Is Plusnet currently down? Live Status and Outage Reports

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jason r @aubreyjason

Reported 2022-09-30 09:07:26

@Plusnet is there another outage?

Plusnet @Plusnet

Reported 2022-09-30 08:35:21

@1204Mrs I see, I am sorry about the speeds and price change, as to regards of the price this is something we discuss at a time of contract renewal and we would've been able to get cost down for you at that time! Do you want me to arrange someone to call you?😊 Chelsea-Plusnet Sheffield

Si Carrington ™️ 🏳️‍🌈 @simoncarrington

Reported 2022-09-29 23:45:02

@J9ybb @SAsbefor @MoneySavingExp Have used it for years now. Had plusnet via phone line but it couldn’t cope. Moved to @three_broadband - no issue. Could run nasa from here 😂😂

MysticGuitarGuy @guitar_mystic

Reported 2022-09-29 18:12:41

@Plusnet That;'s really nice @Plusnet but can you tell me why your 'refund system' is broken? It's now 6 weeks since Plusnet suppose to refund what's owed to me. Raised complaints and spoken to 3 'advisors' with no sign of resolution. @MarcAllera maybe able to help. I'll try him instead.

MysticGuitarGuy @guitar_mystic

Reported 2022-09-29 18:07:23

@MarcAllera @EE That's really good news @MarcAllera but can you tell me why your 'refund system' is broken? It's now 6 weeks since Plusnet suppose to refund what's owed to me. Raised complaints and spoken to 3 'advisors' with no sign of resolution. Have a nice day.

🦎🦎Kir🦎🦎 @kirstendeanne80

Reported 2022-09-29 11:28:01

@Plusnet had issues with my Internet, an advisor rang me back within 10 minutes and sorted the issue straight away and she was lovely! Thank you! Great customer service and support

Ofcom @Ofcom

Reported 2022-09-29 05:01:27

More companies offer social tariffs since we started highlighting this issue – but we want further action: 🔴 TalkTalk, S**** Energy, EE, Plusnet & Vodafone to offer broadband social tariffs 🔴 Major mobile providers to offer them 🔴 More work to promote deals to customers

Norm D Plum @123db_GEEK

Reported 2022-09-29 02:41:51

@Effiedeans @TalkTalk @Plusnet Had the same issue with bt and Vodafone. Except there was a month between off and on. They say it's a simple switch, so people ***ume that's true. But it isn't.

Bean Zoomy 🎶 @BeanZoomy

Reported 2022-09-28 19:04:08

And now my mobile phone is down. What the **** @virginmedia?! I have nothing. No broadband and no phone service. I'm not sure if this tweet will even get published... #VirginMedia is the worst company. I used to think they were the best! ****o, @Plusnet :)

Mark Haggan @Mark_Haggan

Reported 2022-09-28 15:16:05

@Plusnet Strange full fibre comes to my area and the arse falls out of my broadband. Check out my Speedtest results! 1.3 Mbps down and 4.0 Mbps up. How do your speeds compare? https://t.co/HWrZSPBGh4

No To Health Passports ⭐ @No2HPassport

Reported 2022-09-28 13:31:27

@Plusnet Is anyone going to fix my internet then or should I give my business to someone else??????????

Bridget Chapman @BridgeeCee

Reported 2022-09-28 08:52:52

Now told that this is a broadband issue rather than the phone line (which is what I was told on Monday) so yet another engineer has been booked for tomorrow. Looks like I'm heading into day 11 of no internet. For heaven's sake @Plusnet, this is ridiculous!

Kelly Muskin @logsy18

Reported 2022-09-28 07:51:56

@Plusnet is there a mobile networks issue. Mine and my daughter's phone won't dial out or connect incoming calls?

Stu @dr_smithy

Reported 2022-09-28 04:30:56

@Plusnet Morning, Same as last month my service has been restricted. Same as last month I've paid and two days later the service gets restricted. Don't care if there is a problem with my DD, if i've paid why is the service getting restricted !

Daryl Butterworth @BigDazBut

Reported 2022-09-27 11:20:23

Turns out, neither #Openreach nor #Plusnet's fault. Some d___head crashed into the cabinet down the road and Openreach are trying to put it back together. We're lucky to have any broadband whatsoever really.

Andy Clark @andyigclark

Reported 2022-09-26 15:40:27

@Plusnet my Internet connection has been dropping out over the weekend and it's now happening every two minutes. The only way to report a problem on your website seems to be to text help, followed by a landline number, which we don't have. Can you please advise?

