Is British Gas down right now?
(latest update September 30, 2022)
British Gas is an energy and home services provider in the United Kingdom. Is it up or down? Is it down for me? Check the status or Report your issues below!
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British Gas Problem Reports
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Mike Tⓐylor 🏴 🇬🇧 🇪🇺 @MikeTaylor
Reported 2022-09-30 09:39:45
@martin_eve @firstdirect Case in point: Amazon just declined payment from my FD debit card and my FD Visa credit card. Phoned the bank. 30 seconds in a queue, then through to a human. Sorted both problems, all fixed in six minutes.
We have been trying for SIX MONTHS to get British Gas to fix our meter.
natalie w @Natlashka
Reported 2022-09-30 09:35:09
@BritishGasHelp I’m just going to go try and fix this she said. 45 mins ago. I need to hang up but will anyone call back? I can’t leave a baby to his own devices half a day https://t.co/hYRnjsdn3I
lottie @lottie1924
Reported 2022-09-30 08:41:28
Annual gas usage is 13,000 kWh but British Gas is quoting me a variable tariff with estimated usage of 21,000 kWh!! Can’t get through to anyone on phone or chat as they’ve closed every thing down 🤯 @BritishGas @MartinSLewis
Katherine Sladden @katsladden
Reported 2022-09-30 08:36:32
@MartinSLewis @itvMLshow hi @MartinSLewis our meter is broken, reported it months ago. @BritishGas say 'supply shortage' of smart meters & refuse to fit alternative. Heading into winter meterless & worried what our bill will be. Wondering if any others in same boat? #meterreadingweek
Charlotte Brown @road_runner_73
Reported 2022-09-30 08:34:05
@BritishGas are so rude been on the phone with them since 9:30am and 5 time's they've put the phone down on me don't think they want to get payed so bad
Viscount Toad KG 🌸🕊 @cheshiretoad
Reported 2022-09-30 08:21:08
What fresh **** is this? Despite their many failings, no problem registering my readings with British Gas this morning.
Ali Richards 🛵 @diaryofadetour
Reported 2022-09-30 08:04:16
@BritishGas Please can you get in touch with my disabled mother in law who is at her wits end trying to sort her energy.She moved Jan/22 but no meter readings since, it is broken, so has demands for previous tenants usage which is sky high & that’s before the price hikes [thread]
Russell Plows @russellplows
Reported 2022-09-30 07:49:43
@BritishGasHelp my gas usage is missing from my account. I can only see electricity. Can you fix this?
Jenn G @jg_nb
Reported 2022-09-30 07:33:38
@BritishGas @BritishGasHelp tryjng to book a service. Website never works!! Fix this. I don’t have 25 minutes to wait on hold to phone. It has been the same for the last 3 years!!! https://t.co/g2oc9yUb0b
Peter Getty @petegetty
Reported 2022-09-30 07:32:00
@BritishGas I submitted a reading, to a COMPLAINT MANAGER (Saqib Qureshi) and he did not update them, issue payment card nor deal with conplaint, nor even update notes. And you know I’ve got proof. So you may want to look in-house - and at cheap outsourced amateurs - instead.
nikki easterbrook @nikkieaster
Reported 2022-09-30 07:19:24
@BritishGasHelp Hi I’ve been trying to call you and email you about a meter reading problem but I can’t get through and you haven’t replied to my email
Frankie Belle @Frankieabroad
Reported 2022-09-30 07:06:52
@BritishGasHelp Sorry to bother you but could some kindly reply to the DM I sent yesterday? It’s about my dad who’s a vulnerable customer. Also, I’m still waiting a follow up about a tech issue I raised. I was told twice that a CCF form was sent, but haven’t heard back. Cheers
Lucy Coubrough @lucy_coubrough
Reported 2022-09-30 06:38:22
@BritishGas Well done, once again. Let down. I have been waiting 3 months for you to get serial numbers on gas meters switched over. I have been waiting 3 months to start paying a bill. I have waited 3 months to have a basic household utility sorted. Plus paying neighbours bills.
Julie Stevenson @JulieMcKie
Reported 2022-09-30 06:31:06
@MartinSLewis @MSE_Deals Have any of your other followers experienced this issue over recent days or during this #EnergyCrisis #energybills #energy #CostOfLivingCrises #CostOfLivingCrisis #britishgas #MeterReading #meter #gasmeterreading
Rhumtweet🦉 @Rhumtweet
Reported 2022-09-30 06:21:07
@BritishGasHelp Is anyone going to fix my smart meter??!
