading which has been declared “invalid” thus enabling you to issue an estimated bill based on inflated use.
Details in DMs.
Thank you.
Nicky @Nickstaar
Reported 2021-06-23 03:03:49
@S****EnergyHome Hi, internet down in CB8, are there any network issues?
Show Shell Energy Comments
Shell Energy Comments
Advertisement - Continue Reading Below