Is Adobe Creative Cloud down right now?
(latest update October 25, 2021)
Adobe Creative Cloud is an online service that offers access to software for graphic design, video editing, web development, and photography. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Adobe Creative Cloud Problem Reports
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Militant Pedestrian for Great Walkways @transbay
Reported 2021-10-24 20:19:37
@AdobeCare A (perhaps) interesting find: resetting the preferences worked and let me get back to the file in v25.4.1. But then I went to restore the workspace I use as a base to start (Essentials Cl***ic), the same error immediately returned. Could the problem be with this workspace?
🌸 efaya 🌸 @efaya13
Reported 2021-10-24 18:55:37
@AdobeCare PayPal informed me that magically one charge was authorized as soon as I started complaining to an Adobe rep, so I’m safe for now and PayPal will fix the mess instead after 30 days. But seriously, this was ridiculous and the rep was not helpful at all.
J Mark Troyer @JMarkTroyer
Reported 2021-10-24 16:56:00
Word to the wise. I purchased a new laptop this weekend. It’s running Windows 11. Adobe Creative Cloud is not yet fully compatible with Windows 11. I’m sure they are working on this problem. In the meantime, I’m not able to run Lightroom or Photoshop 🥲🥲🥲
👻Viscount Salacnar👻(Marc) #CerritosStrong @Salacnar
Reported 2021-10-24 16:07:57
@AdobeCare @Defiler_Wyrm I can confirm, I'm having the same issue.
Gareth Davies @ABaldyman
Reported 2021-10-24 13:38:38
@AdobeCare Have received ten spam emails from you today - Behance. Can you fix your spam/automailer?
ø @extinctdreams
Reported 2021-10-24 13:23:09
@AdobeCare I was not able to login to my account yesterday with intent to cancel my annual prepaid plan. Now your customer service is refusing to issue a refund for a yearly payment I was charged for TODAY. How is this OK?
𝚋𝚍_𝚍𝚎𝚜𝚒𝚐𝚗𝚝𝚎𝚌𝚑 @buchanandavey
Reported 2021-10-24 12:33:58
@Adobecare @Adobe can you please address this issue I'm also being bombarded with these emails every few mins – same one. I'm amazed enough about Behance's creativity now thank you.
DisgruntledClevelandBaseballFan @Jaded_CLE_Fan
Reported 2021-10-24 11:06:17
@LPCarnell @AdobeCare @Adobe Any update on a fix?
Ed Tritton @edtritton
Reported 2021-10-24 10:49:28
@creativecloud @Adobe @AdobeCare I think you’ve got a problem with your newsletter, I’ve had 6 copies of the same email today!
Ellie J Gatsby, BDes @xqueenie
Reported 2021-10-24 08:43:36
Y'all @AdobeCare fixed that issue!! Thank youuuuuuuiii
Jonathan Fussell @togfussell
Reported 2021-10-24 08:34:44
@AdobeCare @o_linkov I am getting them also. It the same email, three times already today so think it must be a technical problem. Top of the email shows Adobe Photoshop but talks about Behance. Had it three times yesterday also, always the same email.
Clifton B 💉💉🪀🎮 @CliftonB
Reported 2021-10-24 00:45:30
@AdobeCare In the meantime, is there any way I can get the 2015 builds of Illustrator, Photoshop and Premiere? I'm leaving tomorrow and I need to finish my project before then. Is there a download page that doesn't require CC running? I've paid for the month, so that shouldn't be an issue.
Huxley Dunsany @Huxley_D
Reported 2021-10-24 00:37:53
@AdobeCare Hey again. I'm home from my trip now and Lightroom is still endlessly syncing. I'm beyond frustrated - I'm a paying customer, unable to use this broken app and cloud service. Can you please help get me some real, engaged support?
Sol @edmyni
Reported 2021-10-23 22:32:06
@TheGurneyMan @AdobeCare Dm Smartcr4ck on Instagram he can help you fix your account right now within minutes mine was fixed m***ive appreciation
Clifton B 💉💉🪀🎮 @CliftonB
Reported 2021-10-23 22:07:01
@AdobeCare Looks like they can't help. I was given three different responses for the simplest question I could have asked, and it seems I'm just out of luck. You'll keep charging me a monthly fee but I can't connect to your servers ever again from this machine. CC is so broken.
