Reported 2020-10-25 20:57:33
@yvonnemcdonnel5 ****o! Your first Revolut card should be free but a delivery fee might apply. Please contact us via the in-app chat, so our agents can provide you with more insight on this case (Profile section -> "?" bubble -> scroll down, click on "chat to us" -> type in "live agent").
Reported 2020-10-25 16:08:16
I’ve also got a m***ive payment to make.... down payment pending soon so this is really making me anxious as I can’t access all my money and may loose the property! Can someone @RevolutApp please reply
Caoimhe Kelly @Caoimhekellyy
Reported 2020-10-25 13:47:10
@RevolutApp is the live chat broken? No one has answered me since August 🥺
Reported 2020-10-25 12:55:16
@RevolutApp hi there! I have problem with verification - could you help me out? :)
Bellaiche Sam @BellaicheSam
Reported 2020-10-25 10:34:05
I opened in old-time, I am based in France, but I make many stays for family reasons in Israel. I got a message specifying that my Revolut account ( cf below this email IBAN references ) was going to be closed for a Compliance issue. @RevolutApp
Reported 2020-10-25 08:58:00
@RevolutApp I need to chat with support and Its been looking for an agent for over a month. Fix this
Stijn de Vries @StijnDV
Reported 2020-10-25 07:08:15
@RevolutApp hey, I can’t login anymore because your not sending an email to me to login. It’s not in my junk either. How can we fix this?
Krasen Davidov @davidov_krasen
Reported 2020-10-25 05:12:04
@alejand79535967 @RevolutApp Same problem . My account locked 30 days !!!
Reported 2020-10-25 04:55:11
@RevolutApp Hi revolut can u dm me i have problem
Keith Pryce @pokerdice
Reported 2020-10-25 03:15:47
@RevolutApp I’m not able to verify my identity. I keep sending photos of my driving licence and my face, but it keeps getting rejected. I presume the issue is with the A.I. checking tool?? Am I able to send it to a human to verify??
Reported 2020-10-24 21:28:44
@boncryp @Ripple @RevolutApp Not till after the arrests, then they'll stay in the USA. Just a guess. Given the current geopolitical situation, peace & trade deals & the chinavirus problem.
Natalia Rodrigues @nataliarms
Reported 2020-10-24 19:26:50
@RevolutApp I have tried to transfer money into my Revolut account and the payment was declined but the money was taken from my bank account (shows as pending). Can you pls help me with this issue?
Reported 2020-10-24 18:13:28
@RevolutApp I can't use my revolut, when I open the app it shows me "we need some information" I press the button to chat with us and nobody answer.
I would like to know what I have to do to solve the problem. thanks in advance.
Reported 2020-10-24 16:59:18
@RevolutApp please I need to get back my account ! There is a problem with the app ! I had an account and was good for a week . Then suddenly I can’t sign in and they’re asking me to create another one and every time I try to verify myself it says couldn’t verify your identity!
Chris Scott @chrisdonia
Reported 2020-10-24 15:29:49
@RevolutApp Today Google Pay is saying that my card is suspended but in the app there's nothing to explain what's going on. I suspect the best option is to delete the card and create a new one but in case there's a known issue thought it best to check...
Saif Khan @saifkhan2016
Reported 2020-10-24 15:20:52
My @RevolutApp account has been locked without providing any reason ?
Is it because I raised an issue over social media ?
Bank statement & payslip already provided
An ending trauma with Revolut 🤬
Gladys Razermera @gladysraz
Reported 2020-10-24 14:30:43
@FistosRazvan @RevolutApp @FistosRazvan a lot of us are in the same boat with accounts being locked for months and a client support that just send over automatic replies that don't solve the issue. And yeah @RevolutApp will block you on Twitter if you complain too much #revolut
Reported 2020-10-24 13:33:52
@RevolutApp I've provided do***entation proof of the source of funds etc and attached in the chat. Nobody has replied to me. This issue is ongoing for 10 days now and is urgent, Nobody seems to be properly dealing with this
Reported 2020-10-24 12:20:33
@RevolutApp I’ve been ignored by ur customer support on the app and my chargeback has been reverted for some reason please tell me why had problem with my money being taking out randomly for months thought it was finally fix but appartently not please help ....
Isabel Putinja @IsabelsWindow
Reported 2020-10-24 10:48:54
@maxvanfretti @RevolutApp Hey M***imo, did you figure out how to do this? I have the same issue.
Robiul Hossain @RobiulH42563258
Reported 2020-10-24 09:42:11
@RevolutApp @stuxys Hey, I am having problem with verification may identity. Could you help me out please? I couldn't contact via chat because of last chat didn't closed.
Christopher Sweeney @topher111213
Reported 2020-10-24 09:08:05
@RevolutApp Can you get in touch regarding a new account identity verification issue please
Reported 2020-10-24 08:20:34
@RevolutApp why your support can’t help me without the authorization code from the merchant ? I have the proof from the merchant that they don’t have the authorization code, only the reference code. Your support can’t help me with anything but it’s a problem from the app.
Oceane Drely @ODrely
Reported 2020-10-24 06:16:14
Hi @RevolutApp, my account is blocked with "we need some information" screen, I clicked the button "chat with us" but it's been 2 days now and I still don't have any answer. I can't use my card either.
