Is Matalan down right now?
(latest update April 17, 2021)
Matalan is a British fashion and homeware retailer. Is it up or down? Is it down for me? Check the status or Report your issues below!
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dez @DEZ_ALLEYCAT
Reported 2021-04-16 17:54:05
Office work PT-1
You go in with ur newly acquired Matalan uniform for the interview,you sit down he looks at you like you have just escaped from ***an in Oliver Twist.. this man is not a man,he’s a bully,he earns £1.20 more than me an hour..
Now is he really bully? Welll: tbc
Jeni Windsor @jeniwindsor
Reported 2021-04-16 09:52:43
@Matalan order due 6th April. Have had half of it. Hermes said they had 2nd parcel but was delayed over a week ago. Can't speak to anyone on phone, emails not addressing issue. Has this actually been sent? Please help.
Rich loves a drop @Rich_Drams
Reported 2021-04-16 09:35:13
@Matalan whatever are your despatched department thinking, putting two ceramic garden ornaments, wrapped in bubble wrap and put in something more suitable for clothing?
Both items broken, how can we arrange collection and replacement. Please? https://t.co/7xwidLsKbE
Cat @catlhis
Reported 2021-04-16 07:24:16
@Matalan I have emailed several times about a broken item (for the second time) with no response or refund. First emailed on 2/4/2021.
Jules @JulesCarley
Reported 2021-04-16 04:49:38
@Matalan You are paying some one in your media team to tweet this but can't issue refunds to people since February!
Jules @JulesCarley
Reported 2021-04-16 04:49:25
@Matalan You are paying some one in your media team to tweet this but can't issue refunds to people since February!
Jules @JulesCarley
Reported 2021-04-16 04:49:11
@Matalan You are paying some one in your media team to tweet this but can't issue refunds to people since February!
Jules @JulesCarley
Reported 2021-04-16 04:48:57
@Matalan You are paying some one in your media team to tweet this but can't issue refunds to people since February!
Jules @JulesCarley
Reported 2021-04-16 04:48:45
@Matalan You are paying some one in your media team to tweet this but can't issue refunds to people since February!
Jules @JulesCarley
Reported 2021-04-16 04:48:42
@Matalan @Refinery29 You are paying some one in your media team to tweet this but can't issue refunds to people since February!
Jules @JulesCarley
Reported 2021-04-16 04:48:26
@Matalan You are paying some one in your media team to tweet this but can't issue refunds to people since February!
Jules @JulesCarley
Reported 2021-04-16 04:48:13
@Matalan You are paying some one in your media team to tweet this but can't issue refunds to people since February!
Buttery Commissar @Commissar_Benny
Reported 2021-04-16 04:40:42
@HobbySquig George (ASDA), Matalan, Primark and Next all do online. 🙂
George and Matalan are true fit, Primark sizes down a little.
AvifaunaLux 🌸 @AvifaunaLux
Reported 2021-04-16 04:22:29
@G0odL1fe @AldiUK I looked around Matalan the other day. Over their tannoy they said wear a mask "unless you have a government-issued exemption." Government issued?? Not even on the gov. website does it say THEY will "issue" you anything. You don't need even a doctor to "issue" it to you. @Matalan
Al @alklcy
Reported 2021-04-16 03:59:24
@Matalan please can you DM as I can’t seem to do it. I’ve got an issue with my order
Tracie Farrelly @tracie_pullen
Reported 2021-04-15 11:56:45
@MetcalfeDavid No and Matalan have closed their phone lines at moment. Just sent a rather snotty email. So let's wait and see. I don't usually make a issue out of things but both companies not replying has really cheesed me off. Phoning Hermes tomorrow.
Jess🌷 @JessicaAmy145
Reported 2021-04-15 10:13:50
@Matalan It's really disappointing that you use @Hermesparcels as your courier. Your service is fantastic but they REALLY let you down.
