Is EDF Energy down right now?
(latest update April 22, 2021)
EDF Energy is an integrated energy company with operations spanning electricity generation and the sale of natural gas and electricity to homes and businesses throughout the United Kingdom Is it up or down? Is it down for me? Check the status or Report your issues below!
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Scottish Renewables @ScotRenew
Reported 2021-04-22 06:11:20
Thanks to Nancy McLean @edfenergy , Dr Monica Fundingsland @Equinor, Heather Donald ***erenewables, Kirsty MacArthur @MacArthurGreen, Ross McGregor @MacArthurGreen & Colin Maciver @CrownEstateScot for an informative discussion on breaking down barriers to deployment #SROFFSHORE21 https://t.co/5ChY9fpcyh
Paul Roberts @CamelRoberts
Reported 2021-04-22 05:07:41
@edfenergy still no resolution to your treatment in cutting an old lady with dementia’s power off. Try to make me do your job as can’t be bothered to ***ist her, the meter is broken. Please fix and get your employees to speak to us. #boycottEDF
Steve Carraher @stevecarlager
Reported 2021-04-21 13:59:37
@edfenergy @BritishGasHelp OK, here's the score at the close of play on Day 1:
> 2 different MPAN numbers are in play.
> 2 (or more) addresses have surfaced.
> 1 electricity serial number.
One of you is going to have to issue a refund, I'm afraid. See you tomorrow.
Renato, o chato @renatoyamane
Reported 2021-04-21 03:49:57
@edfenergy It was exactly on the same place since it has been installed, some months ago.
Now I tried put it less than 1m away from the electric meter and the problem still is happening.
I turned it off by 6 hours, and the problem still is happening.
Paul Roberts @CamelRoberts
Reported 2021-04-21 03:01:40
@edfenergy are an utter disgrace, turning off an old lady with dementias electric when she has paid her bill. Your smart meter is broke and the immorality of your company not to look into this problem is vile. This is a frightened old lady with DEMENTIA.
Kim Yates @xkim_yates
Reported 2021-04-20 12:46:55
@edfenergy bit annoyed that EDF didn’t reply to my email after trying to raise a problem
Tay @KrazyTayz
Reported 2021-04-20 10:31:47
@edfenergy I am exhausted with trying to close my account with you guys. Do you have any call centre staff that don’t immediately put the phone down, or are able to offer correct information?
Danny Wilson @Danbomonkey
Reported 2021-04-20 04:45:51
@edfenergy @ofgem @BBCWatchdog I’ll do that thanks, but the issue is that the rate has gone from 12.9 to 18.72 (45% increase) for electric and 2.110 to 3.374 (60% increase) for gas. How can you justify this?
Guy Wall @GuyWall
Reported 2021-04-19 11:39:56
@edfenergy so you think it’s acceptable to age someone on hold for over an hour with an issue with their business energy? I don’t. #poorcustomerservice
SEA @SEA_Social
Reported 2021-04-19 09:39:02
A huge congratulations to one of our members, @edfenergy, who has managed to install 2 million #smartmeters!
Smart meters help consumers to save #energy, money and cut down on their #carbon footprint.
Visit their website 👉 https://t.co/tCCUDKEHlA
#sustainablenergy
Third Umpire @thethirdumpire
Reported 2021-04-16 14:57:42
@edfenergy I feel it must be a failure of policy, that you must be doing it to everyone with an empty house and an account in credit. So fixing my issue won't fix all the other people being pestered. Maybe you could look at your automated messaging re meter readings?
Max Austin @max4education
Reported 2021-04-16 05:43:58
Fascinating article by @AmberRuddUK in this month's @LondnDIPLOMAT reflecting on the need for a proper debate at @COP26 on the role of nuclear in hitting net-zero. @edfenergy @AmbColonna
Christian @BackinSomerset
Reported 2021-04-16 04:33:09
@edfenergy @damian75701977 @ofgem @MartinSLewis You’re not checking they’ve moved over correctly, because they’ve not even been moved over! It’s pretty simple, I had an account with GNE, they had £400 of my money, and now you’ve taken over so it’s your problem! Three months and counting!
David Hill @david_ghill
Reported 2021-04-15 11:18:00
@octopus_energy Unhappy with your service, you are not interested in sorting out the slight issue that I have and you only seem to be interested in when my bill is due. I'm switching out to @edfenergy
Catlips @PhilPicton1
Reported 2021-04-15 08:30:18
@edfenergy Not worth it. Lodged acomplaint, very embarr***ing that a “BIG” energy firm doesn’t have their own engineers that fit meters. The problem is some “company” you use aren’t available inmy area. Think you need to rethink the install firms you ***ociate with. #embarr***ingforyou
Underpin & Makegood @UandM_Group
Reported 2021-04-15 05:01:04
U&M Charterbuild were called when failure of fixings created a potential problem with switchgear on EDF Energy’s HT distribution network.
