Is Shell Energy down right now?
(latest update April 17, 2021)
Shell Energy Retail Limited, formerly First Utility, is a supplier of gas, electricity and broadband in the United Kingdom. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Cloughie š @cluffy84
Reported 2021-04-15 06:05:23
@S****EnergyHome @Plusnet Is there any way I can come out of the contract?
I'm not getting a decent wifi signal in the house, we use data on our phones. The tablet and amazon stick is linked via ethernet cable.
I'm not getting what I'm paying for. There's obviously an issue, it could be the router?
David @David29955544
Reported 2021-04-14 09:51:44
@S****EnergyHome Why am I even asking? Obviously S**** making errors like this, in my case for the second time this year. I wonder how many other customers are being treated like this. Itās har***ing and Iām unconvinced that Sheāll has a genuine desire to fix their problem
Mike Bass @lunabyss
Reported 2021-04-14 04:41:09
@dr1141 @MoneySavingExp @S****EnergyHome @PostOffice @guardiantech Pleased you got this sorted @dr1141 No joy here though - both Post Office Broadband and S**** remain silent on the issue! Showing lots of consistency with people with the same issue.
Erin Coppin @coppin_erin
Reported 2021-04-13 12:47:49
@S****EnergyHome please respond to this
God loves women @God_loves_women
Reported 2021-04-13 12:33:22
She paid for a technician HERSELF to find out what the problem is, a faulty router @S****EnergyHome. She has had it for a decade, so itās done well. She has requested a new router and you are refusing to provide one without doing further tests.
God loves women @God_loves_women
Reported 2021-04-13 12:32:49
My 83 yr old mother-in-law has used your internet provision, @S****EnergyHome since you took over from Post Office. She is almost deaf & relies on video calls to avoid being totally isolated in this pandemic. Her internet has been faulty for over a month & you are yet to fix it.
David @David29955544
Reported 2021-04-13 09:23:31
@S****EnergyHome Hereās an example of S****-like math:
Out of four people Iāve talked to, three have experiencing the same overcharging coupled with non-fixing of the problem as myself. Letās say S**** has a ten percent market share(made up figure but hey, S**** does it so why shouldnāt I?)...
SeĆ”nšā¤ļø š· I live on a racist island. #EatTheRich @SDM_Photography
Reported 2021-04-08 07:16:45
@nw_nicholas @BulbUK Had the same with S**** Energy. Check out Know your rights section here and complain. https://t.co/gAAQZc1hWX I got it back down to Ā£38 pm from the Ā£60+ they wanted to charge. Too right its a scam!!!
Dont let them off the hook, 4 emails and it was sorted for me. Good luck mate.
Steven @Stevenorient
Reported 2021-04-08 05:29:19
@S****EnergyHome Hi,
Fortunately the Facebook team helped resolve issue quite easily. Such a shame the person I spoke to on the phone could not, would not even ask a colleague to speak to me.
Blair Trimble @Blair71846805
Reported 2021-04-08 05:13:08
@S****EnergyHome Seems to be back up now, thanks. Router was saying remote server was unavailable so I think there was a problem.
Andrew Aitcheson @Lord_Turel
Reported 2021-04-08 04:54:28
After 2 hours back and forth between @S****EnergyHome and my previous supplier, I eventually got hold of an amazing person at S**** that helped solve the issue that others couldn't. Super impressed with Cordelia on customer service, that is how you deal with people.
Jo Charlton @Jo_Charlton_
Reported 2021-04-03 10:37:09
@S****EnergyHome Hi you sent someone to fit a smart meter at my home but are still asking me to submit my own gas meter readings. Problem is that since the smart meter was fitted, I can't see a reading.
Kirsten Henry š @KirstenHenry
Reported 2021-04-03 05:30:48
@S****EnergyHome @minpin78 Hi Amy.... The delayed responses have been happening since Tuesday, itās now 4 days later and I still donāt have broadband. Iām paying you Ā£29.99 pcm for absolutely nothing and Iām not happy about it! Please will you sort out my problem ASAP? Thanks.
Kirsten Henry š @KirstenHenry
Reported 2021-04-01 12:45:33
@S****EnergyHome I sent you a direct message 2 days ago (Tuesday) re: no internet at home.
I have had a few messages from different members of your team but I am still waiting for someone to resolve my issue.
Iām not impressed. Please escalate my complaint.
