Is Hotels.com currently down? Live Status and Outage Reports

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Tyler Smith @Frdmstang

Reported 2023-01-27 21:18:29

@hotelsdotcom How do I report a bug in the IPhone app? My wife and I are experiencing the same problem on both phones.

ginny young @horseygin

Reported 2023-01-27 15:29:51

@hotelsdotcom is your rubbish app broken again? It wont load 🤬🤬

Tiira @TiiraR

Reported 2023-01-27 13:45:03

@hotels.com doesn't honor their giftcards they issue. They do not work and are useless

Nate @Ruby_N8

Reported 2023-01-26 19:20:49

@hotelsdotcom worse customer experience ever! Refuses to understand the problem just repeats messages from the script. Appears have no level 2 support that can think outside the script

Nate @Ruby_N8

Reported 2023-01-26 18:41:21

@arnaudversini @hotelsdotcom Agreed! It appears to be broken and they don't care - Stay away!

Seeking Truth @Seeking55112473

Reported 2023-01-26 13:56:58

@hotelscomhelp Please fix the bug on your website chat. VERY annoying :(

Steven Bitkower @SBitkower

Reported 2023-01-26 11:54:47

@hotelscomhelp I have used https://t.co/SgEQcYTelZ many times in the past but now I have an issue that I can’t get resolved. I have been hung up on numerous times and I never yelled at any of your agents. But this is it. I will never use or recommend your site again.

Zlon Nusk @ImDiffer_ent

Reported 2023-01-24 18:57:26

@Expedia @ExpediaHelp and their affiliates @hotelscomhelp @bookingcom @travelocity are officially the worst companies to book any sort of travel through. They clearly don’t vet their vendors and refuse to issue refunds to their customers!

Tim Wild @wildy79

Reported 2023-01-24 16:44:20

@murray1867 @nrushfor @CTFCofficial @SkyBetLeagueOne @swfc @hotelsdotcomuk And then there’s also the cost to the travelling club. The players would have gone down last night and stayed in a hotel, and I don’t think they’d have gone for a travelodge, coach hire and other transportation costs.

Tim Wild @wildy79

Reported 2023-01-24 11:07:31

@murray1867 @nrushfor @CTFCofficial @SkyBetLeagueOne @swfc @hotelsdotcomuk My parents are down there and have stayed just the fun of it. Treating it as night away instead.

Rebecca Mahmoud @BooBird65

Reported 2023-01-23 12:59:05

@hotelsdotcom what on earth is happening to your app? I’ve been using your app for 20 years and it has never been worse. Fix it.

namita @namita06231699

Reported 2023-01-19 05:42:15

@hotelscomhelp Have given the details long back. But have any revert any revert from your side on my registered email id. What do we understand by this???? It’s been 3 years we are awaiting for our money. Please resolve the issue on urgent basis and provide us the refund.

Nonstop Eurotrip #OnTour 🇺🇦 @nonstopeurotrip

Reported 2023-01-19 04:51:54

@MilfaitJ @hotelscomhelp @superalbs It's nothing like Italy 🤣🤣🤣 I've never had a problem like this anywhere in Europe or SE Asia

William Modlin @marketguy48

Reported 2023-01-18 17:01:23

@nonstopeurotrip @hotelscomhelp @superalbs I remember staying at the Crowne Plaza in Delhi many year ago. It was fine but I made them clean the room 3 x before I was happy. There was broken gl*** on the bathroom floor!

whereverthewindsblow @timbreen03

Reported 2023-01-18 03:44:46

If you want to book a hotel, in the UK, in London don’t bother with @chorushotelhydepark and certainly do not not go through #hotelsdotcom You will get nowhere if you have a problem with your booking, reservation or stay … avoid! @hotelscomhelp @hotelsdotcom @hotelsdotcomuk

Ben @Benjimon999

Reported 2023-01-17 15:12:42

.@hotelsdotcomuk your supervisor, who correct me if I'm wrong was working out of an Indian call centre, not a problem with that. However when I'm asking for an email for your legal team and I'm told he's the highest point of contact it can be escalated to?

Ben @Ben_365

Reported 2023-01-17 05:23:32

@hotelsdotcomuk hi guys, i have an issue with a gift voucher, do you have an email address for support/help?

☮BadAsh☮ @VTSquirrely

Reported 2023-01-16 18:40:21

- @hotelscomhelp goes down while trying to book a room in NYC for over an hour - **TAKES SCREENSHOT OF ERROR W/ TIMESTAMP JUST IN CASE** - **Checks bank account next morning** - Me to every agent who uttered the words: "the reservation is non-refundable" the last 48 hours: https://t.co/o3ViQAdEdV

Kat Greenaway @MrsG8311

Reported 2023-01-16 11:45:52

@hotelscomhelp how do I make a complaint? Your virtual agents are telling me I can’t but surely that can’t be right? I need to escalate an issue I’m have after 3 emails and 2 long chats (and an apparent escalation) with virtual agents have got me nowhere!

