Is Matalan down right now?
(latest update October 25, 2020)
Matalan is a British fashion and homeware retailer. Is it up or down? Is it down for me? Check the status or Report your issues below!
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david clements @david171839565
Reported 2020-10-25 03:59:25
@SkyNews Government should leave it, super markets took the **** in the last lock down small retailers had to shut so why should the big boys clean up, Matalan opened last time what is essential in there.
Sophia @sophiadavis92
Reported 2020-10-25 03:43:17
@victoriajane6 @MatalanHelp Wilkos seems to be the same. Even though it is hardly self service. Just the same screen turned around. So using is is not clear. And card machine down the other end of belt
Jo Wakefield @Jo_AnnWakefield
Reported 2020-10-24 13:48:39
@Matalan I emailed with an issue on Tuesday and have not received a reply. The item is for Halloween please could someone get back to me. Thanks
TOPBLAZER85🇬🇧🇵🇰 @TOPBLAZER85
Reported 2020-10-24 08:31:41
@TrudyJo30428265 is this the Welsh government's way of saying all shops selling non essential goods are shut down? like is b&q non essential? what about Matalan, Jd sports, TKmax, HobbyCraft, Game, etc are all these companies not allowed to trade as they are not selling essential goods?
Chloe traynor🎨 @chloetmakeup
Reported 2020-10-24 06:11:15
@EmmaLouiseLink @MatalanHelp I have had the same issue..
Sallyanne @SalTwinkles
Reported 2020-10-24 02:07:35
@TownTerrier Agreed!! 😡
I had the same problem with @Hermesparcels not delivering my @Matalan package with over £100 of stuff! Said it was signed for- definitely wasn’t!!
I then had to sign a doc saying I hadn’t stolen it before I could get my money back!!
Hermes are so dishonest!! 👎
Andy Hunstone @andrewhunstone9
Reported 2020-10-23 11:35:04
@carrrraj @MatalanHelp I had the same problem with these, I ordered something and cancelled the next day and took matalan over a week and a half to respond and that was several emails and tweets. I swear I will never order from them ever again. Other companies same situation and no issues
Jemima @Jemimafahmed
Reported 2020-10-22 12:15:30
@MatalanHelp ****o please can you close down my account, I have two and the name is incorrect?
Alä👨🏾🚀 @Alams96
Reported 2020-10-22 11:42:56
@MatalanHelp hey I’m having an issue with my order how can I dm you.
Francesca @_francescaivy
Reported 2020-10-22 09:06:05
@Matalan I find it an absolute joke that I paid for a dress, it didn't fit so brought it back for a refund card, just to be told I'm being given half price due to not having the receipt as the item had gone down in price. The tag was still included with the original price.
Nikki H @NikkiH1203
Reported 2020-10-22 05:53:29
@Matalan @MatalanHelp @Hermesparcels my plant pots arrived broken! Can I get a refund please! https://t.co/oVaTSVTK55
Nikki H @NikkiH1203
Reported 2020-10-22 05:38:44
@MatalanHelp my plant pots arrived broken!! Can I get a refund please? https://t.co/vSipZR2qha
viggio morgenstein @PrincessDisiana
Reported 2020-10-22 04:22:14
@MatalanHelp I ordered some items and it says they were dispatched a week ago. The tracking link provided in the email is broken (displays the "page not found" message). I checked out as a guest so unable to check through my account. Is there any other way I can track my parcel?
Matalan Middle East @matalanme
Reported 2020-10-22 02:35:02
Loungewear pieces for snuggling down... Check out the collection from our COSY SHOP - your one stop shop to update your new season's wardrobe > https://t.co/YgresojHTi
#MatalanME #onlineshopping #cosyshop https://t.co/3hU7RhoN66
Jade @JadeyGarf182
Reported 2020-10-21 18:58:54
@The_Dave_Samuel @Matalan I’m having a similar problem. I paid £32 for some items. But the website said “oops, there was a problem.” I received no confirmation of order or order reference so I tried to pay again. Same thing. They’ve taken the payment twice but sent me no confirmation!
