Is Sainsbury's currently down? Live Status and Outage Reports

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Adrian Wake @Adrianwake

Reported 2023-03-14 17:00:15

@sainsburys i have a problem with Smartshop app. When I checked out the app insisted I paid with Google Pay which I do not use. I rescanned at a self service checkout. However, the app will not leave the checkout page. I’ve tried uninstalling but the pay screen just reappears.

Jamie Wallis 🏳️‍🌈 🇪🇺 🇺🇦 💙 @jamie_wallis

Reported 2023-03-14 16:37:09

I have given my details to Chris, issue not sorted, hope will get call back from his manager tomorrow @sainsburys

Jamie Wallis 🏳️‍🌈 🇪🇺 🇺🇦 💙 @jamie_wallis

Reported 2023-03-14 16:30:35

@sainsburys currently trying to pick this up from Waterloo Road branch. They sent a children’s toy instead. Now says I’ve collected. Your colleague is struggling to sort problem. Waiting 15 min already.. please advise https://t.co/0Lyu7855Eh

KimochisUK @Kimochisuk

Reported 2023-03-14 16:19:10

@sainsburys I have an issue with updating an order?

Buyers Report @BuyersReport

Reported 2023-03-14 14:55:28

@sainsburys Usually @sainsburys Hill Barton Exeter or anywhere in North London, Salford, Manchester, Falmouth, Plymouth or Torbay. I've been everywhere I can think of so I think there is some sort of problem that is not just a store stock issue.

🅰🅻🅴🆇 🅾🆃🆃🆆🅰🆈 @Alex_NFFC

Reported 2023-03-14 14:50:01

**goes to Customer Service" Hey! I didn't get the Nectar price on (item) - can you take a look at the receipt and app please and reimburse? (Customer Service)"Not our problem, get lost". @sainsburys - can you at least put a "***uely competent" mode on it please, or better...

Alex @dreams_of_sheep

Reported 2023-03-14 14:27:57

@sainsburys I visited the Shenley Church End branch on 4 March but the Smartshop app wasn’t working so I couldn’t get any of the offers. A member of staff said it was a nationwide issue & didn’t know when it would be resolved. Has it been sorted? Couldn’t find any info online.

Eric Torrington @EricTorrington

Reported 2023-03-14 14:15:47

#30secondlitterpic by @sainsburys only to walk around the corner to find the youngsters who had just bought & thrown them. Not hard as they had balloons in their mouths. Presented me the opportunity to tell them about @LitterLotto as a +ive nudge to bin litter. Went down well. https://t.co/CmLxCkFFr0

Harry @abcdefgharry_

Reported 2023-03-14 13:42:24

i am here today to address a serious issue. none of my local asda, tesco, or sainsburys have had low fat halloumi in stock this year. 3 months. who is to blame here? big dairy? the channel boats? the illuminati? someone please help me, i have salty cravings that need to be cured.

EuanRA @eraseresk

Reported 2023-03-14 12:19:12

@sainsburys I was able to return it to the shop quite quickly and the staff exchanged the item for another without the packaging problem. So many thanks to them.

Carey Luke (she/her) @CareyLu81

Reported 2023-03-14 10:48:43

@sainsburys Hornchurch why have you got rid of your bottle banks! I would rather not have to walk around with them after I would have normally disposed of them. I’m sure the n man N who clunked in when I left sainsburys had the same issue

David Landon Cole @dlandoncole

Reported 2023-03-14 10:06:02

@sainsburys Hiya - do you know when you're going to fix the pothole in the carpark in your Huntingdon store?

Steph Lion @NatalieLion1

Reported 2023-03-14 09:46:56

@sainsburys No food, freezers and fridges broken at your Brentwood store. Last night the freezers where broken - no managerial staff on the shop floor at all. 2 tills open only. What is going on?

Quentyn Taylor @quentynblog

Reported 2023-03-14 09:09:36

@SeanWrightSec @NikkiC360 @brianwhelton @TomQuinn8 @GBNEWS it was an issue - this was my local Sainsburys 2 weeks ago. There are tomatoes etc back now but its 1 line of each rather than 4-5 varieties of each in different packaging sizes. There also appear to be other products that are in short supply ie eggs and painkillers https://t.co/rrqhaUq88c

Andy Tracy @AndyT_hk

Reported 2023-03-14 07:30:45

@sainsburys Morning, Douglas. Any chance of getting some work done on the road surface into the Witney, Witan Road, store carpark where it’s broken up adjacent to the drainage covers near the recycling bins? TIA

IanAlexander @IanLex2

Reported 2023-03-14 06:46:14

@sainsburys Following on from my previous enquiry, do you know why delivery receipts are no longer emailed? PS. The email confirmations issue is still not resolved. Thanks.

