Reported 2021-07-28 02:19:44
@hotelscomhelp The problem is that I do that and then you ignore what I say. You make it impossible to escalate a complaint.
It'll work in the short-term, but next week you'll receive a Letter Before Action from me.
JustCallMe___Porter (IG igoby_porter) @RPorterSr
Reported 2021-07-27 19:06:54
@dontegreeneCOS @hotelscomhelp @MarriottBonvoy I got burned this 🏀 season down in Florida! #PorterSalute
M.R. Burgess @MikeFTR
Reported 2021-07-27 18:31:37
@hotelscomhelp Why has it taken over a month to hear back about an escalated case for a refund caused by an issue with your website?
Reported 2021-07-27 16:29:50
@hotelscomhelp I made a serious complaint that you ignored for over a week, then when you replied you hadn't read it and ignored every SERIOUS issue. You've admitted liability for all errors due to incompetent staff. You need to respond to my complaint ASAP. DO NOT FOB ME OFF.
Reported 2021-07-27 14:05:52
Do not use @hotelscomhelp @hotelsdotcom A website glich left my wife & kids stranded without a hotel after a 5 hour drive. Hour wait to talk to someone, refusing to issue a refund or offer an alternative. Staff at @TheC***ara rude & dismissive
Deepraj Mukherjee @deepmjee
Reported 2021-07-26 22:57:58
@hotelsdotcom We would like to hear a response from you. This issue should have been resolved by now.
Andrew McCullough @AndrewMuckaluck
Reported 2021-07-26 19:11:40
@hotelsdotcom have you down as having air conditioning in the rooms. Just incase I get a heatwave for my birthday, can you confirm this is correct?
Reported 2021-07-26 12:51:56
@hotelscomhelp The guy who is responsible for Turkey is taking care of this issue. I will share the details if he cannot.
Paul Street @pauljstreet
Reported 2021-07-26 05:59:41
Somehow managed to find a company even less helpful than the hotel with the issue. Thanks @hotelscomhelp
Reported 2021-07-25 21:21:41
@hotelsdotcom @hotelscomhelp if you say you’re going to call to solve a problem, you should call - especially after escalation!
Kevin Henahan @KevinHenahan
Reported 2021-07-25 13:58:33
@hotelscomhelp Same frustrating experience. Trying to get through via phone and text. Problem: review questions are in Spanish. Want it fixed.
Stewart F @furmedge78
Reported 2021-07-25 12:34:56
@Broken__Monkey @hotelscomhelp Disgrace that, mate. Any chance the Hilton in the city centre can step up to the plate and help out with a free room to help out? Or try the Crowne Plaza just down the road from the airport if they have any availability.
Kara Cahoon Hopkins @karachop
Reported 2021-07-25 11:43:43
@hotelscomhelp How can you in good conscience allow rooms to be booked using bait and switch pics. Upon arrival, I feared for my safety at this former homeless shelter. DO NOT stay here. I didn’t even put my bag down. I immediately left! Refund PLS! https://t.co/hItQUW36P5
Reported 2021-07-25 08:59:28
@hotelsdotcom Hi, can you please explain why I booked a hotel from you, where up to 2 kids stay free, your agent tells me to pay €700 extra to add my kids? On the official site it says the room is up to 4 people, on your site it says 2 kids stay free so what is the problem then.
Romain Vernoux @RomainVernoux
Reported 2021-07-24 15:48:32
You guessed right! No news in 4+ days. I chased the issue already, and they claimed they need more time 😅 So @hotelscomhelp @hotelsdotcom what's your next move? I'm myself starting to write everything up and keep all proofs of our exchanges to get the story published :)
Mia Gerardi @miaseera
Reported 2021-07-24 12:43:53
@hotelscomhelp rented hotel with broken A/C and no other rooms. Contacted you for help moving to a new hotel-- spoke to someone after waiting 30 mins who said they’d help. Was placed on hold for an hour (I took a ss of the hour and 10 minute mark)… and then was hung up on…. https://t.co/YgzTJaYBLe
Danielle Morton @dtothemorton
Reported 2021-07-24 10:41:42
@hotelscomhelp I booked a hotel last night, arrived and the air con wasn’t working and it was meant to be an air con room! I’ve been told@I can have a refund but you need to issue it. I cannot get to speak to anyone after trying all day!!!!’
