Is British Gas currently down? Live Status and Outage Reports

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Mark Diaper @mdiaper

Reported 2021-10-24 18:47:57

Into the 8th week without usage data - @BritishGasHelp - how long before we can expect a fix? Is this really a high priority fix for @BritishGas?

Paul thornhill @00Crusher

Reported 2021-10-24 18:25:20

@BritishGasHelp my smart meters not sending any data? gas meter never worked since fitted 3 years ago. Electric meter now gone dumb too! My account has not been updated since January. I have entered manual readings but no update on my account. Please fix asap

Patrick Burns @Patrick84063391

Reported 2021-10-24 17:10:45

@mhagland @JeremyClarkson Tjat depends who fitted it. British gasfitted it will never work properly and break down after 5 years.

Siobhan Sliman🇬🇧🇮🇪🎶🌹✊ @SlimanSiobhan

Reported 2021-10-24 17:08:23

Easy - boycott any business that does it. Will never use @BritishGas for instance. Where can we create & maintain a list of businesses that have gone down this route? @SWaldenCLP

Hazel P Mason @hazelpmason

Reported 2021-10-24 14:54:16

@BritishGasHelp my off Peak is out of sync so my hot water hasn’t been working, this has been an issue for over 2 weeks, I’ve found it impossible to contact you about this and no other solution has fixed the issue

markfagan @markfagan

Reported 2021-10-24 14:53:06

@BritishGasHelp Anyone got a reply to the messages you seem to receive offering help via DM? Nothing back in over 2hrs either here or a trust pilot review. Is it me or are BG employing more staff to give illusion of caring over social media vs. engineers to actually fix stuff?

Mim @seags

Reported 2021-10-24 14:09:01

@SamsungUK broken washing machine for 2 weeks, poor service, will never buy again! @OFLoakfurniture furniture delayed 8 months after an initial 4 month wait. @BritishGasHelp let me down servicing boiler. Anyone else want a stab at me?

Mim @seags

Reported 2021-10-24 12:45:45

@mysonisno1 @BritishGasHelp Did you cancel? Im tempted. They put it up each year and the service is going down. Would rather give the work to a local business person. They’ll prob cancel in December too as they’ll be busy then. #Dreadfulservice. #goingdownhill

markfagan @markfagan

Reported 2021-10-24 12:22:24

@BritishGasHelp reply to Lisa. I appreciate engineers get directed to more vulnerable customers, so what is then to guarantee a 3rd, 4th or 5th appointment gets honoured? People need to take time off work to be at home for these. Clearly an issue of needing more engineers no?

Tammy Mayer @Tammymayerafc

Reported 2021-10-24 11:57:11

@karlsaltmer @BritishGas I’m having exactly the same problem!

Mr. Neigh Sayer 🐴💀 @MrNeighSayer

Reported 2021-10-24 10:33:00

@PDunnzo @KingofShirgar British Gas has an option to 'fix' your price for a set period of time. Have found it's always worth doing it as the price of Gas and Electric seldom go down - usually up. In this instance, I'm locked in on the old price until November 2023 😎

NotBritishGasCustomerServices @BritishGasNot

Reported 2021-10-24 09:03:58

***ndavies4 @BritishGas Sorry Susan my love we are off today Down the pub with my Terry having the most wonderful Sunday Roast and a cheeky bottle of vino. We’ll get right on to this in the morning. June

Rach @TheRealRach

Reported 2021-10-24 04:48:36

@BritishGasHelp no heating even tho someone tried to fix it yesterday. Next available appointment is in 10 days time. Not good enough

Zakir Shafiq @Zak189

Reported 2021-10-24 04:00:50

@BritishGasHelp Issue is with the meter, we were switched to British Gas without any knowledge and have not received an account/reference number or any other details this is the fourth day without electricity and the service has been poor!!

Patrick McShane @PatrickMcShane1

Reported 2021-10-23 20:19:09

@thamesweb @nikospolydorou @Cfolkdancer @KateWilton1 @BorisJohnson Sorry Roger they didn't look at British Gas they got rid of 70%of their storage facilities so the investors could get a bigger dividend as reported by channel 4 news when the gas crisis hit, private investment is the problem it's profit before investment

RadgeLady🏴󠁧󠁢󠁳󠁣󠁴󠁿 @Radge_LadyBlue

Reported 2021-10-23 18:33:08

We all complain about paying our yearly service agreement. So when it breaks down,where would we be without it. Parts & Labour covered in the click on the app Thank you @BritishGas for fixing my Boiler the engineer practicality built me a new one it needed that much.

Tina Mansley @Azkademon

Reported 2021-10-23 16:10:31

@santanderuk can't use our debit cards online or in stores (food shopping). Transactions declined. Problem been going on since 20/10/2021 trying to put electric on my smart meter online with British Gas it just keeps getting declined!!

