Is Shell Energy down right now?
(latest update January 25, 2021)
Shell Energy Retail Limited, formerly First Utility, is a supplier of gas, electricity and broadband in the United Kingdom. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Katie~Lou @c17yb8b3
Reported 2021-01-25 06:42:24
@S****EnergyHome seriously getting annoyed with the har***ment from your company now who will not help in the slightest!! Hearing a guy heavy breathing down the phone is quite annoying and not needed .
Stuart @stueyken
Reported 2021-01-24 11:57:16
@realsb4feelings Was with S**** Energy (up to 17 meg down phoneline) £16.99 but was mostly getting less than half a meg at peak times so was taking ages to load a page and unable to play youtube videos. Have switched to Virgin fibre (up to 100 meg) £24.00 per month, mostly under 10 meg but usable
Brad Nahill @PhillyTurtleGuy
Reported 2021-01-22 13:24:46
@S****EnergyHome I keep my house warm and energy bills down by not using oil to heat my house
Adzzz @Adzziii
Reported 2021-01-22 06:48:39
@S****EnergyHome how do I know if the broadband is down or if it’s just me? My router shows the broadband indicator and internet indicator as blank, not even the red light. And when I go to check status on the site it says couldn’t get info. Checked all connections but nothing🤷🏻♂️
Shell Energy @ShellEnergyHome
Reported 2021-01-18 06:06:44
We're aware of a service outage affecting our @S****EnergyHome broadband customers in the Devon area at the moment. We hope to have services restored ASAP. We apologise for the inconvenience.
Andy @quorn
Reported 2021-01-17 11:12:02
@S****EnergyHome I have just moved into an Eon place. Lines are down and unable to even register! Obviously I won't need staying however do I need to register to switch?
Dial M... @WTF4Law
Reported 2021-01-16 10:02:08
@S****EnergyHome I’ll p*** that number along, can you confirm it will reach a human & not devolve into a circular **** of automated messages?
As I said, he’s elderly & my experience is some of them ain’t keen on using social media/the web etc. It’s a bit of an accessibility issue.
Shell Energy @ShellEnergyHome
Reported 2021-01-15 12:45:40
@LaraOyedele Hi Lara, we're sorry to hear this. If this issue hasn't been resolved yet, please could you send us a DM on our page @S****EnergyHome with your details and one of team members can look into this for you. Thanks
Susan Gould @41susangould
Reported 2021-01-15 03:53:39
@S****EnergyHome I was told by Customer Services that you have a wide ranging problem with your gas smart meters. Why was I not told and can I trust the In Home Display?
Serena Elaine @serenaelaine81
Reported 2021-01-14 11:38:07
@S****EnergyHome Is it down again?
Dennis Grogan @iamdgrogan
Reported 2021-01-14 05:40:28
@S****EnergyHome If you can see my old conversation then you have the details. Why start a new one when you haven’t fixed my original issue. Please fix the issue and protect people’s person data.
Dennis Grogan @iamdgrogan
Reported 2021-01-14 05:24:19
@S****EnergyHome No, stop just sending your standard response. Check your past DMs I sent and fix it right this time!
Dennis Grogan @iamdgrogan
Reported 2021-01-14 05:19:03
@S****EnergyHome this is still an issue. You keep sending me messages saying it’s fixed and sorry but you keep making it worst. The problem is still there. You have given me full access to someone else’s account, so who knows who has access to mine. @ofgem @ICOnews
🏃🏽🏳️🌈🇪🇺🏳️⚧️💙 @OX26Runner
Reported 2021-01-13 16:42:31
@mattingham @OVOEnergy It might be a technical issue with the provider. I have this with S**** Energy. What does yours look like?
Nicola Weideling is staying home @tometravels
Reported 2021-01-13 13:44:08
@S****EnergyHome No I won’t do that as I honestly can’t face any more interactions with S****. I ‘think’ my issue been resolved (after an hour and ten minutes on the phone) so now I have to wait to see if that is true or not.
Adam Brannigan @AdamBrannigan1
Reported 2021-01-13 10:09:54
@S****EnergyHome is there an issue with your phones. I have rang three times and each time the phone rings and then drops ?
Mike Webb @MikeWebb_
Reported 2021-01-13 03:15:27
@S****EnergyHome Here we go . . . My complaint ref is 7517629. Please don’t make me go through the rigmarole of security check and then explain my problem for the 500th time . . . Just have a senior manager call me!!!!
