Reported 2021-10-22 15:44:58
@bt_uk hub broken by electrician causing power surge. Bt sent out another hub 21 Oct unfortunately via Royal mail who have sent it to Yorkshire despite us living 250 miles in the opposite direction. Please can you send out another hub. Otherwise have to use alternative provider
🦖 Fionasaurus @FionaD88_
Reported 2021-10-22 15:07:03
@RobertFifoot @TheBluestStar @ALLIANCELGB @TunnockOfficial Please do keep us all updated on this very serious issue. I have some initial Qs..
Were they hand-delivered or do we need to rope the Royal Mail into this investigation? Do we know yet if the tea cakes *themselves* were transphobic?? Dammit, we need answers.
Codswallop T Bear 🐻🐾 OO8? @CodsyBear
Reported 2021-10-22 14:30:46
@BearSeymours @RoyalMail I simply don’t understand why they Lie about it. If they said it was simply delayed I wouldn’t have had a problem, it’s the lying that’s the issue for me. Utterly unacceptable.
Becky Carter @beckylou28
Reported 2021-10-22 13:31:55
@lookfantastic I’m a regular customer but ask you to please switch courier from @RoyalMail - they are seriously letting your customers down! #faileddelivery
Reported 2021-10-22 13:14:37
@RoyalMail please fix your customer service and help lines. You'd think for a big company like royal mail you'd have that area covered.
Reported 2021-10-22 12:56:53
@HMCTSgovuk @RoyalMailHelp Only problem the envelope doesn’t have any return details. But I’ll do that. Thank you.
Reported 2021-10-22 12:38:12
@RoyalMailHelp My parents helped me to solve the problem.
Reported 2021-10-22 12:00:18
@RoyalMailHelp hi, who do I make a complaint to? About my local delivery depo? Every time I’ve been the machines have been broken, last week the scanner, today apparently they can’t print returns labels, so now I’m stuck with parcels again that I can’t use a QR code anywhere else
Alice Harin @HarinAlice
Reported 2021-10-22 11:50:14
@ProcureStudy @UHCW_RandD @KerriMcGowan12 @SITU_Oxford @QuinteTBristol So sorry the royal mail is letting you down...Patient identified on Oct 7th. Agreed to take part on Oct 13th. ICF sent in the post and still not received. Fingers crossed she has a printer and a scanner...
A Londoner Returns 🇻🇨🇬🇾 @LondonerReturns
Reported 2021-10-22 11:43:27
@RoyalMailHelp I have an issue where two letters were delivered incorrectly when I had redirection service on, with proof of delivery. I submitted a query and the response received is that you’re unable to investigate as it’s now inactive. Can I get some help pls!
𝓒𝓱𝓮𝓻𝔂𝓵 𝓓𝓾𝓴𝓮 @MissCherylDuke
Reported 2021-10-22 11:25:37
@RoyalMailHelp - How can I check if there’s a service issue in my area? I’ve not had any mail delivered this past week. After checking in with my neighbours, they’ve all said the same. I’ve tried calling your helpline but been on hold for ages. #wheresmymail #wheresmypostie
✨ Moonlume ✨ @Moonlume
Reported 2021-10-22 11:03:13
Me: ****o Royal Mail I am having problems with Click&Drop and here is my issue! Please help!
Royal Mail Support: ****o! For international mail please consider using our Click&Drop :)
THAT'S NOT WHAT I ASKED
Cornish First Aid @CornishFirstAid
Reported 2021-10-22 10:47:06
@RoyalMailHelp There seems to be a problem, yet again, with paying via Paypal on the Click & Drop site - have tried both Goggle Chrome & Firefox and neither working - any idea when this blip will get sorted please?
Scott Hope @therealhopey
Reported 2021-10-22 10:35:35
This was a problem as the lead booker, me, isn’t attending. Got a card from Royal Mail through the door at approx midday saying ‘the sender hasn’t paid the correct postage’! Surely not? Went to Gosforth delivery office to find out. Paid £2, sure enough it’s the tickets
Sloemotion Distillery @SloemotionUK
Reported 2021-10-22 10:32:56
@Lil_Gracie Hi there, We’re terribly sorry for this inconvenience - we are in contact with Royal Mail regarding this issue and we have contacted you via email to hopefully resolve this fully. Apologies again, best wishes The Sloemotion Team
Ron Butler @Macronbo
Reported 2021-10-22 10:19:22
@RoyalMailHelp is there any problem with deliveries in the London NW9 9 postal area?
