Is EDF Energy currently down? Live Status and Outage Reports

Scroll down

Jon Goldstein @jonwgoldstein

Reported 2022-10-03 17:00:02

State leaders like @GovMLG and @GovofCO are making pollution and waste from routine flaring a thing of the past. Now it is time for @EPA and @BLMNational to follow suit. https://t.co/TZf9ytgHhI via @EDFEnergyEx

Liz @Liz87025974

Reported 2022-10-03 16:55:14

@edfenergy please tell me how to arrange to have my smart meter removed, I’m cutting down on my energy consumption and don’t need it plugged in using electricity.

DreamChasin’ @AKhanInvestment

Reported 2022-10-03 16:33:21

Imagine having paid for your electricity during these times - but no electricity running at your house, no access to even call your electric provider @edfenergy ? Kids under 16 at home too, nearly 48 hours with no electricity and @edfenergy is down #notacceptable

Tina Simpson @mmmbeetroot

Reported 2022-10-03 15:07:57

@talk_susan @AzureDoo @MartinSLewis ***E @ScottishPower @BritishGas @BulbUK @edfenergy @utilitywarehou9 @UtilityWatchdog Was panicking, then checked my actual meter and that's showing the correct amount, so defo a problem with the display units and as @AzureDoo said seems that the decimal point in wrong place🙄 https://t.co/KeOsWZUfXs

Bushead @Bus_Head_

Reported 2022-10-03 13:26:53

@edfenergy are your systems down as it’s not possible to pay my bill online?

becca @beccehjane

Reported 2022-10-03 13:01:13

@edfenergy when I rang I was told it would be about 10 mins, 50+ mins later I’m just ready to hang up. I’ve sent you a DM with my bill issue. https://t.co/zGwuTf8P7F

Dan chav @Danchav10

Reported 2022-10-03 12:54:46

@edfenergy Have been on hold 3 times for over 3 hours today issue still unresolved have since when down to collection point for replacement card and the pin give doesn’t work currently on hold since 4:30 no answer

Victoria Granger @Victori86144541

Reported 2022-10-03 12:36:28

@edfenergy I am at my wits end I need to talk to someone about my broken gas meter and I am meant to have had a call at 5pm today it has not happened. This is ridiculous.

Higgs @HangryHiggs

Reported 2022-10-03 12:27:37

@_livashleysmith @edfenergy Same issue. We're now blocking payments to them and waiting on the ombudsman. They're shocking

Claire @AzureDoo

Reported 2022-10-03 12:11:03

@talk_susan @MartinSLewis ***E @ScottishPower @BritishGas @BulbUK @edfenergy @utilitywarehou9 @UtilityWatchdog Mine is the same. ***E have been posting online "we're aware, we're fixing..." but no official info, nothing is changing, meanwhile my meter is showing me that it's ****ing through lecky, visibly ticking down, a suggested payment of £600 for the week! Stressed doesn't come close.

Jon Blacklock @JonBlacklock

Reported 2022-10-03 11:00:54

@ruskin147 @edfenergy Poor design& implementation I’m afraid. The best chat bot design would ask you what you wanted and in a few questions hone it down to either a transactional route or skill set required. If it can’t be automated route to agent with relevant skills.

Olivia Ashley-Smith @_livashleysmith

Reported 2022-10-03 10:42:28

@edfenergy I have called 10 times in the past 2 weeks, to every time be hung up on after being put on hold by an advisor for up to 20 minutes whilst they try and resolve the issue… but never resolve it?!?! I am really disappointed in this customer service😡

Jake James #FBPE #RejoinEU #FBPA #GTTO @MFIJake

Reported 2022-10-03 09:56:26

@edfenergy EDF seems to have an issue with new charges & Energy Bill Support scheme. For DD customers you're saying changes won't be reviewed until Nov and no EBS payments made until then. Govt discount should be applied at source & taken off monthly payments from Oct 1. What's happening?

Doggo_Mark @doggo_mark

Reported 2022-10-03 07:58:42

@edfenergy Absolutely useless cust service, just been told systems are down for an expected 48 hours, have had entire disputed bill taken of over £700, after setting up a direct debit of £185/m. Apparently systems down for 48 hours and a call back offered within 1 week. Shocking

Higgs @HangryHiggs

Reported 2022-10-03 06:54:35

@LIBrixton We're having major issues with @edfenergy I'm paying 65pkw instead of 35 and every time we go to change it, their syelstem is down. Tell your niece to cancel her DD

Marian @MarianLowther

Reported 2022-10-03 06:31:00

@ruskin147 @edfenergy I have had exactly the same issue with Hermes previously. Clearly set to ignore 'I want to speak to someone'.

