Is Adobe Creative Cloud currently down? Live Status and Outage Reports

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Fourwind Films @fourwindfilms

Reported 2021-07-23 20:41:48

@AdobeCare @Adobe @AdobeVideo @creativecloud adobe knows there is an issue that was unsolveable by 2 people and won't transfer our call for help with their product and won't provide anyone to help for 48 hours. #adobe #adobeStock

Fourwind Films @fourwindfilms

Reported 2021-07-23 20:20:42

@AdobeCare no one has helped us fix this problem of premiere crashing every 5 minutes (or less) from startup. @AdobePremiereCC called 3 phone hang ups one person said someone else would call. No indication of when. No additional help. #adobestock

Gabriel Wahl @gwhooligan

Reported 2021-07-23 19:25:45

@AdobeCare https://t.co/rPuaLWvLyJ Look at this or any of the other 15 premiere forum posts. They all point to the same issue that still hasn't been fixed for a VERY common camera and codec. The main solution is still proxies - which don't support native 120 which is frankly ridiculous.

g r e g @ykmmaster

Reported 2021-07-23 18:51:49

BRUH @Adobe @AdobeCare I NEED HELP I’ve tried rendering the same video 10 TIMES I’ve done every fix and NOTHING WORKSSSS just gets stuck https://t.co/LtlQl3czCA

Beka Miller @BekaXDBot

Reported 2021-07-23 17:26:00

Youtube and just checking my animals because I usually like to fix it, very familiar, you know, with Adobe Creative Cloud

Daniel Winne @thedigitalpit

Reported 2021-07-23 16:23:48

@AdobeCare It’s poorly designed. Doesn’t function how you would expect. Remapping curves are small and difficult to comprehend. Doesn’t respect timeline snapping. No presets. It’s not broken, it just hasn’t been improved since CS3

🍵 ScribbleLiz 🍵 @Scribble_Liz

Reported 2021-07-23 15:13:02

@AdobeCare That did fix it, thank you. Is there a way to see patch notes for updates so I can be ahead of changes without panicking when something gets moved or changed?

Fourwind Films @fourwindfilms

Reported 2021-07-23 12:34:17

@AdobeCare Finally connected with someone, not sure why you don't allow people to call back specific people in the system when there's a complex problem. it's very frustrating and time consuming on the customer's end.

Ravi kumar @ravi3dfx

Reported 2021-07-23 10:15:23

@AdobeCare @creativecloud @AdobeVideo @Adobe @AdobeNews @PremiereRush @realmeIndia @realmecareIN @MadhavSheth1 @FrancisRealme @realmeglobal @skyli_realme Please look into this matter 🧐 #PremiereRush Beta app is not compatible after #android11 #realmeui2.0 in #realmext Plz Fix https://t.co/QqiQ3R0dDB

🍵 ScribbleLiz 🍵 @Scribble_Liz

Reported 2021-07-23 10:13:42

@AdobeCare The latest update move this/removes this and screws up the labels on my timeline. Why was this changed and how do I fix it?! https://t.co/dlWTG7gIHV

LordStar @LordStar_YT

Reported 2021-07-23 09:13:37

@AdobeCare M Brush Tool Is Not Working How Shall I Fix That

Natrem @GuyonYannis

Reported 2021-07-23 09:09:52

@AdobeCare Thank you for the links in your answer but they are unrelated to the specific issue I mentioned. May I get in touch with a Photoshop developer, to discuss the bug above and/or future partnership for native WebP support?

Nisa @museonisa

Reported 2021-07-23 08:25:26

@AdobeCare I am confused, sorry. I try to put the scaling issue in below image. @Windows team, is there a setting under #windows10 I can explore to make these adobe apps look more coherent? https://t.co/kEhx5umzwg

kardelenbeyaz @kardelenbeyaz07

Reported 2021-07-23 07:51:51

@AdobeCare Thanks for anwser. I added Ss of audio hardware. No Problem Formats: Fujifilm H264 + H265 mov files mp4 files that I have already created Problematic Formats: mp4 videos I downloaded from YouTube. Stock Videos (H264 mp4) (Pexels, Pixebay) https://t.co/GJpzmkGDVc

Lorraine Addy @fenlandphotos

Reported 2021-07-23 07:10:34

@AdobeCare No exclamation mark. No question mark. Ten folders missing and the five folders that are showing have several files missing. Can you please explain how to fix this.