A D D Y @angeline_adana

Reported 2021-10-23 15:37:27

@BritishGas How are you doing to leave a lady who needs to plug her nebuliser in without gas & electric???? Because your smart meter is down!!! Absolutely disgusting two days!! Automatic phone calls don’t work for emergencies!!!

Gary.... @GaryDUK

Reported 2021-10-23 13:40:42

@staffsbrewery ...British Gas & Weetabix have gone down this route. Most outcomes are new pay & conditions that are not as favourable as the old terms.

Paul thornhill @00Crusher

Reported 2021-10-23 10:58:30

@BritishGasHelp @BritishGas my smart meters not sending any data? gas meter never worked since fitted 3 years ago. Electric meter now gone dumb too! My account has not been updated since January. I have entered manual readings but no update on my account. Please fix asap

Marie @2020Me5

Reported 2021-10-23 09:38:13

@BritishGas still awaiting a gas inspection since last yr, last year was cancelled due to covid but still no letter or arrangement for an inspection this year and was due in July/august. Landlord hasn’t heard from you either and it’s down to me. Can you help as need heating on

Stephen Trevor @strevor77

Reported 2021-10-23 08:55:16

@BritishGas Family member has paid extortionate boiler cover for 4 years and not one visit or maintenance received in return. Boiler breaks down and two days out of cover when they can’t afford it anymore you basically told her tough luck. You are a disgusting, she is 76 as well. get lost

Grace Mitchell 💙 @graciegirlracer

Reported 2021-10-23 07:11:56

I’m sure you’re working 24/7 to clear the m***ive backlog of customer complaints @pmsimon75? Btw, the text feedback tool doesn’t work. Unless it’s just that it won’t accept feedback of 0 or 1 #britishgas @BritishGas @BritishGasHelp (who don’t help)

Tommy L @Leddygend

Reported 2021-10-23 06:39:53

@BritishGasHelp I have an issue with your App not working properly for 6 weeks. You could build a new one from scratch in less time.

Sir A.L @humanlizzard

Reported 2021-10-23 06:38:36

@BritishGasHelp Yes we still need help! We want someone to fix our boiler before next Tuesday esp as they were meant to come today. 66 commercial rd Tn126dp

Colin @cjrcolin

Reported 2021-10-23 05:28:21

@BritishGas worst service in the world sent drains man to fix a boiler !

Gavin W H Anderson @Gavin_WHA

Reported 2021-10-23 04:41:21

In the last week #Johnson leading the #Torys voted down a bill to stop dumping raw #sewage in our rivers and talked out and bill to stop companies firing staff and rehiring them like they allowed @BritishGas to do. #ClimateCrisis #oneruleforthem We need #ClimateAction now!

Mike B @fellrunnermike

Reported 2021-10-23 04:33:45

@PaulaBarkerMP @charlotte2153 The problem with living in state sponger world like MPs : is you miss the fact that the real world has no guarantees. British Gas is on its knees because of excessive pay& pensions, competition is cheaper. Would you rather they ALL lost their jobs & pensioners lost pensions?

Martin McHugh @MartinPlumpen

Reported 2021-10-23 01:05:05

@BritishGasHelp It's been more than 6 weeks now! If this is treated as a priority, I wonder how long you take to fix minor issues.

Lou @semmens_l

Reported 2021-10-22 15:22:17

@BritishGas one of your van drivers just caused a crash and caused my motorcyclist fiancé to be hospitalised and his bike to be ruined. How do I get him sacked?

TGP @terrygparrott

Reported 2021-10-22 15:05:40

@BritishGasHelp The one vital piece of information you always miss out is the date. Hopefully with no date means nothing. Do something useful and get onto the IT team and ask them what their target date for a fix is?? Hopefully soon is an insult to your customers nationally!

DJ N-tyce @djntyce

Reported 2021-10-22 14:35:16

@BritishGas @BritishGasHelp been trying to get a replacement smart meter as it's broken and can't seem to get be able to get hold of anyone regarding this. So please advise as ive been calling for 3 days and I can't get through to anyone.

Tracey Poole @Tracey_TPlanner

Reported 2021-10-22 14:13:07

@Alastair***mins @BritishGas @BritishGasHelp Hope you get sorted soon @Alastair***mins I don’t think these homecare packages are really worth it, better to use a local plumber who will fit you in quickly when you’re in a fix

Mai Dillon @maiedillon

Reported 2021-10-22 14:01:29

@BritishGasHelp Before the Electricity supply situation went bust I was trying to fix the problem with my meters. Can you as the new Government appointed supplier taking over from Peoples Energy now help me with this please https://t.co/VJTITsNXXH

Scary Mary the Book fairy 🧚‍♀️🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 @bethsy

Reported 2021-10-22 14:01:18

@pmsimon75 @BritishGasHelp Surely when it is clearly your fault you can fix a simple issue in less than 8 weeks, especially when you are costing your loyal customer money?

