Is Plusnet down right now?
(latest update April 22, 2021)
Plusnet plc is a British quad play internet service provider; providing broadband, landline, IPTV and Mobile services. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Anne Jones @annne_jones
Reported 2021-04-22 14:00:27
@plusnethelp there an issue with broadband at the moment in teesside?
Fulcrum Training Ltd @FulcrumLtd
Reported 2021-04-22 13:20:14
@plusnethelp my broadband is not working, I've completed all the suggested fixes in the troubleshooter. Is there an issue in my area? G69 postcode
Pam Thompson @DithersWithDogs
Reported 2021-04-22 10:38:33
@WYeates @plusnethelp It is still down and so is the landline. Yet on Plusnet status page everything is hunky dory.
max white @maxewhite
Reported 2021-04-22 08:16:25
@Plusnet Can someone please explain why as a business customer we have had no email for 24hrs because of a problem with #PlusNet systems which after repeated calls to your team they have failed to help with?
max white @maxewhite
Reported 2021-04-22 08:07:21
@Plusnet Can someone explain why as a business customer we curently have had no email for 24hrs because a problem with your system which your teams after repeated calls have failed to resolve?
Diz Frat @dizzyfm
Reported 2021-04-22 06:51:50
@OpenreachHelp Due to the #openreachmonopoly on broadband infra in UK, a fault they are unable to fix for @Plusnet after 6 weeks means we are effectively shut out from broadband options entirely. @CMAgovUK need to sort this #monopoly with @WeAreOpenreach to rectify. #giveusoptions #needinternet
markr.io @iomarkr
Reported 2021-04-22 06:50:35
@dcryptk33per @OliveCashBsc @LydiaFinance @Pandaswapex @elk_finance @complusnetwork Hey, is there any issue related with us? How can we help you?
Bev Jenkins @msbevjenkins
Reported 2021-04-22 03:27:23
@plusnethelp we’ve all tried the usual solutions re-booting and so on it the problem is definitely with the open reach cabinet. BT say they can’t talk to me as I am or their customer.
Bev Jenkins @msbevjenkins
Reported 2021-04-22 03:25:23
@plusnethelp help! I am in the TN35 area ofHastings. We’ve had no internet now since Sunday. Neighbours use different providers - but BT provide the cabinet. Please update on open reach fix
Alison Wilkinson @AlisonW54246979
Reported 2021-04-22 02:32:45
@plusnethelp we have switched to @plusnet 2 weeks ago and since bt switched off their service we have had no internet!!! Husband is VERY stressed having to ring daily and explain the issue DAILY with NO RESLOVE DAILY!!! Not impressed with this company AT ALL!!!
David @DaveGR85
Reported 2021-04-21 16:12:31
@plusnethelp my internet has been cutting out the last few days, has also cut off intermittently in the last 2 months. I work from home & part of my security is reliant on decent broadband. Is this a problem with your network across #Wrexham? #plusnet #ripoff
Bev Jenkins @msbevjenkins
Reported 2021-04-21 15:46:29
@bt_uk Hi I have. The BT engineers have been working on the ‘cabinet’ affecting our part of Hastings for five days. Plusnet tell me it’s a BT open reach problem.
Plusnet Help @plusnethelp
Reported 2021-04-21 14:26:16
@Silv93579075 I'm glad to see my colleague Gareth was able to resolve your issue and went the extra mile! We'll ensure this feedback is sent over to Gareth and his manager also.
- Curtis, Plusnet Sheffield
Silv @Silv93579075
Reported 2021-04-21 14:20:28
A big shout out to Gareth Frith @Plusnet. Thanks Gareth for going the extra mile in sorting out my rather odd problem and following up with a call today to check that everything is working OK. Brilliant. You have a very satisfied customer here!
Shrey Mittal @ShreyMittal20
Reported 2021-04-21 13:00:20
@plusnethelp @Plusnet Lauren, moreover you are not reading complete problem that I am not receiving any SMS and even friends SMS are many days late! For a company that sells on customer service, you are too quick to say you dont support and close the issue!!
Shrey Mittal @ShreyMittal20
Reported 2021-04-21 12:58:07
@plusnethelp @Plusnet Its not premium service. Its an SMS from Post Office, HMRC, Broadband service etc. I have been using Plusnet for over 5 years now and never faced this issue, You can update your site tomorrow that you dont offer calling? what good is such a service without SMS?
Ieuan Winstone @IeuanWinstone
Reported 2021-04-21 11:36:35
@Plusnet That feeling when your Internet is down...again...
Darth Cakes @CakesChaos
Reported 2021-04-21 08:48:07
Welp, Not sorry, But @Plusnet Our time is done.
You failed for 4 months fixing an issue on my line, even accused my PC's power supply for being the issue. Well no more. You don't offer FTTP and it's no active in my area. So Long, and Thanks for 6 good years and ****ty final one
Joe Greenbank @Rammsoldat
Reported 2021-04-21 07:49:32
@plusnethelp Mines been very choppy for a few days. keeps dropping connection. Ive tried router restarts but its obviously a service problem and id like to know if its been made aware of and working towards a solution.
Michael Wohl @michaelwohl
Reported 2021-04-21 07:07:35
@EvaMontemaggi @Plusnet @plusnethelp @OpenreachHelp Ah, of course; Plusnet is BT. You could write to BT's CEO: philip.jansen@bt.com. It will land in his executive office and the problem will get dealt with. (I know how that all works; never told you about my best BT job have I).
Eva Montemaggi. @EvaMontemaggi
Reported 2021-04-21 07:01:18
@michaelwohl @Plusnet @plusnethelp The problem was caused by @OpenreachHelp who failed to install the line because they didn't have the keys to the alleygating. Their engineers have to know on doors in the hope of finding someone who does. I now have but they're blaming me so they're not rescheduling within 48hrs.