XX. Field Marshal Browning 🌸🌸🌸 @DawnieBrowning

Reported 2023-03-14 06:43:51

@austalgia @julesserkin @Morrisons @sainsburys @NevilleGaunt @businessbunker @retailmentoring Heehee they go mouldy after a decade, long after the plastic ones have broken down 🤗

Slug 🍃💚🍃 Vegan @Slugslime2

Reported 2023-03-14 06:15:13

It's time for the UK supermarkets to stop selling cigarettes, tobacco and vapes to protect our #environment (and people's health)... How about it @waitrose @sainsburys @tesconews? @LidlGB @AldiUK and @marksandspencer don't sell them. #timeforchange.

Maggie Morrissey @technologytotea

Reported 2023-03-14 05:40:09

@julesserkin @Morrisons @sainsburys @NevilleGaunt @businessbunker @retailmentoring I’ve not noticed a problem with the basic spring loaded wooden pegs. But plastic ones I’ve had just snap.

Anne Marie Gill @annemarie202122

Reported 2023-03-14 05:09:17

@sainsburys Thank you Cheryl but she’s already done this. He kindly gave her a letter of support but it hasn’t helped. These people are mercenary they are disregarding all her communication. This is the problem. Just continued rising demands (£800 currently) and threats of court. She’s 77!!

Peter Duce @peterdoose

Reported 2023-03-14 04:57:54

@sainsburys Thank you to my local Sainsbury delivery driver. I explained what had happened last wk. She agreed not right, called her boss, who agreed and refunded 2 items from this weeks shop to compensate. I notice other complaining of same issue - perhaps Customer services need an update?

Name cannot be blank @sunset_breach

Reported 2023-03-14 03:51:46

Yes, @Tesco and @sainsburys are listed here. The same #tesco and #sainsburys that don’t pay living wages

KittenBee@Bumblecats @KittenBumble

Reported 2023-03-14 02:32:19

@sainsburys Why do you do this? My delivery is due 6.30 - 7.30am, there is a problem with payment but I can't call anyone to sort it out.

Peter Duce @peterdoose

Reported 2023-03-13 19:37:24

@sainsburys You are missing the point- the item is not the LINE item it is the product item ( I ordered 7). Clearly that is how your system is set up but it is wrong. You could have subbed 2 items at £13 ea - and I would be even more out of pocket. The issue here is, it is not clear.

David Landon Cole @dlandoncole

Reported 2023-03-13 18:54:37

Hi, @sainsburys and @huntsdc! There's a huge pothole in the Sainsbury's car park in Huntingdon. I'm not sure who needs to fix it, but could you have a look? Thanks!

Helen Dudden @DuddenHelen

Reported 2023-03-13 18:41:27

@Katzenjam7 @sainsburys @BathCA @CllrKevinGuy Bath is full of broken pavements and roads. Floating bike lanes. It's not just one pavement area.

Billie🌻🌱✈️ @sunflower_bill

Reported 2023-03-13 17:13:26

@Kzz0o0 It was £2.50 as well so no difference! My wilko didn’t have lots of choice I wanted a selection of berries for the plot so will get myself down to sainsburys too!

hollie @holl_

Reported 2023-03-13 16:38:45

my mum orders sainsburys to the house and every week it comes and she lurks around the door for like 10 minutes before they actually knock ?? sit down man it’s weird

Richard 🏳️‍🌈 (he/him) @Paul___SW18

Reported 2023-03-13 16:37:54

another disastrous experience @sainsburys Chop Chop. I seriously think they need to chop service or staff. email to say my shopping had been delivered, but nothing had come. Phoned, only to be told ‘we’ll issue refund and free delivery next time’ Not even offer to resend 🤬😬

Colin Barclay @ColinB01

Reported 2023-03-13 15:58:50

@sainsburys what is the problem with egg supplies in your Aberdeen Berryden store, absolutely zero stocks every Monday evening for the last 4 weeks. Other outlets seem to have, not good. https://t.co/FwJlRlA6AX

Purple @Purpletpurle

Reported 2023-03-13 15:47:06

@sainsburys how do I rectify a problem with missing wages ****o?

tastybowl @tastybowl

Reported 2023-03-13 15:27:07

@NodNolan @dresserman @sainsburys Doesn’t it just show that customers aren’t the most intelligent? They think it’s a different product and the colour is bad but if they understood meat at all they wouldn’t see a problem with it.

