Is Matalan down right now?
(latest update May 23, 2022)
Matalan is a British fashion and homeware retailer. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Matalan Problem Reports
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Matalan Latest Reports
Kirsten Cottey @KRcottey
Reported 2022-05-23 12:54:42
@Matalan Please explain how 4 pairs of size 16 shorts are all different in size! It's not a wonder people have problem with their bodies when clothes sizes are not even universal in one shop...not one to grouch but this did peeve me off! https://t.co/NVLHkm0zpy
Alexandra Mayer @AlexMayer283
Reported 2022-05-23 12:00:04
@Matalan My order was meant to arrive Friday, which I paid for. It's now Monday, my event is over and I had to buy a replacement elsewhere, so please cancel the order and issue me a refund!
Reported 2022-05-23 05:17:36
@Matalan I’m still awaiting this order from April 27th. Still no sign of it and paid £50 so I got free delivery… please can you track this down or contact EVRI as I can’t get in touch and this is one of the most inaccessible services I’ve ever used #evri #help https://t.co/FoGlSQxaJ4
Reported 2022-05-23 04:34:10
@Katheri80782930 Hi Katherine, this would be down to the managers discretion in store. It may be worth giving them a call first to explain, if you advise on what store it would be I can provide a contact number. Thank you, Matalan.
Reported 2022-05-22 19:27:45
And of course big thanks to the lovely emo couple who told me to park in the car park of a closed down Matalan fifteen minutes away from the stadium. You legit the real mvp #mcr #MCRMK
Reported 2022-05-22 14:39:13
@Matalan ****o, I put an order of clothes in and when I put it through I noticed my email address was wrong and I had put in an f instead of a ‘d’ is that going to be a problem? Many thanks
Lady Helen Molteno @notmolento
Reported 2022-05-21 14:51:23
@DeborahMeaden @LKBennettLondon Thank you…this is the right response! £ 229 for a pair of shoes..Ffs!! She’s no f idea. She needs to pop down to Matalan. So out of touch.
Reported 2022-05-21 13:42:33
@Matalan how do I complain? I ordered next day delivery. I’ve been to store that I ordered it too and it’s not there! just said to email you not there problem horrendous customer service!
Reported 2022-05-21 08:23:56
@BBCNews I don’t have a problem with supermarket self-scan but I do in places like @Matalan, staff spend more time trying to help people…just get behind the till and serve
MMidis106 #FBPE @MMidis106
Reported 2022-05-21 02:56:11
@CMQ81 @Kaytea21 @richarlison97 @Carra23 Why is working at Matalan an issue for you?
Deni D @DeniDavies
Reported 2022-05-20 14:53:03
@Matalan can you please DM me regarding an issue thanks
Reported 2022-05-20 13:34:24
@Matalan I don’t think she understood the seriousness and I said if that was an an elderly person they probably would have fallen and broken something!! She said the cleaners hadn’t been yet/ should oh d they be open then?? I wax asked to complete the forms she clearly should
Maria 🧚🏻♀️ @Mia_Cluer
Reported 2022-05-20 06:05:04
@Matalan hi is there a problem with your online ordering I get to just before the payment page and I get a can’t find the page you’re looking for so I’m unable to pay for the goods in my basket or check out fully I’ve tried via app and pc
Lady Ali Hook Evans 💙🐹🐹🦊🧶🍸🚲🌱🎨 @AliHookEvans
Reported 2022-05-19 12:50:40
Ray just came home and said "I've got a couple of little pressies for you. Another Matalan "growbag" and this 👇 so I can put the soldering iron down when I'm putting all the drainage holes in the various #Rurbanite growing pots and bags. I'm very high maintenance.🥂🍾 https://t.co/ZnjtRoGyN8
Reported 2022-05-19 07:32:23
So the Haff’s crystal ball was bang on the money it looks. John’s beloved Matalan hired Lazard to explore refi options. A&E said to be most likely outcome. Given secondary levels / Sterling primary shut down that’s the only route, unless bad actors push for keys @h***ledhaff
bekki ✨ @BekkiRichardson
Reported 2022-05-18 07:28:32
If I couch down just enough on the balcony, I can pretend I’m somewhere pretty instead of overlooking Matalan car park https://t.co/Fb63vzmvyg
Helen Flint 💙 @Helen_Flint
Reported 2022-05-18 07:14:29
@Matalan Just received parcel with a broken candle and shards of gl*** everywhere. Can I ask why a gl*** candle was packaged loose (no box/bubble wrap). Delivery man said he picked it up rattling and thought something had bells on. Nope. Its a well and truly broken a candle. https://t.co/0cDHygsyII
Andrew Dunlop 🌍 @ajdunlop
Reported 2022-05-17 12:24:38
@missmelosborne @AldiUK Our local @AldiUK (Huddersfield) has no cycle parking at all (also a B&M and @Matalan on the same site without) I have to use the trolley separators. There is more space than they have trolleys so hasn’t been a problem but they have taken to taping off the extra ones 🤷♂️
Reported 2022-05-15 16:07:03
@dresserman I use the scan as u go. I have a bad back so not having to bend down and take all the food out of the trolley again is a blessing. But when places like matalan did it. I always ignore them and go to the one till they have with a meme we of staff.