Mike Webb @MikeWebb_
Reported 2021-01-13 03:14:45
@S****EnergyHome Here we go . . . My complaint ref is 7517629. Please don’t make me go through the rigmarole of security check and then explain my problem for the 500th . . . Just have a senior manager call me!!!!
Mike Webb @MikeWebb_
Reported 2021-01-13 03:14:00
@S****EnergyHome Here we go . . . My complaint ref is 7517629. Please don’t make me go through the rigmarole of security check and then explain my problem for the 500th . . . Just have a senior call me!!!!
Mike Webb @MikeWebb_
Reported 2021-01-12 16:34:35
Thanks for NOT fulfilling your promise of a guaranteed call back within 24hrs @S****EnergyHome regarding my complaint and issue that’s only been going on for 11 months now #SHAMBLES #LIARS
Mo Nazemi @mo_nazemi
Reported 2021-01-12 14:18:25
@S****EnergyHome You arranged for a smart meter and thermostat for my elderly mother. It’s caused lots of problems and she now has no heating. have tried to fix and been in touch with your helpdesk and online chat but have given up and decided to pay to have it taken out
Mark Salter @Mark_J_Salter
Reported 2021-01-11 05:04:26
@S****EnergyHome Have had to chase again on my broadband installation service, only to find out you haven't even dispatched my new router! My boss(es) and my client(s) are not going to be too impressed that I cannot work, nor those of my wife. Please fix this!
Jorden Cassidy @jordencassidy
Reported 2021-01-11 04:14:51
I have never come across customer service as bad as @S****EnergyHome I have tried for nearly 2 hours to get an issue sorted after they falsely took money from my mums account but your advisers keep cutting the chat and then expect me to explain all over again. Your a disgrace.
Jamie Fitch @JamieFitch1
Reported 2021-01-10 14:32:09
@S****EnergyHome So , unsurprisingly, I’ve been let down again by @S****EnergyHome I DM’d as requested and once again they fail to respond , seems managing public image and getting it away from the m***es on public Twitter is more important than looking after a customer
Brendan Hayes @BrendanHayes12
Reported 2021-01-10 08:40:26
@S****EnergyHome my broadband has been down since 06:30 on Sunday in Ilford! Any other problems reported in this area???
Hydrogen Societies @H2Societies
Reported 2021-01-08 17:31:45
Israeli Hydrogen Startup Wins S**** Energy Competition. H2Pro CEO Talmon Marco says that by using E-TAC, the price of H2 can come down to $2 /Kg, a fifth of its current price, by as soon as 2023. Later this decade, he predicts, the price will halve https://t.co/jsOjJV5x3e
Money Saving Expert @MoneySavingExp
Reported 2021-01-08 09:00:35
Get fast fibre broadband and line rental for just £17.25 a month from S**** Energy. You'll pay £22.99 each month, but you'll get three months free, bringing it down to just £17.25
https://t.co/xI8sNmEQwY https://t.co/Zqr9NyvhPX
Shell Energy @ShellEnergyHome
Reported 2021-01-08 06:00:18
We are aware of a service outage affecting @S****EnergyHome broadband customers in the West London area at the moment. We apologise for the inconvenience. We're working to have services restored as soon as possible.
Patch @Patchandcrew
Reported 2021-01-06 20:44:43
@S****EnergyHome Internet down 😒
Teessider @Teessider1976
Reported 2021-01-05 11:15:15
@S****EnergyHome Appreciate the offer, but I’ll leave it thanks. Already gone down that path, so just going round in circles. I only put the tweet out to let new customers know how bad your customer care is. #utility #ofcom #s****energy #shockingcustomercare
Tomasz Oryński @TOrynski
Reported 2021-01-04 21:24:18
@S****EnergyHome it's two hours as my broadband is gone, have work to do...
You seriously have noone on call 247 for the customer to report the issue so it can be dealt with as soon as possible?
Aimee @shamedoggydog
Reported 2021-01-04 11:08:29
@YourSSE You don't seem to be getting any electricity readings from our smart meter (but you are getting gas readings) and I'm not sure if there is anything I can do to fix it myself. We have a smart meter from S**** Energy before the merge. Can anyone help, please?