Dave Marchant @dave_wyc

Reported 2022-10-03 06:25:15

@ruskin147 @edfenergy I had similar problem a couple of days ago trying to get a Smart Meter fixed that hasn't worked for nearly 2 years. Resorted to email to customer services. no answer so far.

Peter White @peterw2704

Reported 2022-10-03 06:23:39

Hey @edfenergy I have tried to access my meter balance for over a week now but every time there is an issue. Tried to call to get hung up on at 55mins on hold. Any chance there is a fix for this issue.

Jess Oxley @JazziestJess

Reported 2022-10-03 05:58:10

@edfenergy You can’t even help your customers with the most basic of help! 30 mins I have been sat on hold after being cut off by a member of your staff whilst I am trying to resolve and issue that has been going on for 6 months. Shocking.

Simon Smith @sdcsmith2000

Reported 2022-10-03 05:54:45

@ruskin147 @edfenergy and this is the issue with chatbots, orgs believe them to be a silver bullet but poorly implemented they are a curse and reputationally damaging (case in point!)

Robert Nicholls 🇪🇺💙 @nicholls_rn

Reported 2022-10-03 05:42:50

@ruskin147 @edfenergy I've been down that road...

Robbie Bett @TeeSpirit

Reported 2022-10-03 05:26:48

@ruskin147 @edfenergy Yep, I got in a 'Please provide detail X'... 'I don't have it, that's why I'm contacting you'... 'Incorrect format, Please provide detail X' loop once. Tech can be helpful, but they really need to keep old methods open rather than closing them down.

BestTech @BestTech017

Reported 2022-10-03 05:09:03

@Danchav10 @edfenergy In box me and I'll fix it for you

Leigh Milton @LeighMilton6

Reported 2022-10-03 04:57:29

@mhall113 @edfenergy I had the same problem, it was noted there was a problem communicating with my meter last August, wasn't until months of me chasing them that I had a new meter fitted in May! And it still isn't working! Let's see if they turn up to Thursday after they failed to turn up in july

Leigh Milton @LeighMilton6

Reported 2022-10-03 04:56:48

@mhall113 @edfenergy I had the same problem, it was noted there was a problem communicating with my meter back in August, wasn't until months of me chasing them that I had a new meter fitted in May! And it still isn't working! Let's see if they turn up to Thursday after they failed to turn up in july

Leigh Milton @LeighMilton6

Reported 2022-10-03 04:36:25

@Juliero81 @edfenergy Don't hold your breath hun! Mines not worked since August last year, despite a new external meter being fitted in May, after I chased them for months! Engineer failed to turn up in July to fix the issue, again resulted in me chasing them. Let's see if they turn up Thursday🤨

Gemma @gemgem800

Reported 2022-10-03 04:32:02

@edfenergy I need to put money on my electric account Before it goes off very soon. But the website is down. What am I meant to do?! This is ridiculous https://t.co/uwGyvSOaKH

ste86 @stevee0512

Reported 2022-10-03 04:28:31

@MartinSLewis @edfenergy website down and we can’t submit meter readings even after they extended the deadline to manage traffic. More additional stress for families

Foodyman @Foodyman1

Reported 2022-10-03 03:10:54

Why can't i submit my meter reading, seems there are a lot of people having the same problem come on @edfenergy sort it out. #EnergyCrisis #MartinLewis

LifeInBrixton @LIBrixton

Reported 2022-10-03 00:07:15

@edfenergy Fix it now. We don't want a generic customer service number. This is a vulnerable customer. If this message gets blocked or taken off, I'm going to press! https://t.co/qdFhh6hAsP

Alix Traynor @AlixTraynor2

Reported 2022-10-02 13:16:57

@eliHutcheon @edfenergy Surely, if you know what you've used then work it out yourself (the method of calculation is on every bill) . You can then pay the appropriate amount and any difference can be adjusted up or down when things calm down. It's been a rocky road for everyone.

Alix Traynor @AlixTraynor2

Reported 2022-10-02 13:05:57

@mhall113 @edfenergy It isn't a crime so don't be ridiculous. Until the meter problem is sorted they have the right to estimate bills after looking at past usage and current prices. Any adjustments up or down will be made after the problem is fixed.

