Jess Cave 💙 @JessHCave
Reported 2021-04-14 15:21:57
@ATGTICKETS Hi. I've sent you a DM (with my order number) about an issue with using my credit voucher to rebook Come from Away tickets - when I entered the details from the email it said the voucher had expired. Can someone please help ASAP? Thanks
Russel Guppy @russelguppy
Reported 2021-04-14 09:32:22
@SamanthaFarrer @ATGTICKETS Did they resolve the issue? We are having a similar issue....
Russel Guppy @russelguppy
Reported 2021-04-14 09:30:56
@_MissieBee @ATGTICKETS We are having same issue, have you got the new voucher yet? Did it work?
Molly 🦇 @mynamemolly_
Reported 2021-04-14 07:16:23
@enjolraz @ATGTICKETS That’s awful! I hope they fix it.
Shaun Williams @Shaunmjwilliams
Reported 2021-04-14 05:45:42
@westendwilma @ATGTICKETS Same! My voucher expired, why they can’t just give a refund is beyond me, it’s leaving a sour taste in my mouth from booking advance tickets with them, it’s going down bill since they were taken over
Neil Tickner @Chandl3r6
Reported 2021-04-13 11:43:56
@ATGTICKETS Will someone please address my issue raised in the DM I've sent...or is this Twitter account as poor as your customer service online & on the phone?
Elaine 💙 @Ewood_Elaine06
Reported 2021-04-12 01:52:16
@PaulTaylorMills @HeathersMusical @TRH_London @GrandTheatreLS1 @BKL_Productions Loving it that Twitter has been awash with news of shows reopening, Paul 😃 Only problem is that @ATGTICKETS are still listing completely different touring dates which will be confusing for anyone wishing to purchase tickets 🥴 Looking forward to #MTFestUK / @fest_mt! 🎭 https://t.co/UZpvT0Svxs
kathryn beaumont @BeaumontKathryn
Reported 2021-03-26 04:34:40
No idea why firms can process payments so quickly but take so long to issue a refund. @ATGTICKETS @Expedia @opodo etc are culprits. However, in my opinion @premierinn , @thetrainline , @marksandspencer and @AmazonUK are brilliant. Huge thanks to the good guys. @MartinSLewis
Reported 2021-03-25 05:34:04
Hi is there a phone number I can call to sort out a problem with some rescheduled tickets
I can't get into my account so a phone call or Web chat is the only way. Thanks
Ken Davenport @kendavenport
Reported 2021-03-24 13:00:14
When there's a crisis 1 thing is guaranteed . . . there will be opportunities. Looks like @ATGTICKETS is betting big on Bways return. I'd bet big that in 10 years, they'll be saying, "One of the best things we did was double down during the pandemic."
joanne molyneux @joannemolyneux4
Reported 2021-03-19 18:53:45
@lynnepattison @ATGTICKETS Link is broken on my email too, and on your website when buying tickets there is no option to select VOUCHER for payment. How are vouchers to be redeemed. Please add this to the check out process
🎵 Everlong 🎵 @DovesPenny
Reported 2021-03-19 13:37:51
@ATGTICKETS I have an account issue. Its a disability issue can someone please help? Thank you
Barbara Thornley @BarbThornley1
Reported 2021-03-16 04:54:44
@ktpops1 @ATGTICKETS It would appear ATG are having an issue with their legal statements which declared - if your performance is rescheduled, your ORIGINAL tickets and seats will be automatically transferred. IMO Making more MONEY!
Emma stewart @Emmaste64012692
Reported 2021-03-15 08:07:50
@YesIamDMitc**** @ATGTICKETS This is very poor customer service. We are having the same issue
polly herbert @pollyherbert5
Reported 2021-03-15 06:57:09
@BethJohnsonx_ @ATGTICKETS I feel let down as we have 3 shows booked with them and have shown loyalty not asking for refunds and then we get tickets which have moved from the weekend. Now thinking of asking for refunds for the other 2 shows as we have young kids and need weekend shows.
Reported 2021-03-15 06:52:09
@atkinson_lynn @ATGTICKETS I have exactly the same issue. I can’t think of any reason why the seats should change. I have contacted them, will be interesting to see the explanation!!
Kate Carpenter @CarpenterKate
Reported 2021-03-03 11:44:38
@Renegadeangel5 @Deliveroo @ATGTICKETS many companies doing that this year. I admin for a widowed-young charity @WidowedAndYoung - this is sensitive issue for many, members welcome this thoughtful approach.
Mark Shenton 💙 @ShentonStage
Reported 2021-02-24 15:22:30
@OfficialTracieB @alfieboon2001 @psychlops @42ndStreetLDN @gavinccyoung @OfficialALW @DMTWestEnd @ATGTICKETS @MattHemley @RiaJones67 Also a problem for the more generously proportioned. My husband and I have enough trouble spilling over into each other's seats as it is, without trying to share one!