Is Shell Energy down right now?
(latest update October 22, 2021)
Shell Energy Retail Limited, formerly First Utility, is a supplier of gas, electricity and broadband in the United Kingdom. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Tommy3823 @tommy3823
Reported 2021-10-21 08:43:43
@S****EnergyHome @AmazonUK @JohnLewisRetail @Tesco @Mastercard @S****_UKLtd 2 months later and this issue is still not fixed
Awais @awaishussain964
Reported 2021-10-21 07:31:41
Not a word from our energy supplier and all of a sudden I'm with s**** energy. This is just mad.
G Rice @geori89
Reported 2021-10-20 19:47:19
Switch to S**** Energy.
They provide 100% renewable electricity but are the 9th (!) worst polluter in the WORLD.
So, you're doing your bit for the environment and costing a shameless greenwashing polluter money 😊
Roo @RooBear78
Reported 2021-10-20 09:43:26
@JamesWDParker @S****EnergyHome Am also having this problem. Is this a general and known problem that is being resolved? Thanks
Paul @Paul77407331
Reported 2021-10-20 08:30:18
@S****EnergyHome I've had queries for 2 days, and been given the run around, pushed from pillar to post by you people, you have done nothing to sort the problem, one of your colleagues actually lied to a 80 year old pensioner last night and closed the complaint based on a lie.
Martin S @Stainymart
Reported 2021-10-20 07:50:12
@S****EnergyHome Your website is not loading content, is there a problem? It is not my browser, nor my router, nor my connection. It just isn't working. Please advise.
Andy Ambrose @andy_ambrose59
Reported 2021-10-19 13:56:04
@craifraiche @joinpureplanet @S****EnergyHome The £1277 is an average price based on an average house and is not a quote for anybodies energy usage...ironically I left S**** Energy in July to go with PurePlanet and now I'm back with them!!...not been able to track down the standard variable rate charges yet for S**** Energy
Shell Energy @ShellEnergyHome
Reported 2021-10-19 13:19:57
@aeb480 Good evening, thanks for your message. That's not a problem, we're working with Pure Planet administrators to get all of your account details over to us, so you can set up a new direct debit once your S**** Energy account is live. Any credit will be honoured. - Kyle
Paul @Paul77407331
Reported 2021-10-19 12:51:46
@S****EnergyHome quite simply the worst company on planet earth.
A company that lets a 14 day cancellation period elapse, providing no service, on the 17th day the service goes live and is faulty and broken. Then want to charge a cancellation fee.
Dishonest business practice
Kallini Puppets @KalliniPuppets
Reported 2021-10-19 10:49:21
Hey @MartinSLewis I was on 100% renewables tariff for electric only with Pure Planet. Been moved to 100% renewables tariff with S**** Energy with stiff price hike. Why should my cost go up? Wholesale gas price shouldn’t come into it surely - am I having my pants pulled down?
Mark Hewitt @MarkHewitt1978
Reported 2021-10-19 10:18:36
@S****EnergyHome That’s even more broken https://t.co/WH7AI5gs8K
Pranil Raja @PranilRaja
Reported 2021-10-19 04:09:48
Are S**** Energy any good?
Help
My electricity provider shut down https://t.co/RkcKofxMvi
Andrew Ward @Public_Eye_XVA
Reported 2021-10-19 03:49:50
@S****EnergyHome @paullewismoney Let's put some hard facts to this using my annual consumption.
3,160 kWh electricity
16,072 kWh gas
Pure Planet 2yr fix (contract broken after 4 months) £1,289/yr
S**** Energy SVT fixed till next price cap increase? £1,507/yr (my estimate using data S**** won't give me yet)
Ultima Jimbo Thule @JimboJV
Reported 2021-10-19 03:26:07
.@ofgem why do you use S**** Energy as a supplier of last resort? Their systems are awful. Took them 10 months to issue me a bill and I'm still trying to get them to issue an accurate bill. Now you've transferred me back to them.
Alex Howe @TheRealAlexHowe
Reported 2021-10-18 18:29:08
@spaceangel1964 @joinpureplanet @S****EnergyHome Agree. However Angela, I'd take a billing system in an early development stage of an innovative company that is focused on actually providing renewable energy, over @S****EnergyHome that use REGO loopholes to greenwash their energy offering. https://t.co/sLmxA8Nsoq
Alex Howe @TheRealAlexHowe
Reported 2021-10-18 18:21:55
@craifraiche @joinpureplanet @S****EnergyHome dont forget they also use REGO loopholes to claim their energy is renewable! https://t.co/sLmxA8Nsoq
Alex Howe @TheRealAlexHowe
Reported 2021-10-18 18:21:03
@DanBrentWealth You're being switched to @S****EnergyHome who use a loophole to claim they provide clean energy https://t.co/sLmxA8Nsoq
Alex Howe @TheRealAlexHowe
Reported 2021-10-18 18:19:47
@MoneySavingExp Glad I picked @joinpureplanet with the aim to use as renewable sourced energy as possible to be switched without choice to @S****EnergyHome ! Thanks @ofgem Might as well go and curl out a turd on a Baby Seals face while i'm at it. #regoloophole https://t.co/sLmxA8Nsoq
Kieran Cairns @KieranCairns
Reported 2021-10-18 14:16:30
@tangoblueberry @S****EnergyHome - 100% of energy usage matched with renewable.
