Freya Langford 💙 @FreyaLangford
Reported 2021-04-22 13:43:01
@Screwfix help! Just when we thought lockdown was over...
Our lock has broken and we can’t find a way to remove it. Only 5 years old. #lockdown4 https://t.co/zV50vJeutr
Paul B @BrokenBennett
Reported 2021-04-22 11:38:28
Well @Screwfix customer service has once again been brilliant; I had an issue with a product which was not only replaced the very next day, but collection of the faulty item was made by the same driver #Epic
Snoogs is missing talking derby 💜 @Snoogins37
Reported 2021-04-22 06:54:47
@Screwfix ...great service deserves to be shouted about, IMO! Especially if it's resolved an issue. I'm still in customer service, but not directly customer facing, & it's still lovely to hear great feedback. Keep doing what you're doing Elly! It's making a difference 💜
Snoogs is missing talking derby 💜 @Snoogins37
Reported 2021-04-22 06:53:04
@Screwfix You're so welcome! They're super happy with how you dealt with the issue and for the honesty as well (from what I understand there was a stock listing error). They're excited to get started on projects 😁 I worked customer facing for 15yrs & folx are so quick to complain...
Oswald Peak @PeakyOswald
Reported 2021-04-20 17:17:02
I take it first thing on an empty stomach, problem is by 4:30pm my ****s smell of pure garlic, I ****ed outside the Screwfix but obviously dragged some in as I walked through the door, the woman behind the counter was sniffing the air and saying she could smell cooking. 🤣
Reported 2021-04-20 16:40:37
Oh mate, get yourself down to @Screwfix https://t.co/GxRdtOISop
James S. @le_jimbo
Reported 2021-04-20 03:11:45
@Screwfix Is your login page broken? I can't login, i've reset my p***word and that p***word doesn't work.
Alby Pattison 💙 @APattison
Reported 2021-04-19 14:54:05
@Screwfix I know the issue is the manufacturer - I bought all the other roof stuff from a local supplier and it was delivered direct from the same people - 12 x 2m corrugated sheets + 6 x1m ridge were delivered in parts over 3 days with no notice to me.
Joy Petrie @Jaypea10
Reported 2021-04-16 11:02:02
@Screwfix Please please can you buy in more of @CuprinolUK fence paint in shade silver copse. Never in stock when I go to get it. I can’t get my fence finished as I’ve run out of paint ( which I bought last year) Is there a problem with the supplier? https://t.co/QAphsE4X8W
IG/YouTube: Ubi Ogulu @UbiOgulu
Reported 2021-04-16 10:24:33
@ScrewfixIreland hi there. I ordered an item on 04 April but the package has still not arrived. I ordered from Screw Fix Ireland but the package was sent from the UK? When I placed my order it said it would take 5 working days to deliver. Why has delivery been delayed 3 times??? https://t.co/ay0qPzmHKi
Reported 2021-04-16 05:53:15
@Screwfix is the website payment down??
Reported 2021-04-15 09:44:29
@GraJacko @ephemeralhype @Screwfix Just to chime in. Also having same issue here, across different cards and devices.
Graham Jackson @GraJacko
Reported 2021-04-15 08:28:03
@ephemeralhype @Screwfix I've got the same issue https://t.co/DUj44xM2st
Tim Willcocks @Timwillcocks
Reported 2021-04-15 08:02:32
@Screwfix @ephemeralhype I’ve got the same issue @Screwfix nothing beyond payment page on web and app
Tis I @ephemeralhype
Reported 2021-04-15 07:54:23
@Screwfix are the online payments down? I keep trying to place an order and after entering payment details and trying to submit it just comes up with a white box and the order doesn’t go through
Reported 2021-04-15 03:46:12
@Screwfix your website is seriously shady with how it tries to hide the Cookie Opt Out button behind a 2nd popup making it almost impossible to scroll down to Save instead of Accept ALL right at the top
Alan Bell @alanbellapertum
Reported 2021-04-14 09:49:33
@Life_Disrupted I am finding it works surprisingly well. Amazon low cost items are no problem, some places like Screwfix are still sourcing deliveries from UK warehousing and it seems to just work.
Reported 2021-04-14 09:20:59
@Screwfix absolutely s*** and rogue company who aren’t prepared to payout after a product they sell caused extensive damage. They claim the product isn’t faulty when they haven’t even made an effort to investigate it. I’ll be seeing you in court - this issue WON’T be going away..
