Is Hyperoptic currently down? Live Status and Outage Reports

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Bertie Hallums @bhallums2

Reported 2021-07-28 09:46:02

@Dafydd_62 @Hyperoptic Aye, I believe that BT have teamed up with EE to cover their outages in the same way. The first time we got hot with a 24hour+ outage, I wasn't able to get the unlimited data, I resolved that as soon as I could and had to use it multiple times in 12 months.

Bertie Hallums @bhallums2

Reported 2021-07-28 09:23:31

@tommo_68 @HyperopticCS Had exactly this experience earlier this year. Then they sent the wrong person to "fix" it. Currently without internet since 4pm yesterday.

Bertie Hallums @bhallums2

Reported 2021-07-28 09:22:12

@HyperopticCS Nope. He's 100% wrong. Worst customer service when things go wrong. Worst response times when the connection is down And it goes down *a lot*.

Bertie Hallums @bhallums2

Reported 2021-07-28 09:20:44

@ashic @Hyperoptic At least it works for you, just wait until it doesn't. Response times, fix times and customer support all non-existent. Customer service is limited to sending memes.

Andrew Hall @ajhall23

Reported 2021-07-27 16:30:00

@Hyperoptic my internet has been down since 4pm yesterday. Any idea when it will be back. I work from home so it’s kind of essential. L2 postcode.

Eda @e_dosh

Reported 2021-07-27 10:27:42

@HyperopticCS our broadband has been down for 3 hours now in E3. Is this an area issue?

Donna ✨ @donnakean_x

Reported 2021-07-26 18:04:56

@Edin_Reviews @HyperopticCS I’m having the same issue with Chromecast not connecting anymore and I’m in EH5.

PicoutputCls @PicoutputCls

Reported 2021-07-26 09:04:13

@HyperopticCS We've been having issues with Google services randomly failing on our devices (as pictured) since Thursday 22nd July. I understand from my neighbors that there is an Edinburgh wide issue with IPv6 at the moment. Can you confirm this? https://t.co/Rpp1jCpykn

PicoutputCls @PicoutputCls

Reported 2021-07-26 08:40:39

@Hyperoptic We've been having issues with Google services randomly failing on our devices (as pictured) since Thursday 22nd July. I understand from my neighbors that there is an Edinburgh wide issue with IPv6 at the moment. Can you confirm this? https://t.co/IbVds2hDR5

Andrew Girdwood @AndrewGirdwood

Reported 2021-07-26 07:06:39

@HyperopticCS @GraemeMann https://t.co/VMHt496ThX sites not loading either. Google DNS issue?

Christopher Lowson @Christo68718584

Reported 2021-07-25 15:33:46

@HyperopticCS @SA_montero My address is: 58A Ashley Gardens, Ambrosden Avenue, London SW1P 1QG — can you tell me what is happening with my broadband which seems to be down?

SMontero @SA_montero

Reported 2021-07-25 14:22:16

@HyperopticCS good evening, E17 here and Hyperoptic is down too, :(

Kawatabake_Sanjuro @kawatabake

Reported 2021-07-25 12:17:00

@HyperopticCS good afternoon- I am in SW8 and Hyperoptic is down here. Do you know what is occurring?

EviL Ras @EviL_Ras

Reported 2021-07-23 12:54:57

@krispykremeUK I have 1gbps up and down with @Hyperoptic. Get your *** round here with some Donuts and you can run social media from here!

Carolina Marialva @CahMarialva

Reported 2021-07-23 07:01:43

@Hyperoptic My internet went down yesterday morning and it's still not back. Me and my husband work from home, so I called many times, and everytime was a different update - first the engineeer would be on site by 3pm, then by 8pm, then he didn't get access to the building

Paul Thompson @tommo_68

Reported 2021-07-21 15:32:44

@HyperopticCS @Josie_Warden We lost our Internet recently for 3.5 days and over a weekend as they couldn't access the premises they needed to get to. Don't expect then to rush to fix it.

Commodity Hunter #MBGA @BermudaBat

Reported 2021-07-21 14:38:08

Why is @Hyperoptic down in W6?

Josie Warden @Josie_Warden

Reported 2021-07-21 13:19:55

.@Hyperoptic ****o our internet has been mainly down in SE5 for the last few days. Any idea what’s going on? Many thanks

Liam @lgladdy

Reported 2021-07-21 04:30:11

@HyperopticCS Hey, we’re all good your end :) It’s an issue inside LINX London it seems, probably Twitch’s end with their peering.

Liam @lgladdy

Reported 2021-07-21 03:50:41

@HyperopticCS Hey @twitchsupport - looking at Twitter, you’ve been down for hours now for people affected by this. Misconfigured firewall change given those affected just can’t connect to https://t.co/qPEofhou4Z at all?

