Is E.ON UK down right now?
(latest update January 19, 2021)
E.ON UK is a British energy company. It is the second largest electricity and gas supplier in the UK and one of the Big Six energy suppliers. Is it up or down? Is it down for me? Check the status or Report your issues below!
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E.ON UK Problem Reports
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Matthew š» @matthew1471
Reported 2021-01-19 07:08:43
@EONhelp 3 months. Smart meter installed December 8th. How long would you suggest when it will work pls? I wondered if maybe the meter wasn't reporting half hourly but they tell me it is.. Any way to check? I have since seen other tweets from you saying E.On see has been down since Sept?
Matthew š» @matthew1471
Reported 2021-01-19 07:01:43
@EONhelp does E.On see work atm? I keep getting told you don't have enough data but have a Smart meter set to half hourly? Is it down or do I need to call?
Julian Arthurs @JulianArthurs
Reported 2021-01-19 06:44:51
@EONhelp Im switching to Bulb with dual fuel smart PAYG due 24th. Your online web chat is down and phone lines are breaking up. Do I contact you in writing via the omsbudsman?
James Ducker @jduckerstan
Reported 2021-01-19 05:21:24
@EONhelp is anyone actually going to respond to me regardingy issue or am I just shouting in to a void?
Alan cliff @Alan_Cliff1
Reported 2021-01-18 15:06:54
@eonenergyuk @EONhelp This is a joke how can an app be down for this long! Has there been a hack or compromise that we donāt know about?
James Armstrong @armstrong_398
Reported 2021-01-18 14:46:26
@EONhelp Can you please tell me when they'll be in touch? This issue (which I raised 4 months ago) is preventing me from being able to leave E.ON despite my contract ending 3 months ago. It's impressive how you can mess up so badly I physically can't leave E.ON
Mark Armstrong @mark001282
Reported 2021-01-18 14:14:40
@EONhelp Not for me you can't. Was just giving you a nudge on the above as it seems the issue has been Ignored for time bruv.
James Armstrong @armstrong_398
Reported 2021-01-18 13:12:11
Seriously @eonenergyuk @EONhelp what's happening, I just want to leave?
2 months since my one and only email from my "complaints resolution manager", 3 months since my contract ended and 4 months since I raised the issue? Do you think this is acceptable?
Matt Adds @mattyadders
Reported 2021-01-18 12:59:28
@EONhelp I understand all that and website will be fine, but 1st impressions matter. Not what I was hoping or expecting. Exactly how long has the app been down??
Laura Smith @LozySmith
Reported 2021-01-18 11:47:02
@EONhelp your service has become an utter joke. Unable to contact you by phone, live chat consistently down and your app is either broken or tells me to call you!!! Facebook DM ignored from a week ago. What a disgrace.
Elizabeth Daminger @LizJ73
Reported 2021-01-18 11:39:08
@eonenergyuk @EONhelp send me a message link please. There is a 70 year old here whose meter wont top up. Seems to be a country wide problem going by your fb page. #journorequest #eon #downingstreetbriefing
Matt Adds @mattyadders
Reported 2021-01-18 11:38:50
@EONhelp Is the app still down??
Kurt @KurtJacob
Reported 2021-01-18 11:38:07
@EONhelp any chance you can look into my smart meter issue? It still isn't fixed. Can someone call me?
Simon š #NHSpay15 @dotcomsimon1
Reported 2021-01-18 10:23:49
@EONhelp your āSmartā prepayment meters are a joke!
App is down so you canāt top up, get redirected to website to top up, takes minimum 7-8 attempts to log in,
Once logged in and navigated to top up screen it just diverts you back to main menu once you try to proceed! #NoCredit
E.ON Energy UK @eonenergyuk
Reported 2021-01-18 10:16:58
@alex_rayment @EONhelp Hey Alex, please direct message @EonHelp with your account details and date of birth and explain the issue in full so we can ensure this is resolved as quickly as possible. Thanks, Matt.
Nafisa Ibrahim @naf033
Reported 2021-01-18 10:14:08
@EONhelp Why is the chat service down also. And thanks for the number
Alex Rayment @alex_rayment
Reported 2021-01-18 10:13:34
@eonenergyuk @EONhelp
We are trying extremely hard to resolve an incorrect bill issue, despite many calls and emails, it's is impossible to get a response from your customer service team!! There have been so many promises to sort this but no actions from EON! Please reach out!!!
Nafisa Ibrahim @naf033
Reported 2021-01-18 10:06:40
@EONhelp For me it's been down for 2 weeks now
Bob Barrows @britsbest
Reported 2021-01-18 09:50:52
@EONhelp please!!! Youāve now changed our d/d down. Please reset it to Ā£85. It asks me for a meter reading. Iāve done one today!!!
Megan @Megan_mc1
Reported 2021-01-18 08:49:36
@EONhelp hi, I have an issue with my new tariff - the one I have signed up to does not match the prices of the one currently on my account. You donāt seem to have any staff on the phones/live chat.
Cassie Oldham @Caspa_O
Reported 2021-01-18 08:39:31
@iamtonydenton @EONhelp I keep having this issue too and they never sort it for me! Happening for monthsš”
Higgy @Piztup
Reported 2021-01-18 08:18:50
@EONhelp whatās an acceptable length of time to be on hold when trying to top up gas and electric, bearing in mind your app is down?
40mins so far....
rachel cooper @rachel7880
Reported 2021-01-18 08:04:10
@EONhelp app been down for days when will this be sorted?
