Is Giffgaff currently down? Live Status and Outage Reports

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Graham Watson @CumbriaGraham

Reported 2022-05-24 06:39:27

@EatSleepCycle @rogermerriman Other 1/2 uses iphone5c, 2nd hand about 3 yrs ago off giffgaff. New battery (ebay), wasn't 100% confident to fit but worked. Gets frustrated by apps which don't work on old phones. Didn't know Whatsapp is stopping - that may be a problem too far - family and friend connections.

Johnny Orbital @OrbitalJohnny

Reported 2022-05-24 05:43:10

@giffgaff is there an issue? my sim stopped working around 30 minutes ago, I received a call just before that, everything was fine.. but now it just says 'no service'

mark kitchen @markkitchen5

Reported 2022-05-21 05:31:54

@giffgaff Is it out of the realms of possibility to have someone call me just to put this issue to bed i mean it has been 4 months or is that not quite long enough

Ebony @Ebony_2706

Reported 2022-05-20 09:22:18

@giffgaff hi my phone is not connecting to the network I have been to an O2 shop and they can’t figure out the problem have you got any help ?

tania_nexust @tania_nexust

Reported 2022-05-20 05:58:08

@FelicityCloake @O2 Have you looked at Giffgaff? V reasonable costs, and I've been a customer for years with no issues (one tiny outage in service in all that time)

giffgaff | The mobile network run by you @giffgaff

Reported 2022-05-20 05:15:04

@daevidlowe Hi David. We understand that this would be frustrating. Can you please try clearing your cache and cookies on your browser and trying this again? Please also close down any duplicate giffgaff pages you may have open in your browser - giffgaff Hannah

Callum @ItsCallumtomz

Reported 2022-05-19 11:13:31

Thankfully it’s only been 6 hours since @giffgaff went down, seems to be stabilising so I’ll hopefully be able to make a call within an hour or so

Callum @ItsCallumtomz

Reported 2022-05-19 09:08:45

Always a problem every month with @giffgaff and now I’m really ****ed because they refuse to take responsibility even when you know there is a problem and do all the steps. I’ll get told to do yet another sim swap (4th this year) https://t.co/WMvKy308lj

HGooner14 @HGooner14

Reported 2022-05-19 07:59:26

@giffgaff Yes, I have just raised a complaint in regards to this as it’s unacceptable and I’ve contacted the Ombudsman with regards to this issue as I’m not being able to use the services that I paid for.

Glyn Roberts @WarlockGlyndalf

Reported 2022-05-19 07:42:13

@giffgaff Hi. After several restarts and network resets speed is still unusable. At around 7 am it was OK but from 8am zilch. Now down 0.1 up just fails. Using Ookla Speedtest.

giffgaff | The mobile network run by you @giffgaff

Reported 2022-05-18 08:08:05

@WarlockGlyndalf No worries Glyn, we recommend rebooting your phone several times within this time frame also to help with this and if the problem persists, you can get back in contact with us then - giffgaff Nicole

Glyn Roberts @WarlockGlyndalf

Reported 2022-05-18 07:51:25

@giffgaff How long after switching will I start getting useable mobile Internet speeds? Switched yesterday but only getting 0.2 mbps up and around the same down. Checked the usual solutions but no luck.

chyvalrous @chyvalrous

Reported 2022-05-18 07:44:25

@giffgaff service (both calls and mobile data) are down in RG6

Michael Bankole @championbankole

Reported 2022-05-18 05:21:29

@giffgaff This still doesn’t fix the issue. My email has 2FA active. I left 2FA off for giffgaff so I could access my account from anywhere to request a sim. I will not be able to access my email until I have my phone number HANDY

Heather Doran, PhD @hapsci

Reported 2022-05-18 03:21:36

@giffgaff I’m having real issues with getting data (particularly in towns and cities). My phone says there’s a 4G connection but then says the network can’t be activated. It’s sporadic and happens in Dundee city centre particularly. Is it a data issue or conflict with wifi

𝗕𝗹𝗼𝗼𝗿 @alexbloor

Reported 2022-05-16 18:12:22

Next issue with changing phones... I'd probably pick up a pixel 6 pro... And it's dual sim! Oh but wait, one has to be eSIM. Well I'm sure one of my 2 networks offers eSIM. GiffGaff... No. Three...... No. Genius.

