Is First Direct currently down? Live Status and Outage Reports

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chris hook @chrisho94045082

Reported 2021-07-26 17:09:53

@firstdirecthelp is the app down please?

famelicose @famelicose2

Reported 2021-07-26 13:30:45

@firstdirect @FirstDirect Done. While the person I spoke to took down my complaint and understood the issue, I really do feel that you have lost your way from a Customer Relations perspective. So sad to see.

/D/arr.en @lywyn

Reported 2021-07-26 10:18:01

@firstdirecthelp I've down it all on the website but it's complicated, I would not expect my parents to be able to do it. Having to use app and web makes it very complex and time sensitive

Flossie Smith @LostPigeonPost

Reported 2021-07-26 10:08:02

@firstdirecthelp Aiden, I appreciate that you're dealing with this as well as you can, but neither my partner nor I believe this is due to exceptionally high call volumes. That reason works occasionally but not at the call times he's been trying. The issue is now trust. 1/2

Matthew Hunter @MatthewHuntxr

Reported 2021-07-26 03:32:35

@firstdirecthelp morning guys, is digital banking down? Trying to sign up using my details and I keep getting an error saying you are experiencing problems?

kang yohan's lawyer ⚖️ @actorpark_jy

Reported 2021-07-25 14:07:04

@bl_worldau I definitely agree lol even Yohan didnt kill anyone directly yet. they obviously aren't going to have Gaon be the drama's first direct murderer. But I hope Gaon calms down and puts his intelligence to use and takes matters into his own hands by going down the Yohan route.

famelicose @famelicose2

Reported 2021-07-25 05:28:24

@firstdirect Customer tries to use the card he has, which is declined multiple times. New card is still in the post so customer is cardless. Speak to customer service who apologise for the problem… 2/n

famelicose @famelicose2

Reported 2021-07-25 05:26:29

@firstdirect Lesson in how not to do customer service. Issue a new banking card, move payments onto the new card causing the old card to become deactivated before the nee card has arrived…1/n

Guy Ratcliffe @gratcliffe

Reported 2021-07-24 17:37:51

@firstdirecthelp That’s the problem, you app doesn’t work so I can’t! I need to reinstall and your arcane security (that no other bank asks for) doesn’t allow easy move between devices!!!

Andy Clarke @clacker898

Reported 2021-07-24 13:34:27

@MoneySavingExp Been with @firstdirect for over 20 fantastic years. Would always recommend them and never had an issue. This year however, everything has been a disaster dealing with them. Seriously thinking of looking for options. I never thought they could be so poor 😕

Michael Turnbull @jempuk

Reported 2021-07-24 05:33:50

@firstdirecthelp Old cards deleted and new ones added, then deleted and added in again. Initially FD said they were still trying to use the old card for the auto renewal, I changed the card details both in the app and online and still the same issue

Michael Turnbull @jempuk

Reported 2021-07-24 05:27:35

@firstdirecthelp Well Beverley, FD think O2 app is at fault and O2 claim FD are preventing the payment. Catch22. Either way I nee this resolved today or lose my carried over allowance. I’ve tried both my new FD mastercards today with same result. Never an issue with visa

Ben Waterford @BenWaterford

Reported 2021-07-24 04:12:34

Called @firstdirect yesterday as my app stopped working. Your call handler was amazing, so patient, & sorted the problem. A Thank you - 10/10

Mike @mike_1977_

Reported 2021-07-23 18:30:53

Frustrated with @firstdirecthelp today. Our Mortgage application has been held up because of an admin error with someone filling in an incorrect valuation figure on the survey! Now I’ve been told I have to wait 5 days for someone to contact me to fix your issue. I don’t get that!

Pascal Dowling @pascaldowling

Reported 2021-07-23 11:15:30

@firstdirecthelp I've spent more than thirty minutes waiting today - there isn't normally much of a wait at all; what is the problem and when can I expect it to be fixed?

Judith M @bluejude

Reported 2021-07-23 10:17:40

@firstdirecthelp No problem. People are always very quick to complain…..

Mark Barry @swalesmetroprof

Reported 2021-07-23 08:05:45

@firstdirecthelp whats happening...just got the new mastercard debit cards....but cant set them up on my phone, bank authorisation fails?!?. Dont fix what isn't broken?!?!

