suzie williamson @suziewilliamson
Reported 2023-01-29 14:55:17
@edfenergy how has my electric literally doubled in the last week?? Electric has supposed to have gone down?? I have a smart meter it’s costing me £105 a WEEK!!!
Seren ♿️ | aelyaensupport.square.site 👽💫 @AelyaenContact
Reported 2023-01-29 10:02:03
@BeverleyAnnCol1 @BritishGas @S****EnergyHome @UtilitaEnergy @edfenergy @OVOEnergy @boostpoweruk So they're aware something is different/wrong but not enough to fix it? @BritishGas can you sort this out??
Peter Johnson @iwjonse
Reported 2023-01-29 05:57:34
@ChloeBurrows I agree. @edfenergy I wanna know when they will fix the smart meter for electricity y. Not worked for 10 months!!
Clare Bear @clarelellen
Reported 2023-01-29 04:27:11
@Colinhough2 @edfenergy @EnergyUKcomms I have the same problem! I contacted @edfenergy on Friday by message (as this is the only option to communicate out of hours) as my gas card has a fault and I now have no gas. Edf said that I can get a replacement card from @PayPoint but noone seems to provide this service.
Rachel Newman @Citizen_RNewman
Reported 2023-01-28 18:17:06
For your well being - Quick change to another provider.EDF energy are absolutely awful. Only interested in profit for huge CEO salaries and payments to shareholders.
Steve Thompson 🐀 - @email@example.com @stetho
Reported 2023-01-28 06:02:41
@edfenergy Not since the energy crisis but since my "smart" gas meter was installed years ago I have tried to get you to come out and fix it - it doesn't show up on my display and I still have to manually report readings. Multiple promises but no action. What do I need to do?
JONATHAN TIRONE @virtualnomad
Reported 2023-01-28 04:23:01
Edifying read from @business's @FrancoisDeBeaup about how stress-corrosion cracking at @Edfenergy exposed common-cause failure in modified piping at 16 #nuclear reactors: https://t.co/zSDal8WZBe
Jacob Oudegeest @oudegeest_0
Reported 2023-01-28 03:51:21
@edfenergy call centre is a joke! Promise to fix things and nothing happens! Useless!
Not Sure @DrRichardPitre
Reported 2023-01-27 13:48:50
@NikoSarcevic @edfenergy Makes sense. It's an easy and inexpensive way to convince many to lower their thermostat setting. Rates go up, thermostats go down.
Reported 2023-01-27 02:17:09
@SmartEnergyGB I’d love to be part of demand flexibility but @edfenergy refuse to fix my smart meter. They’re now saying a failure in the HAN, so the comms between meter and comms hub, isn’t their problem!
John-Luke (He/Him) @joncoolhandluke
Reported 2023-01-26 10:28:06
@edfenergy Hi Rosy,
Sorry but this isn't good enough. A landlord can falsely put a tenant's name down as the person who is liable, even when it is not the tenant who liable.
You should not be pursuing the tenant with threatening letters, until you establish who is actually legally liable.
Reported 2023-01-26 04:42:40
@edfenergy £10 gas in less than 24hour when nobody has been here and heating is down low? No warning to letting me know credit it running and sending a text message after the credit has ran out and in minus… so now I owe money 🤷♀️ This is disgusting! How can I owe (1)
John Sheridan @johnsub40
Reported 2023-01-26 04:12:26
@edfenergy @DharmaModi You lot have always a reason on why you're still over charging!! Why does the price jump up instantly when wholesale goes up but comes down very very gradually(if ever) when the wholesale goes down in price??? Answer honestly please.
Reported 2023-01-26 02:27:17
The gas companies are just as bad as the oil companies, petrol goes up immediately, but takes months and months and months to come down
#costofliving #energybills #energy #gas #CostOfLivingCrisis #petrolprice
@OctopusEnergy @edfenergy ***E @BritishGas https://t.co/VSVbfNFW7T
Yvette Clark @yclark18
Reported 2023-01-25 14:48:17
One of your customers has a broken boiler. No heat/hot water. On Pension Credits, homeowner. She needs boiler replacement grant. Why are you p***ing her from pillar to post instead of advising on how to get the grant?
#energycrisis #pensionpoverty #edf
Reported 2023-01-25 13:12:11
@CBrooker1981 @FauntleroyMp @edfenergy Hi Chris
Did you make any progress with resolving this issue? I think the same thing is happening on my bills as in me funding the government rebate using credit from my EDF dual fuel account.
