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(latest update June 22, 2021)
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Fitbit Problem Reports
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Pam Salmon @pam_salmon
Reported 2021-06-22 10:35:54
@FitbitSupport The stair counter is not working on my or my mother Charge HR 2. Both units are new within the last 3 months and I climb over 4 flights a day in work and it says I haven't climbed any stairs. The same for my mother. Think there is an issue with the altimeter
Praveen Johri @PraveenJohri57
Reported 2021-06-22 10:29:54
@FitbitSupport ****o I am using blaze wrist watch. Today I saw that my watch screen is not displaying any content it looks it is dead. I have pushed the switch on button so many time but no result. Please resolve the issue
S.K @Sazzle_O
Reported 2021-06-22 10:22:05
@minimummy13 @fitbit @FitbitSupport Yes. Been almost a week now...constantly deleting, reinstalling etc. In the hopes of getting it to work but to no avail. I honestly think it's an app issue as so many people are experiencing the same issue, yet we're all told to follow the instructions... Yes as that's the answer
Fitbit Support @FitbitSupport
Reported 2021-06-22 05:28:39
@SaqibAltafCh Hi, Dr. Saqib. We’re sorry to hear this. Were these the steps you've tried to attach the band of the Charge 4: https://t.co/1UdD3XLuHY? If yes, please DM us the email address linked to your Fitbit account and a photo showing the issue on the band of the tracker for us to check. https://t.co/VelbMJQoWL
Karl Harris @kiwikjh
Reported 2021-06-22 05:28:32
Thanks @fitbit @FitbitSupport my versa 2 developed a white line issue after 3 months and no questions asked you sent me a replacement within 5 days #Awesome
Shelley Cross @shelley_hearts
Reported 2021-06-22 05:06:39
I know there's a lot of commotion about Amazon at the moment but I did get an EXCELLENT deal on a new Fitbit on Prime Day. Mine was 5 years old, broken and I had lost the charger so I am EXCITED for a shiny new one!
Erin Howden @ejhowden
Reported 2021-06-22 03:45:22
@FitbitSupport trying to track down #3 devices for my research study in patients with cancer. Impossible to get a response from anyone in Australia. Is there anyone out there that can find my devices or refund me?
Fitbit Support @FitbitSupport
Reported 2021-06-22 03:42:33
@Embob_9 Hi, Emily. Sorry to hear this. To help you out, please try to log out on your account, force quit the app then reboot your phone. Also, make sure that your app is updated. If the issue persist, send us a DM with your Fitbit email address so we can look into things for you. https://t.co/VelbMJQoWL
Anita Staff @ffatsatina
Reported 2021-06-22 03:40:02
@FitbitSupport One reason I bought this was to track my sleep. I have chronic insomnia. But it’s saying I’m asleep when I am definitely not. I see it’s a common problem. I have set to sensitive. Is it a fault? Can you help. Last night 2 hrs sleep but says I had over 9!! https://t.co/VGZmyDyIzA
Naomi Hartley @xNaomiH
Reported 2021-06-22 02:26:26
Hi @FitbitSupport do you know the timescale for this issue to be resolved? https://t.co/zkwaOfBhR2
Fitbit UnitedKingdom @FitbitUK
Reported 2021-06-22 00:40:32
@ButchyBabes Hi, Chris. Thanks for the screenshot. Please try to log out on your account, force quit the app then reboot your phone. Also, make sure that your app is updated. If the issue persists, DM us with your Fitbit email address, phone model and OS version so we can investigate further. https://t.co/Lb0X5yZcp8
JΞΝ @JGO730
Reported 2021-06-22 00:12:08
Tell me why our little @fitbit challenge had me running up and down the ****in stairs @Meeeechh1 !!!!
🏳️🌈Steve | vGR33DYv #BlackLivesMatter @vGR33DYv
Reported 2021-06-21 21:49:44
@KaizoWarning This looks sick! I want a fitbit once my back issue is sorted out.
