Reported 2021-01-25 12:35:01
@ScottishPower on hold to you yet again to try and solve issue from AUGUST 2020 . I had had the phone hung up on once already tonight ? Never mind the phone all back that never happens! What a way to treat a keyworker !
Reported 2021-01-25 12:30:45
@SP_EnergyPeople I do not have an account with you. My name is not on your system. THAT is the problem. I have no gas and no one supplies temporary cards for your company where I am.
Reported 2021-01-25 11:21:37
@ScottishPower 19 hrs been on the phone to you. No response. Boiler broken. I pay you thieves 25 notes a month for cover. Getting a private engineer in and you're paying
JackoGriff 🎮 (Brokenarrow65) @JackoGriff420
Reported 2021-01-25 10:55:43
Omg! @ScottishPower are terrible to deal with! Trying to sort out a payment due a problem with their app and guy supposed to be helping us sort it has taking our existing credit away so all our power has gone off! Seriously wtf!?
Callum Fludgate @fludgate1
Reported 2021-01-25 10:32:37
@ScottishPower M not having an issue.. just want to know what happens to be power for the days before my new electric and gas start. At the new place
Ann Bircumshaw @ElimuAnn
Reported 2021-01-25 09:26:56
@appletoebanana @ScottishPower @SP_EnergyPeople Probably swamped by the unhappy 74 000 ex-Yorkshire Energy customers waiting since 6th December for their new accounts to be set up ... Try the DM offered. They might not solve the problem but at least you’re not on hold with that Muzak!
Rebecca Truong @BeckyTruong
Reported 2021-01-25 08:24:07
@SP_EnergyPeople Yes, still having the same problem. App is also up to date
Reported 2021-01-25 06:47:31
@ScottishPower is your app and website down again, please? I can never submit my meter readings without some kind of saga!
sazz ✌🌞🌻 @saaaraaaaahh
Reported 2021-01-25 05:55:49
Still not resolved but they have thanked me for agreeing to pay...which I didnt...? #scottishPower https://t.co/RFytu65Sd6
gary symington @gsyms190610
Reported 2021-01-24 13:46:12
@ScottishPower hi there I have a issue with my gas account am on a fixed tariff til December 2021 of £37 but I just checked and its went up by £21 why is this when its a fixed tariff
Julia Horbaschk @bunt_am_meer
Reported 2021-01-24 13:25:08
Problem is they put us all on a ‘variable’ tariff...maybe they’d like to match the price from our YE promise? How about it @ScottishPower ?
BB #FBPE #IstandwithJKRowling @bbx3210
Reported 2021-01-24 13:11:06
@ScottishPower I have no power. The emergency line has said to contact you as its a problem with the meter. Your phone lines are shut and chat not available. I'm a single woman living alone with no heating or water (4th floor flat reliant on water pump). HELP
Thomas Gilbert @Thrashasaur
Reported 2021-01-23 12:05:32
@ScottishPower Hi, I need someone to come and fix/replace my pay as you go meter as we have no gas - but am unable to get hold of anybody. Which number should I call?
Miss L @Laffy_Miss
Reported 2021-01-23 09:51:57
@SP_EnergyPeople @ScottishPower Am being ignored in the private messages. Please can someone help or at least acknowledge my messages and provide an update on when the issue will be resolved.
Angela Waddington @AngelaWaddingt3
Reported 2021-01-23 09:33:40
@SP_EnergyPeople Still waiting for this issue to be dealt with so I can get my money back! @ScottishPower
Reported 2021-01-23 08:47:57
@SP_EnergyPeople your service is absolutely dire I’m sick to death of chasing you over the SAME ISSUE, I have contacted you 5 times to be told a different excuse each time, I’m now going down the formal complaint road. As a key worker my time could be spent elsewhere.
Reported 2021-01-23 07:35:44
scottish power are actually the bane of my existence they tell me their systems won’t accept my meter readings, so won’t allow me to setup a debit plan but then not do anything nd just tell me im in debt. like fix it u dumb fux ?
Reported 2021-01-23 07:22:05
@ScottishPower absolutely disgusting service from Scottish Power. Phoned 7 times since October and endless emails for a billing issue still not resolved. All I want to do is pay for the energy I have used so we can switch providers as you have proven to be useless.
