Is Scottish Power currently down? Live Status and Outage Reports

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Clair Dodds @eclair25

Reported 2021-07-23 14:25:43

@CreativeLifeofL @SP_EnergyPeople Exactly the same problem been like this now for 48 hours all I want to do is update my meter readings it’s ridiculous, have changed p***words have spoken to them on the phone...nothing has changed the website still says no active online account then thanks me for logging out!

Warrington Borough Council @WarringtonBC

Reported 2021-07-23 12:02:45

Scottish Power have a fault on a 33KV cable by the new bridge at the junction of Chester Road/****chers Lane. There will be a 3-way traffic light system in place as they fix this issue over the wkend. The lights will be in operation from 7 am to 7 pm. Thank you for your patience. https://t.co/bVeLIUFSzU

Blaizeria @Blaizeria

Reported 2021-07-23 09:50:45

@ScottishPower I am trying to book a smart meter appointment for my mothers property as she is not tech savvy and since we got the card through the door there has always been a problem for two weeks is there a number we can call to book an appointment?

Abbie @Abbie_thfc

Reported 2021-07-23 09:02:21

@ScottishPower YOU ARE A DIABOLICAL COMPANY! Our meter has been broken and only just being fixed, you have estimated our bills for the last 3 months and PROMISED us you would not had the outstanding payment to a debt collection agency and told us to wait 48 for a new bill. [1]

Alfie @Alfie45895883

Reported 2021-07-23 08:31:49

@SP_EnergyPeople Yet again I am having problems with Scottish power, been going on for months. After asking to speak to someone in the complaints depart I can't believe it is going to be next Wednesday when somebody phones me back, even though it is an ongoing issue, disgusting.

Ann Bircumshaw @ElimuAnn

Reported 2021-07-23 07:29:13

@****yJ1993 @ScottishPower Don’t just give in - that’s what these crooks rely on. If it’s over 8 weeks since you’ve raised the issue (work out that key date) then you can escalate to the Energy Ombudsman for help. Citizens advice can be good too. https://t.co/jURl13aAJg https://t.co/W7CqzLwP3v

Samantha Iles @Manfa_Iles

Reported 2021-07-23 06:33:18

We've survived so much the last 18 months, first to be closed, last to re open. We've been demonised and hung out to dry by the @GOVUK Being unable to re open one of London's most iconic venues because of a power issue... @ScottishPower what a disgrace @BBCNews @ITVnews

Colin 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🏳️‍🌈 @ColinMackay

Reported 2021-07-23 05:56:36

@C4mrin @SP_EnergyPeople When I phoned them they said expect instability until 11:45. Friends on the other side of town from me said it went up and down a couple of times for them.

lesley McGee @lesleyM87706526

Reported 2021-07-23 03:03:57

@clairemcilvenna @ScottishPower @Demos @SPRKeith @ecotricity We had the same issue - contact the press - it’s the only way to get them to reply, they just ignore you otherwise or promise phone calls that never happen!

SJM @Sjm0071

Reported 2021-07-22 16:03:45

@chrislee1628 @ElimuAnn @ScottishPower @SP_EnergyPeople @Outfoxthemarket Chris, I had an issue with SP and the issue hadn’t been sorted out five months later. I’ve escaped now. The same issue was presented to @Outfoxthemarket and it was sorted within eleven days. I know who I’d trust.. size doesn’t always matter when it comes to energy companies.

Sam. @Samisonfire_16

Reported 2021-07-22 08:52:40

@SP_EnergyPeople Having a nightmare trying to get through to you regarding releasing our property to another supplier. Twice we've waited on hold for 30 mins, for the customer service agent to hang up on us once we've described the issue. Please advise how best to resolve this.

SP Energy Networks @SPEnergyNetwork

Reported 2021-07-21 08:27:06

@SP_EnergyPeople @siddall_mary Hi Mary. Apologies but we are aware of a fault in the WA6 area. We have found a piece of broken overhead equipment. We hope to have power restored by 2pm. Please call us on 105 we are here 24/7 if you need to report a powercut. Thanks

Mary Siddall @siddall_mary

Reported 2021-07-21 07:59:19

@SP_EnergyPeople my electricity has gone off twice today already they come back on, is there a problem I should know about as I’m trying to work on my pc and at this rate it’s going to break. WA6 9

Lyndsey Jones @LyndseyJ7

Reported 2021-07-21 07:53:30

@chlow_hughes22 @ScottishPower I’m looking to leave them too, their diabolical! They’ve asked for details via private message and not responded or resolved the issue 😂 I’m keeping all this as evidence to prove the amount of times I’ve contacted them and still not got any sense #useless

Midlothian Council Help @MidHelp

Reported 2021-07-21 05:15:49

@WladyslawMejka @midgov Good morning. I’m informed that Scottish Power are working to resolve a long standing technical issue with the County Park to provide the power supply. If I recieve any further updates I'll let you know. Have a good day - Chloe

gemma booth @gemmabooth04

Reported 2021-07-21 04:59:54

@ScottishPower Trying to submit requested metre readings, won't work. Called yesterday as someone within SP submitted last quarters again, issue with imperial vs metric on your system pls help this has been ongoing for 6 months now

