Is HelloFresh down right now?
(latest update July 24, 2021)
HelloFresh SE is an international publicly traded meal-kit company. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Jillyn @jayohsul
Reported 2021-07-23 16:36:18
Ok @****oFresh second issue I’ve had with delivery this batch. Left in the sun instead of my shady front porch, no knock, box is covered in ants. 😭
Roks-Ann Roschana @RoksAnnRoschana
Reported 2021-07-23 08:31:35
Can I just that @****oFreshUK have hands down the best customer service I've ever experienced. They smash it.
Jono @Jonaldinho3
Reported 2021-07-22 22:07:00
@IceManIsaac Man, Huskerrs laying down after those 🔥🔥 tacos courtesy of ****oFresh 😏😏
LaurenHoya @DrPepperChica
Reported 2021-07-22 20:14:32
Just gonna say that @****oFresh has solid customer service. It’s rare I have issues, but when delivery delays cause problems (out of their hands) they are so quick to issue a refund and fix my account. Thanks HF!
HelloFresh US @HelloFresh
Reported 2021-07-22 19:39:28
@Beau_Branton Hi there Beau! This is not ****oFresh approved. Please get in touch at 646-846-FOOD (3663) so we can fix this! Otherwise, you can live chat with us 24/7 at https://t.co/xkH8Ai1JM1, using our chat tool on the bottom right corner of the page.
David Boyer @davidaboyer
Reported 2021-07-22 19:27:58
@****oFresh - you never asked me why I cancelled my subscription, one clue is that I am now waiting past 7:00 on a Thu for my Mon delivery. Someday you’ll realize that @UPS sucks. Had no trouble on weeks that @Veho delivered. Hope that @blueapron has this down! I am hungry!
HelloFresh US @HelloFresh
Reported 2021-07-22 19:07:06
@m_magden22 @KingAngelotta Hi Megan! Oh goodness -- we're so sorry about this. That's not ****oFresh approved. Please get in touch at 646-846-FOOD (3663) so we can fix this! Otherwise, you can live chat with us 24/7 at https://t.co/xkH8Ai1JM1, using our chat tool on the bottom right corner of the page.
Rob Playter @IObiRobI
Reported 2021-07-22 18:17:42
@****oFresh do you have an email address I can send an issue with my delivery to? Thank you
François Dominic Laramée, PhD @fdlaramee
Reported 2021-07-22 17:15:47
@Tine_R*** You’ll do fine! ****oFresh recipes are fairly straightforward and well explained. The only issue I’ve ever encountered with subscription boxes, which you won’t have to deal with tonight, is that they sometimes (grossly) underestimate cooking time for poultry. Good luck!
Bethany Tull @Beefyy
Reported 2021-07-22 15:52:49
@****oFreshUK really frustrated when making my first meal today about of my new box to have 2 ingredients missing! 😔 real let down to what I wanted to be an exciting and delicious meal.
Kim Burgoyne-Smith @mrs_essex
Reported 2021-07-22 15:40:39
@GByford75 @discodances @****oFreshUK Yeah, whenever I have had an issue like the odd missing ingredient or something it’s always quickly resolved.
I find them a lifesaver as I’m a crap cook, but I can’t go wrong following the recipe cards and everything all prepped and measured out! 🤣
Haddy 💜 @craftyteawitch
Reported 2021-07-22 05:52:28
@****oFreshUK I'm not sure you can do much to help, I've been refunded the extra delivery charge. I just don't think it's fair to offer an option you can't deliver on whether it be an issue your end or a DPD issue.
ashley @_ashtagging
Reported 2021-07-21 20:19:40
hi @****oFresh I had an issue with my most recent order but I don’t want to **** it up on Twitter- can I DM you or could someone reach out? Thanks!
Rosie Rose, Surviving Grad School 📝🎓 @evelynhaddock
Reported 2021-07-21 18:05:11
@mandylawson7 @****oFresh We’ve had it before. It’s great! Actually all three of these we’ve had before. It’s a trip down memory lane lol
Josh Power @joshp1407
Reported 2021-07-21 12:53:55
@****oFreshUK shattered chilli jam packet for my chilli jam sauce. Don’t want broken plastic. Ridiculous.
Amy Zena @_AmyZena
Reported 2021-07-21 11:23:40
@****oFreshUK hi. Was just on your app about a problem with an order but the app crashed mid conversation! We sorted the problem but I didn’t get the email to send the pic too!
Melissa @Honey_Bee_4
Reported 2021-07-21 09:43:06
Who can spot @****oFreshUK ‘s mistake???
.
.
.
