Is British Gas down right now?
(latest update May 24, 2022)
British Gas is an energy and home services provider in the United Kingdom. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Kevin Rowen @Kpr52
Reported 2022-05-24 08:38:28
@10DowningStreet on TV you say unemployment down to 1974 levels. Try phoning British Gas,Eon,EDF,HSBC, LLOYDS,HMRC,LOCAL COUNCILS,same message,high call volumes which equates to low staffing levels! No wonder we’re in the ****, PM full of diarrhoea. #Productivity #Conservatives
Lockdown Surfer @3007978178084d2
Reported 2022-05-24 08:31:37
@BBCBreaking British Gas won't even fix a faulty gas meter and sending estimated bills on an empty house, saying usage has increased. Don't accept emails and don't answer calls. Useless.
Adam Redman @AdamRedman80
Reported 2022-05-24 08:23:40
@MartinSLewis Do I fix now? (British gas)?!
Princess Tima @PrincessTima3
Reported 2022-05-24 07:31:17
@ScottishPower you are Thieves .. WTF for years i have been with @BritishGasHelp even@in the worst winter never top up £200 a month .. suddenly join you with your **** fix rate nonsense you send me bill of £200 at the top of £70 i have already paid . Stop the contract now. WTf
Princess Tima @PrincessTima3
Reported 2022-05-24 07:27:05
This all lie on fix rate of @ScottishPower is a joke .. been with
@BritishGasHelp for years had no issue not even 3 months with Scottish gas then they send me one month bills of £206 single mother with a 2 year and 1 month old,always at my mother to get support with kids WTF
Mrs C @chriscc007
Reported 2022-05-24 06:55:07
@BritishGas why is your app down yet again, I cannot for the 14th day submit my metre readings, or is that your ploy, to send out estimated bills at a higher rate…this is what I keep getting and it’s impossible to get to speak to anyone https://t.co/3XClhd3KyB
Kayleigh Page @KayleighPage92
Reported 2022-05-24 06:32:08
@BritishGas any reason why a simple issue can't be fixed after being promised it would be for the last 5 month?! Seems you're only interested in taking money from people!!
Boston Green @MrBostonGreen
Reported 2022-05-24 05:31:55
@BritishGasHelp Oh look .... another non answer. Don't be effing ridiculous, you don't need my account details to fix YOUR app. The app doesn't work, not my account
Andrew Hall @M33_AWH
Reported 2022-05-24 05:25:58
@BritishGasHelp Issue with gas meter been waiting over 3 months for an engineer visit because you keep cancelling. Been on phone again this morning and guess what it's the usual **** from BG Joe got an appointment for July which will probably get cancelled. Bunch of useless ****ing ****s
The Hobby Sasquatch @RoccoLostInHull
Reported 2022-05-24 05:18:29
@BritishGasHelp And no, I will not call you to resolve this. Your snotty advisors don't seem to understand that the credit is on the old card NOT the old meter, as was never able to top up the old meter as it broke down and had to be replaced. I will not waste what little energy I have on them.
Lisa Taylor @mrslisataylor
Reported 2022-05-24 04:20:23
@BritishGasHelp At what point do you think it would be fair to communicate this to your customer? Rather than sending them a bill at todays prices, would it not be courteous to email / phone / alert the customer to the problem? This fault has lasted almost a year ……..
Sean Aindow @SMA211984
Reported 2022-05-24 04:19:59
@BritishGasHelp I've sent you a DM this isnt just me though, look at the amount of people having the same i issue!
J☀hnny's Girl Sharon @tmiobsessed
Reported 2022-05-24 04:04:32
@BritishGasHelp please help with an issue I’m having with my direct debit payments.
Edwina Clifton @ed_clifton
Reported 2022-05-24 04:00:25
@BritishGasHelp is there a number available to speak to someone about a broken meter cos after sitting on phone then you saying use live chat and no one been available what do I do
موسى @Moosa____
Reported 2022-05-24 03:45:55
Why is there no energy cap for businesses
It's almost like the government and officials want businesses to shut down !
@BritishGas
@jeremycorbyn
CammiG 🏴🇩🇪🇪🇺🏴 FGTD @CammiG23
Reported 2022-05-24 03:42:06
@BritishGas It has now been 97 days since your app worked properly, why is it taking so long to fix issue?
My supplier went bust last year, never had an issue with them but have had nothing but h***le from BG. From incorrect billing to no show engineers. Sort it out please!
