Is Matalan down right now?
(latest update January 25, 2021)
Matalan is a British fashion and homeware retailer. Is it up or down? Is it down for me? Check the status or Report your issues below!
Matalan Problem Reports
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Matalan Latest Reports
Charlie Newson @NewsonCharlie
Reported 2021-01-25 09:48:41
@Matalan seriously?? Is this the way you package breakables? I don’t know whether it was already broken before the guy lobbed it at my front door. So annoyed 😡 https://t.co/E6eGFmpSzk
Reported 2021-01-25 08:18:44
@Matalan Can I have someone look in to the issue I have regarding a refund. By email I have spoken with 3 different advisors who don't seem to understand what the request is.
Jenny Rice @jennyrice86
Reported 2021-01-25 07:28:40
@Matalan order not arrived, phone down, automated reply to emails, no reply on Facebook?!?!??
Reported 2021-01-24 17:30:35
@Matalan Order Number40810155 placed order 5th Jan 2021 still waiting ? Please advise what the problem is ?
Ben B @Funkredible_Ben
Reported 2021-01-24 09:35:43
@Matalan hi, my wife has an order to collect from your Colchester store but we have so far been unable to. We've tried calling but the lines appear to be down and have tried visiting a few times but the shutters are down. Any help would be greatly appreciated.
Verity Brighton @Vezarchie
Reported 2021-01-23 12:40:56
@Matalan Hi. I had a problem with an order a few months ago & was sent an online code for £10 as a goodwill gesture. Just come to use it and website won’t accept? Pls help. Thanks.
Reported 2021-01-23 08:58:50
@courtney_pardoe @Matalan I’ve made the same mistake before 😉 no problem!
Reported 2021-01-23 08:44:00
@Matalan I’ve had a problem with my order. I’ve messaged you over on Facebook. Do you monitor this?
Reported 2021-01-23 08:32:22
@LindaRo27856935 Then get down to Next or Matalan like normal people
Reported 2021-01-23 08:25:37
@Matalan Hi, I received a poorly packaged item which has meant it’s arrived broken! Help pleaseeee ☺️ https://t.co/YYeQxHgAfI
Claire Morrison @claireywurly
Reported 2021-01-23 07:33:14
@Matalan your website won’t accept my address eventho it’s been chosen from the drop down...help!
Brigadier Twonk * @kingkenny_7
Reported 2021-01-23 05:35:51
@Matalan I've raised a complaint and nobody is dealing with it is the issue. Who can I email next?
UG | Ellie Golder 🏴🎮 @worthlessloki1
Reported 2021-01-23 05:17:28
@mrs_syther @RTFishalOrijnal @Matalan Also I wouldn't trust the home delivery either, I've had things missing a and things broken and it's just awful
stephen cooper @scooper430
Reported 2021-01-22 17:39:59
@Matalan hi I have emailed customer service about a problem with a product that I bought from your website I have had no reply can you try to sought this out please
Wolves Coseley @Mr_PrimaryDG
Reported 2021-01-22 15:37:57
@Matalan @Matalan I wouldn't bother. They send you the wrong order and then they won't sort out the issue.
Alistair Forsyth @al1960a
Reported 2021-01-22 13:29:21
@Matalan poor show, delivery today via Hermes of my wife’s order, damaged in transit, but no telephone or chat facility on your website to raise issue!? https://t.co/zqlEjHSAzM
Kay Bryant @kmcd87
Reported 2021-01-22 13:02:55
@Matalan your customer service is absolutely shocking. My problem is still not resolved. I’m fed up of being p***ed from pillar to post and your customer service colleagues this evening clearly don’t care when dealing with my DMs
Reported 2021-01-22 10:47:59
@Matalan Hi I have an issue with an online order can you please help
Paul the Cyclist @cyclist13
Reported 2021-01-22 09:43:00
Finchetts Gutter s the small stream that runs accross stadium way mext to Matalan and then down to sealand rd, never seen it so high, just hope the c**** doesnt over top above Whipcord lane.
j2 |-/ @itsanisau
Reported 2021-01-22 09:41:14
@Matalan hi, i have an issue with my order. you've left the security tag on one of my dresses 💀 could you please follow me back so i can dm you further details about my order? thank you
Reported 2021-01-22 08:40:43
@Matalan Hi, could you possibly follow me back so that I can DM you about a customer services issue? Thanks so much in advance.
loren ✌️ @LorenSpeller
Reported 2021-01-22 06:30:12
@Matalan hiya I’ve got an issue with an order can you DM me please?
LINDSAY KIRKWOOD @LINDSAYK_IMAGE
Reported 2021-01-22 05:50:47
@Matalan It's LindsAy. Yet another cut and paste reply which doesn't address my issue. I am not paying to return the items to you.
luan burton @luanburton1
Reported 2021-01-22 03:35:40
@Matalan I’m experiencing the worst customer service. I am still trying to sort out a problem from Saturday, this is totally unacceptable
Claire Brew @BrewClaire
Reported 2021-01-20 09:19:33
@Matalan you’ve taken your phone lines down, my cs email is being rejected where is your customer services. Difficult times for all, but I would like to be acknowledged & lodge my problem with CS
April Daly 🕊 @aprildaly_
Reported 2021-01-19 13:39:17
@Matalan @kirstbabes I have a similar issue - can’t DM you.