Reported 2023-01-25 13:09:43
@luke_telfer @edfenergy Hi Luke
Did you get anywhere with resolving this issue? My latest bill makes it look like I've been funding my own government refund of £66/67pm from the credit on my account too but I'm confused if my account has actually been credited before the refund in some other way.
🎅🧝🦌 👻 🆂 🇮 🅼 🇴 🅽 In West Moors🦌 🧝🎅 @Simon_westmoors
Reported 2023-01-25 12:37:50
@Ju_Freeman @edfenergy i dont think you need their permission as i think edf would do all the talking to them? , also its down to you who you choose to get your power from the landlord cant say you can only use xxx or xxx or must get your shopping at xxx ehh
Rima Mustafa @rima_mustafa
Reported 2023-01-25 11:49:38
trying to contact @edfenergy about a problem with our meter through a call, text, and live chat, all with no solution despite having let them to talk directly with our electrician. why is it so difficult to get an engineer to visit and check our meter?
xxx Michaela xxx @xxmichaelarxx
Reported 2023-01-25 11:03:43
@edfenergy had a call from yourselves telling me I have to have a #smartmeter 🤔 explained I don’t want one and was advised it’s compulsory and id receive £100 credit! I declined again and the operator insulted me and put the phone down. Nice service 👍🏼 y u pushing these so much?
Reported 2023-01-25 10:33:05
@edfenergy What a surprise EDF, palming off the problem as someone else’s fault and you now want money off of me to rectify your faults? I think not. You’re a joke of a company. Ombudsman investigation request form has been submitted!
Archway Heights @ArchwayHeights
Reported 2023-01-25 08:48:14
@edfenergy Still awaiting for a response to my messages. What is the problem here?
Reported 2023-01-25 08:04:00
@edfenergy So double this "stealth charge" because other companies have closed and the network costs have risen? Potentially getting more business as a result of those companies closing means EDF took the opportunity to raise prices two fold. Pretty mercenary. So will these come down again?
Reported 2023-01-25 07:37:04
@edfenergy I have contacted you on WhatsApp. If (as I suspect) the issue is widespread the consequences for edf shall be serious.
Reported 2023-01-25 07:31:12
@edfenergy @DharmaModi Can you also provide an answer as to why, with m***ive hikes in Electric and Gas prices, you also chose to double the standing charge over the last 18 months? Will these charges go down again once the electric unit price drops?
Man With No Name @shrive_derek
Reported 2023-01-25 06:37:21
@edfenergy Sorry, I don't have DM. I need my heating on as I'm freezing. Please fix it!
Reported 2023-01-25 06:36:58
@WhichUK @edfenergy @ScottishPower @GoodEnergy @UtilitaEnergy @edfenergy tried to pocket the energy support package for my household as they did not apply it to my account correctly.
I wonder if this is a widespread issue and one you should expect from a tory loving private corporation that is filled with contempt for customers.
Brian Sheen @bsheen1981
Reported 2023-01-25 05:52:12
.@edfenergy have supposedly been taking half hourly readings from my smart meter but yet decided to issue a bill filled with estimates. What is the point of smart meters if they aren’t utilising them?
Reported 2023-01-25 04:43:08
@edfenergy Hi Steve, we have been doing this for months. Is there no contact we can get in touch with directly? Chat/phone say they understand the problem but no one ever does!
Reported 2023-01-25 03:06:23
Can’t help but laugh at the outright corruption and audacity of @edfenergy - been forced to pay ‘refunds’ only to take more out of my account without notice…despite energy wholesale prices going down?? @timloughton
David Walters @UAVOP
Reported 2023-01-25 02:23:57
@edfenergy @ofgem gas meter has been broken since December 22. I’ve chased your appointments team 4 times now. Meanwhile your chasing me for bill payment and meter readings! Please fix my gas meter! I don’t want to pay your £1000 estimate for 3 months #edf #poorcustomerservice
michael george @kruegerman79
Reported 2023-01-24 19:25:59
@edfenergy how are you supposed to top up the smart meter then the website is alway down? Joke
Reported 2023-01-24 18:19:41
****o there ,Thank you for contacting EDF Energy Messaging Services.
we have already raised the issue with our team and they are working on it stay rest ***ured as soon as we have an update we will get in touch
Reported 2023-01-24 18:04:55
@BeckettUnite @edfenergy will this mean you will be writing to me to tell me my bill will be coming down…. Think not or will you surprise me 🤔
Reported 2023-01-24 13:17:30
@MartinSLewis @heatfutures Martin you should take a look at Frances @edfenergy Tempo tarrif. Way ahead of the Uk managing to get millions on it for frugal use during red days has brought consumption down m***ively also has blue and white days. Very effective and popular. Take a look!
