Is Adobe Creative Cloud down right now?
(latest update January 22, 2021)
Adobe Creative Cloud is an online service that offers access to software for graphic design, video editing, web development, and photography. Is it up or down? Is it down for me? Check the status or Report your issues below!
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MC @Twitch_MC27
Reported 2021-01-22 19:25:54
@AdobeCare Yes and it’s not saved. The freezing issue usually happens when I export. I export with maximum render settings and sometimes it will freeze when it’s exporting and my whole pc stops working then I have to shut off the pc and turn it back on.
The Manic Geek Is Le Tired @TheManicGeek
Reported 2021-01-22 19:07:37
@glarses1 @randomfrankp TBH I actually haven't had too many issues with Adobe CC... maybe I'm too much of a simpleton to get it to crash much? I mean my projects aren't exactly outside of the capacities of a middle school child to make technically speaking.
| L U X | @lux
Reported 2021-01-22 18:30:05
@AdobeCare That was FAST! The whole Lightroom (lightroom cl***ic / lightroom web / lightroom whatever) sharing setup is rife with problems that really limit photogs. This has always been a problem for an otherwise great product. I would LOVE to help you fix this if you want to hire me!
Paul DeNigris @PDeNigris
Reported 2021-01-22 18:20:17
@AdobeCare Yeah, drivers are up to date. My machine screams. It was built specifically to overperform for Nuke and AE and until this recent update it did. Your software's broken, guys.
brit @britpietrzy
Reported 2021-01-22 18:07:39
@AdobeCare Hi! I'm experiencing an issue with the pencil tool — when I try to edit a path by drawing over it with the pencil tool it seems to add points, and thus a bump, in the path. The more I try to correct the path, the more bumps I get. Do you have any suggestions?
James Perry @jamespphoto
Reported 2021-01-22 17:41:40
So @AdobeCare you email me to say my case is now closed even though the issue is far from resolved?
Mango 🥭 @Neoncaffeine
Reported 2021-01-22 15:45:36
@AdobeCare I was saving regularly, my computer randomly turned off, however when I turned it back on premiere restarted and hours of work was gone despite me autosaving AND manually saving many times. so there is no crash report unfortunately.
David Sentendrey @DavidSFOX4
Reported 2021-01-22 15:43:50
@AdobeCare It’s happening with all sequences. I’m sure it’s a preset issue and while I know how to change each individual clip’s audio — I need it to be a preset for everything in order to avoid tedious efforts. Thank you. Much appreciated. https://t.co/tI6qIVyawy
David Sentendrey @DavidSFOX4
Reported 2021-01-22 15:42:55
@AdobeCare It’s happening with all sequences. I’m sure it’s a preset issue and while I know how to change each individual clips audio — I need it to be a preset for everything in order to avoid tedious efforts. Thank you. Much appreciated. https://t.co/2r9SAVluxs
Dennis Ortega Diaz @dennsheezy
Reported 2021-01-22 15:23:28
@AdobeCare I just tried Software Only rendering right now and the same issue occurs, it freezes when trying to encode the sequence.
I'm on Windows 10, 16 GB RAM, Intel i7-8700K CPU, GeForce GTX 1060 6GB GPU
Michael Mendelsohn 🇺🇸🍕🏀🏈 @MikeMendelsohn
Reported 2021-01-22 14:30:16
@AdobeCare It seems the latest release of Illustrator has bugs in the symbolism tools. AI consistently either crashes or these tools just malfunction. Closing and relaunching solves the problem but only with about one use of the tools. Help...is it just me?
𝑴𝑭 Nickster 🧪👶🏼 @mfnickster
Reported 2021-01-22 14:03:35
@AdobeCare Forgive me, but this is not a settings issue. Previous versions of Photoshop ran much better. This is basic functionality, there is no reason for it to be sluggish with ANY settings.
Lashan @LashanStuff
Reported 2021-01-22 13:16:41
@AdobeCare @AdobeVideo Thanks CS, but to be blunt I'll believe it when I see it. On that link the response from Adobe is from 2018, and I've seen Adobe forum posts about this problem back in 2012. When even Adobe After Effects can handle this with huge files this is embarr***ing https://t.co/YCWidPKyM7
Magnus & The Arts @MagnusTheArts
Reported 2021-01-22 12:23:32
@AdobeCare No change after the updated audio driver either. The file works on one system but not the other. I have tried exporting it to h.264 on the one without the bad sound glitch but the problem reappears.
Mat Janson Blanchet @jansensan
Reported 2021-01-22 11:32:03
@AdobeCare There are many others faced with this issue, and the answers provided by the reps are ridiculously complicated:
- https://t.co/78jJ5qtaBu
- https://t.co/GegWtGNlZY
This should be a UI option to not have this situation occur.