Chelsea @chelslockhartx
Reported 2021-01-18 08:03:40
@EONhelp can you stop taking a payment to crash during it but still take the money š
Tim Tickner @TimTickner
Reported 2021-01-18 07:02:36
@EONhelp So web help is down and I phone the help desk number, go through all the menus and then wait 39 minutes on hold to eventually have someone come on and ask me to call back in 2 hours because the systems are down. You couldn't have put that at the beginning of the call?!
Stephen Robinson @stelee28
Reported 2021-01-18 06:37:04
@ninia_benjamin @EONhelp I had the same issue with EDF. With Scottish Power now and not had an issue in the year I've been with them
Jonny @Jonny_Metcalfe
Reported 2021-01-18 05:44:30
@EONhelp Iāve dmād about an issue Iām having, canāt seem to get through on the phones at all. I just want to get this issue sorted.
Sam Brown @SJones_Brown
Reported 2021-01-18 05:26:47
@EONhelp are the phone lines down Iāve tried 3 times and after 20 minutes each time itās says there is a fault please call again
PortsladePalace @DebbieYeates1
Reported 2021-01-18 05:20:46
@ODEONHelp Thank you Katie, she pays annually, so will she get extra months at the end? Iām contacting you in her behalf as she has Downās syndrome so wasnāt sure what to do. Thank you
šJohn Reesš @Speedingalong
Reported 2021-01-18 04:33:02
@EONhelp trying to input my Gas and electric reading on the app and online but it says there is an issue. This has been since Friday. Is there a problem with the app?
Mary ROSS @MaryROS54436438
Reported 2021-01-18 03:49:11
@eonenergyuk @EONhelp Hi. Is there a problem with your website? I have just joined and need to submit my readings.
Christopher Pugh @c_h_pugh
Reported 2021-01-17 18:44:30
@EONhelp @helenbridgwood This is a frequently reported problem, whoever supplies your energy. Mine disconnected recently, but righted itself after 14 minutes. There is an interesting discussion at: https://t.co/uVppTfMckn
Christopher Pugh @c_h_pugh
Reported 2021-01-17 18:41:56
@helenbridgwood @EONhelp This is a frequently reported problem, whoever supplies your energy. Mine disconnected recently, but righted itself after 14 minutes. There is an interesting discussion at: https://t.co/uVppTfMckn
Kelly Clark @kp_kls
Reported 2021-01-17 17:08:07
@EONhelp absolutely appalling service from e-on. How can it take 6 months to show our account as dual electric instead of single. Utter incompetence, just get excuse after excuse. When will someone actually fix this?
Hilary @hilary_lomas
Reported 2021-01-17 08:35:39
@Tompeetbwfc @EONhelp Good luck with that! Took me over 2 weeks to resolve a problem. Took me leaving bad feedback in a survey for someone to finally contact me š
Tom Peet @Tompeetbwfc
Reported 2021-01-17 07:08:58
@EONhelp Are you able to check your DM's, I've sent an issue over 24 hours ago which hasn't been responded to.
Thanks
the truth @joevankas
Reported 2021-01-17 04:54:50
@eonenergyuk @EONhelp Is the app still down? Almost a week now I have been trying to give my metre readings with no luck.
Helen Bridgwood @helenbridgwood
Reported 2021-01-16 15:28:58
Hi @EONhelp Our smart meter display has stopped working. Tried switching it on & off and taking it outside near the meter box. Any suggestions on how to fix it? There is a flashing signal display in the top left corner. https://t.co/rTvlNc8GF0
man behind the door @jimmymumu
Reported 2021-01-16 13:35:25
@EONhelp I was chatting via dm with Nikita this morning and wanted to know if my problem was sorted out? Thanks
will gee @willegee
Reported 2021-01-16 13:11:11
@EONhelp Hi. I need to top up our gas and electric but itās says it canāt fix our account, on the app and website! Any advice how we can progress please?
Carrrrie š @Cazhoopz
Reported 2021-01-16 12:45:50
@EONhelp is your website and app still down? Can't seem to submit readings.
Lauren Gimson @LaurenGimson
Reported 2021-01-16 09:57:14
@EONhelp @eonenergyuk Disgusted with EON today!!! Putting markers on my credit report "in error" and not removing things when I am mid way through a mortgage application!!!!! I want to see this resolved ASAP. Rang your call centre last night...no use. Today spoke to them. No fix!
Jon Adams @JonAdam45139571
Reported 2021-01-16 08:25:45
@EONhelp Bill issued several days ago but still cannot view. App still down and website still shows āsomethings ****nā when you try and view bills. Seems like the whole of EON has ****n. This really does need fixing as customers cannot view their accounts which must be wrong.
Katie @clydon11
Reported 2021-01-16 07:07:44
@EONhelp Hi, I sent a response 2 hours ago. Can someone check the issue is resolved please? Thanks
Gunner999 @Gunner9991
Reported 2021-01-16 07:04:15
@EONhelp how do I top up my meter if your app is down and no donāt ever answers the phone ???
Keith Scott @Bruce_Bjj
Reported 2021-01-16 06:19:31
@EONhelp Your app is still down...I donāt understand how this company has turned to **** over the last few months!
Nozone @nozone_sw
Reported 2021-01-16 06:05:47
@EONhelp @Katiedu52055646 Being down for four days is not being down for maintenance.... It's broken, you have messed up an upgrade.... Admit it.
Nozone @nozone_sw
Reported 2021-01-16 06:02:34
@eonenergyuk @EONhelp Are you ever gonna fix this? 4 days is rediculous!!
Liz Morgan-Danvers š¶š„š¦ @Lizzierascal83
Reported 2021-01-16 05:52:51
@eonenergyuk @EONhelp Also your app seems to be broken - been trying for a few days and always a problem experienced.
Katie @clydon11
Reported 2021-01-16 05:01:15
@EONhelp Hi Iāve responded to the DM but the issue isnāt resolved