L M @lm881122
Reported 2021-04-15 05:51:14
@Matalan can you help track down an item for me? I’m looking for 4 of these https://t.co/NltdHXtX4Q
Mark Davies #FBPE #FBPA #RejoinEU 🇪🇺 @MarkDaviesUK
Reported 2021-04-15 05:09:12
@jacbq @Ann58265232 Everytime we buy online, it never seems to fit. Even Matalan had queues outside. I hope in a few days, it will settle down. No holidays booked Jackie?
Kat @Kat_Flynn95
Reported 2021-04-15 04:47:21
@Matalan had a problem returning a couple of items to your store - I’ve only been refunded for one item! Not two! Extremely dissatisfied with your services
A Baptiste @ABaptiste13
Reported 2021-04-14 17:30:28
@Matalan hi! I’ve been emailing you guys for two months now!!! I received a wrong order I’ve sent pictures I’ve sent numerous emails no one responds! How hard is it to issue a refund! This is so bad... can someone please finally refund me because matalan at fault not me!
Lucy van Leeuwen @LvL76
Reported 2021-04-14 15:31:33
Brand new @Matalan bedding unpacked and put on duvet only to find one fastener broken and one missing. Too much faff to pack back up so time to get the sewing kit and poppers out #repairs
Lucy Williams @pink_sunshine89
Reported 2021-04-14 12:28:32
@Matalan so I go to collect my 15 items of my order that CS said was there... 8 of my items missing and lost... 2 items broken/damaged fantastic.... fuming!! I can’t even reorder the items as I haven’t got the 25% off anymore, nor do they have them in stock!
Olivia @oliviaodudu1
Reported 2021-04-14 08:46:08
@Matalan Hi, apologies I normally direct message but can’t find the option to do that. Part of my online order has arrived broken/smashed. Please could you confirm how we can rectify this? Thanks
Maeve🐕🐾🐾🍀 and Mom👱🏼♀️🍸❤ @maeveydog
Reported 2021-04-14 07:32:53
@GelertClaire @Matalan I won't again. Not had a problem before but this outstanding order....😡😡😡
Maeve🐕🐾🐾🍀 and Mom👱🏼♀️🍸❤ @maeveydog
Reported 2021-04-14 06:43:48
Along with many others, I have a problem with my order @Matalan ,can you please follow me so I can DM more details. Please don't suggest using Facebook as I do not use it.
melinda harrison @MelindaH2302
Reported 2021-04-14 05:00:06
@BBCWatchdog Matalan seems to have a serious problem with order fulfillment and poor customer service. Multiple 1* reviews on Trust Pilot from people who would rather leave 0*. Lots of missing orders and refunds.
hot stuff ( tweets from an occupied Scotland)) @cochisemurphy
Reported 2021-04-13 22:58:13
@RikFoster1 @bertieb***et49 @tompeck D of E awards, gongs made from melted down cappuccino machines taken in the battle of Matalan and forged in fire in Aldi’s car park by HRH himself, presented to plucky teenagers who survived a withering display of his Majs ice breaking wit and racism. Go Bertie.
Kelly Smith @kmimsmith
Reported 2021-04-13 16:49:59
@Matalan numerous emails to customer service and issue escalated with Facebook message team but still no response or resolution. My order showing returns which have still not been refunded. Waiting in on this since 1st March, sort it out please.
Amy @AmyStar92
Reported 2021-04-13 13:09:22
@Matalan I had a delivery thrown over my gate and it’s damaged, I’m not sure if it’s from the throw or if it was broken when shipped because there was so much bubble wrap, please can you advise??
Oli @Minadka
Reported 2021-04-13 08:36:43
@Matalan ****o Matalan, I have a problem with my online order 43456528. I have contacted your customer service via email last Friday and still waiting for response. Is there any other ways to speed up this process? 1 item from my order is missing.
Nirmal @lohani81
Reported 2021-04-13 08:31:46
@Matalan Order no.42913706
Issue description-3 out of 4 items have been received but yet to receive any update on balance item. Already sent email to your customer support but still no reply from them. Unable to track my balance items.
Thanks
Julia Viani @TootSweetsShrew
Reported 2021-04-13 07:41:46
So I stupidly ordered what I thought was a wooden planter from @Matalan to recieve this broken pile of plastic today. I really should have known better, esp after they were featured on #BBCWatchdog @Mattallwright @Hermesparcels https://t.co/INvW21ApSp
AmandaMc @AmandaM88881587
Reported 2021-04-13 05:59:32
@Matalan I have sent 3 emails to you & messaged via instagram to no avail.