MarcoPoloPlaza Cebu @5StarInCebu

Reported 2023-01-16 06:03:00

Merienda Cena Walk down memory lane with friends as you sip sikwate and nibble on Cebu’s delicacies of rosquillos,otap,binignit and more. Served at the Lobby Lounge daily, 2:30pm to 5:30pm at Php450 per person until January 31. +639190836768 hospitality.ceb@marcopolohotels.com https://t.co/hUX6P2pjDN

HG @persephoneFane

Reported 2023-01-16 04:24:56

@hotelsdotcom @steinlodge you will get a filthy room with broken furniture ! this is a scam company . they take you money dont provide clean rooms dont reply to complaints then feign interest ... total scammers Avoid !

Tori Taylor @toritaylor

Reported 2023-01-15 15:56:29

I usually LOVE @hotelsdotcom & it's one of my favorite travel reward programs, but their website + customer service has been brutal today. Multiple reservation links broken, glitchy chat bots, no accessible support — I cannot book a hotel room on here today to save my life😫

Surfshark @surfshark

Reported 2023-01-15 01:14:52

@ahmadzuhairi @hotelscomhelp ****o Ahmad! We are sorry to hear that you have encountered this issue with our VPN. Could you please contact our customer success team at support@surfshark.com so that they could look into it further? Thank you! 🦈

Katie Jane 🦝 #1 Arven Stan (She/Her) @katiejanenaps

Reported 2023-01-13 14:12:01

The original hotel, @motel6, told us that they refunded @hotelsdotcom and that it's up to @hotelsdotcom to p*** the refund to us. https://t.co/6Pa0sfCpBw claims that they will not issue refunds per their policy and that they haven't received the refund.

Noel Casey @NCaseyChemist

Reported 2023-01-12 20:18:28

@aojacobs ***arak1 @ExpediaUK @hotelscomhelp @bookingcom @bookingcom flights by #gotogate are #unregulated & provide no protection if you have any #customerservice issues. If you have a problem you are at high risk of losing your flight & money. Refunds are impossible to obtain even for legitimate reasons. #CaveatEmptor-Buyer Beware.

Mona @Frk_Mona

Reported 2023-01-12 12:31:57

Yeah, no thanks. I've tried to fix this since 2020. After being lied to and about, it's really not up to me to fix this. @hotelscomhelp has a misguiding name, since they're really not any help at all.

Ciara Pritchard @Cpritch14

Reported 2023-01-12 12:14:18

@hotelscomhelp Is there someone senior I can speak to regarding a hotel issue? I’ve tried speaking to someone on the app but they’re not being helpful.

HG @persephoneFane

Reported 2023-01-12 04:45:58

@hotelsdotcom avoid this Scam company. you get filthy broken room , no recourse , they avoid refunds and ignore. they feign concern then do not pay . Avoid scammers.

🦨🦨 DAB QUEEN 🦨🦨 is 🦨🦨PRO CHOICE🦨🦨 @thedabqueenS

Reported 2023-01-11 08:48:04

So @hotelscomhelp and @Expedia do you intend to give me all my damn money back or what? I have all the receipts and bank statements. Fix this mess already. 9/9 https://t.co/gikOaL369J

Bill_UT @bill_ut

Reported 2023-01-10 14:38:56

@hotelsdotcom Tried this on an iPad, two android phones and this is what you get. I'm typing this on Twitter so it's obvious that I have an internet connection. Please don't ask me to DM. Just fix it. Sorry to be rude but the time I spend on DM with no success is too often https://t.co/BU665gpq7G

Brendan Levy @brendan_levy

Reported 2023-01-10 14:37:42

@hotelsdotcom good morning you thieves. I am still waiting for somebody to resolve my issue. On multiple occasions you have just clicked out of chats and never responded. Have asked for the legal dept many times and just ignored. Pls don’t use these guys. Absolute scam

Shane Funk @TheBigFunk

Reported 2023-01-09 10:26:17

Update: @hotelsdotcom has processed a refund for me, thanks guys!

Mattis Larsson @mattisxy

Reported 2023-01-09 07:13:43

@hotelsdotcom hey. I’ve removed myself from your newsletter twice, as well as disabled any email communications through my account page. I’m still getting emails from you almost every day. I’ll start reporting as spam from this point. Can you look into this issue?

