Is E.ON UK down right now?
(latest update October 29, 2020)
E.ON UK is a British energy company. It is the second largest electricity and gas supplier in the UK and one of the Big Six energy suppliers. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Rachel Bailey @baileyray77
Reported 2020-10-28 16:35:08
@eonenergyuk @EONhelp so today you have tweeted a post so your online, but still not replied. So again another day of a vulnerable man MY DAD who lives alone worrying about his bills. Disgraceful, disgusting. Just want to discuss it. #shocked #vulnerable #soangry 😡😡😡😡😡
Kay @KayStott14
Reported 2020-10-28 14:46:56
@EONhelp Not spoken to anyone yet, systems have been down for two days so not been able to get through. Have sent info, thanks
Emily @EmilyLouise3008
Reported 2020-10-28 14:29:03
@Ange1cakeeeee @EONhelp Funnily enough this EXACT same problem happened to as EON changed my tariff without telling me or asking my permission.
Alexander Robinson @Alex_G_Robinson
Reported 2020-10-28 13:48:18
@EONhelp over an hour and a half total today over 2 hours on hold. Issue only can be sorted over phone. #shockingcustomerexperience https://t.co/1ophgW0MZz
Daniel Zander @dzpoa
Reported 2020-10-28 11:17:17
@ODEONCinemas @ODEONHelp @ODEONCinemas #odeon #Limitless On June 28th i asked to have my limitless cancelled. On July 25th i was told a cancellation request was raised and i wouldn't be charged again. To my surprise, i was charged again, on both this and last month. Fix it, please.
Humanimated @humanimated
Reported 2020-10-28 10:22:09
I'm still waiting for a response @EONhelp
Daniel Zander @dzpoa
Reported 2020-10-28 08:31:06
@ODEONCinemas @ODEONHelp @ODEONCinemas #odeon #Limitless On June 28th i asked to have my limitless cancelled. On July 25th i was told a cancellation request was raised and i wouldn't be charged again. To my surprise, i was charged again, on both this and last month. Fix it, please.
Aaron Campbell @AaronCampbell47
Reported 2020-10-28 08:16:20
@EONhelp cancelled my direct debit due today, second month over charged by 3 times the normal amount. I called last month i was told issue was fixed and a refund would be sorted. Month later happend again.
Sue Toone @SueToone1
Reported 2020-10-28 07:11:27
@eonenergyuk @EONhelp This issue has been sorted. I did a chat instead.
Daniel Zander @dzpoa
Reported 2020-10-28 06:33:18
@ODEONHelp @ODEONCinemas #odeon #Limitless On June 28th i asked to have my limitless cancelled. On July 25th i was told a cancellation request was raised and i wouldn't be charged again. To my surprise, i was charged again, on both this and last month. Fix it, please.
Andrew Dowson @AndrewDowson
Reported 2020-10-28 03:55:15
@jewkes_david @EONhelp Their systems were down yesterday so they couldn’t take my call, if they don’t respond to a question on Twitter within 20 hours, I wouldn’t call that efficient? 🤷🏼♂️
Sukey Dosanjh @sukeydosanjh
Reported 2020-10-27 16:07:59
@EONhelp have been dealing with a problem since April still not resolved...customer resolutions involved promised a call back every time I speak to them nothing.....worst energy company ever.....@GripeO_Feed
William Drew (Will) @WJDDrew
Reported 2020-10-27 14:02:33
@EONhelp I attempted to switch my gas and electricity to you but yesterday you sent me an email telling me that my switch has been cancelled. That's a big problem because you've informed my existing supplier that I am leaving. I really need to speak to someone urgently
Daniel Zander @dzpoa
Reported 2020-10-27 06:54:14
@ODEONHelp On the 28th of June i asked to have my limitless membership cancelled. On the 25th of July i was told a cancellation request was raised and i wouldn't be charged again. To my surprise, i noticed that i was charged again, on both this and last month. Fix it, please.
Our Big Gay Journey @BigGayJourney
Reported 2020-10-27 06:05:12
@EONhelp I have sent you a DM of my problem. Hopefully you can help?