Veronica Williams @MzWilliams08
Reported 2021-06-21 21:18:05
@fitbit @FitbitSupport 35% off for a watch that may potentially break down again in 4 mos? Hard p***. I’m tired of my watches becoming dysfunctional after a short period of time. Unacceptable. The warranty should be lifetime, but I know that would mean ppl buying fewer watches. https://t.co/jOoUxglILI
Fitbit Support @FitbitSupport
Reported 2021-06-21 20:15:37
@_manucast_ Hi, @_manucast_. Mind if we steps in? Let's try the tips from this link to track your sleep: https://t.co/HTf3qMK8An. If the issue persists, please share with us your Fitbit email address and type of Fitbit device via DM. https://t.co/VelbMJQoWL
Pud2k @TheePud2k
Reported 2021-06-21 19:24:59
@FitbitSupport So we need to join a board to suggest that you stop bullying us into allowing you to track our location 24/7? A problem that wasn’t a problem when Fitbit was Fitbit and not google? Just fix your software to take no as an answer. #NoMeansNo
Lacie✨ @Laciee_ee
Reported 2021-06-21 19:11:00
Tried to call @fitbit with more of my sense issues because it no longer tells me texts or calls 🙃and for three weeks one day each week I remove device & set it up again like it’s new and it does nothing. Before it would at least first the issue for a few days. Love that for me!
*Account I use more* @SkyLightStars12
Reported 2021-06-21 18:26:28
@FitbitSupport fix your app please! I can't sync or update sense since your bloomin' update!
Kevin Durrell @Cowthulu
Reported 2021-06-21 17:51:43
@fitbit Looks like my Fitbit Versa 2 might be on its last legs. Other then the screen staying in place I love the device. Screen is still working and it’s still holding a charge. Anyway to get the screen to stay down? @FitbitSupport https://t.co/K9QEONeFms
vaccines are awesome @eileenlynnedorn
Reported 2021-06-21 17:17:22
If you are thinking about a fitness tracker, don’t get a @fitbit When they break, and the support team sees via a photo that it is broken, instead of immediately replacing it, they have some bull**** system where you send in the broken one via turtle-mail first. Utter crap.
Martin T. Bishop #VoterUprising✍️🌎⏳🌻🌹🕊🥑 @MartinTruther
Reported 2021-06-21 16:46:45
@bctyszka @FitbitSupport I have a whole drawer full of dead fit bits, half full price and half replacements along with their never-compatible-between-generations chargers and impossible to fix or re-glue watchbands. Fitbit’s Singapore manufacturing partner is killing them.
Fitbit Support @FitbitSupport
Reported 2021-06-21 16:34:02
@S****eyGensrich 👋 @S****eyGensrich! Follow these steps to fix the time on your Fitbit device: https://t.co/CWk6lT6b6A.
Cat Smit @MastiffMansion
Reported 2021-06-21 16:33:04
@FitbitSupport I have a versa 3 & 1 out of 6x I've wore it swimming I've been able to stop the swim clock and go out of swim mode by pressing the button. I've pressed it once and tried twice and held it down. If i hold it it goes to the wallet. My only option is hold & restart
Rachel Sumner 💙 is STILL staying home 🇪🇺 @Dr_Sumner
Reported 2021-06-21 16:14:44
Amazing. 3 weeks after my @FitbitUK Charge 4 times out its warranty, the strap clasp falls apart in my hand. No email address to customer support and apparently a very common issue according to the forum.
Any suggestions here please @FitbitSupport?
https://t.co/pGz0Afd8eK
Pete @yorkshireskippy
Reported 2021-06-21 15:59:44
@imasurvivor66 @H_M_Parker Gone. Get in, lye down, asleep. I stopped using my FitBit to monitor sleep as it said the same every night, deep sleep within ten minutes.
Raydor 🇨🇦 @stillwinning31
Reported 2021-06-21 15:56:00
@bctyszka @FitbitSupport Bose had an issue with their Sport Buds.
I politely raise **** and told them that I would bury them in social media.
