Is British Gas down right now?
(latest update April 22, 2021)
British Gas is an energy and home services provider in the United Kingdom. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Alan Royston @pagechord
Reported 2021-04-22 13:06:00
@KimJohnsonMP @BorisJohnson @BritishGas @GMB_union I've had @BritishGas service contract from before it was privatised, well over 40yrs. During that time I've had the odd problem but often it's down to subcontracting. Looks like they're going down that path on a grand scale now. What they've done to these engineers is shameful.
Patrick James @dieselking69
Reported 2021-04-22 12:32:55
@BritishGasHelp Hi I've DM you as you have put down the wrong address for an installation next Wednesday. Thanks
The Man On The Platform @manonplatform
Reported 2021-04-22 11:58:15
@BritishGas just wanted to p*** my thanks on to Jefferson one of your live chat agents after I had an issue with my gas meter yesterday - had an engineer attend and fault fixed within 2 hours of reporting it! 👍🏻
Jake Tucker @akajaketucker
Reported 2021-04-22 09:37:28
@BritishGas #HomeCare is SO BAD!They won’t replace my broken magnetic filter because it’s ‘attached’ to my boiler not part of it. I have radiator & pipes cover but it isn’t a part of that either, apparently. No mention of this in the t&cs #Disgusted #SortItOut @BritishGasHelp
Dave King @Dave_H_King
Reported 2021-04-22 09:09:19
So what sort of absolute cobblers is this @BritishGas I’ve had a smart meter for nearly a year so you know my consumption down to the minute detail, yet you still continue to use estimated readings at the price change! https://t.co/ItnNPPiYYV
NekVar @nek_var
Reported 2021-04-22 07:24:54
Absolutely unacceptable customer service @BritishGas I have been trying to solve an electricity issue for over a month now and absolutely no action was taken. Texting on the app, as well as advisors over the phone have been extremely unhelpful.
Karen Wilkins @KazGL6
Reported 2021-04-22 06:02:13
@hometree_uk still waiting for a 1st boiler service appointment since signing up to you having been repeatedly let down by British Gas. Like @BritishGasHelp you’ve managed to take payment but not much else so far…
Rohit @romeo8800
Reported 2021-04-22 05:55:52
@BritishGasHelp Its strange though how there is no monitoring of the smart meter and try to auto-resolve the issue. If you are trying something remotely then this should have already been done when the issue arose last year. I hvnt hd an engineer due to covid...
Simon Fletcher @abookclubof1
Reported 2021-04-22 05:52:39
Paying a f!&$ing arm and a leg for a @BritishGas service contract and have to wait 3wks for them to come out to fix hot water boiler.
Seriously substandard service. Maybe if they hadn't fired so many of their engineers in an attempt to save/make more money this wouldn't happen.
Rohit @romeo8800
Reported 2021-04-22 05:45:34
@BritishGasHelp Thanks, i called the guys on the phone. They have organised remote fix to see if it works. I will get told after 7 days if its fixed.
Helen Gavaghan Unis Leeds 76-80 & Manchester 02-04 @HelenGavaghan
Reported 2021-04-22 05:23:07
@BritishGasHelp Honestly -- it's fine. I left all the info over the phone and some one with access to Teams has dealt with the issue ---
Owen Bullock @owen_b2
Reported 2021-04-22 05:15:48
@britishgas :"We'll give you a fixed price quote for your repair"
Me: "So how much is your quote please?"
BG: "Well, that depends how long it takes to fix."
Me: "HOW IS THAT FIXED PRICE?!?"
BG: 'Its fixed within different bands, depending how long it takes!"
Jesus.
CartersCollectablesUK: AntiquesAreFun @CartersCollecta
Reported 2021-04-22 05:05:23
Well.... Gas Man hasn't showed yet.
Feally don't want to go down the @BritishGasHelp route if I can help it -
am hoping there's a good reason why he hasn't turned up as planned (he said last Friday that the repair job would be an "all morning job" and the morning is half gone)
Helen Gavaghan Unis Leeds 76-80 & Manchester 02-04 @HelenGavaghan
Reported 2021-04-22 04:56:26
@BritishGasHelp Sadly I do not know how to send a DM, and unless someone sits down with me and shows me --- slowly --- I can't send you a DM. However I have just left a message with B.Gas on the phone and they have contacted the complaint handler via your internal system.
Anthony @anthonybrennan7
Reported 2021-04-22 03:48:33
@brougher1 💯 mate. See it all the time, “oh I won’t be seen in a s****s again and shame on anyone who does...yea got a deal from British Gas” I actually don’t care who goes into a s****s but don’t shout about it like it means something while buying from the Tory/thieve down the road.
Helen Gavaghan Unis Leeds 76-80 & Manchester 02-04 @HelenGavaghan
Reported 2021-04-22 03:16:31
@BritishGasHelp It was by pure chance that when I rang re my April bill to find out if I was right re when you put your prices up I thought to check the econ 7 issue for April&Jan. How far back does this go? I actually am on your side, despite our rows.
