Beth Davies @_beth_davies_
Reported 2021-01-27 13:13:35
@HyperopticCS must be up there with the worst. Had wifi fitted three days ago, they left before it was all up and running and it’s been down ever since. Emailed, called, requested a call back and all amounted to nothing. Still no working wifi.
Ruby May @RubyMayMot
Reported 2021-01-27 12:51:21
So a @HyperopticCS engineer has accidentally cut off internet to our flat AGAIN and they’re not going to fix it for a week....It’s not like I can use coffee shop WiFi in lockdown, how am I supposed to do my job??
Neil A.Evans @NeilEvansRocks
Reported 2021-01-27 06:51:38
Hey @HyperopticCS - I’m getting ads from Community Fiber in London promising 3gb up/down - just wondering if you have any plans to bump the speed on your service? Currently got your full package but I’m ***uming the cabling you’ve installed is good up to 10gig?
Zara Todd @toddles23
Reported 2021-01-26 12:52:20
.@Hyperoptic @HyperopticCS have left me without internet or a landline phone for over 24 hours as a disabled person working from home and dependant on online food deliveries they've offered no support while they fix the issue
Robert Topping @mynameisrobertt
Reported 2021-01-26 05:58:26
After sitting on their hands for 2 months before fixing a no connection issue @Hyperoptic have again failed to provide a stable internet connection – ridiculous, awful provider. Will probably have to wait another 8-10 weeks to get a solution.
Reported 2021-01-25 11:14:50
@S***yVixenx This is why if you can get them, I'd suggest 'Hyperoptic' as an ISP, they have never gone down on me once, and the longest I was put on hold was 2 mins just for them to check something ^-^
Reported 2021-01-25 02:59:39
@GamersNexus In the UK it can vary dramatically where you live like anywhere else. Here in London I've had a 1GB up and down for the best part of nearly 8yrs. Some ISP only deal in flats and new builds like my @Hyperoptic. Others like BT and Virgin offer slower but still fibre in many places.
Reported 2021-01-24 09:36:29
@AcidJiles This depends on which provider you're switching from. If it's Virgin Media or Hyperoptic - then unfortunately you'd have to notify them. But any other provider on the Openreach network? No problem. 😎
Matt Skaife @MattSkaife
Reported 2021-01-23 15:34:53
@JpColburn @Lewislunn_1999 @btsportufc @HyperopticCS Apparently a BT update issue now nothing Internet provider can do more to fix
Reported 2021-01-23 15:24:10
@MattSkaife @Lewislunn_1999 @btsportufc @HyperopticCS I’ve just bought UFC 257... have the exact same issue fml
Matt Skaife @MattSkaife
Reported 2021-01-23 13:47:05
@Lewislunn_1999 @btsportufc I've tried to get fixed with @HyperopticCS. They claim its a BT issue. Though now I'm 'in Stockholm' not Romania apparently and still can't get the app to work. 🤦♂️
Samuel Mattioli @Samuel_Mattioli
Reported 2021-01-23 13:33:51
@HyperopticCS WiFi down for over an hour, tried to call twice unsuccessfully , tried live chat unsuccessfully, sent you a message but still nothing
Bridget Gildea @BridgetGildea
Reported 2021-01-23 08:41:19
@david_stillwell @guneet_malik @mhallsworth @Karminker @CamUniBIT Weirdly, my hyperoptic bill went down this month; I’m idly wondering why but not enough to look into it yet (hyperoptic is great). Just as a contrast!
The F L G @ForzaLiveryGuy
Reported 2021-01-22 13:12:25
@BennyCentral ....Wishful thinking, I am on 1GB up and down with @Hyperoptic and only get a max of 280Mb/s on @Xbox - Even less via Microsoft store on PC. 🤷🏻♂️
Lauren Bateman @lauren__bateman
Reported 2021-01-20 05:57:26
@HyperopticCS hi - our service is down. Can you please urgently advise? I have sent a DM also
Lucy Clarke @lucy201917
Reported 2021-01-20 04:32:28
@HyperopticCS hey our internet seems to be down in Salford Quays area, do you know when this will be sorted? Thank you😊
Reported 2021-01-19 07:18:09
500Mb up and down for £35. Getting the same deal renewing and upgrading as the sale price for new customers. Go on then. #Hyperoptic
Reported 2021-01-19 04:37:50
@tavellas13 @Hyperoptic Hey hey, that does not sound right. Drop us a DM with your account details and we'll try to fix this for you. https://t.co/z1MV7PGhIl
Sandesh Nair @sandeshnair
Reported 2021-01-18 18:01:03
@Hyperoptic I have been using hyperoptic from last 2 years. 150MB speed. Fanastic service , NO disruption, great customer service and quick. resolution. Never faced any issue.
Moving to another location which unfortunately doesnt have hyperoptic. Thanks Hyperoptic team.
Pub landlady @petrateal
Reported 2021-01-18 16:43:26
BT offered this in June but the gov turned it down. Hyperoptic is owned by Boris Ivanovic. Apparently they employ 600 people and he likes to build luxury yachts in his spare time.
Panayiotis Tavellas @tavellas13
Reported 2021-01-18 16:11:21
Check out my Speedtest results! 17.2 Mbps down and 23.6 Mbps up. is this 500mbps @HyperopticCS ? https://t.co/fkzrTvX325
Reported 2021-01-18 09:15:44
@HyperopticCS are you experiencing a lot of failures in the last days? How come that it takes almost SEVEN days (WOW!!!) to send an engineer out and fix my faulty line? This is very disappointing considering that many are required to WFH :-(
End Data Poverty @datapoverty
Reported 2021-01-18 05:21:12
@guardian This is such important & welcome news from @HyperopticCS but it's important to remember the issue of #DataPoverty goes beyond education.
