Is KCOM down right now?
(latest update January 28, 2021)
KCOM is one of the UK's longest-established communications companies. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Ian Foster 🎗 @Fozzie040388
Reported 2021-01-23 14:35:50
@KCOMcare Hi our internet is down is there a problem in Sproatley?
Toby Metcalf @TobyMetcalf
Reported 2021-01-23 11:32:27
@bbcburnsy @HullCity Can you give my dad Mike Metcalf a shout out who is listening to you in Beverley? I’m stuck down in Notts due to lockdown. Normally we’d be at the KCOM cheering the team on.
Mr. Henry @notalent12
Reported 2021-01-23 04:44:19
@KCOMcare hi is system down hu7 4bh?
amber @blacklab115
Reported 2021-01-19 16:17:04
@KCOMcare Every time it rains we get crackling on our line. You sent an engineer out to us after we loss complete use of landline and net last year.He did a temporary fix and yet we still get crackling when it rains.He said water is getting in,please fix it!!
Opieka @Opiekacare
Reported 2021-01-18 08:43:25
@KCOMcare intermittent service HU15 1HL down for 4th time in 2 hours
carol @carolwright_
Reported 2021-01-17 09:09:54
My ****ing wifi is down again, kcom take the ****
Miss Cherry Dolce @misscherrydolce
Reported 2021-01-16 10:31:16
KCOMs down again HU9 area 🙈 £50pm for lightstream only for it go down most days and evenings Been like this for at last few weeks Please sort it out @KCOMcare @KCOMhome Its not worth the price we have to pay in Hull Stuck with this provider too @MartinSLewis @MoneySavingExp
Lynxi @Lynxii
Reported 2021-01-15 15:28:58
@KCOMhome KCOM down? Anyone else having issues?
KCOM @KCOMhome
Reported 2021-01-15 13:03:59
#ICYMI
Although our KCOM shop is closed to the public, we're making appointments for those who are unable to solve their issue over the phone, vulnerable customers and NHS workers.
If you need to book an appointment, please call our team on 01482 606101. https://t.co/UJn4429beU
Paul Ashley @PaulMAshley
Reported 2021-01-14 15:43:24
@KCOMcare Is there an issue in the HU5 area? Lightstream quality has been abysmal on and off now for a few weeks and the signal at the back of the house is so weak that it barely works. You have the cheek to send letters about upgrading! Get the current service levels sorted 1st!
iWilburnArt - Photographer @iWilburnArt
Reported 2021-01-13 11:16:02
@KCOMcare @KCOMhome absolutely brilliant service from Patrick today helping me with an issue with my router. Dealt with it brilliantly 10/10!
Tim Koester @tjkoe
Reported 2021-01-12 11:16:38
Facebook has more than 180 million active users in the United States alone and shows no signs of slowing down. If you’re not reaching your target audience on Facebook, let Kcom Solutions help. #facebook #socialmedia #businessonline https://t.co/7J3xvPAbon
LewisConnorx @LewisConnorx98
Reported 2021-01-11 08:59:13
@KCOMcare I am trying to get into contact regarding 2 Internet outages that have happened 2 nights in a row at around the same time. I want to make sure this is not a DDoS attack on my router and only a small problem?
Hannah @orangarnold
Reported 2021-01-10 16:53:43
@dianapwallis There's the other issue of those who don't drive? It seems unfair that they are really restricting things like this.
I did hear rumours of the KCOM in West Park being used
Kay 🏳️⚧️🏳️🌈🏴🇬🇧🇪🇺 @kay_1773
Reported 2021-01-08 10:06:22
@KCOMcare So if we have fibre there’s no issue and this only affects ADSL?
Julie Sinclair @Squishybeak
Reported 2021-01-06 03:52:10
@KCOMcare Hi thanks for responding... we figured out the issue... one of our 6 cats unplugged the wallbox 🤦🏻♀️ plugged in and working now 😁 cats in the proverbial dog house now 🤣 lol
Mat Godfrey @MatGodfrey
Reported 2021-01-05 11:09:02
@rodjgrimmer @KCOMcare I live in Hull, I use @Connexin... Not a problem...... Ever.