Reported 2021-01-19 08:38:59
@Matalan @smalltowngirld1 Could you follow me so I can DM you aswell? I have an issue with my order
Corten Logistics @CortenLogistics
Reported 2021-01-19 06:23:19
But although online sales grew by 84% in the third quarter of Matalan’s financial year, that was not enough to stop its total sales, across all channels, falling by a fifth at the same time. Read more: https://t.co/GPhLFdkhEG https://t.co/wAlmOw7fme
Sophie Dolman @NandolSophie
Reported 2021-01-19 05:00:20
@Matalan one word regarding on line shopping at Matalan. Don't Take your money, roll it up, and shove down the drain in the street. You're as likely to be out of pocket to the same degree. No customer service, at all
Gwyneth Roberts @gwinnie46
Reported 2021-01-19 03:30:25
@Matalan I have a problem with an order. No phone line, email address not working, no response on Facebook. How do I contact you about missing items in my order #CustomerService
GD Retail News @GD_Retail_News
Reported 2021-01-19 02:20:18
Matalan yesterday reported a decline in quarterly sales and profits, despite a surge in online sales. Earnings before interest, tax and other charges were down by 14.5% year-on-year to £28.8m, with total revenue 21.4% down at £244.8m. https://t.co/tTcoy6n6Z5
Neil Saunders @NeilRetail
Reported 2021-01-19 00:25:12
🇬🇧 Matalan invests online but third-quarter sales still down by a fifth https://t.co/rH1JezEnuO
Mark Pigou @mark_pigou
Reported 2021-01-18 15:33:52
Matalan invests online but third-quarter sales still down by a fifth https://t.co/UMvXkWuokz
IOT in Retail 2019 @IOTINRETAIL
Reported 2021-01-18 15:25:16
Matalan invests online but third-quarter sales still down by a fifth https://t.co/HrJ4vdEyjv https://t.co/70t3tJawLb
Opticien 2.0 @Opticien2_0
Reported 2021-01-18 15:23:44
Matalan invests online but third-quarter sales still down by a fifth https://t.co/7FZ4gHWEGk #Opticien2_0
Simon Lilly 💙 @simonlilly
Reported 2021-01-18 14:25:18
Matalan invests online but third-quarter sales still down by a fifth: https://t.co/ztRrPyBd0G #ecommerce #digital
Reported 2021-01-18 13:28:13
Matalan invests online but third-quarter sales still down by a fifth https://t.co/CC1PTMMjNg
Reported 2021-01-18 13:24:48
@KelleySturdy2 @Matalan Sorry for jumping on your thread...@Matalan I have a similar problem but I’m unable to DM you. Can you help please? Thanks
Gwyneth Roberts @gwinnie46
Reported 2021-01-18 12:44:44
@Matalan how are you able to contact anyone and get them to listen about a problem with a parcel?
Reported 2021-01-18 09:33:16
@Matalan I have down and am getting no response. I would like a direct email to resolve this as it’s getting ridiculous
Agnes Moore @MooreAgnes
Reported 2021-01-18 09:14:04
@Matalan @HopkinsMel78 Good luck, even when they do reply it won’t be a sensible answer. I’m still trying to resolve an issue before Christmas but they are happy to take our money
Reported 2021-01-18 05:49:19
@Matalan hi you’ve asked me to DM you but there’s no option to do this. Your site does not have a message option. Can you advise please. Still having no luck from email to customer service regarding my issue.
Dean Fuller @FloridaDino
Reported 2021-01-17 12:21:23
@Matalan I have been waiting over a week for an email response from your customer service team. Nothing at all yet. An order was delivered with everything completely broken. Can you follow so I can DM you. Thanks.
Reported 2021-01-17 11:34:03
@omfmillie matalan, never let me down
KM 🌺 @karynmills_
Reported 2021-01-17 11:21:06
@Matalan I have a damaged item from my most recent delivery and would like this issue resolved. I am unable to DM you and require someone to rectify https://t.co/oU1dbBPzaZ
Kelley Sturdy @KelleySturdy2
Reported 2021-01-17 05:42:53
@Matalan @hlkpaine @Matalan I have had the same issue can you DM me please
Reported 2021-01-17 04:46:48
@Matalan hi can you tell me what times your Darnley (Nitshill Road) stores open for click & collect? I keep receiving emails counting down from 7 days but the store hasn't been open with shutters down.
Mrs E.C. Dave @katzenzungen
Reported 2021-01-16 16:55:28
@Leontia2001 @sainsburys I'm really surprised. We've got stuff from Reebok with no problem and I have been able to order from Matalan. Also my weekly snack box from Graze is coming on time. Only difference is a customs sticker on the box. I don't understand why some huge companies can't deliver.
Carla Miller @carlamiller810
Reported 2021-01-16 11:40:40
@Matalan hi my click and collect order was redirected and delivered to my home address. Only half the order has arrived and the half that has is broken. Please help. https://t.co/ahfRMn6tfd
Reported 2021-01-16 10:58:08
@joshyt6 He’s given it away more than Matalan on a closing down sale