Nichola Sherriff @NictheSherriff
Reported 2020-10-19 15:17:04
@RoyalMailHelp @RoyalMailHelp yet another issue- I paid £8.80- for a special next day by 1pm delivery LAST MONDAY And the parcel still has not arrived - what is going on ? this is a ridiculously long delay! and a rip-off! https://t.co/Sdvisv8rlI
Reported 2020-10-19 14:27:20
@AmoretCoffee not received my order from last week? Royal Mail normally delivers in 24hr always been reliable before. What's the issue? Why don't you answer my email? Will dispute payment in 24hrs.
Reported 2020-10-19 14:26:18
@RoyalMailHelp sort your website out no one can track their parcels. Company has gone down the toilet
Hayley Townsend @HayleyT42937727
Reported 2020-10-19 14:16:59
@RoyalMailHelp your track and trace site is down again. Not just me, others having issue too. https://t.co/KoaijIXfit
Ci 🏎 @bleachitout
Reported 2020-10-19 14:11:21
@RoyalMailHelp hi, i believe you might have an issue with the tracking page on your website, it redirects on a loop and never opens
Reported 2020-10-19 14:10:42
@RoyalMailHelp I paid £6.70 because I needed to know if a letter had been delivered today. Your track system is broken, can I get a refund please?
Grumpy AF @_Phil_Istine
Reported 2020-10-19 14:06:09
@K1***mings @RoyalMailHelp @Hermesparcels ?, previously they've put a slip thru our door saying "left the parcel in outside cabinet" - problem is, we've never had an outside cabinet but we do have a house numbers (with digits 6" high) on the front door and someone was in all day.
Reported 2020-10-19 14:05:02
Fix your website p1gs @RoyalMail
Reported 2020-10-19 13:55:18
@JanetKathleenC1 @RoyalMail Can’t buy postage labels online either. Website’s down...
Jamie Brown @jamiembrown
Reported 2020-10-19 13:45:53
I think your tracking service is broken, @RoyalMailHelp https://t.co/I8JlLBD9ee
Reported 2020-10-19 13:45:50
@RoyalMailHelp Hi, I'm trying to track a parcel via your website and it appears your website is down. This attach screenshot shows what I'm getting.
Is there another way to track a parcel?
Laura Walker @laura_walker88
Reported 2020-10-19 13:40:57
@RoyalMail is your tracking service down? I'm trying to track a package but the website won't open
Reported 2020-10-19 13:34:29
@RoyalMail Is there a known issue with your website because it will not allow me to book a redelivery. It just redirect me to the same page & I tried the app but it won't allow me to set up an account. Keeps saying error...
ADRIAN TAYLOR @taylor_adie
Reported 2020-10-19 13:25:43
@RoyalMailHelp what is going on with tracking. Had an email and text saying parcel would be delivered today. Nothing delivered and can't get any info. Link broken and even app states problem. Very frustrated!!
Salford David @SalfordDavid
Reported 2020-10-19 13:22:06
Yes folks, Royal Mail Track and Trace is down... perhaps they've outsourced it to Capita like the NHS has done! 📮
Christopher Richardson @CGMGRichardson
Reported 2020-10-19 13:17:32
Does normal service include trying once to deliver my parcel, then losing it and Delivery Office worker shrugging, saying there's no way of knowing what happened to it? @RoyalMailHelp
Sam White @Swhitey4
Reported 2020-10-19 13:07:54
@RoyalMailHelp how can you track a parcel when your track website is down and no card has been left?
Neil Thomas @nthomasxx
Reported 2020-10-19 13:07:06
@RoyalMailHelp ****o. The track and trace website is not working :( Is there an issue please?
Reported 2020-10-19 13:06:45
@RoyalMailHelp the tracking on your website is down every time I go to try and get onto the tracking page I get this https://t.co/RLIsvwpcrj
Reported 2020-10-19 13:04:03
Usually Royal Mail has no problem finding our address but I just feel someone wanted an early finish & said they attempted because there was no knock or bell rung or any notification on Ring that anyone has been by. So annoying. I was getting excited to use the items I ordered.
wuduadamandeveit #socialist #Blm @megbenitez
Reported 2020-10-19 13:02:07
@RoyalMailHelp Yes the issue needs to be reported. Ain’t no-one got £130 to be thrown away, he needs to go back to wherever it is he supposedly knocked and collect them not to mention whatever household it is has as good as commited theft of goods. I’m furious as I’m unable to park at my mums.
Laura Taylor @ilovekitsch
Reported 2020-10-19 12:48:21
@RoyalMail redelivery website down, call centre closed, automated service attempted 3 times and still wrong #postbeingheldhostage
Dilys gray (Dill) @silvertears123
Reported 2020-10-19 12:28:50
@RoyalMailHelp is your tracking website down have tried to track a package so has my son and its not finding the number
Eleanor Garnett @eleanor_garnett
Reported 2020-10-19 11:49:34
My dad spent $30 NZ dollars sending my brother some chocs, a card and a book for his 18th and some ******* has opened it and nicked the chocolates out of it. A true first world problem but just annoyed more than anything? Is there anything I can do? @RoyalMail @nzpost https://t.co/DazU5QHZeM
Reported 2020-10-19 11:32:48
@RoyalMailHelp seems like your whole tracking system is down.. says my package was delivered but all i’ve received is a ‘fee to pay’ slip for a fee i payed three days ago 🤦🏼♂️
Reported 2020-10-19 10:30:11
@fusionfalcons @Dominos_UK @RoyalMail @RoyalMailHelp Can you resolve my problem now ?? Its becoming a joke.. im getting charge 3pounds each time you message me.. got to stop
Reported 2020-10-19 10:13:51
@RoyalMailHelp Hi Luke thank you but I did answer in a wrong place that the sender hasn’t been to the post office and did print the label online before to drop the parcel in a post box. He put the value of the content( 150£ ) but obviously hasn’t pay the VAT over 100£. Could it be a problem ?