Jack @a75215278
Reported 2021-01-04 10:04:12
Anybody else’s Kcom internet down? #Hull #Kcom @KCOMhom
Ian Foster 🎗 @Fozzie040388
Reported 2021-01-02 16:36:34
Do @KCOMhome turn down everyone's Internet speed on a night about 8pm or is it just us? Swear it happens every night. #KCom #crapservice
Dean Jones @deanos01
Reported 2021-01-02 15:55:02
Guess il have to call tomorrow as your live chat doesn’t work and I can’t send you a email with the issue I’m having with disconnecting all the time. That is if your open tomorrow? @KCOMhome @KCOMcare @Ofcom £50+ a month for this service is shocking you should be ashamed
Dean Jones @deanos01
Reported 2021-01-02 15:52:24
Same again shocking service from @KCOMhome @KCOMcare every month I’m contacting you with a issue your service is ****e 🤬
🎗leewalker🐯🖤🧡🇬🇧🎗 @wakka80
Reported 2020-12-30 17:08:31
been able to take in some non league football down @north_ferribyfc while not been able to @HullCity at the kcom https://t.co/bnLCbkeYFu
Andrew Thomson @AndrewT64869452
Reported 2020-12-29 11:03:38
@KCOMcare currently my Internet is down, my mobile says connected without Internet and my Sky Q recognises broadband router but no Internet, I think the traffic may be busy, usually after 30 mins get connected back.
Sophie Collerton @xSophieCat
Reported 2020-12-29 10:44:53
@KCOMcare Hi, I’m trying to work from home and the internet keeps dropping every hour or so for 5-10 minutes at a time. Hard restart of the modem didn’t fix this. Postcode is HU12. Please can you advise?
Callum sharp @Callumsharp25
Reported 2020-12-25 04:51:30
@KCOMcare hi my Internet is down please can you help
Neil Barker @NeilDBarker
Reported 2020-12-22 15:58:12
@KCOMcare @KCOMhome It's ok Jo I've solved the issue and tracked it down to a conflicting TP-Link Wifi extension.
Neil Barker @NeilDBarker
Reported 2020-12-21 16:23:23
@KCOMcare why has our Lightstream suddenly just gone down here at Scampton Garth, reset the router and still no reconnection and to top it off it says I put the incorrect p***word in when I try to reconnect my phone to the wifi when I know it's right.
Torrrrri 🦈 @toriiikane
Reported 2020-12-21 14:25:30
@KCOMcare are you having issues in the HU3 area as we currently have no internet at all. We have powered down the router and turned it back on and nothing has worked
Mattbot @En2erTheMattrix
Reported 2020-12-21 08:09:38
I accidentally got a solid mark in my home because of kcom outage.
Fing Internet Alert @outagedetect
Reported 2020-12-19 01:41:30
🆗 Moderate Internet #outage ended: #KCOM in #England since 02:20 resolved after 4 hours, 15 min, impacting #Cottingham #Hull
🇬🇧 Get notifications with Fing Desktop
👉 https://t.co/DWSFIrxa1L
#kcomcare #KCOMdown #KCOMoutage #KCOMup #EarlyMorning https://t.co/Xd5Ycmq6QI
Fing Internet Alert @outagedetect
Reported 2020-12-18 22:26:18
🚧 Moderate Internet #outage ongoing: #KCOM in #England since 02:20 for one hour, impacting #Cottingham #Hull
🇬🇧 Live map and ****ysis
👉 https://t.co/A9aB7enMnW
Retweet if still down for you as well
#kcomcare #KCOMdown #KCOMoutage #nointernet #night https://t.co/JYBNyvi20d
Fing Internet Alert @outagedetect
Reported 2020-12-18 21:31:23
⚡ Moderate Internet #outage detected: #KCOM in #England since 02:20, impacting #Cottingham #Hull
🇬🇧 Live map and ****ysis
👉 https://t.co/A9aB7enMnW
Retweet if down for you too
#kcomcare #KCOMdown #KCOMoutage #nointernet #night https://t.co/eVaq5Lpgy4
Mattbot @En2erTheMattrix
Reported 2020-12-18 19:40:41
Sat at no mans sky on just my home because of kcom outage.
