Is British Gas down right now?
(latest update July 24, 2021)
British Gas is an energy and home services provider in the United Kingdom. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Ssshhh... I’m gay 🏳️🌈 @closetasiangay
Reported 2021-07-24 05:46:12
@timpez123 I can see it now...
(Doorbell goes)
You: (answers door) Hiya
Gas Man: (wearing shorts showing off legs) hi I'm from British gas
You: (eye him up and down)
Gas Man: (walks in p***ed u)
You: (as he walks past u, u have a good view of his ***)
Lol
Granny Geraldine @moorviewgm
Reported 2021-07-24 04:21:25
@P_T_McC @MmPson2 @tescomobile I had a similar problem with British Gas the other day. These voice things must only understand the Queens English. Does my head in. Thanks for the hugs. Enjoy your day. 😷☕️xx
simon_pickering @simon_pickering
Reported 2021-07-23 17:13:48
@BritishGasHelp how can someone entering my postcode by accident for a home move change my account address (to their new one!), use my balance + a m***ive DD to pay off their closing bill, and result in my account being closed? I'm >£1100 out of pocket + wasted time. Fix please!
London-Unattached @Lon_Unattached
Reported 2021-07-23 14:19:52
.@BritishGasHelp I've replied to your 'response' which really doesn't tell me anything new. I'm looking for a serious issue that leaves my tenants vulnerable and me in breach of the law due to YOUR error to be resolved!
Dave Birty @birtydave
Reported 2021-07-23 14:03:18
Hi @BritishGasHelp. I sent a DM with all the details. You promised that you would call me back. I still haven't received a call. Let me remind you that you have broken the terms of the contract and have not serviced my boiler for nearly two years.
Rob @Rob03776432
Reported 2021-07-23 12:55:01
@BritishGas @BritishGasNews @BritishGasHelp
2 days (Tuesday & today) we have stayed in ALL DAY waiting for BG engineer to turn up as booked. We are family of 5 & have been without a cooker for over a week thanks to BG. Nothing but lies & broken promises, you should be ashamed.
Miss Tessa Leanne @MissTessaLeanne
Reported 2021-07-23 12:26:10
I've never EVER had this issue with @BritishGas, @OVOEnergy or Boost! @edfenergy seem to have the worst customer service... I'm left irritated!
john nixon @johnnix510689
Reported 2021-07-23 11:26:03
@BritishGasHelp let me down again another days holiday wasted...fuming
victoria waskiewicz @cefn25
Reported 2021-07-23 10:47:17
@BritishGasHelp hi something is wrong with my smart meter. Just keeps saying connecting - is there an issue at the moment?
Kemlo Zane @KemloZ
Reported 2021-07-23 10:05:34
@Plusnet Found your problem broadband issues video. 👍 Some sites loading better than others so might be connected with the global outages on some major websites yesterday? Been struggling with slower loading of https://t.co/kD1QdSMVYG; British Gas - other sites load OK.
Rev Andy Bawtree @revandyriver
Reported 2021-07-23 09:19:52
@tonyrandall37 @krishk @BritishGas Doesn't everyone have this problem with them ?
Sarah searle💙 @Sarahsearle5
Reported 2021-07-23 07:39:47
@krishk @BritishGas It’s not good enough is it. It’s either that or online robot answers. Trouble is if my problem was that easy I wouldn’t need to ask 😂
Portia (she/her) @portias_pages
Reported 2021-07-23 07:15:44
@BritishGasHelp I was midway through getting an issue sorted on your phone line then the call cut off, I tried to ring back but was hung up on twice. Can you please advise how I can get my problem resolved?
Bindi Boo @bindi130305
Reported 2021-07-23 05:37:00
@BritishGasHelp Today is the day I've switched to #BritishGas, recieved my gas card for topping up, only issue is, I have smart meters, they don't take cards.
Bindi Boo @bindi130305
Reported 2021-07-23 05:35:09
@aidanfarrelly @BritishGasHelp I had the same issue yesterday, unfortunately the app is ****e.
Amy Johanna Black @AmyJohanna85
Reported 2021-07-23 05:12:04
@BritishGasHelp My elderly grandmother experienced terrible service this morning, attempting to get someone to fix her broken boiler. So much for vulnerable people being looked after in this pandemic.
