Is Shell Energy down right now?
(latest update September 25, 2022)
Shell Energy Retail Limited, formerly First Utility, is a supplier of gas, electricity and broadband in the United Kingdom. Is it up or down? Is it down for me? Check the status or Report your issues below!
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gozes @gozes
Reported 2022-09-25 04:16:37
@S****EnergyHome so we keep having issues where the light keep on blinking and just had a power cut a few minutes ago. Who can I talk to to get this look at and fix? otherwise, I'll try switching to a different provider next week
Sara @SaraN12533752
Reported 2022-09-24 10:29:48
This is the real problem with energy bills
My parents had a refund of £550
S**** suggested they reduce their DD to £120
S**** then said they were increasing their DD to £250
@S****EnergyHome Why?
K-J 🇸🇪🇪🇺🇬🇧🇳🇵 @Eggstones
Reported 2022-09-24 05:24:43
Argh!!! For some reason my switch from the horror that is @S****EnergyHome has somehow stalled. Why doesn't companies tell you when there is an issue with switching services?
HildebrandTechnology @HildebrandTech
Reported 2022-09-24 04:21:39
@ErTnEc @S****EnergyHome If you sign up to our Bright App successfully, we can join our Display CAD to your SMETS2 meters without issue - without any involvement of your energy supplier. Contact support@hildebrand.co.uk if you need the links to Bright. Thanks for your interest.
Alexander McMinn @McMinn1993
Reported 2022-09-23 09:28:19
@S****EnergyHome ****o Sara, not sure what technical issue has happened, but this shows that I replied https://t.co/4tLVzQYMLv
S Mumford @smumf
Reported 2022-09-23 07:39:51
My pension has trickled down into my account today. S**** Energy predicted monthly bill has gushed up to a third of that pension!
(Dame) Jason Carroll @jcarroll71
Reported 2022-09-23 05:27:09
Gas prices down 63% over last year - why isn’t this p***ed on? Explain daily standing charge - 28p/day? @S****EnergyHome @trussliz @KwasiKwarteng #energybills #EnergyCrisis #EnergyCartel #ToryCorruption
Ninja Archimedes @gingerninja1974
Reported 2022-09-22 16:51:18
@KatSingam @rossi_rossi @s****energy @S****EnergyHome What's Liz Truss for to do with it? This is a global issue.
Gillian Blake @gillianblake823
Reported 2022-09-22 15:07:45
@Sedona_Red @S****EnergyHome I have had just as much of an issue with this company. They have marked my credit report stopping me being able to get a mortgage and didn’t even tell me or tell@me I owed them money. They have no idea what they are doing
Paul B @Sedona_Red
Reported 2022-09-22 14:15:20
@S****EnergyHome There's no point. Next week you're taking a payment that's double last month's usage - and I've been abroad for 2 weeks this month. The payment is only double because I forced it down from what you originally wanted. Only now have you done anything re the £400 announced in April.
LouK💙 @LMKay74
Reported 2022-09-22 14:13:47
@DannyByrne29 @S****EnergyHome Everyone charging the same Dan (***uming you're on variable). Need to look at reducing usage. Only way to bring it down for best 2 years. @MartinSLewis on tonight doing a special x
Kat Rogers @KatLRogers7
Reported 2022-09-22 11:45:52
@S****EnergyHome wrong gas metre registered for our account resulting in us being 2k in credit which I’ve tried to get back from you to no avail - please help, 9 phone calls and months down the line I’m very stressed about this
David Edgeworth @grebble
Reported 2022-09-22 07:54:21
@S****EnergyHome Thanks Sara. Nothing to discuss, I'm quite pleased actually as this will help me keep my costs down over the winter.
alan sanderson @alanjsanderson
Reported 2022-09-22 02:32:44
@S****EnergyHome my broadband is down this morning and I’m due to start work at 8 - how do I get help?
Ian freeman @FreemanIan
Reported 2022-09-22 01:39:05
@S****EnergyHome why is the standing charge going up? It does not cost anymore to get electricity and gas to my house than it did a year ago. And why are we paying for companies that have gone bust? That is down to bad management.
james guy 💙💛 @sergeantblast
Reported 2022-09-21 17:13:26
@S****EnergyHome Hi. I contacted the feed-in-tariff department and they said it was a customer services issue therefore I would appreciate a definitive answer to my question
Nicola @abeautlfulmlnd
Reported 2022-09-21 15:34:46
Just got an email from @S**** @S****EnergyHome informing me of price hikes blaming the wholesale prices. YOU LIARS.