- Price cap tariff as per usual with SOLR.
- No exit fees as you didn’t pick the provider.
Recommendation with the current industry landscape is do nothing, a fix will cost considerably more than the cap now.
Mark Adams @Markodarlo
Reported 2021-10-18 12:42:04
I’m now waiting on @S****EnergyHome to take over the account and no doubt they’ll also be very quick to take a payment. @SoEnergyUK have been in touch with the final bill, it’ll take till the end of the month to issue the credit they owe me. They manage to take it quick enough.
Kate @HighwaytoHenley
Reported 2021-10-18 09:01:49
@LwtEmmaBird @OctopusEnergy Having a similar issue with mine from @S****EnergyHome - they haven’t been able to generate a bill since installation in early August 🤦♀️
Davie @DaviePrice
Reported 2021-10-17 10:59:15
@S****EnergyHome is hands down the worst, least responsive energy supplier I’ve come across. Avoid avoid avoid
𝗣𝗮𝘂𝗹 @SmartPixAndVids
Reported 2021-10-16 02:00:48
@S****EnergyHome I tried to recommend my folks a few weeks back but because your link doesn't work, I was told via DM of a work around - now I am trying to request an electric smart meter, because you can't read my current one, and I'm having the same problem! Argh! Frustration!
Daniel Perry @pezzer555
Reported 2021-10-15 15:34:52
@S****EnergyHome @ofgem Yeah... but I had already moved to another provider. Your own advice said there was no issue with customers who were already in the process of transferring. Yet here I am. If I lose the fixed rate contract I had made... Well, I guess I'll see you in court.
Simon Hale @SimonHa88802783
Reported 2021-10-15 13:01:09
@MartinSLewis trying to switch broadband to @NOWTV but they say I can't because current provider @S****EnergyHome won't port the number. S**** say they can but it could be a problem with @OpenreachHelp. Everyone blaming someone else - I thought switching was easy, can you help?
Mike @NeutronMike
Reported 2021-10-15 11:55:29
@DavidLannigan3 They were BP backed I think? Im with S**** Energy, which whilst a separate business, carries a possible brand damage issue if it fails which S**** cant afford per se. Interesting times.. Dutch/UK gas down 13% today. A warm and windy winter and UKplc will escape..just
Mike @NeutronMike
Reported 2021-10-15 11:54:50
@DavidLannigan3 They were BP backed I think? Im with S**** Energy, which whilst a separate business, carries a possible brand damage issue if it fails which S**** can afford per se. Interesting times.. Dutch/UK gas down 13% today. A warm and windy winter and UKplc will escape..just
Bobby Sond @bsond2015
Reported 2021-10-14 15:57:51
@Matthew_JS90 @MoneySavingExp @itvMLshow Ok so what happens if fixed rate prices dont come down in April 22? Reason I ask is I'm in same boat as Matthew where my S**** Energy Fixed Rate ends 30th Jan 2022.. so ***ume I'll do same & go onto the same cheap tariff (flexible 6) for the short term.
Nadine Kate Edwards 🧚🏻♀️✨ @nadinekedwards
Reported 2021-10-13 22:41:45
Have the exact issue with @S****EnergyHome monthly readings show £43 monthly usage forgot to submit 1month they predicted I used £200… this took all my credit as I pay £85 per month and now I’m told to up payment to£123 despite £43 monthly usage…
caroline boland @CbolandCaroline
Reported 2021-10-13 14:31:46
@S****EnergyHome That is the problem I do not have an account with you
Janet Jazz Jazz Jam @beckiowen
Reported 2021-10-13 11:38:40
@S****EnergyHome Please can you stop sending post to my address for the previous owner? I have returned your letters on more than 15 occasions yet am still receiving post! Also your call handler just put the phone down on me after I’d waited 10 minutes to speak to someone!
Neil @Neil10277774
Reported 2021-10-13 04:08:55
@S****EnergyHome Try dropping your prices and helping out your customer. The present problem is not just on the customer side
Stuart Baker @Stuart_Baker
Reported 2021-10-12 11:50:07
@S****EnergyHome I can't log in to your app or website to view my account, I'm not a SOLAR customer btw. Are your systems down or have I upset you?