Reported 2021-01-23 07:21:48
@SP_EnergyPeople absolutely disgusting service from Scottish Power. Phoned 7 times since October and endless emails for a billing issue still not resolved. All I want to do is pay for the energy I have used so we can switch providers as you have proven to be useless.
Reported 2021-01-23 07:17:55
@ScottishPower @SP_EnergyPeople Absolutely rubbish concern for vulnerable customers. Advisors useless, been cut off on call. Spent an hour so far trying to get back through ! issue ongoing since last October. Seriously ripping off a 90 year old vulnerable lady
Igor von Rottenkrotch @mike_e1966
Reported 2021-01-23 06:34:45
@SP_EnergyPeople Nope, totally sick of chasing this issue for the last six months, I'm currently in the process of switching suppliers to Bulb, who are also cheaper.
Sandra Williamson @SandraW92000523
Reported 2021-01-22 16:37:55
@ScottishPower Giffnock, G46 power cut. Whole block is down (Carleton Gate/Drive), what is the cause and when will we have power back? Thanks
Martin D Marriott 🐺 @MartinoNotts
Reported 2021-01-22 10:09:39
@SP_EnergyPeople I don't think it's related to my account tbh. Same happens on mobile and desktop. Seems a general issue for all users; are you able to replicate?
sazz ✌🌞🌻 @saaaraaaaahh
Reported 2021-01-22 09:50:01
Waited 7 weeks for a non-apology from Scottish Power and the issue STILL ISN'T RESOLVED 🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰 https://t.co/kkVtjbc9yZ
Martin D Marriott 🐺 @MartinoNotts
Reported 2021-01-22 08:59:53
@SP_EnergyPeople Also, the text in the top right 'safe and secure' looks to be missing the site-wide branded font :)
Thanks for any help on the first issue!
Sian Michell @SianMichell
Reported 2021-01-22 08:25:34
Scottish Power-don't choose them. It is the worst energy company. After 2 1/2 years, they have still not resolved my complaint & no-one takes ownership. Their service model is broken. This results in so many dissatisfied customers & loss of their customer base.
Miss L @Laffy_Miss
Reported 2021-01-22 08:15:42
@SP_EnergyPeople Please can you help & answer my messages? I have never found it so hard to be issued a bill. I have provided accurate meter readings. Please can you fix the issue & generate me an actual readings bill asap before the due date of the incorrect bill @ScottishPower
Tom Hopkins @TomHop91
Reported 2021-01-22 06:33:22
@ScottishPower You must have the worst customer service in the world, constant phone calls and wait times to be hung up on , all because of an issue created by yourselves. Complaint submitted over 2 weeks ago still no response. Disgrace
Tipple & Co Decorators Ltd @tippleandco
Reported 2021-01-22 06:10:27
@SP_EnergyPeople Hi can you get someone to call me back please. You cut me off, I was talking to a lady in customer service. I have a problem that was caused by you guys. Thanks 😊
Just me @Justme12623747
Reported 2021-01-21 16:38:43
Disgusting how a huge company like Scottish Power can treat people, especially in winter. I’m afraid I have suffered these delaying tactics before with promises made and broken every time. Get your act together SP .
meg norman @meggynorman
Reported 2021-01-21 16:02:49
@ScottishPower is your site down? I can’t log in, apps not working either
Reported 2021-01-20 09:04:41
@SP_EnergyPeople I messaged on Friday about an issue with my smart meter. I responded in a DM with my account details and have literally had zero response. I need this sorting.
Reported 2021-01-20 08:34:25
@davidebaines @sthelenscouncil @unitedutilities @ScottishPower @MerseyFire Fantastic news to hear.
Are there plans to sort the clear drainage issue in the area?
Tempest 24/7 @Tempest247
Reported 2021-01-20 08:06:10
@SP_EnergyPeople .@SP_EnergyPeople .@scottishpower
Two weeks have p***ed and you've failed to address this issue. Instead we've had broken promises, lies and lots of time wasted waiting for callbacks which don't come. Disgraceful company; avoid at all costs. File now being p***ed to BBC @Moneybox
Reported 2021-01-20 06:51:43
What the **** @ScottishPower - you sent me two bills, neither of which I can check, your entire online account system doesn't work, your helpdesk system is broken and telephone lines are 1hr wait. It's 2021 - invest in a rock solid digital backbone or I will just switch!
