Is Plusnet currently down? Live Status and Outage Reports

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Brendan Scull @scull_brendan

Reported 2023-02-07 12:07:55

EA PLUSNET SERVERS DOWN AGAIN FOR THE 2ND TIME IN A WEEK!!! 😡😡😡😡😡 @EASPORTS @EAFIFAesports @EAFIFADirect

💙 @retallycally

Reported 2023-02-07 05:04:04

@Plusnet unable to use my mobile as network not registering. Have tried all routes to fix but it won't work. Urgent help needed

Pauline Delaney @Pauline79190767

Reported 2023-02-07 03:56:58

@Plusnet Hi there, no worries, I spoke with one of your colleagues Saturday morning. It was an outage that had to be resolved by @OpenreachHelp, and we were back online before their expected time, so less than 24 hours without. Apocalypse avoided.

Vivienne 💙🧡🌻 @Vdweller

Reported 2023-02-07 03:29:36

@CynthiaRao4 My daughter had these problems with Virgin when she moved into her flat a few years ago. After struggling with them for a while her contract came up for renewal and she switched providers. I think she went to PlusNet. She’s had no problem since.

Shalini / शालिनी @ShaliniAustin

Reported 2023-02-06 17:38:45

@CynthiaRao4 Broadband and mobile contract with Plusnet. Never had a problem. Worth contacting them to see what they can offer you.

Plusnet @Plusnet

Reported 2023-02-06 13:10:47

@bekchops Hi there Becky, thanks for you message. It sounds like you’ve had a really bad experience with us. I’m so sorry! We absolutely don’t want to have let you down by not having a look as to what happened and why. If you DM me your plusnet username, I can check. -Mike.P Sheffield https://t.co/QtPgEUs2qQ

Plusnet @Plusnet

Reported 2023-02-06 13:08:15

@mexbromiller Afternoon! Hope you had a nice weekend 🙂 I'm sorry about the recent issue with your contract. I've taken a look and left a ticket on the account for you to view here - https://t.co/MCeCfZmCLD. I hope that helps, drop me a DM if you have any questions. -Max, Plusnet Sheffield https://t.co/QtPgEUs2qQ

Becky Amiss @bekchops

Reported 2023-02-06 13:00:44

@Plusnet award winning customer service eh? Missell, by not including call charges as asked, then cut OAP customer off completely (phone and broadband), then close their complaint by shutting down their account - mark as resolved. @OmbudServices time.

Markham Correct @CorrectMarkham

Reported 2023-02-06 10:58:52

Hi @Plusnet internet been down since 2.30 no reply to "Help" text can you help?

Kevin Ingham @_kingham

Reported 2023-02-06 10:52:50

@Plusnet How did you get award winning customer service when you don't even call back to fix problems when you promise?

Plusnet @Plusnet

Reported 2023-02-06 09:06:11

@irvinedeb Morning Debbie, hope you had a lovely weekend 🙂 Sorry we couldn't get in touch quicker. If you still need a hand, drop me a DM with your username and I'll take a look - that does seem strange, I'm sure I can fix it. Hope to speak soon! -Max, Plusnet Sheffield https://t.co/QtPgEUs2qQ

Martin Frowd @caldyr99

Reported 2023-02-06 07:56:38

@Plusnet Please advise when internet outage in Chatham ME4 will be fixed, wife and I both work from home and need internet up!

Chris Eyre @leedsfan72

Reported 2023-02-06 06:53:39

@Plusnet internet outage yet again!! WF9 area - any ideas/updates?

Paul Manning @paulmanning439

Reported 2023-02-04 14:53:53

@Plusnet 1: @plusnet @ofcom The problem is, it’s no longer about settling the account. That’s FINALLY been done. What @Plusnet need to sort out is how to help people. Why do we have p***words and security questions? So others can’t access our accounts. Never wanted to access the account.

Paul Manning @paulmanning439

Reported 2023-02-04 14:10:14

@Plusnet @Ofcom what should’ve been a straight forward act of shutting down an account, turned into a nightmare. @Tesco @tvlicensing and many others couldn’t have been more helpful. Nice to know that @Plusnet are just concerned with boosting revenue, without an actual customer.

ANNA-MARIE DOCHERTY @anaisnais

Reported 2023-02-04 08:36:26

@Plusnet hi, I am having a message as POP 3, or IMAP issue, and my outgoing messages stopped sending yesterday. Please help as it is imperative that I sort it fast? Thanks.