Sarah and pebbles @sarahjanetattoo
Reported 2022-05-24 01:52:27
@BritishGas HUGE company with HUGE charges you are a joke. Ripping people off so your fat cat bosses can look down on families deciding between heating and eating. BLOODY DISGUSTING. 🤬🤬
dubs 🇬🇧🏴 @DubtricksGaming
Reported 2022-05-24 00:12:42
@BritishGas u guys locked my account I requested a p***word reset yet received 0 emails if I don't get no help by the end of the day I will be cancelling my direct debit and refusing to pay until u fix this issue
M @Michey_Moo
Reported 2022-05-23 18:14:15
@BritishGas Just got my bill, 1st since Nov 21!! Says I’m using more energy each mth on the pg1 then pg2 shows my usage is actually down on last year, which was also down on the previous year! Guess that’s to justify the increase from £75 to £145/mth DD. That takes us to £1,771.65 per yr 1/2
Seb @Sebhole1981
Reported 2022-05-23 16:55:47
Oh look - Still not fixed!! What is it going to take to sort this out??? @BritishGasHelp @BritishGas https://t.co/9cRD58i9ab
Toby @ybotenobar
Reported 2022-05-23 15:39:01
@BritishGasHelp I’ve already been told the IT dept are working on a fix, what’s the timeframe for it?
Toby @ybotenobar
Reported 2022-05-23 15:37:33
@BritishGasHelp It’s a general issue, I’m not the only person having this issue, you only have to search ‘british gas website’ on social media to see.
Try contacting your IT department.
Toby @ybotenobar
Reported 2022-05-23 15:19:40
@BritishGasHelp I do not want you to investigate further, I would like see my bill, not have it related back to me.
What is the timeframe for your IT fix for your website, having been told foreseeable and imminent repair already?
Suzysuzy @whoareyou_64
Reported 2022-05-23 13:47:06
****o @BritishGas thank you for cancelling my smart meter install (for the 2nd time It's now 3 months since I informed you my gas meter is broken. As you have not *produced my bill *replaced my meter I will now be contacting @OmbudServices thank you
Trevor Purse @Myrrfield
Reported 2022-05-23 13:44:37
@BritishGasHelp We had a visit from one of your engineers today. He fixed our problem. I received a text ref a British Gas satisfaction survey and have marked it incorrectly. Marking it as dissatisfied. How can I correct it
Peter Hammond @PeterHa24875404
Reported 2022-05-23 13:04:23
@MoneySavingExp Was advised not to fix at end of last year but fixed anyway and saved a fortune. @BritishGas was cheapest fix Sept23.
kyuso @kyeyouso
Reported 2022-05-23 11:19:37
@NoContextBrits @BritishGas one of your engineers burnt my house down
Josh 🖌️ @Therealjoshface
Reported 2022-05-23 09:55:20
So @BritishGas, our appointment was cancelled because you have a supply issue for meters. Not engineer availability as you told us, and we can't be relieved from both top up AND direct debit bills until 21st June as a result? @ofgem our next call I think.
Serpicoserpico @spiritodelarue
Reported 2022-05-23 07:57:46
@BritishGas @PostOffice "we are facing network issue here"
......
Someones telling me that for sure..
wonder where ...HERE.....is?
Steven Bingham @smab70
Reported 2022-05-23 07:31:58
@DaveWardGS Royal Mail? Use email
BP? Get a bike
British Gas? Cut a tree down use wood 🤦🏾♂️🤷🏾🤦🏾♂️
Tory Government? VOTE THEM OUT!
Serpicoserpico @spiritodelarue
Reported 2022-05-23 07:27:14
@BritishGas @PostOffice is it because of my height ..l think further down the line
Tina Allam @tina_allam
Reported 2022-05-23 06:53:45
@BritishGasHelp I have a real issue with this the problem how r we supposed to keep track of the energy we are using??? We are told energy companies are making huge profits put done
Heather Carrigan @HeatherCarrigan
Reported 2022-05-23 06:46:10
@MartinSLewis I’ve been missold a tariff by @BritishGas @BritishGasHelp. They are now saying the tariff I should have ‘is no longer available’ despite chats and calls being promised by advisors they would switch it for me. Where do I stand and where can I escalate this issue?
Harry Wraith @NotHarry16
Reported 2022-05-23 06:22:40
@BBCNews Yet we can afford to fund Ukraine.