Alex Xie @TheCubeHamster

Reported 2021-07-23 03:00:41

@AdobeCare I'm on the most recent creator ready driver, I'll try exporting as a QuickTime, but it's a 3 hour clip and it'll take up a ton of space. also, is it a problem if my original vod is a variable frame rate clip? could that be it?

chrisisgr8 drummania楽しむ人 @chriswhoisgreat

Reported 2021-07-23 01:56:14

@adobe @Photoshop @AdobeCare can I report an issue for the current version of photoshop? When zoomed in with camera raw, there are no x/y scroll bars. When activating the crop tool, it automatically goes to "Fit" crop. This effectively means you can't zoom while cropping

Lorraine Addy @fenlandphotos

Reported 2021-07-23 00:35:19

@AdobeCare Can you please give me an idea how to fix this because currently I cannot edit any of the files because they are missing and your agents don't want to help.

Lorraine Addy @fenlandphotos

Reported 2021-07-23 00:33:54

@AdobeCare No as explained they had no interest whatsoever, didn't want to know what the problem was disconnected without helpibg at all.

Andrew Shorten @ashorten

Reported 2021-07-22 20:05:22

@NelmerDLC @AdobeXD We’ve fully rolled out the M1 release with XD 42. Adding in @AdobeCare to help confirm if you’ve got the M1 release or if there is an issue.

Edward Alexander @makemeamapllc

Reported 2021-07-22 18:19:39

Uhh, why is the Arial font now broken in Illustrator? All of a sudden it is giving me ghost periods after every number, which are visible when haloing text. @AdobeDesign @AdobeCare https://t.co/5HpEIyBRwH

mai ✿ @plushibun

Reported 2021-07-22 18:17:04

@AdobeCare Prompt? I don't understand what that means and I do deeply apologize for that and it didn't say. It kept saying that I have to buy something from the adobe store in order to fix the problem but nothing is wrong with my laptop.

Lorraine Addy @fenlandphotos

Reported 2021-07-22 17:15:03

@AdobeCare Application version is 10.3, I think the update has something to do with the issue tbh.

Eng Tech Services @OhioStateETS

Reported 2021-07-22 15:07:26

Adobe Sign-In Prompt Due to a recent change to the Adobe licensing, you may be required to sign out of Adobe Creative Cloud and sign back in. Instructions on this process and installing Adobe Creative Cloud can be found at the following link. https://t.co/qtzivEXLvA

Rodrigo Bardin @rbardin

Reported 2021-07-22 13:54:07

@AdobeCare It didn't. The option to only download smart preview has been always on - and cleaning cache doesn't free space either. As for the T505 error, with all due respect, but you sent me to an article dated from 2018, which says a fix would be created in the next release. It's 2021.

Sabira Dewji - DMV Photographer /Creative Designer @Dewji_Sabira

Reported 2021-07-22 13:18:06

@AdobeCare Thank you!!! I got my problem resolved :)

Thiago Xavier @ThyagoXavier

Reported 2021-07-22 08:24:26

@AdobeCare Hi...I sent again the problem report there. I've closed all the processes and reboot the computer and now it came back to works. But it happened after I updated to the 42.0.22 version in M1 Silicon.

Si Stannard 🏴󠁧󠁢󠁳󠁣󠁴󠁿 @Wet_Metal

Reported 2021-07-22 06:01:58

@AdobeCare @AdobeUK @AdobeCare I have a .dmp file. that it gave me on the last crash can you use that to help?

faderhead @faderhead

Reported 2021-07-22 05:19:07

@AdobeCare Problem solved.

kardelenbeyaz @kardelenbeyaz07

Reported 2021-07-22 04:25:00

@AdobeCare I tried but not work.. (I deleted preferences + media cache.) Video of my problem: https://t.co/nm20Er5m8w

kardelenbeyaz @kardelenbeyaz07

Reported 2021-07-22 04:14:57

@AdobeCare I tried but not work. Video Screenshot of my problem: https://t.co/nm20Er5m8w

Danny Feng | Filmmaker | Creative Director @hellodannyfeng

Reported 2021-07-22 03:58:12

@AdobeCare Nope. Everything worked the same. Nothing was updated and does not need to be updated. I’m actually working on 2 projects (same format, same everything) back to back and the other project has the SAME plugins used and does not crash.