#mistake #issue #meat #food #fooddelivery #notwhatiordered #help #fixit #please https://t.co/RrYvUoaYlG
MAD @MAD_GAMING2021
Reported 2021-07-21 02:59:32
@FmRasher @foxintheboxfm @****oFreshUK I was worried about the portion size but that definitely isn't an issue. I think the meals are so nice and it makes you feel good knowing that its all cooked fresh and they are healthier
🎃HalloweenMcQueen👻 @Halloweenmcqn
Reported 2021-07-20 22:31:48
I ordered @****oFresh while hungry, and I think I may have fallen down the rabbit hole. https://t.co/g81Gd9Ool1
isabella @bellaabeee
Reported 2021-07-20 20:06:32
@****oFresh last week your package was missing sour cream. No problem. Have it in the fridge. This week it’s southwest spice… https://t.co/XeEf9guzBC
FM Rasher @FmRasher
Reported 2021-07-20 17:34:22
@foxintheboxfm @****oFreshUK Yeah will do mate. It justs nice not to have that boring convo with the Mrs about - what shall we have for dinner tonight!? We’ve got set meals for the week to pick from and they supply all these ingredients for those meals so cuts down on food waste too. Will keep you posted 👍🏻
Michaela Ware @michaela_ware
Reported 2021-07-20 16:33:10
@****oFresh Sent! I appreciate how responsive you are when there is an issue.
Bharat Bhandari @bharatbhandari1
Reported 2021-07-20 15:31:00
@TwoPoundPunt @goustocooking Oh what's your discount code mate, we're gonna try it next week, @****oFreshUK is consistently letting us down
Juha Remes 🐧👨💻 @juha_remes
Reported 2021-07-20 14:47:21
Personal experience from ****oFresh and similar services: I love the idea. I'm very busy but I also want to eat healthily, so I get where this is coming from. The problem is, unless you're professional chef, cooking these meals actually takes hours and each box costs a lot. https://t.co/AsF5ERqwJu
StreetsOfRach @Gin_and_bones
Reported 2021-07-20 14:24:24
Gutted I've been using ****ofresh for a few weeks because it means I don't have to think about food or go shopping etc & this week because it's my birthday I treated myself to a 5 meal box with all my fav dishes but there was a problem at the depot so now, no box & no food in
Kelli Marks @kellimarks
Reported 2021-07-20 12:36:34
@ReformedCam @****oFresh @FedEx OMG. I had a similar thing happen but the box only showed up a day late. I watched it via tracking ride around on a truck all day only to get it the following day, room temperature. ****o Fresh refunded me no problem. They have great customer service.
Emma Toms @Drama_Queen85
Reported 2021-07-20 10:34:49
So this is how my @****oFreshUK box arrives... absolutely shocking. There's a different problem with it week after week!! #poor #****ofresh #ripoff https://t.co/5GrJXELQ6U
Emma Toms @Drama_Queen85
Reported 2021-07-20 10:33:08
So this is how my @****oFreshUK arrives... it's one thing after another a different problem every week... absolutely poor!! https://t.co/15kWhd7yDP
Andy Ledger @Lowfeller
Reported 2021-07-20 09:34:07
Have you ever wondered if you could cool yourself down by putting your feet in the ****oFresh cold bag?
After removing the meat & other perishables first, of course
Anna Holsgrove @__anna_
Reported 2021-07-20 02:55:43
@****oFreshUK @allergyuk it’s more than an inconvenience; it could be fatal in some cir***stances. Will you issue a product recall? I’m sure @foodgov can advise on this. I will DM my details to you.
deanna lee @deanna_alva
Reported 2021-07-19 22:18:41
@****oFresh has brought marital problems. But if he would just cut the damn onions correctly, i swear
dannyoleson @dannyoleson
Reported 2021-07-19 15:53:51
@****oFresh @axlehire @FedEx Thanks for the reply @****oFresh. We called your customer support and your rep was very nice and made sure we were refunded and said the case would be escalated. However, refunds don't address the core issue. We like what you provide, but it's useless if we can't rely on it.
Marcu$ @marcusmichaels
Reported 2021-07-19 12:20:17
It’s a real shame that @goustocooking doesn’t care how bad their delivery is. Found ours left in a warm shared area, forcibly wedged on its side leaving red box marks on the ceiling. Complained of a similar issue last time. Didn’t care. Probably time to go back to @****oFreshUK
Brett Mack @phpops
Reported 2021-07-19 11:08:57
Have to admit I've recently become a @****oFreshUK convert. Love the food/recipes but find only 20% of the boxes come with the full/correct set of recipe cards. Does anyone else have this issue?
