Is Matalan down right now?
(latest update October 22, 2021)
Matalan is a British fashion and homeware retailer. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Matalan Problem Reports
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Matalan Latest Reports
becca 𓆩♥︎𓆪 @angeI3nergy
Reported 2021-10-21 02:58:04
@sofiaitaylor WHERE DO U SEE MATALAN 😭 but also pls don’t speak down on matalan
Nick Church @nickpchurch
Reported 2021-10-20 14:38:48
@PoliticsForAlI Issuing legal do***ents whilst wearing his mother's hand me down green tracksuit from matalan should have been the give away that it was not real
Tommy Zammit7️⃣ @TekkersZammo
Reported 2021-10-20 14:03:29
@jdmatthewsss Same issue when customers were limited at Matalan. I would count children as well as Adults and parents would get funny saying "well she's only 8" "well she's a human isn't she" was my go to response. They think the kid isn't a customer cos they not paying.
Reported 2021-10-20 11:24:04
@Matalan Will there be an issue with me returning to store as I will have to go from work & don't want to go to be told sorry no? Thank you.
Claire munro @Kittenclaire100
Reported 2021-10-18 11:13:30
@Matalan I ordered 4 gl*** candles for delivery and all have arrived smashed. Can you refund please? Box arrived in a state. I'm not prepared to unwrap the broken gl*** from the bubblewrap to get cut nor will I store it so no advising me to return to store. Dm please https://t.co/ougRNn4gZ9
Me, The Man & The Kids @MeTheManAndKids
Reported 2021-10-18 09:53:19
@Matalan no luck with my deliveries today. The second item to arrive broken.. 😔😔 https://t.co/OUe8Tdix9J
Reported 2021-10-18 08:21:32
@Matalan shocking customer service from Hartlepool. Bought lounge wear for mum after a major op. Taken back as too long, to be told nothing can be done as 2 days out of 14 day receipt policy! When did it change to 14 days?? Its not my problem, was the response!
Laura Willis @lauwillis1
Reported 2021-10-14 07:09:20
@Matalan you have lost my parcel and your customer service team wont issue a refund, even though they forgot to follow through with contacting the store to check thats it's not there (which its not). What is your resolution please?
Reported 2021-10-13 14:17:20
@Matalan I just experienced the most rudest female manager at the Telford Matalan store who was so incompetent she would not tell me her name and had serious attitude towards me with regards to a marked down item which she did not honour. Completely unnecessary! #unproffessional
Reported 2021-10-13 13:20:15
@Matalan You have lost my order again & cancelled it. The exact same problem i had a few months ago. On both occ***ions i used a £15 off code. Seems like you advertise these offers but don’t actually want to honour them in the hope people will order again without the discount
South Saxon 🇨🇭🇪🇺🍥#RejoinEU #FBPE #FBPA 🌍 @pantherwild
Reported 2021-10-13 12:45:16
@elrington1952 He can ride his hounds down the middle of Lancaster High Street free of charge. And get a 10% discount at Matalan. Whilst wearing a huge hat. #ToryBrexitDisaster #ZeroTories2024
Sarah Barr 💙 @sarah37barr
Reported 2021-10-13 09:11:19
@BronwynEmilyJ went 2 weeks ago and didn't buy anything! Couldnt find 1 thing, all small sizes and cause I went up escalator then down 2 escalators my vertigo and panic attacked, no signal on my phone and hubby in car! dropped my basket and ran out! Got to try again as George and Matalan pricey
Reported 2021-10-13 08:28:42
@Matalan when asked to speak to a manager I’m told this won’t be possible? Absolutely ridiculous, £60 down with another persons order and now unable to locate our order?
