Is British Gas down right now?
(latest update October 22, 2020)
British Gas is an energy and home services provider in the United Kingdom. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Jess @Getahead_hair
Reported 2020-10-22 13:00:47
@BritishGasHelp can someone please help, my parents had a call out and the problem has still not been sorted, after numerous phone calls and emails no reply, they are in there late 70’s and need it sorting soon as its been weeks and got no were
Mark Chadwick @fjmchadwick
Reported 2020-10-22 12:07:51
@BritishGasHelp I would like you to investigate the issue I raised via Trustpilot.
saab sandher @SaabSandher
Reported 2020-10-22 11:54:35
@BritishGas absolutely fuming I called British Gas got p***ed puller to post finally got through and the advisor here’s what I have to say and doesn’t attempt to deal with my matter instead put the phone down on me#bills #britishgas #advisor
Derek Forbes @derek_forbo1974
Reported 2020-10-22 11:52:57
@BritishGasHelp all fine and well but how do you fix it?! 😆 https://t.co/4***pb0ifK
Byron Griffiths @byrogriffiths
Reported 2020-10-22 09:41:51
@Es***Hebridean @BulbUK @haydenwd @MoneySavingExp Not going to just switch until the issue is resolved. I won't let this organisation get away with stealing money from me. I suppose you get what you pay for. Cheap energy, disgraceful customer service. They are worse than @BritishGas and that takes some beating!!
Joan Elliott @scout54
Reported 2020-10-22 08:51:58
@BritishGasCon @lady_ayrshire my sister has sat in all morning waiting for the gas man to come and service her boiler and fix a problem as she has no heating and fit a smart meter. She made the appointment a while ago. No one contacted her and they did not arrive.
Broomhill PC @broomhillpc
Reported 2020-10-22 08:21:05
@BritishGasHelp you have shut down your phone line for enquiries? How can I speak to someone about my new homecare 400? Its not on my APP or the website.. so how can I possibly use it - I have paid for it, after all?
Lucy Emma Stephens @lucyxxxstephens
Reported 2020-10-22 08:03:46
@BritishGasHelp Hi Ayden - I've just had an engineer arrive a few minutes ago to take a look at everything...He seems to be doing a much better job than the last guy and actually seems to understand why water pouring though my ceiling is a problem. I'm thinking all's gonna be ok x
Christina Lloyd @ChrissieLloyd78
Reported 2020-10-22 07:51:19
@BritishGasHelp hiya any update on when the annual boiler service will resume? I've had to pay my excess for a call out to an issue which was resolved by my boiler check/service last year.
Tongs @tongs_ya_bass
Reported 2020-10-22 07:31:10
@JamesAithie Seem to recall a wee Austrian / German guy tried that last century. It didn't go down well!
Value of British Gas shares would probably rocket though! 😷
Julia Harris @julia_b_harris
Reported 2020-10-22 07:20:09
@BritishGas I need to know why my electricity supply hadn’t been transferred as request but every tine I try online chat it gets closed down before I talk to anyone.
Sheradon Dublin @sheradondublin
Reported 2020-10-22 07:20:06
@BritishGasHelp Please explain to me the purpose of having a #BritishGas number to text when things go wrong, only to get a response up to 24hrs later? Surely the problem would be worse by then, yes? https://t.co/9BuT1kHhwz
Adie Richards @grandadbaldy
Reported 2020-10-22 07:16:14
@BritishGasHelp minor problem, received email yesterday about Rewards. Tried to find offer, but it's not on the Rewards section of website. Does that mean I was too late?
Dan Lazarides @raiden
Reported 2020-10-22 05:26:10
@BritishGasHelp This morning, I'm trying to get a quote and your website is redirecting me to your call centres again. I think I'm going to give up and take my business elsewhere at this stage. COVID or not, the website shouldn't be this broken.
Philip ਫ਼ਿਲਿਪ #RR & #RCB @pbedi
Reported 2020-10-22 03:56:34
@BritishGas this is how you provide services to your customers? You charge money but when we need you than you give us date and ask us to wait and stay without heating in this weather 😡
Lisa 🩸🍷 @LisaFlemming4
Reported 2020-10-22 03:56:08
@Bierfan12 @BritishGas @BritishGasHelp Sick of it. ****s do everything they can to make sure you don’t contact them, not a ****ing problem when they want money from you.