Angie Lynch @AngieLynch09

Reported 2022-10-02 12:57:16

@bigusrobus @LBC @edfenergy Her lawyers had to issue a statement about it! She is being sued by family! 😩😡

Nick Bradley @nickbradley290

Reported 2022-10-02 10:33:06

@edfenergy are ****e. No power since 09.30am this morning. Been ringing on and off for 4 hours. Then getting cut off. Why do we pay. ****ers meter issue

Christopher Riley @Chris_Riley1972

Reported 2022-10-01 14:02:26

@LeilaniDowding @edfenergy Agreed! Madness! About six years ago I went into EE to buy the rehash of the banana phone. They couldn’t sell one to me because their computer system was down. That wouldn’t have happened in the nineties

Alister Babb 💙 @babbabbabb

Reported 2022-10-01 13:01:47

Hey @edfenergy -please fix your webpage for submitting a gas meter reading. It’s been like this all day, and you know, it’s quite important https://t.co/WKdy9MWXjz

Holly Bennett @junglebenney

Reported 2022-10-01 12:45:04

@edfenergy It's not working. The form doesn't allow me to submit my gas reading. Please do not reply with a link to a help page. Acknowledge and address the issue with the online form.

Kaz @Kazziwaz

Reported 2022-10-01 12:12:17

@bigusrobus @edfenergy We had same problem, sent a DM which they claim has been accepted

Sir Cooj2.0 🏴󠁧󠁢󠁥󠁮󠁧󠁿 🇬🇧 @cooj2_0

Reported 2022-10-01 12:04:04

@wearyrabbit @LeilaniDowding @edfenergy I've not had a problem with them been with them for years. Only problem I have now is their prices are always just above the cap

Lewis @LewisRichards86

Reported 2022-10-01 10:04:25

Day 21 of a ‘signal issue’ say @edfenergy @EDFofficiel. My DM’s were meant to be answered after 3 days, yet that’s now been 5 days. This is bad customer service. Any similar issues reported @MartinSLewis, #Onismen, @AlbertoCostaMP? https://t.co/oY4anqj79k

Alan Carpenter @AlanCar57631082

Reported 2022-10-01 09:13:26

@edfenergy Can you explain why it’s seemingly no longer possible to access my Energy Hub? Exactly when I need data to make a decision on tariffs it no longer seems to be available? Technical problem or cynical attempt to deprive consumers of the data needed to save money?

Mike Chambers @_mike_chambers_

Reported 2022-10-01 09:04:59

@edfenergy @PalaceGigs @EDFofficiel @dontpayuk I’m not cutting down on cups of tea https://t.co/tC3KruSSUL

jls2012💙 @sallyj748

Reported 2022-10-01 09:01:11

@edfenergy I never said meter reading was an issue I've done that the issue is I can't get a refund of over 100 punds

Sarah Kavanagh @sarahkavanagh27

Reported 2022-10-01 08:58:34

@edfenergy This form only works for ‘Simple’ meters, I have 4 readings (warmwise), so useless to me. I will DM you, however, as this seems to be an issue with this new meter readings page, set up yesterday, perhaps you might need to sort it out - you seem to be creating more work not less!

Renato, paciente #505 do hospício das redes socias @renatoyamane

Reported 2022-10-01 08:25:58

@edfenergy Hi @edfenergy, please do not paste generic answers. I'm not having problem to submit readings. Your app is saying to submit the reading, but by post you wrote I don't have to submit it because I have an smart meter. What's the correct procedure??

Dagmar Seeland @dseeland

Reported 2022-10-01 06:48:28

@edfenergy No, they cannot. Been trying since mid-September. You eventually accepted the gas meter reading, still trying with the electricity - your website doesn’t respond. Fix it asap pls

James David @jamesdavid1503

Reported 2022-10-01 05:20:00

@edfenergy No I've not had an issue submitting a meter reading. My issue is that you have sent out incorrect information. People may have received the same email and falsely believe they do not need to send a meter reading. That is the issue. You understand what I'm saying right?

Joanne Clements 🕷️💙 @joannekarma

Reported 2022-10-01 05:15:03

@jim07165581 @edfenergy There is a suggestion that some Tory MPs are working with the opposition to vote down the "budget"... so just maybe, if true, that could be a hint of some kind of sanity returning to Parliament!

Martin @jim07165581

Reported 2022-10-01 05:07:58

@joannekarma @edfenergy Yes seems so, there's lots of protests today enough is enough up and down the country plus lots of strikes on, it's all people can do to try and fight back

Former Tenant @FormerTenant

Reported 2022-09-30 18:29:00

@edfenergy I am asking you for a response here please. Why are you sending me invalid bills demanding I pay or you will destroy my credit file? Why is your complaints resolution team ignoring my emails and attempts to resolve your issue? I would like a response please

Is EDF Energy down right now?

EDF Energy Problem Reports

EDF Energy Latest Reports

EDF Energy Comments