Is MyHeritage currently down? Live Status and Outage Reports

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Shawn Rosvold @shawnrosvold

Reported 2023-01-27 09:31:53

@MyHeritage You should send out a notification a few days before you charge someone's credit card. And you should fix your site so that people can change their credit card info instead of having to start a trouble ticket.

loreli09 @loreli09

Reported 2023-01-26 12:00:26

@Stamos121 @HarmlessYardDog 23 and me is the best model overall for ethnicity, imo. Hubby’s Italian ancestry came back on point down to the village/town while Ancestry was wildly off. MyHeritage will give you Aussie matches which don’t seem to show up elsewhere. FYI.

sally garland @florestaqueen

Reported 2023-01-26 05:25:53

@MyHeritage My daughter sent back her dna test in November and is still waiting a result. Is there a problem. You’re not answering her messages. @MyHeritage

Neth 🌹🏳️‍🌈💜🤍🖤🍰 @neth_dugan

Reported 2023-01-24 13:41:45

Well I've tried calling @MyHeritage twice over a billing issue asking for a refund, and still they've not contacted me. Woke up one day to find well over £100 taken out of my account and no notice the free trial was ended, and I'd thought I'd signed up to the monthly p*** anyway.

Andy Stacey @AAjs969

Reported 2023-01-20 05:53:43

@RoyalMail @MyHeritage well done for wasting my money Royal Mail! Can’t send DNA 🧬 Ito @MyHeritage because what with customs it will not be any good by the time we can send overseas! £50 down the drain

Szymon @Szymon52323665

Reported 2023-01-19 13:34:01

Hi @MyHeritage I have a problem with your help center, I got charged 114£ instead of 5£ for the subscription And I asked for a refund but I still didn’t receive the money or the reply

Szymon @Szymon52323665

Reported 2023-01-19 13:32:36

Hi @MyHeritageI I have a problem with your help center, I got charged 114£ instead of 5£ for the subscription And I asked for a refund but I still didn’t receive the money or the reply

aely a @mcodes312

Reported 2023-01-18 15:45:23

@MyHeritage I was charged over $100 for some website software. I only ordered a DNA kit which I was charged separately for. Can you fix this?

Jim Chaffee 🇺🇦 @JimChaffeeEM

Reported 2023-01-18 13:45:13

@MyHeritage Can you fix how newspapers, military records, etc. are search on your site? If I am searching for someone who was born in 1922, I don't need to see newspaper articles from 1890 about someone with a similar name.

sakirsaklavani @sakirsaklavani

Reported 2023-01-18 13:05:55

@MyHeritage we can't send our DNA samples from Turkey. None of the postal service or courier center accepted our packages. We have bought 4 kits.. Please help os to solve our problem.

philososhit @ph1lososh1t

Reported 2023-01-18 06:53:41

@MyHeritage I don't need to send anything via DM, Brazil's website has been down for more than TWELVE HOURS! What is going on?????

Faye Opressora 🇧🇷 @fayeopressora

Reported 2023-01-18 01:47:30

@MyHeritage @ph1loso**** it's been over 7 hours myheritage is down in Brazil

The unknown @KayleiighJane

Reported 2023-01-17 14:06:06

@gillb74 @MyHeritage I have just come across the same issue, and I have 5 separate family members' DNA waiting to be posted. What outcome did you get? Will the DNA be ok to wait?

Donald Cunningham 🇺🇦🇬🇧🇦🇺 @donald3006

Reported 2023-01-16 14:26:59

@MyHeritage I went to the post office today. I was not allowed to mail my DNA sample as it is to an international address. Is this a temporary issue? I just checked the Royal Mail website, and seems there is an issue with the post.

Donald Cunningham 🇺🇦🇬🇧🇦🇺 @donald3006

Reported 2023-01-16 10:15:08

@MyHeritage I have been denied postage in Eastbourne PO of my £75 DNA kit sample to mail from the UK to Houston. Is there an issue with International postage of swab samples? if so, it’s not mentioned on your webpage. I note Ancestry have a UK address for their mail.

Donald Cunningham 🇺🇦🇬🇧🇦🇺 @donald3006

Reported 2023-01-16 10:04:12

I have been denied postage in the UK GPO when attempting to send my DNA sample. The kit cost £75. Is there an international issue with sending samples to Houston MyHeritage, and if so why is the issue not on your webpage? I note Ancestry samples are sent to a UK address.

DominoEffect @ReactionDomino

Reported 2023-01-15 19:41:40

@whipthegoon But you're the one obsessed with the Greeks 😂 probably never got over the fact that since 1821 Turkey is becoming smaller and smaller. I hope you're enjoying having the Kurds breathing down your neck. Say ****o to the 60% Greek DNA you tracked in MyHeritage. 😂

ILHAM GRESNAIDI @ilhamgres

Reported 2023-01-13 03:04:31

@Khlaatuh @MyHeritage How u solve the problem?

asdf @asdfghjkl32521

Reported 2023-01-11 15:34:24

@AntoniosSymeon1 @NikosMichailid4 MyHeritage takes average modern Anatolian for its 'Anatolian ' category. Not a ****ing hittite and thats the problem.