They sent me a new pair and the Bose gl***es.
My girl pointed out when I was droppingF bombs in the past I was getting the same % you received
James 🔭📷🪐🚴♂️🚐 @astrojam2
Reported 2021-06-21 15:49:06
@bctyszka @FitbitSupport I have a Mi fit from Xaiomi. cost like 25 euro, works well, think there is also a version with GPS. 3 years no problem, lasts 10 days ona charge, fine in the pool or ocean swimming. connects to phone. just fine. https://t.co/Q7yxYGFWSl
Fitbit Support @FitbitSupport
Reported 2021-06-21 15:15:14
@Roberto59207136 Hi, @Roberto59207136. Thanks for trying to troubleshoot the issue beforehand. Please DM us your Fitbit account email address and specific Fitbit model so we can take a closer look. In the meantime, try our syncing troubleshoots here: https://t.co/TrTpr8fwvN. https://t.co/VelbMJyO5d
I Give a Fit @IGiveaFit
Reported 2021-06-21 15:13:56
becoming-her-beast: Happy monday all. Today was back and biceps. And of course, I forgot to shut down the Fitbit when I was done. You can even see the point I took it off to go shower. Ended up being around 90 minute workout, maybe hour & 45.... https://t.co/75YHfn9rTj
briman @briman65
Reported 2021-06-21 15:13:49
@FitbitSupport my wife’s Versa 3 is having battery issues. It drains within hours. She contacted support via the app, and they claim it is a known issue with the iOS fitbit app. They do not know when it will be fixed. Can you confirm this?
Nooga New Gal @TracyLCotton
Reported 2021-06-21 14:44:11
@RosyAppleg8 @LandonBentham @ashhfitz @carrie_AGIns @CrowleyInsAgcy @LipstoneGroup @RyanHanley_Com @jroy5 @JaredBellmund @woodybrown @julepthetulip @sethzaremba @Syd_Roe @RBIAgent @insfangirl @johnbachmann80 @alexdopazo @ParadisoPresent @cbellwall Well I was so proud of myself and later found out I “slept in” until 6am this morning (because I didn’t fix my cell phone and Fitbit back to Eastern). 🙄
Fitbit Support @FitbitSupport
Reported 2021-06-21 14:33:01
@donna_brunton Hi, @donna_brunton. Not the experience we want you to have. Please share more details about the issue with your Fitbit device. Also, provide the email address of your Fitbit account via DM using the link below so we can take a closer look: https://t.co/VelbMJyO5d
Fitbit Support @FitbitSupport
Reported 2021-06-21 14:27:02
@__taperjeangirl Hi. We're sorry to hear about this. Please try our tips to resolve common issues with heart-rate reading: https://t.co/eczATMrgWb. If the issue persists, DM us your Fitbit account email, your Fitbit device model, and more info about your device's heart rate tracking issue. https://t.co/VelbMJyO5d
Giovanni @Giovanni_Starr
Reported 2021-06-21 14:23:58
@FitbitSupport
Can someone PLEASE PLEASE fix the music sync to the Versa 1,2
It would be great to free up not having to carry my phone while working out.
It just does not work.
If you can add a windows/mac driver to enable drag and drop would be wonderful !
Luke Hemmings @lwhemmings
Reported 2021-06-21 14:01:39
Any techy / forest-y types have a view on wearables for the outdoors? Think I've narrowed down my choice to Samsung Vs Fitbit, but let me know if I've missed something!
Looking for something mid-range, not remortgaging (so definitely no to Apple, before anyone says! 😉) https://t.co/tEQ4yI1dTW
Fitbit Support @FitbitSupport
Reported 2021-06-21 13:49:28
@schalkneethling Hi, @schalkneethling. Thanks for reporting the issue and for the screenshot. For us to take a closer look, mind sharing with us your Fitbit email address via DM? Also, try to force quit your app, reboot your phone, log out and log back into your account. Hope this helps. https://t.co/VelbMJQoWL
The Shopping Gal @TheShoppingGal1
Reported 2021-06-21 13:37:41
https://t.co/MpLIaCgCZt
Fitbit Sense is down to $199.95 for #PrimeDay!!
