Is Hyperoptic currently down? Live Status and Outage Reports

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Wonkish @captainwonkish

Reported 2022-10-03 17:09:20

@HyperopticCS @Xbox (Yes it's just the Xbox that has slow downloads, no this isn't a new issue, and "directly" means Hyperoptic Ethernet port -> Xbox, no router involved)

Wonkish @captainwonkish

Reported 2022-10-03 17:05:54

@HyperopticCS Do you have any idea why @Xbox downloads are so slow? I've got gigabit but despite trying everything I can, including connecting the Xbox directly to your network, they're still super slow. Wondering if there's a possible peering issue?

Jeh Agarwal @jehagarwal

Reported 2022-10-03 16:41:58

@HyperopticCS broadband outage at E14 8JW, please help asap. Customer support is unreachable via live chat or phone.

Cara Ballingall @caraballingall

Reported 2022-10-03 16:12:59

@HyperopticCS ****o - any update on the outage in E9 please?

aye @ollystinkyhead

Reported 2022-10-03 14:40:16

@HyperopticCS any update on the outage in S2?

Paul Bolding @paulbolding

Reported 2022-10-03 13:03:38

@HyperopticCS any chance of an update on wide outage in E8 of nearly four hours now? No reply to DMs.

Radhika Shukla @Radhika90279960

Reported 2022-10-03 09:52:25

@HyperopticCS Any news on the wifi outage in TW7?

JitanEDM @JitanEDM

Reported 2022-10-03 08:13:10

@Hyperoptic The only best kept secret is you don’t have any engineers or technicians on hand to fix issues in a timely manner.

Vajeeha M Rahman @MVajeeha

Reported 2022-10-03 07:44:08

@HyperopticCS Internet has been down in the area (Isleworth, TW7) since 9am this morning with no updates on any of your platforms nor can you be reached on the phone even after waiting 30 mins! You've tweeted updates on an issue in NW9 before, surely you can do the same here?

Donny Venter @donny_venter

Reported 2022-10-03 07:18:41

@HyperopticCS Does that mean the engineer will only arrive then or the issue will be resolved by then?

JitanEDM @JitanEDM

Reported 2022-10-03 07:15:09

At this point I’m considering just signing up to @virginmedia will probably get it installed faster than @Hyperoptic will fix my internet.

HyperopticCS @HyperopticCS

Reported 2022-10-03 06:39:05

@aferoz007 @Hyperoptic @HyperopticBuild We're not thrilled to have made you sad and disappointed in our service, Asad. Please reach out to us in the DM, and we will inspect this issue for you. https://t.co/z1MV7PGhIl

JitanEDM @JitanEDM

Reported 2022-10-03 06:31:47

Aside from the ofcom rules, the £8.40 a day is no where near the price of the inconvenience to my daily life having no internet for 9 days now…atrocious and I bet when they do fix it @HyperopticCS won’t even begin to acknowledge this fact and just refer me to @Ofcom

Asad Feroz @aferoz007

Reported 2022-10-03 06:06:34

Still getting messages from @Hyperoptic @HyperopticCS @HyperopticBuild about the issue and their struggle to find an Engineer to fix it. So sad after all this still getting messages but no real work done by them. So disappointed with the service getting by Hyperoptics SAD

Donny Venter @donny_venter

Reported 2022-10-03 06:06:21

@HyperopticCS @JesusFr Is there an outage in the Ilseworth area? I have no internet

Annika Mathew @AnnikaKanwal

Reported 2022-10-03 04:32:47

@HyperopticCS internet has gone down in Isleworth, is there an outage issue in West London?

Annika Mathew @AnnikaKanwal

Reported 2022-10-03 04:28:18

@HyperopticCS internet has just gone down in TW is there an outage issue here?

HyperopticCS @HyperopticCS

Reported 2022-10-02 07:30:05

@DrEllisCrawford @Hyperoptic Hey there! We're sorry to hear about this! This is not the way we operate and we sincerely apologize. Since you've raised a complain our team will be in touch regarding this and will work on fixing the issue.

