Is Plusnet currently down? Live Status and Outage Reports

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Antonia Nelson @Antonian81

Reported 2020-10-29 15:23:12

@Plusnet we don’t have any Wi-fi but our router is fine. Is our @OpenreachHelp line down?

ned dwyer @pressfivefor

Reported 2020-10-29 14:07:36

@plusnet Hi, I’m not able to log in to my btsport app. I’ve been going around & around trying to reset the btsports app p***word . No joy. Ages online with bt support. No joy. Bt support says “it’s a plusnet problem” Please help

wash your sprouts with soap and water @CSM76

Reported 2020-10-29 12:42:43

@plusnethelp Firmware update as per https://t.co/Ulg6AW12qv ?

dub.sided @dub_sided

Reported 2020-10-29 12:09:02

@plusnethelp is there an issue in Edinburgh eh6 at all?

Antony Cotton @antonycotton

Reported 2020-10-29 11:19:07

Enid ***ures me she understands how to use That’ll Do correctly in a sentence. It only took me thirty minutes to explain ‘that’ll do’. Only time will tell if the penny’s dropped. @Plusnet, she’s your problem now. Hahaha #ThatllDo #AD https://t.co/ZVunKeUk9X

Dave @PequodDave

Reported 2020-10-29 11:00:22

@plusnethelp @mimibones We've got the same issue, called and have to wait days to fix it despite being internet to keep kids at safe temperature overnight and to be able to see them on monitors. Great. Thanks. https://t.co/TKb620YJeD

Jack Wierenga @JRAWierenga

Reported 2020-10-29 10:34:55

@plusnethelp I called up, took 20 minutes to get an answer. Told that the issue is a dying battery and that to replace it and fix the problem will take 3-5 working days. Explain to me how during lockdown I'm able to work?

The Rod Pedersen Show @RodPedersenShow

Reported 2020-10-29 10:27:09

Filipino Chino @filipino_chino

Reported 2020-10-29 09:13:54

@plusnethelp portal broken?

Nick Worthington @NickWorthington

Reported 2020-10-29 09:10:27

@plusnethelp Is there an issue with you website, specifically the Member Centre as no matter the computer or browser it won't load.

Sarah Milburn @SarahMS4TP

Reported 2020-10-29 08:50:52

@plusnethelp @Plusnet I am LIVID. I would like someone to call me back NOW please - having sat on hold for half an hour this morning to be told that my account was broken and you had to set up a whole new account, to having just sat on hold for ANOTHER 30 mins to be cut off!

Rokos Frangos @acquiescent

Reported 2020-10-29 07:53:18

@plusnethelp Reply came there none. Your own website suggests using Twitter to resolve problems - and this problem persists. Any suggestions?

Steve K @ksteve_1

Reported 2020-10-29 07:12:25

@Plusnet is your website down? I cant login to my account or do a live chat?

Question & Retain @QandR

Reported 2020-10-29 06:59:18

@Westofcenter @bt_uk @plusnet every time. Never let me down.

nickiyan @heychicks9

Reported 2020-10-29 06:28:37

@lollujo @bt_uk Hi Kevin I think you should go with Plusnet it's faster than bt we had bt for 6years and we change to Plusnet and they will fix eny problems you have

Kevin obrien @kevinob911

Reported 2020-10-29 05:28:12

@OpenreachHelp hi im with plusnet who said problem on my line - started last monday morning - keep blaming openreach for why not fixed - any way of checking this? ta

Futbol: O Jogo Bonito @DavidC_LFC

Reported 2020-10-29 05:04:00

@SimonBrundish I find Virgin by far the best & quickest connection but appalling customer service. My missus is on the phone cancelling Plusnet after a month due to 1.9mb down & 0.9mb up. Slower than old dialup. Yet they're demanding £90 for early cancellation! 😂 Pick your poison.

