Is Hyperoptic currently down? Live Status and Outage Reports

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Danielius Gnizinskas @5legs

Reported 2022-05-23 18:55:17

@HyperopticCS internet down at M5 for last hour+, any update?

Kathy Horne @Kat_Yoga

Reported 2022-05-23 14:57:56

@HyperopticCS ****o! Internet has been down since 16:45 today. My account says it’s still down. Is it normal for my internet to be down this long?

Adamsky @Adamskyyyyy

Reported 2022-05-23 14:21:47

@Hyperoptic @HyperopticCS service is down at EH11 1ZH

George Mol @mol_george

Reported 2022-05-23 14:21:12

@Hyperoptic the internet is down for residents in building A SL1 2NW

John Matthew @Matttyyyv

Reported 2022-05-23 13:18:53

Internet being down has truly messed up my entire day! @Hyperopticcs pls, I can’t be having zooms and uploading 500gb files via mobile data

CityFibre @CityFibre

Reported 2022-05-23 11:20:22

@1MacKinnon @dougiewestender @PseudoValdez @Hyperoptic @kaukabstewart @GlasgowCC @MyGlasgowCC @AngusCMillar @alisonthewliss Hi, thank you for taking the time to get in touch with us, we are very sorry you’ve encountered this issue. Please can you fill in your details on our online form so our team can get in touch to rectify the problem? https://t.co/02kv2inHOT

Steven Jones @StevenNT

Reported 2022-05-23 10:53:07

@Zalamandrr al nice, shame that Hyperoptic didn't arrive give an ETA but I think any Altnet is good these especially if you get 900 up and down too

Kamila Shamsie @kamilashamsie

Reported 2022-05-23 05:56:43

@HyperopticCS ****o, my wifi is down in nw8. Is this an area outage or is there a problem specific to my flat?

Fing Internet Alert @outagedetect

Reported 2022-05-21 11:46:14

✅ Minor Internet #outage ended: #Hyperoptic in #England since 16:35 resolved after 5 min, impacting #Aldgate #Lewisham #Bromley +5 areas 🇬🇧 Get notifications with Fing Desktop 👉 https://t.co/DWSFIrxa1L #hyperopticcs #Hyperopticdown #Hyperopticoutage #Hyperopticup https://t.co/n9NIYFbA67

Dr. Ray Campbell #GoldStrike @RayCampbell19

Reported 2022-05-21 08:08:39

@virginmedia As soon as Hyperoptic or Community Fibre is available here, I'll be cancelling my contract with Virgin Media. You had your chances and you still let me down.

Vimal Karadia @vimalkaradia

Reported 2022-05-20 16:44:52

Still no fix and zero updates from the @Hyperoptic support team. Embarr***ing service from a firm who claim to have 24/7 support. 3rd day without internet, when my wife relies on it for work. Total joke

Fing Internet Alert @outagedetect

Reported 2022-05-20 14:56:14

✅ Minor Internet #outage ended: #Hyperoptic in #England since 19:45 resolved after 5 min, impacting #Lewisham #Woolwich #Battersea +4 areas 🇬🇧 Get notifications with Fing Desktop 👉 https://t.co/DWSFIrxa1L #hyperopticcs #Hyperopticdown #Hyperopticoutage #Hyperopticup #evenings https://t.co/qTlybYMsIH

Fing Internet Alert @outagedetect

Reported 2022-05-20 14:36:14

🆙 Minor Internet #outage ended: #Hyperoptic in #England since 18:55 resolved after 35 min. 🇬🇧 Get notifications with Fing Desktop 👉 https://t.co/DWSFIrxa1L #Hyperoptic #Hyperopticdown https://t.co/VbM1PGkcSH

Fing Internet Alert @outagedetect

Reported 2022-05-20 14:06:13

⚡ Minor Internet #outage detected: #Hyperoptic in #England since 18:55, impacting #Lewisham #Woolwich #Battersea +4 areas 🇬🇧 Live map and ****ysis 👉 https://t.co/qV9dG4dtgi Retweet if down for you too #hyperopticcs #Hyperopticdown #Hyperopticoutage #nointernet #evenings https://t.co/17qEeDPR7N

ＲｉｃｈａｒｄＮｅｉｌ @RichardNeil13

Reported 2022-05-20 13:29:09

@Hyperoptic Hi. I’ve been unable to connect to the PlayStation Network since yesterday. Everything else on the Wi-Fi is ok and the PlayStation Network isn’t down. Please could someone have a look into this?