Reported 2021-01-20 06:18:01
@SP_EnergyPeople @Neil_Farquhar Exactly the same issue for me and countless others. @MartinSLewis @ofgem
Alex Usher @Alex250175
Reported 2021-01-20 04:13:24
@SP_EnergyPeople You're a great company, never had an issue before and your customer service has always been friendly and efficient. Jordan on the phone this morning, and you here are a perfect example of that. Just need a 24hr emergency contact, even if it's just for re***urance...
Pat Hughes @Forrester1Ellie
Reported 2021-01-19 23:56:04
@saltire_3 @sallydust I bought Scottish Power shares but now owned by Iberdrolla Spain. I get a small amount from them twice a year. Does our electric charge ever go down No but each year the dividend goes up by about 15%. They then take off 19% in Spanish withholding tax. Profits to Spain.
Lesley Hill @lesleyhill04
Reported 2021-01-19 17:25:20
@ScottishPower I cannot get through on the phone (it doesn’t even let me wait), I have sent an email and DM and no response. How else can I get this issue resolved?
Heidi Bradley @TheMiddlePages
Reported 2021-01-19 15:02:49
@SP_EnergyPeople Hi I will send you what I have. I don’t have account number I have been trying to get one for 2 months now so I can start paying some money after a house move. This is my 8th call about this issue. I have a reference number about the issue that is all. PS I am still on hold!
Reported 2021-01-19 14:00:09
i'm so done with @ScottishPower - they've continuously ****ed me about for 6 months now. please don't ever use them since when u have an issue they take hours to answer ur calls and even when they do, don't sort the issue you've asked them to. rinse and repeat 🤬
David Price @davidtprice71
Reported 2021-01-19 13:30:15
@ScottishPower moved to SP, so far your app won’t let me input meter readings, now I’m getting a biweekly email asking me to save the planet by getting a smart meter. The only issue is there’s never an available day for installation! First impressions not good #sortthisout
Eight bit Adam @EightbitAdam
Reported 2021-01-19 12:40:51
@ScottishPower @LouisaNicoll Would have been really nice if I had been given this info regarding my issue, instead of relying on other customers.
Ricky K @ricky____k
Reported 2021-01-19 12:20:14
@EnergyClubHelp hi there.... trying to find Energy Exclusive tariff (for previous Yorkshire Energy customers) from Scottish Power but it doesn't appear to show in the drop down... please advise. Thanks.
Positive Mindset @30dayswithoutFB
Reported 2021-01-19 11:18:29
Hey @SP_EnergyPeople my elderly parent’s have a problem with their meter. Old meter is no longer turning. Been advised on phone can only have replaced, due to covid, with a smart meter. Is that correct?
Matthew Harvey 🏴 @_Matt07
Reported 2021-01-19 10:09:45
@SPRKeith @ScottishPower @iberdrola Any chance you can sort out my 3 year issue with incorrect billing - you've been refusing to change me from a 3-rate meter to a single-rate, you're happy to har*** me for payment but not to fix the issue. Har***ing emails to pay at a rate 3x higher than it should be. Sort it out.
Reported 2021-01-19 09:25:58
@SP_EnergyPeople Hi Kelly, I sent a pm, its frustrating as I’m always paying my bills. To be told after 7months after it’s a estimated bill and to check my account they haven’t receive no meter readings from me. Only today. So where is my readings going? Is the website broken?
catherine lee @katescoot999
Reported 2021-01-19 09:00:22
@ScottishPower best number to contact for complaints? already spent 4 hours in the last few days alone trying to resolve an issue outstanding since 24/10/2020, can't get through!
Dàibhidh 🏴 @DaibhidhP65
Reported 2021-01-19 08:43:35
@ScottishPower @SP_EnergyPeople Are any of your staff working? I have been trying since Friday 15 January to get an answer to a billing problem. I have called and sent a DM on twitter.
Reported 2021-01-19 08:32:55
@SP_EnergyPeople is your call back system broken? I was told I work get a couple back in 45 mins....it's mean nearly 1.5 hours and still waiting.