Is Hotels.com currently down? Live Status and Outage Reports

Scroll down

Charlie Breslin @CharlieBreslin

Reported 2022-05-23 15:37:03

@hotelscomhelp I have been charged in $57 in extra fees. I tried to call Orbitz for help at time of check in and the phones and chat were down. I was stuck and had to pay the fee. No one will speak to me. I have been swindled. I have never heard of pre-paying a room and then $57 fees at hotel.

Hotels.com @hotelsdotcom

Reported 2022-05-23 12:45:21

@HurstTanky Hi tanky! We're sorry about that. Please message our customer service team at @hotelscomhelp or “Chat us” at https://t.co/8w4i8FWEwP to get your issue resolved. - NO

XP Conference @XPConf

Reported 2022-05-23 07:01:01

Good news for those who have not yet got the hotel room! Due to technical problems in the NH Collection hotel XP2022 bookings the hotel has looked to be full. They are fixing the problem, but if you want to make reservation, send email groups.nhcollectioncopenhagen@nh-hotels.com

Rebecca Lehmann @BeckyLehmann

Reported 2022-05-22 20:58:26

@hotelscomhelp Hi, trying to update my reservation but your phone number and chat are both broken. Can someone please call me?

Barton Willage @bartonwillage

Reported 2022-05-22 18:43:38

Is @hotelsdotcom down for everyone?

Trent Bigelow 🇺🇦🇺🇸 @trentbigelow

Reported 2022-05-22 14:00:18

Today I noticed @hotelsdotcom has a major disconnect from the reservation data they show in the app versus your actual reservations. Could have huge consequences. Potentially a sign of a wider tech/infra problem... ***PE

CuriouslyCory.eth @CuriouslyCory

Reported 2022-05-20 15:02:10

@hotelsdotcom Has refused to issue a refund because they have been unable to contact the property owners. How is this platform even in business anymore? @3onyourside, I'd love to tell you my story about how https://t.co/BVpZoqQbc0 stole $200 from me. #worstcustomerservice

Surname's Enough @odunghat

Reported 2022-05-20 01:16:57

@hotelscomhelp Firstly, you should have a system where one individual is responsible for an issue and not 100. I had already shared my reservation number in this thread, check my previous reply.

Michael F David @MichaelFDavid2

Reported 2022-05-19 16:22:19

@kcluva @hotelscomhelp I don't know if they changed some rules but I have never had that problem with them but the last time I booked was 6 months ago

Choice Hotels @ChoiceHotels

Reported 2022-05-19 00:30:49

@Fedexpilot Not a problem. Our email address is chsm@choicehotels.com. Feel free to email us at any time. Please include your case#293545 in the subject line. Talk to you soon. -HM

Kate Barbee @KateBarbee

Reported 2022-05-18 17:20:39

@hotelsdotcom is despicable, their customer service is sub par, and they are greedy. @HolidayInn in Charlotte, City Center, had no hot water, leaking sink, broken black-out blinds, no valet for the valet parking, myriad issues and both are refusing ANY type of compensation.

Luis @escape_luis

Reported 2022-05-18 00:56:32

@hotelsdotcom @Hyatt I checked in late to Hyatt place in Denver. Came back from dinner. Room super warm. Called down. Front desk stated that A/C is broken. Asked why they didn’t tell me when checked in. Was told by manager because you booked through “third party.” wtf??

Kyle Hessler; Christian, Husband, Father, Promoter @HesslerKyle

Reported 2022-05-17 16:53:33

Thank you @hotelscomhelp for solving this issue!

Kyle Hessler; Christian, Husband, Father, Promoter @HesslerKyle

Reported 2022-05-17 14:54:19

Hey @hotelscomhelp your service today was AWFUL. 1st phone call was 30 mins, we were disconnected and I didn't receive a call back. 2nd call was 50 minutes with one of the worst sales reps I've ever had. He had me on hold for 40 mins and didn't resolve the issue at all. https://t.co/rJj3DPmM48

onur d @onursveta

Reported 2022-05-17 01:27:59

@hotelscomhelp If you can't solve a real problem what's the logic of help page or call center

Connor Murray @Bitcoin_Beyond

Reported 2022-05-16 22:08:00

@jimmie_lenz @CNTraveler @Yelp @Tripadvisor @hotelsdotcom We need to properly align incentives for online reviews and also solve the digital identity problem. We are working on this at @britevue, but a lot more to do 😁

Tyler Lawrence @TheeMasterBolt

Reported 2022-05-16 16:29:58

In fact, this issue has become so long, that after I call back @hotelsdotcom I have to sit on a phone for 20 minutes so the agent can read through a long list of information before they transfer the issue to a supervisor who has to read through the issue for 20 min themselves

Tyler Lawrence @TheeMasterBolt

Reported 2022-05-16 16:29:58

A week later we call back and @hotelsdotcom sends more emails to the hotel for us ***uring we will hear something back in 5 business days. The issue is, after the very email back and forth from the hotel to @hotelscomhelp to us, we’re never contacted about anything.