Wiskundeforum @wiskundeforum

Reported 2023-01-11 11:42:53

@MyHeritageNL @MyHeritage AVG Breach I wanted to inform you that we are still investigating together with Wikitree since the issue is on their end. However we are now immediately taking the whole collection down from our system, out of good faith while we are still investigating

Krzysztof Nowicki @Krzyszt2002

Reported 2023-01-11 00:39:08

@MyHeritage i have problem because I forgot about my free trial and after I saw a notification from my bank account immediately cancelled my subscription can i get money refund?

lia⁷ taetae day!!🐻 @mikrocosmos7bts

Reported 2023-01-10 12:54:47

@MyHeritage I CAN'T BUY IT WTF IT SAYS IT LOOKS LIKE THERE IS A PROBLEM ABOUT MY CARD WTF MAYBE I SHOULDN'T BUY IT SHOULD I????EVEN I WANT TO BUY I CAN'T **** https://t.co/5xQSLRSjdO

The Yorkshire Genealogist @YGenealogist

Reported 2023-01-09 16:29:59

@MyHeritage And here is an image that allegedly is a deguerrotype. https://t.co/n35olVhH5l

Laura Ellis @Underture

Reported 2023-01-08 05:39:04

@MyHeritage Why am I constantly getting "something went wrong" when I try to search since yesterday? The problem happens on multiple devices and browsers.

Fab Finehas @fabfinehas

Reported 2023-01-04 18:39:10

@Adulisian @MyHeritage See, here’s the issue we have. I’m a Bible believer. I don’t speak that pre-historic language. And of course I’m currently more closer with Kenyans, I embrace that because that’s part of our history. But even the Masai still hold customs related to the Levant & Mesopotamia.

francois gossieaux 🌻 @fgossieaux

Reported 2023-01-04 17:17:22

@MyHeritage Thank you, it finally solved my issue.

Darryl Quintin @ahmadrazmil

Reported 2023-01-04 11:13:26

@GUS99X @MyHeritage Why isn't anyone talking about this Uniswap exploit? It's a major issue that needs to be addressed immediately. https://t.co/2XdcNqUMY2

Ashley Green @mindfulmissg

Reported 2023-01-03 10:33:55

@MyHeritage can you answer the phone please to help my 70 year old dad? 🙈 This was a 70th birthday gift and so far, he’s unable to use it because there’s no one to help him rectify a small admin issue - #shouldhavewentwithancestry

Richard Slee @ricardoslee

Reported 2023-01-03 01:07:40

@davetrott Having the same issue with @MyHeritage

Ryan Ross @RMRoss_

Reported 2023-01-01 17:52:33

@waybackgen Well, look at what MyHeritage does, for example. Their tree mechanic is all about easily adding large swaths of people and facts in ways that encourage speed and dopamine generation, and make it very hard to slow down and work meticulously. They know what they’re doing.

Laura House @HouseGenealogy

Reported 2022-12-30 22:27:23

@lindakimou @wdytyamagazine @MyHeritage @AncestryUK Hi! As far as I know, AncestryDNA tests are taking 8+ weeks to process at the moment. I’m waiting for one too. RM strikes & Xmas holidays will also have slowed things down. Everyone is off during Xmas, and it’s the time of year when the lab receives the most kits due to gifting.

Thomas Østergaard @ThomasOester

Reported 2022-12-30 17:27:51

In our family, the best family recipe is undoubtedly 'Mom's chocolate cake', which dates back to great-grandmother Helene in the 1960s. The recipe has been p***ed down through four generations in our family and is still diligently made to this day. #atasteofmyheritage https://t.co/N4HYoKyybn

Kaitlyn @kait_sid

Reported 2022-12-29 13:28:22

@emilybenner03 @MyHeritage I’m having the same exact issue. Getting so frustrated. This is a lot of money to get charged out of nowhere and the reps are dancing around giving a refund. 🤬

Franco Ontarien @DavidJJFraser

Reported 2022-12-28 21:29:28

@MyHeritage I thought I’d cancelled my auto renewal months ago but you took CAD 200 from my account! I’ve raised this as a support issue but it’s urgent as I can’t afford this. I must had gotten tricked with getting a free month when I ordered the dna kit. Please help.