Joanne Brooks @JoanneB10178842

Reported 2021-10-22 13:40:23

The government has blocked a Bill that would have made 'fire and rehire' illegal, preferring to issue businesses with 'guidance'. This, after Boris Johnson condemned the plight of British Gas employees who were victim to this treatment. How do 'high skills, high pay' fit here?

Hillowsz @Hillowsz

Reported 2021-10-22 13:32:32

@j_a_m_e_s_d_h @BritishGasHelp @Payzone_UK I am supporting someone with this same issue. I am very frustrated and upset as British Gas has been taking standing charges and money from the meter and boiler has not worked for nearly 4 years. Almost 1k bill and gas is still off till this day. BG don’t care!

Stan Harris 🇪🇺🏴󠁧󠁢󠁳󠁣󠁴󠁿 @harris_stan

Reported 2021-10-22 13:05:52

The only way to stop this kind of behaviour is through taking control ourselves. No way will the @ScotTories want to upset their @British_Airways or @BritishGas pals, off course they’re gonna filibuster. #ScottishIndependence6

Stan Harris 🇪🇺🏴󠁧󠁢󠁳󠁣󠁴󠁿 @harris_stan

Reported 2021-10-22 13:02:49

The only way to stop this kind of behaviour is through taking control ourselves. No way will the @ScotTories want to upset their @britishairways or @BritishGas pals, off course they’re gonna filibuster. #ScottishIndependence6

Yvonne @yvonne_2903

Reported 2021-10-22 12:57:36

@BritishGasHelp I need someone to come and fix my boiler we have no heating or hot water but can’t find the number to ring.

Scary Mary the Book fairy 🧚‍♀️🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 @bethsy

Reported 2021-10-22 12:47:33

@BritishGasHelp You’ve let a customer down badly. Your cancellation is a costly one. Can you try and put it right, please?

Grace Mitchell 💙 @graciegirlracer

Reported 2021-10-22 12:34:12

@britishgas and it’s your customers who are paying for your exploitation and worse customer service than even before.

Ann Johns, Grumpy Geordie Gran. #TAX THE RICH! @AnnJohn30914404

Reported 2021-10-22 12:29:56

@The_TUC I sense some anger at our voting down the bill to stop fire & rehire. Why can't they understand that we daren't promise a high wage economy unless we keep fire & rehire, so bosses can dump staff who grow too expensive (Weetabix, Argos, Tesco, Sainsbury's, BA, Asda. British Gas... https://t.co/LOXTnyQ9Rt

Grace Mitchell 💙 @graciegirlracer

Reported 2021-10-22 12:15:06

@britishgas @britishgashelp shockingly bad service with no thought for the customer despite me explaining exactly why this is a problem. Shameful. #britishgascustomerservicefail https://t.co/I***95gAu1

Petar - DirectTech🇬🇧 @DirectTechYT

Reported 2021-10-22 11:50:29

@EnglishDanYT I knew a few guys working for them and british gas did this m***ive fire and rehire to knock down peoples wages recently so they left, im a sparky.

Dan Green @DanGooseGreen

Reported 2021-10-22 11:24:44

@BritishGas I’ve been trying to resolve a refund issue, I am either being cut off, or person is not helpful. Your cust service is awful. I am owed £124.96. How long before I enlist @OmbudServices to get back what is rightfully mine. Please help with this, I am SICK of ringing.

GC @G3chan

Reported 2021-10-22 11:04:18

@EONhelp you installed my smart meter and gave me an energy meter. Since moving to british gas the energy monitor doesnt work properly. British gas have said its not their problem as you installed the meters and supplied the monitor. Any idea how to get the monitor to work

𝐅𝐚𝐲𝐞 𝐃𝐢𝐜𝐤𝐬𝐨𝐧 🖤 @fayedicksonxo

Reported 2021-10-22 10:30:46

Mystery solved with British Gas electric issue. Completely mugging us off and the engineer said that himself 🙃 robbing *******s 👍🏻

Ann Johns, Grumpy Geordie Gran. #TAX THE RICH! @AnnJohn30914404

Reported 2021-10-22 10:29:25

I sense some anger at our voting down the bill to stop fire & rehire. Why can't they understand that we daren't promise a high wage economy unless we keep fire & rehire, so bosses can dump staff who grow to expensive (Weetabix, Argos, Tesco, Sainsbury's, BA, Asda. British Gas.... https://t.co/H75jGWbIts

Matt Barber @mattbarberuk

Reported 2021-10-22 10:17:29

@BritishGasHelp Thanks Darren - we're already in conversation with you guys trying to fix one of the issues - so I'll let that take it's course. There are a number of issues specifically with the developer that need resolving alongside this.

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