Jason @jtcandfive
Reported 2021-07-23 04:13:58
@BritishGas is anyone working in your complaints department been waiting for 7 months to resolve an issue where you wrongly applied a debt to an 83year olds account no ones seems to know what’s happening. Do the right thing and give back what you owe
Aidan Farrelly @aidanfarrelly
Reported 2021-07-23 03:22:32
@BritishGasHelp hi, is the app down? Trying to submit a meter reading https://t.co/JCvuTud8Jd
Michelle @mratinon
Reported 2021-07-22 13:43:12
@BritishGas my parents are on the Homecare Plan and had issues with their boiler!!! In the course of speaking to a Bot!!! Three engineers came and each time they have said, no parts, wrong parts and unable to fix the problem. They have been without hot water for over a week.
Gary Whitehead @GazzaWhitehead
Reported 2021-07-22 13:01:50
@BritishGas by far the worst customer service from any provider. I have now called three times as you have got my bill wrong. 2.5hours on the phone and you still havnt sort the problem and sent me the exact same bill out.
Richard Seamon 💙 @Crewedaddy
Reported 2021-07-22 12:57:28
@BritishGasHelp Hopefully solved. It was for PAYG smart meter problem. I had a visit booked for Saturday and wanted to change it. I finally got p***ed to someone in boiler repairs who could see there was a problem. He had to phone 3 separate people before he found one who could help. Shambles
Candy Carriers - Transport Services in Kent @CandyCarriers
Reported 2021-07-22 07:55:32
Centrica profits lift as British Gas strike turns down the heat
https://t.co/fQX62v8knp
Dale Connolly @daleconnolly
Reported 2021-07-22 07:48:58
@BritishGasHelp I don’t have an account with you. I moved into a property and was settling the £7 debt for energy used whilst awaiting @OctopusEnergy turning on their supply.
Never had an issue with Octopus. Seems I made the right choice to not allow British Gas to continue their supply!
Miss W @bw_english
Reported 2021-07-22 07:19:51
The irony of following a British Gas van down the motorway that says ‘we promote courteous and safe driving’ on the back of it, yet the driver doesn’t seem to know how to use indicators 🤷🏼♀️
Chris Saxon @AxholmeMiller
Reported 2021-07-22 04:01:13
@BritishGasHelp Yes thank you. Hopefully we shall get our issue resolved then.
City A.M. @CityAM
Reported 2021-07-22 02:35:40
Centrica profits lift as British Gas strike turns down the heat https://t.co/0cvffKZO6q https://t.co/DOEKZa0zog
Andy Morgan 🏴 @YDraigGoch10
Reported 2021-07-22 02:23:47
@joncuthill
Jon, I know you are very busy, but I have a serious problem with British Gas, demanding hire money for a gas meter I had removed by them last November! If you or a colleague can spare the time, this story is a belter.. Please, get in touch. Many thanks.
Syco_Babble 💚🤍💜 @Syco_babble
Reported 2021-07-21 17:43:08
My @BritishGasHelp smart meters were useless within months of being installed, refusing to connect and I'm repeatedly told engineers are aware of a problem in my area so they can't book an engineer to fix mine until that issue is resolved (it's been years already)
Dawn Varley 😷💙 @nfpdawnv
Reported 2021-07-21 17:18:19
@BritishGasHelp Why tell me to DM when you are going to publicly reply? Isn’t this a sensitive issue? Pls put the info on your website, with tagging to include a useful result for ‘power of attorney’. Many, many people need this. Not least my Mum who you have doubled DD as ‘a small increase’ 😞
Lisa J deMynn @leeseyj2908
Reported 2021-07-21 16:20:12
@BritishGasHelp @BritishGas well there is another surprise, let down once again 🤬
Richard Moffat @rjmof
Reported 2021-07-21 15:36:06
@BritishGasHelp Oh it’s probably closed under policy - and that’s the issue - the policy is wrong! I already have the email saying nothing more to be done. So I’m off!
Andy Morgan 🏴 @YDraigGoch10
Reported 2021-07-21 15:24:59
@ofgem
I need advice from you regarding a disputed Gas Bill from @BritishGas Pleas can you give me a help line number for @ofgem as @BritishGas have failed to rectify the problem and I need advice urgently. Thank you.
Harj Kaur @MissHarjB
Reported 2021-07-21 14:44:18
@ishapreetttttt @BritishGas I can imagine how frustrating it can be! Honestly they should know better but than again it’s down to training and making sure they understand the training. The engineer just wanted to vibe!