Reported 2021-07-24 05:50:06
@hotelscomhelp You mean the one where you ignored my previous messages, had a guess at the issue and insulted me?
Someone needs to call me. TODAY. I will be sending a Letter Before Action next week if not.
Reported 2021-07-24 04:47:47
@hotelsdotcom Shame there was no housekeeping when we rented from you ! Filthy room with metal shards in broken bed- no reply agin from you re complaint !
Chris Harper @CPHarper
Reported 2021-07-24 03:59:50
@hotelscomhelp Frankly it’s far too late. We arrive at our alternative accommodation tonight. Had to book it while still on the hook with your unrefundable property we knew we would never get into but might be charged for. You could tell me how to make a complaint but you can’t fix the error
Kevin Thorley @kevinthorley
Reported 2021-07-23 22:12:38
@IanPavelko @Model3Owners @elonmusk @hotelsdotcom On a recent trip, planned my hotel with PlugShare :) Out of 4 chargers, 1 was broken and 3 were ICE’d by 2 cars (they parked as well as they read). Yay for very long charging cables!
Reported 2021-07-23 19:22:14
@hotelscomhelp your app needs the ability to search for hotels that don’t allow pets “No Pets”. My daughter has a severe allergy and searching for hotels is a problem.
Kevin Kunkel @Sopstic
Reported 2021-07-23 16:57:47
@hotelscomhelp I need the transaction processing team to contact me ASAP or if I can contact them directly I need to resolve this issue now because I was already checked into my room when you guys canceled my reservation
François Hussard @FHussard
Reported 2021-07-23 16:05:25
I want to book hotels with reimbur*****t of cancellation due to covid by @hotelsdotcom ; it hasn't work on website for 10 hotels. I have been calling french plateform for the last 8 hours ; still out of work neither. Wat can I do to deal with issue ?
mm k @cestlaviemonam
Reported 2021-07-23 07:54:04
@bookingcom @hotelsdotcom guests Do not stay at Hyatt House Mount pleasant @HyattConcierge Most stressful hotel experience in years completely didn’t process our reservation despite “guaranteed booking” , broken bathroom, didn’t have room keys for us. Mngmt said “so sorry”
Reported 2021-07-23 07:18:32
@hotelscomhelp Very disappointing customer experience for issue with booking. Long waits for ‘human’ chat ending in being cut off whilst typing a reply. 2 attempts, auto system requests booking no, followed by £ does anyone have £ on their phone keypad? Need to talk to someone.
nameseiW eiuoL @louster200
Reported 2021-07-23 00:02:16
@tmwsiy holy **** dude (no pun intended). This is awful to hear and a total shame by @hotelscomhelp. The one time I booked through them they helped me out with an issue that came up and refunded a non-refundable reservation.
Apparently **** is something they don't to put their hands on
Britney O @BROmetz92
Reported 2021-07-22 15:37:00
@hotelscomhelp customer service has been absolute trash. I’ve already been on the phone once without resolution of an *easy* fix, the online chat where the agent just left the conversation because they didn’t know what to do, and now I’m on hold for 30+ minutes. 0/10
Reported 2021-07-22 15:36:17
@DnDNerd4Lyfe @hotelscomhelp I used @Expedia when I booked a hotel for a concert. Booked it a year in advance and never had a problem when I tried to check in. I’ve never heard anything good from https://t.co/xYXziTjN3n. I hate to hear about what happened! They should definitely give your money back
Victoria Doppke @VictoriaDoppke
Reported 2021-07-22 15:05:31
Was on hold for 45 minutes yesterday with @hotelscomhelp eventually hung up as it was past 8pm. Today I called at 12p only to be told the servers were down. Called back at 2pm and been on hold since. Our hotel this weekend cannot keep our RSVP that's already paid for!!!
C. M. Allen @CMAllen65898401
Reported 2021-07-22 12:46:38
@otrebor1605 @travelocity @CheapOair @hotelscomhelp All down. I've been posting on their FB also to try to get info.
Dimitrios Bizopoulos @dim_mpizos
Reported 2021-07-22 12:44:33
@Nopes15 @Airbnb @hotelsdotcom @Expedia thats because they are using CDN akamai, which is down. Many bank services are down also due to that.