Reported 2020-10-19 09:40:26
@HMRCcustomers query? I work as a post man and don’t handle my tax or NI that’s Royal Mail HR problem how have HMRC billed me for tax owed when it’s out of my hands????
Domino's Pizza UK @Dominos_UK
Reported 2020-10-19 09:27:55
@fusionfalcons @RoyalMail @RoyalMailHelp We hope this issue is resolved soon.
Gary Watts @GaryWatts72
Reported 2020-10-19 09:21:51
@RoyalMailHelp @JoanneJ76 Rather than keep pointing customers to the support team, can you give a response to a) confirm there is a known issue with Click and Drop, and b) when is it likely to be resolved?
Trevor Dawson @FuzzyFM
Reported 2020-10-19 09:16:48
@royalmailhelp Next time your website has a problem, go and fix it instead of making it sound like it's me with the problem. #epicfail
Pippa Miln @missorganiser
Reported 2020-10-19 09:01:16
@RoyalMail is there a problem with your online service click and drop, it’s extremely slow
Reported 2020-10-19 08:51:11
@eleanorxw @1972boy @RoyalMail I’m having problems using it too. Must be an issue with their website.
We Do Small @WeDoSmall
Reported 2020-10-19 08:42:36
What's the problem with your website? Unable to purchase labels. How long will it take to fix.
Lewis William Campbell @Bullet01Bw
Reported 2020-10-19 08:41:50
@PlayStationUK Just a joke in case anyone tries to go "I've never had a problem with royal mail"
John Robert Saul @JohnRobertSaul2
Reported 2020-10-19 08:39:41
@JamesFreeman959 @RoyalMailHelp I’m having exactly the same problem. The status on the contact support link says everything is working normally. It clearly is not. No option of live chat
Sal & Ruby @SalandRuby
Reported 2020-10-19 08:37:20
And yet, when I try to report it, they’ve changed website so is impossible for customers to contact @RoyalMailHelp to report problem. Went round in circles; they’ve def set up website to prevent any possible contact.
mandy priest @lakingsfan82
Reported 2020-10-19 08:35:58
@RoyalMailHelp wtf the postie put a wrong letter in my door I opened the door straight away to tell him but he was listening to his headphones & I ended up having to chase him half way down the road to try get his attention to give him the letter back lucky a neighbor helped
Michael Firth @TechFirth
Reported 2020-10-19 08:35:14
Hey @RoyalMailHelp - you know your online postage tool is completely broken right now, right? (and the app)
Louise Cole @alouisecole
Reported 2020-10-19 08:34:48
@RoyalMailHelp Your online system to buy and print appears to be down. I've tried 3 times - either I can't get past the first screen, or I put in my basket and pay but then it hangs and the money is taken and then credited to my bank account or I can't put it in the basket...
Sal & Ruby @SalandRuby
Reported 2020-10-19 08:17:13
@RoyalMail Fix your website! It is now totally impossible to contact Royal Mail to report lost mail! Our postman is constantly putting the wrong mail through our doors. We are having to hand-deliver each other’s letters. Funnily enough, that’s what we pay you for!!!
David Henig @DavidHenigUK
Reported 2020-10-19 08:07:57
@S_JColebyArtist @Richard_Asquith @Sime0nStylites @trekonomics @VatDaddy Probably depends how the market place handles the issue. When I ordered from the US on a global platform I had to pay for the item to be released and delivered by royal mail.
Reported 2020-10-19 08:05:43
@RoyalMailHelp Hiyer, there seems to be an issue with the ‘Send an item’ section on the website. I can’t checkout and pay for my postage. Error code e90f0163. Is this being worked on? Any ETA on a fix?
Jason Wheatley @jasonw70
Reported 2020-10-19 08:04:30
@RoyalMailHelp Is there a problem with your website? Trying to buy postage to send a package to Hungary but it keeps popping up error messages. Have cleared cookies etc but still no joy. Any ideas please?
MADAM SAMANTHA @madamsamantha11
Reported 2020-10-19 08:01:57
@RoyalMail Trying to use clip and drop service however doesn't work for Spain it just keeps saying choose package size when there is no option , please can you fix this https://t.co/ZiGd8Ch3Zw
Helen Lloyd @HelenP57
Reported 2020-10-19 07:51:01
@RoyalMailHelp @leahamie616 Hi, I see lots of people are having this issue today, did you know that the click and drop support page has a link to live chat that doesn't do anything, and no other info about why the function isn't functioning?
Neil Aspinall @NeilKAspinall
Reported 2020-10-19 07:40:33
@RoyalMailHelp The "Live Chat" link leads to a page on the Business Customers Help Centre which has no mention of Live Chat. This is an urgent issue that is affecting many people (based on other tweets), please could you do more than providing the same link to everyone?
Neil Aspinall @NeilKAspinall
Reported 2020-10-19 07:37:30
@RoyalMailHelp @beelzebomb1 Clearly many people are having the same problem, why does that status page at https://t.co/UtWL48cLpW say there is no problem? Also the "Live Chat" link on the page you're linking to just leads to another page with no mention of live chat...
Neil Aspinall @NeilKAspinall
Reported 2020-10-19 07:27:29
@RoyalMailHelp @click_and_drop Click & Drop currently seems to be broken, I've received my confirmation email but the included link doesn't show my label, just "Thank you for your purchase" at best and an endlessly spinning circle at worst...
Meer For Beer @MeerforBeer
Reported 2020-10-19 07:22:26
Anyone else remember Royal Mail's penpal club Hola? A bit of a trip down memory lane today.