Find our solution here!
https://t.co/LRPxZlOBLf https://t.co/kDTtZIJRL7
John Henderson @westrowhendo
Reported 2021-04-15 04:46:20
@Geates @jenkt1 @SuffolkAONB @suffolkcc @RichardRout @edfenergy Whether HS2 is good or bad wasn't the issue being discussed here. The point I was making is that it's claiming it can replace ancient habitats by shifting soil and planting saplings which conservation orgs say is wrong. EDF seems to think it can do the same.
Sherelle Johnson @sherelle_j
Reported 2021-04-15 04:45:35
@****oSanctuary @edfenergy @nationalgriduk Problem is solved now. Something your team should have spotted.
E65_20 @20_e65
Reported 2021-04-14 17:23:45
@sherelle_j @****oSanctuary @edfenergy @nationalgriduk We all know who the problem is don't we @****oSanctuary 😉
Squid Lemon @squid_lemon
Reported 2021-04-14 11:58:37
@edfenergy @MarkRoddis Fantastic, that's only 4 months to create a new account. No problem at all 🙄
Mark Hinman @HinmanMark
Reported 2021-04-14 06:18:48
@edfenergy On 31 March one of your installers had to abandon a smartmeter installation due to a DCC communications issue. Someone promised to "get back to me". It's been 2 weeks now. Not impressed. Seriously thinking about looking at alternative suppliers. Action please!!
Sherelle Johnson @sherelle_j
Reported 2021-04-13 12:40:39
NO RUNNING GAS IN MY HOUSE SINCE SUN 11TH!! APPARENTLY IT'S NOT @****oSanctuary PROBLEM, NOR @edfenergy NOR @nationalgriduk FURIOUS! I'VE BEEN ON THE PHONE TO ALL 3 MULTIPLE TIMES, BEEN GIVEN THE RUN AROUND MULTIPLE TIMES! MY MUM IS HIGH RISK VULNERABLE!! WE CAN'T LIVE LIKE THIS
mark @MarkRoddis
Reported 2021-04-13 05:28:16
@edfenergy Today you emailed me with my new unit rates. They are higher than the rates I enjoyed with GNE so your guarantee appears to have been broken on day one!!!
Mark Rowlands 🏴🏳️🌈 @jomarkr
Reported 2021-04-12 20:53:57
@edfenergy Messaged you directly with all the information you need to sort out my many problems. Please sort & don’t let me down as really had enough now. #edfenergy #CustomerService #customerexperience #frustration #debt #smartmeters #onlineonly #worry #disabled #vulnerable
SIMON D EVANS @simon888e
Reported 2021-04-12 16:11:26
@edfenergy @leejonsmith You completely let me down with the IHD. Original one worked on and off for about 3 or 4 months after you pushed and pushed to get my smart meter installed . Wasted weeks with you trying to get a replacement that actually worked . Total of THREE sent out - none of which worked
Gareth Maybank @Maybank1970
Reported 2021-04-12 12:06:42
@edfenergy It’s rather a pity that our display monitors stopped working, and that your engineers couldn’t sort out the problem and gave up.
sohan kumar yadav @Sohan_Y
Reported 2021-04-12 09:27:02
@edfenergy @SEVA_BSPHCL @officecmbihar @sanjeev_hans97 @EESL_India @SEVA_NBPDCL @SEVA_SBPDCL @RECLindia @Intelli_Smart @EnergyBihar Problem is with @SEVA_NBPDCL not @edfenergy
Panic Lewy 🤙🏽 @PanicLewy
Reported 2021-04-12 07:05:05
@edfenergy stop being ****s and putting the phone down just cause you're working at home you selfish *******s.
Darren @DazzaField
Reported 2021-04-12 06:54:36
@edfenergy hi, our gas supply switched off yesterday & “Gas off Call help” is flashing on the meter. I topped the card up & put it in but it’s still showing that error message. Is it possible to get someone down today to have a look at it?
Nuclear AMRC @NuclearAMRC
Reported 2021-04-12 06:18:12
Great insight into how our member @edfenergy is working with the UK's construction supply chain to help train workers and develop new capabilities for future infrastructure projects.