Manuela Casasoli @manuelacasasoli

Reported 2021-07-23 03:17:52

In the current @ScienceMagazine issue the interior of #Mars "The first direct observations of the crust, mantle, and core structure on another rocky planet." #Science #Space ⏯️https://t.co/jfVqv14s7C ⏯️https://t.co/6UyZyFWgwl ⏯️https://t.co/9Imf2ZQWtc ⏯️https://t.co/xzxx44fZlt https://t.co/7y6jz05f0C

RC @gb_unicorn

Reported 2021-07-22 18:54:18

@nickanderton1 @firstdirecthelp Hi Nick, I get similar issues too on iOS15. Looks to be a generic issue with the app.

Meagan Phelan @MeaganPhelan

Reported 2021-07-22 14:06:30

The first direct seismic observations from @NASA 's InSight lander, presented in three studies in this issue of @ScienceMagazine, provide clues to the composition of #Mars. https://t.co/vswQT4hpjQ; https://t.co/PKC9kvjoSz; https://t.co/SsM2FGclcS https://t.co/znUFzcV9no

Ian Politics ● @Ian_Politic

Reported 2021-07-22 13:07:13

@DeliaNGoG @firstdirecthelp lots of sites down including 911 on East coast of USA

Ian Politics ● @Ian_Politic

Reported 2021-07-22 13:00:26

@DeliaNGoG @firstdirecthelp HSBC is down too

first direct arena @fdarena

Reported 2021-07-22 12:51:27

We are getting ready to finally open our doors again to do what we love - stage amazing live events and provide the best experience for all of our guests! Join the team at first direct arena - pop down to our Recruitment Day on 29 July! Details 👇 https://t.co/9DIe9zE358 https://t.co/kc5WeJOqy5

first direct arena @fdarena

Reported 2021-07-22 12:50:34

We are getting ready to finally open our doors again to do what we love - stage amazing live events and provide the best experience for all of our guests! Join the team at first direct arena - pop down to our Recruitment Day on 29 July! Details 👇 https://t.co/9DIe9zE358 https://t.co/9OMpPZXA8J

nick anderton @nickanderton1

Reported 2021-07-22 11:45:16

@firstdirecthelp is there a problem with the ios15 app as mine opens and closes itself immediately

Patrick O’Leary @PadIllustration

Reported 2021-07-22 09:44:45

@firstdirect I have yes, but it’s a serious UX problem that I imagine probably effects 1,000s of your customers. Would be great if your tech/product teams could look into it too 🙏

ⓣⓞⓜ @tomtastic

Reported 2021-07-22 07:18:15

@robtweet @monzo @HSBC_UK @firstdirect Thanks for the tip on switching to @monzo, I had the same issue with the app and was 'eventually' sent a physical OTP card which looks like it belongs in a Christmas cracker. The move to Mastercard from Visa is not welcome either!

(((RachelMoses))) @Rachel_Moses_

Reported 2021-07-22 04:25:06

@LapGong Well Loki contradicts that idea. That still wouldn't deal with the issue of the fact that he a) married the first Director of SHIELD and b) had one of the most recognisable faces in that time period c) ( also what about the Steve in the ice in that alt timeline)

John Shirley @johnr_shirley

Reported 2021-07-22 04:14:35

@firstdirecthelp App just closes down with no error. Checked for updates and happens both wifi and 4G

John Shirley @johnr_shirley

Reported 2021-07-22 04:04:28

@firstdirecthelp Morning. Is there an issue with the FD app on iOS? Keeps crashing. Was on iOS 14.6 and have now updated to the latest official release of 14.7 but hasn't made any difference

Vijay Luthra FRSA ChPP 💻🚀🛰🍭 @Innovate4Growth

Reported 2021-07-22 03:07:01

.@firstdirect Am currently without a functioning debt card because you’ve cancelled my old one without sending a new pin for new card! Tried phoning several times & messaging via the app. On hold for 15 mins & app down. I bank with FD cos you allegedly offer better service!

Evidence-based Suki @freeandclear1

Reported 2021-07-21 23:38:16

@BuffyWicks @GavinNewsom @POTUS @***emblyDems I am so sick & tired of the fight for #WorthyWages and affordability for #ChildCare. I was the first Director in California to close down our center in Berkeley for #WorthyWageDay in 1993.