@2_Wheeled_Wolf 🇪🇺 @2_Wheeled_Wolf

Reported 2022-09-26 11:33:30

@Stokesy1966 yup, @Plusnet ignored me & thus created their problem. I on the other hand will block any illegal withdrawal of funds from bank account & complaint to OFCOM. Just keep pushing & go for, cancellation, that works to get them listening albeit too late. @virginmedia

Keith Dunn @KeithNDunn

Reported 2022-09-26 07:22:06

@Plusnet Is there a problem with the broadband service in Ulceby DN39?

Bridget Chapman @BridgeeCee

Reported 2022-09-26 07:00:12

And...no engineer has shown up. What is going on @plusnet? How is this acceptable????

sarahnova19💙 @sarahnova19

Reported 2022-09-26 06:41:03

@Plusnet I reported this issue last year, the BT OpenReach man said the line into the building desperately needs updating. At that point my upstairs neighbour had scaffold up so he couldn’t proceed. Please can Openreach be organised to come and do the work now. My internet& phone is vpoor

Bridget Chapman @BridgeeCee

Reported 2022-09-26 05:45:02

Day EIGHT of no @Plusnet internet. I work remotely from home so this is making life very difficult indeed. First engineer couldn't fix it. Another engineer is supposed to be here before noon... https://t.co/DgRMvQyoa5

Daryl Butterworth @BigDazBut

Reported 2022-09-25 14:43:18

#Topquality service from .@Plusnet here. Fixed the fault and we are off and running! Thanks very much indeed! 🙏

Fredmark @fredmark1777

Reported 2022-09-24 18:29:55

@PSGen84 @Plusnet Hey there saw your problem and I had that same problem a while ago till I got to work with https://t.co/hRVDk6tTpm via IG.

Andrew P @AndrewP1112

Reported 2022-09-24 17:18:17

@craig13mcc @Plusnet Hey! Did you ever get this resolved? I’m having the same issue today. Starts flashing orange, and after a while just seems to fix itself 🤷‍♂️

grace hooper @messalinahooper

Reported 2022-09-24 15:05:03

Oh @plusnet here we go again with rubbish Internet- buffering- ruining my down time and work. You really are a very poor service provider and I'm changing suppliers

LlamaSouffle27 @yorkshabastard

Reported 2022-09-24 12:48:24

@Plusnet Calling all uni students. Avoid Plusnet like the plague, alright until a problem arises then absolutely horrendous at solving it.

Jools W @Burryshmee

Reported 2022-09-24 10:48:44

@LouHoddz @Plusnet @LouHoddz did you get this sorted out in the end? I'm having the exact same issue with plusnet

Ian Letter 🌳 @NaixL

Reported 2022-09-24 04:18:33

@Plusnet Saturday morning. I have been delayed 4 more times. Still no internet. Allegedly an update (they are not saying a fix anymore) this afternoon.

Jolena Scholz @_jolenascholz_

Reported 2022-09-23 14:54:11

@Plusnet I live in a student house in Guildford and we are in the process of getting our own box rather than using the router from the previous tenants. We can’t give you their username and don’t have our own yet. It’s the whole area that’s down, not just our router.

Elissa Chamberlain-Webber @Elissa899

Reported 2022-09-23 09:35:39

@Plusnet 40 days without internet. Can’t speak to anyone who can help. No complaints department. No manager call backs despite at least five requests. Now I finally have internet no one will issue the compensation I am entitled to. But you care about your customers apparently…..

Dorothy @DPKee

Reported 2022-09-23 08:31:25

@plusnethelp I am getting phone calls daily from family in West Yorkshire asking if there is any news of the @Plusnet outage ending. They cannot get through on the phone - do you have any updates please? In some cases it is almost a week

Graham @PSGen84

Reported 2022-09-23 06:04:08

@Plusnet hi is phone lines down I can’t make a call help

Oratoba @oratoba

Reported 2022-09-23 05:20:17

@MrAlgolagnist @Plusnet Lol, yeah, might have to come to that, today it seems okay! I mean, it's fine if it's just because of ongoing work and it'll settle down eventually but I hate it being unpredictable.