Nic #ForTheMany @HoylakeBeach
Reported 2021-10-12 05:10:24
@S****_UKLtd @S****EnergyHome my friend tried your broadband, was sent a faulty router, no help to fix, returned router & cancelled within 14 days! You have har***ed her for £200 she is reporting to police & @Ofcom my energy was switched to S****, I will switch as soon as I can!
Amy-Claire Hunt/Eva Fliction @amyclairehunt
Reported 2021-10-10 04:09:36
I would really love a Sunday of dolloping in front of Netflix; but nope, @S****EnergyHome has other plans! If you could fix my broadband, that would be much appreciated! Day 2 of no wifi… not that we rely on that for work and university studies or anything 😔
Kate Paradine @klparadine
Reported 2021-10-09 06:36:14
@S****EnergyHome an elderly relative has been trying to speak to a member of your team for 2 days as her landline is broken. Please can you reply to me so we can get an engineer sorted as a matter of urgency. Thank you.
Marcus @htafcfan
Reported 2021-10-08 15:34:37
@MartinSLewis @itvMLshow Seen the show today Martin, thankfully I am with S**** Energy and on a fix to 2023 so hope all ok
Walsall Sam @SamWalsall
Reported 2021-10-08 13:16:34
@geykyn @EddieHughes4WN @beisgovuk @MartinCallanan @luhc Eddie like most things you are involved in .They sound good on paper but like you don't work in reality.
We have one from s**** energy totally defective , but they are still installing them to meet quotas.
Just Google the issue it's not working.
Mits @MitsP2012
Reported 2021-10-07 07:25:28
@S****EnergyHome Hi there. The problem is that I've somehow skipped the registration part with you as I put in a switch before I heard Green were closing down. So how will my account be set up if I'm no longer getting my energy from you ?
Judy Jarman @judy_jarman
Reported 2021-10-07 04:54:42
@S****EnergyHome I have just confirmed this an external problem can you please advise when it will be fixed I have had no service since 6pm yesterday now and intermittent before that. Thank you
Judy Jarman @judy_jarman
Reported 2021-10-07 04:35:48
@S****EnergyHome Internet still down, please advise ASAP. Thanks.
Rich Ferraro AKA 💙 @Cloughiepig
Reported 2021-10-07 03:38:02
@theblackcatsays @S****EnergyHome @garybiscuitboy We’re in the same situation. Looks like the best thing to do is to sit tight for the time being. Bills will go up but if you opt for a fix atm you will be paying even more.
paren @pazzastar
Reported 2021-10-06 14:23:31
@S****EnergyHome I am really hoping that you guys can resolve this problem that has been going on for over a year. Based on your level of service so far I will never recommend @S****EnergyHome to anyone and rather tell them to stay away.
Judy Jarman @judy_jarman
Reported 2021-10-06 14:15:13
@S****EnergyHome Hi my broadband has been going down intermittently last couple days and now solidly down for a while this evening, still down. Please help.
Trevor Bridgman @UKTrev
Reported 2021-10-06 13:12:50
@MartinSLewis I came off fix with S**** Energy on the 1st, I’m staying on the variable for a while
Lloyd Patterson @Lloydp84
Reported 2021-10-06 10:45:38
@S****EnergyHome Well it’s not just me feeling this way most people do, I honestly don’t see what the problem is, you obviously know what you will charge up based on the price cap. Your communication hasn’t been the best so far, let’s hope we get our accounts set up quickly
Roberta Faloona @berda3001
Reported 2021-10-05 10:30:59
@g__j @OctopusEnergy Hi Greg. I only just moved to avro energy. They had only just set up my account and they went out of business. The problem I have is, I was with S**** energy, and the day that I left S**** energy both my gas and electric smart meters display stopped.
Leanne Andrews @LeanneAndrews
Reported 2021-10-05 10:16:29
Rant- @S****EnergyHome won’t fix a faulty electric meter that constantly buzzes. And @eonenergyuk EON Next have taken 8 months to tell me they have the wrong paper work from my FIT. #fuming #tiredofcomplaining
JR @JREFC1878
Reported 2021-10-04 06:34:57
So @S****EnergyHome contact me to ask if they can rectify the problem. ONLY to try and make me stay and tell me it’s MY fault. Yes it’s my fault for trusting a company who I respected #thanksforwastingmytimeandtakingmymoney
Lin Webb @LinWebb1
Reported 2021-10-02 14:57:50
@S****EnergyHome why has my broadband gone down? I can’t find out because you have no phone or online customer service active until Monday morning. Pathetic!
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