Is Scottish Power down right now?
(latest update April 22, 2021)
Scottish Power is a vertically integrated energy company based in Glasgow, Scotland. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Duncan Robertson @swooper666
Reported 2021-04-22 12:36:34
@SP_EnergyPeople Trying to book a smart meter installation but every link you send is broken!
Justin Bamforth @jutty0069
Reported 2021-04-22 12:34:49
@MartinSLewis Hey Martin what advice would you give me for having a Electricity Meter that can’t be read and have been begging @ScottishPower since January to send someone to fix? It’s getting to the point of causing m***ive stress.
Vik Verma @omgisthatvik
Reported 2021-04-22 10:54:29
@SP_EnergyPeople tried to call 6 times but I get cut off every time. Googled it and seems to have been a problem for YEARS but still happening?
Hannah A @HousingHannah
Reported 2021-04-22 09:46:45
@proudtenant @SP_EnergyPeople I already have. The @MoneySavingExp was to stay and it's proved expensive. Apparently it's more complex to immediately move. My view now is I'd move the day the company went bust in future. The complexity is not my problem, that's the problem of a broken market.
Christian de Larrinaga @crislar
Reported 2021-04-22 09:03:07
@CBItweets @ScottishPower @_KateForbes @mgoldenmsp @DJohnsonMSP @patrickharvie @katygordon We have a doing the exact opposite to what is said problem
James Hatfield @madjhatters
Reported 2021-04-22 04:22:44
@scottishpower are useless and unorganised 6 months into buying our first house, threatened legal action for a bill on account they tell us doesn't excist when we try and call to sort it!! All our neighbours have had the same issue! Thanks for ruining what should be a exciting
Hubert Cumberdale 👤 @CaptainBlue
Reported 2021-04-22 04:09:53
Tried to submit my closing meter readings today ... and the website has twice failed to accept the readings after I followed the link! Useless! @SP_EnergyPeople "There was a problem
We are unable to submit your meter readings at this time."
Rob Watson @Mrw64Rob
Reported 2021-04-21 17:58:52
@ScottishPower You did a good repair on my next door neighbour's problem on Monday but this is outside my front door on approaching Thursday. Please sort this out. Shoddy performance. https://t.co/7WrvacdsZn
Ann Bircumshaw @ElimuAnn
Reported 2021-04-21 14:42:44
@yardski @SPRKeith @ScottishPower @MartinSLewis @BBCWatchdog Lynda Clayton has been at the helm of #scottishpower customer (dis)service for the last decade and presided over a period of abysmal service and ofgem slatings. Time to step up or step down 🧐
Rory Duncan @RoryDuncan
Reported 2021-04-21 14:05:12
Another #powercut reported in EH12 #edinburgh - these are increasingly frequent. What’s the problem @SP_EnergyPeople @SPEnergyNetwork ????
claire kelly @claire_kelly50
Reported 2021-04-21 14:00:53
@SP_EnergyPeople I am losing the will 4 months later still trying to resolve an issue & received another bill today , your customer service is a shambles , god help the elderly & vulnerable , pls can someone DM me , thank you !
David Preston @Crazy_DavidP
Reported 2021-04-21 11:26:24
@ScottishPower Your tariff ends on 31st May 2021
Take action now or you'll move to our Standard tariff - How about thanks for the Information, get your act together, fix my fecking Meter and then we talk new Tariffs.
JeniSH @js3cb
Reported 2021-04-21 10:45:20
@SP_EnergyPeople Hi, trying to book a smart meter appointment for elderly parent and can’t get onto the online booking site. Is there a problem your end or is it my dad’s? Thank you
Mandy James @wesbird27
Reported 2021-04-21 09:04:58
@SP_EnergyPeople messaged you last week regarding a problem and no response. Your customer service is shocking!!
Ann Bircumshaw @ElimuAnn
Reported 2021-04-21 08:49:38
@br0ry @___zoeb @ScottishPower @SP_EnergyPeople @OmbudServices @CitizensAdvice Let us know
1. If the promised call actually happens.
2. What #scottishpiwer promise to do and by when.
3. when SP actually finish doing what they need to do to resolve the issue in full.
Good luck
Ann Bircumshaw @ElimuAnn
Reported 2021-04-21 07:25:14
@aspy0uk @ScottishPower Oh no! You’ve entered the #scottishpower vortex!😱 You’ve worked hard to identify the problem and heard lots of positive noises from SP. Job done😃Only to find their “solution” has caused an even bigger issue 😡
Hannah A @HousingHannah
Reported 2021-04-21 07:24:25
@drgabywolferink @SP_EnergyPeople @LAMB_GB will do. Was using @MoneySavingExp switch service, but frankly following their advise to 'stay put' until transfer complete has contributed to this problem.