Pauline Delaney @Pauline79190767

Reported 2023-02-04 04:15:26

@DowndetectorUK still no @Plusnet here, #Eastbourne, East Sus***, apparently due to a ***ue "network problem in the area"... 12 hours and counting...

Pauline Delaney @Pauline79190767

Reported 2023-02-04 04:01:33

Hey @Plusnet we're still down and your bot still says the same 'usually resolved in 4 hours' thing. We're nearly at 12 hours now... Update please!

⌬Nessa Carson @SuperScienceGrl

Reported 2023-02-03 17:45:31

@PlusNet Hi! Unfortunately, I'm having the same issue as this forum poster: many unexpected watchdog resets (cause: 0x3). Annoyingly, when it restarts then my security camera doesn't reconnect, so it really messes things up... I think it's a router issue https://t.co/2Ba80UYkne

Pauline Delaney @Pauline79190767

Reported 2023-02-03 17:11:06

This via text: Hi, it's the PlusNet Diagnostics bot here. Our diagnostic testing has found that your broadband service is being affected by a network problem in your area. Network issues are usually resolved in 4 hours. Thank you for your patience whilst the problem is fixed.

Pauline Delaney @Pauline79190767

Reported 2023-02-03 17:11:05

If you're having probs with @Plusnet this evening and are frustrated that their helplines are closed, do text their bot. It's checked and told me that my service is down 😅 But seriously, do report it. @DowndetectorUK doesn't think we've got any issues 🤦🏻‍♀️

Paul Thomas (Fagioli) @PaulTho13724590

Reported 2023-02-03 15:36:43

Hi Giles if you need any info about Plusnet DM me

BT @bt_uk

Reported 2023-02-03 15:05:47

@GilesDMiddleton I just googled ''Plusnet service outage page'' and got this - https://t.co/SrycXF7NCz. ^Clare

BT @bt_uk

Reported 2023-02-03 15:04:51

@GilesDMiddleton We can not access Plusnets accounts Giles and we are regarding as a separate company. You can contact Plusnet to see if they have a Service outage page for their customers. Sorry we are unable to ***istant you any further. ^Clare

Wil Wilser @Will_Willsher

Reported 2023-02-03 11:52:17

@Plusnet @Ofcom **URGENT** See my DM and immediately respond to confirm you won't change or cancel my mother's name against express instructions not to. Less urgent but also important would be a response from Brandon today as promised re the wider issue.

Giles @GilesDMiddleton

Reported 2023-02-03 07:34:24

My home internet is down, Plusnet says it's a major service outage in York. BT fault checker says no incidents in my area, downdetector is a bit useless. How do i find active MSOs? Is this a hidden system? #internet #FTTC #broadband #fibre @bt_uk

Rob G @abefroman74

Reported 2023-02-03 05:28:02

@Plusnet what's up with email today? Can't send anything and now your website appears to be down? Are these 2 things connected? #Plusnet

Meg Baldwin @megsbaldwin

Reported 2023-02-02 14:15:32

@Plusnet my internet has lost the plot. Saying full wifi service but is hardly working on my phone or TV. Is it down in my area perhaps?

Comrade Scott 'Z.O.V' 🇷🇺 @schiedamseschot

Reported 2023-02-02 14:01:36

Hey @Plusnet not had internet for 3 hours now can you please try fix this as it's a m***ive problem for me.. KY1

jpeg. Let's have 𝒑𝒓𝒐𝒑𝒐𝒓𝒕𝒊𝒐𝒏𝒔 in news! @G6JPG_

Reported 2023-02-02 09:55:44

@Plusnet (DM'd too.) No problem receiving emails from you; just impossible to reply to them, as you don't read emails to the address they're sent from. (Many companies are the same 🙁 - the worse ones _don't_ warn you _in_ those emails not to reply, and unfortunately PlusNet is one such.)

Garrett @garrettjaispam

Reported 2023-02-02 08:01:05

@Plusnet I have an outstanding payment that I’m needing help with, however, my phone is broken so I’m unable to call. Needing to speak to someone ASAP to try and resolve these payment issues. Thanks :)

Sharon Spencer Barrett 💙 @spencer_s

Reported 2023-02-01 16:41:48

@Plusnet is there a known outage in the CV3 area or is it just us?