Construction News @CNplus
Reported 2021-04-12 04:30:02
FEATURE: We’re inside the #HinkleyPointC project this week, speaking to @edfenergy nuclear new-build skills lead Helen Higgs on how the megaproject can provide training for the next generation of large-scale #infrastructure projects
https://t.co/JmOKt3MAmX
Simon Nash @simonnashSRN
Reported 2021-04-12 03:43:04
@damian75701977 @ofgem @edfenergy I have the same issue. And I'm waiting for an urgent job to be done that must be done by the supplier. Over 2 months now and counting. I'm just going to escalate to a formal order complaint and cancel my Direct debit #edfenergy
Louis Goddard @ltrgoddard
Reported 2021-04-08 12:54:14
@edfenergy Thanks for the quick reply. No problem then, I'll re-authorise it.
The Milkman @johnboy2601
Reported 2021-04-08 09:48:33
@joe606 @edfenergy EDF are ****ers I left them after getting stung by them, my mum is currently having the same issue as they have taken over greenenergy accounts after they went bust. All she's getting is head over to live chat online etc etc
jaymes bulman @jaymesbulman
Reported 2021-04-08 09:47:38
EDF energy will install a smart meter, but won’t fix one due to COVID #EDFEnergyaregarbage
JLyon @JLyon_62
Reported 2021-04-08 04:49:44
@I_Cavadino @edfenergy Our smart meter is broken. I have been waiting for 2 months for a call back
Herbs To Help @HerbsToHelp
Reported 2021-04-07 13:20:57
I would like to warn anyone - especially if they are elderly - that the @edfenergy inclusive boiler care policy they thought was a good deal is worthless. My 78yo mum is now w’out heating; boiler was whistling; EDF policy won’t allow fix because it’d “made noises”. Shame on you!
Terence @Tell_IX
Reported 2021-04-07 12:07:49
@JD_Danx do it to @edfenergy after them wanting over £1100 for 4 month electric and even more for gas
H20Bound @ApexCornerSpeed
Reported 2021-04-07 08:42:30
@EDFEnergyEX @EnvDefenseFund @POTUS Kinda ignoring the largest issue... lack of battery raw material supply and what supply there is is almost completely controlled by China.
RobotEggman @robotmaths
Reported 2021-04-07 04:15:21
There's a simple answer to this. Never let them give you an estimated bill. Send them a reading every month. And go with companies (@EDFenergy @BritishGas) that don't fix your direct debit. Pay What You Actually Owe. https://t.co/qisTQUmTE2
J A Y @thejayandre
Reported 2021-04-06 20:24:49
@vicvelvetdrag @edfenergy they’re unwell if they think they’re getting a penny more out of me, can’t wait to go Karen down the phone tomorrow and threaten to chin their Nan lmao x
e.on is shit @eonisshit
Reported 2021-04-06 16:03:06
@LouiseMegs1 @EONhelp If there's a y in the name of the day then there's a problem with the app or website.
These guys have a far better rating than @EONhelp and will pay any exit fees! I'm with @edfenergy now so can't vouch for them but @BulbUK
can't be worse than this crowd.
https://t.co/x70dAkw2IJ
simon carter @simonca33379298
Reported 2021-04-06 14:26:04
@edfenergy ****o my name is Simon Carter. I have see the electric wind turbines currently in service have significant down time owing to damage by the elements. An appropriate form of contact to discuss design further would be appreciated. carter.simon@sky.com
TheEthicalFoodie (3.5%) @FoodEthicist
Reported 2021-04-06 05:29:47
Says a Parliamentarian of a political party whose MPs invariably reply to letters with standard avoid the issue and commitment responses that smell like the products of @Conservatives central office. @ConHome @edfenergy
Ewan Lawrie @punkloch
Reported 2021-04-06 04:32:20
@JeanetteHall9 @smdavies67 @edfenergy Maybe not try to take it down the Caledonian c**** 🤔
david foster @davidfoster1
Reported 2021-04-03 18:15:07
#EDFEnergy looks like you have a bit of a problem https://t.co/nNFL0NfOqV
david foster @davidfoster1
Reported 2021-04-03 18:10:21
EDF Energy, I think you have a slight problem https://t.co/xRUbTmhe6f
Larry - CellDnb @Larry_Crofton
Reported 2021-04-03 09:01:48
@edfenergy Why is there no way to contact you when there’s a problem? I have a severely disabled child and youve left us without heating or hot water for nearly 3 days now. We have a faulty smart meter that’s it, it’s not even a major problem!
David @gingertrvlguru
Reported 2021-04-02 06:45:23
Hi there @edfenergy and happy Easter! You're the current supplier at my new address and the details you hold for the MPAN in the national database are wrong so I can't switch. How can I get in touch so you can fix it?
Simona McKenzie #BbB @signoramac
Reported 2021-04-02 06:03:48
@Sparky_Darryl @edfenergy @truds_b @MoneySavingExp Sorry to hear that. No problems here with DD still going to Green Energy. The issue is the lack of update from EDF and being stuck without being able to move to a better provider