Kevin obrien @kevinob911

Reported 2020-10-29 04:44:51

@MarcAllera customer service on plusnet atrocious - wasted 160mins on calls so far, broadband been down since monday - absolute joke of a service -

Someone You Know @AlecCalver

Reported 2020-10-28 17:34:56

@plusnethelp ay yo I've had this problem for 2 hours now. Your internet goes on then off? What's happening there man?

Lee CadwalladerAllan @leecadallan

Reported 2020-10-28 16:41:09

The problem nowadays with review sites is 9 out of 10 people will only leave a review for BAD experience. I'm switching broadband provider and I just want genuine reliabilty data on PlusNet and Openstream in Burntwood because I'm not paying £52 that EE want to charge me soon!

AlanaB @Larns___

Reported 2020-10-28 15:47:37

@Plusnet ****o, how long does it take for the support team to call back? I logged an issue over two hours ago. Thanks

gareth street @street_gareth

Reported 2020-10-28 14:15:46

@plusnethelp no internet for nearly four weeks. 2 engineer visits both times they advised it’s router. New router same problem. 8 calls to customer service calling again tonight, customer services disconnected just as I get a ring tone after 10 min. Isolating, need to order food

KSRT @RandomNamee12

Reported 2020-10-28 13:52:53

@plusnethelp my internet has been down for hours, can you try to help

Tony Stone @TonusStonus

Reported 2020-10-28 13:26:25

@Plusnet @plusnethelp internet is down, again! Do you have any issues with in Hampshire, GU35 ?

Adam @AdamPW_F1

Reported 2020-10-28 12:04:35

@plusnethelp Hi, I have been on unlimited fibre extra for over a year without issue, however consistently now for the last 2 weeks my WiFi speeds struggle to get over 15mbps download, when my guaranteed speed is 64.6mbps, and this is directly by the router with no interference

Charliee @thewindmilly

Reported 2020-10-28 11:39:33

@plusnethelp is there a problem with your website? I sign into my account and the page is blank. Tried it on different browsers and get the same problem

Michael Graham🏳️‍🌈 @_MichaelGraham1

Reported 2020-10-28 10:41:36

@O2 never mind. Seems like when I connect to 4G it is fine. Must be a problem with our broadband provider @Plusnet 🤔👀

MindOfJasee @JaseeOf

Reported 2020-10-28 09:42:35

@Plusnet hi there was a problem with my Internet and the advisor on the phone said there was a problem outside was just wondering if this problem had been picked its ne16 area, thank you

🏳️‍🌈Woodworking Witch🏳️‍🌈 @Frackerdoodle

Reported 2020-10-28 09:27:19

I go to the shops for two hours and come back to find my phone and internet down, and the phone line troubleshooter not working. Thanks, @Plusnet

Luke Hillwalker @luke_hillwalker

Reported 2020-10-28 09:23:52

@plusnethelp I have logged into website https://t.co/HvMOB3todj to set up phone call protect, call barring etc but unable to access any as the page will not scroll down on my PC – tried Firefox and Edge browsers – please report to your web support

Patrick Hart @patrickhart80

Reported 2020-10-28 08:35:51

@plusnethelp hi folks can you help with an issue with an email account? Phoned you on Monday (26th) was promised a resolution- getting desperate now #problem #help

ClotOfGore 🩸🪓🧟‍♂️🎃 @ClodOfWar

Reported 2020-10-28 08:11:37

@DowndetectorUK what does it take for your site to detect a problem? I’ve checked plusnet several times over the last few months and you always report no problem but I get a graph like this. Clearly well above your baseline. https://t.co/r2szzmOuVg

John Lomas @AshLuciChloe

Reported 2020-10-28 07:53:27

@Plusnet hi I'm meant to be having an engineer out to fix broadband today between 8 and 1 we are coming into last hour and I'm wondering what's happened to them