Karen Garrard @Karenislecrest
Reported 2023-01-24 12:44:14
@edfenergy Still waiting to get this sorted out after engineer turned up but failed to sort out the problem , he said his system was down!
Biz Innovation Mag @BizInnovateMag
Reported 2023-01-24 11:15:23
.@PrincesTrust helps William find a new career in interior design.
+ Features from @edfenergy, #HaloCleaning, @SkyfarerLtd & @KidveloBikesUK.
32-33 of Issue 29 - January 2023 - of Business & Innovation Magazine. Out Now!
Find the full issue online here: https://t.co/o3pYHQGyQU https://t.co/NP4PBftKAl
Alan Royston @pagechord
Reported 2023-01-24 10:31:57
@edfenergy I attempted to phone EDF with a billing enquiry, after 30mins I got through to some far off place, the line was terrible, was then told to put the phone down "I'll get back to you immediately". Guess what, it never happened. Well, I won't be wasting my time today.
Reported 2023-01-24 09:49:54
@edfenergy I have submitted VAT declaration form. I am advised ETA to fix to move back to residential tarrif is 28th Feb 2023. I am vulnerable person. Can you please work this priority and fix sooner. Thank you
Small Business Insights @SMEInsightsUK
Reported 2023-01-24 07:23:08
💡 @edfenergy fail to issue Energy Bill Relief to 2,000 small businesses.
Reported 2023-01-24 06:40:27
@edfenergy I have left @edfenergy now. Now i have the same problem with @OVOEnergy
Can you explain how the readings would be different?
My guess is you have got peoples in home display wrong
You have hackers on your systems
The logs on the meters ROM would tell usage
Reported 2023-01-24 05:44:11
@edfenergy so when are you coming to fix my smart meter that you ***ured me you would do 2 months ago? Your customer service is just bullsh*t replies.
Reported 2023-01-23 13:47:39
@edfenergy I would like to agree with you, but the readings on the gas and electricity meters were completely different to the in home display when I was with @edfenergy . Would you tell all EDF customers to look at this issue of different readings?
Shakir Islam @Shakir_islam_
Reported 2023-01-23 13:08:11
@CPMumma79 @edfenergy EDF are the absolute worst. Have a similar issue with my office address. Previous occupier racked up a bill worth £700+. Sent bailiffs to me threatening to cut off supply even though it’s clear it’s a completely different business 🤷🏽
Nicola Thompson @Nicteex
Reported 2023-01-23 11:59:34
@edfenergy your smart meter guy has been at my house today and broke my pipes and turned my gas off, apparently its my issue as its my pipes. Pipes have been fine till today. I now have no heating or stove. Funnily enough still managed to fit the meter b4 telling me...
Jack Punchinello 🏴☠️ #TheGreatResist @JackPunchinello
Reported 2023-01-23 11:57:48
@edfenergy when are you going to fix the Energy Hub online for E7 customers?
it's been buggered for more than 6 months now!!! 😡
Ryan Pearse @RyanTHFCpearse
Reported 2023-01-23 10:17:35
Cut our electricity usage? How about you stop robbing people blind and bring the prices down! @SkyNews @RishiSunak @S**** @Britishgas @edfenergy
Gujju Bhai @ydmanzzz
Reported 2023-01-23 08:53:38
@edfenergy I’m trying to raise an issue through WhatsApp for which I haven’t got satisfactory response . Additionally, I’m on call for past 18 min with no one to pick . How to get a response when no medium is hearing me out ? https://t.co/Wp30rVFwsW
Ian roxby @Ianroxby4
Reported 2023-01-23 05:14:00
@edfenergy im unable to access your app or my bill on your website. One of your advisors just hung up on me. Please could you advise if this is a known issue?
Vic Breen ⚫⚪⚫⚪ @GToonmad
Reported 2023-01-23 04:27:32
@edfenergy is you app down? Won't let me login. Also on the website page. Thanks in advance