CynCo @CynicalCommies
Reported 2021-04-21 06:50:43
@SP_EnergyPeople What on earth is wrong with your call center? I've tried about a dozen times to sort an issue out with my supply on the phone with you but I keep getting disconnected after spending 20 minutes explaining my issue.
Rich Aspinall @aspy0uk
Reported 2021-04-21 06:38:53
@ScottishPower your service is so poor that I am now north of 20 hours on the phone trying to solve a problem of your making and you’re still causing new problems for me. Worse, I get cut off every second call I make...including ones to your complaints dept.
Caroline Duvier @caroline_duvier
Reported 2021-04-21 05:41:51
@ElimuAnn @HousingHannah @MattCrivelli @ScottishPower Finally got to an end, I think. They reopened my account because the people in the old property had not answered their letters. Not my problem???
Because I cancelled direct debit, I now get a cheque, but at least I seem to finally be getting my money back. The time lost.....
Simon Bates @sy_b
Reported 2021-04-20 15:36:10
@SP_EnergyPeople does the same person ever deal with a problem and not p*** it to someone else constantly and ask for the same information already supplied?????
Heisenberg 🏴 @WY4TT_11
Reported 2021-04-20 15:07:19
@SP_EnergyPeople hi, there is a wooden pole outside my property, no wires connected etc, old one, can you take it down?
jaybobs @jaybobs5
Reported 2021-04-20 13:13:07
@ScottishPower Tried to resolve an issue with my gas and electricity for the last six months with no resolution in sight. Countless attempts to call advisors, emails sent and complaints raised with no help whatsoever. Please get in touch before I go through the Energy Ombudsman.
John Mirra @IAmJohnMirra
Reported 2021-04-20 11:43:10
@latimeralder @ScottishPower Like 10, 20, 30 years ago it was still "a problem" but governments and businesses didn't stand to gain so they suppressed it as an issue. Now they play it up as one.
John Mirra @IAmJohnMirra
Reported 2021-04-20 11:42:35
@latimeralder @ScottishPower So I still drink from the climate change is a problem fountain but not quite as deeply as most. I am starting to get this feeling that it's only a bigger issue now more than ever because companies are now onboard to profit from changes made in the name of combating it.
Ann Bircumshaw @ElimuAnn
Reported 2021-04-20 08:43:11
@Cupcake****yst @sheppard_su @SooBeeinNY @SuttonLetHRT @ScottishPower 2/2 #scottishpower also have a nasty habit of chasing customers for payment of bills for periods after they’ve left. This could happen if no one takes over the supply or SP fail to close an account down properly.
Ann Bircumshaw @ElimuAnn
Reported 2021-04-20 08:38:03
@Devonelis @ScottishPower @SP_EnergyPeople Sadly, I have. Left #scottishpower after it made a mess of my accounts. Went to Yorkshire Energy. #ofgem sent me back when YE folded. Straight back to the problem they ***ured the Ombudsman and me they’d fixed.😢 still trying to sort it
jontait42 @jontait42
Reported 2021-04-20 06:52:00
@brendanjharkin Used to work in sales agent complaints team for a well known Scottish power supplier. What they were promised vs the reality 6mths down the line was a chasm so wide Evel Kneivel would think twice before jumping
Ann Bircumshaw @ElimuAnn
Reported 2021-04-20 05:18:22
@Devonelis @SP_EnergyPeople @ofgem Oh, public appearances are everything. The fobbing off, malpractice, broken promises, failure to do what they agreed to, etc needs to be reported by customers to highlight the reality 🤨 https://t.co/Vlf6wXjsRI
Ann Bircumshaw @ElimuAnn
Reported 2021-04-20 05:09:28
@SP_EnergyPeople @44robbo44 Using the DM link may allow your issue to be resolved promptly as long as you don’t go “off script”. If you don’t get sorted or feel fobbed off, lodge a formal complaint via https://t.co/LC3qFjB2kz to get access to more experienced staff.
lesley witham @lesley_witham
Reported 2021-04-20 04:02:57
@SP_EnergyPeople call back promise not returned after 45 min on hold and then systems going down. Rang again today and been hung up on 3 times.. after being put on hold again! No apologies given... how am I expected to pay a bill when I can't even contact the company. 🤦♀️
lesley witham @lesley_witham
Reported 2021-04-20 04:00:34
@ScottishPower call back promise not returned after 45 min on hold and then systems going down. Rang again today and been hung up on 3 times..... how am I expected to pay a bill when I can't even contact the company. 🤦♀️
Ann Bircumshaw @ElimuAnn
Reported 2021-04-20 03:09:19
@theycallmesimo @br0ry @ScottishPower @SP_EnergyPeople Yep, top Which? recommendation along with avro and outfox the market. Cannot understand why people stick with #scottishpower once they have an issue. They’re inept to the point of criminality.