Ruby Kell @Ruby_Kell
Reported 2021-10-22 09:44:29
30 minutes on hold with customer service to have my problem (which was a result of your service failure) not resolved.... thanks as always @RoyalMail @RoyalMailHelp !
Ruby Kell @Ruby_Kell
Reported 2021-10-22 09:43:35
30 minutes on hold with customer service to have my problem (which was a result of your service failure) not resolved.... thanks as always @RoyalMail!
Reported 2021-10-22 08:18:12
@RoyalMail i have an issue with my parcel, no delivery was ever attempted, but on the tracking it says it is being returned to sender. I have had a nightmare getting through to you guys, but have managed to schedule a redelivery, but i need to know if this will happen for certain
Vanessa Hawes @VanessaHawes
Reported 2021-10-22 08:08:52
@RoyalMail I’m trying to pay the full postage on a parcel that hasn’t been delivered. Is your payment process broken? I have tried four times now and don’t want to get overcharged https://t.co/u7vO2JV2Vd
Reported 2021-10-22 07:47:22
@RoyalMailHelp can you please look into my problem, I’ve sent a dm addressing my issue please get back too meeeee
Reported 2021-10-22 07:35:17
@RoyalMailHelp I need some help, I’ve sent you a dm about my issue. Please get back to me when you can, thank you.
Michelle Murphy @michelle_m_p86
Reported 2021-10-22 07:18:15
@RoyalMailHelp hi, is there, or has there been, an issue with deliveries in the sp10 Andover Hampshire area? As I've had 5 things go missing since the 8th October?
Michelle Murphy @michelle_m_p86
Reported 2021-10-22 07:15:26
@RoyalMail hi, is there, or has there been, an issue with deliveries in the sp10 Andover, Hampshire area? As I've had 5 things go missing since the 8th of October?
Mealy Potatoes @nobird103
Reported 2021-10-22 06:41:10
@Superdry Hi - your delivery company @Hermesparcels let me down last week when trying to return a coat I want to exchange. Then your chatbot gave me an obsolete @RoyalMail returns label. I’m still stuck with a coat I need to return asap. Help please?
Greg the Artist @freexerjin
Reported 2021-10-22 05:26:30
@RoyalMailHelp I have logged an issue regarding a missing parcel 4 days ago and still have had no update! Can you explain the delay please and what to do next? I don’t want to spend another hour on the phone……
Reported 2021-10-22 05:13:03
@RoyalMailHelp @RoyalMailHelp Sorry the issue is with your lies about trying to deliver it yesterday #liars
Reported 2021-10-22 05:08:37
@RoyalMailHelp Sorry the issue is with you lies about trying to deliver it yesterday #liars
Lory Arnautu @ArnautuLory
Reported 2021-10-22 05:00:41
.@RoyalMailHelp @RoyalMail When they can’t solve a problem, do you tell them to hang up the phone?! I am shocked! 😳 Do they do that to everyone or they just pick the immigrants for treatment like this?! You lost a parcel!!! There should at least be an apology! Disgraceful! (2)
HUNNY 🕊 | hyunjin's play thing @grandzaddi_
Reported 2021-10-22 04:50:57
@RoyalMailHelp I'm sorry for cussing at yall the problem has been resolved
Reported 2021-10-22 04:42:20
@BonhomiegamesUK @BudsRPGreview See also: customers who demand you "fix" their MIA parcel you sent tracked and is shown delivered or lost. Because us small outfits absolutely control Royal Mail once we hand parcels over...
Reported 2021-10-22 04:38:18
4. I am a Royal Mail post worker, only down the road from your depot, and I wouldn’t dream of speaking to anybody the way he spoke to me, in uniform or not
Rosie Brown @rosiebrowngirl
Reported 2021-10-22 04:26:49
@RoyalMailHelp Are you serious? This is a part for our broken boiler. The sender paid for a service has already not been delivered on, and you think we should wait another week?!!!!!!
Reported 2021-10-22 04:18:00
Royal mail postie didnt even bother to knock on my door this morning just shoved a misses delivery ticket through the letter box. I tried the wave down his van as he drove off but he was too busy on his phone 😡
Stephen Szmidt @sszmidt199
Reported 2021-10-22 03:45:08
@ScamDetector Yes I got a response, but it didn't say how Royal Mail are going to close this Scammer down. It all well and good having campaigns, but the real action required here is to terminate this scammer.