Toni Simpson @ronus80
Reported 2021-07-19 07:15:44
@allthingsbizzie @****oFreshUK A big issue for us was the amount of plastic used to package the food, not sure Gusto would be any different. We are also veggie and choice was limited with kids who don't want curry for every meal!
Rachael 🏳️🌈 @techpoodle
Reported 2021-07-19 06:26:47
@KatyMontgomerie My home office was 29C at 9am. I've had the portable AC on for two and a half hours and it's down to a bearable 26C. I am also holding onto a ****oFresh Ice pack wrapped in a cloth too and now I am comfortable. But in the actual office when it gets down to super chilly, yikes! 🥶
Briana @brianabreezyb
Reported 2021-07-18 23:52:46
@Pureee__beauty @****oFresh baby. bam problem solved. im going to bring you the recipe cards so you can see what it’s like!
lil vegan noodlehead @gothsoygurt
Reported 2021-07-18 17:32:22
hey @****oFresh hire me to fix your recipes
David Latham @_DavidLatham
Reported 2021-07-18 15:42:40
These @****oFreshUK meals are banging, just had the Lebanese Fruity Lamb and it was 👌 made a right mess of the kitchen mind, best clean it up before @abbiesnape comes back down stairs 🤣 #chefproblems
Nick Sax @NickTheSax
Reported 2021-07-18 15:12:16
Absolutely shocking service from @****oFreshUK. Problem with delivery and the customer service were asking me to call the driver myself to sort it out! That's not customer service. I've worked in the food delivery sector and would be embarr***ed to run a business like that.
Andy Cable @AndyCable1
Reported 2021-07-18 14:01:23
@****oFreshUK AVOID absolute rubbish. Nothing but problems. Spent half an hour on chat to inform of latest problem and gets cut off and nothing resolved
Pink Pansy @talktodenene
Reported 2021-07-18 11:29:26
@****oFresh @twjohnwhalen @scottjstephens Recycling is nonsense in this country, especially in rural America where I live. Please don't **** sunshine up my skirt. Unless you're using biofilm you're adding to the problem. This is an insulting response, to the educated.
Chris Coco O'Connor @ChrisOConnor10
Reported 2021-07-18 09:01:11
@****oFresh what a scam, deactivated my account and they still debit the bank and try to send food saying you have reactivated the account. Wrong and sounds like a scam, I'm £25 down and the chat keeps cutting off. My account has a big red reactivate button. Sounds deactivated.
ANNA WEBB @annawebbdogs
Reported 2021-07-18 05:35:44
The best fun ever! Cooking with @middleagedminx in my Hackney Flat with @****oFreshUK
#Food #dogs #Health
Joanne Good @middleagedminx
Reported 2021-07-18 05:02:16
Down with the kids in Hackney. Watch now: https://t.co/llVqC57bjG
@****oFreshUK @JoWoodOfficial @annawebbdogs @filipe_oliv_
#summernights #diningin #lon****alleries #organicscent #rooftopmakeover #homecooking #summerfashion #lovinglife #****ofresh https://t.co/ua7ABenQ2c
Lima Being @lima_being
Reported 2021-07-18 00:30:38
@****oFresh If you want people to try things out via free meals or gift cards, a forced/"fine print" subscription is going to turn them off. Let them try meals without a commitment!
p.s you also have an issue with bags of meat being open. happened to me and a friend of mine.
Lima Being @lima_being
Reported 2021-07-18 00:27:56
@****oFresh If you want to fix things for other customers its simple.
1. make sure your cust. service people actually listen to and don't argue with customers. If they can't help, they need to find someone who can.
2. remove the "terms and agreements" from gift card and free meal codes.
HelloFresh US @HelloFresh
Reported 2021-07-17 16:04:51
@The_NeilSmith Hi Neil! We're terribly sorry to hear this -- that's not ****oFresh approved. Please get in touch at 646-846-FOOD (3663) so we can fix this ASAP. Otherwise, you can live chat with us 24/7 at https://t.co/xkH8Ai1JM1, using our chat tool on the bottom right corner of the page.
HelloFresh US @HelloFresh
Reported 2021-07-17 09:27:23
@voclairh @FedEx Hi there Laura! We're so sorry to hear you've had issues receiving your ****oFresh deliveries. We'd like to take a look into what's going on, and fix it ASAP. Please PM us your account email address.
Aaron 🏴 @RonnieSalts
Reported 2021-07-17 07:13:05
Fair play to @****oFreshUK. Within 15mins they messaged me, had a look at the issue and have credited my account as well as p***ing this on to their quality control team.
Honestly can't say fairer than that
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