Wholesale prices have come down. Why do you continue to lie when they can be proven as liars. #halfwit .
Pat Wilson @twittingneedles
Reported 2022-09-21 14:28:56
@S****EnergyHome Been bugged for weeks by S**** to have a smart meter. Had two installed yesterday. Turns out new gas meter isn’t a smart one and electric won’t connect to app. 10 days before gas is replaced and 6 weeks to fix electric! Furious doesn’t cover it. @MoneySavingExp
Richard Burton 💙 @ra_burton
Reported 2022-09-21 14:06:42
@MartinSLewis i have a smart meter via @S****EnergyHome which hasnt worked for nearly 6 months. They are saying they cant look at it or fix it for at least 8mnths. What can i do to make sure they don't bill me all at higher rate?!
Paul Besley @paulbesleywrite
Reported 2022-09-21 11:20:56
@PeterDraycott2 @S****EnergyHome It's very frustrating Pete. We try to do the right thing, but it always is the providers who let the side down. S**** have been badgering me for ages. We too had a 1st gen that didn't work. Now the new ones don't. In this day it should be a simple thing to achieve.
Peter Draycott @PeterDraycott2
Reported 2022-09-21 10:56:17
@paulbesleywrite @S****EnergyHome Hi Paul we had the same problem,they came after two years and fitted the second generation meters.
The first generation meters didn't work if in the cellar,a problem all over Sheffield.
After saying all that our gas meter doesn't talk to the modem on the electric meter.
dan castree @Dancastree3804
Reported 2022-09-21 09:21:49
@OpenreachHelp thats the problem @S****EnergyHome aren't updating
Paul Besley @paulbesleywrite
Reported 2022-09-21 08:52:29
Email from @S****EnergyHome
Early on they tell me the avg will save £1000. Then lower down (BLT) they tell me I'll pay £600 more. It's an example of how to present bad news. And the #smartmeters they fitted to help reduce cost, still don't work. #EnergyCrisis https://t.co/sSvYZ1rBO6
Ritchie @Ritchie_2112
Reported 2022-09-21 07:07:56
@S****EnergyHome Your customer service is the problem.........
MMcNamara @Mae__Mc
Reported 2022-09-20 14:25:23
@S****EnergyHome I’ve been on hold for 40 mins to your phone line trying to sort as issue with my 85 year old mum’s landline. No answer so trying here… she can’t contact you herself as has no working landline!
Pyroshnid @pyroshnid
Reported 2022-09-20 12:34:22
@S****EnergyHome you have emailed me twice now to tell me that my smart meter is not communicating and you will get it fixed, this has been going on for months when are you going to fix it.
♏ark Lewis @mandelbug
Reported 2022-09-20 11:06:35
@amysw_sec @BulbUK I have the same argument with @S****EnergyHome , it's because the market is broken. @10DowningStreet needs to change it so that renewable isn't sold the same as dino fuel
Science Geeks @SciGeeks
Reported 2022-09-20 10:37:09
@SmartEnergyGB My smart meter, along with millions of others has stopped working for no reason. Dumb or what? Millions wasted by the taxpayer on a communication system that doesn't work. No apparent fix available after 6 months of crawling through bushes to do my readings! @S****EnergyHome
NicNac @NacNicola
Reported 2022-09-20 10:05:12
@S****EnergyHome my 80yr dad had a smart meter installed on 7th sept and the hand unit has never worked. The wifi ‘fan’ is continually flashing. He is deaf so can’t call. How do you fix this please? https://t.co/MzkxJfTu25
Katie @Katied_25
Reported 2022-09-20 07:00:57
@S****EnergyHome keep getting bills to our address that are not in our name and she has never lived there. We keep trying to fix it by phone but you p*** us from pillar to post when we try and call to resolve it. It’s getting silly now! We have no account with you for anything!
simon rowson @simonlrowson
Reported 2022-09-20 05:14:02
@S****EnergyHome I've just come off a chat with S**** so don't need another person to tell me the same thing (that my smart meter has too low a signal and is waiting for a fix from @SmartDCC )
simon rowson @simonlrowson
Reported 2022-09-20 04:53:03
@SmartDCC according to @S****EnergyHome you are the reason my smart meter has not worked since April as you are responsible for fixing the low connectivity signal in E10. Do you know how much longer this will take to fix?