LeftIsBest @_leftisbest
Reported 2021-04-22 02:58:58
Thousands of British Gas workers let down by union @socialistworker https://t.co/C07nzJ6Aqn #socialistworker #socialism #socialist #leftisbest
John Swift @swiftmole7
Reported 2021-04-22 02:06:22
@Jimmythewedge1 I think that’s a nice way of asking the scabs that sold their colleagues down the river not go further down the ****house road you already have!
#StopTheBritishGasFire
flori manea @manea_flori
Reported 2021-04-21 17:18:09
@BritishGasHelp @emmaonwhitford This is disgusting service @BritishGasHelp A mother with small kids should be prioritised!At least you could offer an alternative to the problem!Is a service that’s been paid for, no excuses accepted! Maybe i should cancel my Insurance and find a reliable company!shame on you!
Average Alan @Durst11079347
Reported 2021-04-21 17:15:11
Thank you @PaulaBarkerMP your constituents are lucky to have you. Thousands of us at British Gas won't forget those that have helped us #BritishGasFiresKeyWorkers #ExtinguishFireAndRehire
Andrew Fisher @FisherAndrew79
Reported 2021-04-21 16:17:01
On #Peston, @johnmcdonnellMP asks why Boris Johnson won't stand up to British Gas and other corporates using #fireandrehire to drive down workers' wages ...
... After this brilliant question by @KimJohnsonMP today at #PMQs
Parminder Sidhu @MindySidhu95
Reported 2021-04-21 16:00:20
@BritishGas you were due to send an engineer to my home to fix electrics today but he never showed up how would you like to explain that?
Eddie droid @eddiedr86143280
Reported 2021-04-21 15:11:14
@Bilepuke The common sense approach to gender and its identity. The real impact on all people not just a very small minority. Toilet are just one issue
British gas had a meeting that cost over £ 10000 to try to sort out the gender mess at work.
James @James_D89
Reported 2021-04-21 14:58:12
@BritishGas hoping you can help, when I try to log into my account I'm told there is an error on your side, it's been like this for some time now. It doesn't seem to be a p***word issue as I've been sent a code which results in the same error message. Any help would be brilliant.
Helen Gavaghan Unis Leeds 76-80 & Manchester 02-04 @HelenGavaghan
Reported 2021-04-21 14:56:34
@BritishGasHelp I left message with my mobile so I could be called on that, only to have my message ignored&my landline called. I'm making these tweets public only because you removed from your system the original complaint of 14.4.21, setting investigation back by 1 week of a non-trivial issue.
Steve Carraher @stevecarlager
Reported 2021-04-21 13:59:37
@edfenergy @BritishGasHelp OK, here's the score at the close of play on Day 1:
> 2 different MPAN numbers are in play.
> 2 (or more) addresses have surfaced.
> 1 electricity serial number.
One of you is going to have to issue a refund, I'm afraid. See you tomorrow.
Nick G @NickGeorgiouUK
Reported 2021-04-21 13:46:39
A big thank you to @BritishGasHelp Smart Metre Engineer Billy. Great workmanship, prompt and professional. Also diagnosed a high risk issue with my main electricity supply and arranged a follow up with UKPN same day. Excellent service with peace of mind 👍
Nick G @NickGeorgiouUK
Reported 2021-04-21 13:28:09
A big thank you to @BritishGas Smart Metre Engineer Billy. Great workmanship, prompt and professional. Also diagnosed a high risk issue with my main electricity supply and arranged a follow up with UKPN same day. Excellent service with peace of mind 👍.
luke passey @LukePe46
Reported 2021-04-21 13:19:22
@BritishGasHelp hi my electric has been going down really quickly over the past month and we haven't been doing anything different? £5 has gone in 2days! It is payment meter which is a smart meter. Can this be investigated please? Thanks
Abi @AbiCaiels
Reported 2021-04-21 12:24:04
@BritishGasHelp can you explain to me why you’ve cancelled my insurance policy from today when I requested it to be cancelled from the 30th? What if something happens to my property in those 9 days. Please fix this mistake
Alan Bain 🇬🇧🏴 @nalaniab
Reported 2021-04-21 11:33:55
@BritishGas Just spent 35 minutes on phone to S. Africa to report problem with Smart Meter. Got an engineer appointment on the 20th JULY. Really???
Steve Cocks @Steve7Cocks
Reported 2021-04-21 11:28:44
@BritishGasHelp As in, If I wasn't a BG Energy customer is it not your job to fix it as you installed it incorrectly in the first place? Thx
Steve Cocks @Steve7Cocks
Reported 2021-04-21 11:24:08
@BritishGasHelp They said that because I had only just rejoined BG I couldn't even start to book an appointment for 28 days. Which as you installed it when I was a BG customer is crazy. I am just trying to find out who is responsible to fix
Gabriel Bodard @palaeofuturist
Reported 2021-04-21 11:03:35
@BritishGasHelp I don't see a "blue chat icon" anywhere on the site. Anyway thanks, Ashley. A boiler engineer has suggested that there may be a problem with the gas meter governor, which apparently would be the responsibility of the gas supplier. How can we book someone to look at this?