Korkmaz @korkmazvaris
Reported 2021-10-23 08:18:41
@AdobeCare @Photoshop every time the same problem when using the pen tool, screen freezing and having to close without saving the do***ent !!! https://t.co/l0DLq4l0nn
Dipankar Sengupta @dipankarnic
Reported 2021-10-22 23:11:19
Unfortunately no one has called back from Adobe to resolve the problem despite the issue being escalated. @AdobeCare
Dipankar Sengupta @dipankarnic
Reported 2021-10-22 23:10:16
@AdobeCare Unfortunately no one has called back from Adobe to resolve the problem despite the issue being escalated.
Somnus @Soumonus
Reported 2021-10-22 18:49:43
@AdobeCare Not an issue going on! this is me making a joke about not getting work done :^)
Eva Schipper @_evaschipper
Reported 2021-10-22 17:36:38
@AdobeCare Sorry Rodolfo, this is not a customer service issue, this is just bad product design stuff!!! But thank you for trying to help!!!!
Pat Branch @thepatbranch
Reported 2021-10-22 15:54:39
@AdobeCare Thank you! I changed it to the Adavanced workspace and it brought back the hamburger menu. Dumbing down these options is just terrible.
Punjabi Art Director @gogetsinder
Reported 2021-10-22 14:47:56
@AdobeCare Thank you.But my issue isn't that it prompts me to decide where to download the file; it is that Chrome does not open the file in the browser as it did a few days ago.
Militant Pedestrian for Great Walkways @transbay
Reported 2021-10-22 11:40:08
@AdobeCare Searching through the community forum, it looked like others reported the same issue last month, though this is the first I've seen it. Is there progress toward a fix (other than using v24 in lieu of v25)?
Sloth @slothpw
Reported 2021-10-22 10:13:17
Hey @AdobeCare how about you create some not **** 25€/mo software which, preferably, does not crash on one when duplicating a text element in XD. Thanks
عشعش @_3waash
Reported 2021-10-22 08:32:40
@AdobeCare my indesign version is 16.1, I have this issue with all of my files in Indesign both on screen and printed do***ents.
marc hoffman 🏁 @dwarfland
Reported 2021-10-22 07:24:42
@AdobeCare Thanx guys. It's not Lightroom's issue, it's macOS 11.6. It happens with any app. as soon as I reach even 80% or so memory use, that damn dialog pops up. But thanks for the fast response, and keep up the good work!
Scotty McDonald @Scotty_McDonald
Reported 2021-10-22 05:17:05
@elise_fastcar Isn’t Adobe CC a problem.
عشعش @_3waash
Reported 2021-10-22 04:10:32
@AdobeCare help! When I use CMYK mode in Indesign the colors look dull, how to fix it?
Jon Beets @beetsje
Reported 2021-10-21 22:33:45
@AdobeCare Thanks for the response. As do***ented here https://t.co/6TgZsKagyS I resolved the problem created by the Adobe instigated profile change by subscribing again to FrameMaker and then TCS Support ***isted with the canceling of the existing FM sub.
JΛSΞN @tech9900
Reported 2021-10-21 21:08:51
@AdobeCare @Adobe @creativecloud @scottbelsky @dwadhwani tickets go back to january 2020 for the issue. how long does resolution normally take, just so i can prepare if nearly 2 years is not enough time https://t.co/Bx3Zd6bNbq
Christopher Ryan @Christo28158797
Reported 2021-10-21 19:22:06
OMG - I finally found someone at #adobe who seemed very competent. He still couldn't fix some of the issues, but said he will call tomorrow with what he found out.
@adobe
@adobecare
@MelBoulden
@AdobeCare
@jewarnock
@snarayen
@Malasharma
@Frank_Calderoni
@abanse2
@LBDesmond
Nicky Coghlan @nicky_coghlan
Reported 2021-10-21 19:06:10
@audio_irish @Jack_Oh_Kennedy @Adobe @AdobeCare Might be worth checking format settings? Or attempting to mix down to Aiff to see if the issue persists?