LBRGamer @lbrgamer_twitch

Reported 2022-10-01 16:36:17

@Beesley1Carlie @Hyperoptic @HyperopticCS Whoever initially installed it, the wiring wasn’t allowing the light through the fibre so engineers came to fix it but said I should be able to ask for activation now it was sorted but still nothing…

Ellis Crawford @DrEllisCrawford

Reported 2022-10-01 15:45:40

@Hyperoptic Hi @Hyperoptic - your engineers, while installing new cabling, damaged the water supply to my home and we've been left without hot water, and have a potentially damaged boiler, due to attempts of your engineers to fix things. Complaint in with Hyperoptic.

Asad Feroz @aferoz007

Reported 2022-10-01 15:39:10

@lbrgamer_twitch @Hyperoptic @HyperopticCS Yes even all offering to run and up by Tuesday max but this @Hyperoptic @HyperopticCS still working transparently to resolve the issue what a joke

Tom Bacon @tom_bacon

Reported 2022-10-01 15:02:55

@virginmedia @HyperopticCS It is an outage. It's been going on since 27th August. It is still not fixed. Had to end my stream early today because of this: https://t.co/NY8MPzGKZM

Shukran Ali @ShukranAli16

Reported 2022-10-01 12:27:12

@Hyperoptic Been waiting for ages no one is resolving my issue

Lee Jones @thisleejones

Reported 2022-10-01 12:09:45

@HyperopticCS @Hyperoptic I’ve been trying to raise a complaint since end of August. Your support system appears broken entirely. Please could you ***ist?

Emilia (She/Her) #TransRightsAreHumanRights @EmiliaB71

Reported 2022-10-01 10:22:58

@SkyvoryThings @FaustFury @SkyHelpTeam @SkyUK @Plusnet I am with Hyperoptic. I'm on a 1Gig connection and in 6 years time I've j my had to call them once to reset the traffic flowing to my router. That's the only issue I've ever had. As well, they have consistently ensured that my contract was on the best deal available. Excellent.

Asad Feroz @aferoz007

Reported 2022-10-01 09:46:33

@Frank_Allen__ @HyperopticCS They can’t resolve the issue, as there is issue in Reading area since 7 days and it’s still not attended !! Such useless company running by unprofessionals not sure how they get license from @Ofcom

Asad Feroz @aferoz007

Reported 2022-09-30 18:02:43

@Hyperoptic Pathetic internet service, I’m without internet since last 6 days now and still no sign of engineer to come and fix it.. don’t believe on fancy words they’re rubbish @HyperopticCS

CustomerServiceTruth @truthtellerGB

Reported 2022-09-30 12:37:36

@HyperopticCS @Hyperoptic we are experiencing intermittent slow internet or lost of connection int eh entire building (200 flats) for the past weeks. We had your service for three year with never an issue. Clearly something is wrong. Any report of issues in CR0 area?

Virgin Media @virginmedia

Reported 2022-09-30 08:16:29

@HyperopticCS @tom_bacon Hi Tom, really sorry to hear you have been having service issues with us! And that you are considering other providers. Have you been experiencing issues due to an outage? If not, please give us more info so we can offer some troubleshooting support! All the best. ||MT

Jjd13 @Jjd132

Reported 2022-09-30 04:59:49

@HyperopticCS any idea when service will return to SE5? I have been trying to reach you guys for 48 hours and no response. Internet also down for 48 hours so far.

Kevin@global citizen @kevinziyizhao

Reported 2022-09-30 02:40:46

@HyperopticCS Thanks have you discovered the issue causing no internet?

manf @manff_

Reported 2022-09-29 13:07:51

@HyperopticCS can you reply to my DM please, internet's down and I need it to do my job

Victoria Perea-Usher @VUsheruk

Reported 2022-09-29 13:04:53

@HyperopticCS @Hyperoptic They did & thanks. Could we request a text update when there is down time so that we know what the issue is? Many thanks

HyperopticCS @HyperopticCS

Reported 2022-09-29 10:38:06

@VUsheruk @Hyperoptic We apologise for any inconvenience caused by this downtime, and our teams have confirmed that it affected multiple areas all at once, but they managed to resolve the issue, and restore the service to everyone who was affected. We hope yours is fine too!