Penguin Pete @PinguPete54
Reported 2020-12-18 13:14:42
Looks like there's a problem with the kcom drainage - not seen the pitch in this state for a long time
Jacob Hodgson @JacobHodgson01
Reported 2020-12-18 07:57:57
@KCOMcare No this is not. But somebody on a BT network has a constant speed. Me and others on KCOM bang on 5PM everyday drop down from our full package speed to around 500kbps! Got to be something on KCOM or one of your partners?
chloe-louise🤪 @chloelouise2610
Reported 2020-12-16 15:39:25
@jackjones7396 I know kcom have slowed down the internet here in Hull but it’s taking the ****😂
Rebecca @lacyrebecca16
Reported 2020-12-16 10:06:14
@KCOMcare our internet has been down since last night! I cannot work from home due to this! Topped up 3 times to tether and been in queue as I was cut off THREE times when I was position 11 and position 4. This would be fine but I end up at the back of the queue AGAIN!
TEH HOOK @meathookmarc
Reported 2020-12-16 03:36:14
@KCOMcare @KCOMhome do you have any idea as to when you will be installing fibre in high rises nothing has been mentioned since something was reported in @hulllive in 2019. we are still be treated like second cl*** citizens i know it a council problem but nowt seems to be done
⚽WAM™ @mellors30
Reported 2020-12-13 08:15:36
@lauraonlife_ @KCOMhome @KCOMcare Laura that was the reply. Seems it’s a weekend so it’s ok not to bother to fix it. Maybe it would help if they posted on social media that there is a fault. Stop people calling as it’s pointless too.
⚽WAM™ @mellors30
Reported 2020-12-13 08:14:38
@lauraonlife_ @KCOMhome @KCOMcare With any fault, KCOM will get a period of time to fix, this is a standard 2-3 working days, which will not cover the weekend, however with this being an area issue, we are aware this is being treated with importance. we apologise & hope to have it rectified on Mon
KCOM @KCOMhome
Reported 2020-12-12 11:45:42
@mellors30 @KCOMcare Hi
Sorry to read you are having this issue, can you confirm for me your house number and postcode, we can check for you
Thanks
Chris
https://t.co/XRH1z1sFyR
Gadzooks @Gadzooooooks
Reported 2020-12-12 10:08:01
@KCOMhome Hi Chris, thanks for your help... I honestly can't knock KCOM customer services when there's an issue. A+
Mattbot @En2erTheMattrix
Reported 2020-12-12 05:01:16
David Cameron better ignore us and stay in my home because of kcom outage.
Sal H @sallybrids
Reported 2020-12-12 03:32:56
@KCOMcare I finally got through to the helpline which still has the recorded message saying there’s an issue in my area but when I spoke to the advisor was told it has been resolved. Except it hasn’t. Reset the lightstream box but it still isn’t working.
ℙℍ𝕀𝕃 ℍ𝔸𝕍𝔼ℝℂℝ𝕆𝔽𝕋 @Phil_Havercroft
Reported 2020-12-11 07:57:29
@XMissFuryX @KCOMcare Yup, same here. It's getting ridiculous how KCOM are playing dumb to the issue on here and facebook.
Jordan McCall @MightyBlako
Reported 2020-12-10 05:45:31
@KCOMcare Hi there, apparently it was a separate issue on my end. My mistake. Thank you anyway
Sinoc @Sinoc229
Reported 2020-12-09 19:32:26
@SuperBulletWill for some reason there's steamworks checks during loading screens, and since everyone and there mom is downloading cyberpunk it's slowing the whole service down and thus making loading times in Kcom take longer. it's a well made videogame
soph @XMissFuryX
Reported 2020-12-09 14:17:13
@Killertom63 @KCOMcare They’re capping speeds at peak times, I should be getting 400MBPS and on a wired connection to my PS4 I’m down to getting 9 from well over 100. They refuse to do anything about it😕
Random User. @Carol_Caz_
Reported 2020-12-08 16:36:16
@KCOMcare when are you going to fix your poor service? I'm paying for 200Mbps and from 3PM until midnight for the last 3 weeks my download speed is 0.2Mbps.. it's an absolute joke.
Random User. @Carol_Caz_
Reported 2020-12-08 16:33:28
@KCOMcare when are you going to fix your poor service? I'm paying for 200Mbps and during peak times for the last 3 weeks my download speed is 0.2Mbps.. it's an absolute joke.