Antony Cotton @antonycotton

Reported 2020-10-28 07:10:41

My mum, @dameenid ***ures me she understands how to use That’ll Do correctly in a sentence. In Yorkshire, ‘that’ll do’ just summarises the feeling you get when something exceeds expectation. Only time will tell if the penny’s dropped. @Plusnet, she’s your problem now. #ThatllDo https://t.co/85seFY0qOH

Ashley Knight @AshKnight

Reported 2020-10-28 06:34:28

@plusnethelp Who can help me fix this? Amazingly enough, I’m paying for 30-40Mb https://t.co/hNMiWC4QjX

sophie marsden @sophiemarsden20

Reported 2020-10-28 06:10:11

Once again no internet thanks to the crap service @plusnethelp 2 months on a run now its been down but yet again still expect us to pay time to move providers.

#EndSARS @community_witch

Reported 2020-10-28 06:06:30

@plusnethelp what's going on buddies? Internet speed down, connection keeps dropping, even next to router we have barely any connection. You good?

Mihailik 🌼🌼🌼🏃🏿‍♀️🌼🌼🌼 @486timetable

Reported 2020-10-28 05:00:58

@injera_plantain @Plusnet I hate @Plusnet, every little issue they mess up so bad, with precious time wasted arguing with useless scripted people. Check if @VirginMedia can give you a comparable deal. Their customer service is usually quite sane.

David @DavidJo12328407

Reported 2020-10-27 18:55:51

Hi @plusnet The support@ doesn't work, you aren't replying to DM tweets and I can't log in on my smartphone or computer. How am I supposed to get an account problem fixed please? #plusnet Thanks 👍 https://t.co/r4bBBtH1WR

Paul Goddard @pgoddard10

Reported 2020-10-27 16:08:54

@plusnethelp Had my fibre internet with you for 10 days now, consistently getting ~8.6Mbps download. Guaranteed speed is >30Mbps. I know it takes up to 14 days for the speed variations to settle but in my experience, it sticks at the consistent speed. How can I/you fix this?

Shawn McCormick @McCormick_13

Reported 2020-10-27 16:05:54

@GamePlusNetwork @BCusterTV Tonight's guest is @ErrolSpenceJr. He talks about his comeback after a horrific car crash in 2019 and his future in boxing, including who he wants to fight next.

laura parkinson @lauraparky12

Reported 2020-10-27 16:00:30

@Plusnet ****o we are having issues with our Broadband, we believe it’s an external problem. Please can you see if you know when this will be back up. Thanks

BertieWoosterUK 🇬🇧 @StevenGR77

Reported 2020-10-27 15:59:53

@plusnethelp I recently had to set up a new account with you as my old one had been broken for over a year. Would like to know will my referrals from my old one be transferred to the new account as so far it doesn't show any.

AmyHannah @Amy_Hannah_H

Reported 2020-10-27 14:32:22

@Plusnet @plusnethelp I really think that 7 months is now far too long to be dealing with an issue. You owe my grandma over £200. You owe me far more than that in my time on the phone and energy. How do I speak about this to someone senior please?

Karen Ansell @Ansell11Karen

Reported 2020-10-27 14:27:54

All sorted quickly and efficient by a Plusnet engineer. Thank you

David Watts @mrdavidjwatts

Reported 2020-10-27 14:17:23

@WeirdBoyJim I've been on Plusnet for years, I can recommend it. ~70Mb down and 20Mb up. I think 20 up is about the best you can get from normal service providers in the UK. I think it is around ~£26

Karen Ansell @Ansell11Karen

Reported 2020-10-27 13:41:39

@plusnethelp is plusnet fibre broadband down in Shifnal in Shropshire?

jake little @ljake1963

Reported 2020-10-27 13:41:38

@Plusnet No technical support available to fix my broken broadband apparently

jake little @ljake1963

Reported 2020-10-27 13:40:34

@Plusnet no technical support available today apparently. And there service down

Robin Richings @RobinRichings

Reported 2020-10-27 13:18:54

@plusnethelp No problem have done a bit of research and doesn’t look like there is a problem, I have switched 👍

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