Claire Holdaway @Mrs_H_2019
Reported 2020-10-26 18:05:10
@EONhelp Hi, can you advise if theres an issue with smart meters? Ours hasnt picked up a signal in the last week. We've tried restarting it & fully reset it.Theres nothing wrong with our wifi as everything else is working fine. The picture attached is what it displays. Thanks https://t.co/tTl26m8pEw
kelly jackson @kelljacks01
Reported 2020-10-26 17:03:54
@EONhelp why is my quote dearer than my neighbours, we both used the exact same meter reading. they are not an eon customer they got quoted £53.19pm and my quote as an existing customer is £84.21pm thats for the fix 2 year v11. Is it because they would be a new customer
Humanimated @humanimated
Reported 2020-10-26 13:37:19
Hi @EONhelp, is it possible to speak to a human being regarding my bill? Your telephone agents are unreachable, your chat is down and you have no email. You asked me for pictures of my meters but there's nowhere to send this to 🙃
Ellise Kelly-Jay @ElliseKelly
Reported 2020-10-26 08:32:34
@ODEONHelp Is online booking down? I can't seem to book via phone or laptop.
mewalsh @michaelaellen
Reported 2020-10-26 07:29:50
@EONhelp please can someone help. I have no electricity supply due to broken meter and can’t get through to anyone. My phone is about to die and these are the waiting times .. https://t.co/6rmZaCJIrr
Lewis Kent @LewKent1
Reported 2020-10-26 07:26:54
@EONhelp Your phone system is a joke, just spent 2 hours on the phone to you been transferred 6 times and still nobody sorts out my issue and then you hang up?
Isabelle Parker @BellePark91
Reported 2020-10-25 18:33:50
@ODEONHelp Hi, when watching a film do we have to have our face coverings on or can we take them off when we sit down?
Cairo O'Neill @CairoOneill
Reported 2020-10-25 05:51:19
@ODEONHelp Hi there I’ve been signed out my app & when trying to sign in it says there’s an issue with my details try again. It’s definitely the right p***word etc. Can you advise?
Mark Owens @markowens726
Reported 2020-10-25 04:55:51
@EONhelp
Hi the display on my meter is blank? I had a power cut last night could this be the problem? When I put my key in to add credit nothing happens. Can you help please?
. @Ggarrett247
Reported 2020-10-24 12:07:05
@EONhelp I wanna make a payment but the website is down and I don't want to sit on the phone ? Please help ?
Nikki Matthews @ella2403ty
Reported 2020-10-24 10:18:20
@ODEONHelp It’s be good if we didn’t have to pay for a cea card. It’s also be good if this info was on the website. Other venues don’t have this issue it’s a shame we aren’t thought of.
Mr Jacomb-Hood 🌈 @mrjacombhood
Reported 2020-10-23 17:22:19
@ODEONHelp if I left an umbrella in Leicester Square Luxe Screen 1 Row F around seat 18, can this be tracked down and kept for collection??!thanks either way ...
tidd83 @tidd_83
Reported 2020-10-23 12:06:21
@EONhelp absolutely disgusted, trying to resolve an issue with a deceased family members account and taken 90mins to get nowhere. Do not need the stress - your customer service is atrocious!! Would appreciate someone contacting me
Aaron Russell @AaronRussell92
Reported 2020-10-23 11:59:22
@EONhelp I am sorry but this is not acceptable, this is already after someone put the phone down after waiting on hold for 30 mins https://t.co/FhsuvdkreE
Steve Mowat @Steve_Mowat
Reported 2020-10-23 11:13:36
@ODEONCinemas @ODEONHelp your ticket booking for BFIImax tomorrow is down - please cna you help? No live chat or phone available
Chris #xtineforxmas @ShineyCat
Reported 2020-10-23 09:49:58
Holy cow, I got a reply in 2 minutes. Apparently if you trash a company online long enough they finally reply.
🙄
And it’s been a few days since someone from @EONhelp shouted at me down the phone. Have I heard back from my complaint yet? No...
Keaton Baynes @keaton_baynes
Reported 2020-10-22 07:14:08
@ODEONHelp why do you turn the music down to pretty much 0 at the end of a film now? Really ruins the atmosphere and experience? Also been waiting about 3 months for my replacement limitless card
Rob Schneider @rmschne
Reported 2020-10-22 05:46:33
@EONhelp THANKS. Finally, yesterday a.m. at 8 a.m. got thru phone. Prev attempts on hold extended period and gave up. Problem was that meter reading probably considered “too low” compared to estimate. Sigh. Flat empty and we fight climate change by turning off all stuff.
E.ON Energy UK @eonenergyuk
Reported 2020-10-22 05:15:55
@seashaped I'm sorry we couldn't get back to you sooner George, this is our busiest time of the year but we are now getting the backlog down.
If you DM you query to @eonhelp along with your full address and date of birth we'll have a look into it.