HyperopticCS @HyperopticCS

Reported 2022-09-29 10:33:41

@ThatGuyWale_ @Hyperoptic But, we would like to work on it together Wale. If your connection wasn't a part of the brief outage we had going on at multiple post codes, we would like to invite you to our DMs to investigate your connection further: https://t.co/z1MV7PGPxT https://t.co/YAZMmxLc5r

HyperopticCS @HyperopticCS

Reported 2022-09-29 10:01:13

@ThatGuyWale_ @EE @Hyperoptic Oh no! On our end we have found a fix and the connection should be back up and running, the router might just need a quick turn off and back on now. Please let us know if you are experiencing any more issues with our connection. https://t.co/z1MV7PGPxT

Victoria Perea-Usher @VUsheruk

Reported 2022-09-29 09:57:06

@Hyperoptic our internet is down in Acton. W3 postcode. Please fix, its been down for 60mins!!!

HyperopticCS @HyperopticCS

Reported 2022-09-29 09:57:06

@KrongCapital @Hyperoptic Hi there! We have noted a wider issue and the team is working on resolving it as quickly as possible. If your connection is not back yet, please reboot your router and let us know in DMs if it works now. https://t.co/z1MV7PXSzT

ɢᴀᴠɪɴ @WhosThatGav

Reported 2022-09-29 09:42:18

@HyperopticCS Hi, Is there outage in the NW10 area?? I don't appear to have any internet. Thanks.

Krong Capital @KrongCapital

Reported 2022-09-29 09:41:33

@Hyperoptic Internet is down in central london. Need fixed ASAP.

HyperopticCS @HyperopticCS

Reported 2022-09-29 09:39:17

@dixa91 @Hyperoptic Hi there! We are sorry to learn you are experiencing troubles with the service, and we can check if your account is affected by any wider issue. Could you please DM us with the postcode and flat number so we can take a closer look? https://t.co/z1MV7PGPxT

Uppili @UARE247

Reported 2022-09-29 09:30:33

@hyperoptic are you down presently in the Hertfordshire area?

Nitin @NTulswani

Reported 2022-09-29 09:28:51

@HyperopticCS your service is down in East London. Can you please give an update when it will be back up and running?

deeksha @dixa91

Reported 2022-09-29 09:28:44

@Hyperoptic internet down. Any updates?

Liana_no more wars @ResistNarrative

Reported 2022-09-29 09:15:21

@HyperopticCS what’s going on with WiFi connection??? Down west london

Realist @ManUnited0731

Reported 2022-09-29 09:11:55

@Hyperoptic @HyperopticCS Hi, is there any outage in your services for HA7 area?

Tser Alex @Al3xTser

Reported 2022-09-29 09:05:41

Outage again in NW9 a week after last outage. We WFH is not funny @Hyperoptic @HyperopticCS #hyperoptic

Ellie F @Elinor2022

Reported 2022-09-29 09:01:44

@HyperopticCS ****o - the wifi is down at BS31 - haven’t seen anything from you as to when it will be fixed? Makes working from home quite the challenge! Please can I have an urgent update. Thanks

Giada #IstandwithUkraine #FBPE #Resist 3.5% 🌊🇪🇺 @GirlGiada

Reported 2022-09-29 08:53:07

@HyperopticCS do we know when the outage in London E16 is going to end? Myself and the other residents in this area aren’t able to work from home…

CHEUK YIN WONG @Rwcyw

Reported 2022-09-29 08:43:10

@Hyperoptic service outage in east london? No internet for over an hour and no answer on your customer support line. Any fixes soon?

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