Stephen Szmidt @sszmidt199
Reported 2021-10-22 03:38:09
@RoyalMailHelp What action are you going to take to close this scammer down?
Marcella Pinto @MarcellaLPinto
Reported 2021-10-22 02:53:03
@Giz10p @RoyalMailHelp Hi I’m having this same problem too @DVLAgovuk @PostOffice? Thanks
Reported 2021-10-21 18:30:16
****o. I have not been able to pay a customer charge due to the technical error. I cannot visit the address which is on the overleaf because it takes 5 hours from my place. Is there any solution to solve this problem?
Reported 2021-10-21 15:48:22
@RoyalMail @RoyalMailHelp I called royal mail today find out why my parcel was down as return to sender because I know the address was correct as I wrote it on only to be told I was wrong then told it was imputed on the system wrong (but correct on the parcel) and https://t.co/jrNa1mBV90
Reported 2021-10-21 15:36:26
@RoyalMail @RoyalMailHelp I called royal mail to find out why my parcel was down as return to sender because I know the address was correct as I wrote it on only to be argued with then told it was actually imputed on the system wrong (but correct on the parcel) https://t.co/mKUcLK69ku
SomeCallMeLaz (BSc) @SomeCallMeLaz
Reported 2021-10-21 15:35:49
This is the packaging @BootsHelp consider adequate protection for a parcel containing heavy gl*** bottles. Yes, that IS the sum total of brown paper, covering said bottles, which by some MIRACLE didn't get broken thanks to Royal Mail's careful handling. No bubble wrap either. https://t.co/RU1b9JqT6Y
Reported 2021-10-21 14:32:13
@HM_P***port @lee_forsyth @BorisJohnson @pritipatel @BBCNews @edwardtimpson @DominicRaab @MoJGovUK @CEOofHMCTS @PostOffice @RoyalMail @UKinCanada @StateDept @SecBlinken @BarclaysBankUS @GOVUK @UKP***port1 @p***portwaiting @cerlyly I’m trying to get in touch with you to resolve this problem.
This section I lay a basis for a new information which has transpired of incorrect information by focusing on its fundamental characteristics and viewing it from a factual perspective....
Reported 2021-10-21 14:11:32
.@eBay @RoyalMail as eBay cannot be bothered to fix an issue we highlighted to you regarding tracking info , we will no longer be adding tracking info, so any claims we get are down to eBay Uk
Giz 10p @Giz10p
Reported 2021-10-21 14:06:38
@RoyalMailHelp DVLA say there’s an issue currently with royal mails system which is stopping taxing vehicles with a V62. Can anyone confirm this and does anyone know when it will be resolved. TIA.
George the 7th...... @EverywhereInOne
Reported 2021-10-21 14:01:44
@susanstanwix @Diana736275261 Anyone would break down trying to talk to BT or Royal Mail or any other company who fankly just take your money and don't give a damn.
Reported 2021-10-21 13:55:21
Was really enjoying the mental image of my stepdad having to explain to Royal Mail that the names on the parcel belongs to the cats, and they had no ID.
Or my stepdad having to take the cats down to the depot with him with their insurance papers or vet bills.
Edward Mclachlan🏴 @EddieLFC1971
Reported 2021-10-21 13:13:50
@PaulWilley10 @Twelfth_Red @kop207pins @Portersreds @GalacticosPins @wickett180 @RoyalMail 🤣🤣 I'm melting it down
Ali 🇪🇺🌍✝️ @InterimWax
Reported 2021-10-21 13:04:32
@RevAlisonB Literally the problem, the one a day limit and RoyalMails not really everyday service.....
Reported 2021-10-21 12:31:22
I applied for a new card last Friday and was told it would be here within 3-5 days?
I have had nothing in the post yet. How much longer do I give @RoyalMail before it goes down as lost?
Edward Mclachlan🏴 @EddieLFC1971
Reported 2021-10-21 11:39:23
@Portersreds @Twelfth_Red @kop207pins @GalacticosPins @PaulWilley10 @wickett180
I don't know if @RoyalMail has changed something but for 18 months I have been receiving pins of you guys & never had a problem but now I'm being charged £1-50 or £2 extra to get my package😭🤷♂️