Seani Dāman @LoverSeani
Reported 2021-04-01 08:13:28
@TalkTalk Now, come come! Your whole @TalkTalkGroup network was impacted by whatever 3rd party monkeys you employed to do @TalkTalk customer portal login changes, customers of resellers of @YourSSE, @S****EnergyHome broadband etc were all down, the amateur IT of @TalkTalkGroup (@Ofcom) https://t.co/Bz14HCTAiU
Seani Dāman @LoverSeani
Reported 2021-04-01 07:42:55
@TalkTalk And what happened to the @TalkTalkGroup ānetworkā ? Your system crashed from #Swansea to #Scotland when doing āplanned maintenanceā for @TalkTalk customers account ONLY (apparently!) @YourSSE, @S****EnergyHome etc etc all down, can customers of @TalkTalkGroup have a explanation https://t.co/YuXqZjkEjS
Danny Harrington @Dj_Danny_H
Reported 2021-03-31 19:50:52
@LoverSeani @Rowena9347 @TalkTalk ***E @PostOffice @S****EnergyHome Whatever the issue is let's hope it can be sorted before dawn
Seani Dāman @LoverSeani
Reported 2021-03-31 19:49:07
@Rowena9347 @Dj_Danny_H @TalkTalk I wonder if ***E @PostOffice broadband supply is down since they are TT supplied like @S****EnergyHome
Seani Dāman @LoverSeani
Reported 2021-03-31 19:42:28
What the F is going on @TalkTalk/@S****EnergyHome broadband is down as is @lebara/@VodafoneUK/@VOXI_UK Iāve no internet anywhere!
šRuth Maxwell-Hudsonš @ruthm4x
Reported 2021-03-31 10:09:25
@S****EnergyHome hi, after a lot of comparing, I've decided to switch my dual fuel energy to you from nPower (who morphed into eon).
I've been with the same supplier for almost 26 years so this is a big deal for me. Please don't let me down! Nice to meet you š
internationaljon @uoljon
Reported 2021-03-31 07:33:56
@S****EnergyHome Hi. My Smart Meter is displaying gas usage but not electricity. Is there a problem with this at the moment?
Ī£ĻĪµĻĪ±ĻĻ ĪĪ±ĻĻĪ¹Īµ @stewined
Reported 2021-03-31 06:59:59
Looks like broadband is down in EH6. Or maybe just my street...or maybe even just my flat. *puts feet up*
Any updates @S****EnergyHome ?
clive whichelow @writingcoursecw
Reported 2021-03-31 06:43:53
@S****EnergyHome After raising a query with S**** Energy they have now told me it may be a problem I need to raise with Money Supermarket as the switch was done through them. But it was S**** Energy who have just decided to almost double my monthly payment from Ā£79 to Ā£141!
Little Wonder @twiggwonderkidd
Reported 2021-03-30 06:33:23
@S****EnergyHome there seems to be an issue with home broadband security settings. The safeguards in place have changed so I cannot access for example Lotto
Berni @BikerBerni
Reported 2021-03-27 10:58:09
@S****EnergyHome You have the magic touch, after many attempts I finally got to open it. It may be a Google app problem, several others work intermittently. Maybe time to switch to apple. Stay safe.
Berni @BikerBerni
Reported 2021-03-27 10:18:00
@S****EnergyHome Is your app down?
dawn hare @dawnhare1
Reported 2021-03-26 16:53:11
@S****EnergyHome you supplied us with a 3rd gen nest thermostat with our last contract with you ending in may 21 this has now stopped connecting to wifi with an error w5. This is a common problem readying about it and we now need a replacement? Not such a good deal!
SaljustSal @TheDivineSalM
Reported 2021-03-26 16:07:43
@sc****groat I'm with S**** energy mine's cheaper than Bulb or it was when I switched. My fix is no longer available though.
Meg āŗļø @megancroz
Reported 2021-03-25 09:16:57
@S****EnergyHome Hi Dani no problem, Iāve just sent a DM š
Lesley kay @leskayo58
Reported 2021-03-25 06:46:22
@PostOffice @S****EnergyHome great customer service šš» small issue with internet speed and engineer been out and sorted it within 48 hours thank you
An Hiro @AnHIR0
Reported 2021-03-24 05:59:20
@S****EnergyHome Hiya
Problem resolved sometime in the middle of the night, thank You!
Kirsty Smithā¢ @KirstySmith2012
Reported 2021-03-24 03:42:20
For months I have been telling @TalkTalk there is an issue with broadband, 2.4gb speed (like we are in 1999) only to be told there was no issue / issue was in the home (it wasnāt) changed yesterday to @S****EnergyHomešš» and my internet speed is now 14.6gb. So pleased I changed šš»
Michelle McNab @mmcnab10
Reported 2021-03-23 10:18:59
@S****EnergyHome internet for G41 in Glasgow went down just before 2pm and hasnāt restored - even with a router reboot. @ is flashing red.
Julian Wild @wild_julian
Reported 2021-03-23 09:13:15
@S****EnergyHome I am just switching my energy to you but your website has been down for 2 days. What is going on?š³
Neil Cocker @NellyOcker
Reported 2021-03-22 17:22:30
@S****EnergyHome ALWAYS ALWAYS find route cause of your problem x/plain in simple terms of self-explanations instead of all the BULL **** & industrial jargon terminology.