Ann Bircumshaw @ElimuAnn

Reported 2021-07-21 04:36:22

@henzula @vapingwithjay @S****EnergyHome @ScottishPower Doubt if your Scottish Power rates beat these from my Avro fix? Outfox the Market, Octopus and Avro were the top three in the latest Which? Magazine ranking. In last place EON,edf, SSE, Scottish Power and Npower. https://t.co/LbtFkLoBGk

Barbara Starkey @StarkeyBarbara

Reported 2021-07-21 03:55:48

@ScottishPower stop asking me to Book Smart Meter Appt. after following links, you keep saying ‘oops something went wrong’ . Fix it

Matt Hunn @MattHunn3

Reported 2021-07-21 03:39:51

@SP_EnergyPeople I’m having to resort to Twitter as our issue has been outstanding since April. Speaking to an advisor about this complaint is impossible. 17 emails, a number of phone calls and it's going nowhere. Terrible customer service.

Kapitan Rob @RobWoods31400

Reported 2021-07-20 14:25:52

@SP_EnergyPeople No need. I was with Scottish, prior to switching to Yorkshire Energy; then dragged back, kicking and screaming, when they went bust. That's the previous account; not the one I'm closing down now *tries not to put his other foot in his gob*

Ayrshire Police @AyrshirePolice

Reported 2021-07-20 12:49:22

There is an electrical power outage in the Blacklands Avenue area of Kilwinning due to an earlier crash. Scottish Power are working to resolve the issue but the outage may last for several hours. We will give you an update on the situation as soon as we have more information. https://t.co/kQKJkITQej

ConsumerActionGroup @Real_CAG

Reported 2021-07-20 07:52:17

Scottish Power Account Creation Problem. https://t.co/AxGoYUFTc1

Adam Ball @AdamBall

Reported 2021-07-20 06:34:13

@SP_EnergyPeople @ScottishPower do you have anyone answering calls? 4 days in a row I've tried to contact you for a billing issue and never get through?!

charleey manton @c_manton

Reported 2021-07-20 04:35:38

@ScottishPower are the worst company to deal with they are not supplying our electricity but told us they were. Been charged for someone elses electricity down the road. Can we get our money back? No. Absolute joke! This has been going on since January, you are just robbing us!

❤️ I'm Teagan, Teagan Rose ❤️ @TeaganTheDog

Reported 2021-07-19 17:26:38

@SP_EnergyPeople ****o Gary, We’re a planned outage, advised pre heatwave! I will get @thedogsmum to send you a DM just in case you have a wee generator you want to plug in… We have the big box with a plug ready & waiting.

Eileen Wharton @WhartonEileen

Reported 2021-07-19 13:23:35

@ScottishPower Sam, I’ve had multiple conversations over the course of four years! The problem still isn’t resolved. I’m promised it is and it won’t happen again and the very next month it happens again!

Dana Kennedy @DanaKen78058549

Reported 2021-07-19 12:57:20

Fobbed off by @SP_EnergyPeople again. All I want is my broken meter sorted!

Nicky Black @AuthorBlackNE

Reported 2021-07-19 11:14:38

@WhartonEileen @ScottishPower Try Octopus Energy. If I make a referral we both get £50. And they’re very good. My bills have come down a lot x

Bryan Salt @FinlessBryan57

Reported 2021-07-19 10:44:17

@ScottishPower I guess you can’t please everybody but receiving an email from you today addressed to Mx ……… made me most displeased. Just in case there is any modern day identification issue with my feelings I have added a picture for clarification 🤬.

Shelley W Smith @ShelleyWSmith2

Reported 2021-07-19 07:57:38

@ScottishPower if you have a complaint, please don’t be tempted to use their private message request. I did, had messages from various different people, sent up & down 3 flights of stairs twice in an evening to photograph various aspects of my meters. Outcome ???!!!

Shelley W Smith @ShelleyWSmith2

Reported 2021-07-19 07:52:45

@RWKirkland_ @ScottishPower Do not bother with their private message system, you get responses from different people and it just bounces your problem around. Ombudsman is the best bet.

Bloomin' L 🇬🇧 🇺🇸 🇬🇧 #ScumMedia @MichaelLumb6

Reported 2021-07-19 07:05:48

@KingsleyBates I got a £1400 quarterly bill from Scottish Power for gas alone, after loads of fecking around over 6 weeks it got brought down to £150. Shocking that done people will actually pay it instead of causing a fuss.