Exxon Valdez 🇺🇦 @PseudoValdez

Reported 2022-05-20 12:07:10

@dougiewestender @Hyperoptic @kaukabstewart @GlasgowCC @MyGlasgowCC @AngusCMillar @alisonthewliss Absolutely - many utility contractors actually lift them and replace them after the work it complete - @CityFibre did this on other streets as have many others but @Hyperoptic just smashed them (they are only 4yrs old) and replaced with this dreadful fix

Exxon Valdez 🇺🇦 @PseudoValdez

Reported 2022-05-20 10:16:42

So after weeks of this supposed awful temporary fix being completed by @Hyperoptic on Pitt St it's still there despite promises that it would be replaced and wearing down already @kaukabstewart @GlasgowCC @MyGlasgowCC @AngusCMillar @alisonthewliss - utilities getting away with it https://t.co/4yZS3BoB9M

HyperopticCS @HyperopticCS

Reported 2022-05-20 07:18:30

@vimalkaradia @Hyperoptic Hey there. We're really sorry to hear that your internet is down. We'd love to have a look at this. Can you please send us a DM with your address and info and we'll look right into it. https://t.co/z1MV7PGhIl

Cynthia @Me__Cynthia

Reported 2022-05-19 18:38:10

@HyperopticCS @Hyperoptic Oh no ha ha. I just had an email stating about some works to be carried between 20.00 and 6.00 for 4 days. So was just laughing how people are supposed to spend their evening if the internet goes down :)

HyperopticCS @HyperopticCS

Reported 2022-05-19 15:55:20

@BeeeRighteous @Hyperoptic Definitely not what we want to happen, please do reach out to us so that we can troubleshoot the issue together! https://t.co/z1MV7PXSzT

paulusthewoodgnome 🇺🇦💙 @woodgnomology

Reported 2022-05-19 11:51:31

@OliverBoaler @HyperopticCS Don't fancy committing to a new contract when I've just left one and this could go live any moment. I'm just furious that I was misled. I was re***ured, more than once, that the network issue would be resolved by now. If they had said 'We're not sure' I'd have kept my ISP going.

Sam Tennant @Samueltennant

Reported 2022-05-19 10:16:23

@HyperopticCS Hi! After years of nagging, and months of install prep - our development had 'gone live' on the Sales Web Site! Problem is, upon trying to sign up to the special deals on page one, page TWO dumps us with the RRP! Please help! Thanks!

HyperopticCS @HyperopticCS

Reported 2022-05-18 09:47:56

@rageshctech @NOWTV_It @Hyperoptic @bt_uk We're here to help. Feel free to send us a DM with your info and more on the issue and we'll do our best to help. https://t.co/z1MV7PGhIl

K @Kara74080641

Reported 2022-05-18 03:35:54

@HyperopticCEO we have an outage in our area as a result of a maintenance window last night. However HO don't know about it and I was told after 40 mins on phone is 'more time needs to p***'. This is a ridiculous update and I have no confidence. Someone must know what happened!

Mohit Dudeja @MohitDu52670498

Reported 2022-05-18 03:19:58

@Hyperoptic Hi team, I have been trying to resolve my issue with regards to wrong indirect debit in my account, but unable to do so, could someone pls help

Sashdefornia @sashdefornia

Reported 2022-05-18 00:03:51

@HyperopticCS my internet stopped working at some point yesterday. Reported the issue, it was investigated but an engineer is only available in a week's time. I would like your company to investigate who was at my site yesterday to trace back where the issue is. Can that be done

L R @Loubna_Rg

Reported 2022-05-17 11:56:34

@HyperopticCS @Hyperoptic Thanks for the swift answer but I am still waiting for a solution to my problem beyond the “please be patient we are looking into this” that I am getting from the customer service since 3 weeks

L R @Loubna_Rg

Reported 2022-05-17 11:35:13

@HyperopticCS @Hyperoptic I just did. I would really appreciate if you can help with my issue

Loubna R @Loubna_Rg

Reported 2022-05-17 11:29:36

@HyperopticCS I got impressed the first time too but for now I am struggling with customer services who can’t understand why my line is down since 3 weeks..

Loubna R @Loubna_Rg

Reported 2022-05-17 11:27:55

@Hyperoptic That would be great if that was working… my line have been down for 3 weeks now and customer service is being very unhelpful. Central London location while I am working from home

Loubna R @Loubna_Rg

Reported 2022-05-17 11:09:43

@Hyperoptic @HyperopticCS my internet connection suddenly disappeared 3 weeks ago and no one from the helpline seems to be able to help! I am the only one in the entire building with the issue and tour engineers can’t find a solution so I keep being asked to wait. Can you advise?