@jamies team ALWAYS ALWAYS PUSH DA BOAT OUT l THAT EXTRA MILE ON EVERY OCCASION SUPERB EXEMPLARY #JAMIE PMš
Frank @franklturner
Reported 2021-03-22 10:54:23
@S****EnergyHome Is there a power outage in central Manchester. Returned home to no power yet evidently no national power cut. Who should I contact to sort this as currently homeworking?
syddeth @S3YDH
Reported 2021-03-22 09:40:01
@S****EnergyHome still trying to join you guys ....itās been another 10 days and no such joy ..... think youāre in breach of the switch guarantee now guys itās been over 21 days since you received the application .... I donāt understand what the problem is ??
Amy Marie š @Missamypacey_93
Reported 2021-03-22 06:31:00
@S****EnergyHome im having major issue with your WiFi. Normally i have excellent coverage all over the house..but since 9.30am. The wifi keep cutting off in every room but the living room..
leah edwards @LeahLaraEdwards
Reported 2021-03-21 21:20:52
@S****EnergyHome thanks for the Ā£54 charge for an engineer visit when there was no issue found in my property ! So much for the 'if theres no issue in your propperty we wont charge you'
Phil Brighton @philbrighton1
Reported 2021-03-20 04:58:20
@SmartEnergyGB Donāt bother. After telling me that my smart electricity meter wonāt work with the In Home Display and thereās no fix, S**** Energy have now emailed me (about a month later) to say the gas meter is no longer communicating with them so I now have to manually send meter readings.
Name cannot be Blank @exiledyorkist
Reported 2021-03-19 15:47:29
@KTMGordo @S****EnergyHome @MetersSmart They're con artists, they charged Ā£200 for my mum's house which had been empty and shut down for a year, and refused to discuss it because "the smart meters are never wrong"
Dr Jason Jacques @jtjacques
Reported 2021-03-19 04:35:15
My "Fast" @S****EnergyHome broadband has been absolutely dire for the last couple of days, particularly during working hours.
My latency is high enough to be measured in seconds, and upload is faster than down? And no, it's not WiFi. https://t.co/CkZCRfIQt4
Johnson kills 143,000 and the Tory Party let him @LastGaspPM
Reported 2021-03-18 10:35:34
@S****EnergyHome my broadband has been down for half an hour.
Where can I check if there are other problems locally?
NoSpinZone @NoSpunZone
Reported 2021-03-17 07:41:12
@LibCajunFishtit If he keeps pushing ANY of these he will be gone. Enron and the insane pensions finished Davis. Davis was bullied by Unions and a s**** energy company in Texas and it took years for Brown to fix the Davis pension problem that broke the state. #factoid https://t.co/MIOvSazUWO
Mr. Woofems @MartinPenn4
Reported 2021-03-16 22:10:19
@S****EnergyHome why is it every few month my Internet just disconnects for no reason?? Of you are running tests or maintenance TELL ME!! why do I need to spend hours trying to fix it?!?! @S****
Blue Crab @igtw2
Reported 2021-03-16 08:36:45
@S****EnergyHome It is two months since the incomplete installation of the smart meter. The device could not be installed due to some connectivity problem with HQ. So we are not really smart and your virtual ***istant is a joke.
Kevin Ferguson @KevinAFerguson
Reported 2021-03-15 14:22:18
@S****EnergyHome
I ordered broadband on Feb 8. So far, you've told me:
There was a comma in the wrong place within the address.
Openreach's address file didn't match your records.
I'm too far away from the nearest cabinet to provide supply.
PLEASE FIX THIS
COMPLAINT #7827897
Liam Bennett @ljkbennett
Reported 2021-03-15 04:57:57
@S****EnergyHome Just got to wait until "Wednesday or Thursday" now because our problem wasn't dealt with properly on Saturday and so now this is the earliest slot available.
5-6 days without internet while we're all home schooling and working from home. @BT would have resolved by now.
Ofcom @Ofcom
Reported 2021-03-12 09:03:20
@consultilands @S****EnergyHome @BulbUK @ofgem Hi Chris, if you're unhappy with your provider, you should follow the steps outlined within their complaints procedure. If your problem isnāt resolved within 8 weeks you may be able to take it through an ADR scheme: https://t.co/pb3DccU3zA
Zoƫ @Zoe_Shanley
Reported 2021-03-12 05:22:36
@S****EnergyHome It is not an issue with my payments. Youāre trying to take money that you, by rights, can not take as it is a gross error. Youāre already meant to be looking into it as it is a failure on S**** Energy. I am making the error known publicly as it is disgusting. It could ruin lives.