Ann Bircumshaw @ElimuAnn

Reported 2021-07-19 06:27:27

@DespicableEmmy @ScottishPower @SP_EnergyPeople 2/2 Check the daily standing charge and price per kWh (unit) that you will be charged. Remember the more you use the more you pay even on a fix. Here is mine with Avro. Scottish Power deal still living up to expectations? If not have you been missold? If so, cancel ASAP. https://t.co/7b3r9JsipP

Ann Bircumshaw @ElimuAnn

Reported 2021-07-19 05:59:46

@Paul_PDE4 @ScottishPower Ditch & switch since Scottish Power generally treat customers as an inconvenience. Perhaps it’s time for Iberdrola to wind down their retail arm thus doing consumers a favour🤔

Ann Bircumshaw @ElimuAnn

Reported 2021-07-17 07:42:36

@JaneSolonitsyna @SP_EnergyPeople 🥴 Looks like you will need to get your ducks in a row ready to go to the Energy Ombudsman (8 weeks after initially raising the issue). Meanwhile, keep Tweeting on this thread as things develop. Try a Trustpilot review too (.com and .co.uk).

Ann Bircumshaw @ElimuAnn

Reported 2021-07-17 07:37:26

@S****eyWSmith2 @ScottishPower You are by no means the only one on here with either problem! Mid-selling by Scottish Powers sales reps and non-functioning smart meters are a common complaint. Good luck with the Ombudsman👍 https://t.co/S7NgA4AJea

Ann Bircumshaw @ElimuAnn

Reported 2021-07-17 06:45:08

@JaneSolonitsyna @SP_EnergyPeople Not stupid, just inadequately trained and unempowered. They have a very limited range of responses and they’re stuck if you go off script. Have you lodged a formal complaint (https://t.co/HkkJcfuhS9)? Remember, 8 weeks after raising the issue it’s off to https://t.co/jURl13aAJg

Ellie Ann Lowe @EllieAnnLowe

Reported 2021-07-16 17:15:28

(2) @ScottishPower You have sent a total of 10 engineers to fix my poor grandma’s electricity meter and not one of them knew how to fix it. My grandma is STILL waiting! AFTER OVER 2 YEARS! The strain you are putting on my family is ridiculous.

Ellie Ann Lowe @EllieAnnLowe

Reported 2021-07-16 16:58:45

(2) @ScottishPower You have sent a total of 10 engineers to fix my poor grandma’s electricity meter and not one of them knew how to fix it. My grandma is STILL waiting! AFTER OVER 2 YEARS! The strain you are putting on my family is ridiculous.

Alex @alxfrance

Reported 2021-07-16 11:43:06

@AlanC_44 Lime so many others have said already, Scottish Power. Saga dragged on for 5 years and all I wanted was a bill. Ombudsman had to get involved and they still didn't manage to fix the problem until long after the due date. Even sent letters meant for me, addressed to my neighbour

Where's my free stuff? 🇬🇧🏴󠁧󠁢󠁳󠁣󠁴󠁿🇺🇸 @No_Bikers

Reported 2021-07-16 10:39:13

@AlanC_44 @ScottishPower Hands down. Horrendous company to deal with.

J Bluenose @NorseSon

Reported 2021-07-16 10:11:00

@AlanC_44 Scottish Power, hands down.

Sajid Hussain @5ajidHussain

Reported 2021-07-16 08:04:37

@ScottishPower @ofgem @GDPRbreaches i have allowed scottosh power 4 weeks to resolve an issue where on my account i am linked to another. All details name, address everything. Still wont talk to me to chnage. I have emailed still nothing. #badcustomerservice #dontusescottishpower

Igor von Rottenkrotch @mike_e1966

Reported 2021-07-16 07:09:10

@SP_EnergyPeople People have been "looking into" my issue for 12 months now!

lesley McGee @lesleyM87706526

Reported 2021-07-16 06:07:08

@ScottishPower Director Support - three emails sent - 3-5 day reply promised- that was 7th July - no response. What is wrong with this Company - it’s Ok for them to har*** customers but when we try to resolve the issue we are ignored!!! Escalating to the press now

Shelley W Smith @ShelleyWSmith2

Reported 2021-07-15 14:51:44

@ScottishPower why was I forced to have smart meter fitted & ever since you can’t get a reading? You always say “ Please bear with us, however, while we work to fix this problem” but it’s never fixed! I will do this reading then, in future you can send someone to read meters

Scott Wilkes @scottwilkes88

Reported 2021-07-15 12:59:21

If you’re thinking of switching energy supplier to Scottish Power don’t bother. They fitted us a useless smart metre that’s never worked in 18 months. Apparently a known problem in our area last time I called. The app is terrible too. #scottishpower

Colette Gilliland @GuiltyAsChangd

Reported 2021-07-15 11:43:30

@ScottishPower @SP_EnergyPeople Can someone please contact me ASAP as I'm now paying for 2 properties until electrical issues I've been trying to fix for 2 months have been resolved.

Shar 🏴󠁧󠁢󠁷󠁬󠁳󠁿 @cymru_79

Reported 2021-07-15 08:09:29

@SP_EnergyPeople Could you give an estimated time for resolution of the power outage in my area please? Will DM the details. Many thanks

Lauren Price @Priceypea

Reported 2021-07-15 02:55:04

Good morning @SP_EnergyPeople I am very confused about my energy bill. Despite my usage going down over the past year (save the planet!) you keep increasing my direct debits. Can you provide me with a no to call to sort it out!

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