Can you fix it please
Reported 2020-10-23 22:45:36
@RevolutApp My problem is how spending money on groceries triggers an account review (second time in a week)
phương nguyễn @phuong8998
Reported 2020-10-23 21:35:26
@dgguerrero @RevolutApp Now I see many ppl got the same problem and will be lock your account 😢
🇮🇪LIB - wear a mask!🐾🇪🇺 🌈🥊🏉⚽️ @LeftyIrishBear
Reported 2020-10-23 17:13:54
@RevolutApp Fix my login
Reported 2020-10-23 16:01:24
@AskAIB The team are 9 to 5 due to Covid. I've been unable to use this card since your essential maintenance down time Monday night and now it will be Tuesday before I get a response. Are you surprised Revolut are eating your lunch? Amateurs
Reported 2020-10-23 14:47:03
@RevolutApp I have a card with you I want to update my number on but can't get into the account as I don't have my old phone or number any more. How can I contact you to reset the issue? Everything points to me logging in somewhere. Thanks, Shawn
Nigel Betteridge @Nigel_95
Reported 2020-10-23 14:35:13
Thanks for a speedy solution to my problem accessing your app on my new phone @RevolutApp . Excellent service 👍
Reported 2020-10-23 14:10:35
@RevolutApp Please message me in dms I have an issue regarding Revolut and I am frustrated at this point because you guys aren’t replying to me on live chat.
Oystein Alendal @oyalen
Reported 2020-10-23 13:49:10
@RevolutApp Could you please DM me on how to change my phone number in the app when I do not have the access to my old phone number anymore? I see many have the same issue, and no solution to be found anywhere.
StΞfano ₿ernardi 🌲 @stefanobernardi
Reported 2020-10-23 13:21:23
Yet Paypal, Citi, Revolut and all will block your transaction because they need more information.
Burn it the **** down.
Thomas B Willington @mr_illlington
Reported 2020-10-23 13:00:42
@RevolutApp having exact issue described here: https://t.co/wUcJR47FUQ. Please contact me to provide support as there is apparently no other way to be in touch
Dylan Haskins @diylan
Reported 2020-10-23 12:07:56
@RevolutApp Your in app help chat has said 'looking for an agent' since the 14th October. Can you please DM me to fix
Gladys Razermera @gladysraz
Reported 2020-10-23 11:25:52
@RevolutApp @RevolutApp You've been saying the same thing for the past 4 months! And 4 months later, the issue has still not been resolved, I'm not even sure it has been addressed internally. Tell your compliance service to look into this immediately.
Met Contact Centre @MetCC
Reported 2020-10-23 11:19:00
@jeanetteryan Good afternoon Jeanette, this appears to be a customer service issue with Revolut so you should try and resolve this with them directly. From looking at the Revolut website there is a complaints procedure in place and the matter can be referred to the financial ombudsman service.
Daniel Dogeanu @danieldogeanu
Reported 2020-10-22 14:38:21
I don't have Revolut because your verification process is broken. It's been several months now, still broken. 🙂
Reported 2020-10-22 14:04:53
@mrbigcoin666 @RevolutApp Hi @RevolutApp I'm having the same problem as @mrbigcoin666 .. can you help?
Richard Parnell @RWP472
Reported 2020-10-22 13:34:35
@falzonalex @RevolutApp I am having the same issue with Revolut ! My account has been frozen for over a week ! No response from them on chat, twitter and I have no idea when they are going to contact me. I am very close to loosinh a house purchase if they dont release my account in the next few days
Derek Mooney @dsmooney
Reported 2020-10-22 12:56:22
This is really frustrating - still waiting for @RevolutApp to process a refund that was made 28 days ago and now waiting 40 minutes for a response on their customer support chat. Raised this issue with them over a week ago and still no response.
Lt. Drako @LtDrako
Reported 2020-10-22 12:31:21
@koltas_wolf So weird how you also have the same issue as Spyke, but yet I'm still able to buy things on steam through revolut without issues... Still havent figured out why tbh.
Reported 2020-10-22 11:36:37
@RevolutApp I have transferred 300 pounds on 11th September still it is showing as pending as of till date. Contacted several times in your chat, got a reply that they will come back. They never. Can you help in resolving this issue or else return my money back
Reported 2020-10-22 11:09:15
@RevolutApp Sorry about the delay. Yes, I’m following you now... please be so kind to DM me about this issue.
Reported 2020-10-22 10:43:18
@RevolutApp is there a problem with transferring money on the app? Thanks
Niamh Molamphy @niamhmolamphy
Reported 2020-10-22 10:24:49
@RevolutApp Hi, could you send me a DM please, looking to resolve an issue. Thank you.
Reported 2020-10-22 09:51:36
@purchasable @m_chael @RevolutApp @copbud settle down.
🍂👑Queen Lyra👑🍂 @LyraDarling
Reported 2020-10-22 09:35:21
I'm going for an afternoon lie down. I feel tired and uninspired today
Wake me to a some Cash app or Revolut notifications ❤
Reported 2020-10-22 08:16:34
@LouisThomasYT I'm wondering. The recent announcement that derivatives were not allowed. I 'own' crypto on Revolut and I noticed whenever I bought, price had a real problem going into profit. Literally bouncing off my buy price
Reported 2020-10-22 08:13:47
@RevolutApp you guys are really annoying. How long does it take for a team to review restrictions on account. This happened since Monday. What exactly is the colour of your problem