Tyler Lawrence @TheeMasterBolt

Reported 2022-05-16 16:29:55

Not one to normally call out a company on social media, but im honestly exhausted and this is my last attempt to correct an issue before I just accept a $680 loss. So I guess I’m calling out @hotelscomhelp @hotelsdotcom on this thread

CuriouslyCory.eth @CuriouslyCory

Reported 2022-05-16 14:37:49

When you refuse to provide said information to the property manager / potential scammer @hotelscomhelp refuses to issue a refund saying that it's a "non refundable property". Nor will they offer any ***urances that it's not a scam. 👇

edoreyes @edoreyes

Reported 2022-05-15 16:57:15

@hotelscomhelp What is the point? The help desk of @hotelscomhelp never called me and they refused to send me an email during the last month of back and forth. I was a loyal consumer for 12 years. Now, I am in a big problem because of you.

CasinoHotelPro @CasinoHotelPro

Reported 2022-05-15 12:44:46

@AndrewRangeley @RobEducated The problem with ***PE is that they've been largely unsuccessful in differentiating their brands. If you take a look at their UI/UX (i.e. Travelocity, Hotelsdotcom) they're all largely the same. $BKNG has done a far greater job differentiating and I can tell you I see it

warai @wayoiwarai

Reported 2022-05-15 09:50:44

@OliviaJane0205 @hotelscomhelp Dm @anectodal now to fix your account immediately

OliviaAllenMckenna♥ @OliviaJane0205

Reported 2022-05-15 09:33:01

Anyone know how to actually speak to someone from @hotelscomhelp Cant access my account and spoke to a virtual agent who said they cant help with the issue

andrew duggan @Adugg82

Reported 2022-05-13 02:37:04

@bookingcom @Smith4Adam Same here & tried deleting and reinstalling. Search function just hangs. Only way of getting a location is to Google it then it diverts to the app. Seems we’re not the only people encountering this but you don’t seem too bothered to fix it? I’ve switched to @hotelsdotcomuk app

Marriott Bonvoy Assist @MBonvoyAssist

Reported 2022-05-12 22:59:47

@AndrewGosine Thank you for your reply. We recommend contacting the hotel team directly via +1-415-777-5300 or whatever.wheneverSF@whotels.com. In the meantime, feel free to visit https://t.co/NpEeCR6ump and scroll down to playlist to check as well.

Andrew Gordon @Andrewpretends

Reported 2022-05-12 21:34:13

@LQ run as far away from La Quinta. Booked a room. Was told they weren’t honoring it because of broken washing machines. Left. The employee then told @hotelscomhelp I was a no show. I have asked for them to check their cameras instead they keep ignoring the request.

📷 Paul D 💙💛 @SpotterPD

Reported 2022-05-11 10:46:50

@Tim_Reid79 @hotelsdotcomuk @SpotterjoD @AviationDel @Sibe4me @harleydarcy92 Apparently really good now they have the new visitor centre. Hoping to go down but it's a bit of a trek for a one day trip so looking to stay a couple of days. Not having much luck with accomodation so far though as you can see 😂😂😂

Lisa @lisakennedy87

Reported 2022-05-11 10:04:46

@hotelsdotcomuk @hotelscomhelp This has been and we are still no further we have been told it will be down to the hotel and the hotel is telling us it is down to yourselves. My poor sister is so I’ll with it all.

David Born @davidb0rn

Reported 2022-05-10 18:14:15

@BookingHoldings, this is horrible for your @bookingcom brand. You can’t compete with @Airbnb, @hotelscomhelp, @KAYAK, @Expedia if you’re allowing hotels of this low standard to be on your platform. It’s worse that the problem hasn’t been resolved when given the opportunity.

Annelise @Annelise_N_

Reported 2022-05-10 17:39:16

@hotelscomhelp I slept alone in a hotel room with a broken lock and someone walked in the middle of the night. I have called and emailed multiple times with no one calling me back. This is insane.

Becky Day @BeckydBecky

Reported 2022-05-10 16:22:52

@SpursOfficial @hotelsdotcom Bring it on, counting down the hours... https://t.co/VtNtf2HVBB

Eren @_ereng_

Reported 2022-05-10 16:09:21

@SpursOfficial @hotelsdotcom THEIR NO. 7 LET THE COUNTRY DOWN

Anders Lihme @NoDuFox

Reported 2022-05-09 20:08:56

@cantu2k10 @dallasmavs @hotelsdotcom I found a video - The narrator is not smart though - The female took the two boys (12 and 15) down to see the LAST MINUTES - So no “Har***ment all game” Wrong kid got threatened too! https://t.co/wNPEIcsyB3

Scott Maull @scottmaull

Reported 2022-05-08 13:42:55

@hotelscomhelp my rewards from my recent stay have not been added. I tried your chat function but it was useless. Do you have an email address so I can send my issue for review?