James O'Neill @jamesoneill

Reported 2022-05-16 11:07:28

@virginmedia have you had a most-of-the-day outage in the OX14 area ? My GiffGaff (i.e. O2) fall back gave up, which is usually a sign of abnormal load on their side - many people going from cable to 4G/5G.

John, a modest genius 💙 #FBPE @bradfordlad5

Reported 2022-05-16 09:02:21

@A_D62 @ThreeUK @giffgaff It always used to be a h***le and sales teams would beat you down.

John Woods @Yorksims

Reported 2022-05-15 04:35:55

@JaguarGuitarMan @giffgaff Yes,log into your account,go to this page https://t.co/Wro5b8EqGJ and scroll down until you get to the roaming status section and you'll see if it's switched on or off.

🇺🇦 Dex 💚 デックス 🕹️ @_lagspike

Reported 2022-05-14 04:57:40

@sambrooke @giffgaff I didn't I'm afraid. I don't think it's anything to do with GiffGaff ~ probably a problem with my carrier (3).

Sambrooke Scott @sambrooke

Reported 2022-05-14 04:53:58

@giffgaff @_lagspike Did you ever resolve this issue? I'm getting almost exactly the same; on a Google Pixel (6 Pro) on 3, my son is on Giffgaff and I get "Invalid Number" whenever I try and call. Deleted and re-entered the number, no joy. Can send messages and WhatsApp etc. It's very weird.

C.Glyndwr @CopyGlyndwr

Reported 2022-05-13 03:19:31

@giffgaff Hi there, never had a problem with you before but this morning you took £30 out in automatic top ups for no good reason. I see no evidence of the credit in my account. I have been a customer for a long time and for the first time have removed all methods of payment.

Travelling @nrtinsyd

Reported 2022-05-13 02:47:46

@giffgaff Hey GiffGaff, I have 3 of your data SIMs and finding them virtually unusable due to appalling network coverage. One bar if lucky, and much of the day with zero data access. 02 network status showing problem with a mast but this has not changed for weeks. Suggestions?

Alistair Wiseman @aliwiseman

Reported 2022-05-13 00:35:54

Giffgaff data seems to be down in Wolves. First time in about 6 years I've had an issue so can't really grumble

Hustler's Convent @hustlersconvent

Reported 2022-05-12 15:57:47

@shouldbutshant GiffGaff keep suggesting I go down to about £6 pm. Phone bought outright - not an iphone.

John Woods @Yorksims

Reported 2022-05-12 02:11:26

@kaykaykg @giffgaff you can check for local network problems in your area by entering your postcode at https://t.co/0jVm0x0xxB if none are shown,performing a manual roam to refresh your network connection may cure the problem. This giffgaff guide has details https://t.co/RzxBt8SGcK

Arti @artina29

Reported 2022-05-11 18:07:55

@zombiestyled @giffgaff The problem is when there's an issue which isn't always but let's face it, does happen from time to time, I am then waiting until the next day for a reply which isn't very helpful.

💬 @pussysIayer2

Reported 2022-05-11 11:39:45

giffgaff fix your ****

Amy @Amytothemack

Reported 2022-05-11 10:54:04

@giffgaff No I would recommend you just let your web-store team know - your page abondmemt rates will be high enough for them to clock the issue, it’s happening on mobile and desktop.

Ben Baller @1BenBaller

Reported 2022-05-10 17:29:51

@amandaroxanne96 @giffgaff Have you tried checking whether you have an active Goodybag or credit? See https://t.co/7T11kMZ4Qo or it could be a network issue in your area, see https://t.co/TYdag9QpKR

Ben Baller @1BenBaller

Reported 2022-05-10 12:06:30

@elxse_paxge @giffgaff Hey, it may be worth checking the network status in your area here https://t.co/TYdag9QpKR, it could be an issue related with the network mast nearest to you

elise x @elxse_paxge

Reported 2022-05-10 11:07:41

my relatives on giffgaff have had the same problem all day too

Bossman786⭐⭐Chelsea World Champions @CFC_AZAD

Reported 2022-05-10 07:13:41

@Laus1507 Giffgaff is cost efficient but if cost isn't an issue then o2 or EE

giffgaff | The mobile network run by you @giffgaff

Reported 2022-05-10 05:48:43

@youtubefan8899 We understand that you do need this sorted as soon as possible, but we do need to allow the agents time to look into your issue and get back to you via your case. Rest ***ured they will be back in touch with you as soon as they are able – giffgaff Nicole

giffgaff | The mobile network run by you @giffgaff

Reported 2022-05-09 17:41:10

@SamanthaGoodr15 Hi there Samantha. We're always here to help and if you do decide to cancel after joining, it is no problem. You can cancel through your account by visiting, https://t.co/0oej4jZHO3 - giffgaff Jeanette