Norm @QPRNORM

Reported 2023-02-01 06:47:09

@Plusnet I’m always out James . I’ll give you guys another week to sort out my issue . I’ll have to escalate my issue with @ofcom if it hasn’t been resolved by then . Cheers

'Oor' Axel Foley 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿🇺🇦Not Moving On @Roadwarrior29

Reported 2023-02-01 05:45:54

@Humanistforindy Can recommend @Plusnet been with them for many, many years, no issues and easy to contact if you have a problem.

Sean Breddy @SeanBreddy

Reported 2023-02-01 05:23:30

Dammit @Plusnet! Just switched my broadband to you, didn’t realise your Hub Two won’t allow 10.0.0.X DHCP range, I either need to buy another router or re-IP my home network. Why lock it down? So frustrating. 🤬

Ludicrous Legacyy @LudiLegacyy

Reported 2023-01-31 11:46:39

@SlicCB0ii @Plusnet Oh ya, currently trying to fix it

🇺🇦 Guy Bailey @guyrbailey

Reported 2023-01-31 11:42:32

@EmilyCraigie Well done Emily but watch out - you'll be variously accused of being a fantasist, a naysayer and guilty of "Talking Teesside Down" TM. I'd also advise catching up with @TeesVMonitor & @PrivateEyeNews because this is the tip of the iceberg where Mayor Plusnet is involved...

Ludicrous Legacyy @LudiLegacyy

Reported 2023-01-31 11:26:42

Stream cut short due to @Plusnet cutting out my internet, after a restart etc my internet is now down to 13mbos download and 2mbps upload…

citizenmike @citizenmike

Reported 2023-01-31 11:24:22

@Plusnet it is impossible to contact you to raise an issue for my mother in law which is that she cannot access email since last Wednesday - please advise

Plusnet @Plusnet

Reported 2023-01-31 10:00:02

@No0n3toany1 Hi there, I'm really sorry about the connection problems. There's been a widespread outage affecting your area which has since been fixed and I can see you're back online now. Please do get back in touch if you're in need of any further help though. - Adam - Plusnet Sheffield.

Plusnet @Plusnet

Reported 2023-01-31 08:01:56

@gilbeynut Hey James, sorry to hear that. I can check to see what the issue is if you wanted to pop me over a DM with your mobile number? I'll get on the case ASAP 🙂 -Max, Plusnet Sheffield https://t.co/QtPgEUs2qQ

Plusnet @Plusnet

Reported 2023-01-31 07:55:12

@2ndwitch No problem, please let us know if there's anything else we can help you with via here. All the best, Adam - Plusnet Sheffield

Cat/Cath/Cattie/Catherine @CatherineNikita

Reported 2023-01-31 07:41:57

Hi @Plusnet we got our Internet back after many weeks last week and now its down again? Can you inform us if this is due to work in the area or something else, and when it'll be back???

DizzieDee @dizziedee

Reported 2023-01-31 05:37:39

@streethawkfan Plusnet, it was down completely this morning 🥹

Tracy @Tracy52468806

Reported 2023-01-31 03:32:45

.@Plusnet where is my broadband connection which should have happened yesterday? @Ofcom you need to clamp down on these providers!

Reported 2023-01-30 12:37:52

@Plusnet hi guys, I’m trying to add times to my sons devices to hinder all night gaming or binge watching TV whilst I sleep. I’ve found how to on my router, the issue- I just have lots of codes [unknown then random numbers. How do I pinpoint which device is which please? C

James Frankland @gilbeynut

Reported 2023-01-30 10:35:12

@plusnet appears to be a mobile outage in TR11. So mobile network for the past few hours.

Steven Butten @stevbu

Reported 2023-01-30 10:20:19

@Plusnet Plese advise how to disable WMM on hub 2. I have been advised that doing so will stop problem with airplay streaming to HomePod.

Lizzy Robinson @Lizzyr59

Reported 2023-01-29 20:36:46

@Plusnet Outage in Newcastle? No broadband since 8pm

Tony @Tonysmini

Reported 2023-01-29 15:00:36

@featuresjourno @sacredsa***e3 @SkyHelpTeam @Plusnet Because I worked there and dealt with problems like this, so I know what’s involved and how long they can take to solve. There is no quick fix for a damaged cabinet, they usually take 7-21 days as long as there are no major issues (gas/power/permits) to delay it.

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