Shane Funk @TheBigFunk

Reported 2023-01-08 21:27:56

Thread: I have been using @hotelsdotcom for years and never had a problem,a few months ago I booked a hotel and when I arrived they said they didn't have any rooms and that they would refund my money. That being the case,I booked another hotel nearby through the app...

cakeforbreakfast @cakeforbreakfa2

Reported 2023-01-08 16:13:56

@hotelscomhelp the update for the app is absolute garbage. I go answer a text message or something and it’s right back to the start page every time i come back. Pls fix this.

Daniel Paul Klein @DanielPaulKlein

Reported 2023-01-08 13:28:18

@hotelsdotcom @stregishotels @Hotels.com money is being taken by this company ,am told no manager , the company blaming the hotel , hotel blaming the company yet this dude @marcobalia senior manager is doing what exactly instead fixing the issue viewing my LinkedIn profile, to do what exactly intimidate !?

Maree Yaylaci @MareeYaylaci

Reported 2023-01-07 21:39:33

@hotelsdotcom My itinerary number is 9210526891982 and my email is nesbie@tpg.com.au. I have had multiple emails from the so called Customer Support Team, but the emails don't connect and my questions are never answered, I just get some generic reply to delay and wear down!

Conrad Bengaluru @BengaluruConrad

Reported 2023-01-07 06:36:47

𝑩𝒓𝒊𝒏𝒈𝒊𝒏𝒈 𝒕𝒉𝒆 𝒉𝒆𝒂𝒕 𝒕𝒐 𝒕𝒉𝒆 𝒑𝒂𝒓𝒕𝒚! What’s the one thing more refreshing than an ice-cold ****tail? An ice-cold ****tail with a peppery kick! Come down and up your spirits at The Lobby Brew. Please contact: +91 88844 28234 blrkr.fb@conradhotels.com https://t.co/9afhvk1ZjU

Conrad Bengaluru @BengaluruConrad

Reported 2023-01-07 06:31:05

𝑩𝒓𝒊𝒏𝒈𝒊𝒏𝒈 𝒕𝒉𝒆 𝒉𝒆𝒂𝒕 𝒕𝒐 𝒕𝒉𝒆 𝒑𝒂𝒓𝒕𝒚! What’s the one thing more refreshing than an ice-cold ****tail? An ice-cold ****tail with a peppery kick! Come down and up your spirits at The Lobby brew. Please contact: +91 88844 28234 blrkr.fb@conradhotels.com https://t.co/GIIgL200gD

Dirtybacon @dirtybacon

Reported 2023-01-06 17:29:16

@hotelscomhelp just as an update, talking on the phone got me nowhere, but the help through this service fixed the issue. You are amazing.

OBC @bittercold

Reported 2023-01-05 19:24:58

@hotelsdotcom what in the **** is going on with your site? Had one booking cancelled while I was asleep. No joke. Next six days of current trip do NOT show on your site or app. Freaking out about now through Jan 11. Please fix this pronto. https://t.co/YT4PpkEVdj

HG @persephoneFane

Reported 2023-01-05 04:29:24

@hotelsdotcom @Wine_Valley_Inn Scam company, filthy room with broken furniture they pretend customer services, total sham , AVOID.

Maggie Morrissey @technologytotea

Reported 2023-01-04 18:39:56

@hotelsdotcom It seems the problem has been sorted and I was able to book.

Piers J @pbdj

Reported 2023-01-04 15:46:28

@hotelscomhelp This is happening to me too on my searches on you app and on mobile safari. Think you guys are experiencing a wide issue

Jay North @JayNorth1989

Reported 2023-01-04 15:40:49

@wincey_s @technologytotea @hotelsdotcom @Expedia Yeah they are. I’m having the same problem

Jay North @JayNorth1989

Reported 2023-01-04 15:39:14

@Robbie_SA_R @hotelsdotcom Same here. Tried different browsers, wifi, 4g, different devices. The websites broken 🤦‍♂️

Jay North @JayNorth1989

Reported 2023-01-04 15:36:22

@technologytotea @hotelsdotcom Expedia Help got in touch (I explained there’s the same issue on https://t.co/YaLJ9Lr1Of too) and they said they are working “diligently” to solve the issue…

Sarah Winship @wincey_s

Reported 2023-01-04 15:35:54

@technologytotea @hotelsdotcom Same problem with @Expedia ***ume they are all same company

Jay North @JayNorth1989

Reported 2023-01-04 15:33:53

@technologytotea @hotelsdotcom Same problem with Expedia too (they’re the same company) we’re also currently looking on https://t.co/bEMp0FLMJt haha

Maggie Morrissey @technologytotea

Reported 2023-01-04 15:33:01

@hotelsdotcom @Wine_Valley_Inn Yep your website isn’t working. Tried to book this hotel and same problem.

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