Kayla O'Brien @Kayla_Obrien1
Reported 2020-10-28 23:45:08
@CenturyLink please fix your **** centurylink it’s getting old not being able to use the internet for anything
Max Gengenbacher @maxgengen23
Reported 2020-10-28 22:27:55
@AxeCapitalLP @Xfinity @CenturyLink I’ll never forget one day we called in a guy to fix our box and the worker was like yeah I suggest getting a different provider we are horrible at customer service
Jordan Graf @jordangraf
Reported 2020-10-28 21:21:51
@CenturyLink @Newsweek This is total bs. I’ve called tried to chat left dms. Y’all don’t care. Worst customer service I’ve ever experienced. My internet is currently down by the way.
Reported 2020-10-28 19:56:15
3 years with @CenturyLink not one outage. 9 months with @CoxComm and they have had three major outages and numerous small ones. Wish CL offered higher speeds. Would never choose Cox cuz they suck & are ludicrously expensive with fake data caps. #Cox #FML
Braηdy Gleηη ღ @brandyywine09
Reported 2020-10-28 19:41:36
@CenturyLinkHelp Whenever y'all will run the lines down my road. Hit me up. Lol.
Reported 2020-10-28 18:47:53
@CenturyLink worst internet in the treasure valley. You need to fix your horrible internet in 83703. Goes out every day around this time for over an hour. Ridiculous.
Amary3 Dalton @Amary3Disney
Reported 2020-10-28 17:54:45
NEVER IN YOUR LIFE DO SERVICE WITH @CenturyLink @CenturyLinkHelp this is the worst company I ever been with second time this month I’m in a outage which is causing me problems with my job I WORK FROM HOME I NEED MY INTERNET SERVICE thy said I’m in a outage yet all green lights https://t.co/ALajZPJHNT
Fing Internet Alert @outagedetect
Reported 2020-10-28 17:01:22
🆗 Moderate Internet #outage ended: #CenturyLink in #Texas since 3:35 PM resolved after 20 min, impacting #Kinwood #Kingwood #Troup +1 areas
🇺🇸 Get notifications with Fing Desktop
#CenturyLinkHelp #CenturyLinkdown #CenturyLinkoutage #CenturyLinkup https://t.co/JJnjqqenGS
Fing Internet Alert @outagedetect
Reported 2020-10-28 16:46:23
⚡ Moderate Internet #outage detected: #CenturyLink in #Texas since 3:35 PM, impacting #Kinwood #Kingwood #Troup +1 areas
🇺🇸 Live map and ****ysis
Retweet if down for you too
#CenturyLinkHelp #CenturyLinkdown #CenturyLinkoutage #nointernet https://t.co/9SOhW7Pvd0
Reported 2020-10-28 16:45:45
@CenturyLinkHelp is your service down again?
Garrett Weiss @StrengthOfSpear
Reported 2020-10-28 16:09:21
@CenturyLink You guys have the worst customer service in the world I have been trying to cancel my service for about a month now and either I can't get a hold of someone or there are some BS issue going on. I no longer live at said location I just want to cancel my service
Jay Wellington @jaywelles1122
Reported 2020-10-28 15:48:19
@CenturyLink hour long call transferred five times and the sixth person ended the call without resolving my problem. #worstindustryinAmerica #worstcustomerserviceinAmerica #dontgivecenturylinkyourbusiness
Jay Wellington @jaywelles1122
Reported 2020-10-28 15:42:20
@CenturyLink just got transferred to the sixth person on a call that is almost to an hour in length and yet I have to p*** on the same information to each person with no resolution to my problem #worstindustryinAmerica
Jay Wellington @jaywelles1122
Reported 2020-10-28 15:23:35
@CenturyLink get ready to spend hours on hold and being transferred constantly to try and resolve a simple problem. #worstindustryinAmerica
Reported 2020-10-28 14:31:57
@centurylink You started upgrading the tech/software and your didn’t gave heads up to customer and you screw up the very customer. No internet since morning and took hour long call to realize your issue and say you CAN NOT fix till Monday? Seriously? #centurylinksuck #fixnow
Reported 2020-10-28 14:24:57
okay cool i just learned that the asbestos concrete siding on my house is not just on the top but all the way down, just covered by wood shingles, which means the time the centurylink guy drilled a hole through my office wall he definitely kicked asbestos dust inside!