Traci Harman @savvysaverme
Reported 2022-05-15 10:03:33
@VibePay @Matalan because I just found some gorgeous clothes that I really would love ❤️ problem is I just spent the last of my money buying hubby clothes from them 😁
Julie Penfold @Julie_Penfold
Reported 2022-05-14 08:39:11
@Matalan Hi, I'm trying to place an order on the app but when I approve payment via PayPal, the Matalan app says my order can't go through as it's showing as £0.00? My payment request has gone through though! Is there a problem with the app today? Thanks.
Tony Roberts @Redtony71
Reported 2022-05-14 03:52:37
Wagathon ‘Vardy today teams £1,316 Chanel Dress with £650bag’ ‘Rooney has £1,565 Mugler blazer+Gucci loafer’ Today I am wearing Matalan top with green polo top,shorts are cut down jeans with artistic mastic stains+steel toecap boots No paparazzi tho FGS
Tom Peck @tompeck
Reported 2022-05-13 07:38:54
(I was just struggling to get that previous post down to under the 280 character limit and seem to have missed something about a pyjama deal with matalan. Apologies.)
Reported 2022-05-13 05:42:02
@lindsaybxox Hi Lindsay, we do apologise for what has happened and will be happy to ***ist you further within a DM, with your voucher code issue. Thanks Matalan.
Reported 2022-05-12 02:51:20
@Matalan hi it’s been a week now and only 2x items from my order have arrived. Where are the other 3x items? Your CS team email isn’t responding, pls can you send my items or issue my refund today. DMs open
Appleton's Nephew 🇯🇲 @DanDan12S
Reported 2022-05-10 13:47:36
The way this is factual by that run down matalan clearance store still brings me joy
Reported 2022-05-10 12:40:31
@Matalan ordered a pair of ladies sandals recently, I’ve worn them twice and the strap has broken already! I don’t have the packaging as obviously they fit me so threw away. Can you please help?
Andrea Cockburn @andreajayne65
Reported 2022-05-09 16:53:17
@myrtle87452523 @Matalan @Chanone45 not a reply as to the problem just asked me for further info. fortunately my bank said they will do a dispute if matalan don’t sort it out. Although i definitely won’t ever use their online platform again!!!
Andrea Cockburn @andreajayne65
Reported 2022-05-09 05:58:55
@myrtle87452523 @Matalan @Chanone45 same thing for me this morning £35 down no order
Andrea Cockburn @andreajayne65
Reported 2022-05-09 05:56:50
@Matalan made a purchase today, paid showed on my bank it’s paid but system didn’t show order and wanted me to repay!!! Rang my bank money coming out, rang yourselves you have no details of order!!! So £35 down and no order. Very unhappy won’t be ordering with you again!
Ann Shorty @AnnShortyGriff
Reported 2022-05-09 05:06:35
@Matalan Thank you so much for getting back to me! I've often used my card at the till with other members of staff there but this staff member always has an issue! I will download the app! Thank you again!