JerCare @jer_care
Reported 2021-04-21 06:38:39
Hi @plusnethelp. I understand that the reason I have had no internet or landline for 2 days (and for how much longer?) is not your problem but @OpenreachHelp problem. But this might not be the best time to send me a text asking what I think of the service.@Ofcom
Ian Holgate @KevinsFrontDoor
Reported 2021-04-21 06:28:24
@plusnethelp broadband has gone down in CT11, when will it be back up?
Daniel Burwitz @gyrogearloose23
Reported 2021-04-21 03:44:50
My Broadband Speed Test - Avg Down: 68.8 Mbps, Avg Up: 17.3 Mbps (via @thinkbroadband) https://t.co/BjNsgIAm2C alas Reliablity was poor in the last month @Plusnet Business unlimited fibre
sariest @sar1est
Reported 2021-04-21 03:00:11
@plusnethelp Question 213527477 raised 19/4. Informed of major incident impacting internet. Told it would be fixed 20/4. Still down. Can you provide an update please?
SRach @Cocorach3
Reported 2021-04-21 01:53:22
@plusnethelp Haven't been able to make or receive phone calls or use data since mid afternoon yesterday. Is there a mast down?
Just Dirk @JustDirk2
Reported 2021-04-20 16:14:56
@plusnethelp another day, another service outage... roll on the end of my contract with you tw**s
Mega Kayaks @KayaksMega
Reported 2021-04-20 15:19:33
@Plusnet Let me down . Waited all day for new home internet connection . Called in which took ages . They reset something - it worked for 15 minutes then shut off. Called again only to find that support have gone home ! No way of getting it fixed . Great personal service! Thanks
Gemma @GemmaGallon
Reported 2021-04-20 13:44:17
When youve waited 6 weeks for a doctors phone appointment and thats the day @Plusnet mobile decides to go down the ****ter...🤦🏼♀️
Snoopy @Snoopy20551675
Reported 2021-04-20 13:33:23
@Marathon_Tardis @Plusnet @plusnethelp My phone is down!!!!! Come on plusnet!!!!
Geo @GeoxCe
Reported 2021-04-20 13:17:54
@plusnethelp hi plusnet my problem has been since i joined you a few months ago 4mb/s download and a dead phone line
uniqueye @uniqueye
Reported 2021-04-20 13:17:18
@plusnethelp we have had no service all day. Left me a bit out of the loop. Can you give an update, as to issues and expected fix time please ?
PoundsandSense @PoundsSenseBlog
Reported 2021-04-20 13:15:57
The Plusnet mobile phone network is down at the moment and has been for several hours 🙁
Paul Hawkins @paulejhawkins
Reported 2021-04-20 13:12:03
Hi @plusnethelp @Plusnet can you ring my daughter's nursery to find out how her first day went and let me know? Either that, or fix your network? Thanks
Michelle 💙 @lakeland31
Reported 2021-04-20 13:11:38
@nikeusjohnson @plusnethelp Never had an issue with Plusnet before but now I can see why they are getting bad feedback.
rOXANNE KING @roxmking
Reported 2021-04-20 13:10:44
@plusnethelp Im not leaving now. Thanks, but my mobile is causing a problem, I have one of your sims and I cant ring out or text now. Is there a problem? My computer seems ok.
rOXANNE KING @roxmking
Reported 2021-04-20 13:09:16
@plusnethelp my phone has stopped working, is there a problem. I cant send texts or phone out and I have no idea why. Ive paid my bill.
Jonathan Crewe @CreweJonathan
Reported 2021-04-20 13:09:09
@plusnethelp Any update on your mobile network being down? How much longer is this going to continue?
B @B89804206
Reported 2021-04-20 13:05:33
@Plusnet hey is there a problem on the network, none of my families mobile Sims are making or receiving calls
dave riley @antcop68
Reported 2021-04-20 13:04:32
@sometimesyouwin @plusnethelp Trouble is if EE is down Plusnet is down like last week, this week it’s Plusnet 🤷🏻♂️
Samantha Buckley @SamRaeBuckley
Reported 2021-04-20 13:04:01
@plusnethelp is there currently an issue with making and receiving calls?
Charles Broadfoot @socialistica
Reported 2021-04-20 13:00:47
@plusnethelp is there a problem with the phone network in Central Scotland, can't make or receive calls.
Charles Broadfoot @socialistica
Reported 2021-04-20 12:59:22
@Plusnet is there a problem with phoning on the mobile network?
Andrew Roscamp @roscampa
Reported 2021-04-20 12:58:57
@plusnethelp is there any update on the total outage of mobiles on PlusNet sims?
Ian Ireland @IanIreland
Reported 2021-04-20 12:57:17
@plusnethelp Is there a problem with the mobile phone service, neither I nor my wife can make or receive calls.
Nader @NaderLondon
Reported 2021-04-20 12:54:59
@plusnethelp please could you let me know why I can’t call. Is your network down?
A.H.M. @teamjohntee
Reported 2021-04-20 12:50:53
@plusnethelp ok not very funny...I can't make plusnet mobile calls at 5pm today...and Friday my plusnet broadband was down all morning. This is #ridiculous #fail @o2 @ThreeUK @vodafone @EE
Nanette Jackson @NLJ1964
Reported 2021-04-20 12:49:07
@plusnethelp Plusnet down again!!
dave riley @antcop68
Reported 2021-04-20 12:44:33
@plusnethelp Plusnet down again every week checking contract and moving on
Michael Hart @mickyhart22
Reported 2021-04-20 12:33:26
@plusnethelp Not able to make mobile calls here in Rochester Kent, for at least the last 1 1/2 hours. What's the problem Plusnet?