You have ***ured me a refund will be issued for item delivered broken but no refund has appeared. MAT14176690X. #42277696
Hayley @hayleydowson
Reported 2021-04-13 04:55:16
Got some size 14 jeans from primark yesterday that I can’t even pull up, yet I ordered some size 14 jeans from matalan a few weeks ago that are too big they fall down 🙃
Victoria @victoriajane6
Reported 2021-04-13 03:58:43
@Emily51028037 @Matalan I'm having the exact same issue. Says despatched but Hermes haven't got it? This order is over two weeks old.
Nirmal @lohani81
Reported 2021-04-13 03:07:22
@Matalan experiencing very long delivery issue for my order.Sent emails(3 times) but no response from support team.I am unable to track my order as well.
Please help.
Lynne D M Noble 🌸 @ldmn53
Reported 2021-04-12 17:24:14
@Matalan well done.
Ministry's PR Guy. ♿ Dissent Media. @MinistryBackup7
Reported 2021-04-12 12:14:02
Just hobbled in to Matalan, was asked if I had a mask, said I'm exempt, "No problem sir"
Training their staff right.
Lord Cogingtons @LordCogingtons
Reported 2021-04-12 11:28:34
@thevapemanphoto It's mental out there. Went through Oldbury earlier, the queue for matalan was p***ed the island and down to the tip. Came back via the motorway and the M6 south from 8 to 6 was at a standstill
Gemma Higgins @GemHiggy
Reported 2021-04-12 06:18:25
@MartinSLewis can you help please? I've been waiting for a refund from middle of Feb from @Matalan and I am still chasing. I placed another order 28th March and not received. Although they've taken the money. Keep being told 'allow more time'. Many people having the same issue.
Caitlin❤️ @caitlinbr25697
Reported 2021-04-12 06:06:34
can’t wait to get my @Matalan fix later!☺️☺️☺️
Marika Davies @marikadavies
Reported 2021-04-12 05:14:01
@Matalan I tried again this morning and it's still down. The product shows as available for now. Can you advise as it's only available for Home Delivery
Dr Lucinda Howland @LucindaHowland
Reported 2021-04-12 05:04:20
@Matalan Dear @Matalan , you replied to my DM simply saying please allow more time. Can you please give me a direct answer as to what is happening and what you are doing about this to resolve this issue.
Dr Lucinda Howland @LucindaHowland
Reported 2021-04-12 01:29:58
Dear @Matalan, it has now been 12 days since I last heard from you. You said you would be contacting the store directly to locate my missing parcel. This issue has been ongoing now since 19/03 when I first emailed you. I would like a refund my the item that never turned up please
Adam Hunter @AdamHun98361768
Reported 2021-04-08 14:01:57
@Hermesparcels ****o Hermes. I have had 3 “attempted” deliveries by yourselves for a parcel from Matalan. I have never been contacted by the driver and am increasingly concerned that they just mark down that they couldn’t deliver at the property.
Rosie Martin @rosiefmartin
Reported 2021-04-08 08:43:15
@MinnisKatherine @Matalan I am having the same issue since end of Feb. Returned items to store but no refund given. I seem to be getting nowhere with holding messages sent on twitter and now they've just replied to say they have no record of our previous correspondence.. 🤦♀️
Did anyone get this resolved?
Ali McCrystal @55_mccrystal
Reported 2021-04-08 07:48:37
@KarlDyer15 @Matalan 🤣🤣🤣 store opens Monday, get down there 👀
Kerry Boatwright @kerry1489
Reported 2021-04-08 03:56:20
@Matalan poor service. Returns sent back on 4th March. Still not received my refund, been total there’s been a technician issue and will be refund soon. Not good enough #poorcustomerservice
Ⓥ @Vicko011281
Reported 2021-04-07 09:25:29
@Matalan It's not a problem. I just want to know what to do with it. Have sent a DM 😊