Senator David Watters @SenDavidWatters

Reported 2021-07-21 20:36:43

Nice end to a beautiful paddle 6 miles down the Saco, all to support the Granite Outdoor Alliance, with Scott Crowder, first Director the NH Office of Outdoor Recreation Industry Development. @scottcrowdr @taylorcaswell3 @whitemts @Nature_NH #NHPolitics https://t.co/REj0y6WSqj

Carl Matthews @CarlMatthews

Reported 2021-07-21 14:03:07

@O2 Via the top up page while looked into my parents account and over the phone. @firstdirecthelp confirm there is no card issue or hold. Do you accept master card debit?

MobiQuotes @mobiquotes

Reported 2021-07-21 12:50:36

The first direction of a prayer: believe that God is able to manage your problem and appeal to Him.

Greg Ferro - The Simplicitarian @etherealmind

Reported 2021-07-21 10:49:46

@firstdirect You can’t fix Mastercard. That company is broken. Guess its time to look for a new bank.

Harry Pygar @harryboytweets

Reported 2021-07-20 16:42:51

@firstdirecthelp I can’t use online banking because secure key has stopped working. Isn’t First Direct the home of telephone banking? If there’s an issue tell us when we call in so we can decide what to do

Georgia Taylor @Georgia_Taylor9

Reported 2021-07-20 06:47:02

@firstdirecthelp hi team, is there a fault with the app? Every time I go to open it it shuts down?

Andy Newman @ChiswickAndy

Reported 2021-07-20 06:43:27

@firstdirecthelp Is the website down? Can’t acces either via website or app. 🙁

debbie_blu @debbie_blu

Reported 2021-07-20 06:30:55

@SusanEarlam @firstdirecthelp Think there’s an ongoing issue? https://t.co/57rs03V5gg

smm @susanmather4

Reported 2021-07-20 00:18:14

#Stephen T. #Mather, first Director of the National Parks Service, a position created for Mather after he donated millions to fix the roads & infrastructure of a dozen state parks. screen-shot-2013-02-26-at-9-35-17-am.png 1,480×921 pixels https://t.co/cdv17dLhTP

God of Coins @GodofCoins

Reported 2021-07-19 06:46:24

@TheCrowtrades @CryptoJelleNL Just depends on the trade and where you've set invalidation. On some trades probability goes down if price moves against you first, on some trades probability doesn't change based on first direction so you can add with extremely good r:r.

(((RachelMoses))) @Rachel_Moses_

Reported 2021-07-18 15:47:34

YMMV I hate her because she was the first Director of SHIELD who recruited the very Nazis, Steve died to stop and now Steve is forever linked to the woman who prevented Armin Zola from standing trial at Nuremberg and thus enabled the torture of Steve's best friend for decades

katie iacovou ceramics @katieiacovou

Reported 2021-07-18 15:34:05

@firstdirecthelp is your first direct app down? I haven been able to get in for a few days now? Thanks

Battle Born Progress @BattleBornProg

Reported 2021-07-17 16:30:13

Thursday, the first direct payments from the advanced #ChildTaxCredit went out. Janelle Calderon with @TheNVIndy breaks down what that means for Nevada families: https://t.co/KyNz7p24v0 https://t.co/VzAlXIkuef

ronanocallaghan @rcpoc_

Reported 2021-07-17 09:22:52

@Barclaycard @jonnylem7 ^I’m getting same issue. Trying to pay with a First Direct Visa Debit 👍

Aaron Price @priceaj

Reported 2021-07-16 06:03:50

@firstdirecthelp I won't hold my breath... https://t.co/N98QnMdt1n

Stu @norfolkmustard

Reported 2021-07-15 18:51:30

@TheEVside @GRIDSERVE_HQ @ElecHighway Seems the banks are the issue. Newer banks like Monzo and Revolut are doing it very well, reversing the £20 pre-authorisation instantly when the charging session ends and the true cost is known/sent to them by Gridserve. Others like First Direct, Amex take days. Experienced both.

Peter Brookes @PeterDBrookes

Reported 2021-07-15 14:16:02

@firstdirecthelp I am having a problem with the MasterCard verification on web payments. Can we go back to Visa?

Chris Blackledge @Branfeedsupplie

Reported 2021-07-15 12:18:09

@firstdirecthelp Having real issue with this phone it keeps cutting the phone calls off after around 1 min...really want to get this sorted sooner rather than later

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