Alex Xie @TheCubeHamster

Reported 2021-07-21 19:29:22

@AdobeCare I'll follow up in a sec with the log - specs are as follows: Ryzen 2700 GTX 1070 40GB RAM Windows 10 20H2 and I'm editing off of an nvme drive, so transfer speed should not be a problem

PharmAD_DEC @Pharma98

Reported 2021-07-21 17:13:48

@AdobeCare the most curious is that I use this function on my form every week, since many months without any problem. And now (since fews days or maybe weeks) nothing is working anymore.

PharmAD_DEC @Pharma98

Reported 2021-07-21 17:11:07

@AdobeCare Hi ! Is there any known issue with PDF used as form? I created form with button in order to send integral filled PDF to a configured mail. On all computer I test my form, same error when I click on it.

Si Stannard 🏴󠁧󠁢󠁳󠁣󠁴󠁿 @Wet_Metal

Reported 2021-07-21 16:50:57

@AdobeCare I’ll see if I can get a crash report but it just freezes and the whole machine and has to be forcebly powered off. Version of AE is 18.4

Danny Feng | Filmmaker | Creative Director @hellodannyfeng

Reported 2021-07-21 16:33:09

@AdobeCare What did I do to fix it? I just removed the plugins lol. Can’t mix anything at this point. It’s not the plugins issue. They worked all this time and the PP decided to stop working.

Elaine Chao @elainecchao

Reported 2021-07-21 16:10:09

@TheRehn @NadiahS14 @AdobeCare I'm guessing you're on Windows...? All the behaviors you describe above generally happen when your OS and the graphics drivers are out of sync. Check to see if your drivers are the latest from your manufacturer (important: Windows installs generic drivers that may crash).

Ruth Hennell (She/Her) @TheRehn

Reported 2021-07-21 16:05:59

@elainecchao @NadiahS14 @AdobeCare It seems to be working better than earlier although it did BSOD (not sure had one of this computer before). Just can't figure out what the problem is. Updated, restarted, repaired creative cloud etc. For some reason it keeps not letting me type

Elaine Chao @elainecchao

Reported 2021-07-21 15:05:54

@mortenkorshavn @AdobeXD Hey, sorry, we missed this last week - I was heads down! /cc @AdobeCare to file this for us.

OK Soda @themodernage85

Reported 2021-07-21 14:15:03

@AdobeCare Thanks! For right now it seems to have corrected itself, but it's still kinda buggy. I'll get back you guys if the issue resurfaces. Thanks for your help.

Jinners4 🏳️‍🌈 @Jinners4

Reported 2021-07-21 12:37:07

@AdobeCare Sadly resetting my preferences didn't help bring my old files back, they're still corrupted with the "having trouble reading layer data, read composite instead" message. Could be an issue with my USB but I don't know.

somenath rudra @somenathrudra

Reported 2021-07-21 09:59:59

@AdobeCare Don’t work for me. Leave it. Waiting for the next update. Hope the problem will resolve. Thanks for the support.

somenath rudra @somenathrudra

Reported 2021-07-21 08:20:16

@AdobeCare Yes problem solved through this method but still Save/Save as/Save a copy option not working

somenath rudra @somenathrudra

Reported 2021-07-21 07:51:42

@AdobeCare I think its a bug for M1 photoshop. No problem found in intel version. Save/Save as/Save a copy still not working.

somenath rudra @somenathrudra

Reported 2021-07-21 07:31:18

@AdobeCare Problem solved through this article https://t.co/LNlhsngFw5

Peter Wynne @pwynne82

Reported 2021-07-21 07:26:19

@AdobeCare I can’t pick up the Premiere Pro 15.4 update for some reason. A few other apps have updated today but this one just fails. Is it simply down to demand?

𝕐𝕦𝕣𝕪 𝔾𝕠𝕝𝕦𝕓𝕚𝕟𝕤𝕜𝕪 @urixx

Reported 2021-07-21 07:04:25

@AdobeCare no, this does not work. Still, broken image after file opened or disabled option for Panorama. 22.4.3 https://t.co/NA8atpKkmb

somenath rudra @somenathrudra

Reported 2021-07-21 05:18:19

@AdobeCare Photoshop crashed after updating 24.4.3 in apple M1. File menu not working.I have already rollback in many previous versions but problem still alive. Already restart my Mac several times but nothing happened 😒

Chris Hughes @ImChrisHughes

Reported 2021-07-20 23:49:44

@TheRealSean_O @engadget Will the friggen Adobe Creative Cloud installer work now too? That’s been our problem with Big Sur

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