Julie Stevenson @JulieMcKie
Reported 2022-09-30 06:10:47
@BritishGas Convenient that this should happen when meter readings are due again. I have also attempted to obtain answers and remedy this issue via online help / chat as your call centre is far too busy to help. Even online chat is too busy! #britishgas #energy #EnergyCrisis #energybills https://t.co/Q7K2mblSi2
gbarker @gmb_1981
Reported 2022-09-30 06:06:52
@BritishGasHelp is your app down? I need to submit a meter reading
Jo Ⓥ @PhoenixJo2010
Reported 2022-09-30 05:25:56
Hi again @BritishGasHelp please fix your app & website to allow electricity meter readings to be submitted today … and please respond to my DM. Thanks 👍
PascalFurth @MarlFurth
Reported 2022-09-30 05:00:39
@flissknight @BritishGas Same thing happen to me and I wasn’t able to login my account regardless I have made several complain to there team but luckily I was directed to me #ANDREWHACK001 on Instagram by a friend and they help me fix my account back
Leroy 🇪🇺 @MunkwoodMasher
Reported 2022-09-30 04:13:01
@BritishGasHelp Morning B.Gas, update on this 3 months later: issue STILL not resolved - gas meter still unreadable due to water damage, which you promised you would fix and allow me to actually provide my meter readings (3 attempts to send an engineer and each time cancelled on me)
1/2
Christine Wright🌿 @christineperymn
Reported 2022-09-30 04:08:49
@BritishGas I didn't receive any information about my fixed rate after 1st Oct so I switched to the SVR but now wondering if that was the right thing to do. How can I find out what my rates would have been if I stayed on the fix?
Melanie Smith @mudkissphotos
Reported 2022-09-30 03:59:01
@s****zenner I had an email to say mind is going down by £20 - unbelievable. British Gas. Mind you I was paying £169 a month.
Peter G Rothwell @PeterGRothwell1
Reported 2022-09-30 03:47:17
@BritishGasHelp Can you advise why the IHD still does not connect to the smart meter fitted a week ago? your engineer advised that another engineer would visit to configure it but repeated requests from us have not resolved the issue.
The IHD works fine with the electricity meter
Matthew Calvert @LincolnshireMat
Reported 2022-09-30 03:31:29
@CheekyVic Morning Vic if I'd knew that I'd be a millionaire matey.i tried at my local shop and failed, went to the post office. The lady behind there British Gas had closed down supplies for the night for pay as you go. Make sure to retweet to family n friends
ﾌㄖ卄几 卩丨ᎶᎶ千ㄖ尺ᗪ 🇬🇧 @ActualJBP
Reported 2022-09-30 03:31:04
@therotisserieco @BritishGas @edfenergy What's your issue with smart meters?
Jo Ⓥ @PhoenixJo2010
Reported 2022-09-30 03:26:32
Hi @BritishGasHelp there’s a problem with your website and app not taking electricity readings (only gas). I’ve DM’d you my meter readings. Please respond. Thank you 🌻
Steve Rennie @renniesj
Reported 2022-09-30 03:10:11
our british gas smart meter has been down more than 3 months. umpteen calls and emails later no fix/replacement. Can you please help @BritishGasHelp https://t.co/s15K0jW3gq
Lorraine Foster @lorrainecfoster
Reported 2022-09-30 01:38:23
3/4 of an hour I've wasted on this & please don't say it's down to a large volume of calls - I started faffing around trying to send you my readings at 5.45am!! 😠
No option for electricity reading?
And a prob with my gas reading?
It doesn't bode well, does it?
@BritishGas
GEORGE PRINZ @GEORGEPRINZ5
Reported 2022-09-30 00:41:02
@leesmiffA1 @WimbleWomble58 @mrjamesob @trussliz @BritishGas Martin Lewis from that money website said correctly " it's not a cap"- it is calculated on average use/ bill, obviously its down to individual use .
Jamie Fullerton @jamiefullerton1
Reported 2022-09-30 00:39:17
@BritishGasHelp @BritishGas Hi, I tried to submit a gas meter today (smart meter not working due to a problem I'm told by BG is a 'known issue' that will eventually be fixed at BG's end) and get this error message - please advise on the problem so I can update today, thanks. https://t.co/y9bcZX2IR4
Breezy Beezy🌏🌈✊🏾🇪🇺🇪🇭🇺🇦🇾🇪 @BonhamBeezy
Reported 2022-09-29 18:03:41
@BritishGasHelp @paulhesp I’m having the same problem, have reported it numerous times and your app help isn’t responding either. Shoddy customer service in n energy crisis. Where can I monitor my gas usage?