#AmazonPrimeDay #Amazon #primeday2021 #Fitbit #smar****ches
twink protector @jame_s99
Reported 2021-06-21 13:29:59
i got so attached to my fitbit and its mf broken and i dont have the money to replace it
azdre amaral @amaral_azdre
Reported 2021-06-21 13:25:31
Thank you for your prompt reply! Yes, my device is a Charge 4. I’m sad to hear that! It is a petty that we cannot upload the no-GPS activities to Strava! A lot of FitBit users are asking for this feature, this is a big con that should be easy to fix (I guess).
Nutmeg @Oliphae
Reported 2021-06-21 13:10:05
My stupid Fitbit shut itself down half a mile away from home, so I didn’t get those steps etc counted. I’m furious😡
Laura Campbell 💜 @Lau_Campbell
Reported 2021-06-21 12:59:03
@FitbitUK Thank you, it’s actually the part of the Fitbit itself that attached to the band that is broken and not the band? This link takes me to band claims.
Schalk Neethling @schalkneethling
Reported 2021-06-21 12:38:01
@FitbitSupport Are you aware of the 403 errors happening on iOS devices when trying to add a new device to the app? Also syncing between device and app is broken. https://t.co/AlPvsnHkyo
Pud2k @TheePud2k
Reported 2021-06-21 12:01:34
@Dsparky120 @FitbitSupport “We don’t track your location”
Constantly pesters us for location tracking.
This never happened pre-google. I’ve used these settings for years. All of the sudden it’s an issue. Maybe Fitbit can pay me for my location data. They’re selling it. Cut me in.
isha | married to lennie 💛🐝 @mishticals
Reported 2021-06-21 11:25:22
i hope that lose it is accurate in how many cals it says i burned from hula hooping but like i round down cus i’m scared it’s off 👍🏼 when i get a fitbit i will stop worrying abt this
Simon Kirk @onegrumpydaddy
Reported 2021-06-21 11:24:43
@fitbit @FitbitUK How do I get UK support, chat is not working and it presents me with a USA number to call... you replaced charge 3 in Dec but same problem (missing screen lines) now occuring on the replacement device...
Fitbit Support @FitbitSupport
Reported 2021-06-21 11:10:15
@tenaciousdpp Hi @tenaciousdpp. There are several factors for the battery of your Versa 2 to deplete faster than expected. Let's try these tips to prolong the battery life of your watch: https://t.co/Ai7vjvboBj. If the issue persists, please DM your Fitbit email address to take a closer look. https://t.co/VelbMJQoWL
Fitbit Support @FitbitSupport
Reported 2021-06-21 11:03:55
@Maninder1116737 Hi, @Maninder1116737. Thanks for sharing the purchased information and for the photo. We suggest giving the device a restart: https://t.co/IibHEftuXq. Also, make sure you're using the correct charging cable. If the issue persists, DM us your Fitbit email address. https://t.co/VelbMJQoWL
KDenomme🌎🇨🇦😷✌️🌈🌱 @KHappygram
Reported 2021-06-21 10:56:08
@FitbitSupport @Dsparky120 I have had my Versa for just 5 months…nothing but problems. My daughter just bought a Sense….having issues already. Face it Fitbit…you just do not fix issues. My Versa shows over 60 floors a day….been like that for over a month. No help from you at all.
Lilid Ruslan @liddoliddo
Reported 2021-06-21 10:24:16
anyone's having problem with their Fitbit app? logged out of it out of the blue, and now I cant log into my account 😐
Mike H @MikeH16381047
Reported 2021-06-21 10:02:01
@FitbitSupport I updated my sense on Saturday having received notification. Since the update my battery is draining at an alarming rate. Charged to 100% yesterday - 0% this morning. Recharged to 33% down to 17% in less than 2 hours. Please help.
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