Rachael @Rachet1988

Reported 2022-05-16 18:06:13

I've got 10 mins of the movie left and Hyperoptic has gone down. I'll just make up the ending shall I?

HyperopticCS @HyperopticCS

Reported 2022-05-16 09:37:38

@SRDBlue02 @Hyperoptic None that we are aware of, Raeeza. If you have an issue with the connection, DM us your account details and we will check your line.

Raeeza.D @SRDBlue02

Reported 2022-05-16 09:31:48

@Hyperoptic is there an issue with the speeds today?

Irate Socialist (she/her) 💙💚💜 @iratesocialist

Reported 2022-05-16 05:24:56

@HyperopticCS My partner did it from his account, Doubting Thomas. Please speak to @sw9housing and sort out this access issue once and for all. I gave you guys the emergency number for SW9 on Christmas Day but y'all claim no one answers. Someone always answers for me 🤔

Irate Socialist (she/her) 💙💚💜 @iratesocialist

Reported 2022-05-16 04:47:26

@HyperopticCS Already did that. You made excuses about access. The same excuses that you made in December, so you knew access was a problem and did literally nothing to solve the problem in five months. Why?

Amie Sy @iffyamieee

Reported 2022-05-15 15:39:46

@HyperopticCS my Broadland has not been working for the past 5 hours. I work from home could you please provide from support with this issue?

Tom @Mr_THJC

Reported 2022-05-14 12:33:47

@katie_pilot See if you can get Hyperoptic. They are the only ISP I have never had an issue with.

HyperopticCS @HyperopticCS

Reported 2022-05-14 07:08:37

@KabiHossein @Hyperoptic We're sorry for not responding to you sooner, Hossein. We hope that's not the case anymore, but if your connection is still down, please DM us your details, and we'll check that for you ASAP. Thanks. https://t.co/z1MV7PGhIl

Omran Belhadi @BelhadiOmran

Reported 2022-05-14 00:33:26

.@HyperopticCS internet has been down since yesterday 8pm. I can connect to wifi but not the internet tried rebooting the router several times. what's going on?

Grumpy Man @TheGrump3Man

Reported 2022-05-13 17:15:46

@Hyperoptic Is the line down?!?

DeezNuts @DeezNut67048336

Reported 2022-05-13 17:02:55

@HyperopticCS FIX MY INTERNET

Hossein حُسَيْن @KabiHossein

Reported 2022-05-13 16:56:29

Hi @Hyperoptic, my Internet is not working. I'm using my mobile data. Please fix before there is a riot in my house.

NecroGaming @NecroG4ming

Reported 2022-05-12 07:05:04

@ItsMadJohn @Hyperoptic @HyperopticCS Can't catch a break mate. I'm moving over to Plusnet on 23rd. Ain't gonna fix the problem I've had for 6 years though as its still BT's infastructre :(

ColumbiaTRA @ColumbiaTRA

Reported 2022-05-11 08:32:05

@THLP_ASMA @TowerHamletsNow @Hyperoptic @THHomes @CllrKabirAhmed Thank you Asma. We've pointed out this problem repeatedly. Imagine if you were getting dressed and a person appeared at your 7 storey window without warning! 😱

ColumbiaTRA @ColumbiaTRA

Reported 2022-05-11 08:29:06

Yet again @TowerHamletsNow has allowed fibre installers (this time @Hyperoptic) to abseil down our buildings without notifying @THHomes residents that their privacy was going to be violated. Very poor. cc: @THLP_ASMA @cllrkabirahmed https://t.co/0PGuFLDZnj

NAVI tuf0xy @tuf0xy

Reported 2022-05-09 07:20:03

@SquashyJG all down to your infrastructure bro, if you can get full fibre like hyperoptic do it next best thing is your BT line. All the vodafones/zen/skys ect legit just use the bt line that every house already has. my ****s still copper/aluminium so the bt route is impossilbe so VM pain

Gavin @phatgav

Reported 2022-05-09 04:31:05

@HyperopticCS internet is still down in Nottingham. Has not worked since early Sunday morning. Any updates as to what the issue is and how long until it’s fixed?

james @james48367984

Reported 2022-05-08 10:51:35

@Hyperoptic Broadband has been down all day. Can’t get any of my work done. Can’t watch Netflix/YouTube on my day off. When will it be fixed? #hyperoptic

Zoltan Burgermeiszter @zburgermeiszter

Reported 2022-05-08 06:27:48

@Hyperoptic please check ticket #2222170. My internet is down.

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