Mark Bradfield @Mark_Antony_3

Reported 2022-05-09 17:38:57

@giffgaff @PoduvalAparna Fancing fixing my issue

Samantha Goodridge @SamanthaGoodr15

Reported 2022-05-09 17:37:29

@giffgaff im a little worried about joining Yourselves as ive had that if I had an issue. It is very hard to exercise the cancellation right

Aparna Poduval @PoduvalAparna

Reported 2022-05-09 17:14:16

@giffgaff Thanks for fixing my issue team giffgaff 👏🏼👏🏼

dk @dkxtwt

Reported 2022-05-09 15:32:56

@giffgaff hi, is there an issue with payments. I have tried to buy a phone with 2 different CC cards (Mastercard) on two different browsers (Safari & Firefox) and it keeps showing this. Billing address is same as shipping address. https://t.co/wJP40qyJiu

Mark Bradfield @Mark_Antony_3

Reported 2022-05-09 14:20:40

@giffgaff I WANT MY MONEY BACK NOW. IVE PROVIDED PROOF THAT YOU ARE NOT PROVIDING THE SPEEDS PROMISED. THERE FOR YOU HAVE BROKEN THE CONTRACT WHICH MEANS IMMEADITE REFUND. HAVE U P***ED THESE SCREENSHOTS TO THE COMPLAINTS TEAM

Tesco Mobile @tescomobile

Reported 2022-05-09 09:05:19

@velse @giffgaff Hi Steve, sorry to hear this. There have been no reports of any issues, what issue are you experiencing? - Maria

Mark Bradfield @Mark_Antony_3

Reported 2022-05-09 04:48:42

@giffgaff BUT I WANT EITHER MY MONEY BACK OR 3G INTERNET. I HAVE 3G SOME AREAS AND IT USE TO WORK FINE. NOW ITS COMPLETLY BROKEN. I TOLD YOU THEY HAD AN HR FROM 8 AND THEYVE IGNORED ME STILL

giffgaff | The mobile network run by you @giffgaff

Reported 2022-05-09 04:40:50

@SegzSays Hi there. We have checked and it's showing that unfortunately there is still a problem with the mast in your area. We're afraid we don't currently have any updates on when this will be fixed. You can keep an eye for updates here, https://t.co/mD3R6OWCTN - giffgaff Emer.

giffgaff | The mobile network run by you @giffgaff

Reported 2022-05-09 03:17:27

@mrsbroccoli73 Hi there. There is still an issue with the mast in your area at the moment unfortunately. Our engineers are working on getting this resolved as soon as they can. You can keep an eye for updates to this here, https://t.co/mD3R6OWCTN - giffgaff Emer.

MikeKAB @Mykiel_B

Reported 2022-05-09 01:49:21

@btc8500 @giffgaff Could be a service issue in your area. Turn Airplane mode ON briefly and then OFF or reboot ur phone for starters. If that doesn’t work please use link below to chk any service issues in ur area https://t.co/qL3eNUdq0N Otherwise try manual roam https://t.co/YFtjnaZTan to refresh

Dani Katzman @ishchatul

Reported 2022-05-08 08:00:25

@giffgaff Sorry didnt help. Are you sure there is no issue on your end?

giffgaff | The mobile network run by you @giffgaff

Reported 2022-05-07 13:58:59

@stuinweymouth Oh dear Stu. If you have a case previously opened with an agent, then you can update it with your current issue here, https://t.co/VcQzZsZ65B - giffgaff Nicole

z52782 @z52782

Reported 2022-05-06 20:38:03

@DavidWi90663401 @AskKlarna @giffgaff Hi there, What seems to be the issue with purchasing from @giffgaff ?

Ben Baller @1BenBaller

Reported 2022-05-06 06:46:06

@meowlaurenrose @giffgaff You can always call 43430 and press 2, where they will give you a run down of what you got left. It may be worth turning your phone off/on to see if that gives it a kick.

Dean Jay 🌻 @goghsavethebeez

Reported 2022-05-06 03:58:22

@giffgaff Had issues with no signal for days. The network status tracker says there's an issue with a local phone m***. When will this be resolved? I've been unable to received texts for days. The only info available is that engineers are most likely on the case...

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