Mark Mason @macetheace1964
Reported 2021-07-21 14:06:10
Biggest joke of a company #yourrepair based in Crewe ...... don't listen to word you say,all they want is your hard earned cash...how the **** can they turn down a repair when no-one can even see what the problem is...go with a reputable company like#britishgas
Chris Saxon @AxholmeMiller
Reported 2021-07-21 12:02:08
@BritishGasHelp Hey! Yes, here I am again. Yet another issue with your Company. This time after your service engineer said we needed to contact you ASAP as a flexible pipe from ECV to meter is rusty and dangerous. Finally got through but they didn’t know anything would phone me…
Katherine Dale @KatD2529
Reported 2021-07-21 11:49:58
Don't let British Gas service your boiler!!! They leave having created a fault on it then can only return 3 days later (and that's being marked as a priority) to fix it!!! Absolute joke!!
#britishgas #homecare
Vikas Jain @priyavikasvlogs
Reported 2021-07-21 11:44:12
@BritishGasHelp Hi There, I didn't get any communication, I tried to login and still showing message that we are working on it. Can anyone tell me when is 7 working days are going to complete? It's like over 1 month but this seems to be unsolvable problem for you. I give up.
Nikki @Nikki18991144
Reported 2021-07-21 11:36:11
@BritishGas I have never known such a diabolical customer service!!! Trying to resolve an issue all week to just be p***ed from pillar to post and the phone being hung up on me!!!!!!
Lyndon NA (Darth Autocrat) @darth_na
Reported 2021-07-21 09:30:28
@JamesGurd @BritishGasHelp *sigh*
It's at that point you say:
"Either you fix it, you find someone that can fix it, or you put me through to cancellations and I'll go to one of your competitors."
Hannah Roche @hlroche
Reported 2021-07-21 08:59:55
@BritishGas @BritishGasHelp what will it take for a BG engineer to change my meter. They were supposed to be here to coincide with @SGNgas but they’re not and no call. Called BG- waited 50 mins, told someone the problem, then cut off. The latest in a litany of ****ups by BG.
MJ 🔰 @marcmmx
Reported 2021-07-21 08:59:00
@BritishGasHelp I DM’d you an issue this morning, please can you provide me with an update.
Convert Ltd @ConvertLimited
Reported 2021-07-21 08:00:21
Tackling the issue of expensive #EV charging.
The RAC and British Gas are collectively offering the installation of a 7kW home charge point that optimises cheaper off-peak overnight for a price of 6p per kW.
Read more at: https://t.co/CHSsIJ9pM9
#ElectricVehicle #EVCharging https://t.co/fmwwBd4fEp
davidnewc @davidnewc1967
Reported 2021-07-21 06:55:02
@BritishGasHelp absolute joke the BG customer service.Waited over 20 mins,finally started ringing then cut off. Ringing concerning a problem that should have been sorted weeks ago…promised it would be sorted last week after a lengthy phone call…no surprise it hasn’t been.
John Ford @xray163
Reported 2021-07-21 06:30:55
@BritishGasHelp Don't bother, My problem is with the website not my account
Caroline BS @carolinebos
Reported 2021-07-21 06:27:05
@BritishGas I think there's a fault with your phone line. 3 times today I have rang to report an issue and each time it asks me for my date of birth as a security measure, I input the date and it says thank you for calling, goodbye!!
Sir Digby @SirDigby6
Reported 2021-07-21 05:00:40
@BritishGasHelp 6 months later with no gas or my refund I'm beggining to think I'm the victim of one of those ****f shows. An electricity smart meter thats just "computer says no" "British gas?" I'm not being funny. But rename it mumblebai. You cannot explain a technical issue.
Sims #FBPE @simsbeezy
Reported 2021-07-21 04:58:36
@BritishGasHelp I’ve experienced an appointment issue already & now just experiencing terrible customer service & a company that takes absolutely no responsibility for its catalogue of mistakes. I’m glad that you’re not my supplier but feel sorry for the mentally ill person I’m helping that is.
Ojalá Wahala @ChinonsoAk
Reported 2021-07-21 04:50:46
With the level of endor*****t she keeps getting. Kaz’s first brand deal will be with British Gas. #LoveIsland
Ojalá Wahala @ChinonsoAk
Reported 2021-07-21 04:49:25
With the level of endor*****t she keeps getting. Kaz’s first brand deal will be with British Gas.
frances richardson @artistinlondon
Reported 2021-07-21 03:50:58
@BritishGasHelp ironic, the pop up msg on British Gas app apologising for app not working and says issue is resolved prevents access to app!
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