Reported 2022-05-08 16:42:50
@Matalan I brought some jeans from you not 2 months ago and the zip has broken. I am unable to get to a store to return or exchange these. Please can you let me know my options
Madam President: Arinola Ifeoma Nnagi Awokoya @ 60 @iyaboawokoya
Reported 2022-05-08 08:23:43
Winding down on this trip. Doing some surprise bulk shopping for daughter. How I wish Oke-Arin and Agege or Mushin Ojuwoye can graduate into wharehouse settings like CostCo or Matalan UK and @TangereenNG could become IKEA. As God liveth! Amen https://t.co/jDwosrvQbW
Reported 2022-05-07 12:31:35
@Matalan I received these today from Matalans, cups broken, laundry basket broken, and my Vase not even in the delivery? Not sure whos to blame for this but I am absolutely fuming. I have emailed regarding these errors. Yet to receive a response. #damaged/missi @danimartindillx https://t.co/Sjzg6cCvMi
Reported 2022-05-07 08:03:22
8 checkouts at your @Matalan #Nottingham Bulwell store. All now "do it yourself" and only 3 working. On a #Saturday🤦🏻♂️ Need binoculars to see end of queue. There's folk even sat down waiting! Surely quicker with staff on them? https://t.co/txbEuyoYWH
Lisa Goldstone @lgoldstone12
Reported 2022-05-06 09:43:22
@Matalan - Jason Hargreaves CEO - you simply don't care about your customers - I ordered a lamp 9 weeks ago and after 3 deliveries to the wrong address, 2 deliveries of a broken lamp, and 30+ phone calls. And now you are sending it to the wrong address!! Do you care????
Jane Alexander @janiealex
Reported 2022-05-06 07:15:00
@Matalan my parcel was delivered yesterday. Photos below, this is the second order of this item. The first one was broken, this order had no internal packaging at all... https://t.co/zCMWBLximD
Reported 2022-05-05 08:00:00
@Matalan I would like to send you a DM regarding an issue.
🌸🌺travelprincess99🌺🌸 🇺🇦 @ruth_clark
Reported 2022-05-05 06:53:41
@Matalan well done for packing this, not! Completely broken. https://t.co/HHDh8mZocB
Harold I 👑 @IcarFaem
Reported 2022-05-04 14:36:58
Can’t believe @Matalan in Southampton have moved the till to the very furthest point from the entrance they could. If you’ve been to menswear you have to walk down the stairs to the back of the shop, slalom past ladieswear, children’s clothes and the accusing glares of staff.
Janet Gillies @JanetGillies4
Reported 2022-05-02 23:39:17
@Matalan Really dissapointed at your Curve range in your Inverness store. Are you scaling down this range? Only choice of one pair of trousers, one t-shirt and a whole load of blouses not very soring-like in colour. Drove 120 miles to my nearest store. Mmmmmm
Linda McCafferty @mccafferty2
Reported 2022-05-02 12:28:24
Hi @Matalan . my order that I received today is broken in bits , broken parts wrapped in two different poly bags ????? - why would the broken parts be in two separate bags ?
Reported 2022-05-01 16:13:11
@Primark @Georgeatasda @FandFclothing @sainsburys @asda @Tesco @Matalan @marksandspencer @newlook and any other high street store. You all do it and women have been complaining for years about this issue.
Laura McLachlan @CurlySportsFan
Reported 2022-05-01 05:40:22
@Matalan ****o - I’ve been trying to order online but there seems to be an issue with the name fields on the online form - whenever I enter my details the red asterisk remains and the form won’t process. Can you check if this is a web form issue more widely please? Thanks!
Lee Prince @leefreshprince
Reported 2022-04-30 04:27:43
@Maysiebug Ooh, M&S! The one in Ashford closed down. It's more of a Matalan sort of place
Reported 2022-04-29 15:46:22
Walking around matalan and darcey goes, “mummy my nappies falling doon” a turn around and her nappies down to her ankles n her arse n legs are covered in ****, IAM NOT EXAGGERATING WHEN I SAY it was ****ing everywhere😭😭😭
Reported 2022-04-29 06:44:21
@GeorgiaBaillieu Hi Georgia, Could you please DM us so that the designated team can help you with your issue. Thanks Matalan.
Georgia Baillieu @GeorgiaBaillieu
Reported 2022-04-29 06:24:02
@Matalan do you only have one person working in your contact centre? Trying to resolve an issue with an order.
Laura Murdoch @MrsMurdoch84
Reported 2022-04-29 02:50:29
@Matalan Is there some sort of issue with online ordering!?! Been trying to make a purchase on Google, safari and the app and cannot go any further then putting my name and address in!! The red asterisk will not go after filling the fields in 😡😡😡
YT: Son Caius @Caius_YT
Reported 2022-04-28 13:26:38
@ItsSavlena Hopefully Matalan will be nice enough to issue a replacement order
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