MollyTheAngryCat - Meow 😸 @MollyTheAngry
Reported 2021-04-13 17:40:30
@Screwfix You don’t need my details. I’ve told you the issue. If others are reporting it too then I hope you are working on a fix
As it is, I’ve stopped using the app and gone back to the website.
MollyTheAngryCat - Meow 😸 @MollyTheAngry
Reported 2021-04-13 17:19:22
Hey @Screwfix I’ve been using your new app for a while now but it’s driving me crazy!
I’ve linked it to Face ID but 50% of the time it doesn’t work and I have to enter p***word and then it asks me if I want to save time next time with Face ID
And repeat. Is there a fix coming?
Reported 2021-04-13 15:43:44
@PC_Angry There’s always somewhere for a £10 table top ironing board. Always.
I’m sure @roysmithpolice can sort you out with some decommissioned public order bags and a 99p padlock from a Screwfix if security was an issue.
Richard Denman RWD @misterd1971
Reported 2021-04-13 14:28:32
@Screwfix was in my local store and this customer had mask down then just pulled up over mouth not nose 👃! Can you tell your staff this is not on I’m not impressed looking for a response please https://t.co/IFZv9XciRc
Reported 2021-04-13 10:21:32
I never recommend anything to anyone but I'm recommending this little monster, I bought it for €120 from screwfix as my big and practically brand new Bosch mitre saw has a problem with the on/off switch, any good DIY person should snap one up ASAP. Fantastic thing. https://t.co/HzZsABbD4J
Doc Bob #FBPE @BobDofB
Reported 2021-04-13 04:00:23
January 102th 2021
As we have no village shop, in order to give my neighbours a nostalgic shopping experience, I have encouraged them to queue down my garden path from my front door, where they are able to browse last year's Screwfix, Next and Argos catalogs.
Gary Halkon @GaryHalkon
Reported 2021-04-12 12:00:25
Mower went with catastrophic failure today... that ain't supposed to be there. Sure @AntAnstead couldn't even fix this...
*opens up @Screwfix website to find a new mower 😂 https://t.co/pbs66Xco2H
Reported 2021-04-12 02:47:51
@veedubhev @ManfacilityW @HammeriteUK @Waxoyl @Christo03770888 @TheRealPhilBall I had a problem with @screwfix #nononsense #coldgalv used silcon/caulking tool with bolt welded on drill turned out #badbatch just clear
#shake #it #poloroid #picture @Outkast
Scott Curran @ScottyCurran
Reported 2021-04-11 15:26:41
A huge well down to @Screwfix for their new app. As an electrician and 'Electrifix' customer, I placed an order via the app and when o got there, simply checked in and they brought it out to me without me having to even go into the store or having to queue!
Ian Ormiston Stables @ian_os
Reported 2021-04-08 18:16:11
Today's typo oops win... 😳 I sent 2 emails to Screwfix customer support, reporting an issue with their new Screwfux App. Oh dear... Surprised it doesn't happen more often with the "i" and "u" being next to each other...
Sam Bantu @thesambantu
Reported 2021-04-08 17:09:41
@PayPal do you have an outage with payments platform in UK at the moment? can't seem to use to make payments on Screwfix and Toolstation. Tried via laptop and mobile
secret UT @Fifa1888
Reported 2021-04-08 13:52:45
@stanleytools hi there, bought a tool bag from screwfix and the zips have broken within the years manufacturer gurantee, how would I go around getting this fixed or replaced?
Reported 2021-04-08 11:10:11
@mark_lloyd1 @Screwfix I would imagine it’s a supply issue. Huge problems at the moment due to covid with supply of materials. Factories with staff on furlough or reduced output due to social distanced production.
Toolstation UK @ToolstationUK
Reported 2021-04-08 11:09:03
@IColling @Screwfix Hi Ian. Thanks for getting in touch. I'm sorry to hear about this. Our 30 day returns policy is outlined on our website, any flexibility is down to the stores discretion. I apologise for the inconvenience, I will p*** your feedback on for future improvement. Kind regards, Flo.
David Nugent @dnuge
Reported 2021-04-07 18:20:25
@feighery @ScrewfixIreland Same here, I ordered on 26th March, customs held it up. Issue i have is I ordered from an Irish website and IE registered company but no fulfillment from Ireland eventhough the product is made in Ireland! More transparency on your site is needed.