Liam @lgladdy

Reported 2021-07-21 03:45:55

Weird Twitch video CDN issue this morning it seems. Can’t watch any streams on @HyperopticCS, but it’s fine on mobile. Can’t connect to https://t.co/qPEofhou4Z to load the playlist for streams.

JasonK @JasonK47230171

Reported 2021-07-21 01:42:07

@Hyperoptic please come down the road to Frederick street. @GNetworkComms are unable to provide decent enough installs for @OneHousing to allow-but they will allow @Hyperoptic

Marie @MarieCS666

Reported 2021-07-20 10:25:41

@HyperopticCS No internet in London, E3. Can you tell me anything about this issue? Thx

Antoni Domanski @DomanskiAntoni

Reported 2021-07-20 10:21:29

@Hyperoptic hi… what’s happening with the outage in SE1?

Oliver Black @ollie299792458

Reported 2021-07-20 06:57:32

@Hyperoptic Maybe hold off on the promotion until your full fibre connection is up and running again? Instead of 'roaming' could your team be working on fixing the current outage?

paul may @mayfishtp

Reported 2021-07-19 12:15:56

@Hyperoptic my bb has been down all day. I've sent a support ticket at lunchtime, no reply. Whats happening? I'm running out of mobile data. I'm at S11 8FD. Some info and time scales would really be appreciated. Thanks

Dena Tahmasebi @Dena_tahmasebi

Reported 2021-07-19 10:11:49

@HyperopticCS wifi down on w10. Please help urgently

abby @abbyscho_

Reported 2021-07-19 07:18:09

@HyperopticCS hi why is my wifi down in e1 pls

Cyberian @iso27032

Reported 2021-07-18 01:18:10

@virginmedia What is your max down/up speed? Can you do better than @Hyperoptic ?

Craig Morrison @craigvmorrison

Reported 2021-07-17 17:05:26

@timeasley @EE @virginmedia @SkyUK I had @Hyperoptic in my last flat, 1gb up, 1gb down, it was perfect, fibre straight to the flat. But only available in certain areas. I’m now stuck with not even Virgin as an option

Neil Cocker @NeilCocker

Reported 2021-07-17 05:10:03

@Hyperoptic Hey folks! Any idea when service is likely back up in CF10? Went down at about 11pm last night.

Ben @benp

Reported 2021-07-17 03:36:26

@HyperopticCS I have no connectivity E4. Can you advise what's going on.? Looking at down detector it seems quite widespread Ed

Jake @jakehyslop

Reported 2021-07-16 02:59:54

Our @Hyperoptic broadband is down (for the first ever time in the 16 months we’ve had it though which is pretty good going), but happening on a work day morning when you’re WFH is really not ideal. If it’s not back on by 09:00 I’m going to have commute into the London office 😭.

Rahul Chintawar @RahulChintawar2

Reported 2021-07-15 08:49:37

@HYPEROPTICS1 Network is down in my area, S3 8JT , Sheffield, please resolve the issue urgently , We have been keep calling customer care but no resolution yet

Dave Woodyer @realdigidave

Reported 2021-07-15 05:31:29

@HyperopticCS Hi, service appears to be down in Salford M5. Do you know if this is likely to be fixed this morning? Thanks

John Manning @soto_desu

Reported 2021-07-14 11:57:58

@virginmedia Of course! It's the instability that's the issue. Rarely is this recorded in the status. Hyperoptic are looking more attractive every day...

Yuvaraj @Yuvaraj77706881

Reported 2021-07-14 07:56:07

@Hyperoptic broadband down last 2 hours in G77 area. Any update

Jared Evans @jarede

Reported 2021-07-13 13:45:36

@Hyperoptic is your service down in the E9 area?

Charlotte-Nichole 🌿 Lifestyle & Interior Blogger @charlonichole

Reported 2021-07-13 12:16:01

@HyperopticCS absolutely disgusted. Still without internet, 1 whole days worth of work gone because you have still yet to fix the issue! No one is replying to me nor returning messages! Is this how you treat paying customers?!

Hyperbolic Function @hbfunction

Reported 2021-07-13 10:00:37

@Hyperoptic @HyperopticCS - my internet has been down for a week and your customer service has been appalling. I am really disappointed and need someone to urgently deal with this. I have raised a ticket and had calls but it’s appalling.

Yo™ @Yondon6

Reported 2021-07-13 03:33:35

@HyperopticCS internet is still down in w12. Do you know when will it be fixed?

politicians shouldn't lie @politicianssho1

Reported 2021-07-13 03:18:20

@BBCTomEdwards Been connected to @virginmedia and not been able to play a single video on twitter Now I'm back on @Hyperoptic there's no problems at all Looks like a @virginmedia @TwitterSupport issue