Daryn Reeds @darynreeds
Reported 2021-04-21 10:36:32
@BethWinterMP @BritishGas Very true, Beth.
So far @UKLabour have been totally ineffective on the issue.
What's worse, a PM who claims not to know or an opposition who know but do nothing?
Chad J @TzadtJ
Reported 2021-04-21 10:33:28
Our PM will ‘fix’ tax rules for billionaires but won’t help:
-3 million #ExcludedUK
- Leaseholders stuck in dangerous flats #EndOurCladdingScandal
- British Gas engineers sacked in #FireRehire
Not someone I’d want to share a pint with TBH
#TorySleaze https://t.co/gEggNoUTJL
Paula Barker MP @PaulaBarkerMP
Reported 2021-04-21 10:22:08
Excellent #PMQ by my friend & colleague @KimJohnsonMP standing up for @BritishGas workers who were dismissed following disgusting #fireandrehire tactics. We will continue to push this Government on this issue as those workers/our constituents deserve better.
#BoycottBritishGas @mohammed__usman
Reported 2021-04-21 10:09:49
@JusticeTrousers @BritishGasHelp @BritishGas @BritishGasNews O'SHEA in charge it's going down
Tor @VictoriaWhx
Reported 2021-04-21 09:25:42
@BritishGas I have been waiting for a call back from a manager for over a week now. I have just called your help line to be told it is temporarily closed, how am I meant to speak to someone regarding my issue??
Gin @Gin73678541
Reported 2021-04-21 09:06:16
Has anyone else had this problem.
The electricity problems have been since @Dominos_UK's moved in downstairs we think they've been tapping into our electricity or something @BritishGas couldn't even find and an electric metre on the government register.
@reigatebanstead or anyone
Gin @Gin73678541
Reported 2021-04-21 09:06:16
So annoyed @BritishGas has been the worst company, iv used them for 16 years but the past 3 have been **** they charging us over £800 a month for electricity £30 daily charge they have even admitted the metre is broken yet not fixed it plus more. They will not let us leave!!!! https://t.co/FysawVT5NF
Steve Battlemuch @Battlemuch4WW
Reported 2021-04-21 08:46:09
@IanByrneMP @KimJohnsonMP @BritishGas @GMB_union It’s beyond belief that he didn’t know about this dispute and issue. Either it’s a bare face lie to get round a good question from @KimJohnsonMP or he really is m***ively out of touch with what’s happening in the country. Solidarity to the @GMB_union BG workers.
Dave Bryant @23Daves
Reported 2021-04-21 08:42:41
If only Fire and Rehire was a new issue. Boris Johnson has had the best part of a decade to get acquainted with the practice and understand what it involves - this didn't begin with British Gas.
Jim Spicer @JimSpicer7
Reported 2021-04-21 07:59:01
What a disgusting man Johnson is.if one of the British gas engineers who had just been sacked for not taking a pay cut text him would he say I will fix it . This man has one rule for him and the rest can get stuffed unless u r a tory done or personal friend
Michael Morgan @MichaelMorgan10
Reported 2021-04-21 07:29:59
@BritishGas - so, you send me an email@on Monday asking me for meter readings within 14 days to get accurate bill
You send me my bill on Tuesday
Oh, and still can’t send meter reading via the app despite being told the problem is fixed
I’ll be Changing supplier this year !
Gin @Gin73678541
Reported 2021-04-21 07:24:56
Has anyone else had this problem.
The electricity problems have been since #Dominos's moved in downstairs we think they've been tapping into our electricity or something #BritishGas couldn't even find and an electric metre on the government register.
#Reigateandbanstead or anyone
Gin @Gin73678541
Reported 2021-04-21 07:24:56
So annoyed #BritishGas has been the worst company, iv used them for 16 years but the past 3 have been **** they charging us over £800 a month for electricity £30 daily charge they have even admitted the metre is broken yet not fixed it plus more. They will not let us leave!!!!
Chris Limb @ChristineLimb
Reported 2021-04-21 05:58:14
@BritishGasHelp Please explain why a fault created by your engineer servicing our boiler results in having to book a repair appointment when the problem is clearly yours rather than mine and why this isn’t rectified as a priority.
#BoycottBritishGas @mohammed__usman
Reported 2021-04-21 05:49:06
@bathewmateman @centricaplc @BritishGas Something that hopefully @manscaped can help with. Unfortunately a shave won't fix his moral comp***
Adam Swinswood @HDentDesign
Reported 2021-04-21 04:38:15
@BritishGas Thanks BG for yet again talking over me and ignoring my issue. When a member of the complaints team tells me they will p*** my issue on to the complaints department what am I supposed to do with that information?! Usless! Time to call Ofgem.