BetaTeach-A Hive Mindset for Heat Decarbonisation @betateach
Reported 2022-09-29 17:54:22
@suburbanpirate @nesta_uk @SalfordUni @beisgovuk @RichMWPHS @BritishGas @ThomasNowakEU @ChloeZilliac @swebster56 @heatpolicyrich @theheatinghub @HeatCalculation @Si_Poskett @a_Damien_Kelly @renewablewriter @ACJSissons @TrustMarkUK @MLiebreich @janrosenow industry has let them down IMHO
Marky Rebel @MikeRebel12
Reported 2022-09-29 17:36:15
@MartinSLewis @campain_ My prices from @BritishGas are 10p more than your figures. They aren’t playing ball. Time to #DontPayUk and tear this whole ****house down. Britain needs a year zero.
Aj Kumar @AjKumar90465972
Reported 2022-09-29 17:27:16
@BritishGas after a power cut my meter has gone blank. I have added money to my key on numerous occasions but this will not load to my meter. I have called and emailed to have this issue resolved but no resolution. Please can this be sorted asap. Thanks
eggboy.eth @SenorEgg
Reported 2022-09-29 16:40:32
@BritishGas Seems like a pretty tone deaf advert. People know how to pay, that’s not the issue and surely not the pressing matter. They just can afford to.
russ hayward @roosler
Reported 2022-09-29 16:25:57
@BritishGas how do I put my monthly direct debit payments down? You seem to think they need to go up from £42 (which going off the bill were spot on) to £178. Now the web site says I can't decrease the amount to less than I already pay but I have never agreed to that much.
Ann Tilman 🇺🇦 @Tilperson
Reported 2022-09-29 16:06:51
@BritishGas Can I submit a meter reading to British Gas tomorrow via twitter please. I don't issue my email address. I'm old and don't trust people with my email.
Patrick Keyte @PatrickKeyte
Reported 2022-09-29 15:48:43
Everyone will be logging their energy meter readings before the end of the month, I can’t because @BritishGasHelp haven’t fixed my broken meter in 5 months and are due to come on 6 October, so all my energy usage over the last 5 months will be on the new price cap.
Alan Clark @Alan_Clark77
Reported 2022-09-29 15:48:20
@BritishGas The smart meter App is Dreadful, It’s slow / App down / closed due to update / just honestly awful .
Just Jodie @jodie_says
Reported 2022-09-29 15:29:47
@BritishGasHelp Can't read gas meter as it appears to be broken and can't get on message option on the app, please help?
Steve The Ranger @SteveTheRanger1
Reported 2022-09-29 15:20:26
British Gas need to get better excuses for poor customer service, after waiting for hours at home Br GAS advised me that the Engineers van had broken down, so not calling today, this company operates thousands of vans, certainly not recommended
sneaker beater @sneakerbeater
Reported 2022-09-29 14:59:01
@BritishGas In glad I'm not the only one with this problem! Gas smart meter does not work for me reported it to @BritishGas over a month ago and said someone would get back to me in 7 days! not heard anything. Poor service
john @yeah209090
Reported 2022-09-29 14:41:27
@BritishGas I owed EDF £10 and so they decided to double my direct debit but after a discussion on twitter they put it back down
Vicky Wyton-Mills @vicky_wyton
Reported 2022-09-29 14:36:20
@BritishGas I need to report a broken smart meter. It’s not displaying any readings. I noticed that my last gas bill was also estimated.
martyn barrett @BarrettMartyn
Reported 2022-09-29 14:13:52
@BritishGasHelp yet again I am unable to submit my gas reading on the app or website- the tool to submit a gas read has disappeared. This has happened a couple of times before. Please can you fix it, I successfully entered electric readings but can’t do gas.
Sue Pain @SuePain8
Reported 2022-09-29 14:12:25
@marcus_warr @BritishGas I had the same issue with EON - moved to a new home in March & asked EON for in home monitor but was refused as they are only issued as a “free gift” when the smart meter is first installed, which was before we bought the property! @EON_SE_en
Kelly Ashcroft @KellyAshcroft10
Reported 2022-09-29 14:03:39
@MartinSLewis Hi Martin, how do I work out if my current fix is a better deal than the variable tariff as of 1st October? #britishgas have been truly ibismal at any sort of communication to customers. Cheers 👍🏻
Caroline McDonagh @CazMcDo
Reported 2022-09-29 12:05:42
After waiting more than a month for the @BritishGas appointment that we had to phone for because the app wouldn't work, nobody showed up. Dunno why we pay them the money we do tbh @BritishGasHelp
Andy Nash @andyescapedcity
Reported 2022-09-29 11:38:33
@BritishGasHelp our smart meter monitor has down for weeks. Tried ringing and never get through - today it cut out as soon as your person answered. Also haven’t been able to access any usage figures since we changed tariff twelve months ago. Shocking please ring me back!
Marty @MMCF013
Reported 2022-09-29 11:38:15
@BritishGasHelp @4ourlant3rns I messaged before this guy but I get ignored. https://t.co/viNLVGiPO9
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