Windfall tax on energy companies won't help since it is wholesale prices of gas and elec that are the issue. Only a couple of the energy suppliers are making insane profits. Notably @BritishGas. Others, like Eon, are not.
Mags Baron @MargaretBaron6
Reported 2022-05-23 06:07:03
@BritishGasHelp I logged in, but it still comes up that there's a problem with samsung browser.
Kate Smith @KatePinkSmith
Reported 2022-05-23 05:38:35
@BritishGasHelp This is a known issue for everyone! Why do you need my specific details?
Mark Whittongton @biggerman316
Reported 2022-05-23 05:21:21
@BritishGas if you get this message on your phone that means you will never get your refund you will never get anything sorted they just close it down and then they just get rid of you what a joke https://t.co/zWCcEwLbK7
Bekki Cooke @Bekki2102
Reported 2022-05-23 03:51:48
@BritishGasHelp direct debit has been cancelled by you… I’ve not requested this, can you confirm it’s still in place at your side since changing to a new system?! Always an issue!!!
Ian Robinson @IanRobinson79
Reported 2022-05-23 02:51:35
@BritishGas After not coming out on Friday I am now delayed due to an urgent issue, great work it doesn’t normally take 3 goes to get an engineer out
Tina Allam @tina_allam
Reported 2022-05-22 17:13:02
@BritishGasHelp it’s outrageous your app is not working and has been like that for months when do you expect to fix it???
ian @IanRagnar
Reported 2022-05-22 16:50:38
@eonenergyuk @BritishGas_UKB @SP_EnergyPeople @edfenergy @npower_ng @YourSSE #prices #moaning stop complaining & asking for @british_gov help for #people to #pay #bills instead cut your #FuelPrice back down to realistic price
Caggie @caggiesrambles
Reported 2022-05-22 16:12:34
@BritishGasHelp @BritishGas any chance you might actually issue a bill? It was due 10 days ago & still the account hasn’t been updated.
You keep wanting to raise my DD without actually showing that my usage is over what I’m currently paying #worstenergysupplier
Dan Madden 💙🏆💛 @Dandymanleeds
Reported 2022-05-22 15:50:50
@BritishGasHelp Hi British Gas, can you please contact me AGAIN via my DM to try and sort out my 80 year old mums meter issues? This has been going on for far too long now and lots of broken promises. I need to make an official complaint now! 80 year old she is!!! #disgraceful
Antony Oldham @antonyoldham
Reported 2022-05-22 15:27:43
@RichardBurgon Have you seen the price of gas at british gas?? Have you seen their customer service record. Do you remember british telecom charging for calls down the road, i grew up in fear of using the phone because of the cost. Remember the old addage..British rail....quicker by snail..ffs
J @jjLondon1234
Reported 2022-05-22 11:37:03
@MartinSLewis British Gas says a new boiler could save up to 21% of your bill.
This might not be for everyone (I use a communal boiler) and isn't a short term fix, but could the government give those on a low income, with an old boiler, a new boiler?
Would help long term 🤔
Dan James @helloimdanjames
Reported 2022-05-22 10:24:50
@BritishGas @BritishGasHelp @Natures_Voice @RSPCA_official guys, we think a bird has fallen down our chimney, which has one of these things in front of it so we can’t get into it. Can you please advise in regards to help with this? Not sure the poor fella has long 🐦 https://t.co/YfX6WWDKYd
Kempy79 @kempy79
Reported 2022-05-22 06:36:44
@BritishGas I wouldn’t know as you can’t get correct smart meter readings for me and I’ve been waiting over a month for you to fix it!
Steven Wade @familylawspec
Reported 2022-05-22 06:09:45
@weathagirl @LeverClive @BritishGas Ha. I did that. Only had heating my son was round. I lived in fear of a court ordering contact stopped because my house was deemed unsuitable for a child.
Burned furniture. My dad gave me a chainsaw to cut down trees in the garden as well as bags of coal.
Minus 14 indoors once.
Sturgeon Must Go 🇬🇧 🇮🇱 🇺🇸 @plumsteadtom
Reported 2022-05-22 05:38:21
@artsonthemoveco @BritishGasHelp There is nothing they can do? They offer you help and you refuse, it can't be a real problem then.
Debra Kidd @debrakidd
Reported 2022-05-22 05:19:50
@BritishGasHelp I've already told you the problem.
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