Abigail Wise @AbigailWise
Reported 2020-10-28 13:50:33
@CenturyLinkHelp Thanks for getting in touch, Aaron, but this has been an issue for years! Seems like you should/could work faster.
Have you tried turning it off & on again? @leviathanpriim
Reported 2020-10-28 13:08:12
@CenturyLinkHelp fix your infrastructure https://t.co/kAd0He9HqO
Cade Macemore @CadeMacemore
Reported 2020-10-28 09:45:57
Hey ****heads @CenturyLink fix the ****ing internet in Swan Creek NC
Reported 2020-10-27 21:19:08
Hey @centurylink, hour 3 of being transferred and put on hold with no answers. My kids cannot even log on to do their schoolwork. And nobody will talk to me or fix my internet. How does this work?? You get my money for years and I get this kind of customer service?
🎃 Melissa 🎃 @Mislissa0080
Reported 2020-10-27 21:00:45
@CenturyLinkHelp Oh, no... I don't have a problem with your service personally right now. Just what I've heard from friends. Sorry.
Reported 2020-10-27 20:21:07
@KTAR923 Yeah, mine is still down. 14 hours and counting. #centurylink
Reported 2020-10-27 16:15:24
@CenturyLinkHelp I am on the phone with my 7th representative. One hour later. No one can help me with my issue of getting access to my current account. Lord have mercy. Put me out of my misery. Please put me in contact with someone who is competent. I’m paying for this?
Reported 2020-10-27 15:27:05
Seems like @CenturyLink changed something and/or Amazon devices changed. Either way, we as consumers are being screwed and paying more to "fix it" while things continue to deteriorate. Better internet now is still worse than good last year. Is anyone improving infrastructure? 2/2
Reported 2020-10-27 15:26:36
Seems like @CenturyLink changed something and/or Amazon devices changed. Either way, we as consumers are being screwed and paying more to "fix it" while things continue to deteriorate. Better internet now is still worse than good last year. Is anyone improving infrastructure?
Reported 2020-10-27 15:23:56
So today @centurylink told us that the reason our internet ****s is because too many devices. It's been the same devices for years, most turned off or asleep. But unplugged @amazon echos and things worked again. How and why would this suddenly be the issue and resolution? 1/
whats her name @DaSweetestBish
Reported 2020-10-27 15:10:24
Centurylink ***es got a ****ing outage
Reported 2020-10-27 14:39:38
Hey its me @CenturyLink . I see you're trying to pay your bill, please enjoy trying to get a broken website all morning before listening to an hour of an automated voice while we transfer you through five different people.
IG: DNYC_TRM @Dnyc_OFFTHETOP
Reported 2020-10-27 13:31:19
@CenturyLinkHelp @CenturyLink @CenturyLinkBiz i have over 30 minutes off horrible customer service recorded for y’all turning off our internet before the disconnect date and my issue is still not fixed. #cancelcenturylink
Amelia S. Dall; M.A., RPA ⚒ @ameliarchaeo
Reported 2020-10-27 13:27:20
@rmbenedict @CenturyLink I changed platforms and they definitely were! 😅
We’ve been getting 3-12 mbps speed and paying for 40 (when nowadays we should be having 100/1000). Odd! Issue still persists. Tech came over today and was perplexed too. Might make the switch to @Xfinity? 😶
Reported 2020-10-27 12:51:49
Here’s a new customer service strategy by @CenturyLinkHome.
Put people on hold long enough that they figure out how to solve the problem themselves.
It took 60 minutes, but I figured it out.
Why even bother having a service center?
Marlo Thomas @MarloTh85893679
Reported 2020-10-27 12:46:21
@CenturyLinkHelp is there an outage in Phoenix AZ 85013? No internet!
Reported 2020-10-27 12:42:12
@CenturyLinkHelp any ideas what is causing the outage in Baldwin City, KS? Estimated restoration just got pushed back another 6 hours.
Reported 2020-10-27 11:49:41
@medblr_td (A couple of months ago I took ~4 hours to drive around the parts of the county least served by broadband and it was 90% small, older, somewhat run-down houses. Cl*** plays a role here for sure, although largely because of land use and not so much CenturyLink or the present BOS.)