🧚🏻♀️🦄🎩Angel3108🎩🦄🧚🏻♀️ @gailpert
Reported 2021-01-04 07:32:00
@S****EnergyHome why are you STILL sending us estimated bills, for a property we HAVEN'T lived in for 9 months due to the house burning down. There is NO ONE living there. there is NO GAS OR ELECTRIC being used. How many times do we have to tell you!!!!!!!!!!!!!! Incompetent https://t.co/77eX7K9yPr
#EndSARS 🇳🇬 OluwaMorty 🥷🏾 @unsrscandidate
Reported 2021-01-01 21:06:30
@D3_Kenny @S****EnergyHome They need to come fix the connection in my house first
Andrew Pantlin @PantlinAndrew
Reported 2021-01-01 12:47:30
@miceheath @ofgem @Burryshmee @S9enny @ScottishPower @SP_EnergyPeople They are lying what a surprise I was with YE 3 weeks ago contacted S**** energy to switch and yep I'm with them starting today. Only issue is I gave end meter readings to sp and they have put them onto my closed sp account from June. So charging me for gas and elec I've paid for!
Dennis Grogan @iamdgrogan
Reported 2020-12-30 11:36:11
@S****EnergyHome so after 2 months, my account is still not corrected. it is still linked with someone else’s account. After a call to current, I was given access to both accounts again incorrectly. Surely this is a GDPR issue you need to resolve ASAP. What do@you think @ICOnews
Andrew Smith @s69581212
Reported 2020-12-29 13:04:45
@S****EnergyHome Account Number: 4529131
I've had an email that my gas supply starts today. Previous emails showed our smart meters would continue to operate. My previous supplier E.on has removed my GAS smart meter reading history on my account. Is there a problem with it?
Jag @jittythekyd
Reported 2020-12-29 11:04:08
@S****EnergyHome your app is very frustrating. Always broken , when I want to submit a reading
kacey⁷🖤:) @AgustD2Purpose_
Reported 2020-12-29 03:41:03
i stg if you have the option to use s**** energy for wifi, don’t, it goes down at least every 2 month for a week. what’s the point in paying for wifi that doesn’t even work. ive got 2g of data so i’ll be ia aha **** s**** energy. bye bye
Chris Williams @Chris_A_W
Reported 2020-12-27 07:21:02
@S****EnergyHome Individual consumption decisions are a blind alley which the #ecocidal oil companies like @S**** have spent decades trying to force us down, while you made money off burning our childrens' futures. Only system change can save us.
Jason Carroll @jcarroll71
Reported 2020-12-25 13:46:47
@CorpWatchUK @S****EnergyHome Why and how can we ignore climate change? This is the key issue S**** are ignoring and p***ing blame.
Kate Bucklad @KateBuckland
Reported 2020-12-22 16:16:04
@S****EnergyHome The worst customer service I have ever experienced. 27 emails still unresolved. Steer clear. I will be going down the OFGEM route
Elisabetta Zupan @ElisabettaZupan
Reported 2020-12-22 11:46:26
@S****EnergyHome Dear Ellie, I don’t want to discuss TRCs with you. As a loyal customer I expect S**** to send an engineer to my address to check the line and rectify the issue for no extra charges. Thank you
Shell Energy @ShellEnergyHome
Reported 2020-12-22 06:05:22
@ScreamingSa***e Hi Simon I'd be happy to take a look into this for you, can you please send us a DM with your account number and email address? Looking forward to resolving any issue you have with S**** Energy for you today - Jamie
Money Saving Expert @MoneySavingExp
Reported 2020-12-21 05:42:50
@PolyglotElsa @S****EnergyHome Hi there, please could you email furtherhelp@moneysavingexpert.com with the subject line "S**** Energy Issue" and someone from our team will pick this up. Thanks, MSE Billy
James @JamesJo76415286
Reported 2020-12-20 09:57:26
@S****EnergyHome We have a problem Houston! I exhale Co2.
James Talbot @TalbotJames
Reported 2020-12-18 11:54:32
@eonenergyuk and @S****EnergyHome disgraceful customer service from an outgoing supplier to a new supplier. I've been on the phone 3 hours holding on, cut off and transferred from pillar to post. Customer Service is no longer a priority and the issue still hasn't been resolved
sean fitzpatrick @seanfitzy01
Reported 2020-12-18 07:11:36
@S****EnergyHome Ah so none in the uk ,so not really 100 % green are we.... https://t.co/sF9BTl4t4A
Neil Aitken @xDemoli
Reported 2020-12-17 18:02:42
@mrjamesmack @S****EnergyHome The global oil industry taken down by a social media team on a mission.
RoadWorks Media @RoadWorksMedia
Reported 2020-12-17 07:56:42
@S****EnergyHome Made us aware that an issue with their internet connection in the area has been detected. It’s getting dealt with for businesses & residence to get back online. Great customer care from ***en Nair. #lewisham #sydenhamresidence #sydenham #penge #dulwich #bromley