Reported 2021-10-12 16:24:56
@Matalan my order should have been ready for collection on Saturday and I still haven’t heard anything. When this same problem happened a few months ago you had lost my entire order and then had to cancel. I really hope this hasn’t happened again?
kelly smith @kellysm81733031
Reported 2021-10-12 12:52:30
Just popped into Matalan for some socks, now I’m £135 down like how 🤣😭🤣
clare macauley @MacauleyClare
Reported 2021-10-11 10:06:09
@paulJpitt1967 My boys have a similar problem. I have managed to buy their size bizarrely in Matalan. They’re obviously not of the very best quality but not too bad. Also Burton although I’m not even sure Burton still exists.
Sue Boulding @Wigalike
Reported 2021-10-10 09:28:58
@TeeJayney Definitely. It's when straps keep falling down, and the front band rides up, that your mood definitely takes a downturn. Strangely enough it's cheaper brands like Matalan which seem better that M&S.
Reported 2021-10-10 05:52:39
@MsMaster13 @amymayforrester Asda & matalan also a let down. Thinking H &M probably good but don't fancy a town trip just for 1 shop
Faye Thompson @fayewardy
Reported 2021-10-08 07:38:03
@Matalan can some please contact me regarding a click and collect issue
Karley Meadlarklan @KarleyMeadlark1
Reported 2021-10-08 06:01:34
@Matalan once again let down by customer service so disappointing
Carol Roberts @cazuk163
Reported 2021-10-07 11:42:16
@Matalan Thank you for solving my problem so quickly, much appreciated..
Reported 2021-10-07 03:29:14
@Matalan hi, is your next day delivery service down? Trying to place an order for next day delivery but says unavailable? Thanks!
Reported 2021-10-07 02:14:43
@Monoka_3 @MatalaneMokgat1 Like moringa, it's good for women's down hygiene I realised and a benefit for guys who likes to ****.
Reported 2021-10-06 14:36:56
@JennyB_ @Matalan Make your report to noahs_hack on instagram He's the only person I'm sure can fix all account issues
Reported 2021-10-06 11:55:28
When people list **** on 2nd hand clothes sites why do they price things up like £4.49 hahaha alright Matalan calm down just put £5
John Dicks @Dixiedasherboy
Reported 2021-10-06 09:53:16
@Matalan I have contacted your customer services department via email and as my tweet stated, have been fobbed off with a standard customer services reply, which neither addresses the issue or satisfies the customer. So I wondered if this avenue would be more successful
Reported 2021-10-06 07:36:28
@Matalan Hi can I DM with an order issue?
Jessica Turner @Jt19931993
Reported 2021-10-06 04:20:45
@Matalan my order was meant to arrive in store last Friday. I haven't had an email. No one answers the customer service email. Please can you help track this down or refund me?
Reported 2021-10-05 09:08:21
@insa80 @Matalan ****o and thank you for reaching out to us. We're sorry to read that. As you are based in the UK, please contact https://t.co/eRkRbTCXCL so they can ***ist you with your issue. Kind regards.
Reported 2021-10-04 09:15:48
@Matalan Thank you for your response. The issue was resolved by the Thurrock store. Just hope there are no more mishaps.
🏥 Alder Hey 💙 @AlderHey
Reported 2021-10-04 07:09:08
Oliver’s mum Kirsty said: 🗣️ “We love Christmas trees! It's always the first thing to go up & last thing to come down after Christmas is finished. Each year we all go & pick a new decoration to add to the tree! We are very excited to be part of the Matalan campaign... https://t.co/FArjLQI4eT
Matalan Middle East @matalanme
Reported 2021-10-04 02:15:14
Your little one can become part of Lewis Carroll's fantasy world as she takes a step into Wonderland without falling down the rabbit hole. https://t.co/kqNWjqZ0Zr #MatalanME #Girls #FancyDressCostume https://t.co/D2GxOmkbFc
mark o'brien @markobby
Reported 2021-10-01 14:00:38
@DTAl1928 @NEWM4RKW5 @HGVJoker Culina M Keynes just as bad my last firm chucked the contract couldn’t even get subbies to do it. Matalan Walsall regularly 6 hours plus! Until they sort this problem nothing will get better !