Ｔｅｅｔａ 💚🤍❤ @OnlyOneTeeta
Reported 2022-09-20 04:14:55
@S****EnergyHome Shock! They can't fix a brand new smart meter they convinced me to have when my old smart meters were working perfectly fine. https://t.co/pvKQV6LsWg
Ｔｅｅｔａ 💚🤍❤ @OnlyOneTeeta
Reported 2022-09-19 17:02:33
Absolutely useless customer service at @S****EnergyHome. They changed my perfectly fine smart meters with some "better ones" that don't work. Now I can't control my usage and I have to manually enter reads. Apparently it's a nationwide issue & they take no responsibility for it.
shelly @shelly_g_1987
Reported 2022-09-19 14:48:54
@S****EnergyHome broadband down in the pe15 area has been for around 45 min now..
Eric @Ekkerjay
Reported 2022-09-19 02:55:14
@S****EnergyHome apparently you are unable to get readings from our smart meter and want me to send you meter readings. I suggest you either sort the problem or come and read the meter. If you estimate the readings I will stop the dd. You are making billions.
EmEeElsie 💙 @EmEeElsie1
Reported 2022-09-17 12:10:46
Awesome @S****EnergyHome my 'smart' meters have stopped communicating with you again.
Happens quite a lot.
Never had this issue before I came to you.
Gary comments @CommentsGary
Reported 2022-09-17 08:43:52
@S****EnergyHome @xx_star_girl_xx Similar issue with their telephone service , terrible customer service!
V @V18571224
Reported 2022-09-17 07:22:31
@S****EnergyHome Not necessary, we will terminate the contract because of this m***ive price increase and gonto our local gas supplier, as his price is around 1/3 of what S****energy offered. I will DM you in case there will be any problem with this termination.
Depraved Acid @DepravedAcid
Reported 2022-09-16 07:48:08
@S****EnergyHome You don’t have my email address as you never bothered to get it when you took my account over. You kept telling us to keep waiting to be able to talk to you. And you sent extortionate bills which oddly enough went down later on. You’re the worst energy company I’ve dealt with.
Bill Griffiths @RecyclerBill
Reported 2022-09-16 03:44:45
@S****EnergyHome have broken cover on my £400 energy rebate 👍 https://t.co/4KZ14xOksp
A1_bloke @a1_bloke
Reported 2022-09-15 17:44:12
@S****EnergyHome @Ofcom @telecoms Is TEN days without hearing any response normal ?
For a technical issue that is interrupting service
Sue @Subo86
Reported 2022-09-15 06:40:47
@S****EnergyHome My elderly parents broadband won’t connect and is showing this.
I’ve reset the router, checked cable connections & tried getting through to the customer service desk but no one is picking up.
Can you fix the connection issue as I think they are on your side. https://t.co/uyMa6ddgQc
Jen @TheLastGoodGirl
Reported 2022-09-15 06:13:48
@S****EnergyHome hi … is you app down or is it just me?
Sarah Jarvis @Sarah_RJarvis
Reported 2022-09-15 06:12:13
@S****EnergyHome "Feel supported" you having a laugh, you're financially raping us but you want to "support" us while doing so. When all this dies down, people will not forget the companies who shafted them and those we will shaft. Fckn sick of corporate greed 🤬
Julie Poole @juliepoole7
Reported 2022-09-15 06:06:39
@S****EnergyHome 6 mths on still having issues with wireless printing! HP again saying it’s an issue with router configuration.Please give me an email address for a specific person so I can send them details.Not a generic email address, from experience these rarely get answered.
HolfolioBen @HolfolioBen
Reported 2022-09-15 05:59:23
@S****EnergyHome my go live broadband date is meant to be today. Will that still happen if you're website is down?
Mairead @MaireadFishface
Reported 2022-09-15 05:52:33
@S****EnergyHome It's still down. There's not even a website now
Andrew @G0MBL 🇪🇺🇳🇴. Support 🇵🇸 @G0MBL
Reported 2022-09-15 05:46:25
@S****EnergyHome Will do that from home this evening if it's still down. I'm using this link https://t.co/K70xujwg6z
Andrew @G0MBL 🇪🇺🇳🇴. Support 🇵🇸 @G0MBL
Reported 2022-09-15 05:39:22
Looks like the @S****EnergyHome website is down again, not long since the last outage...
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