It can limit job and universal credit applications, and simply disadvantage those from poorer families.
mark house @RMmhouse
Reported 2021-01-17 13:55:43
@HyperopticCS service down again. same time as last week (that took 16 hours to resolve). Let me guess - phantom engineering team on the case. lordy what a poor service
aaron atkins @azzo69
Reported 2021-01-17 13:38:38
@MartinSLewis please help with a broadband/fibre provider @HyperopticCS . Outage last week for approx 24hrs and now another tonight for who knows how long. Been having constant drops too since install. I’ve asked to leave penalty free but apparently this is acceptable
Paisley Wright @WrightPaisley
Reported 2021-01-17 11:56:42
@HyperopticCS @HyperopticCS WiFi is down in SW16 been on hold for what seems like forever trying to speak to someone
Marissa Griswold @marissagriswold
Reported 2021-01-17 10:35:50
@HyperopticCS ****o! Our internet is down in E1. Wondering if there is an outage in the area?
Reported 2021-01-16 09:25:07
@HyperopticCS @chparky Also seems to be down in SE15...
Reported 2021-01-16 05:44:42
@MONR0WE @RilwanLucas I had hyperoptic, they arent in all areas just yet but if can get it you wouldnt be disappointed. I had up to 1000mbs download and upload and I was paying £40 month.They didn't go down once in the whole year I was with them, when i had virgin it was down for 3 whole months!!
Eleni Papadopoulos @elenip92
Reported 2021-01-16 04:56:00
@chparky @patrick_manaton @HyperopticCS Yep it’s down (yet again) for us too in E15. Was working for an hour tops this morning for us before going down and affected our working from home yesterday. Very hard to not get frustrated
Eleni Papadopoulos @elenip92
Reported 2021-01-16 04:54:29
@chparky @HyperopticCS DM’d yesterday afternoon too, it went back up for an hour tops this morning and has gone down again...really frustrating
Jonathan Charlery 🇱🇨🇱🇨 @Rhahkeem1
Reported 2021-01-15 18:16:32
@HyperopticCS internet still down in E15 😞
Patrick Manaton @patrick_manaton
Reported 2021-01-15 16:29:38
@HyperopticCS @chparky Sorry to jump on this thread but think the service is back down. Am in E15 as well
Reported 2021-01-15 15:33:36
@HyperopticCS Hey my internet connection in west London is intermittent, very unstable. Is there an outage today ?
Reported 2021-01-15 08:19:59
@HyperopticCS Down again (in my area?). I wonder whether there's a systematic issue?
Bristol CTO @20ping3
Reported 2021-01-15 05:22:59
@HyperopticCS Sustained outage here in Bristol for the third time in just over a year. Not good enough. Blaming a “third party” (again) is not a good look.
Reported 2021-01-13 11:39:33
@Hyperoptic howdy, I'm regularly getting very slow bandwidth or no connection at all, is there an issue in the Stratford/bow area?
Reported 2021-01-13 11:13:46
@HyperopticCS What was the cause? Which locations were down?
Reported 2021-01-13 10:54:12
@HyperopticCS Service is down again! Twice in a week. No one on online chat or picking up phone.
Shahriar Nejatbakhsh @Shahriar69
Reported 2021-01-13 10:45:40
@HyperopticCS Internet is down again. When is it likely to be up and running again?
Susannah Wright @susannahwright
Reported 2021-01-13 10:45:38
@HyperopticCS is there a problem with broadband in SW London? Lost connection.
Jonny Payne @FoodTravelGuru
Reported 2021-01-13 10:42:56
@HyperopticCS internet is down in my block of flats. Is there a service outage?
Alex Littlefield @A_Littlefield
Reported 2021-01-13 10:36:39
Hi @HyperopticCS - my connection is down despite all green lights on router. Is there a wider connectivity issue?
Jonny Payne @FoodTravelGuru
Reported 2021-01-13 10:30:05
@Hyperoptic internet seems to be down in my block of flats. Is there a service outage?
Dan Harvey @DannyJ_Harvey
Reported 2021-01-12 14:27:33
@HyperopticCS Thanks for getting in touch. The internet speed seems to have drastically improved since so hopefully should no longer be an issue. Should this change then I shall DM you with my details.
Martin MacKinnon @Pepsi_Punk
Reported 2021-01-11 09:42:37
@HyperopticCS hey! is there a known issue in EH6 currently as my connection has been really unstable since about 12:45 :(
Prity Patel @prityytirp
Reported 2021-01-11 09:04:07
Trying to wfh and the internet has gone down. Earliest @Hyperoptic can help is Friday 😡 pretty **** i would say! @HyperopticMD #lockdown2021 #wfhlife
Prity Patel @prityytirp
Reported 2021-01-11 09:01:53
Trying to wfh and the internet has gone down. Earliest @Hyperoptic can help is Friday 😡 pretty **** i would say! #lockdown2021 #wfhlife
*:･ﾟ✧ 𝒜𝓃𝑔𝑒𝓁𝒾𝒸𝒶 *:･ﾟ✧ @angelicajiajing
Reported 2021-01-11 01:57:49
Right, the hyperoptic router is faulty which means no wifi so I can’t go to cl*** anyway LMAO and some dude is only coming on Tuesday to fix it 😂 welp
Luke | 🤖 @an0key
Reported 2021-01-10 11:39:58
Also, if you sent a storm via your hyperoptic uplink, they just down your port... bah! twice.... schoolboy.