Reported 2021-04-07 14:56:25
@Screwfix don’t buy wall mounted fires from these people!! They’re absolutely crap! I bought 1 and it was under warranty , things had it after a couple months and they no longer stock them !! Useless!! Left with a broken fire and no replacement #Screwfix #Screwfix #Screwfix
Reported 2021-04-07 12:14:34
@nixonelectrical @DEWALT_UK @Screwfix Brilliant toolbox, had one for a few years only problem is you tend to throw everything in there , mine gets emptied every 6 months 😃and within a month it’s back in the same state
WVSC - Wolverhampton Voluntary Sector Council @WolvesVSC
Reported 2021-04-07 07:44:15
💷 Screwfix Foundation: Grants are available to local charities and not for profit organisations for projects that will fix, repair, maintain and improve properties and community facilities for of those in need in the UK: https://t.co/TI3VeYHy8b https://t.co/0HeMsutKZU
Michelle Wong #MakeSchoolsSafe #CovidIsAirborne 💙 @mishwoz
Reported 2021-04-06 20:12:02
@Miscellaneousmm @aparachick @AliNouriPhD Possible in shallow shower trap water is there but problem is at the seal junction. See post on Screwfix. Person resolved deal with new 'o' ring seal
Reported 2021-04-06 16:17:03
@flannyretvrns There was a bunch of beautiful cherry blossoms trees near the area I grew up. They knocked them all down for one Screwfix building and a car park.
Geronimo Electrical Limited @GeronimoElec
Reported 2021-04-06 13:13:35
@Screwfix what are the chances of your app working? Never had an issue before, since the upgrade nothing but grief. If it ain’t broke........ 😡
Reported 2021-04-06 12:53:33
@Screwfix I think your app is broken. Constantly stuck on the loading page and then chucks me out before the app has properly loaded ☹️ https://t.co/8EjSXP6Dxa
Reported 2021-04-06 05:47:46
Do you need to fix an item to #ThermalBlockwork?
To make a good fixing in the aerated structure, you'll need these special screw-toothed fixings that grip-bite into the block.
Our Thermal Block Fixings are perfect for the job! Buy from @Screwfix: https://t.co/pksv4uTa3Y https://t.co/1hMU8hQxZs
Kathryn Foot 🏴 @KathrynFoot
Reported 2021-04-06 04:04:02
@ScrewfixCareers is there a problem with your recruitment site. My son is applying for a role and can’t access his application. Can’t even sign in. Last night couldn’t get p***ed the ***essment test examples either. Not sure if it’s there’s a bug in the system?
Hackwood Electrical @ajhackwood
Reported 2021-04-05 12:49:58
@1stChoiceElect1 @nixonelectrical @DEWALTtough @DEWALT_UK @Screwfix put the handle down and they should pop out at the bottom https://t.co/uE2OIJ2Oki
Oscar Arguelles @OscarArguelle20
Reported 2021-04-05 05:08:14
@wesbird27 @Screwfix same problem here with click and collect... and some of the items are in store @Screwfix
Oscar Arguelles @OscarArguelle20
Reported 2021-04-05 05:07:32
@wesbird27 @Screwfix same problem here @Screwfix
Richie C🌟🌟🌟🌟🌟🌟 @RichieCarm
Reported 2021-04-05 02:17:19
@mildewAnge You can take it apart try and fix it or Screwfix have a wide range of replacement locks to suit most pvc doors. Take some photo when the lock is out.
Michael Avril @Mickya21
Reported 2021-04-03 13:15:32
****o customer services @Screwfix thanks for putting the phone down on me yesterday when I called, decided not to spend my money with you today!
Mark Young @wappygixer
Reported 2021-04-03 07:47:14
@YewHev @Screwfix Break it down into parts and it will fit in a mini. If you’ve got an estate you’ll be fine 1 way or another
1st Choice Electrical @1stChoiceElect1
Reported 2021-04-03 07:38:34
@Roger_Jones_28 @nixonelectrical @Screwfix @DEWALT_UK @DEWALTtough They do seem a lot better and more sturdy than the older clips which were broken or lost occasionally
Whole boxes feel more sturdy all round.
Think I'll get the ds290 or ds295
Andy Simpson @Andy_Simpson79
Reported 2021-04-03 03:38:07
@Screwfix hi. I've taken down an internal load bearing wall between kitchen and dining room. This has left exposing the original DPM on the floor. What products can I apply on the DPM to level with existing internal floor?