Reported 2021-10-01 09:15:57
Hi Matalan, just had to return a double feels like down mattress topper to your store as inside the package was a single topper. Also in store was another customer also returning another double topper and duvet as inside the package they were both single.
Alistair Munro @b1ackcr0w
Reported 2021-09-30 08:10:33
@EE Hi, all good thanks. To be honest I think EE should be quite angry with dpd for treating their customers badly, and maybe look at some workarounds if 3rd parties like dpd drop clangers like this. But for the moment, thanks to Matalan staff, the problem is resolved
Reported 2021-09-29 17:07:52
@Matalan My order arrived and every item is broken. I need it refunded as a replacement won't arrive in time for my project
Alistair Munro @b1ackcr0w
Reported 2021-09-29 05:19:26
@DPDgroup_news Nice One DPD, wife in hospital having emergency surgery, DPD switch delivery of my @ee phone to a matalan store I can't get to, without my OK, DPD slam the phone down on me when they don't want to help
Reported 2021-09-29 00:59:39
@Matalan trying to contact someone with no joy re goods I returned on Sunday New Malden system down so all manual receipts but incorrect amount refunded I took photos of the sheets they filled out thankfully but would like the rest of my refund
Reported 2021-09-27 08:51:31
@Matalan my item arrived broken and I paid for next day delivery Bcos I need the item. How can I get hold of another ASAP without paying for next day delivery again??? https://t.co/GO9d7DaKF8
Reported 2021-09-27 07:43:31
@forestforever11 The queue at Morrison’s was only in their car park when I was there but it went all the way along the railway fence, down matalan and then along the river. Took the ****. I drive 500 miles a week n had dregge left.
Sally Costelloe @writingonmull
Reported 2021-09-27 06:20:14
@LauraPAuthor @Matalan Great quality for the price and I find them a generous fit, so I size down as I am between sizes.
dawny haswell @DawnyHaswell22
Reported 2021-09-26 16:54:36
@Pondleg @Matalan None! Done everything i normally would have only once in B&M a couple looked at me so i went upto them & asked if they had a problem they kept there mask on & put there heads down & poundland a old woman tapped me on shoulder about mask so i got upto her & said if your mask ....
Emma #usforthemuk 🌸 @Pondleg
Reported 2021-09-26 15:40:58
Which store/chain have you found the most dystopian over the past 18 months? For me, @Matalan wins this hands down. Last summer they had someone at the door asking you to sanitise hands and now most of their tills are self-service. A thoroughly soul destroying experience.
Shane Poole @ShanePoole77
Reported 2021-09-26 10:54:37
@Matalan not very happy with this purchase only worn 14 times over the past 3 weeks and completely falling to bits, My daughters teacher had to do an emergency fix on Friday. #nothappy #dangerousfootwear #reallyafteronly14timesworn
Kayleigh Smith @kaylsnufc
Reported 2021-09-26 07:06:07
@Matalan can someone please get in touch with me I have began incredibly frustrated with my current e-mail conversation and I just want my issue sorted.
Benjamin Wills @_BenWills
Reported 2021-09-25 18:07:23
If Joshua wants a belt, just pop down Matalan mate, no biggie.
Mark Godfrey @thatmarkgodfrey
Reported 2021-09-24 16:25:04
@Jim_Keoghan Could write a book if they go down that route and call it 'From Catalan to Matalan: The Everton Effect'
Becki Wells @wells_becki
Reported 2021-09-24 05:37:12
@CECSummer @Matalan Same has happened to me! Customer care team is disgraceful with Handling the issue
Reported 2021-09-24 05:29:11
@Tonycfc Ridiculous idea. Knobheads throwing beer in the air and ruining other people's clothes. You obviously won't have that problem considering you shop in matalan
Helen Reeve @HelsBels8
Reported 2021-09-23 12:00:56
@Matalan I paid for next day click & collect early yesterday morning but it’s now 5pm and my order has not arrived. I paid for next day for a reason. Please advise as to what the issue could be with my delivery. Thanks.
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