Natalie Roetzel Ossenfort @notesXnatalie
Reported 2021-07-22 12:28:20
@Airbnb @vrbo and @hotelsdotcom websites are all down. Something smells suspicious.
Reported 2021-07-22 12:15:35
Anyone else experiencing outages with @delta @hotelscomhelp @Airbnb @fedex @ups @HomeDepot @DraftKings? - all these sites are DOWN!!!
Reported 2021-07-22 12:09:54
@otrebor1605 @travelocity @CheapOair @hotelscomhelp Expedia is down as well...
Reported 2021-07-22 12:06:00
@Airbnb @hotelsdotcom @Expedia All the hotel booking websites are down all together... so strange.
Roberto Lewis @otrebor1605
Reported 2021-07-22 12:03:09
Anyone know what's happening here. @travelocity @CheapOair @hotelscomhelp and more all down ! https://t.co/K4n8nBh3Ie
Taylor Miles @tayloramiles
Reported 2021-07-22 11:57:35
@Rose_Thibodeaux @AirbnbHelp @vrbo @HiltonHotels @hotelscomhelp @Orbitz all down too. https://t.co/XxkUxUyXQ9
Reported 2021-07-22 10:21:00
If you have children, DO NOT STAY @HolidayInn Lake View Cambridge. Ongoing issue involving my children and our stay at the hotel at the start of July! Very average customer service!!! @Ukhotels4u @hotelsdotcomuk @MartinSLewis @BBCWatchdog @shortstay_uk @BBCCambs
Reported 2021-07-22 07:26:40
@JaimieAndrews18 @hotelscomhelp I’ve come to the conclusion that they are short of funds so they rob people of their money, disgusting company I hope they get shut down. Also they really need to invest the money in employee who can do there job
Reported 2021-07-22 06:34:40
❌ Our main phone line is currently down❌
This has been temporarily transferred to a mobile, if the line is busy when you call contact Central Reservations: tel 00353 57 8695946
Alternatively you can email firstname.lastname@example.org https://t.co/9vLXvIGD2K
Reported 2021-07-22 04:33:12
@hotelsdotcom i booked from Them it was appalling ,dirty ,two single beds with dangerous shards of metal sticking ,furniture was broken and smelled awful - on review they sent a voucher for a free night that they never honoured - - have ignored mails, and messages - avoid- clearly fraudsters
Reported 2021-07-22 03:36:54
❌ Our main phone line is currently down❌
We apologise for any inconvenience at this time.
In the meantime you can contact us by email: email@example.com or via the enquiry form on our webpage: https://t.co/EbJocIfgP4
Thank you for your patience. https://t.co/eaWxGUouk2
Nick Poisson @NickBobDickFish
Reported 2021-07-22 00:07:20
Astonishing customer service from
@hotelsdotcom - you can book a hotel on their site, but when it comes to rectifying an issue you're told, "we were unable to contact the property". I had them on the phone guys, maybe try that?
Reported 2021-07-21 21:41:23
@hotelsdotcom @hotelscomhelp Your customer service has been atrocious. Been on hold for hours and nobody ever picks up. A hyperlink on your website somehow had me calling NEW ZEALAND and that was a $50 phone call! Terrible, terrible, terrible service. The feces was a Hyatt problem but the service is yours
Reported 2021-07-21 17:07:09
@RosenburgChris Hey Chris, @hotelscomhelp would be happy to help you with any problem you have!
SJ 🇺🇸🇨🇦🏳️🌈⚖️ @Jawjaguy1965
Reported 2021-07-21 11:00:01
@hotelscomhelp @hotelsdotcom sent you a DM on Saturday about an issue - no response. I’m beginning to see why everyone says to avoid your site.
Condensate Rockhound @paisley_brains
Reported 2021-07-20 19:05:01
@tmwsiy @hotelsdotcom @HyattConcierge They don’t call it the Riot House for nothing. Go get a can of gasoline and burn it down
⭕️ DJK ⭕️ @the16v
Reported 2021-07-20 19:04:06
@tmwsiy @hotelsdotcom @HyattConcierge How in the world could it be an issue for your booking agent? 🤦🏼♂️
Reported 2021-07-20 18:19:18
Bed at Hyatt House in Shelton, CT was FILLED with human feces. Hotel won't do anything about it and says it's @Hotelsdotcom issue. Absolutely revolting, shameful and disgusting. @HyattConcierge