Lisa Lilley @threeacresfarm1
Reported 2020-10-22 03:50:46
@BritishGasHelp morning - could someone please contact me ASAP regarding a missed appointment at my parents-its an ongoing problem with a smart meter installation
Philip ਫ਼ਿਲਿਪ #RR & #RCB @pbedi
Reported 2020-10-22 03:50:12
@BritishGas @BritishGasHelp I have issue in my house and heating is not working. I have yearly contract with you and when I reported your guy told me they can’t come until 27th so till that time what I supposed 2 do. I bought cover from you for emergency, is it how you cover?🤔😡
HellomynameisKirsty @harriski2
Reported 2020-10-22 03:03:51
@BritishGasHelp Thank you Sharon, It is a real shame I have spent hours trying to resolve this issue and 3 months later I am still getting emails.
Dan Lee @DanTman37
Reported 2020-10-21 16:23:19
@BritishGasHelp Hi, direct debit info has been unavailable on the android app and website for me for over a week now. Is there a known issue? I have submitted meter reads regularly too over last few months and bill never generates or updates my balance to see if I'm on track etc
Kim Wright @KimWright218
Reported 2020-10-21 14:28:47
@BritishGas @BritishGasHelp I have an engineer booked to fix my boiler, but the problem seems to have resolved itself! Can I use my booked appointment for a boiler service instead as I think that would still be beneficial?
Kim Wright @KimWright218
Reported 2020-10-21 14:25:39
@BritishGas I have an engineer booked to fix my boiler, but the problem seems to have resolved itself! Can I use my booked appointment for a boiler service instead as I think that would still be beneficial?
Derek Nozedar @DerekNozedar
Reported 2020-10-21 11:19:43
@BritishGasHelp Smart meter fitted Tues no problem. Left me with a monitor, no instruction but found video online. The monitor is only showing electrical usage so far, nothing for gas and no light showing at the bottom. How long before this works as shown on video instructions?
Corinne Cook @Corinne78
Reported 2020-10-21 09:07:06
@BritishGasHelp Tony, I have sent a DM but no answer as yet. Can you confirm if someone is looking into the problem for me? Thank you
Corinne Cook @Corinne78
Reported 2020-10-21 09:06:35
@BritishGasHelp Tony, I have sent a DM 2 days ago but no answer as yet. Can you confirm if someone is looking into the problem for me? Thank you
Christopher Hammond @Christo27920496
Reported 2020-10-21 08:33:20
@BritishGasHelp Trying cancel homecare, pretty hilarious, after being told to live chat and finally getting someone on the BG website I am told to call...and your phone lines are closed. Anyone having this issue fyi the financial ombudsman case fee to BG is £650 upheld or not...
Christopher Hammond @Christo27920496
Reported 2020-10-21 08:07:40
@raiden @BritishGasHelp I think a lot of people are having the same problem including me. I think Home care might actually be an insurance product so complaints would be to the financial ombudsman in that case.
Rudi Wheaton @iddesleigh
Reported 2020-10-21 04:26:37
What's up with Good Energy? Cannot download bill, just look at. Cannot print it., They ignore end of the last month's Gas readings submitted a week earlier. Link to contact does not work. Never had this problem with British Gas.
Paul Hobday @pjhobday
Reported 2020-10-21 04:17:08
@BritishGasHelp presumably if my boiler breaks down in the meantime you'll save my £50 excess as your poor service will likely have contributed due to the delay in annual maintenance?
OP Neptune Spear @The1Shez
Reported 2020-10-20 17:32:35
Question: If people are struggling financially due to lock down and COVID restrictions how do you expect them to pay basic utility bills this winter? @BorisJohnson @BritishGas heat or eat will become reality for millions more people this year, how will you help?
An Rambling Man @a_rambling_man
Reported 2020-10-20 17:02:48
@Fransfedup Yes. Shut down the coal industry with no plan for the people it destroyed, then, when everyone turned to the monopoly that was British Gas she sold it to her mates while trying to make it look like a public service.
Christine @Christi24482507
Reported 2020-10-20 13:29:09
@british gas has been har***ing my 76 year old mother for even more money. What is their problem, and where is the bill.
Linda @miss_linda_lam
Reported 2020-10-20 12:43:02
@BritishGas ****o I've tried calling numerous times over the last week and it keeps saying the office is closed. Is there an issue with the line?