Bad4Business @BusinessBad4
Reported 2021-01-22 06:11:10
@AdobeCare
Day 4 - Same issue preventing me from using the software AGAIN.
This time, I'm 2 hours into a support call but nobody is the other end pressing buttons.
How do I report you to the ombudsman for failing to adhere to your own T's and C's?? It's contractual!
#nosupport
أسامة فيصل الدويلة. @duwailah_02
Reported 2021-01-22 05:31:25
@AdobeCare Can I have your email? I have an issue and must contact you as soon as possible.
Einimal Crossing @einein
Reported 2021-01-21 23:43:31
@AdobeCare No error, the display flickers then after effects won't properly display anymore. Clicking anything on AE would crash the program. I tried it on both 17.6 and 17.5.1. My GPU is readeon rx 570. CPU is ryzen 7.
JΦπλTH4N Becker @jonathansbecker
Reported 2021-01-21 22:24:46
@mappewpwellps @AdobeCare No problem! I was frustrated as well. Good luck on the rest of your project 😊
Chillguy330 @chillguy330
Reported 2021-01-21 21:22:32
@AdobeCare anyone else having issues with Adobe Creative Cloud loading? Server errors, time errors, firewall errors? Is cloud up or down?
Harry Gibbins @HarryGibbins10
Reported 2021-01-21 19:54:06
@AdobeCare Yeah i had the same problem with last week’s video which unfortunately just had to give up on because that would start exporting but then always freeze at about 1:53 seconds remaining and there were both set to the YouTube Full HD 1080p preset with “Automatic 25fps” for the fps
baby herman @mappewpwellps
Reported 2021-01-21 19:46:22
@AdobeCare ok it does seem like this solved the issue. ill follow up if there are more issues. thank you.
JΦπλTH4N Becker @jonathansbecker
Reported 2021-01-21 19:04:57
@mappewpwellps @AdobeCare The rep is actually right - I had this exact issue, and the only fix was moving over from the game ready driver to the studio driver. It's definitely something NVIDIA broke in their latest update.
ᗩᑭᖇꭵᒪ ᑕᕼꭵᒪᒪᗪᖇᗴᔕ @aprilchills
Reported 2021-01-21 19:02:12
@bshinholser Omg! I didn’t know this was an issue for so long!
Honestly, I’m an off n on Adobe CC user for this very reason.
It’s a problem with all of their products...surprised it hasn’t been solved already. 🤷🏼♀️
Milton Tan @mtanichthys
Reported 2021-01-21 18:32:26
@AdobeCare Hmmm, the error I have is Adobe Acrobat crashes on save. Is it the same solution to solve that issue?
mikeymikey @mikeymikey
Reported 2021-01-21 18:15:44
@AdobeCare Except every subpage has the versioning correct - this isn't just a "funny way to put it", this is a typo - just fix it? https://t.co/FhEFP6aKPp
☆ Trevor Gerzen ☆ @tgerz
Reported 2021-01-21 18:12:23
@AdobeCare @mikeymikey LOL just fix the typo that makes it look like you all think macOS Mojave is version 10.12. Or, ya know, at least just let someone internally know.
baby herman @mappewpwellps
Reported 2021-01-21 17:35:59
@AdobeCare and why would this have anything to do with my drivers?
I’m not having playback issues in AE. The problem is AE and Adobe media encoder are not communicating properly. So I have to render my whole thing hi res then put in encoder.
Or restart my machine because it crashes.
Matt (infectious laugh) Surge @Surge1285
Reported 2021-01-21 17:05:24
@AdobeCare Thanks for reaching out. It doesn't crash while doing it's thing, but as soon as I closed it, it crashes. I have sent in the crash report. For now it doesn't randomly close, but i will continue to keep an eye on it.
❄️🎅🏼🎄Amy🎄🎅🏼❄️ @AuntieAhAh
Reported 2021-01-21 16:44:50
@AdobeCare I just had a problem with being charged twice for my plan and you guys just fixed it but NOW I got an email saying cancellation confirmation when I never cancelled it????? This is becoming very frustrating
Matt (infectious laugh) Surge @Surge1285
Reported 2021-01-21 15:37:43
@AdobeCare I did change it from game to studio and updated the drivers as I was asked. I opened it up and it still continues to crash.
Darkur @DarkurVI
Reported 2021-01-21 15:29:06
@AdobeCare Windows, rtx 2070 super, ryzen 5 3600, 16gb 3200 ram. I don't get a crash message since my pc freezes, it just hangs, no mouse movement and inputs
Christopher Leh @christopherjleh
Reported 2021-01-20 11:56:04
@AdobeCare Hey NM. I tried that with no luck. I eventually got GFX tethering to work with Lightroom Cl***ic 9.4. Ver 10.1.1, ver 10.1, and ver 10.0 all had the issue, so is there any way to forward that to the developers?