Sean @SeanTwerton

Reported 2023-03-13 14:33:19

@Katzenjam7 @sainsburys @BathCA @CllrKevinGuy Sainsbury's they have long term rent so it should be there problem

Forbidden @secrets_of_ri

Reported 2023-03-13 14:02:00

My secondborn now... 😂 We get to sainsburys and i remind him this is a top up shop as my main 1s on thursday so dont ask me for anything... i swear, every aisle we went down "can i have, can i have mummy" Hes not believing that the prices have doubled at all kmt 🤨😂

Purple @Purpletpurle

Reported 2023-03-13 13:31:59

@sainsburys you don’t have enough delivery drivers and the one you have and work over times are not getting paid for their job! Fix up

#1 weatherday fanboy💯 @m4gg0t_z

Reported 2023-03-13 13:08:08

sitting down in the sainsburys pasta aisle

Mark Woollard @MarkWoollard3

Reported 2023-03-13 12:12:42

@sainsburys Thank you Natasha, I asked to speak to the @sainsburys colleagues Manager in South Africa and was put on hold for 25 minutes before I put the ‘phone down. Abysmal #customerservice from @sainsburys just for a refund of £1.40 for rotten potatoes again!

Roger Suthren @RSuthren

Reported 2023-03-13 11:25:50

@sainsburys This really is not a local issue. It needs to be fed back to head office, please.

Nicola @nicki_j88

Reported 2023-03-13 10:44:56

Hi @Pampers_UK , just tried to use your coupon in @sainsburys who refused it due to no barcode. Please can you issue me with an acceptable coupon as I was left feeling very embarr***ed this afternoon. Thanks. https://t.co/Twy1mZqlVx

bud @divabud68

Reported 2023-03-13 10:31:13

@JennyJWatts @sainsburys That seems to be the only way to get any issue resolved, Their attitude stinks 🤬

Lee C @LJClements8

Reported 2023-03-13 10:08:18

@sainsburys I DMd you, but have had no response. Same happened with my last issue.

Phil Hofstad @phofstad

Reported 2023-03-13 08:19:47

@LloydsPharmacy This was Sainsburys Chippenham SN15 OBJ they are not ordering any more stock and running down the store !!! The other Lloyds I took it too said there behaviour is shocking !!!

Ignatius J. O’Reilly @WhippleWarrior8

Reported 2023-03-13 08:06:03

@ivorsawbottom @GardenerSpike @Tesco No problem with @sainsburys or @waitrose in years, have never let me down on a delivery. Very rarely don’t deliver what’s been ordered.

Neville Hudson @bootlace1960

Reported 2023-03-13 07:59:52

@skillwilll I believe we only get 2,000 up at sainsburys(palace) and so do they down here on police advice

JP @jeffybrowny

Reported 2023-03-13 07:24:47

Shall we add @sainsburys @asda @LidlGB @AldiUK @Tesco @waitrose to the tweet? The system is rigged and the rich are rejoicing. They’ve never seen so much money. We need serious constitutional reform.

steve hallinan @stevehallinan

Reported 2023-03-13 07:09:14

@sainsburys I’ve sent a DM. Nothing in the drop down options suits our issue. The problem is with a food online order.

fallen&lost @FallenLostHappy

Reported 2023-03-13 06:39:49

@crostamollica @sainsburys because of your negligence I have to pay £1600 to fix my broken teeth … never shopping at Sainsbury’s again #donotbuyCrostaMollica #sainsburys

Alex Davies-Jones MP @AlexDaviesJones

Reported 2023-03-13 06:18:54

@MarthasHomestor @sainsburys Thanks for flagging this issue with me. I will look into it.

Dame Gillian Bateman 🌸 #malfeasance @GillianBateman5

Reported 2023-03-13 06:10:20

I want to thank @sainsburys for resolving this issue. I have been credited with the cost of the diffuser and the butter.

Katzenjammer @Katzenjam7

Reported 2023-03-13 05:44:12

Whose responsibility is this? @sainsburys @BathCA @CllrKevinGuy

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