Jessica Jordan @JJordanuk
Reported 2021-04-19 10:49:07
@lordrosey @SP_EnergyPeople @ScottishPower We are literally having this same problem!!! They are con artists!!!
DanceToYourOwnMusic @TaimaBain
Reported 2021-04-19 10:20:07
@ElimuAnn @ScottishPower Oh no, this fills me with even less confidence they will fix it :(
I will give them one more chance to resolve or else I am ditching them and will open a formal complaint
Ann Bircumshaw @ElimuAnn
Reported 2021-04-19 08:39:36
@Jothenorthener @SP_EnergyPeople @ScottishPower Absolutely duplicitous. Mess things up, deny it, eventually agree and claim to fix things, problem remains, repeat ad infinitum. So far in denial they might as well be in Egypt as the joke goes ...
nats51984 @nats51984
Reported 2021-04-19 07:28:20
@ScottishPower were great until I had smart meters installed that clearly dont work correctly then my Nan died. So on the whole don’t have an issue, fit their dumb meters, die or need help unless u enjoy experiencing excruciating pain followed by a meltdown 😭
Ann Bircumshaw @ElimuAnn
Reported 2021-04-19 05:46:11
@realdunkydunks @ScottishPower #scottishpower do not appear willing to invest in recruiting and retaining a well trained customers service team backed up by efficient, integrated IT systems & communication network. Seems a simple fix given huge customer numbers, 21st century tech and high unemployment.
DYW KilwAcad @KilwAcadDYW
Reported 2021-04-19 05:01:25
Scottish Power's apprentice and trainee vacancies are now live for applicants.
For full details visit the link below Down pointing backhand index
https://t.co/vNztat0RJH
@Kilwinning_Acad
Stuart Mckechnie @guyver0
Reported 2021-04-19 04:45:04
Has Scottish Powers call centre gone down or are they trying to scam me some more?
Joe Holdsworth @joeholdsworth47
Reported 2021-04-19 04:31:36
@richardtheap @BTOpenreach1 Scottish Power (electricity supplier). In October 2019 I reported our meter broken - it displayed no readings. When I moved home 15 months later, they were still asking me to provide meter readings.
Linz @Shopaholic8
Reported 2021-04-18 14:09:34
@ElimuAnn @ScottishPower @ofgem Well I can tell you now I wouldn’t trust those figures. I had a faulty credit gas meter and it took them 2 months to fix. That’s 2 months with no gas. I took the day off work for the engineer, no show. But apparently he was never booked in. Although they told me 4 times he was.
Tara Rees Ⓥ @taramayrees
Reported 2021-04-18 12:56:14
@SP_EnergyPeople joined in august quoted £99 a month. 2 meter readings later and now charging £154. You laughed down the phone when I said at the beginning eon were charging £140. Unbelievable!
Ollie Hill @nolliez
Reported 2021-04-16 17:29:44
@BulbUK Hi, in 2020 I had to cancel a switch to Bulb due to an issue with my current provider ScottishPower. This is now sorted and tonight I used a referral link to switch to Bulb with £50 credit but told I'm not eligible as it thinks I was a prior customer. Please can you help?
Ollie Hill @nolliez
Reported 2021-04-16 17:25:27
@bulbenergy Hi, last year I had to cancel a switch to Bulb due to an issue with my current provider Scottish Power. This is now sorted and tonight I used a referral link to switch to Bulb but told I am not eligible as it thinks I was a prior customer. Please can you help?
Vaaazzzzz-x @vaaazzzzz
Reported 2021-04-16 15:05:08
@SP_EnergyPeople Hi Suzanne like It’s my Mum who is experiencing these issue. I’m on the phone to her now getting her info. I’ll send a Private message in two minutes with this info.
Andrew Pitman @andydotpitman
Reported 2021-04-16 11:18:48
Broken electricity meter means no hot water or heating as live in elec only area @ScottishPower say that i need to wait 10 days as @scotgov restrictions mean their engineers cant enter my home to repair/replace. Surely this is essential with a child at home as well @neilgraysnp
Angela Lishman @GillyLishman
Reported 2021-04-16 10:08:44
@HoustonMargaret @Gerrarrdus @ScottishPower I think that's the problem in my case - an error made when GDPR came in that can't be rectified
holly @holly39413256
Reported 2021-04-16 09:14:15
@ScottishPower absolutely disgusting that I’ve been £308 down since 12th March told SEVERAL times it’s resolved. Just got cut off and now I’m back in the q use anyone else for your energy but @scottishpower #scottishpower #terrible #customerservices #complaint
Mandy Hamilton @mandys2612
Reported 2021-04-16 07:57:59
@ScottishPower YET AGAIN let down by SP. Despite ***uring us our meter was correct on national database it isn’t. ABSOLUTELY USELESS 🤬