Laura H
#ENDSARS werey dey disguise #ENDSWAT joor @daperfectshot
Reported 2020-10-21 13:16:56
@KellieOnukogu @__Heer_Flvcko @ShattaDede @shydara007 @NAkufoAddo that's the issue, i am not sure bt Nigerians might be the first African country doing this, lets leave em b for now, Nigerians might spike the spirit in every other country where they are being treated unfairly
MARY ELLEN @m_e_domingos
Reported 2020-10-21 07:51:40
@ODEONHelp I am so let down by your service you just have been taking the **** out of me for over 2 weeks saying that you are gonna fix the mistakes you make and then asking how the customer service was and the solving when you don’t do anything. You are just scamming people.
Jane Sattary @JaneSattary
Reported 2020-10-21 06:00:30
@EONhelp this seems to be one of the few ways of getting in touch with eon. Online chat and phone doesn’t work. How do I resolve a problem?
Chris #xtineforxmas @ShineyCat
Reported 2020-10-21 04:40:47
Well good morning @EONhelp @eonenergyuk - not only did you not get back to me yesterday after YOUR member of staff shouted at me down the phone but you’ve now increased my direct debit without talking to me or responding to any issues I’ve raised. I cannot afford this. https://t.co/ufqHthzB3h
Fiona Howells @FionaHowells4
Reported 2020-10-21 03:45:15
@ShineyCat @EONhelp It’s the fact you’ve got to go over the same stuff again and again and again. No one takes ownership and sorts out your probs. I stopped phoning after 3 months so at least I would have written responses 🙄🙄. Good luck sorting out your problem with this lot
It’s RoddyRod! @RodrigoDuarte
Reported 2020-10-20 14:36:10
@EONhelp 1 hour to speak to someone about a simple issue and then to be put on hold once again. It has taken 1 week and 5 calls to close an account. It is just one home with a top up meter. Don’t understand this. #customerexperience 🤦🏻♂️ https://t.co/OU5qj6PFVY
It’s RoddyRod! @RodrigoDuarte
Reported 2020-10-20 14:30:17
@EONhelp Been trying to sort out a simple issue with my bill already for one week. It is incredible that I have been waiting for an hour to speak to someone for something so simple! #CustomerService https://t.co/8Yjjk88aMO
Sandy @SandySaysHiYa
Reported 2020-10-20 13:47:10
@EONhelp just wanted to congratulate you on having a great employee by the name of Marie in customer care/complaints. She resolved my problem straight away and was very knowledgeable. Thanks again Marie!
Victoria Bailey @Tors321
Reported 2020-10-20 12:23:18
@EONhelp Is there a direct no for metre/key problem's. We're a family of 4 and will probably be out by mid morning tomorrow. I called the number on your website eventually someone answered but said they needed to transfer to a colleague it just played music for ages then cut off.
Victoria Bailey @Tors321
Reported 2020-10-20 12:16:34
@EONhelp Hi pretty desperate for some help. Our electric metre key has broken. I've been on hold on the phone for over an hour now and down to our last few pounds credit.
Trueblue @Trueblue0597
Reported 2020-10-20 11:15:12
@eonenergyuk @EONhelp will get details later when wife gets back. Acting on behalf of mil, had stroke and we get a jobsworth who quite clearly didnt want to do refund of excess balance! Putting phone down? Kick up backside needed!
Eilis @EilisGaul
Reported 2020-10-20 09:58:12
Been waiting a year next month for someone to fix my smart meter that was incorrectly installed 🙃
@EONhelp
dkklifenolonger#ourown. @dkklifenolonger
Reported 2020-10-20 08:32:59
@EONhelp and phone charger thats it i dont cook becouse of Stoke-on-Trent police poisoning in my home, which Santuary refused to come and fix it and eon due to underhanded activities by police.
4 mother ****en days for 10 pound electricity gone that is a scam. They should be hold
dkklifenolonger#ourown. @dkklifenolonger
Reported 2020-10-20 08:29:44
@EONhelp which mound to 100 just to get money out off me as a scam.
The problem here is that how many people have they or reaping them off this way. Then i put 60 pound paid off 50 left with 10 in 4 day blarry 4 day my electric is has run out. Which i only used it for lights and
dkklifenolonger#ourown. @dkklifenolonger
Reported 2020-10-20 08:26:30
@EONhelp what a Shame does the government know how are this company taking advantage of covid to reap people off they know you can't go to tbe office and talk to them not to mention which was already an ongoing issue.
The blarry company put me on debt purposely if 50 i paid that
IG: @eradizzle @EraDizzle
Reported 2020-10-20 06:06:20
@ODEONHelp ****o? I’m still having this issue with my limitless membership, Can someone gets back to me?