Dave Samuel @The_Dave_Samuel
Reported 2020-10-21 15:52:16
Here’s the broken light, 92 days with no refund for the failed ApplePay transaction @Matalan #matalanready #matalanrubbishcustomerservice https://t.co/Sv5L49EV99
Sir Lloyd of Oxly @CowanRodricko
Reported 2020-10-21 11:46:06
This is what it comes down to. Matalan endor*****t
Vincent Paul @Vinsunt_Paul
Reported 2020-10-21 09:46:56
Just discovered that Matalan customer care is in Liverpool. Put this one down to experience and steep learning curves.
Samantha @setagmas
Reported 2020-10-21 07:31:49
@MatalanHelp disgusted with your Waterlooville store today over 8 people waiting to return items only 1 person serving but 4 self service desks but you can’t return by them or use cash! What a joke over 15 minutes waiting in a queue to return an item!! Your service has gone down!
Dave Samuel @The_Dave_Samuel
Reported 2020-10-20 17:24:38
@Matalan the one that bought a broken light from Matalan and got charged twice for it and is still battling to get a refund after 91 days
Helen Kyne @xxlittlelegsxx
Reported 2020-10-20 16:41:20
@Matalan are a disgrace, I bought a head band with a star broken off off the metal headband and an ear climber with the metal back broken but because it's on the exempt list I can't get it refunded! I deserve a refund! Such a joke #matalan
Bulldog665 #IDoNotConsent @Bulldog665
Reported 2020-10-20 06:49:54
Amazon, Halfords & Matalan issue recall on car seats, toys & clothing over safety fears https://t.co/lRTCsQmNUh
Sarah-Louise Hurford @slvhurf
Reported 2020-10-20 03:44:32
@MatalanHelp I sent an email last Tuesday regarding an order I received and an item being broken and I still haven’t received a response? You said you were running a bit behind but a week is too long. Please can someone reply?
Dawn Hargrove @ratemytopics
Reported 2020-10-20 03:37:15
Amazon, Halfords & Matalan issue recall on car seats, toys & clothing over safety fears https://t.co/vjjt9ujrDJ
Ledbury Reporter @LedburyReporter
Reported 2020-10-19 14:40:27
Amazon, Halfords and Matalan issue recalls and safety alerts on several items https://t.co/kljac3VjQh
Bolton Network @NetworkBolton
Reported 2020-10-19 14:30:48
Amazon, Halfords and Matalan issue recalls and safety alerts on several items https://t.co/YlVnwyxRhN
Malvern Gazette @MalvernGazette
Reported 2020-10-19 13:54:50
Amazon, Halfords and Matalan issue recalls and safety alerts on several items https://t.co/pfzYzZVeTN
Malvern Local @malvernlocal
Reported 2020-10-19 13:42:44
Amazon, Halfords and Matalan issue recalls and safety alerts on several items https://t.co/DEg4PCIpdu
Malvern Local @malvernlocal
Reported 2020-10-19 12:57:17
Amazon, Halfords and Matalan issue recalls and safety alerts on several items https://t.co/owgyaB7gQQ
Malvern Local @malvernlocal
Reported 2020-10-19 12:32:41
Amazon, Halfords and Matalan issue recalls and safety alerts on several items https://t.co/iXWjMHdBIA
DellBoy @Alias5353
Reported 2020-10-19 10:01:11
@MatalanHelp @MatalanHelp Hi can you tell me when next day delivery will be avilable from online orders. Tried this morning and not available. phoned your help and they said it was a known IT problem but gave no time for fixing. can you help as I have urgent order
Melanie Parkin @MelanieParkin1
Reported 2020-10-19 08:05:10
@MatalanHelp I have been to store and had them removed, my issue is I ordered home delivery to avoid going to store, so therefore would like my home delivery charge refunded. My order number is 38345336.
Holly @HollyDolly_xxx
Reported 2020-10-19 06:09:00
Oh god. Right. I obvs need to go to b&q. I havent been to any shops since lock down 1st happened. Other than matalan. B&q isnt gonna be overly busy with queues everywhere etc is it?? Do they have any weird rules in place?😳 My anxiety is like boooom guuurl missed yaaaa😘😘😘x
Mr Funkywumps @McFunkywumps
Reported 2020-10-18 04:52:55
@Matalan I really enjoyed being shouted at by a strict headteacher type lady who was Shepherding the queue at our local store. Cash or card, cash, stand there! Get to the front of the queue.. come down here now
Safe to say my experience there isn't one I'll repeat
Isle of Wight
Katie Crombie @KatieC_says
Reported 2020-10-18 03:07:26
Hi @MatalanHelp I’m desperately trying to track down blue teddy coat ID S2789501_C128 in an 8 or 10 but it’s sold out online and not in my local store. Will you be restocking this? Is there any way of getting another store to send to me if not? Thank you!