Vance Howell @VincenzoGucci
Reported 2020-10-20 11:47:37
@BritishGasHelp Thanks for the reply. I’ve managed to get hold of pre-pay meter team via chat and they are resolving my issue for me. Appreciate you taking the time to respond. Have a great day 👍🏽
antonino longo @longoices
Reported 2020-10-20 10:51:08
@BritishGasHelp I one of your engineers has tried to sort the problem of my gas smart meter is not sending data to you so he as told me to make another appointment for 32 days after today to put in another gas smart meter and an monitor as well
Beth Wilson @BethWi1son
Reported 2020-10-20 09:59:29
@BritishGasHelp It's not locked to me. I can access it. One of your advisers told me it was locked to him so he couldn't deal with the problem, I'd have to go elsewhere, he then gave me an email address that isn't monitored. Please just give me an email address that I can send something to.
Sally O'Donnell @SallyOdonnell
Reported 2020-10-20 09:53:57
@StarryTowers @BritishGasHelp Omg had ours fitted yesterday! There was an issue and couldn’t fully commission it! Worried now!!
Nitin @nitindshah_shah
Reported 2020-10-20 08:41:18
@BritishGasCon @centricaplc .. complaint raised .... likely be escalated to the courts as their complaints department is non existent.... it’s been 2 months and not fixed - a simple toilet flusher fix for an experienced plumber ...
Poppy @poppydpop
Reported 2020-10-20 06:50:55
@BritishGasHelp I've been in contact with you for countless hours over several months to change name on the bill and you keep sending the wrong bill. I've called, emailed and used the live chat several times and you haven't fixed it yet. Its been months!!! FIX IT PLEASE
FreeSpirit @hunterathelen1
Reported 2020-10-20 06:38:29
No problem
France do not own all the energy companies
Two are British:
British Gas, and SSE part of the OVO Energy group
Make the switch now before they get a chance to turn off your supply
French owned: SWEB / Seeboard and British Energy / EDF and London Electrify
Make a stand
Hennessy Haze @HazeeMoFo78
Reported 2020-10-20 06:17:21
@BritishGasHelp No they taking liberties now, this is taking ages and if I get a cold due to you lot not sorting problem I will be expected to ****ing quarantine cos they will think I have covid ffs. You meant to look after you customers not be rude or hang up or just lie about things.
Clare* @clare1angel21
Reported 2020-10-20 05:07:42
@BritishGasHelp tried to text about my issue and nothing 😒 https://t.co/vahcQ5Zf2a
Scott Coello @cribble
Reported 2020-10-20 05:01:28
Best Of Hold Music Jams.
Get pumped to a 10 second loop of Pulp's Universal with British Gas. Calm down to Tycho with Barclays. Drop some valium to First Direct's inoffensive library music. Rock out to the monotone local authority office cl***ical rendidition on a stylophone.
Hennessy Haze @HazeeMoFo78
Reported 2020-10-20 04:56:19
@BritishGasHelp you lot still haven’t got in contact to resolve this issue. Weeks and weeks with no heating when it’s cold. Worst company on the planet. Don’t waste time with with these jokers. Have now contacted bbc watchdog and rip off Britain as you taking the ****ing **** now
Colin Penman @Penmantration
Reported 2020-10-20 04:02:31
@BritishGasHelp I think your text not needs some work....bit repetitive!!!
Question though..what can the text bot actually do other than tell me I need to call you discuss my issue during normal working hours?
I thought the whole point of it was to get an answer outside of hrs? https://t.co/aqHBEIealM
Rhys Williams @RhysWilliams2
Reported 2020-10-20 02:44:16
@MarGetSWales @BritishGas Did they fix them by chalking runes on them or intoning a druidic spell?
JRG11 @JRG1113
Reported 2020-10-19 18:04:48
@blueeyedbaby34 @BritishGas Anyone except British Gas, I have been asking for a statement of account for over 2 years, YES 2 years !! I have never in my life come across such a bad bad bad customer “service”...I am tenacious getting problems solved but have to admit BG have worn me down ...
Mike Sharp @mikeasharp
Reported 2020-10-19 17:44:00
@DelNobo @GasManGod @BritishGasHelp @BritishGas @centrica I just want a callout service I can rely on to attend promptly, then not ratchet up the annual fee because they had to fix the boiler they installed.
Vishal Sadar @VishalSadar
Reported 2020-10-19 16:47:52
@BritishGasHelp hi there, I have been trying to call since morning to contact someone for Plumbing and Drains issue and even after waiting on the line for over 40 mins each time I could not get connected.. can someone help please???
demonic_proxy @dynamic_proxy
Reported 2020-10-19 16:36:50
@RhysWilliams2 @BritishGas I was sitting in a cold dark house drinking red wine by candlelight, and I made a call on the landline. It got cut off mid-call. They were digging up the road to try to fix things, and went through the phone line.