Oliver Hannan @hannan_beard

Reported 2022-09-23 04:21:48

@CharlieBeatnik @OpenreachHelp @Plusnet FFS man. Only reason I've stayed with my provider despite costs🚀🚀 is I can't face this type of Byzantine problem maze

Phil Ward @thnurg

Reported 2022-09-23 03:42:33

@calisnenath @john_seto @magicroundabout They won't mind. Our ISP (plusnet) used to give us a free VOIP service which is why I set it up for Tricia to use. When they closed it down they recommended Gradwell and we're happy with them.

Mark Cleave @cleave_mark

Reported 2022-09-22 12:50:01

@Plusnet 1st time let down in over 10 yrs. Oprch due today to fit FFBB. No router delivered. No changed details from you. Arrangements made to be free all afternoon have been wasted. Disappointing. Your phone not being answered doesn't help.

Plusnet @Plusnet

Reported 2022-09-22 04:47:12

@backyardveggie Hi Sam, I'm really sorry to see that's still an issue. Can you get back to us on a DM with your mobile number please so we can look into it further? - Adam - Plusnet Sheffield https://t.co/QtPgEUsAgo

Plusnet @Plusnet

Reported 2022-09-22 04:23:25

@xOldmanpete Thanks for the reply. I am sorry that this issue is still ongoing. I have provided some more information please see ticket https://t.co/0vb9L90rUg, Once you have done so, get back to me and let me know how you're getting on 👍 Haleema Plusnet Sheffield

James Henry @JamesHe44852627

Reported 2022-09-22 04:18:49

@Plusnet my Hub One router has lost network time. Logs show NTP failing and its got the wrong time. Can you help fix it please? My Cctv box takes time from my router so it's playing havoc with that.

oldman @xOldmanpete

Reported 2022-09-22 03:39:05

@Plusnet It seems like the rubber banding and high ping was down to the 5Ghz channel starting to fail, router has been factory reset, channels split back into two and I can't pick up the 5Ghz channel on any device.

Austin Foote @BostFoote

Reported 2022-09-22 01:58:18

@Plusnet my internet has gone down over night. You have a problem in ng11 area. Any idea when it will be fixed please.

Plusnet @Plusnet

Reported 2022-09-21 21:11:36

@Samuttin Hi Sam, Sorry to read your broadband has gone down. We are not aware of a specific issue related to London but if you DM us your username we can take a look for you. -Daniel Plusnet Sheffield https://t.co/QtPgEUs2qQ

Sam Utting @Samuttin

Reported 2022-09-21 19:25:14

@Plusnet My Wi-Fi’s gone down. Is there a problem in London?

ONE TEAM IN BRISTOL📕⚽️ @otibfanzine

Reported 2022-09-21 14:41:22

@Plusnet going down the mixed marriage advert 🙄

Hicham Seghrouchni 💚🇲🇦🇵🇸🇦🇷 @Katneom1

Reported 2022-09-21 14:08:56

@JenniferOwen @Plusnet I think it's down worldwide, same here in Morocco and people from other countries have the same problem..

Jennifer Owen @JenniferOwen

Reported 2022-09-21 14:02:45

@Plusnet our WiFi won't allow video calls on WhatsApp. Just suddenly stopped working and isn't working on either of our phones (android and apple). Says it's the WiFi and not the phones on the error message. Any idea how to fix it?

Lorraine Foster @lorrainecfoster

Reported 2022-09-21 13:57:16

@Nellyjuke @Plusnet That's excellent. When my car insurance renewal came through it had gone up over 48% 😮. I phoned & said they were taking the mickey. Eventually, after them reviewing it twice, I got them down to 1p less than I paid the previous year 😂

Sage @witchysage

Reported 2022-09-21 13:53:41

@Plusnet Hi! My wifi has been down all day and I just had a message from my neighbour saying that theirs and one of our other neighbour's wifi is down too (but they're with EE and NowTV). Do you know what could be causing a wifi outage in an area for multiple providers? Thanks!

Vex-of-House-Vexed @VexOfVexed

Reported 2022-09-21 10:09:50

Does anyone remember in the 'old' days putting the phone down after 60 mins and ringing back so you didnt get charged? Well @Plusnet not only don't include mobile calls in the anytime calls plan (it's a separate, chargeable add on) they have also continued the 60 min tradition https://t.co/elWsyUl8xU

Paul Donohoe @Donohoe_P

Reported 2022-09-21 10:02:49

@Plusnet Hi - is there a service problem in Manchester? No internet and router flashing red.

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