Kirstin @Antwhisperer13
Reported 2020-10-17 06:05:23
Today’s faux pas in Kirstin’s world is not understanding why I am having such an issue with an escalator in Matalan 😳😳😳 👇🏻👇🏻👇🏻👇🏻 Beam me up Scottie request didn’t work when I realised. At least I’ve brightened up the staff’s day. Not leaving house again 😳🙄🤦♀️🤦♀️🤦♀️ https://t.co/ij3gyFKKJv
Roxo Cube @Roxocube86
Reported 2020-10-17 05:38:34
@MatalanHelp please follow back so I can DM my issue
Simon @theclaudeballs
Reported 2020-10-16 18:00:21
@LiamThorpECHO Liam as a steg head in his 40"s, who likes to get a bit of Gym juice now & again to keep me cut, wearing very tight Matalan T shirts, Skinny Jeans & being a total tit as well as bald & never being able to hold down a relationship what am I supposed to do
Steve Evets @steveevets26
Reported 2020-10-16 11:51:11
FOR SALE; Matalan Bag For Life; bequeath your children something that can be p***ed down for generations, only £15. (Collectors Item) https://t.co/cXyyLos13R
Jenny Drew @JennyDrew29
Reported 2020-10-16 05:28:14
@ylrac_87 @Matalan There’s clearly an issue. I had an order cancelled the next day but every item was still in stock!
Barbara Gray @BarbaraGray1956
Reported 2020-10-16 04:03:06
@Matalan morning. While in tbe store i noticed person after person using the self scan. People touching the screens and card machine with no wiping down inbetween. Dont think thats good these days.
Dennis Mwania @Mwania_DN
Reported 2020-10-16 03:29:40
@TheIEK @EngMatalanga This is a great move. Better late than never. Eng. Students have really suffered under this issue of Accreditation. May it be resolved the soonest possible.
🎀 glittabones 🎀 @glittabones
Reported 2020-10-15 16:41:16
Isn't it amazing how onesies become a completely normal thing? Back in the day you could only really buy them from fetish sites and they were covered in hideous pastel nonsense because they were aimed at adult babies. Now you can waltz down to Matalan and get one. 👌
Rachel Salmon @Rachjsal
Reported 2020-10-15 15:38:47
@Matalan paid for next day click and collect and this is what I get? I broken mirror and dirty planters... so inconvenient having to go back to store to return. 1st time I've placed a n order online and will be the last time https://t.co/dnirhGUc9X
Christina_Mc @Christina_F_G
Reported 2020-10-15 07:40:08
@MatalanHelp Hi, I have just had these frames delivered and everyone is cracked or broken. Can you please replace these? Christina https://t.co/dRgajy7PJZ
Laura @LauraJ8338
Reported 2020-10-14 15:57:02
Got his best (Mataland)suit on, hes brylcreemed his barnet and bet he shined his brogues and said al gan out and see if we can get some more cash for nowt.
Matt @Lycan33
Reported 2020-10-14 07:34:28
@lexbarbie Matalan on their sale rail. I've started Elfie watching it when she needs down time. She loves it.
Jenny Drew @JennyDrew29
Reported 2020-10-14 05:22:14
@MatalanHelp No point. I called and spoke to someone earlier. No apologies for either problem I’ve encountered recently. Disappointing.
bex89 @becks189
Reported 2020-10-14 02:30:23
@MatalanHelp Over 1 month no order but money taken. CS say tech issue, then they said it was dispt but offered a refund of which I accepted, they say they can't refund as it's been dispt. Over a week ago, still no package they say tech issue can't refund me. This is against consumer rights.
Sarah Campbell 🏁 @ismesarahjane
Reported 2020-10-13 09:12:46
@Smitchalot @thetinycrafter @CharlotteSantry @letclothesbe @marksandspencer @Matalan @sainsburys My 4 year old used to repeat "pockets are a feminist issue!" after I got really excited at the excellent pockets on a skirt I bought her. Also importantly means she can carry her own pebbles and leaves she collects in the park...