Elaine Chao @elainecchao
Reported 2021-10-21 17:10:15
@Hamzeh_ux Sorry to hear that things weren't going well for you. Were there any specific issues you were struggling with that we could fix? /cc @AdobeCare
claudio @quizaspienso
Reported 2021-10-21 16:32:44
@AdobeCare So I went to the Adobe help page, checked every possible scenario, made sure I had the latest update of my graphics card driver, changed the scratch disks and restarted everything. The problem persisted. I had to screenshot the images and paste them onto a blank canvas
Tresa Ct @ct_tresa
Reported 2021-10-21 16:15:34
@AdobeCare @adobestock not working for me and my team. Spent 1 hour in a remote session, no help. Been chatting for 2 hours with different people to solve it NO help. Sent 3 emails, nothing. Then randomly heard the system is down? Can someone actually help? #adobestock
Stephanie @StephanieisLive
Reported 2021-10-21 14:10:54
Had some #technical errors with @AdobeVideo and thank you to the @AdobeCare team for quickly resolve the issue. #YouAllRockMyWorld! 😃
JΛSΞN @tech9900
Reported 2021-10-21 11:43:38
@AdobeCare @adobe @creativecloud @scottbelsky
@dwadhwani it is exhausting having many tickets for the same issue that are being closed unresolved. there is no ticket portal for a customer to refer to. how can I escalate these to an executive?
this is extortion. https://t.co/0ek430wibT
David Cutler @davidwbcutler
Reported 2021-10-21 09:46:43
@AdobeCare Big Sur on a a Mac and the most up-to-date InDesign CC. Having a text box selection issue where pressing “T” to switch to the text tool and then clicking a text box only selects the box and doesn’t place the cursor inside.
Clifton B 💉💉🪀🎮 @CliftonB
Reported 2021-10-21 06:48:30
@AdobeCare I've had a support tech chat with me and then take over my PC, and now I've got a follow-up call scheduled tomorrow. So it isn't as easy as that page says it should be, but something's clearly broken, and nothing on my end has changed in 10 years.
Cogweasel @_GearsofGames_
Reported 2021-10-21 06:36:13
This is STILL happening in Illustrator (25.4.1) @AdobeCare ; sometimes when you alter a colour in the "Colour Picker" it comes out as grey instead. A restart of Illustrator is required to resolve this problem. #AdobeIllustrator https://t.co/zLFYI25YSm
Maxence Kohler @xNagash
Reported 2021-10-21 04:38:09
Hey @AdobeCare need your help following a billing problem 😇
Clifton B 💉💉🪀🎮 @CliftonB
Reported 2021-10-20 22:17:37
@adobecare I'm all paid up, I don't have any firewalls and my system clock is fine. This seems to be your problem, no? Is it going to block me in 9 days despite the fact that you'll keep charging me? https://t.co/MVFnZgnHy0
Ryan White @whiteryanc
Reported 2021-10-20 16:21:17
@AdobeCare Can you ***ist the company in going back to a non-monthly subscription service? Build a product that works well and charge appropriately. Offer updates as needed as with most programs/OS's to fix unforeseen bugs.
Prof. abal-abal @HaiPejabat
Reported 2021-10-20 12:29:01
@AdobeCare there is two comments on the link that same as my problem (access denied to open the file). But now, the solution here
https://t.co/CuKLJ4EP3H
solved my problem.
Irina @Irene_G91
Reported 2021-10-20 10:52:22
Looks like the brush download page is working again! Yay! 🎉 However @AdobeCare when you make custom brush folders (i.e. new brush folder with a custom name, and a mix of different brushes dragged into it), is there a way to back that up?
Lawrence Abbott @LawrenceAbbott
Reported 2021-10-20 09:19:30
@Adobe I need to speak to a member of staff immediately regarding a remote access issue. A member of your staff removed all adobe creative cloud apps and plugins without my consent. They are also refusing to provide me with an email to contact you.
Tina Mailhot-Roberge @vervex
Reported 2021-10-20 00:01:29
@AdobeCare I tried to contact customer support on https://t.co/wSxHoddcOs but I was told there is no support available for W11 😢 Basically video imports stuttering and glitchy wrong frame rate maybe, tried to fix it but nothing does it! Had to use other video editing software.
Angrymikko @Angrymikko
Reported 2021-10-19 20:30:21
@AdobeCare https://t.co/yuClAHxesa I follow many of those threads. I started a few myself. Feel free to answer in any of the official forums to people having the same issue. Also: https://t.co/w17xGNHGoX 127 votes 61 comments No fix, no official response. At least mark it as a known issue.
Vijay Mali @Vijay_Mali
Reported 2021-10-19 15:20:29
@AdobeCare Did that multiple times, but the issue is not resolved. I tried to raise the request using the above link, but no luck there also. It's just surprising to me about the quality of support. This is altogether a different picture than what I know about Adobe and its products.
andrewkarre @andrewkarre
Reported 2021-10-19 14:25:26
@AdobeCare Thank you. My employer manages my version, and I can't manually upgrade. It looks like I'm running an older version. It's definitely a problem with all PDFs (I do this for hours a day with lots of different files).
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