Robin Hood @YOUcantFAZEme86

Reported 2022-12-28 15:50:22

@MyHeritage I've already talked to your customer service. They pretty much said wait or they can issue another kit. Lol. Your shipping is false advertising. It says 4-7 business days but that's a lie, it's 8-20 business days. Lol. Why do we even pay for shipping. It should be free, lol

Anna Champion @annachampion

Reported 2022-12-28 15:32:41

@MyHeritage I thought I’d cancelled my auto renewal months ago but you’ve just taken £229 from my account! I’ve raised this as a support issue but it’s kind of urgent as I can’t afford that, especially this time of year.

CharityS @Avis51631384

Reported 2022-12-26 07:53:09

@CMT10648520 @MeghansMole you like a lot of other people will bring your own race down. One thing I hate about our race. I will not post **** about myheritage of people to no one but I will try and stand for them- Woman to Woman you are not a strong sister .look what’s happening to a lot ofBlack rappers

ZeraBrand @ZeraBrand

Reported 2022-12-25 10:10:07

I cannot sell you something, let you break it down and sell it back to Me. CarløsZeta never formatted business like that! #MySoul #MyHeritage #MyRecipe #NotForSell #ImMyOwnMerchant 💫💯💪🏾🤞🏾😵‍💫😎

Marie Cappart (Histoires de Familles) @histfamilles

Reported 2022-12-24 02:50:18

You may be reunited with your family for the holidays. A few advice: ✔️ share the story of the family recipes. Write it down. ✔️ take pics/vids of the making, of the dish, of the people and of the degustation. ✔️ Any new traditions? ✔️ check @MyHeritage blog post! https://t.co/5X5IS89sgm

Photogenealogy 📷 @photogenealogy

Reported 2022-12-22 15:14:08

So...I finally tried out @MyHeritage AI Time Machine. Some fabulous results (and some dodgy ones to follow). A few wonky eyes too - guessing my gl***es caused a problem https://t.co/uuvU2h6lPL

Kyle @_kialmac

Reported 2022-12-21 16:14:14

Also DNA tests can all vary, for example.... Myheritage didn't break down as much detail as this. My mum did 23andme and had a large amount of German & French and her results. In this result, German is considered "Northwestern European" https://t.co/lG37gh68KS

Vicky @Vicky88201582

Reported 2022-12-20 16:58:04

@BootneckBenners @kejamieson_ @MyHeritage Chopped your head off and looked from the neck down … 👀🤣

Alessandro Allara @aallara

Reported 2022-12-20 12:10:35

Hey @MyHeritage there is a problem with the address, the one indicated in the kit is invalid: TNT Mehrwertlogistik GmbH c/o MyHeritage Postfach 1422 65704 Hofheim Germany

NJBailey @NJBa1ley

Reported 2022-12-19 16:40:34

@MyHeritage activated 2 MH DNA kits and sent them to MH still not received them?? And 2 kits ordered on in November never arrived and was refunded. Is there a problem MH?

Paul Stevenson TS , ADHD, OCD, SPD @goldylookfleece

Reported 2022-12-18 14:13:27

Going to hold my opinion on the Ai generated art back for a while not so happy about it asking you in what style you want your image, surly there is a copyright issue if not legal maybe moral. Have to say the animated Ai on @MyHeritage is amazing Great grandad William Lancaster https://t.co/3LVxDWPF1h

Karenne Small @Kaydeeyem

Reported 2022-12-17 15:44:17

Feeling like I'm coming down with something today so there was only one thing to do: make soup #Chicken #ChickenWings #C***ava #SweetPotato #Carrots #Chillies #Dumplings #Spinners #Spinach #Soup #LoveHomeCooking #ComfortFood #Jamaica #LoveMyHeritage https://t.co/VdqVlndaek

Trolliten @trolliten

Reported 2022-12-16 04:54:22

@amandajthrives @MyHeritage yes but they are kind enough to refund when you say that you dont want to continue. First, they offer discount, promotions after hundred times of saying that you want to pay 0, then they solve the problem. I probably would not notice the charge if it was not big

Official eater of souls and pies. Mainly pies TBH. @VinceMH

Reported 2022-12-13 14:23:28

So @MYHERITAGE's so-called "AI time machine" is behind a website sign up page that's too stupid to recognise a valid email address. 🤷‍♂️ Someone made that, so it's artificially stupid. (The problem's probably either subdomains or the word spam - had this before. Both valid.)

(((Caitlin Hollander))) @effortlesslycat

Reported 2022-12-13 14:11:12

@MsFrugalone @MyHeritage I don’t keep kosher, so it wouldn’t be an issue- but the cold over the last few weeks would have probably been! I think we saw the sun once the whole trip.

GodlessDood @GodlessDood

Reported 2022-12-13 12:18:57

just had a useless 1 hour phone call with @MyHeritage trying to tell me where 4 DNA kits are. LOST never had a problem with the previous 14. FEEL REALLY LET DOWN since i also bought a £160 subscription to go with the 4 DNA kits

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