Reported 2020-10-27 10:47:19
@CenturyLinkHelp @comcast Fix the issues or another Company will be given the opportunity!
Reported 2020-10-27 10:46:12
@CenturyLinkHelp I already called the tech office. This is the third time. How much of my time do I have to waste on the same thing..... Your Service is Unreliable. @comcast is 99.9 percent reliable than YOU in Stratmoor Hills CO 80906. CenturyLink is NOT Reliable & they do not FIX it! @comcast
Matt Wood @mattfwood
Reported 2020-10-27 10:27:43
That’s why Comcast investment was up 23% in the Wheeler FCC era, but *down* 14% in 2019 when compared to 2016. Charter’s 2019 investments were down 10 percent from 2016. CenturyLink’s were down 21%. We haven’t heard @AjitPaiFCC bragging about any of that. #NetNeutrality #FCCLive
Amber Engelby @AmberEngelby
Reported 2020-10-27 10:23:25
@mumbleblade @CenturyLink @CenturyLinkHelp Have you been able to get any answers out of them? We’ve been down almost 24 hours in North Minneapolis and can’t get CL to provide anything in the way of a meaningful update.
Cory Fiasco @thatonetwitdkc
Reported 2020-10-27 07:37:28
Check out my Speedtest results... 18.3 Mbps down and 0.7 Mbps up. How do your speeds compare @CenturyLink these are not the speeds I'm paying for...
Kirk Clyatt @Clyatt
Reported 2020-10-26 22:37:17
@ChristineEliaz @CoxComm @CenturyLink @tsegerblom @CoxHelp Waaay to much ... @tsegerblom I know not the biggest issue our community faces ... but it is an important one ... help would be MUCH appreciated!
Ole the Red @mjolnir59
Reported 2020-10-26 22:25:41
@CenturyLinkHelp Centurylink sucks because they never fix an issue. No, I'm not going to send you a DM. I dumped you after you wouldn't provide what you promised. Hopefully more will dump you too.
Reported 2020-10-26 21:56:09
@CenturyLink, why have we had such slow speeds and down again in Prairie City? Been trying to reach customer service since 5:30 p.m. Lots having issues again in town.
kar ˙ ͜ʟ˙ | blm @karen_kaeke
Reported 2020-10-26 20:32:41
@CenturyLinkHelp @aIternativefish Fix it
Reported 2020-10-26 20:27:06
@norberglindsey @CenturyLink @CenturyLinkHelp Yes, I’ve tried chat - everything except smoke signals. I finally received a response to my tweet. The problem had been with follow through. 🤞 that they keep their word this time
Lindsey Norberg @norberglindsey
Reported 2020-10-26 19:22:08
Looks like the @CenturyLink website chat service looked into my issue. I guess I was offered a promotion that doesn't exist. As a new CenturyLink customer I'm horrified. Guess I should have chosen @comcast?
Reported 2020-10-26 19:18:15
@CenturyLinkHelp I just spent an hour on hold & was hung up on. I need ***istance now. You send me a threatening letter - I’ve spent 2 mos trying to setup autopay, you don’t contact me 2 let me know there’s a problem. I’ve re-entered bank info 3x. Let’s get this resolved!
Bill Connell @wjcstp
Reported 2020-10-26 16:48:37
@CenturyLinkHelp Thanks, but the issue was resolved on its own, seems to be working ok now
Reported 2020-10-26 16:43:38
@kstarr41 @CenturyLink Lol I tried to contact them through the phone.. gave up. Then contacted them through the online chat. They transferred me to FIVE different people before telling me I had to call someone for my issue 😅🙄
Erin Parnell @Erinmichelle_45
Reported 2020-10-26 16:34:18
@CenturyLinkHelp Yes, if you can send me one so I know who to talk to? I’ve been on the phone & called the CS line 5x now since they set up service Friday & still no service & unable to work for 4 days & nobody here to fix anything still.
Amber Engelby @AmberEngelby
Reported 2020-10-26 16:30:25
@CenturyLink There better be a deduction on next month’s bill to compensate for the work being missed due to this outage. Service has been down in our area all morning (some of my neighbors for longer). This makes the 3rd time I’ve had to use PTO due to poor service.