Basil Bhatti @BasilBhatti1

Reported 2022-05-07 12:47:05

@hotelscomhelp I've been trying to get hold of you guys on the phone and webchat to escalate a problem. Webchat virtual ***istant can't find booking, virtual phone ***istant hangs up calls without proceeding to anything. Tried 2 numbers. How do I speak to a human in your team?

richardkingofficial @richardkingoff1

Reported 2022-05-07 05:49:17

@TeeDixie @SpursOfficial @hotelsdotcom We will win the game absoultely, our boys will not let us down! ✊

Alex Yates @AlexYatesYT

Reported 2022-05-07 04:33:06

@SpursOfficial @hotelsdotcom One time im down in London, and its an away game

🇮🇹 @Manu23588

Reported 2022-05-07 04:04:08

@SpursOfficial @hotelsdotcom Our problem against Liverpool has always been to never take our chances away. There are literal edits of us all the way to almost 5 years ago when we didnt take our chances and then they score some jammy goals. Let's take something from this game. COYS💙

Peter Hogg ⛅ @PeterHoggCloud

Reported 2022-05-06 08:33:10

@hotelscomhelp Again, please respond. I've spoken to four people each been re***ured my issue would be resolved; it still isn't.

Richard Holober @RichardHolober

Reported 2022-05-05 15:20:57

5 hrs wasted w @hotelsdotcom. They won't let a medical issue interfere with a consumer #ripoff. Boycott @expedia empire: @Orbitz @vrbo @travelocity @Hotwire @tri***o. @hotelscomhelp said my issue is with @getaroomcom, run by competitor https://t.co/jlmiEq5Z5q. @davidlaz Pls RT https://t.co/dljy9b9yI8

Richard Holober @RichardHolober

Reported 2022-05-05 02:39:06

@hotelsdotcom Reservation for sritthaler1@gmail.com Hampton Inn Walla Walla WA May 5 - May 9. Unexpected medical problem, appointments. Cannot arrive until May 6. Must leave May 8. Don't want to pay for two unused nights or change/cancellation penalty fee. Have email from medical provider

Richard Holober @RichardHolober

Reported 2022-05-05 02:25:20

Hey @hotelsdotcom Any way to treat a long-time loyal customer? I wasted hours trying to get help w. reservation change due to medical issue. DON'T PATRONIZE entire @Expedia empire including @Orbitz @travelocity @Hotwire @tri***o @hotelscomhelp @vrbo They abandon their customers.

Richard Holober @RichardHolober

Reported 2022-05-05 02:17:00

Rip Off Alert. Hours on hold @hotelscomhelp @hotelsdotcom agents/chat trying to change reservation B/C medical issue.They blew me off said call hotel @HamptonByHilton which blew me off. AVOID https://t.co/4DPSp7jrEc @Expedia @Orbitz @travelocity @Hotwire @tri***o Same corporation

Happy Customer @UserExperienceY

Reported 2022-05-04 19:33:44

@hotelsdotcom how is your new map view almost as broken as your old map view

AJ @The_Broski_Boot

Reported 2022-05-04 06:35:36

@Tactical_Times @LAYS @FedEx @Mastercard @PlayStation @Heineken @hotelsdotcom @JustEatTakeaway I was just about to say I was enjoying eating my @JustEatTakeaway while playing @playstation in the hotel I booked on @hotelsdotcom with a nice bag of @LAYS for desert washed down with some @Heineken waiting for my always punctual delivery from @FedEx

David Piggott @dhpiggott

Reported 2022-05-03 04:46:17

@hotelsdotcomuk @hotelscomhelp Thanks for getting back to me - I realised after my initial Tweet yesterday that I should have contacted your separate customer care team account so I did that that they helped me resolve the issue :)

Stephanie Rutt @stephrutt

Reported 2022-05-01 04:19:06

Big thanks to @hotelscomhelp this morning for helping a very anxious me out with the booking issue. Couldn't have been friendlier and more helpful. Now feeling less anxious and ready to start my holiday.

Max Bubuioc @Bubujokovic

Reported 2022-04-29 06:51:55

@hotelscomhelp As expected.. another time waster.. @ExpediaUK.. I’ve been going in circles for days now trying to get an issue sorted. How do I escalate this?

ianhodgson @ianhodgson33

Reported 2022-04-29 04:58:30

@hotelsdotcom ruined our trip the hotel on the 4th April had closed down a long time before https://t.co/CueAVms2hL gave me no help whatsoever I was even told to go somewhere else I was refused a refund as it was clearly my fault and I still haven't been given my money !!!

Is Hotels.com down right now?

Hotels.com Problem Reports

Hotels.com Latest Reports

Hotels.com Comments