Bad4Business @BusinessBad4
Reported 2021-01-20 11:40:57
@AdobeCare It doesn't seem to matter to Adobe that the same error happens every other day. You literally fix it for a day and then it comes back. Clearly your support is not fit for purpose. Where do I go to seek a refund for the payments I've made?
Bad4Business @BusinessBad4
Reported 2021-01-20 11:15:42
@AdobeCare @Adobe
I'm having the same problem as before. It will take ages to get fixed again but it's just a temp fix.
Oh, and they accused my Anti Virus of breaking the software.
Hmm, a clean fresh installed machine with no anti virus.
#lies #misinformation
Sarah Louise Dowling @SarahLDowling
Reported 2021-01-20 10:35:52
Friends and colleagues, please go to this link and upvote this issue for bulk-downloading files from Adobe CC files. This should be a basic function. It’s been an issue for >4 years based on info online, and it’s driving me nuts. Long overdue.
Mohanaraj Subramaniam @csmohanaraj
Reported 2021-01-20 09:16:03
@stevemaythe1st @chris__shepherd @Lillustrator @Photoshop @AdobeCare Hi - we have fixed an issue with loading corrupted font on Mac in the subsequent update. Could you please try updating Animate to the latest and see if that helps? Thanks!
Ben Studer @bdstuder
Reported 2021-01-20 08:54:39
@AdobeCare I'm working from a still png, exporting 10 seconds to .png sequence and Mp4 H264 videos. I'm seeing similar render times on a PC, which is re***uring where fans are kicking in there for the most part. May be an @Apple issue then. Regardless, I'm holding fire. Thx for your help.
Ricardo Lage @ricardolage
Reported 2021-01-20 07:58:48
@AdobeCare ****o, thanks for reply! I am using the 11.0.1.109.
I am sending reports with my e-mail include. Since i've instaled this version it crashes in diferents situations. It is very heavy to run this app. Every new version the performance slow down! I use Bridge for 10 years or more.
Jakarta Design Guy™ @jktdesignguy
Reported 2021-01-20 07:39:54
@AdobeCare Thank you but problem solved, have a good day 👌
disruptorbot @disruptorbot
Reported 2021-01-20 05:00:15
Adobe Creative Cloud for burying your feelings deep down
Ahiezer @MrAgent_47
Reported 2021-01-20 04:15:17
@Adobe @AdobeCare I seemed to find the issue when saving in .ai (Illustrator 25.1). I am forced to unlock and make all layers visible in order to be able to save on any local disk. Otherwise it will not allow it. There's no problem when saving in .aic. Please check that bug out!
Director Pavan Kumar I @director_pavan
Reported 2021-01-20 02:44:15
@AdobeCare Yes. I’m using Radeon Pro drivers which are updated latest. After updating only this problem is coming. I have reported too.
Bjorc Basan @bjorc_basan
Reported 2021-01-19 20:34:20
@AdobeCare When i install Premiere Pro my Laptop will slow down..
Ajani's Pride ~Mate~ ;3 @dethbox
Reported 2021-01-19 20:05:09
@AdobeCare Hi AK, unfortunately, this does not help. Fortunately, someone else stumbled upon my problem! I had "LR" Lightroom Cl***ic instead of "LrC" Lightroom Cl***ic. But now I have both! https://t.co/y5StxeD9Sf
trish @omerta22PL
Reported 2021-01-19 19:05:35
@TheDoktor16 I have no problem doing requests as long as I can execute them quickly & easily using fx apps on my phone, the main device I use for Twitter. To execute your Francis Bacon request, I'd need to use Adobe Creative Cloud software on my comp & frankly I can't be arsed. No offense.
YoungChoppa 🇭🇹 @Choppa_D
Reported 2021-01-19 18:55:54
@AdobeCare I believe Lightroom CC , from the subscription, still problems did theses and the application still closes. I report the problem when it says the app was force closed
Megan Warren @meggiemoo91
Reported 2021-01-19 18:34:26
@AdobeCare I resolved the issue by setting my audio input preference to none instead of my mic. For some reason that was interfering with the audio
Ben Studer @bdstuder
Reported 2021-01-19 18:11:12
@AdobeCare Hi @AdobeCare thanks for the concern. 15" 2012 MBP running Catalina typically runs at high fan speed when rendering. Now my render speed is 10x slower, glitchy and fans don't go above 2000rpm (like idle). Have resorted to a PC with CC, until CC updates fix this on OSX.
Jonny Chang @Justdochang
Reported 2021-01-19 17:49:53
@AdobeCare @AdobeVideo Freeze 4 of the day. Now I have to force shutdown my PC. You’re the only application on my PC that is causing this issue. https://t.co/YzqH82gKaj